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					                                     INSURANCE




         Landlord Insurance

Product Disclosure Statement and Policy document
                                 15 November 2010
OnePath Landlord Insurance
PDS and Policy document
The purpose of this PDS and                   Issuers of this PDS
Policy document                               OnePath Landlord Insurance is
This combined Product Disclosure              co-issued by OnePath General Insurance
Statement (PDS) and Agreement Policy          Pty Limited (OnePath General Insurance)
document has been designed to help you        (ABN 56 072 892 365, AFSL 288160) – phone
understand OnePath Landlord Insurance         132 062, and QBE Insurance (Australia)
so you can get the most out of your Policy.   Limited (QBE) (ABN 78 003 191 035,
                                              AFSL 239545) – phone 133 723. Australia
This PDS contains detailed information        and New Zealand Banking Group Limited
about OnePath Landlord Insurance,             (ANZ) ABN 11 005 357 522 is an authorised
including when you are covered, when          deposit taking institution (Bank) under the
you are not covered, and maximum cover        Banking Act 1959 (Cth). OnePath General
limits. We have also included a glossary      Insurance is owned by ANZ – it is the issuer
on pages 49-51 to describe words with a       of the product but it is not a Bank. This
special meaning. To the extent that the       product is not a deposit or other liability
content of this PDS could be construed        of ANZ or its related group companies and
as general advice, it does not take into      none of them stands behind or guarantees
account your personal needs and financial     the issuer.
circumstances. You should consider the
appropriateness of the advice, having
regard to your objectives, financial
situation and needs.
When you take out OnePath Landlord
Insurance, we agree to provide the cover
described in your current Schedule and in
this PDS, as well as in any Supplementary
PDS we may issue. Together, these
documents make up the terms and
conditions of your Landlord Insurance
Policy with us. We recommend that
you read them carefully and store them
together in a safe place.
Each insurer takes full responsibility for
this combined PDS and Policy document
which has been prepared and is provided
in accordance with Australian laws only.
Contents
Section                                              Page
Why choose OnePath Landlord Insurance?                  1
Choice of cover                                         2
Buildings cover                                         2
Contents cover                                          2
Buildings cover                                         3
What buildings we protect                               3
How much we will pay                                    4
When your buildings are protected                       4
Additional buildings benefits                          13
Contents cover                                         16
What contents we protect and how much will be paid     16
When your contents are protected                       18
Additional contents benefits                           26
Liability cover                                        29
What is liability cover?                               29
When is liability cover provided?                      29
How much is the cover?                                 29
Liability cover if you have insured your buildings     29
Liability cover if you have insured your contents      30
Exclusions                                             31
General exclusions                                     31
Building and contents cover exclusions                 31
Liability cover exclusions                             32
Your premium                                           33
How we calculate your premium                          33
How to pay your premium                                33
Problems with paying your premium                      33
Section                                               Page
Your Policy                                             34
How to renew your Policy                                34
How to change your Policy                               34
How to cancel your Policy                               35
Cooling off period                                      35
Claims                                                  36
How to make a claim                                     36
Excesses                                                36
How we settle a buildings claim                         37
How we settle a contents claim                          39
How we settle a loss of rent claim                      40
How we settle a rent default claim                      41
How we settle a theft by a tenant claim                 41
Customer complaints                                     42
How to resolve a complaint or dispute                   42
Our commitment to you                                   43
The General Insurance Code of Practice                  43
Privacy Statement                                       43
Updating our PDS                                        46
Financial Claims Scheme                                 46
Your responsibilities to us                             47
Your duty of disclosure                                 47
Other conditions when you are insured with us           48
Conditions you must comply with when making a claim     48
Sanctions                                               48
Glossary                                                49
Simple application process
If you are taking out a Policy with us for the first time, simply:
Call 132 062 weekdays from 8am to 8pm (Sydney time)
Visit onepath.com.au
If we agree to insure you, you will be provided with a Schedule setting out the details
of your Policy.



For 24 hours a day claims service
Call 132 062
Why choose OnePath
Landlord Insurance?
Our Landlord Insurance provides peace       In addition, we will automatically cover:
of mind and financial protection for your      – architects and surveyors and
residential investment property, offering        legal fees
a unique range of benefits including:
                                               – demolition and removal of
• rental income protection – we                  debris costs
  will automatically provide cover
  for a number of unfortunate               • cover against natural events
  instances including:                        (including flood)

   – loss of rent due to damage by an       • accidental glass breakage and
     insured event                            impact damage

   – loss of rent due to rent default       • electrical motor burn out and
                                              power surge
   – vandalism or malicious damage
                                            • new for old replacement regardless
   – loss of rent due to death of             of age
     sole tenant
                                            • pay by the month at no extra cost
   – associated legal costs
                                            • 24 hours a day, 7 days a week claims
• Full Building Replacement cover –           assistance service.
  this means instead of asking you to
  estimate your buildings sum insured,      Discover these benefits and more in
  we will automatically calculate the       this PDS.
  replacement value of your buildings
  at today’s prices and we will rebuild
  the buildings no matter what the
  subsequent costs, if it is totally
  destroyed in an insurable event and
  we accept your claim.




                                                                                        1
    Choice of cover
    With our Landlord Insurance you can          Contents cover
    tailor your insurance and select a Policy
                                                 Contents cover provides cover for loss or
    for buildings only, contents only or for
                                                 damage to your contents, resulting from the
    combined buildings and contents. Your
                                                 events listed on pages 16-25. For example,
    choice of buildings and/or contents cover,
                                                 your carpets will be covered for fire damage.
    will be listed on your current Schedule.

    Buildings cover
    Buildings cover provides cover for loss
    or damage to your buildings resulting
    from the events listed on pages 4-12.
    For example, your building will be
    covered for storm damage.




2
Buildings cover
What buildings we protect
We will cover residential buildings, located at the insured property address listed on
your Schedule, their fixtures and fittings and any structural improvements at your
rental property.

 Buildings cover includes                            Buildings cover does not include

 Residential buildings, including any                •   A hotel, motel, nursing home, boarding
 professional offices or surgeries in                    house, display homes, buildings of flats
 those buildings.                                        or units (strata title or company title) or
                                                         buildings subject to community title.
                                                     •   A building or structure in the course of
                                                         construction, substantial alteration or
                                                         repair, or being demolished.
                                                     •   Building materials to be installed.

 Domestic outbuildings, e.g. garden shed.            A caravan, trailer or their accessories.

 Fixed coverings to walls, floors and ceilings.      Carpets, floating floorboards, curtains or
                                                     internal blinds (refer to pages 16-17 for
                                                     contents covered).

 Infrastructure for the supply of services,
 including electricity, gas, water, internet
 and telephone.

 Items built-in, fixed to, or on the buildings,
 e.g. an in-built air conditioner, light fittings.

 Blinds or awnings on the outside of
 the buildings.

 Retaining walls, pathways or driveways.             Pathways or driveways made of earth
                                                     or gravel.

 Trees, plants or shrubs growing outdoors in the     •   Lawn
 ground (refer to page 15 for benefits               •   Plants or trees growing in pots and tubs
 and conditions).
                                                     •   Landscaping

 Anything permanently built, constructed or
 installed on your rental property for domestic
 purposes, including in-ground swimming pools
 and spas.



                                                                                                       3
    How much we will pay
    When you take out buildings cover, based upon the information you give us when taking
    out this Policy, we automatically calculate the replacement value of your buildings at
    today’s price. This is called the sum insured and is listed on your Schedule.
    If your buildings are damaged or are a total loss, the amount we will pay will be the total
    amount required to rebuild your rental property to the condition it was in just before the
    loss or damage occurred, but not better, and this will not be limited to the sum insured.
    If you make a claim, you must pay any excesses that apply.

    When your buildings are protected
    The specific events that your buildings will be covered for are listed in the table below. This
    cover is subject to the exclusions outlined on pages 31-32.

     Event                     We will cover                         We won’t cover

     Accidental                Fixed glass in your buildings,
     glass breakage            including any window tinting or
                               shatter proofing material attached
                               to the glass.

                               Fixed shower bases, basins, sinks,
                               spas, baths and toilets.

     Burglary, break-in or     Any loss or damage as a result of     Loss or damage as a result of a
     theft                     a burglary, break-in or theft or an   burglary, break-in or theft or an
                               attempted burglary, break-in or       attempted burglary, break-in
                               theft. The burglary, break-in or      or theft by:
                               theft or an attempted burglary,       •   you
                               break-in or theft, must be reported
                                                                     •   a tenant
                               to the Police.
                                                                     •   someone else acting on
                                                                         your behalf.




4
Event                  We will cover                             We won’t cover

Burning out (fusion)   Cost to repair or replace an electric     Cost to repair or replace an
of an electric motor   motor that forms part of your             electric motor if it is older than
                       building if it burns out                  15 years.
                       or fuses.

Deliberate or          Loss or damage as a result of a           Loss or damage as a result of a
intentional acts       deliberate or intentional act.            deliberate or intentional act by:
                                                                 •   you
                                                                 •   a tenant or their visitors
                                                                     except where provided by
                                                                     the insured event of ‘Loss
                                                                     or damage by a tenant or
                                                                     their visitors’
                                                                 •   someone else acting on
                                                                     your behalf.

Earthquake             Loss or damage as a result of an          Loss or damage as a
or tsunami             earthquake or tsunami. You must           result of an earthquake or
                       pay an additional excess of $250 for      tsunami if the loss or damage
                       a claim for this event.                   occurs later than 72 hours after
                                                                 the earthquake or tsunami
                                                                 occurring.

