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					TENDER FOR THE AWARD OF ANNUAL CONTRACT FOR SERVICE/REPAIR/ MAINTENANCE OF
COMPUTERS,   PRINTERS  AND   UPS   AND    OTHER     PERIPHERALS  AND   VIRUS
DETECTION/PREVENTION AND REMOVAL OF ALL TYPES OF VIRUS FROM THE COMPUTERS OF
DELHI POLICE

 1.    NAME OF THE FIRM

 2.    CORRESPONDENCE     ADDRESS       WITH
       TELEPHONE AND FAX NO.

 3.    LOCAL ADDRESS WITH TELEPHONE AND
       FAX NO.

 4.    APPLICATION FEE DETAIL

 5.    EARNEST MONEY DETAIL

 6.    COPY OF SALES TAX/        VAT TAX
       CERTIFICATE ALONGWITH TIN NO.
 7.    COPY OF LATEST SALES TAXCLEARANCE
       CERTIFICATE

 8.    COPY OF SERVICE TAX REGN. CERTIFICATE
 9.    PROOF     FOR   REGISTRATION     UNDER
       COMPANY ACT
 10.   PROOF OF THE FIRM FOR I.S.O. 9001:2000
       CERTIFIED FOR ANNUAL MAINTENANCE
       CONTRACT
 11.   PROOF OF TURNOVER OF THE FIRM FOR
       MORE THAN 50 LACS FOR THE YEAR 200 5-
       2006
 12.   PROOF    FOR   HAVING    ATLEAST    2000
       COMPUTER UNDER AMCR FROM ANY
       GOVT./PVT. ORGANIZ ATION WITH LIST,
       ADDRESS AND CONTACT PERSON
 13.   PROOF RELATED TO EXPERIENCE FOR THE
       PAST 5 YEARS.
 14.   LIST OF QUALIFIED ENGINEERS AND
       INFRASTR UCTURE
 15.   PROOF OF AUTHORIZED SERVICE PROVIDER
       OF COMPUTER FROM ATLEAST TWO
       REPUTED            BRANDS            I.E.
       WIPRO/HCL/HO/COMPAQ/IBM/ACER
 16.   DOCUMENTS REG. PROVIDING ANTI-VIR US
       SUPPORT FOR THE LAST ONE YEAR OR
       MORE
 17.   LIST    OF    OWNERS/PARTNERS     WITH
       TELEPHONE NO. AND CERTIFICATION REG.
       BLACKLISTING     &    CRIMINAL     CASE
       ATTACHED OR NOT
 18.   COPY OF TERMS & CONDITIONS      DULY
       SIGNED
 19.   ANY OTHER RELEVANT INFORMATION




       SIGNATURE OF THE TENDERER
       WITH STAMP




                                               1
(I)                                TERMS AND CONDITIONS


      1.        Separate envelope should be used for TECHNICAL BID as well as for PRICE BID. The word
                TECHNICAL BID / PRICE BID for the award of annual contract for the service / repair /
                maintenance of computers / printers / UPS and other peripherals (ii) Virus detection /
                prevention and removal of all types of virus from the computers of Delhi Police due to open
                on 29-2-2008 at 3.00 PM shall be prominently marked on the top of each envelope.

      2.        The tenders should reach this office by 2.30 PM on 29-2-2008.

      3.        The TECHNICAL BIDS WILL BE OPENED first on 29-2-2008 at 3.00 PM and the PRICE BID
                will be opened only after scrutiny of technical bid. The price bids of those firms will be
                opened who will qualify in the technical bid.

      4.        The tendering firm will have to submit application fee @ Rs. 200/- (non-refundable) in the
                shape of Demand Draft in favour of DCP/P&L at the time of submission of tender. In case
                the firm fails to attach the draft of application fee, the tender shall be rejected.

      5.        Tenders of those firms will be entertained who deposited the Earnest Money of
                Rs. 50,000/- (Rupees Fifty Thousand only) in the shape of Demand Draft/Banker’s
                cheque/FDR/Bank Guarantee in favour of DCP/ Prov. & Logistics, 5, Rajpur Road, Delhi –
                110054 payable at Delhi. The Earnest Money shall bear no interest.

      6.        The firm whose tender is accepted will have to deposit Rs. 1,00,000/- (Rupees One Lac.
                Only) as Security Money in the shape of Bank Draft/Banker’s cheque/FDR/Bank
                Guarantee in favour of DCP/Prov. & Logistics, Delhi payable at Delhi on demand within
                7 days from the acceptance of the tender or on receipt of demand failing which earnest
                money will be forfeited and contract will be cancelled. The security money deposited
                shall also bear no interest.

      7.         The firm whose tender is accepted will have to deposit a stamp paper of Rs. 50/- for signing
                the agreement.

