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									WDA launches training for hotel workers in Rubavu, Musanze districts
MUSANZE, OCT. 7, 2009 – A total of 300 hotel employees in Rubavu and Musanze districts
have started a one-month training in customer care and other hospitality skills.
Organised by the Workforce Development Authority (WDA), the training was launched
separately in each district on Monday, October 6, by respective district officials in company of
WDA director general, Dr Jean Damascene Gatabazi, as well as representatives of the Private
Sector Federation (PSF) and Rwanda Development Board (RDB).
One hundred and eighty hotel employees are from Rubavu district and are training from Dian
Fossey Nyiramacibiri hotel, while the rest work with hotels in Musanze District and are training
from Virunga Hotel. Both districts are top touristic zones.
The training is conducted by a team of WDA hospitality instructors who recently returned from a
two-month training in Singapore, together with three Singaporean specialists in the areas of Food
and Beverages (F&B), Culinary Art and Front Office operations.
Both the Mayor of Rubavu district, Jean Pierre Twagiramungu and Musanze district Vice Mayor
in charge of Economic Affairs, Winfrida Mpembyemungu, said that customer care was a top
priority of the Government, and urged the trainees to seize the opportunity and become
ambassadors for customer care revolution in the country.
The Director General of WDA, Dr Jean Damascene Gatabazi, said that the training was in line
with the institution‟s mandate to empower Rwandans with practical hands-on skills to help
transform the country‟s economy.
“Our country‟s key resources are its people. But they (Rwandans) need to be of more value in
terms of skills in order to take charge of their own and their country‟s destiny,” Dr Gatabazi
He noted that WDA wanted to make a contribution towards developing a strong hospitality
industry, adding that the country‟s recent major leap in the world Doing Business ranking should
be repeated in the near future. In its recent Doing Business report, the World Bank ranked
Rwanda as the world‟s top business reformer in 2009, jumping from 143rd position last year to
67th from 143rd in 183 countries.
“We are learning from the people who have held the first position in Doing Business in four
straight years, and we would like to come much closer to the number one spot in the near
future,” Dr Gatabazi said in reference to the recent agreement signed between WDA and
Singapore Cooperation Enterprise (SCE) – Singapore has held the first position in four
consecutive years in Doing Business rankings. WDA and SCE signed the agreement in Kigali
last month under which the latter will help build a competitive Technical and Vocational
Education and Training (TVET) system in Rwanda. He said that, like Rwanda, Singapore has no
natural resources, but have managed to transform the economy drastically over the past few
On his part, the Director of Skills Development in Rwanda Development Board (RDB) Appollo
Kananura said that poor customer care was a „crisis‟ in Rwanda, and hailed WDA for initiating
the training programme. He however expressed optimism that the situation would soon change
considering the willingness of both the Government and the business community to change the
Facts about WDA

The Government of Rwanda established WDA in January 2008 as a regulatory institution
charged with coordinating, supervising and spearheading the implementation of an integrated
Technical and Vocational Education and Training (TVET) system in the country. Its creation
was out of the Government‟s desire to turn around the country‟s economy by building a critical
mass of people with hands-on practical skills needed to achieve the country‟s targets embodied
in the Economic Development and Poverty Reduction Strategy (EDPRS) as well as Vision 2020.

Vision: To become a world-class centre of excellence in workforce development through the
provision of TVET to create a knowledgeable, skill-based and entrepreneurial population.

Mission: To promote, facilitate and guide the development and upgrading of skills, knowledge
and competency of the national workforce, in order to enhance its efficiency, quality,
competitiveness and employability.

The law establishing WDA was gazetted in April, 2009, and the institution has a Board of
Directors of seven members. It also has an Advisory Council composed of; a representative of
the Office of the President; the Minister of Education; the Minister of Public Service and Labour;
the Minister of Youth; the Minister of Finance and Economic Planning; the Minister of Trade
and Industry; the Chief Executive Officer of Rwanda Development Board (RDB) and a
representative of the Private Sector Federation.

For more information, please contact Mr James Munyaneza on 0788302513

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