Fire or explosion      Loss or damage as a result of a fire or   Loss or damage caused by a
                       an explosion.                             bushfire or grassfire that occurs
                                                                 within 48 hours of the start
                                                                 date of your Policy unless you
                                                                 took out your insurance with
                                                                 us immediately after:
                                                                 •   another insurance policy
                                                                     covering the same
                                                                     buildings expired, without
                                                                     a break in cover
                                                                 •   the risk passed to
                                                                     you as purchaser of
                                                                     your buildings.




                                                                                                      5
    Event           We will cover                               We won’t cover

    Impact damage   Loss or damage as a result of an            Loss or damage that is caused
                    impact caused by:                           by any animal or bird eating,
                    •   an aircraft, spacecraft or satellite,   chewing, clawing or pecking.
                        or anything dropped from them
                    •   a falling television or radio
                        antenna mast or dish
                    •   vehicles or watercraft
                    •   an animal or bird that is not kept
                        at your property
                    •   a falling tree or part of a tree.

                    Cost of removing and disposing of
                    the fallen tree or parts.

    Landslide or    Loss or damage as a result of a             Any other erosion,
    subsidence      landslide or subsidence if the              subsidence, landslide or earth
                    loss or damage occurs within                movement event.
                    72 hours of:
                    •   an earthquake or tsunami
                    •   explosion
                    •   a storm, rainwater, flood
                        or wind
                    •   liquid escaping from:
                        – a fixed pipe
                        – an object attached to a pipe,
                          fixed gutter, fixed tank or a
                          drain, or
                        – a standalone swimming
                          pool or a standalone
                          water tank.




6
Event            We will cover                             We won’t cover

Lightning or     Loss or damage as a result of a
thunderbolt      lightning strike or thunderbolt.

Loss or damage   Loss or damage caused by a tenant         Damage from a tenant or their
by a tenant or   or their visitors, as a                   visitors or their visitors’ pets,
their visitors   result of:                                scratching, denting, chipping,
                 •   accidental breakage of any:           rubbing, scuffing or chafing
                                                           any surface.
                     – fixed glass in your buildings,
                       including any window tinting        Loss or damage to buildings
                       or shatter proofing material        due to:
                       attached to                         •   tenant neglect,
                       the glass                               carelessness, poor
                     – fixed shower bases, basins,             housekeeping or
                       sinks, spas, baths and toilets          unhygienic living habits

                 •   fire or explosion, as described       •   damage occurring during
                     on page 5                                 maintenance or repair
                                                               operations carried out
                 •   impact by a vehicle
                                                               by the tenants or anyone
                 •   water or liquid that                      acting on their behalf
                     escapes from:
                                                           •   damage caused by pets
                     – a fixed pipe or an object               belonging to tenants or
                       attached to a pipe, fixed gutter,       their visitors.
                       fixed tank or a drain
                     – a bath, basin, sauna, spa,
                       shower base or shower wall,
                       sink, toilet or tiled floor that
                       has drainage holes
                     – a washing machine
                       or dishwasher
                     – an aquarium
                     – a waterbed
                     – a swimming pool
                 •   a deliberate or intentional act,
                     vandalism or a malicious act.




                                                                                               7
    Event               We will cover                            We won’t cover

    Power surge         Power surge to domestic equipment        Any power surges caused at
                        directly caused by an identifiable       the site.
                        and verifiable source outside your
                        property including a lightning strike,
                        an object contacting power lines,
                        the resumption of power following
                        a blackout caused by a storm, or
                        unexpected interference with a
                        power company transformer by
                        an animal.

    Rent default and    Rent default for the weekly              Rent default if:
    theft by a tenant   amount your rental property is           •   you have not taken all
                        leased for, up to $5,000 less any            reasonable steps legally
                        excess and bond money that                   available to you under the
                        applies, if your tenant:                     Residential Tenancies Act,
                        •   leaves your rental property              or other relevant State or
                            before the end of the tenancy            Territory Legislation, to
                            period of your rental agreement          remedy non-payment and
                            or periodic tenancy agreement,           evict the tenant
                            without giving you or your           •   the tenant has not
                            agent notice                             breached your rental
                        •   is legally evicted from your             agreement or periodic
                            rental property                          tenancy agreement
                        •   stops paying rent owed to you or     •   the rental agreement
                            your agent.                              could have been legally
                                                                     terminated by you
                                                                 •   the rent is in arrears at the
                                                                     commencement date of
                                                                     this insurance
                                                                 •   you have made a claim
                                                                     under the contents section
                                                                     of this Policy for the
                                                                     same event
                                                                 •   your rental property is re-
                                                                     tenanted
                                                                 •   the term of your rental
                                                                     agreement ends.




8
Event               We will cover                              We won’t cover

Rent default and    Cover will only commence when all          If your tenant leaves the
theft by a tenant   rent arrears have been paid, and the       building with, or without
(continued)         tenant has paid a minimum of four          notice, and you have failed
                    consecutive weeks of the agreed            to respond to a ‘Notice to
                    rent in accordance with the                Remedy Breach’ issued by the
                    rental agreement.                          tenant to you.

                    Up to two weeks rent after a tenant
                    vacates the building without notice
                    when a rental agreement defaults to
                    a ‘periodic tenancy agreement’.

                    Up to two weeks rent after the             When the term of your rental
                    tenant vacates the building when           agreement ends.
                    you or your agent issues a ‘Notice to
                    Leave’ to a tenant.

                    Theft by a tenant or their visitors only   Theft by a tenant if your
                    of any part of your buildings, up to       property does not have a valid
                    the buildings sum insured, as listed       tenancy agreement in force at
                    on your Schedule, after deducting          the time of the theft.
                    any excess that applies, if you have
                    insured your buildings.




                                                                                                9
     Event               We will cover                           We won’t cover

     Rent default and    If we have agreed to pay a rent
     theft by a tenant   default or theft by a tenant claim,
     (continued)         we will also cover the legal costs up
                         to $5,000 you incur to:
                         •   legally evict a tenant
                         •   recover amounts owed to you by
                             a tenant, unless the legal costs
                             are solely to recover excesses
                             that apply to a claim under this
                             Policy
                         •   recover amounts for items stolen
                             from your rental property by a
                             tenant or their visitors.
                         We will only pay your legal costs if
                         we agree to pay them before they
                         are incurred.

     Riots or civil      Loss or damage as a result of riots,
     commotion           civil commotion, or industrial or
                         political disturbances.




10
Event               We will cover                          We won’t cover

Storm, rainwater,   Loss or damage as a result of:         Water entering your buildings:
flood or wind       •   storm (including a                 •   through an opening made
                        named cyclone)                         for any building, renovation
                    •   rainwater                              or repair work

                    •   flood, or                          •   because of a structural
                                                               defect, faulty design or
                    •   wind.
                                                               faulty workmanship.
                                                           Action by the sea.
                                                           High tide.
                                                           Storm surge except where it
                                                           happens at the same time
                                                           as flood.

                                                           Swimming pool covers,
                                                           including solar covers and
                                                           plastic liners.

                                                           Loss or damage caused by a
                                                           flood or named cyclone that
                                                           occurs within 48 hours of the
                                                           start date of your policy unless
                                                           you took out your insurance
                                                           with us immediately after:
                                                           •   another insurance Policy
                                                               covering the same
                                                               buildings expired, without
                                                               a break in cover
                                                           •   the risk passed to you as
                                                               purchaser of your buildings.

                    Free-standing gates and fences,        Free-standing gates and fences
                    but only if they have been installed   that are made of
                    and constructed according to the       timber and are more than
                    manufacturer’s specifications.         15 years old.

                                                           Trees, plants and shrubs
                                                           except for the cost of removal
                                                           of storm (including a named
                                                           cyclone), rainwater, flood or
                                                           wind damaged trees, plants
                                                           and shrubs.




                                                                                              11
     Event            We will cover                           We won’t cover

     Vandalism or a   Loss or damage as a result of           Loss or damage as a result
     malicious act    vandalism or a malicious act.           of vandalism or a malicious
                                                              act by:
                                                              •   you
                                                              •   a tenant or their visitors
                                                                  except where provided by
                                                                  the insured event of ‘Loss
                                                                  or damage by a tenant or
                                                                  their visitors’
                                                              •   someone else acting on
                                                                  your behalf.

     Water or         Loss or damage caused by water or       Your buildings for loss or
     liquid damage    liquid escaping from:                   damage caused by water or
                      •   a fixed pipe or an object           liquid entering your buildings:
                          attached to a pipe, fixed gutter,   •   through an opening made
                          fixed tank or a drain                   for any building, renovation
                      •   a bath, basin, sauna, spa, shower       or repair work
                          base or shower wall, sink, toilet   •   because of a structural
                          or tiled floor that has drainage        defect, faulty design or
                          holes                                   faulty workmanship.
                      •   a washing machine or
                          dishwasher
                      •   an aquarium
                      •   a waterbed
                      •   a swimming pool
                      •   a stand alone water tank.

                      Cost of finding where the water or      Cost of repairing the item
                      liquid escaped from, including the      from which the water or
                      cost of repairing any damage that       liquid escaped.
                      occurs while looking for the cause.