      8.        The following will be eligibility criteria for the firms while entertaining the tender(s):-
           a)      The firm should be registered under Company Act.
           b)      The firm should be an ISO 9001: 2000 certified for Annual Maintenance Contract.
           c)      The firm should be registered with the Sales/VAT Tax Department and submit
                   documentary proof in this regard. The firm should also be registered with Service Tax
                   Deptt. and submit the documentary proof of registration. Copy of Works Contract
                   should be added, if applicable. Copy of latest Sales Tax Clearance Certificate/VAT TAX
                   paid must also be attached.
           d)      The turnover of the firm from AMC business of computers and related things should be
                   more than 50 lacs for the year 2006 – 2007. To prove this, a letter from the Chartered
                   Accountant and the papers are to be enclosed.
           e)      The firm should have at least 2000 Computers (peripherals such as printers, scanners etc.
                   will not be counted) under AMC from any Govt. / Pvt. Organizations on the date of
                   applying in the tender. A list of such organizations, their contact persons, their addresses


                                                           2
               and telephone numbers and no. of machines under AMC, date of expiry of AMC may
               also be provided.
       f)      The firm should be in the same business for the past 5 years.
       g)      The firm should neither be blacklisted by any Govt. Deptt. nor any Criminal Case is
               registered against the firm or its owner / partners anywhere in India.
       h)      The firm should have proper workshop with well-qualified engineers at Delhi / Noida /
               Gurgaon with the latest / modern gadgets and infrastructure for service / repair /
               maintenance of Computers / Printers / UPSs / Scanners / Servers etc.
       i)      The firm should be authorised service provider of Computer of at least TWO reputed
               brands i.e. WIPRO/HCL/HP/COMPAQ/IBM/ACER. This condition /criteria does not
               hold if any of the brands mentioned participate and ready to take over the maintenance
               of all types of equipment.

(II)    General Information

1.      Period of AMC –

          The contract will be valid for a period of one year and the commencement of AMC will be
             informed after finalisation of the contract.
          The period of contract could be extended further for two months, if necessary, on the same
             rates and terms & conditions.
          On expiry or premature termination of this agreement, the firm shall forthwith vacate the
             premises and handover the equipments in good condition to Delhi Police or to the new
             AMC vendor, except fair wear and tear, failing which the firm shall pay to Delhi Police
             such damages.
          AMC of all equipments will end with the end of the contractual period and the payment
             will be made only for service availed period on proportionate basis.
2.      Price / rate of maintenance –

        a. Price / rate mentioned in the enclosed annexure are for per machine per year basis. Only
           one rate should be quoted against each item; quoting of multiple rates against a single
           item will tantamount to violation of the tender clauses and the bid will be rejected.
        b. The rate per month to be paid for each of the software engineers to the contractual firm be
           separately quoted by the tenderers.
        c. The rates quoted will remain in force for the full period of the contract.
        d. No request for the increase in the rates will be entertained during the period of contract for
           any reason whatsoever.

3.      Working hours - The firm will correct any faults & failures in any equipment under this contract
        during normal working hours i.e. from 0930 to 1800 hours from Monday to Saturday. As few of
        the units of Delhi Police work round the clock and in case of urgent and emergent situations, it
        can be asked to rectify the problem on holidays and after 1800 hrs also, at no extra cost.

4.      Non Compliance / Lapse in Performance

        If the contractor fails to comply any clause of terms and conditions of the contract then
                - an explanation will be called for non – compliance
                - and if the explanation is not found satisfactory then further actions like blacklisting of
                  the firm, forfeiting of security money and other legal action as per penalty clause will
                  be taken.



                                                     3
5.    The firm at any stage of the AMC period can not refuse for repair / maintenance and if so it will
      be treated as breach of contract and the Delhi Police has a right to get it repaired from the open
      market. The expenditure incurred on repair of the equipment will be deducted from the bills of
      the firm or the firm will be liable to pay the damages.

6.    Resolution of Disputes

      In the case of dispute or difference arising between the Department and the contractor relating
      to any matter connected with this contract, the same shall be settled through amicable
      negotiations between a maximum of two officers nominated by the Department and two
      employees nominated by the Contractor, failing which, the dispute shall be submitted to
      arbitration in accordance with the provision of the Arbitration and Conciliation Act 1996, and
      the Arbitrator’s decision shall be final & binding. The language of arbitration shall be English.
      The tender invitation, the bid documents and the contract shall be interpreted in accordance
      with the Indian Laws and the jurisdiction of the Courts in the National Capital Territory of
      Delhi.

7.    Bidders should not be permitted to alter or modify their bids after expiry of the deadline for
      receipt of bids.

8.    Only the authorized representatives of the firm will be allowed to attend the proceedings of the
      Purchase Committee. They should also bring letter head of the firm and any decision taken
      by them would be accepted by the firm.

9.    Confidentiality - Personnel of the firm will maintain the confidentiality of the data stored on the
      computer systems of Delhi Police. The firm will be required to take appropriate actions with
      respect to its personnel to ensure that the obligations of non-use & non-disclosure of
      confidential information are fully satisfied. In case of failure, Delhi Police has right to take legal
      action against the firm.

10.   Space for keeping AMC material - Delhi Police will provide sufficient working place, storage
      places, etc. to the contractor for their smooth working at no cost.

