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					State of Arizona ADOA Career Center
Resume Tutorial

Resume Tutorial
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Before you create your resume brainstorm why an employer should hire you! If you do not already have a draft resume Complete the Resume Building Sheet If you have a draft available go through the tutorial and review your resume for areas of improvement Write down the 5 reasons why you are the best candidate You need to identify why you are unique and areas where you have gone above and beyond

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The Creation of the Resume
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You can develop your resume by using one of the templates, below:
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Example 1 Example 2

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You will create this document, using tabs, fonts, and spacing. Recommended fonts include: Times New Roman, Arial or Tahoma Your margins can be adjusted: the lowest you can use is .5 – this is located in File, Page Setup

Resume Sections
The resume typically has 6 different headings/sections.
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Section 1: Name and Address Section 2: Summary Section 3: Key Words/Accomplishments

Section 4: Professional Experience
Section 5: Education & Training Section 6: Additional Information

This presentation will guide you through each section and will provide you with information about how to create each section.

Type Your Heading
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The purpose of the heading is to give the employer your contact information
Name, phone number, address, and email address. Your name should be in a larger font – suggested font is 14pt Make sure to have a professional email address.

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EXAMPLE OF HEADING
Sara Social
1234 W Job Vista Rd Phoenix, Arizona 85000 Phone: 602-542-4459 Email:ssocial@yahoo.com

Type Your Heading

Your Summary
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The summary is a broad overview of your skills. It guides the reader and provides an overview of what you bring to the position The summary can help you target specific positions that are of interest to you
Your summary must include technical, organizational, interpersonal skills and knowledge

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Your Summary
You can use this example to fill in your experience
[Professional Label] with extensive [general functional area] background in [3-4 things you want to be hired to do] with [industry/types of organizations] at [organizational level/location] in support of [people you relate to] [Experience includes:]

Summary Examples
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Results oriented professional with a diverse background in Human Resources Extensive knowledge of Federal and State employment laws and a thorough understanding of complex personnel rules and procedures Provide exceptional and timely customer service Demonstrated ability to direct and complete multiple projects while meeting strict deadlines Purchasing Manager with extensive experience in capital improvement projects and capital equipment purchasing in healthcare and government environments. Proven experience in leading negotiations, preparing business presentations, and developing business relationships. Strong knowledge of risk management and compliance issues pertaining to healthcare and government procurement practices. Excellent leadership skills empowering and motivating employees resulting in an organization of high performing dedicated employees. Results oriented, dependable professional experienced in customer service management. Excel in fast paced environments as well as motivating staff to increase productivity. Demonstrated ability to identify customer needs and gain customer trust. Expertise in resolving escalated customer service issues. Works well independently as well as part of a team.

Summary Example
Sara Social
1234 W Job Vista Rd Phoenix, Arizona 85000 Phone: 602-542-4459 Email:ssocial@yahoo.com PROFESSIONAL SUMMARY Energetic Executive Assistant with a comprehensive background in supporting senior level management teams. Significant focus on managing and coordinating administrative needs for multiple executives and teams simultaneously. Record of consistent achievement in creating efficient and productive working environments. Saved time and costs by creating electronic systems and effective documentation. Ability to handle multiple responsibilities, set priorities, communicate ideas to others, and respond positively to demanding situations. Demonstrated ability to interface effectively with diverse groups.

Type Your Summary

Key Words/Accomplishments
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Key words are utilized to describe your skills. Use 6-12 key words that describe your talent or skills. You should have an accomplishment statement to back up your key words in your professional experience section.