12
Additional buildings benefits
Our Landlord Insurance includes a range of additional buildings benefits which are
automatically included in your Policy when you obtain buildings cover. The amount we will
pay is in addition to the sum insured.
If you make a claim under your buildings cover for additional buildings benefits, you can
not claim the same loss or damage under additional contents benefits if you also hold
contents cover.
This cover is subject to the exclusions set out on pages 31-32.
If you make a claim for an additional benefit, you will not need to pay an excess.
The amounts we will pay and the limits that apply are listed in the table below and are
inclusive of GST.

 Additional benefits      We will cover                            We won’t cover

 Architects, surveyors    Reasonable costs of employing an
 and legal fees           architect or surveyor, and also paying
                          any legal fees that arise from the
                          rebuilding, if your buildings suffer
                          total loss or damage as a result of an
                          event we have agreed
                          to cover, and need to be rebuilt
                          as a result.

 Demolition and           Reasonable costs to demolish and
 removal of               remove any debris resulting from
 debris costs             loss or damage to your buildings
                          from an event that we have agreed
                          to cover.

 Loss of rent             Any loss of rent equal to the weekly
                          amount as stated on your Rental
                          Agreement or Periodic Tenancy
                          Agreement for up to 12 months
                          and a maximum of $52,000 if
                          your buildings or sections of your
                          buildings suffer loss or damage and
                          are uninhabitable as a result.
                          If we pay for loss of rent under your
                          buildings cover we will not pay for
                          the same event under your
                          contents cover.




                                                                                            13
     Additional benefits   We will cover                           We won’t cover

     Loss of rent          When:                                   If your rental property
     (continued)                                                   is habitable and you can
                           •   loss or damage to your buildings
                               occurs as a result of an event as   safely gain access to your
                               listed in this Policy               rental property.

                           •   access to your rental
                               property is prevented due to
                               loss or damage to other
                               property located near your
                               rental property.

                           Any loss of rent for up to two weeks    If the sole tenant has given
                           and a maximum of                        you or your agent notice in
                           $2,000 if:                              accordance with the rental
                           •   the death of a sole tenant occurs   agreement or periodic tenancy
                               before the end of the tenancy       agreement prior to their death.
                               period of your rental agreement     If your rental property is
                               or during a periodic tenancy        re-tenanted within the two
                               agreement. Cover will start from    week period.
                               the death of the
                               sole tenant
                           •   your rental agreement or
                               periodic tenancy agreement
                               is legally terminated by a
                               Residential Tenancies Tribunal or
                               another relevant authority.
                           Cover will start from when
                           the Termination order issued
                           by the Residential Tenancies
                           Tribunal or other relevant
                           authority takes effect.

     Mortgagee discharge   Reasonable legal costs associated
     costs                 with the discharge of any mortgage
                           you have left owing if you make
                           a claim for the total loss of your
                           buildings as a result of an event
                           we have agreed to cover and the
                           mortgage is discharged.




14
Additional benefits      We will cover                           We won’t cover

Replacing keys and       Reasonable costs of replacing keys
repairs to, and/or       and repairs to, and/or recoding
recoding of, locks and   of locks and barrels if a key to an
barrels                  external door or window lock of
                         your buildings is stolen or lost as a
                         result of an event we have agreed to
                         cover. Any theft must be reported to
                         the Police.

Trees, plants and        Cost to replace any trees, plants or    Loss or damage to lawn.
shrubs replacement       shrubs that are damaged or lost as
                         a result of:
                         •   burglary, break-in or theft
                         •   fire or explosion
                         •   vandalism or a malicious act
                         •   impact damage.
                         We will pay up to $1,500.




                                                                                           15
     Contents cover
     What contents we protect and how much will be paid
     We will cover the following household goods that:
     •    are not fixed or fitted to buildings, and
     •    you own or are legally responsible for.
     When you take out contents cover, you must nominate the replacement value of your contents at
     today’s prices. This is called the sum insured and is listed on your Schedule. Each content item, pair,
     set, collection or system of items is covered up to the sum insured.

         Contents include                                    Contents does not include

         Items thinly covered with gold or silver that are   • Jewellery and watches
         not jewellery or watches.                           • Unset precious/semi-precious stones
                                                               (whether or not thinly covered with gold
                                                               or silver).

         Carpets, floating floorboards, curtains or
         internal blinds.

         Fixtures and fittings that you have installed if    Fixtures and fittings that you have installed,
         you are the owner of a strata title unit.           if you are the owner of a strata title unit,
                                                             if the body corporate or similar body has
                                                             insured them.

         Internal ceiling, floors, walls, doors and          Internal ceiling, floors, walls, doors and
         windows if you are the owner of a strata title      windows if you the owner of a strata title unit, if
         unit, if the body corporate or similar body has     the body corporate or similar body
         not insured them.                                   has insured them.

         Household goods.                                    Clothing and personal effects.

         Furniture and furnishings that are not built-in.    Fixtures, fittings, furniture and furnishings or
                                                             other personal items owned by the tenant.

         Portable domestic appliances that are not
         built-in.

         Swimming pools, saunas and spas that are not
         built-in and their accessories.




16
Contents include                            Contents does not include

                                            Battery-powered items including:
                                            •   audio visual equipment
                                            •   camera equipment, including accessories
                                                and unprocessed film
                                            •   electronic diaries
                                            •   GPS (Global Positioning System device)
                                            •   mobile, satellite or smart phones
                                            •   portable computers
                                            •   portable media players.

Plants and trees growing outdoors in pots   Plants and trees growing outdoors in
or tubs.                                    the ground.

Lawn mowers including ride-on mowers.       Pedal cycles, motorcycles, mini-bikes, caravans,
                                            trailers, aircraft, watercraft, motor vehicles and
                                            their accessories.

                                            Sporting equipment.

                                            Consumables owned by the tenant.

                                            Money and negotiable documents.

                                            Collections of stamps, money, medals or
                                            other collectibles.

                                            Animals, including birds and fish.




                                                                                                 17
     When your contents are protected
     The specific events that your contents will be covered for are listed in the table below. This cover is
     subject to the exclusions set out on pages 31-32.

      Cover                        We will cover                             We won’t cover

      Accidental glass             Loss or damage to:                        Any mirrors, glassware,
      breakage                                                               crystal, crockery that have
                                   •   mirrors
                                                                             been damaged while being
                                   •   glassware
                                                                             used, cleaned or carried
                                   •   crystal                               by hand.
                                   •   glass in furniture.

                                   Accidental breakage of fixed shower,      Accidental breakage of fixed
                                   bases, basins, sinks, spas, baths and     shower, bases, basins, sinks,
                                   toilets.                                  spas, baths and toilets, if you
                                                                             are the owner of a strata title
                                                                             unit that the body corporate or
                                                                             similar body has insured.

                                   An item when it is chipped                Glass that is part of the
                                   or fractured through its                  television, computer screen
                                   entire thickness.                         or monitor.

      Burglary, break-in           Any loss or damage as a result of         Loss or damage as a result of a
      or theft                     a burglary, break-in or theft or an       burglary, break-in or theft or
                                   attempted burglary, break-in or           an attempted burglary, break-
                                   theft. The burglary, break-in or          in or theft:
                                   theft or an attempted burglary,           •   by you
                                   break-in or theft, must be reported
                                                                             •   by a tenant
                                   to the Police.
                                                                             •   by someone else acting on
                                                                                 your behalf.

      Burning out (fusion)         Cost to repair or replace your            Cost to repair or replace your
      of an electric motor         electric motor if it burns out            electric motor if it is older than
                                   or fuses.                                 15 years old.




18
Cover               We will cover                             We won’t cover

Deliberate or       Loss or damage as a result of a           Loss or damage as a result of a
intentional acts    deliberate or intentional act.            deliberate or intentional act by:
                                                              •   you
                                                              •   a tenant or their visitors
                                                                  except where provided by
                                                                  the insured event of ‘Loss
                                                                  or damage by a tenant or
                                                                  their visitors’
                                                              •   someone else acting on
                                                                  your behalf.

Earthquake or       Loss or damage as a result of an          Loss or damage as a
tsunami             earthquake or tsunami. You must           result of an earthquake or
                    pay an additional excess of $250 for      tsunami if the loss or damage
                    a claim for this event.                   occurs later than 72 hours after
                                                              the earthquake or tsunami
                                                              occurring.

Fire or explosion   Loss or damage as a result of a fire or   Loss or damage caused by a
                    an explosion.                             bushfire or grassfire that occurs
                                                              within 48 hours of the start
                                                              date of your Policy unless you
                                                              took out your insurance with
                                                              us immediately after:
                                                              •   another insurance policy
                                                                  covering the same contents
                                                                  expired, without a break
                                                                  in cover
                                                              •   the risk passed to
                                                                  you as purchaser of
                                                                  your buildings.




                                                                                                  19
     Cover           We will cover                               We won’t cover

     Impact damage   Loss or damage as a result of an            Loss or damage that is caused
                     impact caused by:                           by any animal or bird eating,
                     •   an aircraft, spacecraft or satellite,   chewing, clawing or pecking.
                         or anything dropped from them
                     •   a falling television or radio
                         antenna mast or dish
                     •   vehicles or watercraft
                     •   an animal or bird that is not kept
                         at your property
                     •   a falling tree or part of a tree.

                     Cost of removing and disposing of
                     the fallen tree or parts.

     Landslide or    Loss or damage as a result of a             Any other erosion,
     subsidence      landslide or subsidence if the              subsidence, landslide or earth
                     loss or damage occurs within                movement event.
                     72 hours of:
                     •   an earthquake or tsunami
                     •   explosion
                     •   storm, rainwater, flood or wind
                     •   liquid escaping from:
                         – a fixed pipe
                         – an object attached to a pipe,
                           fixed gutter, fixed tank or a
                           drain, or
                         – a standalone swimming pool
                           or a standalone
                           water tank.