11.   Environments being used in Delhi Police:-

      a. All types and versions of Network operating systems including WIN-NT, Win-2000,
         Windows Server 2003, LINUX and UNIX including (AIX).
      b. All versions of Desktops/Laptops operating systems including – Windows 3.x, 95, 98, ME,
         XP, VISTA, Linux etc,
      c. Databases - SQL Server 8.0 / 2005, Oracle 10G and D2K,
      d. Languages - Visual Basic, Active Server Pages, Dot (.) Net Technology/environment, Java,
         JSP, PHP, FoxPro, Dbase, Other Visual languages etc.
      e. Other Misc. - Applications/packages such as Office 95, Office 97, Office 2000, Office XP,
         Office 2003, Office 2007 professional/enterprise editions. Star Office all versions, Lotus
         Domino, Microsoft Exchange, Share point portal server, System Management Server, MOM
         (Microsoft Operations Manager) Lotus applications, Adobe applications, Internet explorer,
         Netscape Navigator etc. All above software will be either standard or Enterprise Editions.

12.   Incharge Computer Centre or ACP/HQ will be the Incharge of AMC of their respective Distt. /
      Unit and in case of PHQ-ACP/IT/PHQ will be the incharge.

13.   For any clarification on any clause of Terms and conditions, ACP/IT/PHQ can be contacted.
      The Performa’s for Performance report and feed back/call report will be provided by P&L unit
      at the time of signing of the contract.



                                                    4
14.     The terms and conditions are also available on Delhi Police website www.delhipolice.nic.in and
        www.delhigovt.nic.in . The reputed firms which are dealing in the trade can also download the
        terms and conditions from the website and participate in the tender.

(III)   Jobs to be done

1.      Repair, Maintenance and facility management Services - The firm will be required to maintain
        / attend / rectify the problems of the Equipments / Network:-
         a)Computers – Desktops, Laptops and Servers
         b) Printers- Dot Matrix, LaserJet, Inkjet, DeskJet and Line Printers
         c) Networking equipments- Hubs, Switches, Routers, LAN Cable, WAN Cable, Network,
              Modems etc.
         d) UPSs, CD-Writers, Combo Drives, DVD Drives, DVD Writers etc, devices.

2.      Comprehensive Maintenance – The maintenance service will be comprehensive and will
        include cost of labour, faulty parts repair / replacement, complete equipment replacement etc.
        the tenderer shall provide free of cost all such spare-parts / modules /units that may be
        required during preventive or corrective maintenance. In case of providing replacement /
        standby following points should be noted:-

        a. Replacement will cover replacement of complete units including RAM, CPU, SMPS,
           motherboard, fan, hard disk, other storage devices, printer heads, connectors, hubs,
           switches, routers, modems, printer drum, printer assemblies, printer’s logic card, printer’s
           transfer kit, monitors, mouse, keyboard, speakers, microphone, floppy drive, CD-drive,
           power cables, printer cables, patch cords and any other hardware required for smooth
           functioning of system.
        b. The new item is either to be equivalent or higher quality compatible product. It will be the
           contractual firm responsibility to have back to back arrangement with reputed brand parts
           / machine manufacturers / authorized service providers.
        c. The engineer who replaced the equipment has to record in the Feed back / Call report that
           the equipment has been replaced and the old equipment has been handed over to the user.
        d. The equipment / part of the equipment will be given to the firm for replacement if it is
           under warranty, otherwise it will be the property of the Delhi Police.
        e. In respect of printers (Laser/DMP/DeskJet/Inkjet/Line Printer), it is clarified that all
           components including plastic parts, assemblies etc are covered under the replacement
           clause.
        f. In case of providing Standby – (a) it should be of equivalent capacity and performance e.g.
           Laser Printer in case of Laser Printer, Deskjet in case of Deskjet is to be provided by the
           contractual firm before removing the defective equipment. (b) In case different model is
           provided as standby then printer Cartridges / Ribbon / Toner will also be provided by the
           firm. [All major problems are to be rectified(on site) or standby will be provided within six hours.
           The standby equipment arrangement will be allowed for maximum of 10 days only, beyond 10
           working days, the action will be taken as per penalty clause]. Major Problem- Any problem which
           can not be solved on site and equipment is required to be taken to the workshop of the firm.

3.      Preventive maintenance Schedule - Preventive maintenance shall be done for all the
        Computers/Printers/UPSs etc. once in three months (Proper cleaning and dust removal
        through Blower/Vacuum cleaner). Blower/Vacuum cleaner is to be arranged by the contractual
        firm. Preventive maintenance will include inspection of each system, scanning for virus,
        scanning of hard disk for any defects/problems therein, resolving minor technical problems,
        and to obtain a satisfactory working certificate from the user after cleaning of the system i.e.
        PC/ Monitor / Printer / Keyboard/ CD-ROM drive / FDD/ Scanner and other accessories. The
        preventive maintenance will be handled by a separate team of the firm in co-ordination with the
        firm's Resident Engineers. A separate call/feed back report is to be filled up for the preventive
        maintenance and a copy of the same is to be submitted alongwith the Performance Report.

