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WLR3 EMP R700 ISDN30 CKM1 Issue 1.1 - Openreach providers of fair

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					Page 1 of 191                                                             Issue date: 11 September 2007
WLR3 ISDN30 CKM1 December 2007 Release                                    Issued by: WLR Digital Product Line




                                            EQUIVALENCE MANAGEMENT
                                            PLATFORM (EMP)
                                            PROGRAMME


                                           WLR3 ISDN30
                                           STATEMENT OF STAKEHOLDER
                                           REQUIREMENTS (CKM1)
                                           Version 1.1




          This documentation contains confidential information as per your terms and conditions with British
             Telecommunications plc. Please treat it accordingly and do not forward, republish or permit
                           unauthorized access. This document is subject to change.
Page 2 of 191                                                                           Issue date: 11 September 2007
WLR3 ISDN30 CKM1 December 2007 Release                                                  Issued by: WLR Digital Product Line


                                             TABLE OF CONTENTS

          1      DOCUMENT CONTROL ............................................................................... 4

          2      EXECUTIVE SUMMARY ............................................................................... 5
              2.1      INTRODUCTION .......................................................................................... 5
              2.2      NEW FUNCTIONALITY COMPARED WITH WLR2 ............................................. 5
              2.3      FUNCTIONALITY W HICH WILL BE AVAILABLE IN DECEMBER 2007 .................. 5
              2.4      FUNCTIONALITY NOT AVAILABLE IN DECEMBER 2007 ................................... 5
              2.5      SUMMARY................................................................................................. 6

          3      INTRODUCTION ........................................................................................... 7
              3.1      PURPOSE OF DOCUMENT ........................................................................... 7
              3.2      STRUCTURE OF THE DOCUMENT ................................................................. 8

          4      SUMMARY OF REQUIREMENTS ................................................................ 9
              4.1      COMPLIANT REQUIREMENTS ............................................................. 9
              4.2      PARTIALLY COMPLIANT REQUIREMENTS ....................................... 22
              4.3      NON-COMPLIANT REQUIREMENTS .................................................. 25
              4.4      REQUIREMENTS DEFERRED AFTER CKM0 ..................................... 29
              4.5      REQUIREMENTS REJECTED AFTER CKM0 ...................................... 31

          5      DETAILED ANALYSIS OF REQUIREMENTS ............................................ 34
              5.1    COMPLIANT, NON-COMPLIANT AND PARTIALLY COMPLIANT
              REQUIREMENTS ........................................................................................... 34
                5.1.1   Product Offering ............................................................................ 34
                5.1.2   Product Features ........................................................................... 39
                5.1.3   Calling and Network Features ....................................................... 46
                5.1.4   Dialogue Services.......................................................................... 51
                5.1.5   Provision ........................................................................................ 59
                5.1.6   Amend ........................................................................................... 73
                5.1.7   Cancel ........................................................................................... 80
                5.1.8   Modify ............................................................................................ 81
                5.1.9   Cease ............................................................................................ 89
                5.1.10 KCIs............................................................................................... 90
                5.1.11 Jeopardy Management .................................................................. 94
                5.1.12 Assurance ..................................................................................... 95
                5.1.13 Common Portfolio Products ......................................................... 117
                5.1.14 Manage CP ................................................................................. 121
                5.1.15 MIS .............................................................................................. 126
                5.1.16 Billing ........................................................................................... 132
                5.1.17 R500 Requirements..................................................................... 143
                5.1.18 R510 Requirements..................................................................... 152
                5.1.19 R600 Requirements..................................................................... 158
Page 3 of 191                                                 Issue date: 11 September 2007
WLR3 ISDN30 CKM1 December 2007 Release                        Issued by: WLR Digital Product Line


            5.2   REQUIREMENTS DEFERRED AFTER CKM0 ................................... 167
            5.3   REQUIREMENTS REJECTED AFTER CKM0 .................................... 176
Page 4 of 191                                                              Issue date: 11 September 2007
WLR3 ISDN30 CKM1 December 2007 Release                                     Issued by: WLR Digital Product Line



          1 DOCUMENT CONTROL

          Document Control:


                  Version     Date            Description
                                th
                  0.1         27 July 2007    First draft of CKM1 – for internal review only
                               rd
                  1.0         3 August 2007   First release for industry
                                              Revised edition of CKM1 Version 1.0 including
                              7th September   updates to requirements since the previous version.
                  1.1
                              2007            Changes can be seen in more detail in the „WLR3
                                              ISDN30 CKM1 Updates‟ document.
Page 5 of 191                                                    Issue date: 11 September 2007
WLR3 ISDN30 CKM1 December 2007 Release                           Issued by: WLR Digital Product Line


          2 EXECUTIVE SUMMARY

          2.1 Introduction
          This CKM1 document provides CPs with updated details of the December 07
          WLR3 ISDN30 release. We have listened to the feedback we received, and this
          document is different from the original version (released 3 rd August) in a number
          of ways.

          Given the length of this document, some readers may wish to refer to the
          accompanying “Compliance Updates” document which lists the changes.

          The key areas of functionality are detailed below.

          2.2 New Functionality compared with WLR2
          In summary, there are a number of areas of new functionality over and above
          WLR2 ISDN30 which will be available to CPs. These include:
           a B2B gateway for fault and order entry
           a full range of business continuity products including Site Assurance 1 and 2,
              Out of Area Working, Alternatively Routed Lines, Diverse Routing, and Dual
              Parenting
           fulfilment KCI messages to give clear indications of order progression
           assurance KCI messages to give clear indications of fault progression
           jeopardy management KCI messages to indicate orders which are delayed or
              may become delayed
           dialogue services

          2.3 Functionality Which Will Be Available in December 2007

          As indicated in the previous version of this document, Openreach now has a
          much better understanding of the functionality available for the OID Dialogue
          Service. Design work is however continuing, and further improvements are
          expected at a later date.

          We have also developed the processes for Business Continuity products such as
          Alternative Routing; this document contains much more detail than the previous
          version.

          2.4 Functionality Not Available in December 2007
          There is a set of functionality which Openreach is not planning to deliver by
          December 2007.

          There will be no back-up capability for December 2007 when the B2B is down,
          which will mean that any fault reports would need to be submitted manually, and
          that some features such as KCI messages would not be available. Openreach
Page 6 of 191                                                   Issue date: 11 September 2007
WLR3 ISDN30 CKM1 December 2007 Release                          Issued by: WLR Digital Product Line


          expects that B2B downtime will be a rare occurrence and notes that no back up
          capability is available for PSTN.

          Openreach is not planning to offer Route to Credit Control (R2CC) for ISDN30
          CPs. Openreach does not believe that R2CC is an appropriate product for use by
          ISDN30 CPs for debt management. Normal credit control and debt management
          processes would be more effective than routing all calls to credit control.

          For Raw Call Data (previously Network Call Performance), Openreach is working
          with BT Wholesale to put this in place for ISDN30, but is unlikely to be available
          for December 2007.

          The Line Test Dialogue Service will not be available for December 2007.
          Therefore CPs will have to submit faults without first carrying out a line test.
          Openreach is continuing to look at this area and hopes to be able to launch a line
          test dialogue service in the future.

          2.5 Summary
          Openreach is providing a robust, fit for purpose, WLR3 ISND30 solution reflecting
          the likely low initial volumes of ISDN30 orders, the complexity of the product, and
          the need to meet RFS requirements.
Page 7 of 191                                                  Issue date: 11 September 2007
WLR3 ISDN30 CKM1 December 2007 Release                         Issued by: WLR Digital Product Line



          3 INTRODUCTION
          3.1 Purpose of document

          The purpose of this document is to set out the statement of requirements for the
          WLR3 ISDN Release scope, which has a targeted delivery date of December 31st
          2007. This document is the second Customer Key Milestone, CKM1.

          This document is intended as a follow-up to the first Customer Key Milestone,
          CKM0. Following CKM0 production, the process and solution design teams have
          reviewed all requirements and marked compliance against each.

          Compliance Definition
          State
          Yes        Openreach is planning to deliver this requirement, in full, in the
                     December 07 ISDN30 Release.
          Partial    Openreach is planning to deliver some, but not all, of the
                     functionality described in the requirement, in the December 07
                     ISDN30 Release. The accompanying compliance statement
                     will explain which elements are planned for delivery and which
                     are not.
          No         Openreach is not planning to deliver this requirement in the
                     December 07 ISDN30 Release, but recognises that this is a
                     valid requirement. The accompanying compliance statement
                     will explain why the requirement is not being delivered, any
                     alternatives being offered and/or and future plans to deliver the
                     requirement.
          Deferred   Openreach has taken a deliberate decision to defer this
                     requirement as it does not believe that the requirement should
                     be delivered in the December 07 release. However, the
                     requirement will be considered for delivery in a future release.
                     The accompanying compliance statement will provide the
                     rationale for this decision.
          Rejected   Openreach has taken a deliberate decision to reject this
                     requirement as it does not believe that the requirement should
                     be delivered for ISDN30, now or in the future. The
                     accompanying compliance statement will provide the rationale
                     for this decision.

          This document provides CPs with a view of what they can expect the December
          07 release to contain. CPs should use the accompanying feedback form to give
          their views, on individual requirements and/or the overall release.
Page 8 of 191                                                     Issue date: 11 September 2007
WLR3 ISDN30 CKM1 December 2007 Release                            Issued by: WLR Digital Product Line


          3.2 Structure of the Document
          This document has two main sections:

                1) Summary of requirements
                This section lists all requirements by name, grouped by compliance status

                2) Detailed analysis of requirements
                This section is grouped by functional area, and contains all requirements,
                regardless of compliance status. It also provides a description of each
                requirement, the compliance status and the compliance notes which give
                further information on the reasons behind the compliance.
Page 9 of 191                                                                       Issued by:    WLR Digital Product line
WLR3 ISDN30 CKM1 December 2007 Release                                              Issue date:   11 September 2007



4 SUMMARY OF REQUIREMENTS
4.1   COMPLIANT REQUIREMENTS

         Caliber ID   Name                                                                         Section
1.       208930       WLR3 gateway access service                                                  Product Offering
2.       208931       WLR3 gateway access hours                                                    Product Offering
3.       208933       Mandatory inputs                                                             Product Offering
4.       208934       XML functionality                                                            Product Offering
5.       208935       Fulfilment of ISDN lines                                                     Product Offering
6.       208936       Access service                                                               Product Offering
7.       208937       WLR3 ISDN service (calls)                                                    Product Offering
8.       208972       Phonebooks                                                                   Product Offering
9.       208980       Nuisance/Malicious Calls (end user interface)                                Product Offering
10.      215796       Openreach scope of responsibility ISDN30                                     Product Offering
11.      208938       Line delivery default                                                        Product Offering
12.      208939       WLR and CPS ordering                                                         Product Offering
13.      208940       WLR and CPS ordering - non CPSO CPs                                          Product Offering
14.      208941       WLR3 ISDN30e & ISDN30 DASS service (transfer to another CP)                  Product Offering
15.      208942       WLR3 ISDN30e & ISDN30 DASS service (non CPSO calls)                          Product Offering
16.      215800       WLR3 ISDN service (Conversions) ISDN30                                       Product Offering
17.      208944       CP RIDs                                                                      Product Offering
18.      208945       Line transfer (between RIDs)                                                 Product Offering
19.      208946       Help Facility                                                                Product Offering
20.      208948       21CN compliance                                                              Product Offering
21.      208949       Openreach engineers responsibility                                           Product Offering
22.      208950       Equivalence of Input                                                         Product Offering
23.      208951       ISDN30 product launch                                                        Product Offering
24.      226561       Directory Info on DDI lines                                                  Product Offering
25.      208963       BT Operator Assistance 100, unbranded 100                                    Product Offering
26.      215804       WLR3 service offering (Openreach services) Detailed                          Product Features
27.      208955       Indirect Access Call Barring                                                 Product Features
28.      208956       Outgoing Calls Barring                                                       Product Features
29.      208958       Presentation Number                                                          Product Features
Page 10 of 191                                                                         Issued by:    WLR Digital Product line
WLR3 ISDN30 CKM1 December 2007 Release                                                 Issue date:   11 September 2007


30.      208957      Service Level optionsWLR3 service offering (Openreach services)                  Product Features
31.      208959      Debt Management Tools                                                            Product Features
32.      208960      Temporary Out of Service                                                         Product Features
33.      208961      Ad hoc Engineer Site Visit                                                       Product Features
34.      208962      Nuisance Calls Service for CPs                                                   Product Features
35.      215805      Caller redirect ordering with ceased line                                        Product Features
36.      208970      Presentation Number retention                                                    Product Features
37.      215807      Number Translation - Transfers                                                   Product Features
38.      208973      Debt management tools availability                                               Product Features
39.      208975      Direct Dialling In (DDI)                                                         Product Features
40.      208978      Number Portability                                                               Product Features
41.      215809      Debt management condition removal - CP Check                                     Product Features
42.      215326      Enhanced Care Levels                                                             Product Features
43.      215327      Site Assurance                                                                   Product Features
44.      215328      Alternative Routing                                                              Product Features
45.      215329      Diverse Routing                                                                  Product Features
46.      215330      Dual Parenting                                                                   Product Features
47.      215332      Battery Backup                                                                   Product Features
48.      215333      Standby Battery                                                                  Product Features
49.      215335      Delivery of service                                                              Product Features
50.      215281      C&NF - CLIP                                                                      Calling and Network Features
51.      215282      C&NF - COLP                                                                      Calling and Network Features
52.      215283      C&NF - CLIR                                                                      Calling and Network Features
53.      215284      C&NF - COLR                                                                      Calling and Network Features
54.      215285      C&NF - ICB                                                                       Calling and Network Features
55.      215286      C&NF - 20 Octet                                                                  Calling and Network Features
56.      215287      C&NF - 6 Octet                                                                   Calling and Network Features
57.      215288      C&NF - OCB                                                                       Calling and Network Features
58.      215289      C&NF - Admin SOCB - All Calls                                                    Calling and Network Features
59.      215290      C&NF - Admin SOCB - National, International & PRS                                Calling and Network Features
60.      215291      C&NF - Admin SOCB - Operator Calls                                               Calling and Network Features
61.      215292      C&NF - Admin SOCB - International & Premium Rate                                 Calling and Network Features
62.      215293      C&NF - Admin SOCB - International, Operator & PRS                                Calling and Network Features
63.      215294      C&NF - Admin SOCB - Supplementary Services                                       Calling and Network Features
64.      215295      C&NF - Customer Controlled Forwarding                                            Calling and Network Features
65.      215296      C&NF - Customer Controlled Busying                                               Calling and Network Features
Page 11 of 191                                                    Issued by:    WLR Digital Product line
WLR3 ISDN30 CKM1 December 2007 Release                            Issue date:   11 September 2007


66.      215297      C&NF - Customer Controlled Call Barring                     Calling and Network Features
67.      215298      C&NF - Admin Provided Call Forwarding                       Calling and Network Features
68.      215299      C&NF - Call Deflection                                      Calling and Network Features
69.      215300      C&NF - DDI                                                  Calling and Network Features
70.      215301      C&NF - Presentation Number type 1                           Calling and Network Features
71.      215304      C&NF - Caller Redirect                                      Calling and Network Features
72.      215305      C&NF - Indirect Access Call Barring                         Calling and Network Features
73.      215307      C&NF - Temp Call Diversion for Faults                       Calling and Network Features
74.      215309      C&NF - Route to 15x                                         Calling and Network Features
75.      215311      C&NF - OCB for debt management                              Calling and Network Features
76.      215313      C&NF - TOS for debt management                              Calling and Network Features
77.      215316      C&NF - Premium Rate Services Barring                        Calling and Network Features
78.      215320      C&NF - Customer Controlled Basic Diversion                  Calling and Network Features
79.      209032      DS response time                                            Dialogue Services
80.      209034      Address Matching                                            Dialogue Services
81.      209035      Address Matching Helpdesk                                   Dialogue Services
82.      209052      Number Portability import                                   Dialogue Services
83.      209062      Number change requirement                                   Dialogue Services
84.      209067      Capacity Checks                                             Dialogue Services
85.      209085      Products to be ordered                                      Fulfilment
86.      209086      B2B gateway                                                 Fulfilment
87.      209087      24 x 7                                                      Fulfilment
88.      209098      No Basic Premium                                            Fulfilment
89.      209099      Standard Provide Types                                      Fulfilment
90.      209101      Conversion - Digital to Digital                             Fulfilment
91.      209102      Conversion options - Number Portability                     Fulfilment
92.      209103      Conversion options - Channels                               Fulfilment
93.      209104      Conversion options - Add DDI or DSS                         Fulfilment
94.      209105      Conversion options - Import DN                              Fulfilment
95.      209106      Conversion options - Retain Standby Power                   Fulfilment
96.      209110      Conversion options - DDI                                    Fulfilment
97.      209111      Conversion options - SNDDI                                  Fulfilment
98.      209112      Manage Line Card Parameters                                 Fulfilment
99.      209113      Conversion - Retain Number                                  Fulfilment
100.     209114      Conversion - Cease Redcare                                  Fulfilment
101.     209115      Conversion - Cease Redcare                                  Fulfilment
Page 12 of 191                                                                      Issued by:    WLR Digital Product line
WLR3 ISDN30 CKM1 December 2007 Release                                              Issue date:   11 September 2007


102.     209146      Pre-Approved ECCs                                                             Fulfilment
103.     209147      ECC Rules - CP Confirmation Required                                          Fulfilment
104.     209149      Specify NTE Location                                                          Fulfilment
105.     209155      Number import - Provide                                                       Fulfilment
106.     209156      Number import - Modify                                                        Fulfilment
107.     209157      CPS                                                                           Fulfilment
108.     209158      Specify Channels                                                              Fulfilment
109.     215828      Presentation Number - Provide Order                                           Fulfilment
110.     209160      Open Orders                                                                   Fulfilment
111.     209168      Backward Transfer until the IBMC Date                                         Fulfilment
112.     209171      Transfer variations ISDN 30 - Retain Numbering                                Fulfilment
113.     209172      Transfer variations ISDN 30 - Re-numbers                                      Fulfilment
114.     209178      Transfer variations ISDN 30 - Number Port                                     Fulfilment
115.     209179      Transfer variations ISDN 30 - Routing Options                                 Fulfilment
116.     209180      Transfer variations ISDN 30 - Bearers / channels                              Fulfilment
117.     209185      Transfer variations ISDN 30 - SNDDI                                           Fulfilment
118.     209190      Transfer to ISDN 30                                                           Fulfilment
119.     209193      Fulfilment order - standby bearer                                             Fulfilment
120.     209194      Out of area lines                                                             Fulfilment
121.     209195      Provide where Nothing Exists (ISDN 30)                                        Fulfilment
122.     215858      BIS validation - working day                                                  Fulfilment
123.     226955      LOP                                                                           Fulfilment
124.     209285      Amend Provide Order - Hazard Notes - ISDN30                                   Amend
125.     209286      Amend Provide Order - EU Contact Details (1) - ISDN30                         Amend
126.     209287      Amend Provide Order - EU Contact Details (2) - ISDN30                         Amend
127.     209289      Amend Provide Order - CRD - ISDN30                                            Amend
128.     209296      Amend Provide Order - BIS Date & slot - ISDN30                                Amend
129.     209297      Amend Provide Order - ISDN30e and ISDN30DASS                                  Amend
130.     209248      Amend Provide Order PoVC - Hazard Notes - ISDN30                              Amend
131.     209249      Amend Provide Order PoNR - EU Contact Details (1) - ISDN30                    Amend
132.     209250      Amend Provide Order PoNR - EU Contact Details (2)                             Amend
133.     209252      Amend Provide Order PoNR - CRD - ISDN30                                       Amend
134.     209259      Amend Provide Order PoNR - BIS Date & Slot - ISDN30                           Amend
135.     209256      Amend Provide Order PoNR - Engineer Contact Details - ISDN30                  Amend
136.     209293      Amend Provide Order - Engineer Contact Details - ISDN30                       Amend
137.     209260      Amend Modify Order - Hazard Notes - ISDN30                                    Amend
Page 13 of 191                                                                         Issued by:    WLR Digital Product line
WLR3 ISDN30 CKM1 December 2007 Release                                                 Issue date:   11 September 2007


138.     209262      Amend Modify Order - EU Contact Details (1) - ISDN30                             Amend
139.     209263      Amend Modify Order - EU Contact Details (2) - ISDN30                             Amend
140.     209265      Amend Modify Order - CRD - ISDN30                                                Amend
141.     209266      Amend Modify Order - BIS Date & Slot - ISDN30                                    Amend
142.     209261      Amend Modify Order - Engineer Contact Details - ISDN30                           Amend
143.     209272      Amend Modify Order PoNR - Hazard Notes - ISDN30                                  Amend
144.     209275      Amend Modify Order PoNR - EU Contact Details (1) - ISDN30                        Amend
145.     209276      Amend Modify Order PoNR - EU Contact Details (2) - ISDN30                        Amend
146.     209278      Amend Modify Order PoNR - CRD - ISDN30                                           Amend
147.     209274      Amend Modify Order PoNR - Engineer Contact Details - ISDN30                      Amend
148.     209298      Amend Cease Order PoNR - CRD - ISDN30                                            Amend
149.     209305      Open Amend Orders - Single Amend                                                 Amend
150.     209309      Cancel Provide Order                                                             Cancel
151.     209310      Emergency restoration when slamming has occurred - ISDN30                        Cancel
152.     209311      Cancel Cease Order                                                               Cancel
153.     209313      PoNR policy - ISDN30e and ISDN30DASS                                             Cancel
154.     209314      Cancel Provide Order - ISDN30e and ISDN30 DASS                                   Cancel
155.     209352      Modify Line Features and Services - Hazard Notes -                               Modify
156.     209353      Modify Line Features and Services - EU Contact Details                           Modify
157.     209354      Modify Line Features and Services - Care Level                                   Modify
158.     209355      Modify Line Features and Services - C&NF                                         Modify
159.     209356      Modify Line Features and Services - Directory Entry                              Modify
160.     209357      Modify Line Features and Services - Channel Attributes                           Modify
161.     209359      Modify Line Features and Services - R15X                                         Modify
162.     209360      Modify Physical Installation                                                     Modify
163.     209362      Modify - Additional Channel rules                                                Modify
164.     209363      Request Additional Directory Numbers                                             Modify
165.     209369      Modify Physical Installation - Alternative routing                               Modify
166.     209372      Modify Physical Installation - Battery Power Backup                              Modify
167.     209376      Modify Capacity or Numbering for - ISDN30e and ISDN30 DASS Prod                  Modify
168.     209377      Modify Capacity or Numbering - Channels                                          Modify
169.     209379      Modify Capacity or Numbering - SN DDI                                            Modify
170.     209380      Modify Capacity or Numbering - DDI                                               Modify
171.     209381      Modify Capacity or Numbering - Digits to switch                                  Modify
172.     209383      Modify Capacity or Numbering - DDI                                               Modify
173.     209384      Modify Capacity or Numbering - Billing Number                                    Modify
Page 14 of 191                                                                      Issued by:    WLR Digital Product line
WLR3 ISDN30 CKM1 December 2007 Release                                              Issue date:   11 September 2007


