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					Curriculum Vitae :: Brad Warden
24 March 2006



Contact Details


Name :          Mr Bradley Mitchell Warden

Address:        3 Phalaris Court
                Meringandan West QLD 4352
                Australia

Home:           (07) 4696 9208
Work:           (07) 4631 1500
Mobile:         0438 126 608

Email:          Refer website below
Web:            http://www.bradwarden.com




Educational Qualifications


Bachelor of Information Technology (Networking)

Institution: University of Southern Queensland (Toowoomba)

Status:         Graduated. July 2004. Grade Point Average: 5.9.

Subjects:       Security, Networking, Internetworking, System Administration, Operating
                Systems, Database Systems, Software Engineering, Artificial Intelligence,
                Web Publishing, Programming (C, C++, Java, HTML, CSS), Graphics,
                Algebra, Calculus, Statistics, Logic, Climatology, Humanities,
                Communication & Scholarship.


ITIL Foundation Course

Institution: Lucid IT; ALC Training PTY Ltd

Status:         Certified. March 2005.

Content:        Service Delivery: Service Level, IT Financial, Availability, Capa city, IT
                Service Continuity, and Security Managements.
                Service Support: Service Desk and, Incident, Problem, Configuration,
                Change, and Release Managements.




Brad Warden :: Curriculum Vitae :: Job Application 906080 :: Page 1 of 9
Educational Qualifications
continued


Customer Serv ice Course

Institution: University of Southern Queensland (Toowoomba)

Status:         Certified. December 2004.

Content:        Modes of listening, contact channels, who is the customer, information
                sources, quality, attitude, motivation, dealing w ith angry customers,
                taking control of the call, how to say “no”, privacy, harassment, initiative,
                diversity, comfort zone, customer focus, service management.


Professional Development Courses

Institution: Human Resources, University of Southern Queensland (Toowoomba)

Status:         Completed. 2003 to 2005.

Content:        Project Management
                Writing for the Web Workshop
                Copyright and Intellectual Property
                Agenda, Minutes and Basic Meeting Protocol


Information Technology Training

Institution: Information Technology Services, University of Southern Queensland

Status:         Completed. 2002 to 2004.

Content:        Microsoft   Access:        Introduction, Queries
                Microsoft   Excel:         Lookup Tables, Pivot Tables
                Microsoft   FrontPage:     Data Entry Forms
                Microsoft   Outlook:       Calendar
                Microsoft   PowerPoint:    Introduction
                Microsoft   Word:          Electronic Forms, Mail Merge, Styles & Templates
                Microsoft   Graphics


Senior Secondary Sc hool

Institution: Brisbane School of Distance Education (2000)
             Christian Outreach College, Toowoomba (1997-1999)
             Northpine Christian College, Brisbane (1989-1996)

Status:         Completed. 1989 to 2000. Overall Position: 1.

Content:        English, Maths B & C, Chemistry, Physics, Biology




Brad Warden :: Curriculum Vitae :: Job Application 906080 :: Page 2 of 9
Work History


IC T Support Officer (Level 6)

Employer:       University of Southern Queensland
                West St
                Toowoomba QLD 4350
                Australia

Status:         Position offered to commenc e in April 2006

Duties:         Provide first and second level support to incidents specifically relating to
                     Windows and Macintosh computer hardware and software, operating
                     systems, network applications, Internet, email, scanning, printing,
                     PDAs, remote, wireless, dial-up and vpn connections, complex and
                     multi-login environments
                Perform complex analysis and advanced troubleshooting to difficult
                     incidents relating to network, database, and multi-user systems
                Install, maintain, diagnose, repair, upgrade and replace computer
                     equipment and related peripherals
                Provide system administration and network support, and liaise with
                     specialist system administrators, network engineers, database
                     administrators and other technical support officers
                Determine ICT requirements of depart ments
                Identify recurring incidents, advise senior staff of training requirements,
                     and report on achievement of service levels


Mic rocomputer Support Assistant (Level 4)

Employer:       University of Southern Queensland
                West St
                Toowoomba QLD 4350
                Australia

Status:         July 2004 to Present             (Level 4)
                August 2003 to July 2004         (Level 3)

Duties & Responsibilities:

                Work on the IT Helpdesk to provide rapid resolution to incidents arising
                     from a cross-platform, academic, wide-area networked, computing
                     environment
                Support clients via telephone, email, in-person, remote computer
                     assistance, and on-line web portals
                Provide first and second level support to incidents specifically relating to
                     Windows and Macintosh computer hardware and soft ware, operating
                     systems, network applications, Internet, email, scanning, printing,
                     PDAs, remote, wireless, dial-up and vpn connections, complex and
                     multi-login environments

                -- Continued on next page --




Brad Warden :: Curriculum Vitae :: Job Application 906080 :: Page 3 of 9
Work History
continued


                Advise, recommend, assist, install, setup, configure, operate, maintain,
                     upgrade, replace and dispose a wide range of hardware and software
                     on a diverse academic computer network
                Perform complex analysis and advanced troubleshooting to difficult
                     incidents relating to network, database, and multi-user systems
                Maintain a secure computer network environment by managing spyware,
                     keeping anti-virus software up-to-date, and cleaning infected
                     computers
                Manage conflict resolution in a client -support environment
                Complete reports which include recurring incidents, abnormal problems,
                     achievements and duties performed
                Develop instructions for clients to follow to perform installation and
                     configuration tasks
                Produce and publish information booklets to assist clients in configuring
                     network connections and understanding services provided
                Add to ICT knowledge and understanding by regularly keeping up to date
                     with newly released products and ICT news
                Install, maintain, update and backup a database-driven, self-help first-
                     level support website, and a workstation and printer web-based
                     database
                Publish and update self-help web pages and to-the-minute status of
                     network and server outages
                Create dynamic reports of assets, including desktop, laptop and printer
                     lists and spreadsheets

Achievements:

                Initiate, install, setup and configure a database driven on-line support
                      website <http://help.usq.edu.au>. This “helpsite” serves as a first -
                      level support tool and provides instant support, reduced turn-around
                      time for incidents, self-training for clients, reference tool for clients
                      and support staff, and reduced numbers of incidents to the helpdesk.
                      Web pages were regularly added to the helpsite to add to the
                      continually grow ing knowledge base. Backups were regularly
                      performed, in the case of failure, which was never the case since
                      production. The site has password protected website administrative
                      functionality, on-line webpage editing, statistics reporting, search
                      functionality. The site also provided a news section giving up-to-the-
                      minute information on the status of server and network outages. An
                      on-line database of desktop and notebook computers was hosted on
                      this site, as was a network printer database, with automatic printer
                      setup.
                Propose, design and implement an on-line network printer database. The
                      database had security features, search functionality, and on-line
                      updating capability. The database served as a tool for looking up
                      printer details for support staff, and also as a support tool for clie nts
                      wanting to connect to network printers in their building or
                      depart ment. Network printers were labelled and named to assist
                      clients and support staff in identification.




Brad Warden :: Curriculum Vitae :: Job Application 906080 :: Page 4 of 9
Work History
continued


Communications Support Assistant – Networking & Cabling (Level 3)

Employer:       University of Southern Queensland
                West St
                Toowoomba QLD 4350
                Australia

Status:         July 2003

Duties & Responsibilities:

                Install network cables both internal and external to buildings
                Operate construction equipment to enable network installation
                Connect network cables to switches and other core network hardware
                Patch switch ports and network outlets to enable network connections to
                     computers, telephones, and other network devices
                Connect telephone extensions to PABX
                Analyse, diagnose, troubleshoot and resolve data network connection
                     incidents
                Liaise with clients to determine data network requirements
                Keep and update records of PABX wire connections

Achievements:

                Increase understanding and know ledge of data networks in a la rge
                     academic environment
                Gain skills in data network troubleshooting and incident resolution
                Increase skills in the use of construction equipment


Tutor Assistant – Foundation Computing (Casual)

Employer:       University of Southern Queensland
                West St
                Toowoomba QLD 4350
                Australia

Status:         March to June 2003

Duties & Responsibilities:

                Assist tutor teaching students in computer lab tutorials
                Answer questions and provide advice to students relating to Microsoft
                     Office applications (Word, Excel, PowerPo int, web pages)
                Teach a particular concept in Microsoft Office to a tutorial group




Brad Warden :: Curriculum Vitae :: Job Application 906080 :: Page 5 of 9
Work History
continued


Stude nt IT Support Assistant (Level 3)

