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Comstor Powerpoint template Quote

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Comstor Powerpoint template Quote

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									                                       Comstor

                                      Greg Peters



                               Comstor SMARTnet
                                Reseller Training



CONFIDENTIAL: Not for distribution.
     Contents

               Who is Comstor?

               Comstor Value

               Best Practices

               Utilizing the SMS 1 Tool (New Registrations)

               Utilizing the SMS 2 Tool (Renewals)




CONFIDENTIAL: Not for distribution.
     Who Is Comstor?

                      Cisco Authorized Distributor

                      Cisco is the center of our business

                      Comstor Federal Focus
                            Federal Support Team
                            GSA

                      True Partnership




CONFIDENTIAL: Not for distribution.
     Comstor Value

                      Dedicated Services Team

                      Partnership

                      Leveraging Comstor as an extension of your staff

                      Pre-Sales Management

                      Contract Audit

                      Contract Management

                      Service Dollar Capture
                          Renewal Business Summary
                          Attach-Rate Reporting

CONFIDENTIAL: Not for distribution.
     Best Practices

                      Train Employees
                          Train staff to use the Cisco SMS tool
                          SMARTnet tracking tool
                          On a hardware deal always ask the question;
                          “What level of coverage is needed on your
                          network?”

                      Designate a team member as a SMARTnet expert

                      Educate customers
                            The majority of Cisco hardware only ships with a 90 day
                            warranty
                            Customer can not upgrade IOS functionalities with out
                            SMARTnet


CONFIDENTIAL: Not for distribution.
     Best Practices Continued

                      Engage your Cisco and Comstor account teams
                            Your Cisco and Comstor account team is able to keep
                            you up to date on programs, live trainings, webinars
                            and market direction.
                            Engage your Cisco AM early in the sales process for
                            incremental deals and use their knowledge to drive
                            home the importance of Smartnet with the customer




CONFIDENTIAL: Not for distribution.
     Cisco SMS 1 Tool Overview


                      How do I find the Cisco SCC

                      Where do I find my Cisco tokens?

                      Registering your tokens

                      Contract Edits




CONFIDENTIAL: Not for distribution.
     Log into Cisco’s Service Contract Center (SCC),
     http://www.cisco.com/public/scc/. Select Login to SCC.




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           Enter CCO ID and password into prompt.




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            Select Packaged Services




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                     Select SCC Registration Search




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            Select Search, With out entering in search criteria




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            Select the shell, then select view shell details




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                                      Select Set Reseller




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  Company name Will auto-populate, if incorrect, edit and select search




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                     Select correct address and select Apply




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                     Reseller is now set, select set install site




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  Company name will auto-populate, if incorrect, edit and select search




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               Select or enter in correct address and select Apply




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  Reseller and Site are now set, select either existing contract or new contract




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        If this is a new contract, enter in contact information




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  After contact information is entered, enter in the product serial number




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            After serial number is entered, select register




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        If everything is correct, select Complete registration




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        Registration confirmation and contract generation




CONFIDENTIAL: Not for distribution.
                                      You are done!




CONFIDENTIAL: Not for distribution.
     Cisco SMS 2 Tool Overview


                      Finding contracts to be renewed

                      Creating a renewal quote

                      Renewal options

                      Editing a renewal quote




CONFIDENTIAL: Not for distribution.
      Log into Cisco’s Service Contract Center (SCC),
      http://www.cisco.com/public/scc/. Select Login to SMS Renewal
      Tool.




CONFIDENTIAL: Not for distribution.
                Enter CCO ID and password into prompt.




CONFIDENTIAL: Not for distribution.
                    Setting Your Default Distributor
                 Select the Administration link at the top of the page.




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                     Select Reseller Preferences to establish your
                       personalized ordering preference.




CONFIDENTIAL: Not for distribution.
               Select COMSTOR as your default distributor from the pull
        down menu. Then enter in the email address where you would like
                    your confirmations sent. Click Update.




CONFIDENTIAL: Not for distribution.
                              Generating a Renewal Quote
               To access your Renewal Business Summary (RBS), select the
                                   appropriate link.




CONFIDENTIAL: Not for distribution.
               Once inside the RBS, you can access contracts in 1 of 3 ways:
                            1.Any of the 3 time period links
                          2.By entering your Enduser’s name
                  3.Date range for contracts that are about to expire.




CONFIDENTIAL: Not for distribution.
                   Select the Renew button for the contract that you would like to
                                         renew.




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                        Select Create a Renewal Quote and hit Submit.




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                    Enter in Product Info Comments and Discount/Markup.




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                 Select your date range information. Hit Generate
                                   Quote.




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                   Verify your information. Write down your Quote number.




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                Request Price From Distributor from drop down menu. Hit
                                    Submit.




CONFIDENTIAL: Not for distribution.
                  After COMSTOR updates pricing, confirmation is received.

From: scc-admin@cisco.com [mailto:scc-admin@cisco.com]
Sent: Tuesday, April 12, 2005 3:54 PM
To: Cisco Reseller
Subject: Price for Q4355663

Dear Cisco Reseller,

Comstor US has set the price for Q4355663 as requested. To view the quote,
please click
http://www.cisco.com/cgi-bin/front.x/scccibdispatch?AppName=ContractAgent&Fo
rm=QuoteWizard&Quote=Q4355663.

DO NOT REPLY TO THIS MESSAGE
For assistance regarding this message, please navigate to our Feedback page:
http://www.cisco.com/cgi-bin/front.x/scccibdispatch?AppName=ContractAgent&Fo
rm=SCCFeedbackInput

Thank you,

Cisco Systems



 CONFIDENTIAL: Not for distribution.
                             Reseller Price is now reflected in the quote.




                                      $900.00




CONFIDENTIAL: Not for distribution.
                 Select Submit Order to Distributor from drop down menu.
                                   Hit Submit.




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                 Enter in your PO# and hit YES to submit order to
                                COMSTOR.




CONFIDENTIAL: Not for distribution.
               If you would like to Route your quote to your
       disti for modifications or adjustments, select Route
                        Quote. Hit Submit.




CONFIDENTIAL: Not for distribution.
              You will need to enter in the CCO ID of the
     individual you would like to route it to. Add any notes.
                           Hit Update.




CONFIDENTIAL: Not for distribution.
                                      Questions??
     If you have any questions concerning
     SMARTnet, please contact your COMSTOR
     sales rep or:

     Jackie Roberts, 703-345-5108
     jroberts@comstor.com

     Steve Soderberg, 303-566-2619
     ssoderberg@comstor.com

     Greg Peters, 303-222-4737
     GPeters@comstor.com

CONFIDENTIAL: Not for distribution.

								
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