174.     209385      Modify Capacity or Numbering - Re-number SNDDI                                Modify
175.     209386      Modify Capacity or Numbering - DDI, SNDDI and Billing Number                  Modify
176.     209387      Modify Capacity or Numbering - DDI and Billing Number                         Modify
177.     209388      Modify Capacity or Numbering - DDI and SNDDI                                  Modify
178.     209389      Modify Capacity or Numbering - DDI and Billing Number                         Modify
179.     209390      Modify Capacity or Numbering - Outside DDI range                              Modify
180.     209391      Modify Capacity or Numbering - SNDDI and Billing Number                       Modify
181.     209392      Modify Capacity or Numbering - DDI and Billing Number                         Modify
182.     209393      Modify Capacity or Numbering - Split Installation                             Modify
183.     209394      Modify Capacity or Numbering - Merge Channels                                 Modify
184.     209395      Modify Capacity or Numbering - Existing DDI Range                             Modify
185.     209396      Modify Capacity or Numbering - Re-number and cease DDI range                  Modify
186.     213547      Modify Site Assurance divert-to numbers                                       Modify
187.     209415      Number Change Improvements                                                    Modify
188.     221473      Cease                                                                         Cease
189.     209321      CP Requested Cease                                                            Cease
190.     209323      3rd Party Product Notification                                                Cease
191.     209326      Managed Cease                                                                 Cease
192.     209375      Cease ISDN30e Cease                                                           Cease
193.     221474      KCI Order Received                                                            KCI
194.     209399      KCI Order confirmed                                                           KCI
195.     209400      KCI Order committed                                                           KCI
196.     209401      KCI Order Complete                                                            KCI
197.     209402      KCI Address Match                                                             KCI
198.     209403      KCI Address Match completed                                                   KCI
199.     209405      KCI BIS                                                                       KCI
200.     209408      Engineer time                                                                 KCI
201.     209411      Excess Construction Charges                                                   KCI
202.     209412      KCI - Subsequent Visit                                                        KCI
203.     209413      KCI - Additional Work                                                         KCI
204.     209416      KCI BIS                                                                       KCI
205.     215321      KCI Jeopardy                                                                  KCI
206.     215323      KCI (CAD - 2) - EU site visit required                                        KCI
207.     209609      Jeopardy Flags                                                                Jeopardy Management
208.     209610      KCI on Change of CCD                                                          Jeopardy Management
209.     215110      KCI fault progress updates - ISDN30                                           Jeopardy Management
Page 15 of 191                                                                      Issued by:    WLR Digital Product line
WLR3 ISDN30 CKM1 December 2007 Release                                              Issue date:   11 September 2007


210.     209613      KCI order in Jeopardy                                                         Jeopardy Management
211.     209616      Delay to providing forecast date                                              Jeopardy Management
212.     209634      Modify Physical Installation - NTE Shift                                      CPPs
213.     209637      Modify Physical Installation - External Shift                                 CPPs
214.     209639      Arrange Co-Op Visit                                                           CPPs
215.     226128      Provide to Event or Exhibition                                                CPPs
216.     226129      Events - Definition                                                           CPPs
217.     226131      Events - Order Cancellation                                                   CPPs
218.     226132      Events - Multiple Lines                                                       CPPs
219.     226134      Events - Additional Charges                                                   CPPs
220.     226135      Events - Project Management                                                   CPPs
221.     209422      Fault Reporting System Availability                                           Assurance
222.     209424      Gateway & System Downtime                                                     Assurance
223.     209434      Raise Right When Tested Fault Report                                          Assurance
224.     209430      Structured Questioning Codes                                                  Assurance
225.     209439      Raise non CLI Damage Report                                                   Assurance
226.     209442      Raise Fault with Second Contact Details                                       Assurance
227.     209443      Provide Company Name                                                          Assurance
228.     209446      CPs Providing Additional Information                                          Assurance
229.     209420      Raise Fault Report                                                            Assurance
230.     209459      Inconclusive Line Test                                                        Assurance
231.     209465      Abortive Visits                                                               Assurance
232.     209469      Out of Hours Responses, Care Level 3                                          Assurance
233.     215178      Priority treatment of repeat faults - ISDN30                                  Assurance
234.     209477      Customer Premise visit after further diagnostics                              Assurance
235.     209478      Co-Op Visits                                                                  Assurance
236.     209458      Association with MSO                                                          Assurance
237.     209479      Arranging Subsequent Visits                                                   Assurance
238.     215444      Manual Diagnostics                                                            Assurance
239.     215446      End User Missed Customer Premise Visit                                        Assurance
240.     215447      Openreach Missed Customer Premise Visit                                       Assurance
241.     215448      Temporary Call Forward/ Temporary Call Divert Engineer Notes                  Assurance
242.     215445      TCF/TCD - Charging for Openreach Use                                          Assurance
243.     215449      TCF/TCD Chargeable Service                                                    Assurance
244.     215474      Turning on/off TCF/TCD                                                        Assurance
245.     209481      Line Test Before Fault Clear                                                  Assurance
Page 16 of 191                                                         Issued by:    WLR Digital Product line
WLR3 ISDN30 CKM1 December 2007 Release                                 Issue date:   11 September 2007


246.     209482      Fault Report Clear Reason                                        Assurance
247.     209483      Accept/Reject Fault Clear                                        Assurance
248.     209484      Reject Fault Clear                                               Assurance
249.     209485      Automatic Fault Report Closure                                   Assurance
250.     209487      Line remains faulty after engineer fix                           Assurance
251.     215451      Removal of TCF/TCD                                               Assurance
252.     209489      Cancel Fault Report after PoNR                                   Assurance
253.     209488      Cancel Fault Report up to PoNR                                   Assurance
254.     209491      Amend Fault                                                      Assurance
255.     209496      Amend Hazard Notes                                               Assurance
256.     209497      Amend Notes                                                      Assurance
257.     215452      Amend Visit to Customer Premises                                 Assurance
258.     215453      Temporary Call Forward/Temporary Call Divert                     Assurance
259.     209499      Initiate Billing                                                 Assurance
260.     215463      Transfer of Lines with Open Faults                               Assurance
261.     215464      KCI Gaining CP ownership of Open Fault                           Assurance
262.     215465      KCI Updates for Open Faults on Transfer                          Assurance
263.     215466      KCI Confirm Clear on Open Fault on Transfer                      Assurance
264.     215467      Amend, Cancel and Escalate Open Fault                            Assurance
265.     209510      KCI Updated ERT due to MSO                                       Assurance
266.     209514      Retest Lines after MSO Clear                                     Assurance
267.     209516      KCI Line Faulty after MSO Clear                                  Assurance
268.     209522      Responding to Associated Faults after MSO Clear                  Assurance
269.     209524      Proactive Incident Reporting                                     Assurance
270.     209508      KCI Associated MSO                                               Assurance
271.     215455      Place Fault Report on Hold until MSO Clear                       Assurance
272.     215456      Customer Premise Visit after MSO Clear                           Assurance
273.     209536      Fault History for an entire installation                         Assurance
274.     209528      Fault History on Renumber                                        Assurance
275.     209529      Fault history on change of address                               Assurance
276.     209530      Fault History - 90 Days                                          Assurance
277.     209531      Fault History - WLR3 Only                                        Assurance
278.     225456      Call History - Further Info for DT                               Assurance
279.     209539      Activate Site Assurance Option 1                                 Assurance
280.     209540      Activate Site Assurance Option 2                                 Assurance
281.     209541      De-activate Site Assurance Option 1                              Assurance
Page 17 of 191                                                 Issued by:    WLR Digital Product line
WLR3 ISDN30 CKM1 December 2007 Release                         Issue date:   11 September 2007


282.     209542      De-activate Site Assurance Option 2                      Assurance
283.     209566      Arrange Co-Op Visit                                      Assurance
284.     209592      KCI Line faulty after engineer fix                       Assurance
285.     209593      KCIs until KCI Accepted                                  Assurance
286.     209594      Fault Report Accepted                                    Assurance
287.     209595      KCI Engineer Dispatched                                  Assurance
288.     209596      KCI PONR reached                                         Assurance
289.     209597      KCI Rejected Reasons                                     Assurance
290.     209598      KCI Fault Report Clear                                   Assurance
291.     209599      KCI Fault Report Closed                                  Assurance
292.     209600      KCI Rejected                                             Assurance
293.     209602      KCI Site Assurance Activated                             Assurance
294.     209603      KCI Frequency                                            Assurance
295.     215437      KCI TCF/TCD Applied                                      Assurance
296.     209450      Access Times when Raising Fault Reports                  Assurance
297.     225454      Downtimes when Raising Fault Reports                     Assurance
298.     226724      Downtimes OR Request                                     Assurance
299.     209456      ISDN30 Access Times                                      Assurance
300.     215441      Duplicate fault reports                                  Assurance
301.     215442      Raise Fault with TCF/TCD                                 Assurance
302.     209644      Addition of a new CP                                     Manage CP
303.     209645      Test/Training facilities                                 Manage CP
304.     209646      Credit Vetting                                           Manage CP
305.     209649      Name Change                                              Manage CP
306.     209647      Access Control                                           Manage CP
307.     209648      CP Contact Details                                       Manage CP
308.     209650      Novations                                                Manage CP
309.     209651      CP Splitting                                             Manage CP
310.     209652      Customer Base Move Charging                              Manage CP
311.     209654      Register all incoming complaints                         Manage CP
312.     209656      Migrate CP customer base - WLR2 to WLR3                  Manage CP
313.     209657      Cessation of CP                                          Manage CP
314.     209658      Suspend CP                                               Manage CP
315.     209659      Suspension of new fulfilment order                       Manage CP
316.     209660      Bulk application of Debt Management                      Manage CP
317.     209661      Bulk Cessation                                           Manage CP
Page 18 of 191                                                                  Issued by:    WLR Digital Product line
WLR3 ISDN30 CKM1 December 2007 Release                                          Issue date:   11 September 2007


318.     209662      Charges for CP Closure                                                    Manage CP
319.     209663      Technical Helpdesk                                                        Manage CP
320.     209665      Customer Service Plan                                                     Manage CP
321.     209667      IACB Restriction                                                          Manage CP
322.     209669      Fraud Management                                                          Manage CP
323.     209670      Data Storage                                                              Manage CP
324.     215543      B2B Gateway Availability                                                  MIS
325.     215544      Average time between order submission and acceptance                      MIS
326.     215545      Percentage of orders that flow through Openreach systems                  MIS
327.     215546      Percentage of orders that are rejected                                    MIS
328.     215547      Percentage of orders fulfilled on time                                    MIS
329.     215548      Percentage of newly fulfilled lines reported as faulty                    MIS
330.     215549      Percentage of installed base reported as faulty                           MIS
331.     215551      Percentage of repeat faults                                               MIS
332.     215552      WLR3 Digital Vol_1a - Volume of orders submitted (KCI1)                   MIS
333.     215553      WLR3 Digital Vol_1b - Volume of orders submitted (KCI2)                   MIS
334.     215554      WLR3 Digital Vol_2 - Volume of orders completed (KCI3)                    MIS
335.     215555      WLR3 Digital Vol_4: Volume of faults reported                             MIS
336.     215556      Volume of orders rejected                                                 MIS
337.     215557      Aggregate % of orders rejected                                            MIS
338.     215338      Create billing mechanism for CP                                           Billing
339.     215339      Single Bill                                                               Billing
340.     215346      Paperless Billing                                                         Billing
341.     215347      Bill Format (WLR2 and WLR3)                                               Billing
342.     215348      Bill Format (front page)                                                  Billing
343.     215349      Bill Format (usage summary)                                               Billing
344.     215350      Bill Format (usage included)                                              Billing
345.     215351      Bill Format (usage excluded)                                              Billing
346.     215352      Openreach Bill                                                            Billing
347.     215353      Openreach livery                                                          Billing
348.     215354      Monthly bill content                                                      Billing
349.     215360      Bill Content (summary and backup)                                         Billing
350.     215361      Bill Content (default call charges)                                       Billing
351.     215363      Bill Content (Product Feature charges for ISDN30)                         Billing
352.     215364      Bill Content (charges for debt management services)                       Billing
353.     215366      Bill Content (Common Portfolio Products for ISDN30)                       Billing
Page 19 of 191                                                                          Issued by:    WLR Digital Product line
WLR3 ISDN30 CKM1 December 2007 Release                                                  Issue date:   11 September 2007


354.     215367      Bill Content (miscellaneous items)                                                Billing
355.     215368      Bill Content (Common Portfolio Products for ISDN30)                               Billing
356.     215369      Bill Content (adjustments & refunds)                                              Billing
357.     215370      Bill Content (Time Related Charge & Fulfilment Order)                             Billing
358.     215371      Bill Content (Time Related Charge & Fault)                                        Billing
359.     215372      Reconciliation of Bill against CDRs                                               Billing
360.     215373      Notification of Bill                                                              Billing
361.     215374      Notification Contacts                                                             Billing
362.     215375      Bill Payment (monitoring)                                                         Billing
363.     215382      Availability of CDRs - Daily                                                      Billing
364.     215383      Availability of CDRs - 20.00hrs                                                   Billing
365.     215384      Availability of CDRs (fraud detection) - 6 per day                                Billing
366.     215385      Availability of CDRs (fraud detection) - Timings                                  Billing
367.     215386      Charges for cancelling an open fault                                              Billing
368.     215387      Charges for engineer visit when fault not found                                   Billing
369.     215388      Charging during OCB                                                               Billing
370.     215389      Charging during TOS                                                               Billing
371.     215390      Call Commitment Packages                                                          Billing
372.     215395      Bill by Bearer from KCI3                                                          Billing
373.     215398      Billing for Calling & Network Features                                            Billing
374.     215400      Out of Hours Charging                                                             Billing
375.     215402      Charging for Maintenance Options (ISDN30 DASS only)                               Billing
376.     215403      Rejected Orders                                                                   Billing
377.     215404      Expedited Orders                                                                  Billing
378.     215405      Excess and Time-Related Charges - Provide order                                   Billing
379.     215406      Excess and Time-Related Charges - Modify Order                                    Billing
380.     215407      Standard Directory Entry                                                          Billing
381.     215408      Non Standard Directory Entries                                                    Billing
382.     215409      Fixed Line SMS Text                                                               Billing
383.     215411      Directory Assistance 118xxx codes                                                 Billing
384.     215415      Temporary Call Forward/Temporary Call Divert - charging for Openreach use         Billing
385.     215416      Cancel Own                                                                        Billing
386.     215422      Expedited Repair - One off Price                                                  Billing
387.     215423      Expedited Repair - 3 pricing levels                                               Billing
388.     215424      Expedited Repair - Scalable refundable charge                                     Billing
389.     215428      Compensation - Claim submission                                                   Billing
Page 20 of 191                                                                          Issued by:    WLR Digital Product line
WLR3 ISDN30 CKM1 December 2007 Release                                                  Issue date:   11 September 2007


390.     215429      Compensation - Billing                                                            Billing
391.     215432      CP Novation                                                                       Billing
392.     215434      CP Withdrawal from Market                                                         Billing
393.     223008      2nd contact details - entering 2nd contact (Assurance)                            R500
394.     223009      2nd contact details - amend (Assurance)                                           R500
395.     223010      2nd contact details - Openreach access (Assurance)                                R500
396.     223024      Escalations - In flight fault                                                     R500
397.     223026      Escalations - Communications                                                      R500
398.     223028      Escalations - Acceptance                                                          R500
399.     223029      Escalations - Notification to CP                                                  R500
400.     223031      Escalations - Customer Issues Team                                                R500
401.     223032      Escalations - Management                                                          R500
402.     223038      OID enhancements - installation type on WLR3                                      R500
403.     223066      Temporary Call Forward/Temporary Call Divert - under Diagnostic Test              R500
404.     223067      Temporary Call Forward/Temporary Call Divert - charging for CP use                R500
405.     223068      Temporary Call Forward/Temporary Call Divert - charging for Openreach use         R500
406.     223069      Calculation of commercial charges for cancellation of an order                    R500
407.     223070      Commercial billing - Commercial Trigger Points                                    R500
408.     223071      Creation of Commercial Reason Codes                                               R500
409.     223072      Cancellation Charging Own - Prior to PoVC                                         R500
410.     223088      Complaints                                                                        R500
411.     223114      Late Cancellation Charges                                                         R510
412.     223117      CP to request cancellation after the PoVC                                         R510
413.     223122      Amend a fault report after the PoNR                                               R510
414.     223124      Transfers - 3rd party product order CRD before transfer CRD                       R510
415.     223125      Transfers - 3rd party product order CRD after transfer CRD                        R510
416.     223130      Cease - 3rd party product order CRD before cease CRD                              R510
417.     223131      Cease - 3rd party product order CRD after cease CRD                               R510
418.     223167      Selection of charging                                                             R510
419.     222734      Compensation                                                                      R600
420.     222753      Engineer Information - Hot-site notes CSS-WM                                      R600
421.     222771      Jeopardy Mgt (Additional KCI-Ds) - Appointment Changes                            R600
422.     222775      Jeopardy Mgt (Additional KCI-Ds) - Flow Access for SMP                            R600
423.     222792      UM - Composition of field of message                                              R600
424.     222793      UM - Auto-close (NEO)                                                             R600
425.     222794      UM - SLA clock stoppage (Assurance)                                               R600
Page 21 of 191                           Issued by:    WLR Digital Product line
WLR3 ISDN30 CKM1 December 2007 Release   Issue date:   11 September 2007
Page 22 of 191                                                                 Issued by:    WLR Digital Product line
WLR3 ISDN30 CKM1 December 2007 Release                                         Issue date:   11 September 2007



4.2   PARTIALLY COMPLIANT REQUIREMENTS

         Caliber ID   Name                                                                    Section
1.       208947       Openreach engineers                                                     Product Offering
2.       215806       Remote Call Forwarding ordering - ceased / active line                  Product Features
3.       221472       Pre-order enquiry                                                       Dialogue Services
4.       209031       OID - Service Active                                                    Dialogue Services
5.       209038       Obtain Installation Details                                             Dialogue Services
6.       209039       Working ISDN installations at the EU premises                           Dialogue Services
7.       209042       Obtain Installation Details                                             Dialogue Services
8.       209043       OID - CLI or DDI                                                        Dialogue Services
9.       209044       Obtain Installation Details - NTE                                       Dialogue Services
10.      209045       Obtain Installation Details - DDI                                       Dialogue Services
11.      209046       Obtain Installation Details - SNDDI                                     Dialogue Services
12.      209064       Technology Types                                                        Dialogue Services
13.      209065       Dialogue Services Input                                                 Dialogue Services
14.      209066       Obtain Installation Details - ISDN 30 rules                             Dialogue Services
15.      209069       Obtain Installation Details - Bearer ID                                 Dialogue Services
16.      209100       Conversion - Analogue to Digital                                        Fulfilment
17.      209107       Conversion options - Retain DDI Range                                   Fulfilment
18.      209174       Transfer variations ISDN 30 - Change Installations                      Fulfilment
19.      209177       Transfer variations ISDN 30 - Addition of DDI                           Fulfilment
20.      209188       Change of Address (ISDN 30)                                             Fulfilment
21.      215816       Change of Address Order                                                 Fulfilment
22.      215818       CoA and Conversion                                                      Fulfilment
23.      215819       CoA and Transfer                                                        Fulfilment
24.      215820       CoA, Transfer and Conversion                                            Fulfilment
25.      209148       Pre-Approved ECC rules                                                  Fulfilment
26.      209154       DDIs and SNDDIs                                                         Fulfilment
27.      209181       Transfer variations ISDN 30 - Retain Options                            Fulfilment
28.      209184       Transfer variations ISDN 30 - Retain Channels                           Fulfilment
29.      209191       Select Bearer type                                                      Fulfilment
30.      209273       Amend Modify Order PoNR - Acceptance of Quote - ISDN30                  Amend
31.      209299       Amend Cease Order - CPP Amend Order Type - ISDN30                       Amend
Page 23 of 191                                                                          Issued by:    WLR Digital Product line
WLR3 ISDN30 CKM1 December 2007 Release                                                  Issue date:   11 September 2007


32.      209367      Modify Physical Installation - Site Assurance                                     Modify
33.      209370      Modify Physical Installation - Diverse Routing                                    Modify
34.      209371      Modify Physical Installation - Dual Parenting                                     Modify
35.      209373      Cease - Caller Re-direct                                                          Cease
36.      215462      Number Associated with Fault                                                      Jeopardy Management
37.      226130      Events - Ordering                                                                 CPPs
38.      215443      TCF/TCD for Line not in working state                                             Assurance
39.      209429      CP Preliminary Diagnosis                                                          Assurance
40.      209440      Raise Fault with Line Test Results                                                Assurance
41.      209471      Priority treatment of ELF and DOAs                                                Assurance
42.      209537      Fault History Request                                                             Assurance
43.      209451      Raise „Right When Tested‟ Fault Report with Customer site visit                   Assurance
44.      209457      Triggering diverse routing and other resilience options                           Assurance
45.      209492      Amend Access Details                                                              Assurance
46.      209493      Amend End User Site Contact Details (1)                                           Assurance
47.      209494      Amend End User Site Contact Details (2)                                           Assurance
48.      209535      Fault History input                                                               Assurance
49.      209653      Modify CP call routing numbers                                                    Manage CP
50.      209655      Migrate CP customer base - bulk transfer                                          Manage CP
51.      215541      WLR3 Digital Vol_3 - WLR3 Digital WSS - Volume of installed base                  MIS
52.      215542      Revenue System Size (RSS)                                                         MIS
53.      215550      Average time to restore service                                                   MIS
54.      223025      Escalations - In flight order                                                     R500
55.      223027      Escalations - Communications text field                                           R500
56.      223081      Open Order rejections                                                             R500
57.      223039      OID enhancements - installation type BTRC or WLR2                                 R500
58.      223118      Amend a fulfilment order after the PoNR                                           R510
59.      223119      CP to request amend after the PoNR                                                R510
60.      223139      OOH Appointments - Dialogue Service                                               R510
61.      223144      WAC Access to Flow - Access                                                       R510
62.      223145      WAC Access to Flow - Exceptions or Notifications                                  R510
63.      223146      WAC Access to Flow - Queues                                                       R510
64.      223147      WAC Access to Flow - Queue Filtering                                              R510
65.      223148      WAC Access to Flow - KCIDs                                                        R510
66.      223149      WAC Access to Flow - KCID Reasons                                                 R510
67.      223150      WAC Access to Flow - KCID records                                                 R510
Page 24 of 191                                                                         Issued by:    WLR Digital Product line
WLR3 ISDN30 CKM1 December 2007 Release                                                 Issue date:   11 September 2007


68.      223151      WAC Access to Flow - Contradictory Messages                                      R510
69.      222754      Engineer Information - CP and Retailer name field                                R600
70.      222767      Jeopardy Mgt (Additional KCI-Ds) - Appointed Orders                              R600
71.      222768      Jeopardy Mgt (Additional KCI-Ds) - Automating Existing KCI-Ds                    R600
72.      222769      Jeopardy Mgt (Additional KCI-Ds) - Flow Reqs from R500                           R600
73.      222770      Jeopardy Mgt (Additional KCI-Ds) - Additional KCI-D Messages                     R600
74.      222772      Jeopardy Mgt (Additional KCI-Ds) - Single source of delay info                   R600
75.      222773      Jeopardy Mgt (Additional KCI-Ds) - Sending Manual Messages                       R600
76.      222774      Jeopardy Mgt (Additional KCI-Ds) - Identifying Potential Delays                  R600
77.      222791      UM - Association with a fault                                                    R600
Page 25 of 191                                                                            Issued by:    WLR Digital Product line
WLR3 ISDN30 CKM1 December 2007 Release                                                    Issue date:   11 September 2007



