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The Ultimate In Arrears And Debt Recovery Solutions

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					                    ®
COLLECTIONS LIMITED




          The Ultimate
            In Arrears
             And Debt
             Recovery
             Solutions
                                                        ®
              COLLECTIONS LIMITED




Total Arrears and Debt Recovery Solutions

Consumer and Commercial Debt
Outsourced Arrears and Debt Recovery                           Field Collections
• Can provide solutions at any stage of the debt collections   • Extensive coverage throughout UK and Ireland
 life-cycle                                                    • Fully licensed professional collectors
• All types of collections undertaken:                         • Result driven pricing
 pre arrears, contingency shortfall, tertiary, recovery,       Trace
• pre or post legal                                            • Desktop tracing tools including bulk facilities
Asset Recovery                                                 • Experienced staff
• Professional licensed agents, experienced in negotiating     • External tracing services
• with customers to obtain full arrears, agreeing payment      Arrears and Debt Counselling
• arrangements or recovering assets                            • Telephone and field based debt counselling
• Full UK repossession of cars, commercial vehicles,           • Full income and expenditure and property summaries
• motorcycles and caravans                                     • Collection of required payment and established future
• Field based agents can negotiate payments or agree           • payments undertaken
• voluntary surrender of asset if paid over a third            • Pre-payout verification available
• Specialist trace and collect asset recovery service          Management Information
• geared to locate and recover long term agent negatives       • Web based client portal providing real time MI
Managed Asset Disposal                                         • Accurate and timely MI to suit the client
• All assets are inspected, evaluated and prepared for sale    • Weekly/monthly reporting and invoicing
• at auction to your standards
• Regular auction attendance to ensure service levels and
• pricing structures are maintained
• Provides a hassle free service to allow your team to
• concentrate their energies elsewhere
Litigation and Enforcement
• All litigation activity undertaken in conjunction with a
• leading North West Consumer and Commercial Litigation
• Practice
• Informed expert recommendations and decisions
• Pre and post judgment strategic negotiation team
• Enforcement through County Court and High Court
• Defended work undertaken where required
• CPC/CCBC links enabling bulk instruction
Red2Black Collections Core Values
                                                                                                                                                                            ®
                                                                                                                                        COLLECTIONS LIMITED

                                                                                                                                                          International House
                                                                                                                                                              Kingsfield Court
                                                                                                                                                        Chester Business Park
                                                                                                                                                                       Chester
                                                                                                                                                                     CH4 9RF



                                                                                                                     Email: sales@red2blackcollections.co.uk
                                                                                                                            www.red2blackcollections.co.uk




                                                                             To act with the highest levels of integrity to protect both your
                                                                             and our brand at all times.

                                                                             To provide a quick, efficient and high quality service.

                                                                             To form long term productive business partnerships.

                                                                             Bespoke service offerings to suit your needs.

                                                                             Full compliance with CSA code of practice, OFT debt collection
                                                                             guidance, Data Protection Legislation and all other regulatory
                                                                             requirements.

                                                                             To ensure that our expertise allows your own resource to
                                                                             concentrate on their own core roles.




      Red2Black Collections Limited. Registered in England number 4821607. Registered Address: International House, Kingsfield Court, Chester Business Park, Chester CH4 9RF
Red2Black Collections Service Commitment
                                                                                                                                                                           ®
                                                                                                                                       COLLECTIONS LIMITED

                                                                                                                                                         International House
                                                                                                                                                             Kingsfield Court
                                                                                                                                                       Chester Business Park
                                                                                                                                                                      Chester
                                                                                                                                                                    CH4 9RF



                                                                                                                    Email: sales@red2blackcollections.co.uk
                                                                                                                           www.red2blackcollections.co.uk




                                                                            Red2Black Collections aims to provide an effective offering at
                                                                            every stage of the debt collection life-cycle. Our origins as a
                                                                            lender mean that we naturally understand your requirements
                                                                            and are able to provide bespoke services to compliment and
                                                                            add value to your own processes, without causing additional
                                                                            headaches.


                                                                            With skilled debt recovery negotiators and expert management,
                                                                            our business model enables you to choose the services which
                                                                            you require, in part or whole to suit your needs.