                                                      5
4.    Spare parts - The firm will be required to keep spare systems/assemblies/sub-assemblies at
      Delhi Police site. The following equipments in good working condition must be readily
      available at IT Centre/PHQ, CSA/P&L, PTC, South Distt., and West Distt.to provide standby
      immediately :-

        i)     Computer with color monitor                      1
       ii)     CD-Rom Drive                                    2
       iii)    DVD Drives / DVD Writers / Combo Drive           1 each
               CD Writer
       iv)     Keyboard                                         4
       v)      Floppy Drive                                     4
       vi)     SMPS                                             4
       vii)    DeskJet Printer                                  1
       viii)   Power Cable/Printer Cable                        5 each
       ix)     Router-(Intranet)                                1
       x)      Other small misc. things as per the requirement

5.    Software related problems - All software related problems needs to be attended and rectified
      required for proper functioning of Computers. All software required for maintenance i.e. O.S.
      etc. will be provided by the user but if drivers are not available with the user then the
      contractual firm will arrange the same in legal/licensed form.

6.    Network related problems – All network related problems needs to be attended and rectified
      this (includes troubleshooting & maintenance) for proper functioning of the Network. Network
      includes LAN and WAN of Delhi Police (including Intranet of Delhi Police) excluding network
      and the equipment under projects namely CRIS, CIPA, CIMS & City Surveillance.

7.    Hard Disk Crashing - The firm should have some data recovery tool in possession and if due to
      any reason hard disk crashes or data on hard disk is lost, then the contractual firm will get it
      recovered. If 25% of hard disk capacity is found with bad sectors then the firm has to replace it
      with the new one at no cost to Delhi Police.

8.    Phase/Neutral Checking - The contractual firm has to check periodically that Phase and Neutral
      cables are placed rightly in Switches and there is proper earthing and voltage. If anything is not
      in order that must be brought into the notice of user in writing.

9.    Shifting of equipment - If any major repair requires shifting of equipment to workshop of the
      contractual firm then transportation for shifting of equipment will be arranged by the
      contractual firm. Ladder or any other thing required to execute the job is to be arranged by the
      firm at no cost to Delhi police.

10.   Frequent faults of same nature in the same PCs and peripherals, UPSs etc. will be considered
      inefficient attendance by the AMC contractor and the action will be taken as per penalty clause
      and the firm has to replace it with the new one.

11.   Maintenance Services will NOT cover the following :-

       a. Magnetic media like cartridges, floppy diskettes, magnetic tapes, CDs, Ribbons, ribbon
          cartridges, toners, plotter pens, UPS batteries, tape cartridges and cassettes.
       b. Equipment’s already under warranty
       c. Tables, chairs etc. for housing the computer equipments.
       d. Non-functional parts like covers, equipment stands etc.
       e. Printer heads.
       f. Damage of the equipment due to burning or high voltage.


                                                  6
12.      Virus Prevention, Detection and Removal

              a)   The firm has to provide supporting documents where they are providing the anti virus
                   support for last one year or more.

              b)   Anti virus software / firewall will be provided by the Delhi Police and the firm has to
                   install / load the software on every machine and has to do the detection & removal of all
                   types of viruses and also updation of latest signatures regularly.

              c)Virus are to be prevented, detected and removed on all types of operating systems /
                   environments as mentioned at point no. 11 of General Information.

              d)   Anti-virus software should be maintained in Client / Server model where Local Area
                   Network is applicable. All types of viruses are to be covered including Worm, Trojan
                   Horses, Macro Viruses, E-mail viruses, Spy ware, Spam, Virus Hoax, Logic Bomb (Time
                   Bomb), Malware, Sentinels, Melicious Softwares etc.

              e)The firm will dedicate two personnel exclusively for anti-virus prevention detection removal
                   and updating of virus signatures regularly.

13.      Complaints Management

         a. Call / Asset Management Software - The firm has to provide one full time Call/Help Desk
            attendant along with a computer having Call/Asset Management Software (to record and
            maintain all the calls logged, their status, engineer deployed. The software should be able to
            provide Daily call reports in terms of no. of calls received, no. of calls attended, no. of calls
            pending and no. of calls escalated, Weekly call reports, Monthly call analysis, Asset
            management and tracking, Monthly network management report etc. ) The space for the
            Call Desk attendant will be provided at Police Headquarters.

         b. Logging and attending of complaint – The firm should provide a web application where
            users will log their complaints in secured manner (user id / password) in a central database.
            Maintenance engineers will update the status column of the complaint on the basis of
            secured mode (user id / password). Engineers and users will maintain the status column
            separately. The application shall be available on Intranet of Delhi Police / on website of the
            firm. This will list all the pending complaints and un-equal status complaints to user as well
            as maintenance agency for stringent monitoring. Reporting of complaints should also be
            enabled for authenticated mobile phones users through SMS on above system.

         c. Call / Feed back / Performance report - All records of complaints will be maintained and
            properly recorded by the contractual firm with the details such as time when the call was
            reported and attended, signatures of the user, problem, comments of the user etc. A copy of
            the call / feed back report is to be given to the user. A Performa for the same will be
            provided, at the time of signing the contract.

         d. For fault analysis and tracking problems, the contractor will require to submit summary of
            monthly call reports to Incharge AMC of the respective Distt./Units on 5 th of every month.