Key Words
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Below are a variety of key words that you can use to describe your experience

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Budgeting Administration Relational Databases MS Office Financial Reporting Inventory Control Contract Negotiations Statistical Data Customer Service HRIS People Soft Six Sigma Audio Visual/Media Program Management Process Development Client Relations Events Planning Seminars/Conferences Management Reporting Case Management

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Quarterly Reports Accounts Payable/Receivable Policies and Procedures Process Improvement Purchasing Cost Accounting Community Outreach Communication Skills Strategic Planning Executive Administration Problem Resolution Program Management Process Development Client Relations Events Planning Seminars/Conferences Management Reporting Case Management Interpersonal Skills Writing Skills Research Skills Compliance

Key Words Example
Sara Social
1234 W Job Vista Rd Phoenix, Arizona 85000 Phone: 602-542-4459 Email:ssocial@yahoo.com SUMMARY Energetic Executive Assistant with a comprehensive background in supporting senior level management teams. Significant focus on managing and coordinating administrative needs for multiple executives and teams simultaneously. Record of consistent achievement in creating efficient and productive working environments. Saved time and costs by creating electronic systems and effective documentation. Ability to handle multiple responsibilities, set priorities, communicate ideas to others, and respond positively to demanding situations. Demonstrated ability to interface effectively with diverse groups. KEY QUALIFICATIONS     HRIS People Soft Placeware Administration Events Planning     Six Sigma Process Development MS Office Seminars/Conferences     Audio Visual/Media Client Relations Visio & PageMaker Management Reporting

Type Your Key Words

Professional Experience
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Now you will begin the process of adding your work experience Start with your most current/recent position and work backwards Your focus for your work experience should be the last 10 years For each employer include full name of employer,( do not use acronyms), your title, dates, city, state

Guidelines for Developing Your Professional Experience
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For each job, write 4-5 sentences about your basic job duties and responsibilities With each experience (within last 10 years), develop 2 or 3 statements qualifying and quantifying that experience. These statements are your accomplishments Be sure to demonstrate your skills in this section Typically, you use bullets to highlight this experience, but you will also see this displayed in a paragraph format

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You need to start each statement with Action Words - refer to the ― Action Verbs‖ handout
Put experience in reverse chronological order Do not use personal pronouns

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Spell out all abbreviations, this includes agency information and titles. Not everyone will know what DES/FAA/PSE I means...
If you are currently involved in the experience - use present tense. If the activity is finished – use past tense.

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Writing Accomplishment Statements
In general, consider an activity to be an accomplishment if any of the following occurred:
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Your performance exceeded your past performance Equal results were achieved with less resources Processes were streamlined: Making them easier, simpler, or completed more quickly Something new was achieved An effective accomplishment statement consists of four parts: 1. 2. 3. 4. A potential problem, opportunity, or issue What you actually accomplished What you did about it Demonstrates how your results benefited the organization

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Types of accomplishments: Reduced costs, processing errors (resulting in increased quality, sales, etc.) Planned a program Advocated legal rights at a domestic violence shelter by accompanying victims to their cases Helped to create and implement various programs to teach those between the ages of 13 and 80 to canoe, windsurf and sail Took the initiative to create a program Improved a process Examples of Accomplishment Statements Initiated advanced assembly procedures to increase production 10% by reducing turn around time from 5 to 4 days Planned and scheduled over twenty tours per week, organized and conducted monthly meetings for over 20 tour guides Trained new employees in customer service and telephone procedures Organized campus tours and served on informative panels for prospective students for the past three years

Professional Experience
This section represents the overall scope of your position and daily duties

Notice that by adding ―key contributions the reader will be enticed to read more

Department of Administration– Phoenix, AZ 2000 – Present Fiscal Services Technician Manage all financial transactions, posting debits and credits, producing financial statements, and recording all transactions. Prepare management reports and financial summaries using Microsoft Excel detailing financial status. Generate bank deposits, verify and balance receipts. Create invoices and track overdue accounts. Manage payroll and prepare payroll tax returns. Research and resolve billing and collections disputes. Key Contributions:  Supported a significant increase in productivity levels by streamlining accounting processes.
 Prepared and delivered to management, under extremely quick turnaround timelines, accurate monthly, quarterly, and annual financial statements.

