Tracy A. Henry 5211 Sunnyside Rd Mounds View, MN 55112 763 792-4762 firstname.lastname@example.org OBJECTIVE Promotion to Field Sales Manager (FST Sales Coach). EMPLOYMENT Dex Media, Maple Grove, MN: Directory Advertising Consultant (3/05 – Present) Commissioned sales of directory advertising, internet directory advertising, search engine optimization products, and websites. Occasionally assisted onsite training manager with class presentations. Several awards include exceeding quota on very first campaign and leading all telephone DAC’s in Dex Plus sales penetration. Wahlstrom Group, Bloomington, MN: Account Executive (05/03 – 10/04) Managed comprehensive, national Yellow Page Directory advertising programs for multiple clients, both large and small. Acted as daily liaison between Wahlstrom and clients in person and by phone. Responsible for advising, budgeting, planning, placing ads, and growing account revenue. Volunteered for special tasks and offered suggestions for improved office efficiency. TMP Worldwide, Eden Prairie, MN: Assistant Account Executive (01/01 – 09/01), Account Executive (09/01 – 01/03), Client Services Manager (01/03 – 05/03) Managed comprehensive, national Yellow Page Directory advertising programs for multiple clients. Acted as daily liaison between TMPW and clients in person and by phone. Was responsible for advising, budgeting, planning, and growing account revenue. Sears, Brooklyn Center, MN: Sales Associate (09/96 – 01/01) Commissioned sales, non-commissioned sales, and customer service at the retail level. McDonald's, Fridley, MN: Shift Manager (10/91 – 09/96) Managed daily operations including responsibility for; customer concerns, employee concerns, processing daily deposits, inventory, and personnel management. EDUCATION Bachelor of Science in Mass Communications/Advertising from St. Cloud State University St. Cloud, MN (2000) Associate of Arts in general studies from Anoka-Ramsey Community College Coon Rapids, MN (1997) Diploma from Irondale High School New Brighton, MN (1994) SKILLS Trained and proficient in Adobe Reader, MS Excel, MS Outlook, MS Word, and Keystone.