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									                                    UNICEF Emergency Operations Centre (OPSCEN)
                                     IT Consultant: OPSCEN SharePoint Developer
                                                   Job Advertisement


     Job title: IT Consultant: OPSCEN SharePoint Developer
     Section: Office of Emergency Programmes and IT Solutions and Services Division
     Location: New York City
     Duration: 6 months (November 2010 – April 2011)
     Salary: Negotiable

2.                 BACKROUND

     The mission of UNICEF’s Emergency Operations Centre (OPSCEN) is to support UNICEF to achieve its
     commitments to children in emergencies and to staff security through the provision of vital, 24/7 global information
     and communications services. OPSCEN supports UNICEF staff around the world with a reliable, professional, 24/7
     service, providing staff with emergency-related information, communication support and timely follow-up; informs
     staff of events related to politics, security and emergencies through information products highlighting early warning,
     emerging trends and thematic/geographic analysis; tracks time-sensitive political-, security- and emergency-related
     events that impact the lives of children and women and the security of staff; alerts staff at all levels of the
     organisation at the onset of emergencies to facilitate timely and coordinated decision-making and action; mobilises
     a rapid and coordinated response to actual or potential security incidents affecting security of staff around the world;
     scales up as crisis management hub for large-scale emergencies, providing critical information and communications
     services to support decision-making; and innovates through increasing application of new technologies, including
     geographic information systems.

     UNICEF is currently in the process of adopting Microsoft SharePoint as the platform for implementation of
     Knowledge Management Solutions. The process of adoption began with SharePoint 2007 and a pilot system for
     use within UNICEF’s IT Solutions and Services Division (ITSSD) was developed. UNICEF subsequently embarked
     on a process of envisioning and planning, in line with the Microsoft Solutions Framework. As part of this process,
     the decision was taken to utilise SharePoint 2010 for future developments, hence this is the platform currently being
     deployed at UNICEF. UNICEF is currently in the process of working towards a SharePoint 2010 production
     environment and it is planned that such an environment will be available during 2011. Since 2007, OPSCEN has
     partnered with INSTEDD, a California-based NGO whose mission is to harness technology for effective
     collaboration against global health threats, natural disasters, and human-caused emergencies. INSTEDD has
     provided technical support required for initial installation of the SharePoint 2010 platform and the development of
     the first version (V1) of the dashboard. Following quality assurance sign-off of INSTEDD’s contributions, the
     SharePoint consultant will be tasked with developing V1 into V2 through a process of mapping, analysis and

     Although SharePoint will be used to address a wide variety of business requirements, it is technically a single
     platform. Hence UNICEF divisions, regional and country offices are advised against building standalone platforms
     that would isolate them from the rest of the organisation. With this in mind, UNICEF’s Office of Emergency
     Programmes (EMOPS) will focus on building a system in SharePoint that addresses their unique requirements, but
     this solution will be deployed on the organisation-wide platform built and hosted by ITSSD. In addition to providing
     the hosting and deployment services for the EMOPS application, ITSSD will assist in providing managerial oversight
     and input to project governance to ensure that the EMOPS project is harmonised to the general governance
     standards and best practices for SharePoint as identified by ITSSD.


     Under the supervision of OPSCEN Deputy Manager, and in coordination with OPSCEN SharePoint Working Group
     (EMOPS/ITSSD), the consultant conceptualises and implements a strategy for harmonisation of OPSCEN’s
     information systems through SharePoint development.


      4.1 Develop OPSCEN’s information management strategy with the objective of streamlining
          information, communication and business practices.