     Lightning or    Loss or damage as a result of a
     thunderbolt     lightning strike or thunderbolt.




20
Cover            We will cover                             We won’t cover

Loss or damage   Loss or damage caused by a tenant         Damage from a tenant or their
by a tenant or   or their visitors, as a result of:        visitors or their visitors’ pets,
their visitors                                             scratching, denting, chipping,
                 •   accidental breakage of any:
                                                           rubbing, scuffing or chafing
                     – fixed glass in your buildings,
                                                           any surface.
                       including any window tinting
                       or shatter proofing material        Loss or damage to contents
                       attached to the glass               due to:

                     – fixed shower bases, basins,         •   tenant neglect,
                       sinks, spas, baths and toilets          carelessness, poor
                                                               housekeeping or
                 •   fire or explosion, as described
                                                               unhygienic living habits
                     on page 5
                                                           •   damage occurring during
                 •   impact by a vehicle
                                                               maintenance or repair
                 •   water or liquid that                      operations carried out
                     escapes from:                             by the tenants or anyone
                     – a fixed pipe or an object               acting on their behalf
                       attached to a pipe, fixed gutter,   •   damage caused by pets
                       fixed tank or a drain                   belonging to tenants or
                     – a bath, basin, sauna, spa,              their visitors.
                       shower base or shower wall,
                       sink, toilet or tiled floor that
                       has drainage holes
                     – a washing machine
                       or dishwasher
                     – an aquarium
                     – a waterbed
                     – a swimming pool
                 •   a deliberate or intentional act,
                     vandalism or a malicious act.

Power surge      Power surge to domestic                   Any power surges caused at
                 equipment directly caused by an           the site.
                 identifiable and verifiable source
                 outside your property including a
                 lightning strike, an object contacting
                 power lines, the resumption of power
                 following a blackout caused by a
                 storm, or unexpected interference
                 with a power company transformer
                 by an animal.




                                                                                               21
     Cover               We will cover                           We won’t cover

     Rent default and    Rent default for the weekly amount      Rent default if:
     theft by a tenant   your rental property is leased for up   •   you have not taken all
                         to $5,000, less any excess and bond         reasonable steps legally
                         money that applies, if your tenant:         available to you under the
                         •   leaves your rental property             Residential Tenancies Act,
                             before the end of the tenancy           or other relevant State or
                             period of your rental agreement         Territory Legislation, to
                             or periodic tenancy agreement,          remedy non-payment and
                             without giving you or your              evict the tenant
                             agent notice                        •   the tenant has not
                         •   is legally evicted from your            breached your rental
                             rental property                         agreement or periodic
                         •   stops paying rent owed to you           tenancy agreement
                             or your agent.                      •   the rental agreement
                                                                     could have been legally
                                                                     terminated by you
                                                                 •   the rent is in arrears at the
                                                                     commencement date of
                                                                     this insurance
                                                                 •   you have made a claim
                                                                     under the building section
                                                                     of this Policy for the
                                                                     same event
                                                                 •   your rental property is
                                                                     re-tenanted
                                                                 •   the term of your rental
                                                                     agreement ends.

                         Cover will only commence when all       If your tenant leaves the
                         rent arrears have been paid, and the    building with, or without,
                         tenant has paid a minimum of four       notice and you have failed to
                         consecutive weeks of the agreed         remedy a ‘Notice to Remedy
                         rent in accordance with the             Breach’ issued by the tenant
                         rental agreement.                       to you.




22
Cover               We will cover                            We won’t cover

Rent default and    Up to two weeks rent after a tenant
theft by a tenant   vacates the building without notice
(continued)         when a rental agreement defaults to
                    a ‘periodic tenancy agreement’.

                    Up to two weeks rent after the           When the term of your rental
                    tenant vacates the building when         agreement ends.
                    you or your agent issues a ‘Notice to
                    Leave’ to a tenant.

                    Theft by a tenant or their visitors      Theft by a tenant if your
                    only of your contents, up to the         property does not have a valid
                    contents sum insured as listed on        tenancy agreement in force at
                    your Schedule after deducting any        the time of the theft.
                    excess that applies, if you have
                    insured your contents.

                    If we have agreed to pay a rent
                    default or theft by a tenant claim,
                    we will also cover the legal costs as
                    a result of rent default or theft by a
                    tenant, up to $5,000 you incur to:
                    •   legally evict a tenant
                    •   recover amounts owed to you
                        by a tenant, unless the legal
                        costs are solely to recover
                        excesses that apply to a claim
                        under this Policy
                    •   recover amounts for items stolen
                        from your rental property by a
                        tenant or their visitors.
                    We will only pay your legal costs if
                    we agree to pay them before they
                    are incurred.

Riots or civil      Loss or damage as a result of riots,
commotion           civil commotion, or industrial or
                    political disturbances.




                                                                                              23
     Cover               We will cover                    We won’t cover

     Storm, rainwater,   Loss or damage as a result of:   Water entering your buildings:
     flood or wind
                         •   storm (including a           •   through an opening made
                             named cyclone)                   for any building, renovation
                         •   rainwater                        or repair work

                         •   flood, or                    •   because of a structural
                                                              defect, faulty design or
                         •   wind.
                                                              faulty workmanship.
                                                          Action by the sea.
                                                          High tide.
                                                          Storm surge except where it
                                                          happens at the same time
                                                          as flood.

                                                          Swimming pool covers,
                                                          including solar covers and
                                                          plastic liners.

                                                          Loss or damage caused by a
                                                          flood or named cyclone that
                                                          occurs within 48 hours of the
                                                          start date of your Policy unless
                                                          you took out your insurance
                                                          with us immediately after:
                                                          •   another insurance policy
                                                              covering the same contents
                                                              expired, without a break
                                                              in cover
                                                          •   the risk passed to
                                                              you as purchaser of
                                                              your buildings.




24
Cover            We will cover                           We won’t cover

Vandalism or a   Loss or damage as a result of           Loss or damage as a result of
malicious act    vandalism or a malicious act.           vandalism or a malicious act by:
                                                         •   you
                                                         •   a tenant or their visitors
                                                             except where provided by
                                                             the insured event of ‘Loss
                                                             or damage by a tenant or
                                                             their visitors’
                                                         •   someone else acting on
                                                             your behalf.

Water or         Loss or damage caused by water or       Your contents for loss or
liquid damage    liquid escaping from:                   damage caused by water or
                 •   a fixed pipe or an object           liquid entering your buildings:
                     attached to a pipe, fixed gutter,   – through an opening made
                     fixed tank or a drain                 for any building, renovation
                 •   a bath, basin, sauna, spa, shower     or repair work
                     base or shower wall, sink, toilet   – because of a structural
                     or tiled floor that has drainage      defect, faulty design or faulty
                     holes                                 workmanship.
                 •   a washing machine
                     or dishwasher
                 •   an aquarium
                 •   a waterbed
                 •   a swimming pool
                 •   a standalone water tank.

                 Cost of finding where the water or      Cost of repairing the item
                 liquid escaped from, including the      from which the water or
                 cost of repairing any damage that       liquid escaped.
                 occurs while looking for
                 the cause.




                                                                                             25
     Additional contents benefits
     Our Landlord Insurance includes a range of additional contents benefits which are automatically
     included in your Policy when you obtain contents cover. The amount we will pay is in addition to the
     sum insured.
     If you make a claim under your contents cover for additional contents benefits, you cannot claim the
     same loss or damage under additional buildings benefits if you also hold buildings cover.
     This cover is subject to the exclusions set out on pages 31-32.
     If you make a claim for an additional contents benefit, you will not need to pay an excess.
     The amounts we will pay and the limits that apply are listed in the table below and are inclusive of GST.

      Additional benefits         We will cover                            We won’t cover

      Increase in                 If we agree to pay you for a loss
      sum insured                 of your contents for the total
                                  sum insured, we will increase
                                  your contents sum insured by the
                                  amount the Consumer Price Index
                                  (CPI) (all groups) has increased since
                                  the start of your current Period of
                                  Insurance, up to the date of loss.

      Loss of rent                Any loss of rent equal to the weekly
                                  amount as stated on your Rental
                                  Agreement or Periodic Tenancy
                                  Agreement for up to 12 months
                                  and a maximum of $52,000 if
                                  your buildings or sections of your
                                  buildings suffer loss or damage and
                                  are uninhabitable as a result.




26
Additional benefits   We will cover                           We won’t cover

Loss of rent          When:                                   If your rental property
(continued)                                                   is habitable and you can
                      •   loss or damage to your contents
                          occurs as a result of an event as   safely gain access to your
                          listed in this PDS                  rental property.

                      •   access to your rental property is
                          prevented due to loss or damage
                          to other property located near
                          your rental property.

                      Any loss of rent for up to two weeks    If the sole tenant has given
                      and a maximum of $2,000 if:             you or your agent notice in
                      •   the death of a sole tenant occurs   accordance with the rental
                          before the end of the tenancy       agreement or periodic tenancy
                          period of your rental agreement     agreement prior to their death.
                          or during a periodic tenancy        If your rental property is
                          agreement. Cover will start from    re-tenanted within the two
                          the death of the                    week period.
                          sole tenant
                      •   your rental agreement or
                          periodic tenancy agreement
                          is legally terminated by a
                          Residential Tenancies Tribunal or
                          another relevant authority.
                      Cover will start from when
                      the Termination order issued
                      by the Residential Tenancies
                      Tribunal or other relevant authority
                      takes effect.