4.3 NON-COMPLIANT REQUIREMENTS


         Caliber ID   Name                                                                               Section
1.       208932       Backup Platform                                                                    Product Offering
2.       215336       Reconfiguration of existing bearer                                                 Product Features
3.       215302       C&NF - Presentation Number type 3                                                  Calling and Network Features
4.       215319       C&NF - Raw Call Data (previously known as NCP)                                     Calling and Network Features
5.       209030       Dialogue Services Input                                                            Dialogue Services
6.       209051       Number Portability export                                                          Dialogue Services
7.       209055       Appointing mid-order                                                               Dialogue Services
8.       209058       Number Reservation and Management - DDI and SNDDI                                  Dialogue Services
9.       209059       Number Reservation and Management - Use reserved number                            Dialogue Services
10.      209060       Number Reservation and Management - Number Ranges                                  Dialogue Services
11.      209061       Number Reservation and Management - Number Retention                               Dialogue Services
12.      209068       Manage Line Plant Availability - Bearer Capacity                                   Dialogue Services
13.      209070       Appointing – BIS                                                                   Dialogue Services
14.      209071       Number Selection - Silver ALK                                                      Dialogue Services
15.      209072       ISDN30 Appointing                                                                  Dialogue Services
16.      209151       Available numbers on exchange unit and cluster                                     Dialogue Services
17.      209247       Number Reservation and Management - reserve number                                 Dialogue Services
18.      215829       Appointing Time Slots                                                              Dialogue Services
19.      209094       Provide to Non-Standard Premise - DWAL                                             Fulfilment
20.      209096       Provide to Non-Standard Premise (non B2B orders) - Emergency                       Fulfilment
21.      209097       Provide to Non-Standard Premise (non B2B orders) - Major Incident                  Fulfilment
22.      209152       Expedite fulfilment order                                                          Fulfilment
23.      209162       Pre-Wiring                                                                         Fulfilment
24.      209163       Quote - Configurable Lifetime                                                      Fulfilment
25.      209164       Quote – KCI                                                                        Fulfilment
26.      209165       Resurrect Quote                                                                    Fulfilment
27.      209169       Olympics                                                                           Fulfilment
28.      209182       Transfer variations ISDN 30 - Bearers / channels                                   Fulfilment
29.      209183       Transfer variations ISDN 30 - Billing Number                                       Fulfilment
30.      209186       Transfer variations ISDN 30 - L4L                                                  Fulfilment
31.      209192       Site Assurance Option 2                                                            Fulfilment
Page 26 of 191                                                                          Issued by:    WLR Digital Product line
WLR3 ISDN30 CKM1 December 2007 Release                                                  Issue date:   11 September 2007


32.      215815      Combination of CoA, Transfer and Conversion - ISDN30                              Fulfilment
33.      215821      Transfer and Conversion                                                           Fulfilment
34.      215851      Onsite Inspection                                                                 Fulfilment
35.      215840      Caller Re-direct when Change of Address                                           Fulfilment
36.      209292      Amend Provide Order - Acceptance of Quote - ISDN30                                Amend
37.      209300      Amend Cease Order - Hazard Notes - ISDN30                                         Amend
38.      209301      Amend Cease Order - EU Contact Details (1) - ISDN30                               Amend
39.      209302      Amend Cease Order - EU Contact Details (2) - ISDN30                               Amend
40.      209303      Amend Cease Order - EU Details - ISDN30                                           Amend
41.      209255      Amend Provide Order PoNR - Acceptance of Quote - ISDN30                           Amend
42.      209358      Modify Line Features and Services - R2CC                                          Modify
43.      209365      Modify Physical Installation where engineering visit is required                  Modify
44.      209378      Modify Capacity or Numbering - Hunt Groups                                        Modify
45.      209374      Cease ISDN30e and ISDN30DASS                                                      Cease
46.      209398      KCI Order Received                                                                KCI
47.      209406      Plan of activities - once committed                                               KCI
48.      209407      Plan of activities - before committed                                             KCI
49.      209624      Quote - Within Provide                                                            CPPs
50.      209626      Quote - Time Bands                                                                CPPs
51.      209627      Survey - Quote Charging                                                           CPPs
52.      209628      Internal Wiring                                                                   CPPs
53.      209630      Pre-wiring                                                                        CPPs
54.      209631      CPP and Firm Orders                                                               CPPs
55.      209636      Modify Physical Installation - Internal Shift                                     CPPs
56.      209638      Modify Physical Installation - Extension Wiring                                   CPPs
57.      209423      Line Test Availability                                                            Assurance
58.      209502      KCI Fault Commoned                                                                Assurance
59.      209503      KCIs on Secondary Fault                                                           Assurance
60.      209504      Retest Lines after Primary Fault Clear                                            Assurance
61.      209505      KCI Line Faulty after Primary Fault Clear                                         Assurance
62.      209543      Password on Site Assurance                                                        Assurance
63.      209507      Customer Premise visit after Primary Fault Clear                                  Assurance
64.      209576      Line Test for Line Fault                                                          Assurance
65.      209578      Line Test Mandatory Pre-requisite                                                 Assurance
66.      209577      Visit to Customer Premise                                                         Assurance
67.      209579      No Test Reason Code - Line Test System Unavailable                                Assurance
Page 27 of 191                                                                          Issued by:    WLR Digital Product line
WLR3 ISDN30 CKM1 December 2007 Release                                                  Issue date:   11 September 2007


68.      209580      No Test Reason Code - MSO affecting Line                                          Assurance
69.      209581      Line Test                                                                         Assurance
70.      209584      Line Test on all bearer mediums                                                   Assurance
71.      209586      Line Test DS                                                                      Assurance
72.      215440      Number input for Fault Report (ISDN30 DASS)                                       Assurance
73.      215558      % of appointments missed                                                          MIS
74.      215430      Dialogue Services                                                                 Billing
75.      215431      Raw Call Data (previously NCP)                                                    Billing
76.      215433      CP Name & Address Change                                                          Billing
77.      223030      Escalations - Consistent Process                                                  R500
78.      223042      MLPA enhancements - installation type on WLR3                                     R500
79.      223048      Support for running MLPA based on DN under WLR3                                   R500
80.      223053      Priority C&NF orders – HPO                                                        R500
81.      223054      Priority C&NF orders - Modify type                                                R500
82.      223055      Priority C&NF orders - configurable table                                         R500
83.      223056      Priority C&NF orders - configurable list                                          R500
84.      223057      Priority C&NF orders - configurable attributes                                    R500
85.      223058      Priority C&NF orders - „Add‟ action                                               R500
86.      223059      Priority C&NF orders - „Remove‟ action                                            R500
87.      223060      Priority C&NF orders - CRD entered                                                R500
88.      223061      Priority C&NF orders - Validation                                                 R500
89.      223062      Priority C&NF orders - Inform CP                                                  R500
90.      223063      Priority C&NF orders – Priority SMC queue                                         R500
91.      223073      Retention of Carrier Pre-selection with change of address and DN                  R500
92.      223101      Engineer Arrival Times - KCI arrival time                                         R500
93.      223111      Linked Order Reference - over ebXML                                               R510
94.      223112      Linked Order Reference - over WSL XML                                             R510
95.      223137      Change in Care Level                                                              R510
96.      223140      OOH Appointments - Chargeability                                                  R510
97.      223141      OOH Appointments – Tracking Numbers of Requests                                   R510
98.      223142      OOH Appointments - Provision and Assurance                                        R510
99.      223153      R2CC enhancement - Application                                                    R510
100.     223154      R2CC enhancement - Removal                                                        R510
101.     223155      R2CC enhancement - Charging                                                       R510
102.     222782      B2B Interface to SM - CP Access                                                   R600
103.     222783      B2B Interface to SM - Read access                                                 R600
Page 28 of 191                                                       Issued by:    WLR Digital Product line
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104.     222784      B2B Interface to SM - Addition to HPO Process                  R600
105.     222785      B2B Interface to SM - Ability to busy a line                   R600
106.     222789      Action Further - Drop Wire                                     R600
107.     222807      Hazard & Warning Notes - CSS to Siebel                         R600
108.     222808      Hazard & Warning Notes - Siebel Fields                         R600
109.     222809      Hazard & Warning Notes - No existing notes                     R600
110.     222810      Hazard & Warning Notes - Field Communication                   R600
Page 29 of 191                                                                           Issued by:    WLR Digital Product line
WLR3 ISDN30 CKM1 December 2007 Release                                                   Issue date:   11 September 2007



4.4   REQUIREMENTS DEFERRED AFTER CKM0

         Caliber ID   Name                                                                              Section
1.       208952       Details on Engineer                                                               Product Offering
2.       208965       Number allocation (standard)                                                      Product Features
3.       208966       Number allocation (CP selection)                                                  Product Features
4.       215310       C&NF - Route to 100                                                               Calling and Network Features
5.       215314       C&NF - Busy Out a Line                                                            Calling and Network Features
6.       215315       C&NF - International Direct Dial Barring                                          Calling and Network Features
7.       215318       C&NF - Mobile Barring                                                             Calling and Network Features
8.       209049       Manage Line Plant Availability - Line type check                                  Dialogue Services
9.       209050       ISDN suitability check                                                            Dialogue Services
10.      209056       Number Reservation                                                                Dialogue Services
11.      209057       Number Selection - Openreach to offer CPs                                         Dialogue Services
12.      209320       Removal of Equipment at Cease                                                     Cease
13.      209404       KCI Number Portability                                                            KCI
14.      215322       KCI (CAD - 4) - Order on Track                                                    KCI
15.      209438       Raise Goodwill Fault Relay                                                        Assurance
16.      215457       Charges for Temporary Call Forward/Temporary Call Divert                          Assurance
17.      215450       TCF/TCD for specified period of time                                              Assurance
18.      209526       Goodwill Fault Relay Progression                                                  Assurance
19.      209538       Fault history by DN                                                               Assurance
20.      209585       Line Test: ISDN30                                                                 Assurance
21.      215461       Line Test (ISDN30 DASS)                                                           Assurance
22.      209591       Acceptance/Rejection of Goodwill Fault Relay                                      Assurance
23.      215539       Graphical Reports                                                                 MIS
24.      215540       Sub-Selection criteria                                                            MIS
25.      215559       Cancel Other Orders                                                               MIS
26.      215561       Dialogue Services Availability                                                    MIS
27.      215562       Dialogue Services Performance Breakdown - Time of Day                             MIS
28.      215563       Dialogue Services Performance Breakdown - Average response times                  MIS
29.      215564       Dialogue Services Performance comparison                                          MIS
30.      215634       Number of Line Test responses by response type                                    MIS
31.      223045       Line Test enhancements - EX & FU fault codes                                      R500
Page 30 of 191                                                                     Issued by:    WLR Digital Product line
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32.      223046      Line Test enhancements - CA & CE fault codes                                 R500
33.      223127      Takeovers - 3rd party product order CRD before takeover CRD                  R510
34.      223128      Takeovers - 3rd party product order CRD after takeover CRD                   R510
35.      223133      Expedited Repair - One-off Upgrade                                           R510
36.      223134      Expedited Repair - Single Price                                              R510
37.      223135      Expedited Repair - Time Related Discount                                     R510
38.      223136      Expedited Repair - Non-refundable charge                                     R510
Page 31 of 191                                                                           Issued by:    WLR Digital Product line
WLR3 ISDN30 CKM1 December 2007 Release                                                   Issue date:   11 September 2007



4.5   REQUIREMENTS REJECTED AFTER CKM0

         Caliber ID   Name                                                                              Section
1.       209288       Amend Provide Order - EU Details - ISDN30                                         Amend
2.       209251       Amend Provide Order PoNR - EU Details                                             Amend
3.       209264       Amend Modify Order - EU Details - ISDN30                                          Amend
4.       209277       Amend Modify Order PoNR - EU Details - ISDN30                                     Amend
5.       213546       Amend Modify Order - Numbers - ISDN30                                             Amend
6.       209291       Amend Provide Order - TRC Banding - ISDN30                                        Amend
7.       209254       Amend Provide Order PoNR - TRC Banding - ISDN30                                   Amend
8.       213795       BIS validation - working day                                                      Amend
9.       209268       Amend Modify Order - TRC Banding - ISDN30                                         Amend
10.      209280       Amend Modify Order PoNR - TRC Banding - ISDN30                                    Amend
11.      209294       Amend Provide Order - Directory Details - ISDN30                                  Amend
12.      209295       Amend Provide Order - Care Level - ISDN30                                         Amend
13.      209257       Amend Provide Order PoNR - Directory Details - ISDN30                             Amend
14.      209258       Amend Provide Order PoNR - Care Level - ISDN30                                    Amend
15.      209269       Amend Modify Order - Directory Details - ISDN30                                   Amend
16.      209270       Amend Modify Order - Care Level - ISDN30                                          Amend
17.      209281       Amend Modify Order PoNR - Directory Details - ISDN30                              Amend
18.      209282       Amend Modify Order PoNR - Care Level - ISDN30                                     Amend
19.      215454       Amend TRC Band                                                                    Assurance
20.      209433       Raise Urgent Repair Fault                                                         Assurance
21.      209445       Fault on Line with RTCC                                                           Assurance
22.      223121       Cancel a fault report after the PoNR                                              Assurance
23.      209444       Fault on line with TOS                                                            Assurance
24.      215438       KCI TCF/TCD Removed                                                               Assurance
25.      215171       Insufficient TRC band - ISDN30                                                    Assurance
26.      209604       KCI TRC Band Insufficient                                                         Assurance
27.      209414       KCI - cancellation charging                                                       KCI
28.      209611       KCI Change of ERT                                                                 Jeopardy Management
29.      222797       TRC - Engineer notation of reason for rebanding (Assurance)                       R600
30.      222798       TRC - Engineer notation of reason (Fulfilment)                                    R600
31.      222799       TRC - Additional KCI-3 message (Fulfilment Orders/Modify Orders)                  R600
Page 32 of 191                                                                       Issued by:    WLR Digital Product line
WLR3 ISDN30 CKM1 December 2007 Release                                               Issue date:   11 September 2007


32.      222800      TRC - Validation of charging against banding authorisation                     R600
33.      222801      TRC - Request TRC with known problems                                          R600
34.      222802      TRC - Stoppage of SLA clock                                                    R600
35.      222803      TRC - Response time for CPs                                                    R600
36.      222804      TRC – Not to charge if work completed within original banding                  R600
37.      222805      TRC – Validation of CP authorised rebanding                                    R600
38.      223157      Call Mapping Sim Provide - Vetting CP Orders                                   R600
39.      223158      Call Mapping Sim Provide - Incompatibility                                     R600
40.      223159      Call Mapping Sim Provide - Order Capture                                       R600
41.      223160      Call Mapping Sim Provide - Cancellations                                       R600
42.      223161      Call Mapping Sim Provide - CRM Records                                         R600
43.      223162      Call Mapping Sim Provide - Order Issues                                        R600
44.      223163      Call Mapping Sim Provide - Faults                                              R600
45.      223164      Call Mapping Sim Provide - Billing                                             R600
46.      223165      Call Mapping Sim Provide - Change of Address                                   R600
47.      215560      Appointing DS - Record audit trail for appointments                            MIS
48.      201950      Unique Line ID - return Line ID for lines not owned by CP                      Dialog Services
49.      201952      Unique Line ID - return DN for WLR3 lines owned by CP                          Dialog Services
50.      209145      Transfer and Merge with ISDN30                                                 Fulfilment
51.      209173      Transfer variations ISDN 30 - Channels                                         Fulfilment
52.      209108      Conversion options - Retain DDI                                                Fulfilment
53.      209325      Remote Call Forwarding when Cease                                              Cease
54.      209641      Enhanced Care Levels                                                           CPPs
55.      215308      C&NF - Remote Call Forwarding                                                  Calling and Network Features
56.      215312      C&NF - RTCC                                                                    Calling and Network Features
57.      215412      Route to 100 - Bill                                                            Billing
58.      223104      Linked Order Reference - confirm LoR exists                                    R510
59.      223105      Linked Order Reference - SMPF order                                            R510
60.      223106      Linked Order Reference - WLR3 order                                            R510
61.      223108      Linked Order Reference - link confirmation                                     R510
62.      223107      Linked Order Reference - WLR2 order                                            R510
63.      223109      Linked Order Reference - BTRC order                                            R510
64.      209629      Coop Visit                                                                     CPPs
65.      223037      OID enhancements - Basic or Premium                                            R500
66.      223040      OID enhancements - BTRC and WLR2 translation                                   R500
67.      209368      Modify Physical Installation - OOA                                             Modify
Page 33 of 191                                                               Issued by:    WLR Digital Product line
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68.      209366      Modify Physical Installation - Modify routing options                  Modify
 Page 34 of 191                                                                                   Issued by:      WLR Digital Product line
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5 DETAILED ANALYSIS OF REQUIREMENTS


5.1 COMPLIANT, NON-COMPLIANT AND PARTIALLY COMPLIANT REQUIREMENTS
5.1.1 Product Offering

Caliber ID:       Name:                                 Description:
208930            WLR3 gateway access service           CPs shall place orders, use dialogue services, raise faults, and receive and respond to KCI
                                                        messages via the WLR3 B2B gateway
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
208931            WLR3 gateway access hours             The WLR3 B2B gateway should be open on a 24x7 basis, other than planned outages for
                                                        upgrades, maintenance and unplanned outages.
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
208932            Backup Platform                       CPs shall be able to raise a fault if the B2B gateway is down. This facility (non automated)
                                                        will be provided on a very limited basis to handle critical faults only
Compliant:        Compliance Notes:
No                This service is not available for PSTN at present. CPs can raise a fault through a phone call to the SMC when the B2B gateway is
                  down. This will then be progressed manually, and not all the normal functionality, for example KCI messages, will be available.
                  The gateway being down for PSTN has been a very rare occurrence, therefore we do not expect significant impact on CPs.

Caliber ID:       Name:                                 Description:
208933            Mandatory inputs                      CPs shall provide all the mandatory inputs on faults reports and orders as specified in the
                                                        interface specification, else the fault report/order will be rejected.
Compliant:        Compliance Notes:
Yes
 Page 35 of 191                                                                        Issued by:      WLR Digital Product line
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Caliber ID:       Name:                       Description:
208934            XML functionality           Openreach shall use XML functionality for dialogue services, KCI, order and fault processing
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                       Description:
208935            Fulfilment of ISDN lines    Openreach shall provide ISDN installations in the most cost effective way unless CP has
                                              specified a specific method of delivery.
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                       Description:
208936            Access service              The ISDN installation should support incoming and outgoing calls
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                       Description:
208937            WLR3 ISDN service (calls)   The WLR3 ISDN service shall be provided so that calls can be made.
Compliant:        Compliance Notes:
Yes
 Page 36 of 191                                                                                 Issued by:      WLR Digital Product line
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Caliber ID:       Name:                               Description:
215796            Openreach scope of responsibility   Openreach will provide, repair and maintain this service and provide a consolidated bill to
                  ISDN30                              CPs for all of their Openreach services.
                                                      The functionality of the Openreach systems supporting WLR3 should include:
                                                      - Order Entry
                                                      - Dialogue Services to aid Pre-Sales enquiries including channel and number configuration
                                                      where possible
                                                      - Fault Reporting
                                                      - Billing and Debt Management
                                                      - Fraud Management
                                                      - Order Progression
                                                      - Fault Progression
                                                      - Novation, name, and address changes of CPs
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                               Description:
208938            Line delivery default               The line should be delivered with a default of the non-discounted headline level of
                                                      Wholesale Calls to enable it to be useable from its time of activation.
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                               Description:
208939            WLR and CPS ordering                A CP who is also a CPSO may place combined WLR and CPS set up orders with
                                                      Openreach. This shall include CPS All Calls products
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                               Description:
208940            WLR and CPS ordering - non CPSO     A CP who is not a CPSO shall be able to place an order via their chosen CPSO on the BTW
                  CPs                                 CPS gateway only.
Compliant:        Compliance Notes:
Yes
 Page 37 of 191                                                                               Issued by:      WLR Digital Product line
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Caliber ID:       Name:                              Description:
208941            WLR3 ISDN30e & ISDN30 DASS         CPs shall be able to retain CPS upon transfer to WLR3 and non-WLR3 CPs
                  service (transfer to another CP)   N.B. Original requirement name incorrectly referred to ISDN2 rather than ISDN30.
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                              Description:
208942            WLR3 ISDN30e & ISDN30 DASS         Any calls not supported by the CPSO shall be charged and billed using the BT Wholesale
                  service (non CPSO calls)           Calls package.
                                                     N.B. Original requirement name incorrectly referred to ISDN2 rather than ISDN30.
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                              Description:
215800            WLR3 ISDN service (Conversions)    It shall be possible to retain CPS when placing a conversion order for ISDN within the
                  ISDN30                             original CLIs where these existed with CPS on them previously.
                                                     If the conversion includes additional CLIs then, if the CP is not a CPSO, the CPS set up
                                                     orders must be placed via the CPS gateway, if the CP is also a CPSO, the CPS set up
                                                     orders may be placed with Openreach.
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                              Description:
208944            CP RIDs                            CP RIDs shall be captured, validated and finally stored against the WLR3 record.
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                              Description:
208945            Line transfer (between RIDs)       The gateway shall support the transfer of a line from one RID to another whilst remaining
                                                     with the same CP.
Compliant:        Compliance Notes:
Yes
 Page 38 of 191                                                                                    Issued by:       WLR Digital Product line
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Caliber ID:       Name:                                  Description:
208946            Help Facility                          A Help facility shall be provided to the CPs for queries regarding: - access to the gateway -
                                                         escalations
Compliant:        Compliance Notes:
Yes               There is a dedicated helpdesk for queries regarding access to the gateway, escalations will be dealt with via a phone call or
                  through the B2B.

Caliber ID:       Name:                                  Description:
208947            Openreach engineers                    Openreach engineers visiting End Users premises shall have Openreach branded clothing
                                                         and vehicles. Openreach engineers shall not be solely dedicated to installations on behalf of
                                                         a particular CP. Openreach engineers shall operate in accordance with Industry agreed
                                                         guidelines and within current health and safety regulations.
Compliant:        Compliance Notes:
Partial           Openreach engineers do have Openreach branded clothing. There is a gradual switchover to the distribution of Openreach
                  branded vehicles across the entire group of engineers, which is now well advanced, but not yet complete. Engineers do work for all
                  CPs, and do operate in accordance with industry guidelines.

Caliber ID:       Name:                                  Description:
208948            21CN compliance                        Openreach shall ensure the development of process and systems for WLR3 digital to be
                                                         compliant with 21CN.
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                  Description:
208949            Openreach engineers responsibility     The Openreach engineer shall act to fulfil the purpose of the visit and will not undertake work
                                                         beyond the original purpose authorised by the CP.
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                  Description:
208950            Equivalence of Input                   Openreach shall offer WLR3 ISDN30 on an Equivalence of Input basis to CPs (CPs) as
                                                         stated in the TSR
Compliant:        Compliance Notes:
Yes
 Page 39 of 191                                                                                     Issued by:       WLR Digital Product line
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Caliber ID:       Name:                                   Description:
208951            ISDN30 product launch                   CPs shall be able to order WLR3 ISDN30 installations from 31/12/2007 (launch date)
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                   Description:
226561            Directory Info on DDI Lines             CPs require the ability to enter directory info for each individual DDI number
Compliant:        Compliance Notes:
Yes               CPs must use the existing Notes field of a transfer order to indicate that they wish to retain the existing directory entries. CPs must
                  use a separate email to the SMC to request a new directory entry.




5.1.2 Product Features

Caliber ID:       Name:                                   Description:
215804            WLR3 service offering (Openreach        CPs shall be able to order the following services against an installation (subject to an
                  services) Detailed                      additional charge):
                                                          - Digital Calling and Network Features (as defined on the ISDN2 and ISDN30 C+NF sheets)
                                                          - Service Level options
                                                          - Debt Management Tools
                                                          - Ad hoc Engineer Site Visit
                                                          - Business Continuity (site assurance options 1 and 2; diverse routing; alternative routing;
                                                          dual parenting; out of area working)
Compliant:        Compliance Notes: The detailed delivery mechanisms for Business Continuity are still being determined. However, this will form
Yes               part of the December 2007 ISDN30 Release.

Caliber ID:       Name:                                   Description:
208955            Indirect Access Call Barring            CPs shall be able to order the following services against an installation (subject to an
                                                          additional charge): - Indirect Access Call Barring
 Page 40 of 191                                                                                 Issued by:       WLR Digital Product line
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Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                               Description:
208956            Outgoing Calls Barring              CPs shall be able to order the following services against an installation (subject to an
                                                      additional charge): - Outgoing Calls Barring
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                               Description:
208958            Presentation Number                 CPs shall be able to order the following services against an installation (subject to an
                                                      additional charge): - Presentation Number
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                               Description:
208957            Service Level optionsWLR3 service   CPs shall be able to order the following services against an installation (subject to an
                  offering (Openreach services)       additional charge) - Service Level options
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                               Description:
208959            Debt Management Tools               CPs shall be able to order the following services against an installation (subject to an
                                                      additional charge) - Debt Management Tools
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                               Description:
208960            Temporary Out of Service            CPs shall be able to order the following services against an installation (subject to an
                                                      additional charge) - Temporary Out of Service
Compliant:        Compliance Notes:
Yes
 Page 41 of 191                                                                                    Issued by:       WLR Digital Product line
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Caliber ID:       Name:                                  Description:
208961            Ad hoc Engineer Site Visit             CPs shall be able to order the following services against an installation (subject to an
                                                         additional charge) - Ad hoc Engineer Site Visit
Compliant:        Compliance Notes:
Yes               CPs can request a Co op visit by raising a trouble report.