14.       Engineers and other Staff to be provided

      a. The firm has to provide :-

         i.    One resident hardware engineer for full day on all working days for every 125 equipments
               (Computers, Printers, UPSs, Scanners, Servers etc.)


                                                        7
   ii. Three full time software engineers / experts (one each at ITC/PHQ, Traffic and Crime
       Branch)

   iii. Two full time helpers (for material movement/relocation of inventory etc.).

   iv. One full time Call / Help Desk attendant (The call desk attendant is to be trained enough
       to register calls or if problem is very minor then be able to resolve on phone itself)

   v. Two engineers exclusively for anti-virus prevention detection and removal.

b. Software Engineers / Experts :-

   i.     Software engineers / experts should be at least BCA, MCA, B.Tech or equivalent with 3
          years experience in

         a.    for I.T. Centre / PHQ in Windows 2003, Windows XP, SQL Server, ASP, VB, ASP.Net.
         b.    for Crime & Railways in UNIX, ASP, , ASP.Net, PHP, Windows (98,2000,XP,2003 server),
               Developer 2000, Oracle(8,10G), SQL Server.
         c.    for Traffic in UNIX, LINUX, Windows (98, 2000, XP), Oracle 10G, Developer forms,
               Reports (6).

   ii. The software engineers / experts will be selected by respective ACsP of Computer Centre /
        I.T. Centre.
   iii. The requirement of software engineers / experts can be increased or decreased during the
        period of AMC.
   iv. Software experts / Trouble shooters / Developer / Database administrator are required to
        maintain / trouble shoot / do development jobs, install and configure softwares /
        applications / hardware equipments, active directory management, RDBMS administration,
        data migration, application development and deployment, network planning and security
        management, installation and loading of software / security patches.
   v. If software engineers provided by the firm unable to solve the any problem then the firm
        will arrange experts from the open market to solve the problem, at no cost to Delhi Police.
   vi. There software experts must report to designated places on the day of signatures of the
        contract selection process of software developers experts be done before signature of the
        contract.

c. Hardware Engineers :-

   i.  Hardware engineers should be well qualified i.e. B.E./3 years Diploma holders in
       electronics, and computer science.
   ii. The firm will submit all the documents of qualification of their resident hardware service
       engineers to CSA/P&L who will check their documents as per qualification mentioned
       above.

d. All the Resident engineers, Software engineers/experts and Call Desk attendant so deputed
   by the firm :-

   i.         All engineers/attendants will be provided by the firm as part of Maintenance & Repair
              Service at No extra/separate cost to Delhi Police.
   ii.        They should be on the direct and permanent employment of the firm and will not be
              drawn from Sub-contractors/ franchisees.
   iii.       Police verification - All have to clear Police verification, at the cost of the firm.
   iv.        Identity card - The firm will provide them Identity Cards
   v.         All must be equipped with Mobile phones.
   vi.        The firm has to provide more experts if needed than projected by Delhi Police but at No
              extra cost.
                                                   8
         vii.  Any change of engineer during the AMC period will be intimated and got their certificates
               checked by CSA Branch / P&L.
         viii. If any one of above proceeds on leave then the firm will provide its substitute. Absence of
               a single day will invoke the penalty clause.

      e. The firm will not permit any other personnel than the firm's personnel to perform any work,
         service or other activities required by Delhi Police without the prior consent of the concerned
         Incharge AMC of the respective Distt./Unit.

15.       Taking / Handing Over :-

         a. The firm will take over all the equipments in working order and will hand over all the
            equipments in working order to the new vendor after expiry of the AMC period.
         b. The equipments to be taken over by the firm alongwith signing of the agreement in working
            condition.
         c. AMC vendor may inspect and bring out faulty units which are not in a position to take over
            for AMC without repairs. (The repair may have to be got done by outgoing AMC vendor or
            by Delhi Police as applicable) if no such list/information is submitted within 10 next
            working days to CSA/P&L it will be treated as all the machines have been taken over by the
            firm and no separate letter will be issued by Delhi Police in this regard.
         d. In case of major repairs requiring in any machine for which separate charges are to be
            claimed, the contractor may submit the details of all such equipments alongwith the
            problem and estimated expenses to be incurred to the ACP/CSA through ACP/ concerned
            distt/unit within a period of 10 days from the date of agreement and thereafter all the
            systems shall be deemed to have been taken over by the vendor satisfactorily and no such
            claim will be entertained.
         e. After expiry of the contract all the machines are to be handed over by the outgoing AMC
            vendor to the new AMC vendor within 10 working days of expiry of contract in working
            conditions and a certificate to this effect is required to be obtained by the firm from the
            concerned officer in-charge of the maintenance and to be produced alongwith the final claim
            of the AMC charges.
         f. The faults pointed out by new AMC vendor during the inspection before taking over of the
            equipments are to be rectified within next two working days by the outgoing AMC vendor,
            and any further delay in rectification of faults thus pointed out shall make the firm liable for
            imposition of penalty as per Tender terms and conditions applicable to outgoing AMC
            vendor.