                                                                                                27
     Additional benefits   We will cover                           We won’t cover

     Removal of            Reasonable costs to remove any
     debris costs          debris resulting from loss or damage
                           to your contents from an event that
                           we have agreed to cover.
                           We will pay up to 10% of the
                           contents sum insured.

     Replacing keys and    Reasonable costs of replacing keys
     repairs to, and/or    and repairs to, and/or recoding
     recoding, of locks    of locks and barrels if a key to an
     and barrels           external door or window lock of
                           your buildings is stolen or lost as a
                           result of an event we have agreed to
                           cover. Any theft must be reported to
                           the Police.




28
Liability cover
What is liability cover?
Liability cover insures you for claims made against you if you are legally liable for:
• the death or injury of another person, or
• the loss or damage of another person’s property
occurring during the period of insurance.

When is liability cover provided?
Liability cover is automatically included as part of your buildings or contents cover.
The cover provided varies if you have building cover, contents cover or both. Your Schedule
shows which covers you have.

How much is the cover?
We will pay up to $20 million for any one incident or series of incidents arising from the
same cause. This amount is inclusive of any legal and associated costs relating to the claim
made against you.
The cover provided is shown in the tables below, and any cover we provide is subject
to exclusions outlined on pages 31-32.

Liability cover if you have insured your buildings
 We will cover                                       We won’t cover

 We will cover you for the amount you are            Any incident which does not occur at your
 liable to pay for a liability claim as owner of     rental property.
 the building arising from an incident at your
 rental property.

 If your buildings are a total loss, we will cover   This liability cover will cease on the earliest of
 you for the amount you are liable to pay for a      the following:
 liability claim arising from an incident at your    •   the date that re-construction commences at
 rental property for up to six months from the           the rental property
 date your buildings were destroyed.
                                                     •   if you sell your rental property, the date
                                                         when risk passes to the purchaser, or
                                                     •   the date you take out a new buildings
                                                         insurance Policy for your rental property.




                                                                                                          29
     Liability cover if you have insured your contents
      We will cover                                       We won’t cover

      We will cover you for the amount you are liable     If you have only insured your contents we will
      to pay as owner of your contents, or occupier of    not cover you for any amount you have to pay
      your part of the building if you have insure your   as owner of your buildings.
      contents and you own part of the building that
      has been subdivided.

      The amount you have to pay because of any
      defect in your contents if you have insured
      your contents.

      The amount you have to pay for damage
      to property while it is in the car park if you
      provide a car park for your tenant or their
      visitors to use.




30
Exclusions
Any cover we provide is subject to the        Buildings and contents
following exclusions:
                                              cover exclusions
• general exclusions (these apply to
                                              We will not cover any loss or damage as
  buildings, contents and liability covers)
                                              a result of, or caused by:
• buildings and contents cover exclusions
                                              • settling, shrinkage or any movement
• liability cover exclusions                    of earth
                                              • settling, shrinkage or expansion in
General exclusions                              buildings, foundations, walls
We will not cover any loss or damage, or        or pavements
liability as a result of, or arising from:    • erosion, rust, corrosion, gradual
• any event that does not occur within          deterioration, depreciation, wear or tear
  your period of insurance                    • vermin, birds or insects
• war or warlike activity, however war        • roots from trees, plants, shrubs or grass
  does not need to be declared
                                              • any process of cleaning involving the
• hostilities, rebellion, insurrection          use of chemicals other than domestic
  or revolution                                 household chemicals
• contamination or pollution by chemical      • a defect in an item, structural defects,
  and/or biological, radioactive and/or         or faulty or poor workmanship
  nuclear agents, which results from an         or design
  act of terrorism
                                              • breakage of mirrors, glassware, crystal,
• lawful damage, destruction or                 crockery or china while they are being
  confiscation of your property                 used, cleaned or carried by hand
• anything nuclear or radioactive             • mechanical or electrical breakdown
• mildew, mould, atmospheric or                 other than an electric motor burning
  climatic conditions                           out, unless the breakdown results in
• damage to a heating element, however,         damage to your buildings or contents.
  we will pay for any loss or damage as a
  result of damage to a heating element
• storm surge except where it happens at
  the same time as flood
• erosion
• action by the sea unless the loss or
  damage is the result of a tsunami.


                                                                                            31
     Liability cover exclusions                     • any business, profession, trade or
                                                      occupation carried out by you, unless
     We will not pay for:
                                                      the liability is as a result of, or arising
     • personal injury to:                            from, you managing the buildings and
        – you                                         their surrounds

        – anyone who normally lives with            • any agreement or contract you enter
          you, or                                     into, however, if you would have
                                                      been liable without the agreement or
        – any person you employ where that
                                                      contract, we will pay for that liability
          injury arises from their employment
          with you                                  • the use, removal of, or exposure to
                                                      any asbestos product or products
     • loss or damage to property that
                                                      containing asbestos
       you or anyone else that normally lives
       with you:                                    • the use of a motor vehicle, motorcycle,
                                                      mini-bike, caravan, trailer, aircraft or
        – owns or is legally responsible for, or
                                                      watercraft, however we will cover
        – controls                                    liability that arises from ride-on mowers
     • loss or damage to property that              • the erection or demolition of buildings
       belongs to any person you employ
                                                    • vibration or interference with the
       where that loss or damage arises from
                                                      support of the land, buildings or
       their employment with you
                                                      other property
     • penalties, fines or awards of aggravated,
                                                    • the discharge, release or escape of
       exemplary or punitive damages made
                                                      any pollutants
       against you.
                                                    • the removal, neutralising or cleaning up
     We will not pay for any liability caused
                                                      of pollutants
     directly or indirectly by:
                                                    • any act of libel or slander
     • any alterations, repairs, renovations or
       additions to your property that cost         • deliberate or intentional acts by you,
       more than $75,000 (inclusive of GST)           or anyone acting for you, to cause loss,
                                                      damage or injury.
     • any alterations, servicing, repairing
       or any additions to lifts, escalators or
       hoists, including anything that is part of
       a lift, escalator or hoist
     • any disease that is transmitted by you,
       or any member of your family who
       normally lives with you



32
Your premium
How we calculate                             Problems with paying
your premium                                 your premium
Your premium, including any taxes and        If you cannot pay your premium on time,
charges, will be shown on your Schedule.     please contact OnePath Customer Services
We will base your premium on:                immediately on 132 062, weekdays from
• the type and frequency of claims that      8am to 8pm (Sydney time).
  you have made                              We may cancel your Policy in accordance
• your insurance history                     with our legal rights if:

• your sum(s) insured                        • you do not pay your annual premium
                                               by the due date
• the excess
                                             • you pay your premium by
• the type, location, construction and age     instalments and you are more than
  of your buildings or contents.               one month behind.
Premiums are also subject to                 If you pay by instalments, we may refuse to
Commonwealth and State taxes and/            pay a claim if at least one instalment of the
or charges, including GST and stamp duty,    premium is overdue for one month
which will be listed on your Schedule.       or more.

How to pay your premium
We offer a range of convenient payments
options. You can pay your premium:
• annually in one lump sum by credit card
  or direct debit, or
• in monthly instalments by credit card or
  direct debit, at no extra cost.




                                                                                             33
     Your Policy
     How to renew your Policy                        How to change your Policy
     Before your current Policy expires, we          It’s important that all the details in your
     will send you an invitation to renew your       Policy are current and correct.
     Policy or we will advise you that we will not   If you do not advise us of any changes in
     renew your Policy. An invitation to renew       the details of the information you have
     will include an updated Schedule and the        given us, your insurance may be affected.
     new premium.
                                                     You should advise us if:
     You will need to review the invitation
     to renew and comply with your duty              • any changes have been made to:
     of disclosure as outlined on page 47.              – the address or location where your
     If you have any questions or if you need             buildings or contents are insured
     to change your cover, you must contact
                                                        – the occupancy of your property or
     OnePath Customer Services on 132 062,
                                                          the people who are insured under
     weekdays from 8am to 8pm (Sydney time).
                                                          this Policy
     If you have previously paid your premium
                                                        – your buildings such as additions or
     by instalments, we will continue to deduct
                                                          renovations
     payments from your nominated account
     when your Policy is renewed. If you paid           – the use of your buildings
     your last premium in one lump sum, we              – the value of your contents to
     must receive your payment by the due                 be insured
     date, otherwise your buildings or contents
                                                     • there are any other changes in your
     will not be insured.
                                                       circumstances during the period
                                                       of insurance.
                                                     If you tell us about any of these things,
                                                     we may charge an additional premium,
                                                     change the cover of your Policy, or cancel
                                                     your Policy as allowed by law.




34
Step 1 – Contact us to change your           How to cancel your Policy
Policy or update your details                If you want to cancel your Policy,
Call OnePath Customer Services on            call OnePath Customer Services on
132 062, weekdays from 8am to 8pm            132 062, weekdays from 8am to 8pm
(Sydney time).                               (Sydney time). We may need your
                                             cancellation request in writing. If you cancel
Step 2 – Check the changes                   your Policy before it ends and provided
After we update your details, you will be    no claim has been made, we will refund an
sent a Policy Endorsement Schedule. You      amount for the unused premium.
will need to review the Policy Endorsement
Schedule. If you have any questions or if    Cooling-off period
you need to make any changes, you must       You have the right to cancel your Policy
contact OnePath Customer Services on         during the 21 day cooling-off period after
132 062, weekdays from 8am to 8pm            its commencement, provided no claim
(Sydney time).                               has been made within this period. If you
                                             cancel your Policy within this period, we
Step 3 – Pay your premium if it              will return to you any premiums you have
has increased                                paid us.
We will tell you if your premium has
increased. If you pay your premium
by instalments, we will adjust your
instalments and commence deducting
the new amount from your nominated
account. If you pay your premium in one
lump sum, we must receive your additional
payment within one month.




