B T E C B ul l et i n News from the Business Transformation Executive Committee
January 2004 - Issue 18
Membership USAID’s IT Security Score Administrator’s 3rd Annual
Frederick W. Schieck, DA/AID
Improves Survey Results: Morale &
USAID’s grade on its computer security
Barbara Turner, Actg AA/PPC
LL John Marshall, AA/M
program jumped significantly according to the Services Continue to Improve
Vice Chairs latest congressional report card. John Streufert,
Results of the third annual Administrator's
Director of IRM and the Agency’s Information
Carol A. Peasley, Counselor survey of the 8,000 agency staffers revealed
~ Security Officer (ISSO) reported to the BTEC continued improvement in morale and satisfaction
Bureau Members: that the agency‘s grade jumped from an F to a C-. in most areas but some concerns remain primarily
1. Gordon West, ANE The agency tied with two other Federal agencies in the area of human resources.
Steve Wisecarver, AFR that received a C-. 13 of the major 24 agencies’ The percentage responding to the survey
Gloria Steele, E&E grades were below a C, and eight flunked. The
Donald Boyd, LAC increased this year from 42 to 50 percent of the
Leonard Rogers, DCHA government’s overall score was a D. workforce. In addition, employees added
Linda Morse, GH USAID’s score improved for implementing IT hundreds of pages of written comments.
James Smith, EGAT security measures such as: desktop splash screen
Jon Breslar, PPC
There were 6000 written comments by Agency
with security tips of the day; monthly remote staff covering a range of topics. 1900 comments
Joel Starr, LPA
Jim Painter, PPC/B scanning of mission IT equipment to check for were about human resources issues. Administrator
Tim Beans, M/OAA security vulnerabilities; weekly anti-virus Natsios has already read over half of these
John Streufert, M/IRM software updates; and automatic remote patching
Rose Marie Depp, M/HR
of systems. There were many concerns noted by
Lisa Fiely, M/ CFO
Roberto Miranda, M/AS “While we are pleased with our improved employees about human resources (HR) issues.
security score, our goal is to achieve a perfect One of the lowest scores given on the survey was
Ex-Officio Members: score, ” said John Streufert.
James Ebbitt, IG
to the question: "USAID fills positions in a timely
Drew Luten, GC Agency system administrators and security and flexible manner." Thirty-four percent agreed,
Jessalyn Pendarvis, EOP specialists have day-to-day responsibility for 30 percent were neutral and 46 percent disagreed
Mike Flannery, SEC ensuring that the computer systems are set up and with the statement.
Marilyn Marton, OSDBU
maintained in a secure manner. Although the Chief Human Capital Officer Rose Marie Depp
Mark Kneidinger, DAA/M
Michael Magan, A/AID Federal Government’s overall grade was better has read the comments and will respond to them in
Susan Wallace, PPC HR’s next newsletter.
Stephen Callahan, M/OMS (Continued on Page 2)
Even with the low marks for hiring policies,
Human Resources services got higher ratings this
INSIDE THIS ISSUE year than last, as did all the bureaus. But the
changes were small compared with the large
increases in the previous, 2002 survey over that of
1 Administrator’s 3rd Annual Survey Results: 2001.
Morale & Services Continue to Improve More users of the Phoenix financial system
were positive than negative about the new system
1 USAID’s IT Security Score Improves for the first time.
Results of the survey are posted on the external
USAID Business agency website under "Careers."
Transformation Plan: 2 USAID Revises Competitive Sourcing Plan A subsequent report analyzing the survey’s
comments is in development. One of the goals of
• Human Capital this report is to map the comments to the Agency’s
• BSM 2 business transformation initiatives to identify gaps
Program Management Office Plans
• Knowledge for Develop. in planned improvements.
• Strategic Budgeting
BTEC Bulletin 18 1
(IT Security Score Improves from Page 1)
Program Management Office
than the F it received in 2002, improvement is still too slow
according to Congress. Rep. Adam Putnam (R-FLA),
chairman of the House Government Reform Subcommittee on The newly established Program Management Office
Technology, Information Policy, Intergovernmental Relations (PMO) is key to the success of the Agency’s Business
and the Census, plans to jump-start improvements in Transformation Plan. Without it, the Agency’s Business
cyber security this year. System Modernization projects are clearly at risk noted
The Subcommittee found that the agencies that Bernie Mazer, PMO Chief, at the December BTEC meeting.
performed well had five factors in common: 1) Complete Mr. Mazer explained that the PMO, which reports to the
inventories of critical IT assets; 2) Thorough listings of critical Deputy CIO for Operations, is staffed with certified project
infrastructure and mission-critical systems; 3) Strong incident managers who provide many services. For example, PMO
identification and reporting procedures; 4) Tight controls over staff provides guidance in preparing business cases for
contractors; and 5) Strong plans for finding and eliminating proposed IT investments, required by OMB. During the
security problems. implementation phase of these investments, PMO staff helps
Agencies’ scores are based on separate fiscal 2003 reports insure that projects meet cost, schedule, scope, and quality
to OMB by agencies and their inspectors general . The 2002 requirements.
