VIEWS: 12 PAGES: 4 POSTED ON: 12/23/2010
Position Description Position Title
Position Description Position Title Graduate IT Officer Division Information Communication and Technology Area Communication and Security Services Unit, Technical Services Unit , Integrated Spatial Services Unit Unit Activity Undertake training and develop the knowledge and skills to provide an ICT first line support service to Lands staff. Location Bathurst Reports to Communications & Security Manager, Technical Services Manager, Integrated Spatial Services Manager Along with Direct Reports Nil Position Number IT## Classification Departmental Officer Grade: 3/4 Purpose of the Position opportunities only within the last six months of the program. The Graduate will work in a supportive learning environment to acquire the Organisational Context of Position knowledge and skills required to provide IT first line support, advice and The Department of Lands comprises three troubleshooting service to all Department business divisions – Land and Property of Lands staff. Information, Crown Land and Soil Services. It also includes corporate Contribute to the development and services such as Human Resources, maintenance of support systems and Finance, Administration, Information services to reinforce Departmental Communications and Technology, and business initiatives. Communication Solutions Group. This position will include rotational The Office of the Director General within placement in the Technical Services, the Department provides the necessary Communications & Security and coordination to ensure appropriate Integrated Spatial Services units. communication across and between all areas of the Department, as well as a Graduates will be provided with the consistent approach to policy opportunity to undertake a 24 month development and strategy implementation. learning and development program. The program will be tailored for the graduate’s The Information, Communications and specific development requirements. Technology (ICT) Division of the Department of Lands provides central IT A continued increase of knowledge and support services to all business areas. skills are expected from graduates as they progress through the program. Given the The Division is responsible for: temporary employment status graduates may apply for permanent opportunities that are advertised. Due to the benefits Data Centre Services gained from this program graduates are Integrated Network Services encouraged to seek new employment Desktop and Peripheral Systems Operating Environment (SOE) Upgrade FINAL Page 1 of 4 Information Security and 3. Assist with the provision of a number Document Management of unit specific ICT services including: Electronic Service Delivery Installation and support of servers, Initiatives desktops, peripherals and network Business and Spatial Systems equipment. Development & Support Supporting the operation of local Customer support. area and wide area networks (LANs and WANs) The Department of Lands operates two large data centres offering high availability Contribute to the ongoing access to integrated business systems. management of Web servers using The data centres provide the base Web administration tools. computing and communications Undertake analysis and infrastructure to support the varied programming tasks as directed for business operations, remote access, and the development and ongoing administrative functions of the support of the Department’s spatial Department. systems and services. Each data centre has a primary function, one focussed mainly on titling, 4. Provide high quality services for registration, valuation and Crown estate internal and external clients. services, whilst the other is the main spatial centre. Each site is available as an 5. Deliver quality work and project alternative disaster recovery site for the components to clients on time and on other. budget. Key Accountabilities: The position requires the graduate to 6. Apply the principles of Equity and develop the necessary knowledge and Occupational Health and Safety in all skills to perform a range of duties which aspects of work may require all or some of the following accountabilities: 7. Participate in group discussion, contributing ideas for improving work 1. Assist in the delivery of a project, a practices, consistent with the number of project components or a organisation’s goals. range of activities that meet ICT business objectives. 2. Assist with the provision of a range of Challenges/Problem Solving general ICT services including: The graduate will be faced will a number of challenges including the need to: Contribute to the documentation of systems, procedures and fault Quickly gain a sound understanding of remediation actions. ICT and the Department of Lands business units. Perform first level support for ICT Work collaboratively with staff not only users. Liaise with users and to identify processes for improvement customers to solve these support but also to work with them in issues. recommending and adopting solutions. Assist with systems maintenance ▪ Prioritising conflicting work demands and application upgrades as part while working on a wide variety of of scheduled outages of spatial tasks all within deadlines and quality systems and services. requirements. ▪ Actively participating in their career development by maximising learning FINAL Page 2 of 4 opportunities provided through work placements and training, and by building networks throughout the Knowledge, Skills and Experience organisation. 1. Graduated in the past 2 years or due Gaining the knowledge and skills to to graduate by the end of this year in be able to perform tasks with minimal tertiary studies such as information supervision. systems/technology, information management, business computing or Decision Making computer technology. 2. Self motivated and ability to develop The Graduate acts under the direction of a and apply new ideas and practices senior officer and makes day-to-day decisions in relation to prioritising activities 3. Demonstrated effective written and and maximising the utilisation of assigned verbal communication and resources. The Graduate generally sets interpersonal skills priorities within the time restraints set to ensure effective and efficient allocation of 4. Sound organising skills, the capacity to work. undertake several tasks concurrently and achieve deadlines. Communication Internal 5. Well developed research, analytical Effectively interact with team and problem solving skills. members and colleagues. 6. Ability to work independently and as a Work closely with ICT support teams member of a team. in resolving technical problems. 7. Understanding of: security and privacy Liaise confidently with internal staff at principles for managing access to all levels regarding work requirements sensitive data. and status of jobs. 8. Ability to provide quality customer Actively participate in the training and service with a genuine desire to assist. development program and provide feedback to program leaders and 9. Drivers Licence or the ability to obtain stakeholders. a licence within 12 months and a willingness to travel throughout the External state The position provides a customer service to Lands staff. . The position may be required to deal with suppliers and external clients. FINAL Page 3 of 4 The content of this Position Description is agreed to: FAMILY NAME OF SUPERVISOR: INITIAL: SIGNATURE: DATE: _____/_____/_____ FAMILY NAME OF POSITION HOLDER: INITIAL: SIGNATURE: DATE: _____/_____/_____ FAMILY NAME OF MANAGER: INITIAL: SIGNATURE: DATE: _____/_____/_____ FAMILY NAME OF EXECUTIVE MANAGER: INITIAL: SIGNATURE: DATE: _____/_____/_____ Workforce Planning Use Only Based on Questionnaire: Original PD Prepared by: Updated by: Peter Adamedes based on Graduate Officer’s Gr3/4 PDs 2004. File location: G:\Corp_Services\PPD\Workforce Planning & Est\PDs ORG CHARTS EST CORRO\Information Communication & Technology\POS DECR\Current\PD - LANDS Graduate IT Officer - Gr 3_4 - ICT - FINAL.doc Final PD sign off: FINAL Evaluated on: JE results entered: Current Status: Forward to ICT managers to review 13 May 2008. Feedback received and PD finalised. FINAL – May 2008 FINAL Page 4 of 4
"Position Description Position Title"