                                                                                              35
     Claims
     How to make a claim                           To help us assess your claim when you call,
                                                   we will ask you a range of questions and
     To help us make the claims process as easy
                                                   you may need to provide:
     as possible for you, follow these simple
     steps for buildings or contents claims:       • proof of ownership
                                                   • an inspection of your buildings or
     Make sure you have all the relevant             contents
     information to support your claim
                                                   • quotes from a repairer.
     We will need:
                                                   At the time of making a claim under the
     • any letters, notices or court documents     Policy, you must provide us with certain
       about the event within 72 hours of          GST information relevant to both your
       receiving them                              policy and your claim. If you do not provide
     • the event report number for any claims      us with this information we may deduct up
       in relation to theft, attempted theft,      to 1/11th of the amount otherwise payable
       vandalism or a malicious act. The Police    in settlement of your claim.
       will provide you with this number when
       you report the event to them                If you need emergency repairs
     • contact details, that you are able to       If you need to make emergency repairs,
       obtain, of any other people involved in     we will arrange assistance through our
       the event, including their name, current    preferred repairers and suppliers.
       residential address and who they are
       insured with.                               Excesses
                                                   An ‘excess‘ is your contribution towards the
     Call us on 132 062 (24 hours a day,           cost of a claim. We will tell you if you need
     7 days a week) to make a claim                to pay an excess when you make a claim.
     Our Claims Assistance Service is open         The type of excess that applies to your
     24 hours a day, 7 days a week so we can       Policy and the amount of that excess will
     give you immediate advice and assistance      be listed on your Schedule. You may need
     with your claim. You will need to make        to pay more than one type of excess when
     your claim as soon as possible, as any        you make a claim. When a claim is made for
     delays may reduce the amount that we          what we identify as one or more separate
     can pay, or prevent us from paying a claim.   events, you will need to pay any excesses
                                                   that apply for each separate event we
                                                   have identified.
                                                   You will need to pay only one excess for
                                                   each claim you make for damage or loss
                                                   arising from an insured event.


36
If you are claiming for any loss or damage    How we settle a buildings claim
that occurs as a result of an earthquake or
tsunami, you will need to pay an additional   We will decide how we will
excess of $250.                               settle your claim
You will also need to pay an additional       If your buildings suffer damage, we
excess of $250 for any loss or damage that    will decide whether your buildings are
occurs as a result of:                        repairable or a total loss.
• deliberate or intentional acts, or          If your buildings are a total loss and
  vandalism or malicious acts by your         we accept your claim, full buildings
  tenants or their visitors                   replacement cover will apply unless
• rent default by your tenants                we determine the buildings to be in a
                                              dilapidated condition at the time of a
• the theft of any part of your buildings     claim. In this case we may settle your
  or contents by your tenants or              claim for a reduced amount in
  their visitors.                             accordance with our legal rights.
We will tell you if you need to pay any       If we accept your claim, we will decide
excess to us or to a third party, such as a   whether to:
builder, supplier or a repairer.
                                              • repair
Bond money we may deduct when                 • rebuild
you make a claim                              • pay you the cost to repair or rebuild
We will reduce the amount we will pay           that part of your buildings that suffered
for loss or damage to your building or          damage (cash settlement).
contents, rent default or legal expenses
                                              Where we settle a buildings claim, we are
by any bond money that you are entitled
                                              entitled to retain the salvage.
to use.
                                              Where claims are made for less than the
                                              sum insured, you will be fully insured again
                                              for your buildings for the amount shown
                                              on your Schedule.
                                              If we settle your buildings claim on a
                                              total loss basis, then your Policy comes to
                                              an end, subject to any continuing liability
                                              cover and no refund of your premium
                                              is due.




                                                                                             37
     What happens if we decide to repair           What happens if we decide to
     your buildings                                rebuild your buildings in the
     If we decide to repair your building(s),      event of a total loss
     we will:                                      If we decide to rebuild your building(s) in
     • only repair the part or parts of your       the event of a total loss, we will:
       building(s) that actually sustained         • rebuild your building(s) to a condition
       damage, including damaged portions            as close as possible to when new, but
       of fixed coverings to walls, floors and       not better
       ceilings, in the rooms, halls or passages
                                                   • ensure your building(s) comply with
       where the damage occurred, to a
                                                     government and local authority bylaws
       condition as close as possible to when
       new, but not better                         • allow you to choose your own repairer
                                                     or tradesperson, or we can help you to
     • try to match any material used to
                                                     find one. We may decide not to accept
       repair your building(s) with the original
                                                     your chosen repairer if the quote and
       materials or nearest equivalent
                                                     credentials are not acceptable
       available to the original materials
                                                   • deal directly with the repairer or
     • ensure the repairs to your building(s)
                                                     tradesperson concerning payment.
       comply with government and local
       authority bylaws                            You may choose to have the building
                                                   replaced at another site, but we will
     • allow you to choose your own repairer
                                                   not pay more than the Full Building
       or tradesperson, or we can help you to
                                                   Replacement cost would have been at the
       find one. We may decide not to accept
                                                   original site.
       your chosen repairer if the quote and
       credentials are not acceptable              Note: If rebuilding does not start within
                                                   six months of the acceptance of your
     • deal directly with the repairer or
                                                   claim, we may not pay any increase in costs
       tradesperson concerning payment.
                                                   caused by your delay.
     Note: If repairs do not start within six
     months of the acceptance of your claim,
     we may not pay any increase in costs
     caused by your delay.




38
What happens if we decide to pay                How we settle a contents claim
you the cost to repair or rebuild
your buildings                                  We will decide how we will settle
If we decide to pay you the cost to repair or   your claim
rebuild your building(s) we will:               If your contents suffer loss or damage, we
                                                will decide whether to:
• pay you the cost of repairing your
  building(s) to a condition as close as        • repair an item
  possible to when new, but not better          • replace an item
• pay you the full building replacement         • pay you the cost to repair or replace
  cost of rebuilding your building(s) to a        the item.
  condition as close as possible to when
                                                Where we settle a contents claim, we are
  new, but not better, in the event of a
                                                entitled to retain the salvage.
  total loss
                                                Where claims are made for less than the
• deduct any
                                                sum insured, you will be fully insured again
   – excess                                     for your contents for the amounts shown
   – unpaid premium                             on your Schedule.
   – input tax credit you would have been       Where a claim is for a total loss and we
     entitled to under A New Tax System         pay you the sum insured, then your Policy
     (Goods and Services Tax) Act 1999 if       comes to an end and no refund of your
     you had paid to repair or rebuild          premium is due.
     your buildings.
                                                What happens if we decide to repair
                                                your contents
                                                We will repair the damaged item to the
                                                condition it was when new. However, if the
                                                item we are repairing is part of a pair, set,
                                                collection or system of items, we will only
                                                repair the part of the pair, set, collection or
                                                system of items that was damaged.




                                                                                                  39
     What happens if we decide to replace              We will pay this amount after
     your contents                                     deducting any:
     We will replace the item with the nearest         • excess
     equivalent new item.                              • unpaid premium
     If the item we are replacing is part of a pair,   • input tax credit you would have
     set, collection or system of items, we will         been entitled to under A New Tax
     only replace the damaged or lost item itself.       System (Goods and Services Tax) Act
     We will only replace wall, floor and ceiling        1999 if you had paid to repair or replace
     coverings, including carpets, floating              your contents.
     floorboards, internal blinds and curtains,
     in the room, hall or passage where the loss       How we settle a loss of
     or damage occurred. We will not replace
                                                       rent claim
     those items in the adjoining rooms, or in
     your entire property.                             What happens if we decide to pay
                                                       your loss of rent claim
     What happens if we decide to pay
                                                       We will pay you loss of rent equal to the
     you the cost to repair or replace
                                                       weekly amount as stated on your rental
     your contents                                     agreement or periodic tenancy agreement
     We will pay you the fair and reasonable           for up to 12 months. The most we will pay
     cost we would have incurred to repair or          is $52,000.
     replace the damaged or lost item. If the
     item is part of a pair, set, collection or        What happens if we decide to pay
     system of items, we will only cover the           your death of a sole tenant claim
     value of the damaged or lost item itself
                                                       We will pay you up to two weeks rent. The
     and pay up to the value of that item as
                                                       most we will pay is $2,000.
     a proportion of the combined pair, set,
     collection or system of items (even though
     the pair, set, collection or system of items
     may consequently be less valuable).




40
How we settle a rent                           How we settle a theft by a
default claim                                  tenant claim
What happens if we decide to pay               What happens if we decide to pay
your rent default claim                        your theft by a tenant claim
We will pay you the rent default up to         Please refer to:
$5,000. We will calculate the rent default     • ‘How we settle a buildings claim’ on
based on the:                                    page 37-39
• weekly amount your rental property is        • ‘How we settle a contents claim’ on
  leased for under your rental agreement         page 39-40.
  or periodic tenancy agreement
• number of weeks in rent default.