Can’t think of accomplishments?
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Having a scope of your job and key accomplishments is ideal, but can be difficult to write If you are not able to come up with specific accomplishments, you can bullet your experience

10/05- Present Attorney General’s Office Phoenix, AZ Legal Assistant III  Assist 2-3 attorneys in dependency, severance and guardianship hearings and trials  Schedule interview of witnesses, and gather documents including police reports, criminal records, jail records, court transcripts and service provider records  Prepare and filed disclosure statements.  Prepare subpoenas to be issued and served for records and witnesses  Organize exhibits, and prepar trial notebooks and exhibit logs  Draft timely motions, responses, correspondence, memoranda, voir dire questions and jury instructions  Organize file before and after trial and prepared an appeals file for the appeals attorney  Attend legal trainings and Non-Attorney Trainings, West Law trainings and Arizona Department Economic Security training for certification  Develop and maintain good interpersonal relationship with attorneys, supervisors, legal support staff, case managers, service providers, court personnel and law enforcement agencies.

Professional Experience Example
Sara Social
1234 W Job Vista Rd Phoenix, Arizona 85000 Phone: 602-542-4459 Email:ssocial@yahoo.com SUMMARY Energetic Executive Assistant with a comprehensive background in supporting senior level management teams. Significant focus on managing and coordinating administrative needs for multiple executives and teams simultaneously. Record of consistent achievement in creating efficient and productive working environments. Saved time and costs by creating electronic systems and effective documentation. Ability to handle multiple responsibilities, set priorities, communicate ideas to others, and respond positively to demanding situations. Demonstrated ability to interface effectively with diverse groups. KEY QUALIFICATIONS     HRIS People Soft Placeware Administration Events Planning     Six Sigma Process Development MS Office Seminars/Conferences     Audio Visual/Media Client Relations Visio & PageMaker Management Reporting

CITY OF CHANDLER, continued:  Re-designed new hire training manual to a cleaner, more modern approach. Emphasizes the professionalism and organization of the training team.  Reorganized the new hire training program, including location, lodging, shipment of materials resulting in significant savings and ease of planning.  Managed training preparation and logistics for a major software platform conversion during a merger. Accomplished task without disruption to work output. Senior Administrative Assistant, 2003—2005 Maintained and coordinated calendars for two Vice Presidents, set appointments, screened calls. Planned and coordinated conferences, meetings, and events. Arranged all on-site logistics, including transportation, accommodations, cost analysis and audiovisual support.  Saved travel costs on international and domestic travel for the Vice Presidents by using expertise travel knowledge ensuring lowest fares and hotel rates.  Reviewed and discussed resumes of possible candidates with manager to determine qualifications and best fit for open position(s). Acted as point of contact for candidates overseas to ensure candidate information and documentation were in place.  Prepared, tracked and summarized departmental statistics on a daily and monthly basis. Enabled management to provide feedback to supervisors and their teams. STATE OF NEW MEXICO, Albuquerque, NM Senior Administrative Assistant, 1998—2003 Managed calendar and daily schedule for Site Manager, coordinating multiple activities in a fast-paced environment. Scheduled appointments and recorded them on electronic calendar. Liaised with management and clients to coordinate meetings and confirm information for presentations and documents. Created and edited documents and presentations.  Prepared, tracked and summarized departmental budgets on a daily and monthly basis submitted to management, resulting in accurate monitoring and forecasting of expenses.  Developed and implemented training program for newly hired administrative assistants including business software and office procedures. Increased productivity of new hires.  Researched, tracked and documented incoming legal correspondence while utilizing outside resources such as tax offices, attorneys and colleagues. Successfully planned and coordinated conferences, meetings and events individually and as a team while maintaining budget and time constraints.

PROFESSIONAL EXPERIENCE STATE OF ARIZONA, Phoenix, AZ Executive Assistant, Human Resources Department, ADOA, 2006 – Present Support 2 Executive Directors and their teams. Manage calendar and daily schedule. Arrange all travel, including air, transportation and accommodations. Complete expense reports and maintain corporate card currency. Run daily reports. Screen calls as needed. Make and distribute copies of documents needed for meetings.    Developed expense reports that identified areas of opportunity for decreased spending and increased monitoring. Recruited by management to represent site/department throughout system conversions, disaster recovery testing and training of new systems to both on and off site locations. Improved accuracy and productivity by developing an automated process for payroll and attendance records.

