Assessing Employee Engagement

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					Workforce Focus

     William R. Burke
Vice President-Human Resources
 Workforce Focus
• Today’s Learning Objectives
   – We will cover:
      • Determining Employee Key Requirements
      • Workforce Performance Management System
      • Assessing Workforce Engagement
      • Assessing Capability and Capacity Needs
      • Recruitment and Selection Processes
  Workforce Enrichment
  5.1a

• [5.1a(1)]
   – How do you determine the key factors that affect
     workforce satisfaction and engagement?
      • Motivation/hygiene factors
      • Employee Key Requirement Survey
      • Deploy requirements
      • Align employee key requirements to Employee
        SAT/ENG Survey
      • Deploy results against requirements
  Workforce Enrichment
  5.1a

• [5.1a(3)]
   – How does your workforce performance management
     system support high-performance work and
     workforce engagement?
      • WPMS Model Overview
      • Alignment/Integration
      • Performance Reviews & Individual Development
        Plans
      • Career Maps
                             AREA PROCESS LEVEL
  SECTION
                               Time Allocation:
PROCESS LEVEL
                           40% Strategic, 60% Tactical




  Purchasing                                             Product Line
   Specialist                                              Manager
  2.0+ Years                                              3.0+ Years


                 APICS            MQA
                                Examiner          A
                Module 5
                             AREA PROCESS LEVEL
  SECTION
                               Time Allocation:
PROCESS LEVEL
                           40% Strategic, 60% Tactical




  Purchasing                                             Product Line
   Specialist                                              Manager
  2.0+ Years                                              3.0+ Years


                 APICS            MQA
                                Examiner          A
                Module 5
                                       Total Company Revenue per FTE

  Better




2005          2006           2007           2008    2009    2010           2011           2012          2013

       Total Company Revenue Per FTE                               Total Company Revenue Per FTE Goal
       Total Company Revenue Per FTE Comparative                   Total Company Revenue Per FTE Benchmark
   Assessment of Workforce
   Engagement 5.1c
• [5.1c(1)]
   – How do you assess workforce engagement?
      • Definition of Engagement
      • Informal Methods
      • Formal Methods
      • Historical Results
   “The extent of workforce commitment, both emotional and
intellectual, to accomplishing the work, mission, and vision of the
                           organization”
      Assessment of Workforce
      Engagement 5.1c
                            MidwayUSA
             Employee Satisfaction & Engagement Survey
                        Executive Summary
                          September 2009

Primary: “The Company is good at planning for the short-term (64th).
Secondary: “I have confidence in the leadership of the Company” (73rd).
Tertiary: “The Company responds to Customer requests for new services” (67th).
Fourth: “The amount of recognition I receive is appropriate” (57th).
                                                      Annual Employee Satisfaction & Engagement Survey Results

                                     95%

                                                  Better



                                     85%
Employee Satisfaction Score as a %




                                     75%




                                     65%




                                     55%




                                     45%
                                           2002            2003      2004         2005   2006      2007   2008      2009        2010       2011         2012



                                                            Annual Survey Score             Goal            Hewitt Benchmark (National Best Practice)
                Annual Employee Satisfaction & Engagement Survey Results
                            Segmented by Baldrige Category
100%




90%




80%




70%




60%




50%




40%
       2002         2003   2004         2005     2006     2007           2008   2009      2010        2011           2012

       Leadership           Strategic Planning          Customer Focus             HEWITT Best Employers Benchmark
                                                                         Total Company Reliability Rate
                          100%


                                           Better

                          99%




                          98%
Reliability Rate as a %




                          97%




                          96%




                          95%




                          94%
                                    2002            2003    2004         2005    2006        2007        2008         2009    2010       2011       2012        2013


                                 Total Company Annual Reliability Rate          Total Company Reliability Rate Goal          SHRM National Benchmark (Best Practice)
  Workforce Capability &
  Capacity 5.2a
• [5.2a(1)]
   – How do you assess your workforce
     capability and capacity needs?
      • Current/Future Needs Assessment
      • Skills Inventory
      • Integration to Financial Planning
        (Current/Future)
  Workforce Capability &
  Capacity 5.2a
• [5.2a(2)]
   – How do you recruit, hire, place, and retain
     new members of your workforce?
      • Job Descriptions
      • Preferred Candidate Profile
      • 5-Stage Hiring Process
      • Career Development Team (CDT)
Questions?


            Thank you!
 Our best wishes to you in your
pursuit of performance excellence!

                     For more information:
              www.midwayusa.com/baldrige
                    qms@midwayusa.com

				
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