16.      History sheet of the equipments - The firm will maintain History sheet of each and every
         equipment under Maintenance Contract with details specification of the equipment before
         taking over the AMC and give it to the concerned officers of Distt./Unit. and record of the same
         will also be available in Assets/Call Management software. All the equipment’s will be given
         some serial number. A sticker is to be pasted on the equipment containing Serial number of the
         equipment, AMC w.e.f., AMC upto , and Complaint centre mobile no. / telephone no., and
         Name of the AMC firm, in all those equipment also which are under warranty. In Call/ Asset
         management software all the equipments will be recorded against this unique serial no.


17.      Equipment’s already under warranty -- The firm will keep record of all such equipment’s such
         as when warranty is going to expire, who are the service providers etc. The call of such
         equipment’s will also be made to the firm, they will further forward the same to the actual
         service provider. This service will be at no separate cost to Delhi Police. Immediately after the
         expiry of the warranty, the firm has to take over the equipment’s under AMC. There should not
         be a gap of a day.


                                                      9
(IV)   Penalty Clause -

        a) Penalty amount per call per equipment/problem per hour of delay (Hardware, Software,
            Database, Network related problems) :-

              i) By not attending & responding the call within two hours               -   Rs. 25/-

              ii) By not rectifying the problem and even not providing the -               Rs. 100/-
                 standby equipment within six hours

             iii) Standby arrangement is allowed only for 10 days, delay of one day beyond 10 days by
                  which the equipment is to be returned, the firm will be penalized of RS. 250/- PER
                  DAY PER EQUIPMENT besides the repair could be got done through open market at
                  the risk and cost of the contractual firm. Action for forfeiture of security money /
                  pending bills / legal action / black listing of the contractual firm can be taken.

        b) On not doing preventive maintenance of (Computer, Printer,                  -   Rs. 250/-
           Scanner, UPS) per equipment per quarter

        c) Non submission of monthly call status report to Incharge AMC - Rs. 500/- per month
            concerned /ACP/HQ of Distt./Unit                            per unit, delay

        d)  On failure to hand over all the machines to the new firm -Rs.100/- per day per
           within10 days of expiry of AMC will attract penalty at the rate of not    handed       over
                                                                              equipment
        e) On refusing or not taking over under AMC after expiry of – Rs. 100 per day per
           warranty of a working condition equipment                          equipment or actual
                                                                              cost of repair (if any),
                                                                              which ever is higher

        g)   Non- providing of :-
               i) Resident Service Engineer                                   - Rs. 500 per working day per
              ii) Software engineer/experts                                   engg.
             iii) Full time call/Help Desk attendant                          - Rs.1200 per working day per
                                                                              engg.
                                                                              - Rs. 400 per working day per
                                                                              engg.

        Note: If any one of above proceeds on leave then the firm will provide its substitute. Absence of a single
        day will invoke the penalty clause.

        h)      Non installing / updating latest virus vaccine / - Rs. 200 per computer per
             signatures/defamations                                 month

        i) Non installing / updating of latest version of firewalls on - Rs. 200 per computer per
           Computers connected with Internet                           month

        j) Replacement of equipments / accessories / parts with                 – Two       times the cost of
           inferior or lower quality/brand product                              product




                                                       10
(V)      PAYMENT:-

         The firm who will be awarded Annual Contract for service/repair/maintenance of Computers
         and its peripherals will have to submit their bills for the job done in the first week of every
         month to the concerned Distts./Units for payment.

Note:-

A)       The following documents should be submitted with the envelope marks as TECHNICAL BID :-

          I.    Application Fee of Rs. 200/- (Non refundable).
          II.   Earnest Money of Rs. 50,000/- in favour of DCP/P&L.
          III.  The firm should be registered under Company Act.
          IV.   The firm should be registered with the Sales/VAT Tax Department and submit
                documentary proof in this regard. Copy of Service Tax Registration Certificate and
                Latest Sales Tax Clearance Certificate/VAT deposit receipt should also be attached.
          V. The turnover of the firm from AMC business of computers and related things should be
                more than 50 Lacs for the year 2005 – 2006. To prove this, a letter from the Chartered
                Accountant and the papers are to be enclosed.
          VI. The firm should have at least 2000 (peripherals such as printers, scanners will not be
                counted) Computers under AMC from any Govt. / Pvt. Organizations on the date of
                applying in the tender. A list of such organizations, their contact persons, their addresses
                and telephone nos. and no. of machines under AMC, date of expiry of AMC may also be
                provided.
          VII. The firm should have proper workshop with well-qualified engineers at Delhi / Noida /
                Gurgaon with the latest / modern gadgets and infrastructure for service / repair /
                maintenance of Computers / Printers / UPSs / Scanners / Servers etc.
          VIII. The firm should be in the same business for the past 5 years.
          IX. The firm to provide supporting documents where they are providing the Anti – virus
                support for the last one year or more.
          X. A list of owners / partners of the firm and their contact telephone nos. alongwith a
                Certificate to the effect that the firm is neither blacklisted by any Govt. deptt. nor any
                Criminal Case is registered against the firm or its owner / partners anywhere in India.
          XI. The firm should be authorized service provider of Computer of atleast TWO reputed
                brands i.e. WIPRO / HCL / HP/ COMPAQ / ACER.COPY OF THE TERMS AND
                CONDITIONS DULY SIGNED WITH SEAL OF THE FIRM IN TOKEN OF
                ACCEPTANCE OF TERMS AND CONDITIONS MAY ALSO BE ATTACHED WITH
                TECHNICAL BID.