                                                                            As full members of the Credit Services Association, we
                                                                            understand the importance of brand protection within the
                                                                            industry and always seek to ensure the customer is treated
                                                                            fairly, whilst also maximising recovery rates.




     Red2Black Collections Limited. Registered in England number 4821607. Registered Address: International House, Kingsfield Court, Chester Business Park, Chester CH4 9RF
Outsourced Arrears
                                                                                                                                                                           ®
                                                                                                                                       COLLECTIONS LIMITED

                                                                                                                                                         International House
                                                                                                                                                             Kingsfield Court
                                                                                                                                                       Chester Business Park
                                                                                                                                                                      Chester
                                                                                                                                                                    CH4 9RF



                                                                                                                    Email: sales@red2blackcollections.co.uk
                                                                                                                           www.red2blackcollections.co.uk




                                                                            We offer an individually designed collections and recovery
                                                                            process, able to compliment or directly replace your existing
                                                                            methods.

                                                                            Capable of being entirely white labelled to suit you, our state of
                                                                            the art systems and combination of the latest contact
                                                                            technology and skilled negotiation staff, mean we can offer
                                                                            solutions at every stage of the debt collection life-cycle.

                                                                            By utilising a combination of dialler, SMS and digital voice
                                                                            technology to maximise contact rates and efficiencies, we are
                                                                            able to tailor our arrears solution to suit your client base.

                                                                            Whether your requirement is simply pre arrears, contingency
                                                                            work or a full collections and recovery outsource, our expertise
                                                                            and knowledge will enable us to deliver consistently.




     Red2Black Collections Limited. Registered in England number 4821607. Registered Address: International House, Kingsfield Court, Chester Business Park, Chester CH4 9RF
Asset Recovery
                                                                                                                                                                           ®
                                                                                                                                       COLLECTIONS LIMITED

                                                                                                                                                         International House
                                                                                                                                                             Kingsfield Court
                                                                                                                                                       Chester Business Park
                                                                                                                                                                      Chester
                                                                                                                                                                    CH4 9RF



                                                                                                                    Email: sales@red2blackcollections.co.uk
                                                                                                                           www.red2blackcollections.co.uk




                                                                            Red2Black Collections are experts in this field and can
                                                                            recover a range of assets. We cater for all degrees of difficulty
                                                                            from simple voluntary termination or end of lease collections,
                                                                            through to aged trace and collect cases, where all other
                                                                            recovery attempts have failed.

                                                                            Our extensive team of licensed, professional agents, give full
                                                                            UK coverage and can also perform international recoveries on a
                                                                            case by case basis.

                                                                            Levels of customer interaction can be specified by you including:-
                                                                            1. Full arrears collection
                                                                            2. Short or long term payment arrangements
                                                                            3. Straight forward asset recovery

                                                                            When collecting money, our experienced agents will always
                                                                            seek to collect their own fee, making this a highly cost effective
                                                                            recovery proposition.

                                                                            Where over a third a hire purchase or motor loan debt exists, our
                                                                            agents will aim to negotiate voluntary surrender or assignment
                                                                            of the goods, plus a payment arrangement towards any
                                                                            potential shortfall.

                                                                            All asset recovery services include delivery to a suitable
                                                                            auction or drop-off point.




     Red2Black Collections Limited. Registered in England number 4821607. Registered Address: International House, Kingsfield Court, Chester Business Park, Chester CH4 9RF
Managed Asset Disposal
                                                                                                                                                                           ®
                                                                                                                                       COLLECTIONS LIMITED

                                                                                                                                                         International House
                                                                                                                                                             Kingsfield Court
                                                                                                                                                       Chester Business Park
                                                                                                                                                                      Chester
                                                                                                                                                                    CH4 9RF



                                                                                                                    Email: sales@red2blackcollections.co.uk
                                                                                                                           www.red2blackcollections.co.uk




                                                                            Using our comprehensive asset disposal service will allow your
                                                                            valuable internal resource to concentrate on their core roles
                                                                            without damaging your auction performance.

                                                                            All assets are inspected upon arrival at auction to provide a
                                                                            full condition audit trail, and prompt sale is arranged to meet
                                                                            your own requirements.

                                                                            Assets are prepared to your instruction and are presented at
                                                                            auction with market value reserves set. Expert on-site sale
                                                                            management during auctions, ensures we maximise the
                                                                            achievement of reserves and account for over age stock.