If you are entitled to use bond money
We will pay you the cost of the rent default
and any legal expenses. We will reduce this
amount by the amount of any bond money
remaining after deducting any allowable
re-letting expenses and any other costs
or expenses you are legally entitled to.
However, if a tribunal orders the refund
of the bond money to the tenant on the
grounds of hardship, an excess equal to
four weeks rent will apply to your claim.




                                                                                        41
     Customer complaints
     How to resolve a complaint                         Seek an external review
     or dispute                                         If you are dissatisfied with our decision or
                                                        the way we handled your complaint, you
     Call us                                            can seek an external review of the decision.
     If you have a complaint, the first thing you       The dispute resolution area will provide
     should do is speak to OnePath Customer             you with information about the options
     Services on 132 062, weekdays from 8am             available to you, such as referring you to
     to 8pm (Sydney time). If OnePath Customer          the external dispute resolution scheme
     Services or the claims officer are unable to       administered by the Financial Ombudsman
     resolve the matter for you, you can speak          Service, which can be contacted at:
     to a manager. If you are not satisfied with        Address GPO Box 3
     the decision, you can seek a review.               Melbourne Victoria 3001
     If your complaint relates specifically to a        Phone 1300 780 808
     claim, you should speak with the claims            Email info@fos.org.au
     officer managing your claim or call our            Website www.fos.org.au
     24 hours Claims Service on 132 062.                For further information about the
                                                        complaint or dispute resolution
     Seek a review                                      procedures, please contact us on 132 062,
     If the matter is not resolved after speaking       weekdays from 8am to 8pm (Sydney time).
     with a manager, your complaint will be
     referred to an internal dispute resolution
     team who will conduct a review of your
     dispute. We will advise you of the results of
     your review within 15 working days of your
     request. If you are still not satisfied with the
     decision, you can seek an external review.




42
Our commitment to you
The General Insurance Code                     We collect your personal information
                                               to provide you with the products and
of Practice                                    services you request. Without your
We support the General Insurance Code of       personal information, we may not be able
Practice. The Code aims to:                    to process your application or provide you
• promote more informed relations              with the products or services you require.
  between insurers and their customers         In order to manage and administer
• improve consumer confidence in the           the products and services requested
  general insurance industry                   by you, we may need to disclose your
                                               personal information to certain third
• provide better mechanisms for the
                                               parties, including:
  resolution of complaints and disputes
  between insurers and their customers         • other members within the ANZ Group,
                                                 to the extent necessary to service our
• commit insurers and the professionals
                                                 relationship with you and carry on
  they rely upon to higher standards of
                                                 business as a group
  customer service.
                                               • organisations performing
You can get a copy of the Code from the
                                                 administration or compliance functions
Insurance Council of Australia website,
                                                 in relation to the products and services
www.insurancecouncil.com.au
                                               • organisations maintaining our
Cooling off period                               information technology systems
There is a cooling off period which lets you   • authorised financial institutions
cancel your Policy within 21 days after its    • organisations providing services such as
commencement, with a full refund of your         mailing, printing or data verification
premium, provided no claims are made
during this time.                              • a person who acts on your behalf (such
                                                 as your financial adviser or your agent)
Privacy Statement                              • the policy owner (where you are a life
                                                 insured who is not the policy owner).
OnePath General Insurance                      For life risk products we collect health
In this section ‘we’, ‘us’ and ‘our’ refers    information with your consent. Your health
to QBE, OnePath General Insurance and          information will only be disclosed to service
other members of the ANZ Group. We are         providers, reinsurers or organisations
committed to ensuring the confidentiality,     providing medical or other services for the
security and privacy of your personal          purpose of underwriting, assessing the
information. ‘You’ and ‘your’ refers to        application or assessing any claim.
policy owners and life insureds.
                                               We may also disclose your personal
                                               information in circumstances where we are
                                               required to do so by law.
                                                                                               43
     We may send you information about our          We, or our authorised agent, may disclose
     financial products and services from time      your personal information to:
     to time. You may elect not to receive such     • a mail house, records management
     information at any time by contacting            company or technology service
     OnePath Customer Services on 132 062.            provider (for printing and/or delivery
     You may access the personal information          of mail, including secure storage and
     OnePath holds about you, subject to              management of our records);
     permitted exceptions and subject to            • a financier whose name appears
     OnePath still holding that information,          on your policy (for the purpose of
     by contacting OnePath at:                        confirming the currency of your policy
     Privacy Officer – OnePath                        or when you have a claim and the
     GPO Box 75                                       insured property is a total loss,
     Sydney NSW 2001                                  to confirm if the financier has a
     Phone 02 9234 8111                               current interest);
     Fax 02 9234 8095                               • an organisation that provides you with
     Email privacy@onepath.com.au                     banking facilities (for the purpose of
     If any of your personal information is           arranging direct debit or other payment
     incorrect or has changed, please let OnePath     transaction or confirming payments
     know by contacting Customer Services.            made by you to us);
     More information can be found in OnePath’s     • any person authorised by you;
     Privacy Policy which can be obtained from      • a financial services provider or our
     its website at onepath.com.au                    agent who is arranging your insurance
                                                      (for the purpose of confirming your
     QBE                                              personal and insurance details);
     The Privacy Act 1988 regulates the way         • another person named as a co-insured
     private sector organisations, such as            on your policy (for the purpose of
     QBE, collect, use, protect and disclose          confirming if full disclosure has been
     personal information. We are committed           made to us);
     to safeguarding your privacy and
     the confidentiality of your personal           • another insurer (to obtain confirmation
     information. We will only collect personal       of your no claim bonus or to assess
     information from or about you for the            insurance risks or to assist with an
     purpose of assessing your application            investigation) or to another insurer or
     for insurance and administering your             reinsurer that may be located overseas
     insurance policy, including any claims           (for the purpose of seeking recovery
     made by you. Without this personal               from them);
     information we may not be able to issue
     insurance cover, administer your insurance
     or process your claim.




44
• a dispute resolution organisation such      Personal information may also be
  as the Financial Ombudsman Service          obtained about you from the above
  (for the purpose of resolving disputes      people or organisations.
  between QBE and you or between QBE          In addition we will:
  and a third party);
                                              • give you an opportunity to obtain
• a related company that may provide            access to your personal information and
  computer hosting and support services         when necessary, correct any errors to
  that may be located overseas;                 this information. Generally we will do
• a company to conduct surveys on our           this without restriction or charge
  behalf for the purpose of improved          • provide our dispute resolution
  customer services; and                        procedures to you in respect of any
• an insurance reference bureau (to             complaint you may have regarding your
  record any claims you may make                personal information.
  upon us).                                   For further information about our Privacy
In addition to the above, in the event of     Policy or to access or correct your personal
a claim we or our authorised agent may        information, please contact:
disclose your personal information:           The Compliance Manager
• to a repairer or supplier (for the          QBE Insurance (Australia) Limited
  purpose of repairing or replacing your      GPO Box 82
  insured items)                              Sydney NSW 2001
• to an assessor or investigator (for the     Email compliance.manager@qbe.com
  purpose of assessing your claim)
• to a lawyer or a recovery agent (for the
  purpose of defending an action by a
  third party against you or for recovering
  our costs including your excess or
  seeking a legal opinion regarding the
  acceptance of a claim)
• to an insurance reference bureau (for
  the purpose of recording any claims you
  make on your policy)
• to a witness to a claim (for the purpose
  of obtaining a witness statement)
• to another party in a claim (for the
  purpose of obtaining a statement from
  them or seeking recovery from them or
  to defend an action by a third party).




                                                                                             45
     Updating our PDS                              Financial Claims Scheme
     The information in this PDS may change        This policy is a protected policy under
     from time to time. Updated information        the Financial Claims Scheme (FCS), which
     will be available free of charge from         protects certain insureds and claimants in
     onepath.com.au/important-information or       the event of an insurer becoming insolvent.
     by contacting OnePath Customer Services       In the unlikely event of QBE or OnePath
     on 132 062. We will issue a supplementary     General Insurance becoming insolvent you
     or replacement PDS if there is a materially   may be entitled to access the FCS, provided
     adverse change to or omission from            you meet the eligibility criteria.
     information in this PDS.                      More information may be obtained from
                                                   APRA – www.apra.gov.au or 1300 13 10 60.