B)       PRICE BID SHALL CONTAIN PRICE ONLY AND NO OTHER DOCUMENTS SHALL BE
         ENCLOSED WITH THE PRICE BID.

                                                                                   Sd/-
                                                                     DY. COMMISSIONER OF POLICE:
                                                                            PROV. & LINES: DELHI.

SIGN OF TENDERED –                    _________________________

NAME IN BLOCK LETTERS –               _________________________

FULL ADDRESS -                        _________________________
                                      _________________________




                                                     11
SL. NAME OF THE ITEMS                              RATES
NO
.

1. Rate/cost of software Engineer per month



2. COMPUTER & ACCESSORIES

 1.   PENTIUM-I (Desktop)
      Including CD/Rom, Sound Card,
      Network card, Graphic card
 2.   PENTIUM-II (Desktop)
      Including CD/Rom, Sound Card,
      Network card, Graphic card
 3.   PENTIUM-III (Desktop)
      Including CD/Rom, Sound Card,
      Network card, Graphic card
 4.   PENTIUM-IV / (Desktop)
      Including CD/Rom, Sound Card,
      Network card, Graphic card

 5.   PENTIUM-I (Laptop)

 6.   PENTIUM-II (Laptop)

 7.   PENTIUM-III (Laptop)

 8.   PENTIUM-IV/Centrino (Laptop)

 9. HCL Beanstalk Neo
 10. HCL Dual CPU Infiniti Global Line
     2700 HN with Xeon Processor
 11. Network Associated Storage (NAS)
     1200S 320 GB (HP)
 12. IBM Netfinity 5000 Dual CPU (Server)

 13. Mid range Intel based server with
     single                       CPU
     HP/Compaq/HCL/Wipro/Acer
 14. IBM P520 RISC based Server.

 15. Ultrium drive 460 GB.

 16. MONITOR B&W

 17. MONITOR COLOUR

 18. LCD / TFT MONITOR - 14”/15”

                                              12
 19. LCD / TFT MONITOR - “17”
 20. CD ROM DRIVE (EXTERNAL)

 21. SPEAKER & MICROPHONE

 22. TAPE DRIVE (INTERNAL)

 23. TAPE DRIVE (EXTERNAL)

 24. Ultrium Tape Drive  HP Storage
     Works Ultrium 230 External Tape
     Drive

 25. COMBO DRIVE

 26. CD WRITER (INTERNAL)

 27. CD WRITER (EXTERNAL)


PRINTER

 28. INKJET/DESKJET/ BUBBLEJET

 29. DOT MATRIX 80 COL.

 30. DOT MATRIX 132 COL.

 31. LASER JET HP 4 SERIES OR
     EQUIVALENT (Black)
 32. LASER JET HP 5 SERIES OR
     EQUIVALENT (Black)
 33. LASER JET HP 6 L OR EQUIVALENT
     (Black)
 34. LASER JET HP 6 P OR EQUIVALENT
     (Black)
 35. LaserJet    HP      1000     SERIES     OR
     EQUIVALENT                          (Black)
     [1000,1010,1100,1150,1200,1300
     1320 N or higher]
 36. LaserJet    HP      2000     SERIES     OR
     EQUIVALENT             (Black)       [2000,
     2100,2200,2150,2250,2300 or higher]
 37. LaserJet HP 3100,3150 & 3200 SERIES OR
     EQUIVALENT (Black)
 38. LaserJet    HP      4000     SERIES     OR
     EQUIVALENT                (Black)         [
     4000,4100,4050,4200,4300,4500,4600       or
     more]
 39. LaserJet HP 5000 & 5100 SERIES OR
     EQUIVALENT (Black)
                                             13
 40. LaserJet HP 9000 Series or equivalent
     (Black)
 41. LASER PRINTER COLOUR HP 2500 L OR
     EQUIVALENT