Caliber ID:       Name:                                  Description:
208962            Nuisance Calls Service for CPs         A phone number for the BT Nuisance Calls Service shall be provided to all CPs
Compliant:        Compliance Notes:
Yes               This service is not provided by Openreach, although we will support access to it. The number for it will be advised in the Product
                  Documentation

Caliber ID:       Name:                                  Description:
208963            BT Operator Assistance 100,            CPs shall be able to use the following services, when they have an installation in place,
                  unbranded 100                          (subject to an additional charge) - BT Operator Assistance 100, unbranded 100
Compliant:        Compliance Notes:
Yes               This service is not provided by Openreach, although we will support access to it.

Caliber ID:       Name:                                  Description:
215805            Caller redirect ordering with ceased   Caller Redirect shall be able to be ordered against current number(s) associated with an
                  line                                   installation. It can only be ordered with a ceased line
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                  Description:
215806            Remote Call Forwarding ordering -      Remote Call Forwarding shall be able to be ordered against current number(s) associated
                  ceased / active line                   with an installation. It can be ordered either with a ceased line or with an active line as a
                                                         remote presence.
Compliant:        Compliance Notes:
Partial           Non compliant against RCF New Presence as this has not been delivered for PSTN. Compliant against Cease & RCF in the form
                  of an analogue line, supporting voice traffic.
 Page 42 of 191                                                                                 Issued by:       WLR Digital Product line
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Caliber ID:       Name:                                Description:
208970            Presentation Number retention        Presentation Number shall be able to be retained on transfer from CP1 to CP2
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                Description:
215807            Number Translation - Transfers       Openreach shall not reject transfer requests where Number Translation Services (NTS) are
                                                       present on the existing line
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                Description:
208972            Phonebooks                           A phonebook shall be provided to each installation site on a periodic basis. Other
                                                       phonebook services shall be arranged independently with the Directory services.
Compliant:        Compliance Notes:
Yes               Directory Services are responsible for providing Phonebooks.

Caliber ID:       Name:                                Description:
208973            Debt management tools availability   All Debt Management tools shall be available 24 x 7x 365 days. These tools shall be applied
                                                       under an expedited process
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                Description:
208975            Direct Dialling In (DDI)             CPs shall be able to order up to 5 DDI ranges or a mixture of DDI and Single Number DDIs
                                                       (SNDDI) (up to a max of 5 including the main billing number) on a ISDN30 installation
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                Description:
208978            Number Portability                   End Users currently hosted on other operators' networks shall be able to import their current
                                                       numbers onto WLR3 and continue to use that number.
 Page 43 of 191                                                                                   Issued by:       WLR Digital Product line
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Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
208980            Nuisance/Malicious Calls (end user    The NCS shall not accept requests direct from End Users, where such requests are made
                  interface)                            the End User will be directed to their CP.
Compliant:        Compliance Notes:
Yes               This is not a requirement for Openreach but for Nuisance Call Services.

Caliber ID:       Name:                             Description:
215809            Debt management condition removal When a Debt Management condition is removed, the line shall be returned to its original
                  - CP Check                        condition (with all features reinstated). The CP may then check this by using the OID
                                                    Dialogue Service.
Compliant:        Compliance Notes:
Yes               The CP can check this through the OID DS for all WLR3 ISDN30 DASS & WLR3/WLR2/BTRC ISDN30 ETSI installations. CPs
                  may check this through the pre order validation check for WLR2/BTRC ISDN30 DASS installations.

Caliber ID:       Name:                                 Description:
215326            Enhanced Care Levels                  CPs shall be able to order enhanced care levels
Compliant:        Compliance Notes:
Yes               Level 2 and Level 3 are the only available care levels both of which are enhanced care levels, an enhanced care level would
                  always be from Level 2 to Level 3.

Caliber ID:       Name:                                 Description:
215327            Site Assurance                        CP shall be able to order Site Assurance Options 1 and 2
Compliant:        Compliance Notes:
Yes               CPs shall order SA Option 1 through a single provide order and SA Option 2 through two provide orders (one for the main ISDN30
                  line and the other for SA Option 2 line).

Caliber ID:       Name:                                 Description:
215328            Alternative Routing                   CPs shall be able to order alternatively routed lines, either through specially provided duct or
                                                        through specially provided fibre
 Page 44 of 191                                                                                     Issued by:        WLR Digital Product line
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Compliant:        Compliance Notes:
Yes               Ordered as part of a provision order for ISDN30 by providing the required Alternative Routing details in the request.

Caliber ID:       Name:                                  Description:
215329            Diverse Routing                        CPs shall be able to order diversely routed lines, either through specially provided duct or
                                                         through specially provided fibre
Compliant:        Compliance Notes:
Yes               CPs shall submit a separate provide order for Diverse Routing against the original order for the main installation.

Caliber ID:       Name:                                  Description:
215330            Dual Parenting                         CP shall be able to order Dual Parenting subject to survey and BT Wholesale network
                                                         availability
Compliant:        Compliance Notes:
Yes               CPs shall submit a separate provide order for the Dual Parent against the original order for main installation.

Caliber ID:       Name:                                  Description:
215332            Battery Backup                         CP shall be able to order Battery Backup to continue operation if there is a power failure at
                                                         the End Users premises
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                  Description:
215333            Standby Battery                        CP shall be able to order an additional standby battery
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                  Description:
215335            Delivery of service                    CP shall be able to order the service via a specified line type, i.e. copper or fibre
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                  Description:
215336            Reconfiguration of existing bearer     CP shall be able to request an engineer visit to plan and design an installation
 Page 45 of 191                                                                                 Issued by:        WLR Digital Product line
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Compliant:        Compliance Notes:
No                Appt DS is not supported for December 07 release. CPs can request a co-op visit if necessary.
 Page 46 of 191                                                                       Issued by:    WLR Digital Product line
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5.1.3 Calling and Network Features

Caliber ID:       Name:                   Description:
215281            C&NF - CLIP             Calling Line Identity Presentation (CLIP)
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                   Description:
215282            C&NF - COLP             Connected Line Identity Presentation (COLP)
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                   Description:
215283            C&NF - CLIR             Calling Line Identity Restriction (CLIR)
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                   Description:
215284            C&NF - COLR             Connected Line Identity Restriction (COLR)
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                   Description:
215285            C&NF - ICB              Permanent Incoming Call Barring (ICB)
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                   Description:
215286            C&NF - 20 Octet         SUB Addressing (20 Octet)
 Page 47 of 191                                                                               Issued by:        WLR Digital Product line
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Compliant:        Compliance Notes:
Yes               Applicable to ISDN30e only.

Caliber ID:       Name:                               Description:
215287            C&NF - 6 Octet                      SUB Addressing (6 Octet)
Compliant:        Compliance Notes:
Yes               Applicable to ISDN30 DASS only.

Caliber ID:       Name:                               Description:
215288            C&NF - OCB                          Permanent Outgoing Call Barring (OCB)
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                               Description:
215289            C&NF - Admin SOCB - All Calls       Admin Selective Outgoing Call Barring- (SOCB) All calls
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                               Description:
215290            C&NF - Admin SOCB - National,       Admin Selective Outgoing Call Barring (SOCB) - National, International & PRS Calls
                  International & PRS
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                               Description:
215291            C&NF - Admin SOCB - Operator        Admin Selective Outgoing Call Barring (SOCB) - Operator Calls
                  Calls
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                               Description:
215292            C&NF - Admin SOCB - International   Admin Selective Outgoing Call Barring (SOCB) - International & Premium Rate Calls
                  & Premium Rate
 Page 48 of 191                                                                              Issued by:     WLR Digital Product line
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Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                              Description:
215293            C&NF - Admin SOCB - International, Admin Selective Outgoing Call Barring (SOCB) - International, Operator & Premium Rate
                  Operator & PRS                     Calls
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                               Description:
215294            C&NF - Admin SOCB -                 Admin Selective Outgoing Call Barring (SOCB) - Supplementary services
                  Supplementary Services
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                               Description:
215295            C&NF - Customer Controlled          Customer Controlled Call Forwarding: - Unconditional - On Engaged - On No Reply
                  Forwarding
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                              Description:
215296            C&NF - Customer Controlled Busying Customer Controlled Channel Busying
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                               Description:
215297            C&NF - Customer Controlled Call     Customer Controlled Call Barring
                  Barring
Compliant:        Compliance Notes:
Yes
 Page 49 of 191                                                                                  Issued by:         WLR Digital Product line
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Caliber ID:       Name:                                 Description:
215298            C&NF - Admin Provided Call            Admin. Provided Call Forwarding: - Unconditional - On Engaged - On No Reply
                  Forwarding
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
215299            C&NF - Call Deflection                Call Deflection
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
215300            C&NF - DDI                            DDIs shall be issued in blocks of 10 or as single numbers
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
215301            C&NF - Presentation Number type 1     Presentation Number (type 1)
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
215302            C&NF - Presentation Number type 3     Presentation Number (type 3)
Compliant:        Compliance Notes:
No                This is a complex and contentious requirement where there would need to be a technical trial to prove the concept as part of a RIA.
                  There are also complex legal issues and commercial issues that would need to be addressed.

                  Other presentation number options are available for ISDN30 lines.




Caliber ID:       Name:                                 Description:
215304            C&NF - Caller Redirect                Caller Redirect
 Page 50 of 191                                                                                  Issued by:      WLR Digital Product line
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Compliant:        Compliance Notes:
Yes               This requirement refers to Caller Redirect without a ceased line.

Caliber ID:       Name:                                  Description:
215305            C&NF - Indirect Access Call Barring    Indirect Access Call Barring
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                  Description:
215307            C&NF - Temp Call Diversion for         Temporary Call Diversion for BT Network Faults
                  Faults
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                  Description:
215309            C&NF - Route to 15x                    Route to 15x
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                  Description:
215311            C&NF - OCB for debt management         Outgoing Calls Barring (OCB) for debt management
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                  Description:
215313            C&NF - TOS for debt management         Temporary Out of Service (for debt management)
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                  Description:
215316            C&NF - Premium Rate Services           Premium Rate Services Barring (includes National and International)
                  Barring
 Page 51 of 191                                                                                   Issued by:      WLR Digital Product line
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Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
215319            C&NF - Raw Call Data (previously      Raw Call Data (Previously known as Network Call Performance or NCP)
                  known as NCP)
Compliant:        Compliance Notes:
No                Openreach is looking to develop a solution for December 2007 but details are yet to be confirmed

Caliber ID:       Name:                                 Description:
215320            C&NF - Customer Controlled Basic      Calling and Network Features - Customer Controlled Basic Diversion - Unconditional - On
                  Diversion                             Engaged - On No Reply
Compliant:        Compliance Notes:
Yes




5.1.4 Dialogue Services



Caliber ID:       Name:                                 Description:
221472            Pre-order enquiry                     CPs shall have the ability to run pre-order enquiry before placing an order via dialogue
                                                        services.
Compliant:        Compliance Notes:
Partial           Only address matching, number portability and OID Dialogue Services will be available. Pre-order enquiries to the SMC shall be
                  available for WLR2 and BTRC ISDN30 DASS installations.

Caliber ID:       Name:                                 Description:
209030            Dialogue Services Input               Any Working Number associated with an installation shall be able to drive dialogue services
Compliant:        Compliance Notes:
No                Only main number can drive the Dialogue Service
 Page 52 of 191                                                                                  Issued by:       WLR Digital Product line
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Caliber ID:       Name:                                Description:
209031            OID - Service Active                 Obtain Installation Details Dialogue Service shall return the state of the customer
                                                       configurable service on the line and if it is currently active, for example, TCF/TCD.
Compliant:        Compliance Notes:
Partial           The OID Dialogue Service will provide the installation details for all WLR3 ISDN30 DASS & WLR3/WLR2/BTRC ISDN30 ETSI
                  installations. CPs may contact the SMC via email to obtain the details for BTRC/WLR2 ISDN30 DASS installations. Further design
                  work is continuing and we hope to implement a full OID Dialogue Service for all ISDN30 installations at a later date.

Caliber ID:       Name:                                Description:
209032            DS response time                     The dialogue services shall respond in under fifteen seconds.
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                Description:
209034            Address Matching                     Address Matching for WLR Digital shall provide the same facility as PSTN using Gold, Silver
                                                       and Bronze address keys.
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                Description:
209035            Address Matching Helpdesk            CPs shall be provided with an address matching helpdesk for queries with address
                                                       matching. (This should be the same as what currently exists for WLR3 PSTN)
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                Description:
209038            Obtain Installation Details          CPs shall be provided with a Dialogue Service to Obtain Installation details about lines they
                                                       manage
Compliant:        Compliance Notes:
Partial           The OID Dialogue Service will provide the installation details for all WLR3 ISDN30 DASS & WLR3/WLR2/BTRC ISDN30 ETSI
                  installations. CPs may contact the SMC via email to obtain the details for BTRC/WLR2 ISDN30 DASS installations. Further design
                  work is continuing and we hope to implement a full OID Dialogue Service for all ISDN30 installations at a later date.
 Page 53 of 191                                                                                    Issued by:       WLR Digital Product line
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Caliber ID:       Name:                                Description:
209039            Working ISDN installations at the EU CPs shall be provided with a Dialogue Service to Obtain Installation details about an
                  premises                             installation they do not currently own (i.e. at target premise).
Compliant:        Compliance Notes:
Partial           The OID Dialogue Service will provide the installation details for all WLR3 ISDN30 DASS & WLR3/WLR2/BTRC ISDN30 ETSI
                  installations. CPs may contact the SMC via email to obtain the details for BTRC/WLR2 ISDN30 DASS installations. Further design
                  work is continuing and we hope to implement a full OID Dialogue Service for all ISDN30 installations at a later date.


Caliber ID:       Name:                                 Description:
209042            Obtain Installation Details           OID facility shall return all relevant product and service parameters needed to generate the
                                                        same product/service
Compliant:        Compliance Notes:
Partial           The OID Dialogue Service will provide the installation details for all WLR3 ISDN30 DASS & WLR3/WLR2/BTRC ISDN30 ETSI
                  installations. CPs may contact the SMC via email to obtain the details for BTRC/WLR2 ISDN30 DASS installations. Further design
                  work is continuing and we hope to implement a full OID Dialogue Service for all ISDN30 installations at a later date.


Caliber ID:       Name:                                 Description:
209043            OID - CLI or DDI                      CPs shall be able to enter any working number for an installation and get the entire
                                                        installation details, for example, all channels, DDI's, bearer and C&NF's, on that installation
Compliant:        Compliance Notes:
Partial           The OID Dialogue Service will provide the installation details for all WLR3 ISDN30 DASS & WLR3/WLR2/BTRC ISDN30 ETSI
                  installations. CPs may contact the SMC via email to obtain the details for BTRC/WLR2 ISDN30 DASS installations. Further design
                  work is continuing and we hope to implement a full OID Dialogue Service for all ISDN30 installations at a later date.
                  The CP can enter only the Main Billing Number or the Service ID to run the OID DS. The OID DS will not work for any working
                  number.

Caliber ID:       Name:                                 Description:
209044            Obtain Installation Details - NTE     For ISDN2 & ISDN30 CPs require detailed information on NTE type and NTE location to be
                                                        provided to them.
 Page 54 of 191                                                                                  Issued by:      WLR Digital Product line
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Compliant:        Compliance Notes:
Partial           The OID Dialogue Service will provide the installation details for all WLR3 ISDN30 DASS & WLR3/WLR2/BTRC ISDN30 ETSI
                  installations. CPs may contact the SMC via email to obtain the details for BTRC/WLR2 ISDN30 DASS installations. Further design
                  work is continuing and we hope to implement a full OID Dialogue Service for all ISDN30 installations at a later date.

Caliber ID:       Name:                                 Description:
209045            Obtain Installation Details - DDI     For ISDN30 and ISDN2e (System) with DDI ranges, CPs shall be returned Installation
                                                        details across the whole range
Compliant:        Compliance Notes:
Partial           The OID Dialogue Service will provide the installation details for all WLR3 ISDN30 DASS & WLR3/WLR2/BTRC ISDN30 ETSI
                  installations. CPs may contact the SMC via email to obtain the details for BTRC/WLR2 ISDN30 DASS installations. Further design
                  work is continuing and we hope to implement a full OID Dialogue Service for all ISDN30 installations at a later date.

Caliber ID:       Name:                                 Description:
209046            Obtain Installation Details - SNDDI   For ISDN30 and ISDN2e (System) with SNDDI numbers, CPs shall be returned Installation
                                                        details across each individual SNDDI and the whole range.
Compliant:        Compliance Notes:
Partial           The OID Dialogue Service will provide the installation details for all WLR3 ISDN30 DASS & WLR3/WLR2/BTRC ISDN30 ETSI
                  installations. CPs may contact the SMC via email to obtain the details for BTRC/WLR2 ISDN30 DASS installations. Further design
                  work is continuing and we hope to implement a full OID Dialogue Service for all ISDN30 installations at a later date.

Caliber ID:       Name:                                 Description:
209051            Number Portability export             CPs shall be able to run the Number Portability export Dialogue Service on ISDN CLIs in
                                                        service with Openreach.
Compliant:        Compliance Notes:
No                LLU Team - Glen Holiday & Dave Griffiths to confirm if their DS would work if an LLU CP enquired about it

Caliber ID:       Name:                                 Description:
209052            Number Portability import             CPs shall be able to run the Number Portability import Dialogue Service for a number range.
                                                        This excludes number port to a non-served premise.
Compliant:        Compliance Notes:
Yes
 Page 55 of 191                                                                                Issued by:       WLR Digital Product line
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Caliber ID:       Name:                                Description:
209055            Appointing mid-order                 CPs shall be able to book appointments against open orders subject to business rules e.g.
                                                       Point of Variable Charging (PoVC)
Compliant:        Compliance Notes:
No                No upfront appointments will be available through dialogue services as part of the December 2007 ISDN30 release.

Caliber ID:       Name:                                Description:
209058            Number Reservation and               Number selection shall include DDI and SNDDI selection (subject to time limits on
                  Management - DDI and SNDDI           reservation and similar commercially agreed restrictions)
Compliant:        Compliance Notes:
No                There will be no upfront number reservation dialogue service as part of the December 2007 ISDN30 release.

Caliber ID:       Name:                            Description:
209059            Number Reservation and           CPs shall be able to use a reserved number in any order they wish. Subject to time
                  Management - Use reserved number restrictions on those numbers.
Compliant:        Compliance Notes:
No                There will be no upfront number reservation dialogue service as part of the December 2007 ISDN30 release.

Caliber ID:       Name:                                Description:
209060            Number Reservation and               Number Reservation DS shall return the free number ranges on the same unit and cluster as
                  Management - Number Ranges           the submitted CLI. (This is an extension of existing PSTN functionality to cover digital
                                                       number ranges)
Compliant:        Compliance Notes:
No                There will be no upfront number reservation dialogue service as part of the December 2007 ISDN30 release.

Caliber ID:       Name:                                Description:
209061            Number Reservation and               When the desired number for retention is entered, the DS shall return the related numbers
                  Management - Number Retention        available on the same unit/cluster. Openreach will manage any numbering restrictions
                                                       imposed by Digital and exchange clusters
Compliant:        Compliance Notes:
No                There will be no upfront number reservation dialogue service as part of the December 2007 ISDN30 release.
 Page 56 of 191                                                                                      Issued by:       WLR Digital Product line
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Caliber ID:       Name:                                   Description:
209062            Number change requirement               When converting an ISDN installation, Openreach shall indicate whether a number change
                                                          will be required.
Compliant:        Compliance Notes:
Yes               Openreach will send any new numbers required as part of KCI 3

Caliber ID:       Name:                                   Description:
209064            Technology Types                        Openreach shall return viable bearer types for ISDN30 products to serve target premise i.e.
                                                          Copper or Fibre viable, Fibre only viable (distance/reach)
Compliant:        Compliance Notes:
Partial           There is no existing DS which returns these details but the viable bearer type shall be sent back to the CP via KCI2. The
                  distance/reach is still being considered by the design teams.

Caliber ID:       Name:                                   Description:
209065            Dialogue Services Input                 Any Working Number or Service Line ID associated with an installation shall be able to drive
                                                          dialogue services
Compliant:        Compliance Notes:
Partial           Only the main number can drive the dialogue service.

Caliber ID:       Name:                                   Description:
209066            Obtain Installation Details - ISDN 30   For ISDN30 DASS CPs shall be able to make installation queries on a channel by channel
                  rules                                   basis or across the whole bearer ONLY. For ISDN30e CPs shall be able to make installation
                                                          queries across the installation.
Compliant:        Compliance Notes:
Partial           CPs will be able to make installation queries using only the Service ID or the main billing number.
                  The OID Dialogue Service will provide the installation details for all WLR3 ISDN30 DASS & WLR3/WLR2/BTRC ISDN30 ETSI
                  installations. CPs may contact the SMC via email to obtain the details for BTRC/WLR2 ISDN30 DASS installations. Further design
                  work is continuing and we hope to implement a full OID Dialogue Service for all ISDN30 installations at a later date.

Caliber ID:       Name:                                   Description:
209067            Capacity Checks                         Capacity checks shall include available line card, current bearers, if service is available (if no
                                                          current bearer), likely type of bearer to be provided.
Compliant:        Compliance Notes:
Yes
 Page 57 of 191                                                                                     Issued by:       WLR Digital Product line
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Caliber ID:       Name:                                   Description:
209068            Manage Line Plant Availability -        Manage Line Plant Availability shall return information on the number of spare channels
                  Bearer Capacity                         available on the bearer, line card and type of bearer.
Compliant:        Compliance Notes:
No                Managed line plant availability DS will not be available for ISDN30 in the December 2007 release.

Caliber ID:       Name:                                   Description:
209069            Obtain Installation Details - Bearer ID For ISDN 30 CPs shall be provided with bearer ID(s) and detailed NTP/NTE type and
                                                          location. (This is required to support correct selection of potential network connections by
                                                          CPs when placing orders).
Compliant:        Compliance Notes:
Partial           The OID Dialogue Service can not be run with Bearer ID but will return the Bearer ID when run with the Service ID or main billing
                  number.
                  The OID Dialogue Service will provide the installation details for all WLR3 ISDN30 DASS & WLR3/WLR2/BTRC ISDN30 ETSI
                  installations. CPs may contact the SMC via email to obtain the details for BTRC/WLR2 ISDN30 DASS installations. Further design
                  work is continuing and we hope to implement a full OID Dialogue Service for all ISDN30 installations at a later date.

Caliber ID:       Name:                                   Description:
209070            Appointing - BIS                        CPs shall have the ability to request and book an appointment (including out of normal
                                                          working hours) with Openreach in order to manage the BIS of an ISDN30 service
Compliant:        Compliance Notes:
No                No upfront appointment

Caliber ID:       Name:                                   Description:
209071            Number Selection - Silver ALK           Openreach to re-visit the Silver ALK process with respect to ISDN30 and Number Selection
                                                          and how this could be improved to allow a CP to select number ranges for Silver ALK
                                                          (significant impact for ISDN30 where DDI is involved)
Compliant:        Compliance Notes:
No                No upfront number reservation
 Page 58 of 191                                                                                  Issued by:      WLR Digital Product line
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Caliber ID:       Name:                                Description:
209072            ISDN30 Appointing                    CPs shall be able to select appointments for ISDN30 installations once all EU site visit
                                                       requirements are determined by Openreach.

                                                       CPs shall be able to book these appointments with a Gold or Silver Address Key.