                                                                            Participation in our own branded sales can also be arranged to
                                                                            help maximise performance.




     Red2Black Collections Limited. Registered in England number 4821607. Registered Address: International House, Kingsfield Court, Chester Business Park, Chester CH4 9RF
Field Collections
                                                                                                                                                                            ®
                                                                                                                                        COLLECTIONS LIMITED

                                                                                                                                                          International House
                                                                                                                                                              Kingsfield Court
                                                                                                                                                        Chester Business Park
                                                                                                                                                                       Chester
                                                                                                                                                                     CH4 9RF



                                                                                                                     Email: sales@red2blackcollections.co.uk
                                                                                                                            www.red2blackcollections.co.uk




                                                                             In an environment where debtors are responding in decreasing
                                                                             numbers to traditional contact centre methods, we are able to
                                                                             provide cost effective access to an extensive network of
                                                                             professional, licensed field collectors who operate throughout
                                                                             the UK and Ireland.

                                                                             This represents a great opportunity, not only to re-establish
                                                                             contact with your customers, but also to collect cash and make
                                                                             ongoing payment arrangements on previous non-performing
                                                                             debt.

                                                                             Regular visits can be arranged in cases where it is considered
                                                                             the most appropriate method of maintaining payment.

                                                                             In addition these professional collectors can undertake other
                                                                             work including skip confirmation, income and expenditure
                                                                             report, payout verification checks, pre property repossession,
                                                                             and pre disconnection reports.




      Red2Black Collections Limited. Registered in England number 4821607. Registered Address: International House, Kingsfield Court, Chester Business Park, Chester CH4 9RF
Trace
                                                                                                                                                                              ®
                                                                                                                                          COLLECTIONS LIMITED

                                                                                                                                                            International House
                                                                                                                                                                Kingsfield Court
                                                                                                                                                          Chester Business Park
                                                                                                                                                                         Chester
                                                                                                                                                                       CH4 9RF



                                                                                                                       Email: sales@red2blackcollections.co.uk
                                                                                                                              www.red2blackcollections.co.uk




                                                                               Our tracing service is a combination of technology and people.

                                                                               Our experienced staff utilise the latest desktop technology and
                                                                               analyse information using good old fashioned investigation
                                                                               techniques, to locate and more importantly verify customer
                                                                               address and contact information.

                                                                               Protecting both your and our reputation is paramount and trace
                                                                               confirmation and accuracy is always our priority.

                                                                               In addition to our in house capability, we are able to
                                                                               compliment this using external tracing options, for more in
                                                                               depth work as required.




        Red2Black Collections Limited. Registered in England number 4821607. Registered Address: International House, Kingsfield Court, Chester Business Park, Chester CH4 9RF
Arrears and Debt Counselling
                                                                                                                                                                           ®
                                                                                                                                       COLLECTIONS LIMITED

                                                                                                                                                         International House
                                                                                                                                                             Kingsfield Court
                                                                                                                                                       Chester Business Park
                                                                                                                                                                      Chester
                                                                                                                                                                    CH4 9RF



                                                                                                                    Email: sales@red2blackcollections.co.uk
                                                                                                                           www.red2blackcollections.co.uk




                                                                            We operate a full arrears and debt counselling service through
                                                                            our UK wide field based facility.

                                                                            Whether the debt is utility arrears, rent arrears, finance arrears
                                                                            or any form of written off debt, our negotiators will seek to turn
                                                                            non-payers into positive arrangements.

                                                                            Our aim is to reconnect you to your customer, provide you
                                                                            with updated information on their circumstances, but most
                                                                            importantly to collect the outstanding monies in an amicable
                                                                            manner.

                                                                            Our field activity and goals can be designed to suit your needs
                                                                            and significantly increase contact and recovery rates.