CITY OF CHANDLER, Chandler. AZ Administrative Assistant, Training Department Coordinator, 2005—2006 Supported training team of 14 employees and established plans and procedures for major technology conversions during a merger/acquisition. Managed the logistics for the conversion projects, which included printing and shipping manuals and instructor supplies, coordinating participant’s meals, and creating and distributing electronic surveys. Built relationships with internal and external clients.  Embraced responsibilities normally handled by the training manager; initiative enabled the manager to concentrate on classroom delivery.  Wrote detailed manual including procedures and documentation of the training coordinator position.  Eliminated unorganized documents and manuals; created a electronic library of frequently used documents and manuals that ensured critical material was easily accessible at all times.

Type Your Professional Experience

Education and Training
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Typically appears at the end of the resume because your work experience really is the most important in your resume List schools attended for your degrees awarded or in progress Dates are optional. If you add a date to your education, the reader may be able to determine your age Include professional development or relevant training. You may want to review your Arizona Government Transcript for your coursework.

Example
CITY OF CHANDLER, continued:  Re-designed new hire training manual to a cleaner, more modern approach. Emphasizes the professionalism and organization of the training team.  Reorganized the new hire training program, including location, lodging, shipment of materials resulting in significant savings and ease of planning.  Managed training preparation and logistics for a major software platform conversion during a merger. Accomplished task without disruption to work output. Senior Administrative Assistant, 2003—2005 Maintained and coordinated calendars for two Vice Presidents, set appointments, screened calls. Planned and coordinated conferences, meetings, and events. Arranged all on-site logistics, including transportation, accommodations, cost analysis and audiovisual support.  Saved travel costs on international and domestic travel for the Vice Presidents by using expertise travel knowledge ensuring lowest fares and hotel rates.  Reviewed and discussed resumes of possible candidates with manager to determine qualifications and best fit for open position(s). Acted as point of contact for candidates overseas to ensure candidate information and documentation were in place.  Prepared, tracked and summarized departmental statistics on a daily and monthly basis. Enabled management to provide feedback to supervisors and their teams. STATE OF NEW MEXICO, Albuquerque, NM Senior Administrative Assistant, 1998—2003 Managed calendar and daily schedule for Site Manager, coordinating multiple activities in a fastpaced environment. Scheduled appointments and recorded them on electronic calendar. Liaised with management and clients to coordinate meetings and confirm information for presentations and documents. Created and edited documents and presentations.  Prepared, tracked and summarized departmental budgets on a daily and monthly basis submitted to management, resulting in accurate monitoring and forecasting of expenses.  Developed and implemented training program for newly hired administrative assistants including business software and office procedures. Increased productivity of new hires.  Researched, tracked and documented incoming legal correspondence while utilizing outside resources such as tax offices, attorneys and colleagues. Successfully planned and coordinated conferences, meetings and events individually and as a team while maintaining budget and time constraints.

Type your Education and Training

EDUCATION Bachelor of Science (BS), Human Resources Management and Business Administration, Arizona State University, Tempe, AZ

Additional Information
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Include relevant information such as:
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Professional Memberships Military Licenses & certifications Foreign Language Abilities

Awards & Recognition Community involvement and volunteer positions

Sample Resume 1 Very Basic Resume
Jennifer Jolly
123 E. Happy Rd Phoenix, AZ 85000 (602) 123 – 0000 mobile jjjolly@yahoo.com
SUMMARY Experienced HR professional with an extensive background in staffing, process development, and training. Record of consistent achievement in creating efficient and productive working environments, improving and automating processes saving time and costs. Ability to handle multiple responsibilities, set priorities, communicate ideas to others, and respond positively to demanding situations. KEY QUALIFICATIONS ● Staffing & Recruitment ● Training ● Customer Service ● Policy & Procedures ● Project Management ● HRIS