                                                       Where possible, these shall be driven by Access Times to be provided by Communication
                                                       Providers (This will enable CPs to book appointments orders for surveys, pre-wiring,
                                                       equipment installation, BIS).
Compliant:        Compliance Notes:
No                No upfront appointment

Caliber ID:       Name:                              Description:
209151            Available numbers on exchange unit CPs shall be able to specify a number and be returned available numbers on that exchange
                  and cluster                        unit and subsequent cluster
Compliant:        Compliance Notes:
No                Number reservation and management is not supported as a DS.

Caliber ID:       Name:                                Description:
209247            Number Reservation and               CPs shall be able to reserve numbers (once the address matching survey has been
                  Management - reserve number          completed, providing a valid address key to the CP)
Compliant:        Compliance Notes:
No                As previous requirement.

Caliber ID:       Name:                                Description:
215829            Appointing Time Slots                CP shall be able to specify time slots (not just dates), for appointing of ISDN2 and ISDN30
                                                       installations
Compliant:        Compliance Notes:
No                Appointing dialogue service is not supported for ISDN30 as part of the December 07 release.
 Page 59 of 191                                                                                 Issued by:      WLR Digital Product line
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5.1.5 Provision

Caliber ID:       Name:                                Description:
209085            Products to be ordered               The following are the only valid product types on the WLR3 stack:
                                                       ISDN 30e
                                                       ISDN 30 DASS
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                Description:
209086            B2B gateway                          WLR3 orders will be placed via the B2B gateway using xml files
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                Description:
209087            24 x 7                               The B2B gateway shall be open 24 x 7 to accept orders
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                Description:
209094            Provide to Non-Standard Premise -    CPs shall be able to place an order for a Provide to Non Standard Premise for ISDN
                  DWAL                                 Products for: - DWAL (Directly Wired Access Line) - if not Ancillary Product
Compliant:        Compliance Notes:
No                Provision of Directly Wired Access Lines will not be available as part of the December 2007 ISDN30 Release.

Caliber ID:       Name:                                Description:
209096            Provide to Non-Standard Premise      CPs shall be able to place an order for a Provide to Non Standard Premise for ISDN
                  (non B2B orders) - Emergency         Products for the following where Openreach offers a manual workaround NOT via B2B: -
                                                       Emergency
Compliant:        Compliance Notes:
No                Provide to Non-Standard Premises in Emergency situation will not be available as part of the December 2007 ISDN30 Release.
 Page 60 of 191                                                                                      Issued by:          WLR Digital Product line
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Caliber ID:       Name:                                   Description:
209097            Provide to Non-Standard Premise         CPs shall be able to place an order for a Provide to Non Standard Premise for ISDN
                  (non B2B orders) - Major Incident       Products for the following where Openreach offers a manual workaround NOT via B2B: -
                                                          „Major Incident‟
Compliant:        Compliance Notes:
Yes               This will be available via an entirely manual process (details of the process still to be confirmed)

Caliber ID:       Name:                                   Description:
209098            No Basic Premium                        There is no requirement to differentiate between Basic and Premium on ISDN
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                   Description:
209099            Standard Provide Types                  There shall be no specific process to support the following types, these shall be fulfilled
                                                          using standard process: - Line plant enquiry - NDVR (New Development Visit Reduction) -
                                                          Leased Line Back-up - Own Use - Temporary Line - BTW lines for exchange monitoring
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                   Description:
209100            Conversion - Analogue to Digital        CPs shall be able to place a provide order to convert from an Analogue to Digital Product
                                                          e.g.. Single PSTN (WLR3) to ISDN2e Standard Product (WLR3).
                                                          The following are valid conversion scenarios:
                                                          - Analogue (3 products: PSTN Basic, PSTN Premium and Multi-line Aux) x digital (4
                                                          products)
                                                          - Digital (4 products) x analogue (3 products)
                                                          - Within EMP (WLR3)
                                                          - Across EMP and WLR2 and BTR Classic
                                                          - Across EMP and MPF
Compliant:        Compliance Notes:
Partial           LLU to ISDN conversions will not be supported.
 Page 61 of 191                                                                               Issued by:       WLR Digital Product line
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Caliber ID:       Name:                             Description:
209101            Conversion - Digital to Digital   CPs shall be able to place a provide order to convert from a Digital to Digital product e.g.
                                                    ISDN2e Standard (WLR3) to ISDN2e System Product (WLR3):
                                                    - ISDN30 DASS to ISDN30e
                                                    - Within EMP
                                                    - Across EMP and WLR2 and BTR Classic
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                             Description:
209102            Conversion options - Number       The following options shall be available when placing a conversion order: - Number
                  Portability                       portability
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                             Description:
209103            Conversion options - Channels     The following options shall be available when placing a conversion order: - Add / remove
                                                    channels
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                             Description:
209104            Conversion options - Add DDI or   The following options shall be available when placing a conversion order: - Add DDI or DSS
                  DSS
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                             Description:
209105            Conversion options - Import DN    The following options shall be available when placing a conversion order: - Change to
                                                    imported DN
Compliant:        Compliance Notes:
Yes
 Page 62 of 191                                                                                 Issued by:      WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                         Issue date:     11 September 2007


Caliber ID:       Name:                               Description:
209106            Conversion options - Retain Standby The following options shall be available when placing a conversion order: - Retain Standby
                  Power                               power (Not for ISDN 2)
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                Description:
209107            Conversion options - Retain DDI      The following options shall be available when placing a conversion order: - Retain DDI range
                  Range
Compliant:        Compliance Notes:
Partial           Day 1 ISDN2 is not on the strategic stack. Therefore it will be a transfer + Conversion Scenario - WLR2 ISDN2 to WLR3 ISDN30.

Caliber ID:       Name:                                Description:
209110            Conversion options - DDI             The following options shall be available when placing a conversion order: - Provide / remove
                                                       one or more DDI range/s
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                Description:
209111            Conversion options - SNDDI           The following options shall be available when placing a conversion order: - Provide / remove
                                                       one or more SNDDI
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                Description:
209112            Manage Line Card Parameters          Openreach to manage line card parameters for ISDN and any rules / constraints surrounding
                                                       them
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                Description:
209113            Conversion - Retain Number           For retain number type orders as part of a conversion (not new provides) automated number
                                                       reservation shall keep numbers on the same exchange & cluster as the retained numbers
 Page 63 of 191                                                                                  Issued by:      WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                          Issue date:     11 September 2007


Compliant:        Compliance Notes:
Yes               There shall be no number reservation dialogue service. Openreach will look to retain numbers where possible.

Caliber ID:       Name:                                 Description:
209114            Conversion - Cease Redcare            When converting a line with Redcare or other 3rd party products to ISDNxx, incompatible
                                                        products shall automatically be removed to allow the order to progress, retaining compatible
                                                        products that the EU/CP requires.
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
209115            Conversion - Cease Redcare            For an analogue conversion a pending cease notification shall be sent to Redcare and other
                                                        3rd Party Suppliers advising that the EU is ceasing the product.
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
215815            Combination of CoA, Transfer and      CPs shall be able to place any combination of Change of Address, Transfer and Conversion
                  Conversion - ISDN30                   for WLR3 Digital products in a single order - Change of Address
Compliant:        Compliance Notes:
No                This can be met through two or more separate orders. Openreach will consider providing a combined solution in a future release.
                  The sequence of orders to be placed will be communicated through the Product Documentation.

Caliber ID:       Name:                                 Description:
215816            Change of Address Order               A CP shall be able to place an order for Change of Address for WLR Digital products
Compliant:        Compliance Notes:
Partial           CP coordinated Cease and Provide will be used for the December 07 release. Openreach will consider a further CoA solution in a
                  future release.

Caliber ID:       Name:                                 Description:
215818            CoA and Conversion                    A CP shall be able to place an order for Change of Address and Conversion in a single order
                                                        for WLR3 Digital Products
 Page 64 of 191                                                                                  Issued by:      WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                          Issue date:     11 September 2007


Compliant:        Compliance Notes:
Partial           This can be met through two or more separate orders. Openreach will consider providing a combined solution in a future release.

Caliber ID:       Name:                                 Description:
215819            CoA and Transfer                      A CP shall be able to place an order for Change of Address and Transfer in a single order
                                                        for WLR3 Digital Products
Compliant:        Compliance Notes:
Partial           This can be met through two or more separate orders. Openreach will consider providing a combined solution in a future release.

Caliber ID:       Name:                                 Description:
215820            CoA, Transfer and Conversion          A CP shall be able to place an order for Change of Address and Transfer and Conversion in
                                                        a single order for WLR3 Digital Products
Compliant:        Compliance Notes:
Partial           This can be met through two or more separate orders. Openreach will consider providing a combined solution in a future release.

Caliber ID:       Name:                                 Description:
215821            Transfer and Conversion               A CP shall be able to place an order for - Transfer and Conversion
Compliant:        Compliance Notes:
No                CPs will be required to place two separate orders.

Caliber ID:       Name:                                 Description:
209146            Pre-Approved ECCs                     CPs shall be able to specify a maximum pre-approved ECC value at order placement.
Compliant:        Compliance Notes:
Yes               ECC bands will be specified, not the actual values

Caliber ID:       Name:                                 Description:
209147            ECC Rules - CP Confirmation           If a CPs pre-approved ECC value is greater than the quote the order shall progress as per
                  Required                              normal.
                                                        If the CPs pre-approved ECC value is less than the quote the CP shall be required to
                                                        provide confirmation of acceptance before the order progresses.
Compliant:        Compliance Notes:
Yes               CPs will not receive a quote but ECC bands will be specified.
 Page 65 of 191                                                                                   Issued by:      WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                           Issue date:     11 September 2007


Caliber ID:       Name:                                 Description:
209148            Pre-Approved ECC rules                Openreach shall provide CPs with a quote for the order they have requested. If the work to
                                                        be completed exceeds the ECC value stated in the order, this needs to be either: Accepted
                                                        or rejected by the CP before the order progresses
Compliant:        Compliance Notes:
Partial           ECC bands will be specified, not the actual values

Caliber ID:       Name:                                 Description:
209149            Specify NTE Location                  CPs shall specify the exact required location of NTE when placing an order.
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
209152            Expedite fulfilment order             CPs shall have the ability, to expedite an ISDN fulfilment order, (subject to commercial
                                                        agreement).
Compliant:        Compliance Notes:
No                Expediting of fulfilment orders will not be supported as part of the December 2007 ISDN30 release. Openreach will reconsider this
                  for delivery at a later date.

Caliber ID:       Name:                                 Description:
209154            DDIs and SNDDIs                       CPs shall be able to specify required DDIs, SNDDIs, MSNs and DNs as part of a Provide,
                                                        Modify and Amend order (Subject to what numbers exist on what technology)
Compliant:        Compliance Notes:
Partial           It will not be possible to specify numbers in an Amend order. MSNs are not available on ISDN30.

Caliber ID:       Name:                                 Description:
209155            Number import - Provide               CPs shall be able to request Number import when placing a Provide order.
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
209156            Number import - Modify                CPs shall be able to request Number import when placing a Modify order
 Page 66 of 191                                                                                     Issued by:      WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                             Issue date:     11 September 2007


Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                  Description:
209157            CPS                                    CPs shall be able to specify CPS when placing a Provide order, if CP is a CPSO
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                  Description:
209158            Specify Channels                       CPs shall specify required number of Channels required when placing a Provide order
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                               Description:
215828            Presentation Number - Provide Order CPs shall be able to provide a Presentation number when placing a provide order.
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                  Description:
209160            Open Orders                            CPs shall be able to place orders where existing open orders are present (Open order rules
                                                         apply).
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                  Description:
209162            Pre-Wiring                             CPs shall be able to order Pre-Wiring as part of a provide order not just a standalone
                                                         Common Product Portfolio order.
Compliant:        Compliance Notes:
No                This is a wider requirement - not purely part of the ISDN30 delivery. This product will be delivered as part of a cross-product
                  requirement across several technologies. Timescales to be determined.

Caliber ID:       Name:                                  Description:
209163            Quote - Configurable Lifetime          Quotes shall have a (configurable) lifetime.
 Page 67 of 191                                                                                     Issued by:      WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                             Issue date:     11 September 2007


Compliant:        Compliance Notes:
No                This is a wider requirement - not purely part of the ISDN30 delivery. This product will be delivered as part of a cross-product
                  requirement across several technologies. Timescales to be determined.

Caliber ID:       Name:                                  Description:
209164            Quote - KCI                            When a quote is accepted by the CP within its lifetime, Openreach shall provide the CP with
                                                         a customer contracted date.
Compliant:        Compliance Notes:
No                This is a wider requirement - not purely part of the ISDN30 delivery. This product will be delivered as part of a cross-product
                  requirement across several technologies. Timescales to be determined.

Caliber ID:       Name:                                  Description:
209165            Resurrect Quote                        CPs shall be able to resurrect previously rejected quotes within the lifetime of the quote
Compliant:        Compliance Notes:
No                This is a wider requirement - not purely part of the ISDN30 delivery. This product will be delivered as part of a cross-product
                  requirement across several technologies. Timescales to be determined.

Caliber ID:       Name:                                  Description:
209168            Backward Transfer until the IBMC       Transfer from WLR 3 CP1 to WLR 2 CP2 shall be allowed until the IBMC date.
                  Date
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                  Description:
209169            Olympics                               Openreach shall provide the facility for long lead times (over 90 days) for long lead time
                                                         events
Compliant:        Compliance Notes:
No                This is a wider requirement, across the range of products Openreach offers. It will be available for ISDN30 when developed across
                  the range of products. Timescale for this still to be determined.

Caliber ID:       Name:                                Description:
209171            Transfer variations ISDN 30 - Retain CPs shall be able to order the following variations when placing a transfer order for ISDN30 -
                  Numbering                            Transfers with Retain numbering
 Page 68 of 191                                                                                   Issued by:      WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                           Issue date:     11 September 2007


Compliant:        Compliance Notes:
Yes               This shall be via one order

Caliber ID:       Name:                                 Description:
209172            Transfer variations ISDN 30 - Re-     CPs shall be able to order the following variations when placing a transfer order for ISDN30:
                  numbers                               - Transfers with Re-numbers
Compliant:        Compliance Notes:
Yes               This shall be via one order

Caliber ID:       Name:                                 Description:
209174            Transfer variations ISDN 30 -         CPs shall be able to order the following variations when placing a transfer order for ISDN30:
                  Change Installations                  - Transfer and change 1 installation into 2 installations
Compliant:        Compliance Notes:
Partial           For the December 07 release, the CP would have to raise a separate transfer order and once completed raise a separate modify
                  order for modifications to the installation. Open reach will consider this for later development.

Caliber ID:       Name:                                 Description:
209177            Transfer variations ISDN 30 -         CPs shall be able to order the following variations when placing a transfer order for ISDN30:
                  Addition of DDI                       - Transfers with addition of DDI
Compliant:        Compliance Notes:
Partial           For the December 07 Release, the CP would have to raise a separate transfer order and once completed raise a separate modify
                  order for additional DDI. Openreach will consider this for later development.

Caliber ID:       Name:                                 Description:
209178            Transfer variations ISDN 30 -         CPs shall be able to order the following variations when placing a transfer order for ISDN30:
                  Number Port                           - Number portability
Compliant:        Compliance Notes:
Yes               This will be via one order

Caliber ID:       Name:                                 Description:
209179            Transfer variations ISDN 30 - Routing CPs shall be able to order the following variations when placing a transfer order for ISDN30:
                  Options                               - Transfer of installations and maintain the full variety of routing options (site assurance
                                                        option 1 or 2, dual parenting, diverse routing, alternate routing).
 Page 69 of 191                                                                                    Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                            Issue date:      11 September 2007


Compliant:        Compliance Notes:
Yes               The detailed delivery mechanisms for Business Continuity are still being determined. However, this will form part of the December
                  2007 ISDN30 Release.

Caliber ID:       Name:                                   Description:
209180            Transfer variations ISDN 30 -           CPs shall be able to order the following variations when placing a transfer order for ISDN30:
                  Bearers / channels                      - Transfer + change to numbers of bearers/channels
Compliant:        Compliance Notes:
Yes               For the December 07 release, the CP would have to raise a separate transfer order and once completed raise a separate modify
                  order for additional channels / bearers. Openreach will consider this for later development

Caliber ID:       Name:                                Description:
209181            Transfer variations ISDN 30 - Retain CPs shall be able to order the following variations when placing a transfer order for ISDN30:
                  Options                              - Transfer + retain Standby power, retain Directory Entry, retain SNDDI, retain DDI
Compliant:        Compliance Notes:
Partial           Retain Directory entry and Retain standby power not compliant at present. Compliant to all other options.

Caliber ID:       Name:                                   Description:
209182            Transfer variations ISDN 30 -           CPs shall be able to order the following variations when placing a transfer order for ISDN30:
                  Bearers / channels                      - Transfer + conversion + change to numbers of bearers/channels. This to also support
                                                          transfers of historical lines with 6 channels.
Compliant:        Compliance Notes:
No                The CP should raise a transfer order and once complete, a separate order for Conversion and another Modify order for a change to
                  Channels/Bearers.

Caliber ID:       Name:                                   Description:
209183            Transfer variations ISDN 30 - Billing   CPs shall be able to order the following variations when placing a transfer order for ISDN30:
                  Number                                  - Transfer with billing number per channel
Compliant:        Compliance Notes:
No                This should be done by ordering a transfer based on the main billing number and then placing a modify order to change the billing
                  number.
 Page 70 of 191                                                                                  Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                          Issue date:      11 September 2007


Caliber ID:       Name:                                Description:
209184            Transfer variations ISDN 30 - Retain CPs shall be able to order the following variations when placing a transfer order for ISDN30:
                  Channels                             - Transfer, retain no of channels < 8
Compliant:        Compliance Notes:
Partial           CPs must make an explicit request to retain the channels on a Transfer order.
                  WLR2 ISDN30 DASS installations with less than 6 channels can be transferred.
                  WLR3 ISDN30 DASS installations with 8 or more channels cannot have channels removed to leave less than 8.

Caliber ID:       Name:                               Description:
209185            Transfer variations ISDN 30 - SNDDI CPs shall be able to order the following variations when placing a transfer order for ISDN30:
                                                      - Transfer, add SNDDI
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
209186            Transfer variations ISDN 30 - L4L     CPs shall be able to order the following variations when placing a transfer order for ISDN30:
                                                        - Transfer L4L
Compliant:        Compliance Notes:
No                Like for like transfers will not be supported for the December 07 release due to the complexity of the installations.
                  Information can be provided on the current installation using the OID DS for all WLR3 and ISDN30 ETSI installations or the pre
                  order enquiry for WLR2 or BTRC ISDN30 DASS installations, to allow the CP to order a similar installation.

Caliber ID:       Name:                                 Description:
209188            Change of Address (ISDN 30)           CPs shall be able to place an order for a Change of Address for ISDN30e and ISDN 30
                                                        DASS Products
Compliant:        Compliance Notes:
Partial           CP coordinated Cease and Provide will be used for the December 07 release. Openreach will consider a further CoA solution in a
                  future release.
 Page 71 of 191                                                                                       Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                               Issue date:      11 September 2007


Caliber ID:       Name:                                   Description:
209190            Transfer to ISDN 30                     CPs shall be able to place a Transfer order for ISDN30 Products
                                                          - WLR3 CP1 to WLR3 CP2
                                                          - BTRC to WLR3 CP
                                                          - WLR2 CP to WLR3 CP
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                   Description:
209191            Select Bearer type                      For provide scenarios, CPs shall have the option to select the bearer type (i.e. copper, fibre,
                                                          radio) at their own expense).
Compliant:        Compliance Notes:
Partial           The CP shall only be able to indicate his preferred Choice of Medium, this is then subject to availability and suitability for the
                  installation.

Caliber ID:       Name:                                   Description:
209192            Site Assurance Option 2                 CPs shall have the ability to electronically activate resilience options.
Compliant:        Compliance Notes:
No                Resilience options shall be activated manually. CPs shall contact the NMC by phone to activate their disaster recovery plan.

Caliber ID:       Name:                                   Description:
209193            Fulfilment order - standby bearer       CPs shall have the ability to request site assurance option 2 in fulfilment orders (including
                                                          transfers)
Compliant:        Compliance Notes:
Yes               The detailed delivery mechanisms for Business Continuity are still being determined. However, this will form part of the December
                  2007 ISDN30 Release.

Caliber ID:       Name:                                   Description:
209194            Out of area lines                       CPs shall have the ability to request out of area lines for ISDN30.
Compliant:        Compliance Notes:
Yes               CPs shall order Out of Area as a BC option by providing the required details in the ISDN30 provision order.
 Page 72 of 191                                                                                   Issued by:      WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                           Issue date:     11 September 2007


Caliber ID:       Name:                                 Description:
209195            Provide where Nothing Exists (ISDN    CPs shall be able to place an order for ISDN30e and ISDN30 DASS Products where nothing
                  30)                                   exists.
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
215851            Onsite Inspection                     CPs shall have the ability to arrange an engineering visit to their End User premises to carry
                                                        out an on-site inspection and repair where necessary. However, this will not be through a
                                                        dialogue service
Compliant:        Compliance Notes:
No                Onsite inspection will not be part of the December 2007 ISDN30 release.

Caliber ID:       Name:                                 Description:
215840            Caller Re-direct when Change of       CP shall be able to request Caller Re-direct when transferring from an ISDN2 and ISDN30
                  Address                               installation to an analogue installation
Compliant:        Compliance Notes:
No                There is a requirement on PSTN to enable this to happen. This is currently not planned for delivery until March 2008 therefore the
                  December 2007 ISDN30 release will not be compliant. Additionally Change of Address is not part of the December 2007 Release.

Caliber ID:       Name:                                 Description:
215858            BIS validation - working day          For the BIS, when the date / time has been entered on the order, it shall be validated to
                                                        check it is a working day, and before the end of working day cut-off time (for non Out Of
                                                        Hours requests).
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
226955            LOP                                   There shall be a Large Order Process for ISDN30.