                Review and map existing information, communication and business systems (MS Access, Excel,
                 Outlook, Google Earth and Lotus Notes, UNICEF intranet, SAP/Web HRIS, ENS, RSS news feeds and
                 other media sources) with a focus on harmonisation and integration needs.
                Draft OPSCEN information management strategy (to be approved by OPSCEN SharePoint Working
                 Group, composed of staff from UNICEF’s Office of Emergency Programmes and UNICEF’s IT Solutions
                 and Services Division.
                Annex to the strategy a work plan for its implementation, including objectives, outputs and timelines (to
                 be approved by OPSCEN SharePoint Working Group).
                Workplan to include (but not be limited to) the following elements: Mapping of UNICEF’s platforms and
                 OPSCEN’s current information, communication and business processes, with a focus on analyzing
                 needs and opportunities for greater efficiency; In consultation with primary users, identification of user-
                 friendly solutions, maximising the capabilities of SharePoint (sites, communities, content, multilayer
                 search and reporting functions, insights and composites) to address information efficiency and business
                 practice gaps in OPSCEN daily operations; Development of plan for data migration to SharePoint
                 platform; Development of database layout to maximise functionality; Development of automated
                 address book and mailing list updates; Development of automated links between SharePoint dashboard
                 and OPSCEN intranet page; Development of automated reporting mechanisms, including visual
                 representation in Google Earth format (KML/KMZ).

      4.2 Implement OPSCEN’s information architecture strategy
                Implement the approved OPSCEN information management strategy, with regular consultation with
                 ITSSD, and under the supervision of the OPSCEN SharePoint Working Group (monthly meetings).
                Design systems and programs to meet highly complex business needs; prepares detailed specifications
                 from which programs are developed and coded; creates appropriate documentation in work
                 assignments such as program code, and technical documentation.
                Leverage and extend out of the box SharePoint functionality to deliver solutions and also use C#/.NET
                 to create web parts and other SharePoint artifacts.
                Code, test, debug, implement, and document highly complex programs; develop complex test plans to
                 verify logic of new or modified programs; use C#/.NET to create web parts and other SharePoint
                Conduct quality assurance activities such as peer reviews.
      4.3 Handover new platform to EMOPs and ITSS team
                Provide training to site administrators and user/contributors to create their sites and configure their
                 content while providing daily administration, support and deployment of applications within the
                 SharePoint environment.
                Develop standard operating procedures (SOP)/manual for integration into OPSCEN’s SOP manual

   The consultant will be responsible for the following deliverables.
                Approved OPSCEN information management strategy and work plan* (end month 1)
                High level business requirements definitions (end month 1)
                System design specification based on analysis of business requirements (end month 2)
                SharePoint application consisting of a series of .aspx screens, relevant webpart components and
                 reports (end month 4)
                Installation and deployment guide, including all necessary security roles (end month 5)
                Standard operating procedures (end month 6)
                Training module/s (end month 6)
   * indicates that salary is contingent upon completion of deliverable to a standard acceptable to supervisor of post.

6.                   REPORTING

                  Monthly report against work plan deliverables* (end months 2-6)
                  Final report, outlining activities undertaken and recommendations* (end month 6)
     * indicates that salary is contingent upon completion of deliverable to a standard acceptable to supervisor of post.


                  Advanced university degree or equivalent background, in computer science, information systems;
                  Fluency in English, excellent communication skills, written and verbal, good interpersonal skills;
                  Ability to work with a team as well as independently in a multi-cultural environment;
                  5 years or more software developer experience in a corporate or large non-profit setting;
                  Experience with the complete systems development lifecycle process;
                  3 years direct experience with SharePoint MOSS 2007/2010;
                  3-5 years direct experience and proficiency in SQLServer reporting and analysis services;
                  Proficiency in using SharePoint Designer, Visual Studio, and integration to the Microsoft Office Suite;
                  3+ years in-depth experience with Web technologies (HTML, CSS, JavaScript, XML, XSLT), hands on
                   ASP.NET, Security (Active Directory, ISA), Networking (DNS, HTTP, SSL), Email (SMTP), Database
                   (T-SQL, PL/SQL, normalization), and Storage (SAN) concepts;
                  Working knowledge of SharePoint MOSS 2007/2010 administration;
                  Power user and administrative level experience with Microsoft Office System and its integration with
                  Ability to write detailed documentation (use cases, configuration instructions, and models) for both
                   technical and non-technical audiences;
                  Experience of business process analyses.
                  Core Competencies: communication; working with people; drive for results
                  Managerial Competencies: formulating strategies and concepts, analyzing
                  Functional Competencies: applying technical expertise; planning and organizing

8.                   APPLICATION

     Send CV and cover letter, including salary expectations, to Paul Fiszman, OPSCEN Deputy Manager at
     pfiszman@unicef.org by close of business Monday 18 October 2010.


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