 42. LINE PRINTER-PRINTRONIX-P-1000Q

 43. LIPI- T-6090-600 dpi

 44. LASER PRINTER COLOUR HP 4600
 45. SAMSUNG LASER PRINTER ML-2151N
 46. KONICA MINOLTA PAGE PRO 1390 MF
      PLOTTER
       

 47. HP-DESIGN JET 500


UPS

 48. ON LINE UPTO 2 KVA

 49. ON LINE ABOVE 2 KVA AND
     UPTO 5 KVA
 50. ON LINE ABOVE 5 KVA AND
     UPTO 10 KVA
 51. OFF LINE / LINE INTERACTIVE
     UPTO 1 KVA

SCANNER

 52. A 4 SIZE/A 3 SIZE w/o ADF

 53. A 4 SIZE/A 3 SIZE with ADF


MODEM (FAX/DATA/VOICE)

 54. MODEM (FAX/DATA/VOICE
     UPTO     56.6  Kbps   WITH
     CABLES/ADAPTOR
 55. TA (TERMINAL ADAPTER)
     UPTO 128 Kbps WITH CABLES
     AND PSTN PORTS


SWITCHES / HUBS / ROUTERS etc.

 56. HUBS-8     PORT-10     MBPS   or
     equivalent
 57. 8    PORT-10/100       MBPS   or
                                        14
    equivalent
58. 12 PORT-10 MBPS or equivalent

59. 12    PORT-10/100       MBPS  or
    equivalent
60. 16    PORT-10/100       MBPS  or
    equivalent
61. SWITCHES 8             PORTS or
    equivalent
62. SWITCHES - 12 PORTS or
    equivalent
63. SWITCHES - 24 PORTS or
    equivalent
64. 8 Port 10/100/1000m Gigabit
    Ethernet    Smart     Switch  or
    equivalent
65. 24+22G Gigabit Ethernet Smart
    Switch
    or equivalent
66. 6U/ 12U Racks with installed
    Patch Panels, Cable Manager &
    Power
     Manager or equivalent
67. EF4116 Ethernet Fast Desktop (10
    Port Switch) or equivalent
68. CISCO 2611 Router with cables or
    equivalent

69. NM1CE1B Card in Router
    or equivalent
70. WIC 2T Card (2 Port serial card
    installed in Router to support
    Lease Line) or equivalent
71. CISCO 1721 Router with cables or
    equivalent

72. WIC 1T Card (1 Port ISDN
    Interface) or equivalent
73. ISDN Router with 4 Port switch
    ISDN BRI Interface ISDN Router
    with 4 Port 10/100 m or equivalent
74. ROUTER WITH 3 LAN PORTS
    AND 1 WAN PORT or equivalent
    OTHER PARTS
     

75. JET DIRECT CARD-HP FOR
    NETWORK
76. TV Tuner Card
77. External Hard Disk up to 40 GB
78. External Hard Disk up to 80 GB &
    above
                                         15
 79. SCSI Card
     Anti Hardisk Crashing Software /
      
     Firewall

 80. Anti-Hard disk crashing software

      Networking laying and network items

81.   Cost of laying of UTP cable (per meter)
82.   Cost of conduit laying (per meter) with
      clips
83.   Cost of Information outlet fixing (per
      unit)
84.   Patch Panel fixing (per unit)
85.   Testing through Penta Scanner and
      report generation cost (per node)
86.   Rack fixing (per unit)
      a) 6U Rack with cable manager, power
      strip (Min. one fuse & 6 points) &
      inbuilt 2 fans. (per unit)
      b) 12U Rack with cable manager, power
      strip (Min. one fuse & 6 points) &inbuilt
      2 fans. (per unit)

      c) Patch panel 16 port. (per unit)

      d) Patch Panel 24 port. (per unit)

      e) Patch panel 48 port. (per unit)

      f) CAT5e patch cords (patch panel to
      switch) and (I/O to computers). (per
      cord)
      g) CAT5e patch cords (I/O to
      computers). (per cord)
      h) CAT5e surface mount box single I/O.
      (per box)
      i) CAT6 patch cords (panel to switch)
      and (I/O to computers). (per cord)

      j) CAT6 patch cords (I/O to computers).
      (per cord)

      k) CAT6 surface mount box single I/O.
      (per box)
      l) 16 port switch 10/100 mbps with 2
      Giga port. (per switch)
      m) 24 port switch 10/100 mbps with
      two giga port. (per switch)
      n) Module for two giga port. (per
      module)
      o) 8 Ports giga switch. (per switch)

      p) CAT5e cable (per mtr)

                                                  16
      q) CAT5e information outlet. (per unit)

      r) CAT6 cable (per mtr)

      s) CAT6 information outlet. (per unit)

      t) Labour charges with clips, T’s of good
      qualities:
                  20mm (0.75”) conduit/
                    channel per length.
                  35mm (1”) conduit/
                    channel per length.

                 35mm (1.5”) conduit/
                  channel per length.
               50mm (2”) conduit/
                  channel per length.
87.   UPS SMF Batteries (Exide)

a)    12V – 7 AH

b)    12V – 17 AH

c)    12V – 26 AH

d)    12V – 42 AH

e)    12V - 65 AH




                                                  17

				
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