                                                        LOP (ISDN30e and ISDN30 DASS only) is for orders where the total number of bearers
                                                        required is 5 or more than 5 (at the same time), or an order where the total number of DDIs
                                                        requested is 1000 or more than 1000 (at the same time).
 Page 73 of 191                                                                                 Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                         Issue date:      11 September 2007


Compliant:        Compliance Notes:
Yes




5.1.6 Amend

Caliber ID:       Name:                              Description:
209285            Amend Provide Order - Hazard Notes A CP shall be able to raise an order to amend the following details in an open provide order:
                  - ISDN30                           - Hazard notes
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                Description:
209286            Amend Provide Order - EU Contact     A CP shall be able to raise an order to amend the following details in an open provide order:
                  Details (1) - ISDN30                 - End User onsite Contact details (1)
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                Description:
209287            Amend Provide Order - EU Contact     A CP shall be able to raise an order to amend the following details in an open provide order:
                  Details (2) - ISDN30                 - End User onsite Contact details (2)
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                Description:
209289            Amend Provide Order - CRD -          A CP shall be able to raise an order to amend the following details in an open provide order:
                  ISDN30                               - CRD - (install date for CRD)
Compliant:        Compliance Notes:
Yes
 Page 74 of 191                                                                                   Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                           Issue date:      11 September 2007


Caliber ID:       Name:                                 Description:
209292            Amend Provide Order - Acceptance      A CP shall be able to raise an order to amend the following details in an open provide order:
                  of Quote - ISDN30                     - Acceptance of Quote (yes/no)
Compliant:        Compliance Notes:
No                Quote is not supported as part of the December 2007 ISDN30 Release but equivalent functionality is available via excess
                  construction charge approval

Caliber ID:       Name:                                 Description:
209296            Amend Provide Order - BIS Date &      A CP shall be able to raise an order to amend the following details in an open provide order:
                  slot - ISDN30                         - Amend BIS (date and slot)

                                                        This shall cover the following sub-scenarios:

                                                        1. CP ready for BIS now, and wants done in-hours
                                                        2. CP wants BIS at a later date, and wants done in-hours
                                                        3. CP wants BIS Out Of Hours (OOH)
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                             Description:
209297            Amend Provide Order - ISDN30e and The following can not be amended;
                  ISDN30DASS                          * Calling and network features,
                                                      * DDI
                                                      * numbering options
                                                    The CP either has to wait for the provide to complete and raise a modify, or cancel the order
                                                    and submit a new provide with the additional features.
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                             Description:
209248            Amend Provide Order PoVC - Hazard CPs shall be able to raise provide amend orders up to the following point of fulfilling a
                  Notes - ISDN30                    provide order: - Hazard notes - throughout life of open provide order
Compliant:        Compliance Notes:
Yes
 Page 75 of 191                                                                                    Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                            Issue date:      11 September 2007


Caliber ID:       Name:                                 Description:
209249            Amend Provide Order PoNR - EU         CPs shall be able to raise provide amend orders up to the following point of fulfilling a
                  Contact Details (1) - ISDN30          provide order: - End User onsite Contact details (1) - throughout life of open provide order
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
209255            Amend Provide Order PoNR -            CPs shall be able to raise provide amend orders up to the following point of fulfilling a
                  Acceptance of Quote - ISDN30          provide order: - Acceptance of Quote (yes/no) - subject to quote timeout policy rules
Compliant:        Compliance Notes:
No                Quote is not supported as part of the December 2007 ISDN30 Release but equivalent functionality is available via excess
                  construction charge approval

Caliber ID:       Name:                                 Description:
209250            Amend Provide Order PoNR - EU         CPs shall be able to raise provide amend orders up to the following point of fulfilling a
                  Contact Details (2)                   provide order: - End User onsite Contact details (2) - throughout life of open provide order
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                            Description:
209252            Amend Provide Order PoNR - CRD - CPs shall be able to raise provide amend orders up to the following point of fulfilling a
                  ISDN30                           provide order: - CRD - (install date for CRD) - subject to Point of No Return (PONR) policy
                                                   rules
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
209259            Amend Provide Order PoNR - BIS        CPs shall be able to raise provide amend orders up to the following point of fulfilling a
                  Date & Slot - ISDN30                  provide order: - Amend BIS (date and slot) - subject to Point of No Return (PoNR) policy
                                                        rules
Compliant:        Compliance Notes:
Yes
 Page 76 of 191                                                                                 Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                         Issue date:      11 September 2007


Caliber ID:       Name:                                Description:
209256            Amend Provide Order PoNR -           CPs shall be able to raise provide amend orders up to the following point of fulfilling a
                  Engineer Contact Details - ISDN30    provide order: - Amend BIS 3rd party (engineer) contact details - throughout life of open
                                                       provide order
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                Description:
209293            Amend Provide Order - Engineer       A CP shall be able to raise an order to amend the following details in an open provide order:
                  Contact Details - ISDN30             - Amend BIS 3rd party (engineer) contact details
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                             Description:
209260            Amend Modify Order - Hazard Notes A CP shall be able to raise an order to amend the following details in an open modify order: -
                  - ISDN30                          Hazard notes
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                Description:
209262            Amend Modify Order - EU Contact      A CP shall be able to raise an order to amend the following details in an open modify order: -
                  Details (1) - ISDN30                 End User onsite Contact details (1)
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                Description:
209263            Amend Modify Order - EU Contact      A CP shall be able to raise an order to amend the following details in an open modify order: -
                  Details (2) - ISDN30                 End User onsite Contact details (2)
Compliant:        Compliance Notes:
Yes
 Page 77 of 191                                                                                     Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                             Issue date:      11 September 2007


Caliber ID:       Name:                             Description:
209265            Amend Modify Order - CRD - ISDN30 A CP shall be able to raise an order to amend the following details in an open modify order: -
                                                    CRD - (install date for CRD)
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                  Description:
209266            Amend Modify Order - BIS Date &        A CP shall be able to raise an order to amend the following details in an open modify order: -
                  Slot - ISDN30                          Amend BIS (date and slot)
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                  Description:
209261            Amend Modify Order - Engineer          A CP shall be able to raise an order to amend the following details in an open modify order: -
                  Contact Details - ISDN30               Amend BIS 3rd party (engineer) contact details (needs to be added into the provide
                                                         scenarios)
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                            Description:
209272            Amend Modify Order PoNR - Hazard CPs shall be able to raise amend orders up to the following point of fulfilling a Modify order: -
                  Notes - ISDN30                   Hazard notes - throughout life of open modify order
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                  Description:
209273            Amend Modify Order PoNR -              CPs shall be able to raise amend orders up to the following point of fulfilling a Modify order: -
                  Acceptance of Quote - ISDN30           Acceptance of Quote (yes/no) - subject to quote timeout policy rules
Compliant:        Compliance Notes:
Partial           Quote is not supported for Day 1 but equivalent functionality is available via excess construction charge approval
 Page 78 of 191                                                                                  Issued by:        WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                          Issue date:       11 September 2007


Caliber ID:       Name:                               Description:
209275            Amend Modify Order PoNR - EU        CPs shall be able to raise amend orders up to the following point of fulfilling a Modify order: -
                  Contact Details (1) - ISDN30        End User onsite Contact details (1) - throughout life of open modify order
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                               Description:
209276            Amend Modify Order PoNR - EU        CPs shall be able to raise amend orders up to the following point of fulfilling a Modify order: -
                  Contact Details (2) - ISDN30        End User onsite Contact details (2) - throughout life of open modify order
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                               Description:
209278            Amend Modify Order PoNR - CRD -     CPs shall be able to raise amend orders up to the following point of fulfilling a Modify order: -
                  ISDN30                              CRD - (install date for CRD) - subject to Point of No Return (PONR) policy rules
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                               Description:
209274            Amend Modify Order PoNR -           CPs shall be able to raise provide orders up to the following point of fulfilling a Modify order:
                  Engineer Contact Details - ISDN30   - Amend BIS 3rd party (engineer) contact details (needs to be added into the provide
                                                      scenarios)
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                               Description:
209298            Amend Cease Order PoNR - CRD -      CPs shall be able to raise cease amend orders up to the following point of fulfilling a cease
                  ISDN30                              order: - CRD - subject to Point of No Return (PoNR) policy
Compliant:        Compliance Notes:
Yes
 Page 79 of 191                                                                                  Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                          Issue date:      11 September 2007


Caliber ID:       Name:                                Description:
209299            Amend Cease Order - CPP Amend        CPs shall be able to raise amend cease orders up to the following point of fulfilling a cease
                  Order Type - ISDN30                  order: CPP amend order types for Cease i.e. CP has specified that they want equipment
                                                       removed from site.
Compliant:        Compliance Notes:
Partial           There shall be a manual process to remove equipment from an EU‟s site from December 2007. This shall not be provided as part
                  of the Cease order. An improved process may be added at a later date.

Caliber ID:       Name:                            Description:
209300            Amend Cease Order - Hazard Notes CPs shall be able to raise amend cease orders up to the following point of fulfilling a cease
                  - ISDN30                         order: - Hazard notes - throughout life of open cease order
Compliant:        Compliance Notes:
No                This is not required and therefore not supported until NTE Removal (209299) is implemented.

Caliber ID:       Name:                                Description:
209301            Amend Cease Order - EU Contact       CPs shall be able to raise amend cease orders up to the following point of fulfilling a cease
                  Details (1) - ISDN30                 order: - End User Site Contact details (1) - throughout life of open cease order
Compliant:        Compliance Notes:
No                This is not required and therefore not supported until NTE Removal (209299) is implemented.

Caliber ID:       Name:                                Description:
209302            Amend Cease Order - EU Contact       CPs shall be able to raise cease amend orders up to the following point of fulfilling a cease
                  Details (2) - ISDN30                 order: - End User Site Contact details (2) - throughout life of open cease order
Compliant:        Compliance Notes:
No                This is not required and therefore not supported until NTE Removal (209299) is implemented.

Caliber ID:       Name:                                Description:
209303            Amend Cease Order - EU Details -     CPs shall be able to raise cease amend orders up to the following point of fulfilling a cease
                  ISDN30                               order: - End User Details - throughout life of open cease order
Compliant:        Compliance Notes:
No                This is not required and therefore not supported until NTE Removal (209299) is implemented.
 Page 80 of 191                                                                                 Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                         Issue date:      11 September 2007


Caliber ID:       Name:                            Description:
209305            Open Amend Orders - Single Amend CPs shall only be able to raise one Amend order against a specific provide, cease, or modify
                                                   order at any one time
Compliant:        Compliance Notes:
Yes




5.1.7 Cancel

Caliber ID:       Name:                               Description:
209309            Cancel Provide Order                CP shall be able to raise a cancel order up until order closure (KCI3).
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                               Description:
209310            Emergency restoration when          Openreach shall provide an expedite process for emergency restoration of service which
                  slamming has occurred - ISDN30      shall only be applied when both CPs agree that „slamming‟ has occurred.
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                               Description:
209311            Cancel Cease Order                  A CP shall be able to cancel a cease order throughout the life of the cease order. Subject to
                                                      Point of Variable Charging (PoVC) Policy Rules
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                               Description:
209313            PoNR policy - ISDN30e and           There will be a PoNR policy for WLR3 ISDN30.
                  ISDN30DASS
Compliant:        Compliance Notes:
Yes
 Page 81 of 191                                                                                   Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                           Issue date:      11 September 2007



Caliber ID:       Name:                              Description:
209314            Cancel Provide Order - ISDN30e and A CP shall be able to cancel a provide order under the following scenarios:
                  ISDN30 DASS                        Cancel Own up to order closure
                                                     Late Cancellation (beyond Point of Variable Charging (PoVC) - subject to policy rules)
                                                     Cancel Other: from other sources: - from WLR3 CP
                                                     - from WLR2 CP
                                                     - from BTR CP
                                                     - from LLU MPF CP -
                                                     - From Number Portability 'gateway'
                                                     - from Carrier Pre Select Operator
Compliant:        Compliance Notes:
Yes




5.1.8 Modify

Caliber ID:       Name:                                 Description:
209352            Modify Line Features and Services -   A CP shall be able to place a modify order for the following line services and features: -
                  Hazard Notes -                        Hazard Notes
Compliant:        Compliance Notes:
Yes               A modify order can be raised for an installation change and an amend request can be used to change the Hazard & Warning notes.

Caliber ID:       Name:                                 Description:
209353            Modify Line Features and Services -   A CP shall be able to place a modify order for the following line services and features: - EU
                  EU Contact Details                    contact details
Compliant:        Compliance Notes:
Yes               An amend request can be used on a modify order to change EU contact details.
 Page 82 of 191                                                                                   Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                           Issue date:      11 September 2007


Caliber ID:       Name:                                 Description:
209354            Modify Line Features and Services -   A CP shall be able to place a modify order for the following line services and features: -
                  Care Level                            Modify care level
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
209355            Modify Line Features and Services -   A CP shall be able to place a modify order for the following line services and features: -
                  C&NF                                  Apply/modify/remove calling and network features
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
209356            Modify Line Features and Services -   A CP shall be able to place a modify order for the following line services and features: -
                  Directory Entry                       Modify Directory Entry
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
209357            Modify Line Features and Services -   A CP shall be able to place a modify order for the following line services and features: -
                  Channel Attributes                    Change of channel attributes (incl. B/W: ICB / OCB)
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
209358            Modify Line Features and Services -   A CP shall be able to place a modify order for the following line services and features: -
                  R2CC                                  Route to credit control
Compliant:        Compliance Notes:
No                Openreach do not believe that R2CC is an appropriate product for use by ISDN30 CPs for debt management. Normal credit control
                  and debt management processes would be more effective than routing all calls to credit control.
 Page 83 of 191                                                                                    Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                            Issue date:      11 September 2007


Caliber ID:       Name:                                 Description:
209359            Modify Line Features and Services -   A CP shall be able to place a modify order for the following line services and features: -
                  R15X                                  R15x
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
209360            Modify Physical Installation          It shall be possible for a CP to raise a modify order where an engineering visit is required for
                                                        the following activities: - Internal Shift of main NTE - Request Out of Hours Appointment
                                                        (may build on the Day 2 PSTN requirement)
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
209362            Modify - Additional Channel rules     When raising a modify order to add or remove channels, DDIs or SNDDIs CPs must firstly
                                                        confirm details of existing service, the amount to add / remove and the final level.
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
209363            Request Additional Directory          CPs shall be able to specify additional Directory Numbers (SNDDIs, DDIs and MSNs) by
                  Numbers                               placing a Modify order. Additional entries will be chargeable.
Compliant:        Compliance Notes:
Yes               MSNs are not available on ISDN30.

Caliber ID:       Name:                                 Description:
209365            Modify Physical Installation where    It shall be possible for a CP to raise a modify order where an engineering visit is required for
                  engineering visit is required         the following activities: - External Shift (DP / Pole / Line plant arrangement/ BT decides if
                                                        Site survey required)
Compliant:        Compliance Notes:
No                CPs will not be able to request an engineering visit as part of the December 2007 ISDN30 release
 Page 84 of 191                                                                                       Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                               Issue date:      11 September 2007


Caliber ID:       Name:                                    Description:
209367            Modify Physical Installation - Site      It shall be possible for a CP to raise a modify order where an engineering visit is required for
                  Assurance                                the following activities: - (Site Assurance 1,2)
Compliant:        Compliance Notes:
Partial           CPs shall be able to raise a modify order when an engineering visit is required for Site Assurance 1. CPs must raise a separate
                  provide order when an engineering visit is required for Site Assurance 2.

Caliber ID:       Name:                                    Description:
209369            Modify Physical Installation -           It shall be possible for a CP to raise a modify order where an engineering visit is required for
                  Alternative routing                      the following activities: - Alternative routing
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                  Description:
209370            Modify Physical Installation - Diverse It shall be possible for a CP to raise a modify order where an engineering visit is required for
                  Routing                                the following activities: - Diverse routing
Compliant:        Compliance Notes:
Partial           CPs must raise a provide order (not a modify order) when an engineering visit is required for Diverse Routing.

Caliber ID:       Name:                                    Description:
209371            Modify Physical Installation - Dual      It shall be possible for a CP to raise a modify order where an engineering visit is required for
                  Parenting                                the following activities: - Dual Parenting
Compliant:        Compliance Notes:
Partial           CPs must raise a provide order not a modify order where an engineering visit is required for Dual Parenting.

Caliber ID:       Name:                                    Description:
209372            Modify Physical Installation - Battery   It shall be possible for a CP to raise a modify order where an engineering visit is required for
                  Power Backup                             the following activities: - Battery power backup
Compliant:        Compliance Notes:
Yes
 Page 85 of 191                                                                                  Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                          Issue date:      11 September 2007


Caliber ID:       Name:                                 Description:
209376            Modify Capacity or Numbering for -    The CP shall be able to raise the following modify orders against an ISND30 installation: -
                  ISDN30e and ISDN30 DASS Prod          Partial Re-number (w/w/out Caller Re-Direct)
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
209377            Modify Capacity or Numbering -        The CP shall be able to raise the following modify orders against an ISND30 installation: -
                  Channels                              Modify - add/remove channels (including Bulk Channel Discount - see notes)
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                               Description:
209378            Modify Capacity or Numbering - Hunt The CP shall be able to raise the following modify orders against an ISND30 installation: -
                  Groups                              Modify Hunt groups (ISDN30e)
Compliant:        Compliance Notes:
No                This requirement has already been rejected for PSTN. Hunt groups will not be captured in the XML.

Caliber ID:       Name:                                 Description:
209379            Modify Capacity or Numbering - SN     The CP shall be able to raise the following modify orders against an ISND30 installation: -
                  DDI                                   Provide / add / remove / cease / renumber SN DDI numbers (BT or imported)
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
209380            Modify Capacity or Numbering - DDI    The CP shall be able to raise the following modify orders against an ISND30 installation: -
                                                        Provide / add / remove / cease / renumber DDI numbers (BT or imported)
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
209381            Modify Capacity or Numbering -        The CP shall be able to raise the following modify orders against an ISND30 installation: -
                  Digits to switch                      Change digits to switch (ISDN30e or installations with DDI)
 Page 86 of 191                                                                                  Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                          Issue date:      11 September 2007


Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
209383            Modify Capacity or Numbering - DDI    CPs shall be able to raise the following modify orders against an ISND30 installation: -
                                                        Provide / remove one or more DDI to existing installation (main number inside/outside range,
                                                        <1000, >1000, one range exists / two ranges exist, while ceasing another range)
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
209384            Modify Capacity or Numbering -        The CP shall be able to raise the following modify orders against an ISND30 installation: -
                  Billing Number                        Re number main billing number to BT / imported number
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
209385            Modify Capacity or Numbering - Re-    The CP shall be able to raise the following modify orders against an ISND30 installation: -
                  number SNDDI                          Re number SNDDI number
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                               Description:
209386            Modify Capacity or Numbering - DDI, The CP shall be able to raise the following modify orders against an ISND30 installation: -
                  SNDDI and Billing Number            Re number main billing number and one or more DDI range and one or more SNDDI
                                                      number
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
209387            Modify Capacity or Numbering - DDI    The CP shall be able to raise the following modify orders against an ISND30 installation: -
                  and Billing Number                    Re number main billing number and one or more DDI range, one range exists / two ranges
                                                        exist
 Page 87 of 191                                                                                 Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                         Issue date:      11 September 2007


Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                Description:
209388            Modify Capacity or Numbering - DDI   The CP shall be able to raise the following modify orders against an ISND30 installation: -
                  and SNDDI                            Re number main billing number and one or more DDI range and one or more SNDDI
                                                       number
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                Description:
209389            Modify Capacity or Numbering - DDI   The CP shall be able to raise the following modify orders against an ISND30 installation: -
                  and Billing Number                   Re number the main billing number to be within a DDI range, one range exists / two ranges
                                                       exist
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                Description:
209390            Modify Capacity or Numbering -       The CP shall be able to raise the following modify orders against an ISND30 installation: -
                  Outside DDI range                    Re number the main billing number to be outside a DDI range
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                Description:
209391            Modify Capacity or Numbering -       The CP shall be able to raise the following modify orders against an ISND30 installation: -
                  SNDDI and Billing Number             Renumber main billing number and one or more SNDDI number
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                Description:
209392            Modify Capacity or Numbering - DDI   The CP shall be able to raise the following modify orders against an ISND30 installation: -
                  and Billing Number                   Re number main billing number from 1 DDI range to another
 Page 88 of 191                                                                                  Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                          Issue date:      11 September 2007


Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                Description:
209393            Modify Capacity or Numbering - Split The CP shall be able to raise the following modify orders against an ISND30 installation: -
                  Installation                         Split installation to have a second DASS billing number.
Compliant:        Compliance Notes:
Yes               Applicable to ISDN30 DASS only.

Caliber ID:       Name:                                 Description:
209394            Modify Capacity or Numbering -        The CP shall be able to raise the following modify orders against an ISND30 installation: -
                  Merge Channels                        Merge channels to have single main number across all channels.
Compliant:        Compliance Notes:
Yes               Applicable to ISDN30 DASS only.

Caliber ID:       Name:                                 Description:
209395            Modify Capacity or Numbering -        The CP shall be able to raise the following modify orders against an ISND30 installation: -
                  Existing DDI Range                    Add / remove numbers to and from an existing DDI range, one range exists / two ranges
                                                        exist
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
209396            Modify Capacity or Numbering - Re-    The CP shall be able to raise the following modify orders against an ISND30 installation: -
                  number and cease DDI range            Renumber one DDI range, while ceasing another DDI range.
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
213547            Modify Site Assurance divert-to       CPs shall have the ability to modify divert to numbers for Site Assurance.
                  numbers
Compliant:        Compliance Notes:
Yes               Applies only to Site Assurance 1.
 Page 89 of 191                                                                                  Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                          Issue date:      11 September 2007



Caliber ID:       Name:                               Description:
209415            Number Change Improvements          CP & Openreach to agree date and time slots for number changes to ISDN2 system and
                                                      ISDN30
Compliant:        Compliance Notes:
Yes               Proposed to use Amend Downtime request to deliver this requirement




5.1.9 Cease

Caliber ID:       Name:                               Description:
221473            Cease                               The CP shall be able to raise an order to cease an ISDN installation
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                               Description:
209321            CP Requested Cease                  A CP shall be able to place a cease order against an ISDN installation with open orders
                                                      present. Cancellation charges will apply
Compliant:        Compliance Notes:
Yes               Open Order Rules would be applicable

Caliber ID:       Name:                               Description:
209323            3rd Party Product Notification      Third party product suppliers shall be notified of a cease order on an installation.
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                               Description:
209326            Managed Cease                       It shall be possible to raise an order for a managed cease internally where there is a request
                                                      for provide of another product.
 Page 90 of 191                                                                                   Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                           Issue date:      11 September 2007


Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                  Description:
209373            Cease - Caller Re-direct               It shall be possible for CPs to apply Caller Redirection on a DDI or main number for
                                                         ISDN30e and ISDN30 DASS
Compliant:        Compliance Notes:
Partial           The CPs shall be able to apply Caller Redirect to a DDI Range and not an individual DDI number within that range.

Caliber ID:       Name:                                  Description:
209374            Cease ISDN30e and ISDN30DASS           For ISDN30, Openreach shall be able to cease service by the bearer circuit ID.
Compliant:        Compliance Notes:
No                The CP has to provide the Service Id for ceasing the installation

Caliber ID:       Name:                                  Description:
209375            Cease ISDN30e Cease                    For ISDN30e the owning CP shall specify the Service Id or main CLI in order to raise a
                                                         cease order on the installation.
Compliant:        Compliance Notes:
Yes




5.1.10 KCIs


Caliber ID:       Name:                                  Description:
221474            KCI Order Received                     The purpose of all KCIs sent up to KCI 1 shall be the same as currently exists on PSTN
Compliant:        Compliance Notes:
Yes
 Page 91 of 191                                                                                Issued by:      WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                        Issue date:     11 September 2007


Caliber ID:       Name:                                Description:
209399            KCI Order confirmed                  Openreach shall provide CPs with a KCI indicating that the order has been confirmed
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                Description:
209400            KCI Order committed                  Openreach shall provide CPs with a KCI indicating that the order has been committed
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                Description:
209401            KCI Order Complete                   Openreach shall provide CPs with a KCI confirming that the order has been completed
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                Description:
209402            KCI Address Match                    Openreach shall provide CPs with a KCI indicating that the order has been passed on for an
                                                       Address Matching survey
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                Description:
209403            KCI Address Match completed          Openreach shall provide CPs with a KCI specifying the results of an Address Matching
                                                       survey
Compliant:        Compliance Notes:
Yes               This KCI will be sent manually by the SMC.

Caliber ID:       Name:                                Description:
209405            KCI BIS                              CPs shall be provided with a KCI to indicate that BIS has been completed
Compliant:        Compliance Notes:
Yes
 Page 92 of 191                                                                                      Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                              Issue date:      11 September 2007


Caliber ID:       Name:                                   Description:
209406            Plan of activities - once committed     CPs shall receive a plan of activities after an order is committed.
Compliant:        Compliance Notes:
No                CPs will receive a generic plan of activities for the fulfilment process as a part of the product documentation.

Caliber ID:       Name:                                   Description:
209407            Plan of activities - before committed   CPs shall receive a plan of activities to cover the activities required to commit an order (from
                                                          KCI1 to KCI2)
Compliant:        Compliance Notes:
No                CPs will receive a generic plan of activities for the fulfilment process as a part of the product documentation.

Caliber ID:       Name:                                   Description:
209408            Engineer time                           CPs shall be provided details of required EU site visits i.e. date and time and details of
                                                          engineer for secure site visits
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                   Description:
209411            Excess Construction Charges             Openreach shall provide a KCI to CPs advising of cost details of fulfilment Excess
                                                          Construction Charge
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                   Description:
209412            KCI - Subsequent Visit                  If an engineer enables a temporary or partial fix which requires a subsequent visit, the CP
                                                          shall be informed by way of a KCI.
Compliant:        Compliance Notes:
Yes
 Page 93 of 191                                                                                   Issued by:      WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                           Issue date:     11 September 2007


Caliber ID:       Name:                                 Description:
209413            KCI - Additional Work                 If the engineer realises a job is bigger than expected and no survey has been carried out,
                                                        then no work shall be started.

                                                        The engineer shall provide an estimate of the ECCs to the CP.