Employer:       University of Southern Queensland
                West St
                Toowoomba QLD 4350
                Australia

Status:         February 2002 to February 2003

Duties & Responsibilities:

                Provide efficient first-level support on-line, via email and telephone, and in
                     person, to staff and students in a large wide-area, international
                     academic computer network environment
                Ensure physical security using video cameras
                Maintain clean, safe, secure and workable computer lab environment
                Manage, maintain and troubleshoot incidents relating to swipe card
                     security access system
                Maintain network printer and print quota system
                Setup computers in a lab
                Troubleshoot computer-related and network account -related incidents
                Use online enquiry system to manage incidents
                Troubleshoot issues relating to dial-up connections, webpage logins,
                     disabled accounts due to enrolment, web browsers, operating
                     systems, email accounts, quotas (Internet, email, print), plug-ins,
                     Microsoft Office applications, on-line enrolment processes
                Liaise with IT specialists to resolve complex incidents

Achievements:

                Design, develop and publish flyers containing configuration instructions
                     and information related to services provided
                Gain a foundational understanding of office duties.
                Manage and demonstrate the ability to utilise methods and practices when
                     dealing w ith demanding and high-pressure customer support
                     positions. Handle abusive clients while maintaining control of the
                     situation.


Additional Jobs

Factory Hand – quality control & stock management in a manufacturing plant.
Farm Hand – pick & thin fruits & vegetables and transport produce on various farms.
Builde rs Hand – assist construction of house at various stages of development.

The above three jobs were in the order of weeks long dur ing 2001 to 2003.




Brad Warden :: Curriculum Vitae :: Job Application 906080 :: Page 6 of 9
Additional Experience


Web Hosting

Hosting multiple websites with various accounts; plan management; managing web
space between users; HTML, MySQL, PHP, CSS; database management; quota limits;
domain registration; statistics.


Home Support

Setting up wireless networks, including, Internet sharing, printer sharing, file sharing,
multiple subnets, routing, one-on-one computer tutorials, installations, purchasing
advice, Windows and Macintosh operating systems.


Extra-Curricular


First Aid

Completed a senior first aid course in January 2006.


ADRA Appeal

Have been involved with annual collections for ADRA (Adventist Development and Relief
Agency) both on campus and/or door-to-door, for the last 7 years.


BETTER health

Conducted a free series of 11 weekly health lectures for staff and students of the
University community during semester 1, 2005.


Churc h

Have been extensively involved with the follow ing at church: music coordinator, web
master, secretary of board, social committee member, Bible teacher, community work,
event co-ordinator, greeter, nominating committee member and board member.


Piano Teac hing

Weekly piano lessons w ith two students, in addition to lesson plans and goal setting.


Other Activities

Have also been involved in swimming training (Bronze Star); personal computer
tutoring; home computer support; youth group activities; music and assis ting in
weddings and funerals; nursing home and prison visits.




Brad Warden :: Curriculum Vitae :: Job Application 906080 :: Page 7 of 9
Referees

Mr Troy Downs

Position:       Associate Director (Desktop Services)
                Division of ICT Services
Employer:       University of Southern Queensland
Work:           (07) 4631 2771


Mr Doug F raser

Position:       Director
                Springfield Campus
Employer:       University of Southern Queensland
Work:           (07) 3470 4111


Mr Stuart Gibbs

Position:       Technical Officer (Cabling)
                Division of ICT Services
Employer:       University of Southern Queensland
Work:           (07) 4631 1346


Mr Chris White

Position:       Staff IT Support Supervisor
                Division of ICT Services
Employer:       University of Southern Queensland
Work:           (07) 4631 1820


Mr Colin Glasby

Position:       Microcomputer Support Officer
                Division of ICT Services
Employer:       University of Southern Queensland
Work:           (07) 4631 2151




Brad Warden :: Curriculum Vitae :: Job Application 906080 :: Page 8 of 9
Referees
continued


Mr Ted Kerby

Position:       Communications Support Officer
                Division of ICT Services
Employer:       University of Southern Queensland
Work:           (07) 4631 1666


Ms Mandy Snelgar

Position:       Student IT Help Desk Supervisor
                Division of ICT Services
Employer:       University of Southern Queensland
Work:           (07) 4631 2724




Brad Warden :: Curriculum Vitae :: Job Application 906080 :: Page 9 of 9

				
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