46
Your responsibilities to us
Your duty of disclosure                        Renewal, variation, reinstatement
Before you enter into an insurance contract    or extension
with an insurer, the Insurance Contracts       When you renew, vary, reinstate or extend
Act 1984 requires you to disclose to the       the policy, you have a duty, under the
insurer information to enable them to          Insurance Contracts Act 1984, to disclose
decide whether and on what terms your          to us every matter that you know, or
proposal for insurance is acceptable and to    could reasonably be expected to know, is
calculate how much premium is required         relevant to our decision whether to insure
for your insurance.                            you and, if so, on what terms.
                                               Your duty however does not require
New business                                   disclosure about any matter:
What you must tell us
                                               • that diminishes the risk to be
You will be asked certain questions              undertaken by us
when you first apply for a Policy. When
answering these questions, you must be         • that is of common knowledge
honest and you have a duty under law to        • that we know or, in the ordinary course
tell us anything:                                of our business, ought to know, and
• known to you, and                            • as to which compliance with your duty
• which a reasonable person in the               is waived by us.
  circumstances would include in answer        Non-disclosure
  to the questions.                            If you fail to comply with your duty of
We will use the answers in deciding            disclosure, we may be entitled to reduce
whether to insure you and anyone else          our liability under the contract in respect
to be insured under the Policy, and on         of a claim or may cancel the contract.
what terms.                                    If your non-disclosure is fraudulent, we
Who needs to tell us                           may also have the option of avoiding the
It is important that you understand you        contract from its beginning.
are answering our questions in this way for
yourself and anyone else whom you want
to be covered by the policy.
If you do not tell us
If you do not answer our questions in this
way, we may reduce or refuse to pay a
claim, or cancel the policy. If you answer
our questions fraudulently, we may refuse
to pay a claim and treat the policy as never
having worked.
                                                                                             47
     Other conditions when you are                   • you must not admit liability or
                                                       responsibility for a claim
     insured with us
                                                     • you must take reasonable precautions
     In addition to your duty of disclosure, there
                                                       to prevent and mitigate any further loss,
     are other conditions that you must meet
                                                       damage or liability arising
     when you are insured with us.
                                                     • you must contact the Police
     You must:
                                                       immediately if your buildings or
     • be honest in any statement you make in          contents suffer loss or damage as a
       connection with your Policy                     result of theft or burglary, or attempted
     • pay your premium, including paying              theft or burglary, vandalism, or a
       instalments regularly and on time               malicious act
     • take reasonable precautions to avoid a        • unless you are preventing further
       claim being made                                damage, keep all damaged buildings
                                                       or contents so we can inspect them if
     • obey all laws and make sure anyone
                                                       required and do not repair or replace
       acting on your behalf obeys all laws
                                                       any damaged buildings or contents
     • comply with the conditions of                   without our consent.
       this Policy
     • not make a fraudulent claim under this        Sanctions
       Policy or any other Policy.                   You agree we may delay, block or refuse to
                                                     process any transaction without incurring
     Conditions you must comply                      any liability if we suspect that:
     with when making a claim                        • the transaction may breach any law in
     Where allowed by law, we have a right             Australia or any other country
     to recover from any person, the amount          • the transaction may directly or
     of any monies payable to you under the            indirectly involve the proceeds of,
     Policy and we have sole discretion in the         or be applied for the purposes of
     way we handle these matters. We will only         unlawful conduct.
     pay a claim where you have complied with
     the following conditions:
     • you have to be honest and you must
       give us any information or assistance
       we require to investigate and process
       your claim including allowing us access
       to your property to inspect it
       where necessary




48
Glossary
Words with a special meaning:                  Flood: The covering of normally dry land
Action by the sea: Rise in the level of the    by water escaping, overflowing or released
sea, sea waves, high or king tides, tidal      from the normal confines of any naturally
waves or any other movement of the sea         occurring, manufactured or modified
other than tsunami.                            inland watercourse including rivers, creeks,
                                               channels, canals, lakes, lagoons, ponds,
Allowable re-letting expenses:                 dams, reservoirs, wetlands or marshes.
Re-letting expenses as specified in the
current Rental Agreement for                   Full Building Replacement: This is the
your property.                                 total amount payable to rebuild your
                                               buildings at the insured site to the same
Bond money: Money paid by the tenant           size and standard as your current buildings
and held as security against damage to the     in the event that a total loss occurs as a
property, outstanding rent or other costs.     result of an insured event.
Your Policy operates on the basis that your
tenant has paid bond money that equals at      Period of insurance: The length of
least four weeks’ rent.                        time between the start date and end
                                               date of your Policy, as listed on your
Buildings: Buildings that you own or are       current Schedule.
legally responsible for as defined under
‘What buildings we protect’ on page 3.         Periodic Tenancy Agreement: Applies
                                               when a tenant continues to occupy the
Contents: Contents that you own or are         rental property, after a fixed-term Rental
legally responsible for as defined ‘What       Agreement has expired, and the Rental
contents we protect and how much will be       Agreement does not provide for its
paid’ on page 16.                              continuation, and either a:
Deliberate or intentional act:                 • notice to leave
A conscious or reckless act done without
the owner’s permission.                        • notice of intention to leave, or

Event/Incident: A single occurrence            • abandonment termination notice
or a series of occurrences, including an       has not been given by the tenant to you, or
accident or series of accidents, arising out   your agent, or by you, or your agent to the
of one event.                                  tenant. The tenant is then treated as being
Excess: The amount you pay when you            under a Periodic Tenancy Agreement on
make a claim on your Policy. The amount        the same terms which applied immediately
and type of excess(es) that may apply          before the Rental Agreement ended.
to your Policy is shown on your current        This does not include any term about the
Schedule and on pages 36-37 in this PDS.       Agreement’s term.

Fixtures and fittings: Any household           Pet: A domestic animal.
items or household equipment that are
permanently attached to your buildings.
                                                                                              49
     Policy: The contract between you and us        Rental property: Where your buildings
     which provides you with insurance cover        or contents are located. This includes any
     in exchange for a premium. Your Policy is      land or other area that touches your rental
     made up of two documents:                      property and for which any statutory
     • this combined Product Disclosure             authority has made you responsible, but it
       Statement (PDS) and Policy document          does not include the nature strip outside
       and any Supplementary PDS                    your rental property. Your rental property
                                                    is located at the situation shown on your
     • your current Schedule.                       current Schedule.
     Policy Endorsement Schedule:                   Schedule: Your current Schedule is
     A document that includes any                   a document outlining the details of
     information from the existing Schedule         your insurance cover. Your Schedule
     that has not changed or varied, and            may be called a Policy, Renewal or
     confirms any alteration to the coverage,       Endorsement Schedule.
     terms and conditions of your Policy
     and premium change. This replaces              Special conditions: Exclusions,
     the existing Schedule.                         restrictions or extensions to cover that are
                                                    imposed on specific matters or people.
     Premium: The total amount you pay for
     your insurance that includes applicable        Sporting equipment: Equipment
     government taxes, such as GST, and any         designed to be used in a leisure activity
     duties or charges payable by you. It is        that involves some element of physical
     shown on your current Schedule. You can        activity or competition, excluding
     pay your premium annually in one lump          pedal cycles.
     sum or by instalments.                         Storm surge: An increase in the water
     Rent: The amount of money paid, or             level caused by storm and tide.
     payable, by the tenant to rent your            Strata title: Title under a strata title or
     rental property.                               similar community title scheme where
     Rent default: When a tenant fails to pay       separate parts of the scheme building(s)
     the agreed rent and is in breach of a rental   have a separate legal title. Strata title
     agreement or periodic tenancy agreement.       usually applies to high rise apartments,
                                                    townhouses, villas or duplexes.
     Rental agreement: The agreement
     between you or your rental property agent      Sum insured: The replacement value
     and the tenant. This agreement must be in      at today’s prices for your buildings or
     writing and state:                             contents. This will be listed on your
                                                    Schedule. For buildings, this will be
     • the term of the rental period                automatically calculated for you. For
     • the amount of rent payable to you            contents, this will be the value nominated
                                                    by you and agreed to by us.
     • the amount of the bond money that the
       tenant is required to pay.




50
Supplementary Product Disclosure                  Us, we and our: Refers to OnePath General
Statement (Supplementary PDS):                    Insurance Pty Limited (ABN 56 072 892 365,
A separate document that updates,                 AFSL 288160) for 50% Co-Insurance share
corrects or adds to the information               and QBE Insurance (Australia) Limited
contained in this PDS.                            (ABN 78 003 191 035, AFSL 239545) for
Tenant: The person(s) named in the rental         50% Co-Insurance share.
agreement or periodic tenancy agreement,          Vandalism or a malicious act:
including that person’s partner, children,        A wrongful act motivated by malice,
pets, and any other person(s) permanently         vindictiveness or spite with the intention
living at your rental property. Any person(s)     of damaging the property.
including that person’s partner, children,        You and your: The person or people
pets and any other person(s) living at            named as the insured on your current
your rental property under a rental               Schedule. If more than one person is
arrangement that is not a rental agreement        named as the insured, we will treat a
or periodic tenancy agreement.                    statement, act, omission or claim by any
Terrorism: Any act of any person acting           one of these people as a statement, act,
on their own or in connection with an             omission or claim by them all.
organisation or foreign government, which
can involve the use of or threat of force or
violence, where the purpose, by its nature
or context, is to put the public or section
of the public in fear, to resist or influence a
government or, to further an ideological,
religious, ethnic or similar aim.
Today’s prices: The price at the time of
purchasing the Policy.
Total loss: When we decide that it is
uneconomical to repair or rebuild your
buildings or where your claim for contents
reaches your sum insured.




                                                                                               51
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52
The information in this PDS may change from time to time. Updated information
will be available free of charge from onepath.com.au/important-information
or by contacting Customer Services on 132 062. We will issue a supplementary
or replacement PDS if there is a materially adverse change to or omission from
information in this PDS.
Customer Services
Phone 132 062




                                                                    OnePath Item No L4240/1110 QBE Item No QM 2090/1110
Email insurance@onepath.com.au

Postal address
Customer Services
OnePath
GPO Box 4028
Sydney NSW 2001
Co-Insurers
OnePath General Insurance Pty Limited (OnePath General Insurance)
ABN 56 072 892 365 AFSL 288160
347 Kent Street, Sydney NSW 2000
Phone 132 062
QBE Insurance (Australia) Limited (QBE)
ABN 78 003 191 035 AFSL 239545
82 Pitt Street, Sydney NSW 2000
Phone 133 723




onepath.com.au

				
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