Note: This is an excellent way to list multiple positions with one organization

HUMAN RESOURCES EXPERIENCE Arizona Department of Emergency and Military Affairs (DEMA) 2005-Present Administrative Assistant  Coordinate and distribute monthly newsletter to instructors advising of important training information providing valuable and precise information  Schedule training courses for state HazMat Firefighters, Policeman, Emergency Medical Technicians and many other first responders  Build and collect bi-weekly payroll forms for DEMA employees  Assist in coordinating yearly authorization workshops for current DEMA instructors informing and updating of any changes  Prepare class rosters, agendas, evaluation sheets, file folders and biographical sketches in support of training events    Act as media coordinator for Palo Verde exercises/disasters Act as Public Information Officer administrative assistant during state declared emergencies Participant in largest U.S. Congress mandated terrorist exercise for the State of Arizona (TopOff4), receiving an Outstanding Achievement Team Award

ABC Company 1998-2004 Human Resources Manager  Created Standard Operational Procedures (SOP) and electronic filing system utilizing software such as Adobe Acrobat Professional to convert the office to a paperless system which dramatically increased efficiency  Streamlined office work flow by creating new standard office forms  Managed numerous projects concurrently for an organization of over 17,500 employees  Conducted meetings to explain regulatory, procedural and policy requirements for staff and issued identification cards and badges  Reviewed, determined and processed the following personnel actions utilizing an electronic personnel data awards, time off, years of service, performance appraisals, pay increases, promotions, leave without pay and terminations  Assisted customers and support supervisors with worker's compensation and pay issues  Prepared reports using data from various source documents and preparing reports according to prescribed guidelines  Coordinated diversity initiatives to promote recognition and cultural differences  Utilized office, law, rule and regulations as guidelines to efficiently assist customers  Supervised and instructed office staff  Awarded the Outstanding Team Award Human Resources Assistant 1998-2003  Instructed supervisors and customers on company personnel regulations  Prepared, calculated, logged and managed routing of correspondence for official government business travel for over 500 personnel  Maintained official corporate records and executed administrative policies determined by or in conjunction with other officials  Recognized for outstanding performance and awarded twice for meritorious service  Responsible for maintenance and auditing of over 5,000 employee personnel records EDUCATION & TRAINING Indiana University - B.S. Personnel Management., estimated completion June 2008 Arizona Government University 222 completed hours in leadership Arizona Licensed Public Notary ADDITIONAL SKILLS Software: Windows and MS Office Applications-Office XP/Vista: Word, Excel, Power Point, Access, Outlook and Adobe Acrobat Professional 8 Administrative: Type 60 + wpm, Office Multitasking & Time Management Skilled, Detail Oriented, Current Secret Security Clearance Computer: Internet/Email, Outlook, GroupWise, HRIS, State Training and Registration System (STARS)

Arizona Department of Economic Security 2005-2005 HR Specialist  Reviewed employment applications to evaluate qualifications or eligibility of applicants and selected qualified candidates for interviewing  Advertised job openings on hiring gateway and statewide job board  Calculated and presented interview scoring to hiring managers  Coordinated and presented information on benefits, insurance and employment documents for the new hire orientation.  Assisted with confidential personnel issues within personnel rules and gave appropriate suggestions.  Coordinated job fairs for Child Protective Services resulting in over 150 new hires in a 4 month time span, compared employment and certification verification of new hires  Explained personnel policies, benefits, and procedures to employees and job applicants  Processed, verifed, and maintained documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations, and classifications  Answered questions regarding examinations, eligibility, salaries, benefits and payroll concerns  Collaborated with HR managers and hiring managers to generate offer letters and individual employee benefits packages   Conducted detailed background and reference checks from law enforcement officials, previous employers, and other references to determine applicants' employment acceptability Performed Human Resources Information System (HRIS) functions

Resume Checklist
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Make sure there are no grammatical or spelling errors Absence of personal pronouns Appropriate tense in statements Absence of slang, jargon, and abbreviations

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Short descriptive phrases begin with action words Qualified and quantified descriptions Dated entries listed in reverse chronological order Categories arranged with most relevant information first Consistent format


				
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