                                                        The CP shall be advised via a KCI and will need to raise a new appointment / CRD for the
                                                        work.
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
209416            KCI BIS                               For a new provide, Bearer shall automatically be brought into service after 25 days even if
                                                        no BIS date has been received.

                                                        For a conversion, Bearer shall be automatically cancelled after 25 days if no BIS date has
                                                        been received. However the CP shall receive several warnings before this is carried out
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
215321            KCI Jeopardy                          KCI shall be sent out when Openreach believes the order to be in jeopardy. This is for
                                                        informational purposes for CPs.
Compliant:        Compliance Notes:
Yes


Caliber ID:       Name:                                  Description:
215323            KCI (CAD - 2) - EU site visit required KCI shall be sent out 2 days before the Customer Agreed Date for an end user site visit.
                                                         This is for informational purposes for CPs.
Compliant:        Compliance Notes:
Yes
 Page 94 of 191                                                                                Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                        Issue date:      11 September 2007




5.1.11 Jeopardy Management

Caliber ID:       Name:                               Description:
209609            Jeopardy Flags                      Openreach shall monitor order/fault progress and internally flag any activities which have
                                                      failed
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                               Description:
209610            KCI on Change of CCD                Communications Providers shall be sent KCI messages if the CCD on an order changes
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                               Description:
215110            KCI fault progress updates - ISDN30 Openreach shall be able to send CPs unsolicited KCI messages to provide updates on fault
                                                      progress where a fault report is handled under Jeopardy Management (using free form text
                                                      notes where required).
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                               Description:
209613            KCI order in Jeopardy               Communications Providers shall be sent KCI messages if an order falls into Jeopardy even if
                                                      the order is eventually fulfilled by the CCD
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                               Description:
209616            Delay to providing forecast date    If a forecast date cannot be provided when Openreach has committed to provide one by ,
                                                      Openreach shall send a KCI Delay Message.
Compliant:        Compliance Notes:
Yes
 Page 95 of 191                                                                                    Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                            Issue date:      11 September 2007



Caliber ID:       Name:                                  Description:
215462            Number Associated with Fault           EMP shall store live faults by the number with which the fault is raised as well as its main
                                                         number, so that the fault is searchable by both main number and the number with which it
                                                         was reported.
Compliant:        Compliance Notes:
Partial           OR need to know service id, but CPs can also indicate main number/billing number via XML.




5.1.12 Assurance

Caliber ID:       Name:                                  Description:
209422            Fault Reporting System Availability    CPs shall be able to access and raise fault reports on a 24 / 7 basis, although these faults
                                                         will only be handled in accordance with the timescales of the service level associated with
                                                         that line.
Compliant:        Compliance Notes: CPs shall be able to access the gateway and raise faults on a 24x7 basis
Yes

Caliber ID:       Name:                                  Description:
209423            Line Test Availability                 Openreach shall provide access to the line test dialogue service electronically on a 24 x 7
                                                         basis
Compliant:        Compliance Notes:
No                The line test dialogue service will not be available as part of the December 07 release. Faults can be raised by CPs without a line
                  test. Tests will then be carried out by Openreach. We will look to deliver this in a future release.

Caliber ID:       Name:                                  Description:
209424            Gateway & System Downtime              Openreach shall proactively push information about gateway downtimes to Communications
                                                         Providers
Compliant:        Compliance Notes:
Yes
 Page 96 of 191                                                                                    Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                            Issue date:      11 September 2007


Caliber ID:       Name:                                 Description:
209429            CP Preliminary Diagnosis              CPs shall attempt to establish that the fault is not attributable to circumstances outside the
                                                        BT network by using dialogue services and structured questioning before reporting faults.

                                                        This preliminary level of diagnosis must be carried out before the fault is registered.
Compliant:        Compliance Notes:
Partial           There will be structured questions in place for December 2007. There will be no Line Test Dialogue Service for December 2007.

Caliber ID:       Name:                                 Description:
209434            Raise Right When Tested Fault         CPs shall be able to raise a fault report even though the Line Test Dialogue Service
                  Report                                indicates there is no fault (Right When Tested).
Compliant:        Compliance Notes:
Yes               A Line Test Dialogue Service will not be available as part of the December 2007 ISDN30 release.

Caliber ID:       Name:                                 Description:
209430            Structured Questioning Codes          Openreach shall provide CPs with a list of valid structured questioning codes for processing
                                                        fault reports.
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
209439            Raise non CLI Damage Report           CPs shall be able to raise a non CLI Damage Report
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
209440            Raise Fault with Line Test Results    CPs shall be required to specify the results from the Line Test Dialogue Service or provide a
                                                        'no test reason' when raising a Fault Report
Compliant:        Compliance Notes:
Partial           A Line Test Dialogue Service will not be available as part of the December 2007 ISDN30 release. Therefore faults will be accepted
                  regardless of the reason code.
 Page 97 of 191                                                                                     Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                             Issue date:      11 September 2007


Caliber ID:       Name:                                  Description:
209442            Raise Fault with Second Contact        When raising a fault report the Communications Provider shall be able to enter an
                  Details                                alternative, optional second contact.
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                  Description:
209443            Provide Company Name                   CPs shall provide Company name when raising fault reports for customer premises when
                                                         the company resides in a common premise
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                Description:
209446            CPs Providing Additional Information CPs shall be given the ability to provide additional information on their fault reports to
                                                       indicate, for example, the fault is re-occurring or equipment alarms.
Compliant:        Compliance Notes:
Yes               CPs should use fault notes and not a specific field in the B2B

Caliber ID:       Name:                                  Description:
209420            Raise Fault Report                     CPs shall be given the ability to raise faults against ISDN30e and ISDN30 DASS
                                                         installations (via a B2B Gateway)
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                  Description:
209459            Inconclusive Line Test                 Openreach shall undertake further diagnostics test to evaluate the fault location if a fault
                                                         report is raised with an inconclusive line test result
Compliant:        Compliance Notes:
Yes               The line test dialogue service will not be available as part of the December 07 release. Current DS are too slow and/or unreliable to
                  be useful. Faults can be raised by CPs without a line test. Tests will then be carried out by Openreach.
 Page 98 of 191                                                                                       Issued by:        WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                               Issue date:       11 September 2007


Caliber ID:       Name:                                   Description:
209465            Abortive Visits                         If an engineer visits and the visit is aborted because of an error by the CP or their End User
                                                          then Openreach reserves the right to charge using standard visit charges set out in the Price
                                                          List.
Compliant:        Compliance Notes:
Yes               CPs will be charged for all abortive visits, unless there is decision made otherwise for a particular visit.

Caliber ID:       Name:                              Description:
209469            Out of Hours Responses, Care Level Openreach shall progress (receive, diagnose and respond) out of hours fault reports for
                  3                                  Care Level 3 and damage reports where safety is deemed to be an issue
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                   Description:
209471            Priority treatment of ELF and DOAs      Openreach shall treat Early Life Failures (ELFs) and Dead on Arrivals (DOAs) with a higher
                                                          priority.
Compliant:        Compliance Notes:
Partial           These are already prioritised as a higher priority as they are Level 2 or Level 3 faults. This is consistent with the PSTN Process.

Caliber ID:       Name:                                   Description:
215178            Priority treatment of repeat faults -   Openreach shall treat repeat faults with a higher priority.
                  ISDN30
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                   Description:
209477            Customer Premise visit after further    CPs shall be informed an End User premise visit is required if the fault is raised with an
                  diagnostics                             inconclusive Line Test or no test reason code is later diagnosed as being at the Customer
                                                          Premise.
Compliant:        Compliance Notes:
Yes               A Line Test Dialogue Service will not be available as part of the December 2007 ISDN30 release. Therefore faults will be accepted
                  regardless of the reason code.
 Page 99 of 191                                                                                     Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                             Issue date:      11 September 2007


Caliber ID:       Name:                                 Description:
209478            Co-Op Visits                          CPs shall have the ability to arrange for a co-operative Openreach engineering visit if
                                                        required after a fault report has been created.
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
209458            Association with MSO                  Openreach shall check whether a Fault Report is affected by an MSO, PEW or NEW
Compliant:        Compliance Notes:
Yes               Both automated and manual checks are undertaken.

Caliber ID:       Name:                                 Description:
209479            Arranging Subsequent Visits           If subsequent visits to End User premises are required to complete fault fix, Openreach shall
                                                        arrange this with End User and provide details to the CP by way of a KCI
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                                 Description:
215444            Manual Diagnostics                    Openreach shall have the ability to directly contact End Users as part of manual diagnostic
                                                        activities if a fault report is raised with an inconclusive line test result. CPs shall be provided
                                                        information about any contact with the end user through KCIs (with free form text notes) sent
                                                        real-time.
Compliant:        Compliance Notes:
Yes

Caliber ID:       Name:                            Description:
215446            End User Missed Customer Premise CPs shall be required to organise a new customer premise visit if the End User misses the
                  Visit                            original appointment/visit (no appointments for I30 only I2)
Compliant:        Compliance Notes:
Yes               There are no appointments in ISDN30 but visits shall be re arranged with the CP
 Page 100 of 191                                                                                Issued by:      WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                         Issue date:     11 September 2007


Caliber ID:        Name:                               Description:
215447             Openreach Missed Customer           Openreach shall arrange a new visit with the End User where Openreach is unable to meet
                   Premise Visit                       the original End User premise visit and inform the CP of the new visit details
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                               Description:
215448             Temporary Call Forward/Temporary    Notes passed to engineers shall indicate whether temporary call forward/ temporary call
                   Call Divert Engineer Notes          divert is present on the line.
Compliant:         Compliance Notes:
Yes                SMC needs to record fact that TCF/TCD has been manually applied on Switch Mgr, on the CSS Fault Record.

Caliber ID:        Name:                               Description:
215445             TCF/TCD - Charging for Openreach    The CP shall not have charges applied when changes to TCF/TCD have been made for
                   Use                                 Openreach testing purposes
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                               Description:
215449             TCF/TCD Chargeable Service          Temporary Call Forward/ temporary call divert is a chargeable service. The same charge is
                                                       also applied to change the 'Forward to' number.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                               Description:
215474             Turning on/off TCF/TCD              Openreach shall be able to turn off and turn on TCF/TCD while dealing with a fault which
                                                       requires manual diagnostics.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                               Description:
209481             Line Test Before Fault Clear        Openreach shall undertake a line test before a KCI cleared message is sent to CPs.
 Page 101 of 191                                                                                         Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                                  Issue date:      11 September 2007


Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                    Description:
209482             Fault Report Clear Reason                CPs shall be provided with a simple English translation of the fault report clear code.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                    Description:
209483             Accept/Reject Fault Clear                CPs shall be able to confirm or reject a Fault Clear message sent by Openreach
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                    Description:
209484             Reject Fault Clear                       If the CP rejects the fault clear message sent by Openreach, the fault shall be handled
                                                            manually
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                    Description:
209485             Automatic Fault Report Closure           Openreach shall close a fault report if the owning Communications Provider does not
                                                            respond to the fault report clear message within an agreed period of time
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                    Description:
209487             Line remains faulty after engineer fix   If a fault report tests faulty after engineering activities are complete, the fault report shall be
                                                            passed on for further diagnostics and resolution
Compliant:         Compliance Notes:
Yes
 Page 102 of 191                                                                                   Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                            Issue date:      11 September 2007


Caliber ID:        Name:                                 Description:
215451             Removal of TCF/TCD                    Openreach shall remove Temporary Call Forward/Temporary Call Divert (TCF/TCD), if
                                                         present, on fault report closure.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                 Description:
209489             Cancel Fault Report after PoNR        CPs shall have the ability to cancel a fault report after the Point of No Return (PoNR)
                                                         (Subject to the commercial policy)
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                 Description:
209488             Cancel Fault Report up to PoNR        CPs shall have the ability to cancel a fault report up to the Point of No Return (PoNR).
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                 Description:
209491             Amend Fault                           CPs shall have the ability to Amend a Fault Report.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                 Description:
209492             Amend Access Details                  CPs shall be given the ability to change Site Access Details on a fault report throughout the
                                                         fault report's lifecycle
Compliant:         Compliance Notes:
Partial            All site access details can be amended up to the PONR.

Caliber ID:        Name:                               Description:
209493             Amend End User Site Contact Details CPs shall have the ability to amend the End User Site contact details of the primary contact
                   (1)                                 on a fault report throughout its lifecycle
Compliant:         Compliance Notes:
Partial            These details can be amended up to the PONR.
 Page 103 of 191                                                                                   Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                            Issue date:      11 September 2007



Caliber ID:        Name:                               Description:
209494             Amend End User Site Contact Details CPs shall have the ability to amend the End User Site contact details of the secondary
                   (2)                                 contact on a fault report throughout its lifecycle.
Compliant:         Compliance Notes:
Partial            These details can be amended up to the PONR.

Caliber ID:        Name:                                 Description:
209496             Amend Hazard Notes                    CPs shall have the ability to amend the Hazard Notes on a fault report throughout its report's
                                                         lifecycle
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                 Description:
209497             Amend Notes                           CPs shall have the ability to amend the Notes on a fault report throughout its report's
                                                         lifecycle
Compliant:         Compliance Notes:
Yes                After PONR, notes can be updated only in response to a UM requesting more information.

Caliber ID:        Name:                                 Description:
215452             Amend Visit to Customer Premises      CPs shall have the ability to amend a visit to a Customer Premise on a fault report
                                                         throughout the fault report's lifecycle (subject to PoNR policy)
Compliant:         Compliance Notes:
Yes                ISDN30 does not require Appointments hence CPs cannot change the visit details. However, CPs can amend the access times

Caliber ID:        Name:                             Description:
215453             Temporary Call Forward/ Temporary CPs shall be given the ability to add, change or remove Temporary Call Forward/Temporary
                   Call Divert                       Call Divert on a fault report throughout the fault report's lifecycle. (This will be subject to
                                                     commercial policy)
Compliant:         Compliance Notes:
Yes
 Page 104 of 191                                                                                    Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                             Issue date:      11 September 2007


Caliber ID:        Name:                                 Description:
209499             Initiate Billing                      Openreach shall initiate billing on Fault Report closure
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                 Description:
209502             KCI Fault Commoned                    CPs shall be informed if a fault report they have raised has been commoned with a primary
                                                         fault
Compliant:         Compliance Notes:
No                 ISDN30 faults are not commoned. They are progressed as normal high priority faults.

Caliber ID:        Name:                                 Description:
209503             KCIs on Secondary Fault               Secondary faults in a commoning arrangement shall receive the KCI messages of the
                                                         primary fault
Compliant:         Compliance Notes:
No                 ISDN30 faults are not commoned. They are progressed as normal high priority faults.

Caliber ID:        Name:                                 Description:
209504             Retest Lines after Primary Fault      For commoned fault reports, Openreach shall retest each secondary fault line after the
                   Clear                                 primary fault has cleared
Compliant:         Compliance Notes:
No                 ISDN30 faults are not commoned. They are progressed as normal high priority faults.

Caliber ID:        Name:                                 Description:
209505             KCI Line Faulty after Primary Fault   CPs shall be informed if a commoned fault is still present after the primary fault is cleared.
                   Clear
Compliant:         Compliance Notes:
No                 ISDN30 faults are not commoned. They are progressed as normal high priority faults.

Caliber ID:        Name:                                Description:
209507             Customer Premise visit after Primary Openreach shall respond to secondary fault reports according to original SLAs if it is found
                   Fault Clear                          to be faulty after primary fault clear
 Page 105 of 191                                                                                     Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                              Issue date:      11 September 2007


Compliant:         Compliance Notes:
No                 ISDN30 faults are not commoned. They are progressed as normal high priority faults.

Caliber ID:        Name:                                 Description:
215463             Transfer of Lines with Open Faults    For lines transferred with an open fault, the gaining CP shall not assume ownership of the
                                                         open fault.

                                                         The open fault report shall remain with the losing CP, as will liability for the open fault.
Compliant:         Compliance Notes:
Yes                It was decided not to follow the PSTN design due to the short lead time associated with the majority of ISDN30 faults.

Caliber ID:        Name:                                 Description:
215464             KCI Gaining CP ownership of Open      CPs who take ownership of a line with an open fault shall be informed there is an open fault,
                   Fault                                 when the line transfer is complete. However, the open fault will not be transferred to them.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                 Description:
215465             KCI Updates for Open Faults on        For lines transferred with an open fault, both the gaining and losing CP shall receive KCI
                   Transfer                              messages (for the remaining life of the fault report).

                                                         This requirement will only apply for WLR3 ISDN30 to WLR3 ISDN30 transfers.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                 Description:
215466             KCI Confirm Clear on Open Fault on    For lines transferred with an open fault, only the losing CP shall have the ability to confirm a
                   Transfer                              Fault Clear.

                                                         This requirement will only apply for WLR3 ISDN30 to WLR3 ISDN30 transfers.
Compliant:         Compliance Notes:
Yes
 Page 106 of 191                                                                               Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                        Issue date:      11 September 2007


Caliber ID:        Name:                             Description:
215467             Amend, Cancel and Escalate Open   For lines transferred with an open fault, the losing CP shall have the ability to amend, cancel
                   Fault                             and escalate the fault report per usual ownership rights.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                             Description:
209510             KCI Updated ERT due to MSO        CPs shall be provided with the ERT of the MSO clear, where it is known
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                             Description:
209514             Retest Lines after MSO Clear      For fault reports associated with an MSO, Openreach shall retest each line after the MSO,
                                                     PEW or NEW has cleared.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                             Description:
209516             KCI Line Faulty after MSO Clear   CPs shall be informed if a fault report associated with an MSO is still faulty after the MSO is
                                                     cleared.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                             Description:
209522             Responding to Associated Faults   Openreach shall respond to fault reports according to original SLAs if the fault is associated
                   after MSO Clear                   with an MSO but is found to be faulty after MSO clear
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                             Description:
209524             Proactive Incident Reporting      CPs shall be proactively provided information about MSOs , PEWs and NEWs known to
                                                     Openreach
 Page 107 of 191                                                                                       Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                                Issue date:      11 September 2007


Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                    Description:
209508             KCI Associated MSO                       CPs shall be informed if a fault report is associated with an MSO, PEW or NEW
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                Description:
215455             Place Fault Report on Hold until MSO For faults Openreach associates with an MSO, Openreach shall not progress the fault report
                   Clear                                until the MSO is cleared unless the Structured Questioning Code (SQC) indicates internal
                                                        damage.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                    Description:
215456             Customer Premise Visit after MSO         For fault reports associated with an MSO, if a customer premise visit is required after MSO
                   Clear                                    clear, Openreach shall match access details on the original fault report when arranging the
                                                            visit.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                    Description:
209535             Fault History input                      CPs shall be able to request fault history for an installation using any working number
                                                            associated with the installation
Compliant:         Compliance Notes:
Partial            Fault history can be requested at the service id level

Caliber ID:        Name:                                    Description:
209536             Fault History for an entire installation CPs shall be able to request fault history across an entire installation
Compliant:         Compliance Notes:
Yes                Fault history can be retrieved at the service id level
 Page 108 of 191                                                                                        Issued by:         WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                                 Issue date:        11 September 2007


Caliber ID:        Name:                                     Description:
209537             Fault History Request                     CPs shall be able to request fault history by specifying the main number or service ID and
                                                             this will return the entire fault history for the whole bearer (ISDN30e)
Compliant:         Compliance Notes:
Partial            Fault history can be retrieved at the service id level for the entire installation

Caliber ID:        Name:                                     Description:
209528             Fault History on Renumber                 Openreach shall preserve the Fault History associated with an installation on a renumber
Compliant:         Compliance Notes:
Yes                EMP will be able to preserve fault history of an installation on renumber (assuming no change in Service ID).

Caliber ID:        Name:                                     Description:
209529             Fault history on change of address        If a number is retained on a change of address, the fault history shall return details against
                                                             the new installation, and not history against the old installation
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                     Description:
209530             Fault History - 90 Days                   CPs shall be returned 90 days of fault history (regardless of how long they have owned the
                                                             line).
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                     Description:
209531             Fault History - WLR3 Only                 Fault history requests shall only return WLR3 fault history
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                     Description:
225456             Call History - Further Info for DT        When submitting a fault, with certain fault codes (to be defined), CPs shall be required to
                                                             give the call history (including outgoing and incoming DNs and times) for the last 48 hours.
Compliant:         Compliance Notes:
Yes
 Page 109 of 191                                                                                    Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                             Issue date:      11 September 2007



Caliber ID:        Name:                                  Description:
209539             Activate Site Assurance Option 1       CPs shall have the ability to activate Site Assurance Option 1 on a 24x7 basis
Compliant:         Compliance Notes:
Yes                Site assurance Option 1 shall be activated manually. CPs shall contact the NMC by phone to activate their disaster recovery plan.

Caliber ID:        Name:                                  Description:
209540             Activate Site Assurance Option 2       CPs shall have the ability to activate Site Assurance Option 2 on a 24x7 basis
Compliant:         Compliance Notes:
Yes                Site Assurance Option 2 shall be activated manually. CPs shall contact the NMC to activate their disaster recovery plan.

Caliber ID:        Name:                                  Description:
209541             De-activate Site Assurance Option 1    CPs shall have the ability to deactivate Site Assurance Option 1 on a 24x7 basis
Compliant:         Compliance Notes:
Yes                Site assurance Option 1 shall be deactivated manually. CPs shall contact the NMC by phone to deactivate their disaster recovery
                   plan.

Caliber ID:        Name:                                  Description:
209542             De-activate Site Assurance Option 2    CPs shall have the ability to deactivate Site Assurance Option 2 on a 24x7 basis
Compliant:         Compliance Notes:
Yes                Site Assurance Option 2 shall be deactivated manually. CPs shall contact the NMC by phone to deactivate their disaster recovery
                   plan.

Caliber ID:        Name:                                  Description:
209543             Password on Site Assurance             CPs shall be able to activate Site Assurance without a password if the request is raised
                                                          through EMP
Compliant:         Compliance Notes:
No                 EMP activation is not available. CPs activate their DRPs via a phone call and will have to provide their password.

Caliber ID:        Name:                                  Description:
209576             Line Test for Line Fault               The Line Test Dialogue service shall indicate whether there is a line fault
 Page 110 of 191                                                                                    Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                             Issue date:      11 September 2007


Compliant:         Compliance Notes:
No                 The line test dialogue service will not be available as part of the December 2007 ISDN30 release. The current dialogue services
                   are too slow and/or unreliable to be useful. Faults can be raised by CPs without a line test. Tests will then be carried out by
                   Openreach.

Caliber ID:        Name:                                 Description:
209578             Line Test Mandatory Pre-requisite     A Line Test result is a mandatory input in a fault report
Compliant:         Compliance Notes:
No                 The line test dialogue service will not be available as part of the December 2007 ISDN30 release. The current dialogue services
                   are too slow and/or unreliable to be useful. Faults can be raised by CPs without a line test. Tests will then be carried out by
                   Openreach.

Caliber ID:        Name:                                 Description:
209577             Visit to Customer Premise             The Line Test Dialogue Service shall indicate whether a visit to the Customer Premises is
                                                         required
Compliant:         Compliance Notes:
No                 The line test dialogue service will not be available as part of the December 2007 ISDN30 release. The current dialogue services
                   are too slow and/or unreliable to be useful. Faults can be raised by CPs without a line test. Tests will then be carried out by
                   Openreach.

Caliber ID:        Name:                                 Description:
209579             No Test Reason Code - Line Test       Communications Providers shall be able to provide a 'no test reason' if the Line Test
                   System Unavailable                    Dialogue Service is unavailable at the time required
Compliant:         Compliance Notes:
No                 The line test dialogue service will not be available as part of the December 2007 ISDN30 release. The current dialogue services
                   are too slow and/or unreliable to be useful. Faults can be raised by CPs without a line test. Tests will then be carried out by
                   Openreach.