Federal Information Security Act (FISMA) requires annual The PMO identifies proven industry and government IT
IT security reviews, reports and remediation. A secure software and system best practices and conveys these to
operational IT system is a goal of the PMA initiative for Agency managers responsible for implementing IT projects.
Expanded E-Government. The PMO provides expert "hands-on" consulting, training
and direct support to USAID programs in the area of IT
USAID Revises Articles across
Did you know… Project Management, including: project planning and work
Sourcing Plan breakdown structure guidance and standards; risk
management; quality assurance; and governance.
TypeBTEC sub-headingnew Agency Competitive Sourcing
The your approved a here Development of the PMO is occurring in three stages:
(CS) plan at its December meeting. Under the new plan, which Build; Disseminate; and Institutionalize. The current
Your the revised requirements for USAID’s program in
outlines By-line “Build” phase consists of developing standards and
…that FY05, there 56,774 vouchers in FY 01?
Your and FM processed would be no competitive sourcing
FY04 Company Name processes; creating tools and templates; and developing
competitions in FY04. Rather the Agency will utilize a communication mechanisms such as a website. The
This document was created (BPI) approach to review
Business Process Improvement using linked text boxes, at “Disseminate” phase includes sharing standards and
which activity approved for potential competition
least oneallow articles to flow continuously across by the processes; building stakeholder support; and training staff as
BTEC lastFor example, this article continues on page certified project managers. The final phase,
two, while theMarshall, who is continues on page
AA/M, John one to the right the Agency’s Competitive “Institutionalize” consists of building standards into
Sourcing Official, explained that OMB agreed to this everyday processes; revising existing project operations; and
three. When you add lines of words to a text box, the ensuring new IT projects meet PMO best practice standards.
alternative approach pending BTEC approval.
The BTEC following text box flows forward. When
words in theendorsed the BPI review of the administrative Current PMO supported projects include: deploying the
management services words from a text as a the words in
you delete lines of (AMS) function box, pilot study Phoenix financial system overseas; deploying a new
selected next textand offices who volunteered can link
in the bureaus box moves backward. You to participate. procurement system that integrates with the Phoenix
When the studyboxes in an article, and you can a report will financial system in collaboration with Department of State
several text is completed in several months, have
include findings as well as recommend alternative scenarios in (DoS); developing a joint Enterprise Architecture with DoS;
multiple articles in a document. efficiencies. The goal
terms of organizational and resourceThe links do not have of Joint Financial Management System collaboration with DoS;
to which is forward direction. PMA CS
BPI, occur in a consistent with suggestions areinitiative, is to
Your comments and the
and coordinating the Agency’s participation on cross-agency
improve the performance of common processes across the e-Gov initiatives such as e-Travel and e-Grants.
welcomed. Please contact your bureau's
BTEC member Text Boxes
Inserting Linkedor the Transitional
Agency for efficiencies and cost savings. PMO offices are being established government wide
The inclusion of the BPI approach Malone- since the OMB requires that certified project managers
Project Manager, Sandra in the Agency's revised
To insert fiscal text boxes in a improve the Agency’s
CS plan for linkedyear 2004 should document, click Text CS
prepare business cases for agency IT investments as well as
score on the Insert menu. Click and will also enable the
Box the PMA scorecard. It drag in your manage major IT projects.
establishment where you want toprogram objectives. box,
document of longer term CS insert the first text The ePMO website is available on the Agency’s
and insert additional text boxes where you want the
text Your comments and suggestions are welcomed.
Please contact your bureau's BTEC member or Did you know…
firstname.lastname@example.org. You may also contact
To select the first text box, move the pointer over the …that USAID’s latest progress scores on the President’s
us online at http://inside.usaid.gov/BTEC/
the Reference type drop-down list, and Page Number Management Agenda (PMA) remain green for the following:
Strategic Management of Human Capital; Improved Financial
from the Insert Reference To. Select the name of the Management; Budget & Performance Integration; and
follow-up heading from the For Which Heading list Expanded E-Government. The Agency’s progress score for
The next BTEC meeting is scheduled for
box and then click Insert. Competitive Sourcing improved from red to yelllllow. The
y e lo w
February 11th. Agency’s status scores remain red… Latest PMA Scorecard
BTEC Bulletin 18 2