     Red2Black Collections Limited. Registered in England number 4821607. Registered Address: International House, Kingsfield Court, Chester Business Park, Chester CH4 9RF
Litigation and Enforcement
                                                                                                                                                                           ®
                                                                                                                                       COLLECTIONS LIMITED

                                                                                                                                                         International House
                                                                                                                                                             Kingsfield Court
                                                                                                                                                       Chester Business Park
                                                                                                                                                                      Chester
                                                                                                                                                                    CH4 9RF



                                                                                                                    Email: sales@red2blackcollections.co.uk
                                                                                                                           www.red2blackcollections.co.uk




                                                                            We perceive Litigation and Enforcement as simply additional
                                                                            aspects of our traditional debt recovery process. In conjunction
                                                                            with DWF LLP Solicitors, we aim to provide a bespoke and
                                                                            seamless escalation to the customer experience and to offer
                                                                            our combined legal expertise and negotiation skills to avoid
                                                                            unwanted costs and achieve timely, positive payment
                                                                            resolutions.

                                                                            With the assistance of DWF, our services range from a
                                                                            dedicated LBA (Letter Before Action) and pre litigation offering,
                                                                            to the full County Court and High Court judgment and
                                                                            enforcement options.

                                                                            Pre litigation reports and detailed examinations of customer
                                                                            circumstance can be conducted at your instruction, to ensure
                                                                            that activity is effectively targeted where it will produce returns.

                                                                            Pre and post judgment or enforcement telephone campaigns
                                                                            can be designed to provide additional recoveries above a
                                                                            simple legal process. Offered through DWF, court attendance
                                                                            and full case management on defended issues are also part of
                                                                            our service.

                                                                            DWF LLP is a leading, full service law firm with substantial
                                                                            experience of acting in the finance and debt recovery sectors.
                                                                            The DWF Debt Recovery Service, which is offered through
                                                                            Red2Black Collections Ltd, has the support of the DWF Finance
                                                                            Litigation Team, which is recognised nationally as one of the
                                                                            strongest in the field.




     Red2Black Collections Limited. Registered in England number 4821607. Registered Address: International House, Kingsfield Court, Chester Business Park, Chester CH4 9RF
Management Information
                                                                                                                                                                           ®
                                                                                                                                       COLLECTIONS LIMITED

                                                                                                                                                         International House
                                                                                                                                                             Kingsfield Court
                                                                                                                                                       Chester Business Park
                                                                                                                                                                      Chester
                                                                                                                                                                    CH4 9RF



                                                                                                                    Email: sales@red2blackcollections.co.uk
                                                                                                                           www.red2blackcollections.co.uk




                                                                            We all recognise the importance of management information in
                                                                            our recovery processes and there is nothing more frustrating
                                                                            than having to wait for that valuable nugget of information.

                                                                            You can access our state of the art MI through a real time web
                                                                            based client portal, providing accurate and timely MI designed
                                                                            to suit your needs.

                                                                            You can review your accounts in high level summaries or drill
                                                                            down to review specific cases, giving you access when you
                                                                            need it at the touch of a button.

                                                                            Weekly or monthly reporting and invoicing are available as
                                                                            standard.




     Red2Black Collections Limited. Registered in England number 4821607. Registered Address: International House, Kingsfield Court, Chester Business Park, Chester CH4 9RF
                       The Debt Collection Life-Cycle

                                      Field
                                    Recoveries              Pre-Arrears
                        Shortfall
                       Recoveries
                                                                   Early/Late
                                                                 Day Collections
           Asset Disposal
                                                                  Debt Counselling
                   Trace &
               Trace & Collect                                 Pre Litigation

                               Asset                          Litigation &
                              Recovery                       Enforcement




Our aim is to provide a cost effective, robust debt
collection and asset recovery service at every stage of
                                                                                        ®
the debt collection life-cycle, by combining state of the
                                                                      COLLECTIONS LIMITED
art technology, expert management, a highly trained
negotiation team and established industry links.



Over 75 years arrears and recovery management
experience.

Established in 2003*



                                                                                        ®
                                                                      COLLECTIONS LIMITED
                                   Red2Black Collections Ltd
                                      International House
                                        Kingsfield Court
                                    Chester Business Park
                                            Chester
                                            CH4 9RF

                                 Tel: 01244 625600 ext. 15165
                                       Tel: 07974 328213

                           Email: sales@red2blackcollections.co.uk
                              www.red2blackcollections.co.uk




             Red2Black Collections Limited. Registered in England number 4821607.
Registered Address: International House, Kingsfield Court, Chester Business Park, Chester CH4 9RF.
                               *Previously trading as CollectOne Ltd.

				
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