Assistant Manager by xco29199

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									2009




__________________________________________________________

                              ASSISTANT PROPERTY MANAGER
                                    POSITION PROFILE



                            PART I: ORGANIZATIONAL INFORMATION

Position Title:                            Assistant Property Manager


Position Title of Immediate Supervisor:    Property Manager

Supervises:                                Resident Managers,
                                           Maintenance Technician,
                                           Grounds and Pool Technician,
                                           Leasing Consultants

Working Hours:                             Full time, must be available
                                           for some evening and weekend hours.


Travel:                                    Local travel to Steven Scott
                                           Management meetings, seminars and neighboring
                                           apartment communities
2009


                              PART II: KEY RESPONSIBILITIES

 A.    Maintain Financial Stability and Maximize Revenue
        Cash receipt rent payments promptly and correctly
        Make bank deposits
        Reconcile account ledgers, send out late letters, file unlawful detainers
        Create, complete and process purchase orders weekly
        Enter time sheets weekly
        Answer phones and schedule apartment tours with prospects
        Update website advertising (rent rates, specials)
        Process applications correctly and promptly to RHR
        Complete resident move-out ledgers promptly and correctly
        Prepare and maintain resident, company and vendor files
        Send out lease renewals monthly, track lease renewals and vacancy notices
        Maintain community book
        Bill and follow up on AUM (water) collections
        Assist property manager with preparation of annual budget
        Assist, complete and submit other reports requested by the property manager
        Assist residents with packages, rent/lease issues, repairs and maintenance issues, community issues
        Create work orders and follow up (complete in Yardi, calls to residents)
        Manage movie rental process
        Keep "turn" board accurate and up-to-date
        Update resident directory/intercom system
        Utility hook up
        Maintain office supply inventory
        Maintain a closing ratio that meets the requirements of SSM
        Send our CRP's annually

 B.    Industry Best Practices
         Act in an ethical and professional manner when attending industry events
         Attend coalition meetings
         Attend industry seminars/classes
         Comply with all fair housing rules
         Knowledgeable in market rents (shop comps, market comp report monthly)


 C.    Supervise On-Site Staff
         Delegate employment duties as assigned by the property manager and maintain open
         communication
         Demonstrates leadership
         Supervise employees in an effective way to benefit the asset and to assist the property manager.

 D.    Maintain Physical Property
        Comply with OSHA (Maintain book)
        Contract knowledge (lawn, trash, snow)
        Maintain curb appeal and signage keeping a fresh look at all times
        Walk the property looking for maintenance repairs needed; common areas clean and safe
        Keep office and work areas clean, tidy and safe
2009


     E.   Maintain Resident Relations and Retention
           Create and maintain a non-discriminating environment
           Handle resident issues efficiently and effectively while maintaining SSM standard of professionalism
           Organize social events as required

     F.   Personal Inventory
            Accepts guidance and constructive criticism on how to improve
            Anticipates needs and does not wait to be told
            Attend annual training
            Effectively communicate verbally and in written form in an individual or group situation
            Flexible to meet the needs of the job
            Planning and organizing
            Punctual
            Quality of work; Attention to detail
            Quantity of work completed in a timely manner
            Team player
            Willingness to assist other properties

 G.       Depending on property staffing the assistant manager will be responsible for the Leasing Agents
          tasks/duties


H.        All other tasks/duties as assigned by the Property Manager
2009



                           PART III: POSITION COMPETENCIES AND SKILLS



          Leadership                                      Communication
Professional Confidence                            Speak and understand English clearly
Innovative                                         Hear with or without the use of a hearing aid
Independence                                       Ask Questions
Solution Seeker                                    Business Writing
Delegating                                         See with or without correction


          Relationships                                   Organization
Partnering                                         Organizing Work
Empower Others                                     Problem Solving
Handle Conflict                                    Professional Expertise
Confidential                                       Quality
Fair Housing Sensitivity                           Initiate Positive Change
                                                   Plan and Coordinate Events




                    PART IV: POSITION QUALIFICATIONS AND EXPERIENCE



Education or Training:
1-2 Years Experience in the industry
Sales or customer service experience

Skills:
Computer skills to operate spread sheet software, word processing software, e-mail and Internet
access/searches with a background in accounting

								
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