Caliber ID:        Name:                                 Description:
209580             No Test Reason Code - MSO             Communications Providers shall be able to provide a 'no test reason' if the line is affected by
                   affecting Line                        a Major Service Outage or events preventing the running of a line test
 Page 111 of 191                                                                                   Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                            Issue date:      11 September 2007


Compliant:         Compliance Notes:
No                 The line test dialogue service will not be available as part of the December 2007 ISDN30 release. The current dialogue services
                   are too slow and/or unreliable to be useful. Faults can be raised by CPs without a line test. Tests will then be carried out by
                   Openreach.

Caliber ID:        Name:                                 Description:
209581             Line Test                             The Line Test Dialogue Service shall allow any working number on the installation to enable
                                                         a line test
Compliant:         Compliance Notes:
No                 The line test dialogue service will not be available as part of the December 2007 ISDN30 release. The current dialogue services
                   are too slow and/or unreliable to be useful. Faults can be raised by CPs without a line test. Tests will then be carried out by
                   Openreach.

Caliber ID:        Name:                                 Description:
209566             Arrange Co-Op Visit                   CPs shall be able to arrange a Co-Op visit with an Openreach Engineer.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                 Description:
209584             Line Test on all bearer mediums       The Line Test Dialogue Service shall be able to test all types of bearer
Compliant:         Compliance Notes:
No                 The line test dialogue service will not be available as part of the December 2007 ISDN30 release. The current dialogue services
                   are too slow and/or unreliable to be useful. Faults can be raised by CPs without a line test. Tests will then be carried out by
                   Openreach.

Caliber ID:        Name:                                 Description:
209586             Line Test DS                          Communication Providers shall be given the ability to use dialogue services against
                                                         ISDN30e and ISDN30 DASS installations to carry out line tests and to receive the results.
Compliant:         Compliance Notes:
No                 The line test dialogue service will not be available as part of the December 2007 ISDN30 release. The current dialogue services
                   are too slow and/or unreliable to be useful. Faults can be raised by CPs without a line test. Tests will then be carried out by
                   Openreach.
 Page 112 of 191                                                                                        Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                                 Issue date:      11 September 2007


Caliber ID:        Name:                                    Description:
209592             KCI Line faulty after engineer fix       Communications Providers shall be informed if a line still tests faulty after engineering
                                                            activities are complete
Compliant:         Compliance Notes:
Yes                The engineer carries out a commissioning test. If there is still a fault, the engineer will further the fault to the next engineer, and the
                   CP will be informed.

Caliber ID:        Name:                                    Description:
209593             KCIs until KCI Accepted                  The purpose of all KCIs sent up to KCI Accepted shall be the same as what currently exists
                                                            on PSTN
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                    Description:
209594             Fault Report Accepted                    Communications Providers shall be sent a message confirming a fault report has been
                                                            accepted for progression
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                    Description:
209595             KCI Engineer Dispatched                  Communications Providers shall be sent a message once the engineer is dispatched for
                                                            those faults requiring engineering activity
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                    Description:
209596             KCI PONR reached                         Communications Providers shall be sent a message once the Point of No Return of has
                                                            been reached
Compliant:         Compliance Notes:
Yes
 Page 113 of 191                                                                                   Issued by:    WLR Digital Product line
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Caliber ID:        Name:                                 Description:
209597             KCI Rejected Reasons                  Communications Providers shall be provided details if an amend, create or cancellation
                                                         request has been rejected
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                 Description:
209598             KCI Fault Report Clear                Communications Providers shall be sent a KCI cleared message once Openreach has fixed
                                                         the fault
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                 Description:
209599             KCI Fault Report Closed               Communications Providers shall receive a KCI message confirming fault report closure
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                 Description:
209600             KCI Rejected                          Communications Providers shall be sent a message if an amend, cancel or create fault
                                                         report has been rejected
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                 Description:
209602             KCI Site Assurance Activated          Communications Providers shall be sent a message once Site Assurance (Options 1 and
                                                         Options 2) has been activated
Compliant:         Compliance Notes:
Yes                The SMC will inform the CP via email that their disaster recovery plan has been activated.

Caliber ID:        Name:                                 Description:
209603             KCI Frequency                         Openreach shall make available updates at regular intervals and on a status change so that
                                                         CPs can keep their end user informed.
 Page 114 of 191                                                                                     Issued by:      WLR Digital Product line
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Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
215437             KCI TCF/TCD Applied                    Communications Providers shall be sent a message once Temporary Call
                                                          Forward/Temporary Call Divert (TCF/TCD) has been applied, if TCF/TCD is requested
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
209450             Access Times when Raising Fault        CPs shall provide details of access times, including day(s) and time(s), to end user premises
                   Reports                                when raising a fault report.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
225454             Downtimes when Raising Fault           CPs shall be able to specify convenient Downtimes when raising fault reports
                   Reports
                                                          Downtimes are to be specific times rather than am or pm slots
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
226724             Downtimes OR Request                   Openreach shall have the ability to request convenient downtimes from EUs where no fault
                                                          report has been raised on their line.
Compliant:         Compliance Notes:
Yes                This will be a manual process

Caliber ID:        Name:                                  Description:
209451             Raise „Right When Tested‟ Fault        CPs shall be able to raise a fault report requesting a visit to the End User premises even
                   Report with Customer site visit        though the Line Test Dialogue Service indicates there is no fault.
Compliant:         Compliance Notes:
Partial            There will be no line test dialogue service, but CPs can request a site visit, subject to manual SMC validation.
 Page 115 of 191                                                                                     Issued by:        WLR Digital Product line
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Caliber ID:        Name:                                  Description:
209456             ISDN30 Access Times                    Engineer visits to end user premises shall be driven by access times on the fault report and
                                                          Care Level
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
209457             Triggering diverse routing and other   CPs shall have the ability to trigger diverse routing and other resilience options for ISDN30
                   resilience options                     using a phone call as well as EMP.

                                                          Security measures (such as a password) will be needed if request is raised by call.
Compliant:         Compliance Notes:
Partial            CPs will not be able to trigger resilience options via EMP. Site Assurance Options 1 & 2 and Dual Parenting can be triggered via a
                   phone call. Triggering of the remaining resilience options (Alternative Routing, Diverse Routing & Out of Area) is not required.

Caliber ID:        Name:                                  Description:
215440             Number input for Fault Report          For ISDN30 DASS, CPs shall raise the fault against the number associated with the specific,
                   (ISDN30 DASS)                          faulty channel.
Compliant:         Compliance Notes:
No                 For ISDN30 DASS, faults should be raised against both the Service id and the billing number.

Caliber ID:        Name:                                  Description:
215441             Duplicate fault reports                CPs shall be able to raise only one fault report per installation.

                                                          Duplicate fault reports shall not be supported on the same installation.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
215442             Raise Fault with TCF/TCD               CPs shall be able to raise a fault report specifying Temporary Call Forward/Temporary Call
                                                          Divert (TCF/TCD) to be applied, when a fault condition is diagnosed.
Compliant:         Compliance Notes:
Yes
 Page 116 of 191                                                                                    Issued by:       WLR Digital Product line
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Caliber ID:        Name:                                  Description:
215443             TCF/TCD for Line not in working        Openreach shall make Temporary Call Forward/Temporary Call Divert available whenever a
                   state                                  line is not in a working state (whether or not the fault is on the BT network), for example, due
                                                          to loss of power to the NTE (this will be subject to the charging policy).
Compliant:         Compliance Notes:
Partial            CP can request TCF/TCD as part of the fault order only if there is a fault on the line or elsewhere in the BT network
 Page 117 of 191                                                                                   Issued by:       WLR Digital Product line
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5.1.13 Common Portfolio Products
Caliber ID:        Name:                                 Description:
209624             Quote - Within Provide                A quote requested as a standalone order may be used within a provide order
Compliant:         Compliance Notes:
No                 Standalone quote is a Common Portfolio Product currently being considered for delivery in March 08. Therefore this is not being
                   considered for delivery for ISDN30 alone in the December 07 release.

Caliber ID:        Name:                                 Description:
209626             Quote - Time Bands                    CPs want indicative costs for internal shifts, expressed in time bands, e.g. 30mins, 2 hours
Compliant:         Compliance Notes:
No                 Standalone quote is a Common Portfolio Product currently being considered for delivery in March 08. Therefore this is not being
                   considered for delivery for ISDN30 alone in the December 07 release.

Caliber ID:        Name:                                 Description:
209627             Survey - Quote Charging               The cost of surveys carried out in the course of a quote shall be charged to the CP if they do
                                                         not place a firm order within the quote lifetime (30 days).
Compliant:         Compliance Notes:
No                 Standalone quote is a Common Portfolio Product currently being considered for delivery in March 08. Therefore this is not being
                   considered for delivery for ISDN30 alone in the December 07 release.

Caliber ID:        Name:                                 Description:
209628             Internal Wiring                       Openreach shall provide a product option to deliver internal (extension) wiring solutions for
                                                         ISDN or other products, beyond the defined NTP or NTE
Compliant:         Compliance Notes:
No                 Openreach do not carry out work beyond the NTE for ISDN30. Therefore this requirement is not applicable.

Caliber ID:        Name:                                 Description:
209630             Pre-wiring                            CPs shall be able to request pre-wiring when placing orders for new ISDN 2 or ISDN 30
                                                         services where nothing exists.
 Page 118 of 191                                                                                      Issued by:       WLR Digital Product line
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Compliant:         Compliance Notes:
No                 Pre-wiring is a Common Portfolio Product currently being considered for delivery in March 08. Therefore this is not being
                   considered for delivery for ISDN30 alone in the December 07 release.

Caliber ID:        Name:                                   Description:
209631             CPP and Firm Orders                     Openreach to provide facility to link CPP and ISDN orders
Compliant:         Compliance Notes:
No                 Linking CPP and Firm Orders is currently being considered for delivery in March 08 to accompanying major Common Portfolio
                   Products. Therefore this is not being considered for delivery for ISDN30 alone in the December 07 release.

Caliber ID:        Name:                                   Description:
209634             Modify Physical Installation - NTE      It shall be possible for a CP to raise a modify order where an engineering visit is required for
                   Shift                                   the following Common Portfolio Product activities : - NTE shift
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                   Description:
209636             Modify Physical Installation - Internal It shall be possible for a CP to raise a modify order where an engineering visit is required for
                   Shift                                   the following Common Portfolio Product activities : - Internal Shift beyond NTE
Compliant:         Compliance Notes:
No                 Openreach do not carry out work beyond the NTE for ISDN30. Therefore this requirement is not applicable.

Caliber ID:        Name:                                   Description:
209637             Modify Physical Installation - External It shall be possible for a CP to raise a modify order where an engineering visit is required for
                   Shift                                   the following Common Portfolio Product activities : - External Shift (DP / Pole / Line plant
                                                           arrangement/ BT decides if Site survey required)
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                   Description:
209638             Modify Physical Installation -          It shall be possible for a CP to raise a modify order where an engineering visit is required for
                   Extension Wiring                        the following Common Portfolio Product activities : - Extension Wiring
 Page 119 of 191                                                                                     Issued by:       WLR Digital Product line
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Compliant:         Compliance Notes:
No                 Openreach do not carry out work beyond the NTE for ISDN30. Therefore this requirement is not applicable.

Caliber ID:        Name:                                  Description:
209639             Arrange Co-Op Visit                    CPs shall have the ability to request an engineering visit to the End User premises, without a
                                                          specific fault report or fulfilment order.
Compliant:         Compliance Notes:
No                 It is the responsibility of the CP to coordinate a joint Openreach engineer and CP engineer visit to the EU premises

Caliber ID:        Name:                                  Description:
226128             Provide to Event or Exhibition         CPs shall be able to place an order for a Provide of a short duration line for ISDN30 for an
                                                          event or exhibition.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
226129             Events - Definition                    Lines to events and exhibitions are a type of short duration line. A new installation type shall
                                                          be set up under the Short Duration lines category called "Events and Exhibitions".
Compliant:         Compliance Notes:
Yes                Provided as a Common Portfolio Product

Caliber ID:        Name:                                  Description:
226130             Events - Ordering                      CPs shall be able to use the Miscellaneous LVR (Low Volume Request) mechanism to
                                                          request a line provide to an event or exhibition.

                                                          There shall be a template provided to CPs (placed on the external portal) setting out the
                                                          information that they must provide as part of the order.
Compliant:         Compliance Notes:
Partial            The ordering mechanism for Events and Exhibitions is still to be determined, but is likely to be by telephone call or email.
 Page 120 of 191                                                                            Issued by:       WLR Digital Product line
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Caliber ID:        Name:                         Description:
226131             Events - Order Cancellation   CPs shall be able to cancel an order for a line to an event or exhibition, through a call (and
                                                 email) to their designated Project Manager in the SMC.

                                                 Normal ISDN30 order cancellation rules shall apply.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                         Description:
226132             Events - Multiple Lines       CPs shall be able to order multiple lines to a single event or exhibition, and have these
                                                 linked together for more effective fulfilment and ceasing of lines.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                         Description:
226134             Events - Additional Charges   A provide to an Event or Exhibition shall be liable for Excess Construction Charges and
                                                 Time Related Charges where appropriate, plus the short duration line charge, in addition to
                                                 the standard product connection and rental charges - to be determined.

                                                 The information that the line is to an event or exhibition shall be passed to billing who shall
                                                 then charge accordingly.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                         Description:
226135             Events - Project Management   Orders relating to events and exhibitions (which may include a survey, multiple line provides,
                                                 excess construction charges and time related charges) shall be linked together and project
                                                 managed within the SMC and Field Operations teams.
Compliant:         Compliance Notes:
Yes
 Page 121 of 191                                                                                      Issued by:       WLR Digital Product line
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5.1.14 Manage CP

Caliber ID:        Name:                                   Description:
209644             Addition of a new CP                    There shall be a service establishment process for adding a new CP to Openreach
                                                           processes and systems to enable them to provide WLR3 products to their EUs.

                                                           The service establishment process (automated where possible) should include:
                                                           - Credit vetting
                                                           - Customer training/demonstrations
                                                           - B2B integration activities
                                                           - Creating a Customer Service Plan
                                                           - CP obtaining a DUNS Id
                                                           - Configuring EMP systems
                                                           - Establishment on Billing systems
                                                           - Identification of whether the CP is a Carrier Preselect Operator (CPSO)
                                                           - Confirmation that the CP is a WLR3 operator
Compliant:         Compliance Notes:
Yes                Details of the Service establishment are still being worked on, particularly for customer training and demos, but these facilities will
                   be available

Caliber ID:        Name:                                   Description:
209645             Test/Training facilities                Openreach shall allow a new CP to access testing and training facilities whilst integrating
                                                           their systems and processes with Openreach.

                                                           These facilities shall also be available in the event of new software releases which require
                                                           compatibility or interworking testing.
Compliant:         Compliance Notes:
Yes                CPs can use the testing environment for training but training is not specifically provided by Openreach.

Caliber ID:        Name:                                   Description:
209646             Credit Vetting                          Credit validation shall be carried out for all new and existing CPs in accordance with the
                                                           Openreach Credit Vetting & Security Deposit Policy.
Compliant:         Compliance Notes:
Yes
 Page 122 of 191                                                                           Issued by:       WLR Digital Product line
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Caliber ID:        Name:                         Description:
209649             Name Change                   Openreach shall support the changing of a CPs name as part of a managed process.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                         Description:
209647             Access Control                Openreach shall have the ability to enable or disable a CPs access, for example, based on
                                                 credit worthiness and operational readiness.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                         Description:
209648             CP Contact Details            With the exception of the CPs company name, Openreach shall allow a CP to provide or
                                                 update their contact details in their Customer Service Plan.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                         Description:
209650             Novations                     Openreach shall support the merging of legally separate CP line bases into a single entity
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                         Description:
209651             CP Splitting                  Openreach shall support the splitting of a CP's base of lines into two or more distinct legal
                                                 entities
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                         Description:
209652             Customer Base Move Charging   Openreach reserves the right to charge CPs for modifications of their customer base, for
                                                 example, for novations, splits or name changes.
Compliant:         Compliance Notes:
Yes
 Page 123 of 191                                                                                   Issued by:       WLR Digital Product line
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Caliber ID:        Name:                                 Description:
209653             Modify CP call routing numbers        Openreach shall support changes requested by a CP to for their 15x, RTCC and 100 (if
                                                         available) call routing numbers.
Compliant:         Compliance Notes:
Partial            R100 is deferred from the ISDN30 December 07 Release due to the high costs involved in changes required for BT OA and as this
                   is not part of the PSTN baseline. R2CC is deferred as Openreach do not believe that R2CC is an appropriate product for use by
                   ISDN30 CPs for debt management. Normal credit control and debt management processes would be more effective than routing all
                   calls to credit control.

Caliber ID:        Name:                                 Description:
209654             Register all incoming complaints      Openreach shall provide a facility for CPs to register a complaint in line with their Customer
                                                         Service Plan.
Compliant:         Compliance Notes:
Yes                CPs will be able to submit complaints using the existing WLR2 ISDN30 complaints process. Expected volumes are expected to be
                   very low. Openreach will review the process for submitting complaints as the volume of WLR3 ISDN30 installations increases.

Caliber ID:        Name:                                 Description:
209655             Migrate CP customer base - bulk       Openreach shall enable the bulk transfer of one CPs End User base to another CP with no
                   transfer                              loss of service or features on the lines (to satisfy takeovers or novations)
Compliant:         Compliance Notes:
Partial            Lines can be transferred but service may be interrupted

Caliber ID:        Name:                              Description:
209656             Migrate CP customer base - WLR2 to Openreach shall allow the migration of a CP's WLR2 lines to WLR3.
                   WLR3
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                 Description:
209657             Cessation of CP                       Openreach shall allow the withdrawal of a CP from the market place.
Compliant:         Compliance Notes:
Yes
 Page 124 of 191                                                                                  Issued by:      WLR Digital Product line
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Caliber ID:        Name:                                Description:
209658             Suspend CP                           Openreach shall support immediate suspension of CP from trading with Openreach and
                                                        prevent access to their base of lines.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                Description:
209659             Suspension of new fulfilment order   Openreach shall be able to prevent a CP placing new Provide orders but allow CPs access
                                                        to their existing base of lines.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                               Description:
209660             Bulk application of Debt Management Openreach shall have the ability to apply debt management options in bulk against a set of
                                                       specified CP's line.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                Description:
209661             Bulk Cessation                       Openreach shall have the ability to cease all of a CPs base of lines.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                Description:
209662             Charges for CP Closure               Openreach reserves the right to charge for the closure of a CP.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                Description:
209663             Technical Helpdesk                   Openreach shall provide a System Support (Helpdesk) to manage queries relating to
                                                        systems used in placing orders/ faults and other technical queries.

                                                        Order and Repair progression / status should not be part of this service.
 Page 125 of 191                                                                                     Issued by:       WLR Digital Product line
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Compliant:         Compliance Notes:
Yes                Helpdesk will be available, but detailed support arrangements will be confirmed as part of business deployment activities.

Caliber ID:        Name:                                  Description:
209665             Customer Service Plan                  Customer Service plans shall be agreed with each CP to detail how Openreach and the CP
                                                          should work together and include each party's contact and escalation points.

                                                          The Customer service plan shall be reviewed regularly to ensure validity and accuracy.
                                                          (It is the responsibility of CPs and Openreach to maintain this Plan).
Compliant:         Compliance Notes:
Yes                Openreach is not proposing to amend the Customer Service plan process as part of the ISDN30 Release in December 07.

Caliber ID:        Name:                                  Description:
209667             IACB Restriction                       Openreach shall reject orders for IACB placed by CPs deemed to have Significant Market
                                                          Power (currently BT Retail).
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
209669             Fraud Management                       Openreach shall provide to the CPs un-priced Call Detail Records (CDRs) periodically per
                                                          day for their customers.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
209670             Data Storage                           Data shall be stored for transactions for a limited period (currently 90 days in PSTN).

                                                          Archive access shall be available thereafter in line with BT's data retention policies
Compliant:         Compliance Notes:
Yes
 Page 126 of 191                                                                                  Issued by:      WLR Digital Product line
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5.1.15 MIS


Caliber ID:        Name:                               Description:
215541             WLR3 Digital Vol_3 - WLR3 Digital   WLR3 Digital Working System Size:
                   WSS - Volume of installed base      It shall be possible to report the total installed base (number of WLR3 Digital lines) and
                                                       report on Working System Size for WLR3 Digital.

                                                       The report shall be broken down by:
                                                       - Overall Total
                                                       - Total by Product
                                                       - Overall Product and Product Sub Total by CP
                                                       - Reporting Interval (e.g. daily, weekly, monthly etc)
                                                       - Care Package (Total Care etc)
                                                       - District (GB, NI)
                                                       - By bearer and channel
Compliant:         Compliance Notes:
Partial            Not compliant for:
                   - District
                   - By Bearer and Channel

                   These may be available in future.

Caliber ID:        Name:                               Description:
215542             Revenue System Size (RSS)           It shall be possible to capture data and report on Revenue System Size for WLR3 Digital.

                                                       The report shall be broken down by:
                                                       - Overall Total
                                                       - Total by Product
                                                       - Overall Product and Product Sub Total by CP
                                                       - Reporting Interval (e.g. daily, weekly, monthly etc)
                                                       - Care Package (Total Care etc)
                                                       - District (GB, NI)
                                                       - By bearer and channel
 Page 127 of 191                                                                                Issued by:      WLR Digital Product line
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Compliant:         Compliance Notes:
                   Not compliant for:
Partial            - District
                   - By Bearer and Channel

                   These may be available in future.

Caliber ID:        Name:                               Description:
215543             B2B Gateway Availability            KPI 7 - Openreach shall measure on a monthly basis the actual availability of the B2B
                                                       Gateway and shall express it as a percentage of the published availability of the B2B
                                                       Gateway.

                                                       Openreach shall show separately the impact of planned outages by providing 2
                                                       measurements:
                                                       - B2B Gateway availability excluding scheduled outages (expressed as a percentage of the
                                                       published availability of the Gateway). For this measure, scheduled outages are not
                                                       deducted from the actual availability figure.
                                                       - B2B Gateway availability including scheduled outages (expressed as a percentage of the
                                                       published availability of the Gateway). For this measure, scheduled outages are deducted
                                                       from the actual availability figure.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                               Description:
215544             Average time between order          Openreach defines the acceptance of an order as the point in time when an order has either
                   submission and acceptance           been rejected or confirmed back to the CPs with order details and completion date.

                                                       Openreach shall provide an arithmetic mean across all CPs of the time between the orders
                                                       becoming available for processing and acceptance of:
                                                       - All WLR3 Digital provide requests
                                                       - All WLR3 Digital modify request
                                                       - All WLR3 Digital cease requests

                                                       For each of the three categories, Openreach shall specify the number of orders used to
                                                       derive the measure, including processing time for high priority orders
 Page 128 of 191                                                                                    Issued by:      WLR Digital Product line
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Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
215545             Percentage of orders that flow         For those orders designed to be processed automatically (major volume transfer and change
                   through Openreach systems              requests for single line installations), Openreach shall provide an aggregate percentage
                                                          across all CPs of WLR3 Digital orders expected to be processed automatically that are
                                                          actually processed automatically without manual processing
Compliant:         Compliance Notes:
Yes                This is possible in principle, but currently need to determine how automatic processing is defined and how this will be measured in
                   practice.

Caliber ID:        Name:                                  Description:
215546             Percentage of orders that are          KPI 1 - Percentage of committed orders that became rejected orders during the reporting
                   rejected                               period.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
215547             Percentage of orders fulfilled on time KPI 2 - Percentage of completed orders that were completed by the Contract Confirmed
                                                          Delivery Date (CCD) during the reporting period in relation to each of
                                                          - newly fulfilled orders for lines
                                                          - transferred lines
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
215548             Percentage of newly fulfilled lines    KPI 3 - Percentage of completed WLR3 Digital orders that were reporting as having a fault
                   reported as faulty                     during the reporting period whereby that fault was reported within a configurable number of
                                                          calendar days of the date it became a completed order.

                                                          For the purpose of this measure, faults are taken to be faults cleared to network. Note that
                                                          this measure only applies to new fulfilment orders.
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Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                 Description:
215549             Percentage of installed base reported KPI 4 - Number of completed orders that were registered as having a fault during a three
                   as faulty                             month rolling period ending at the end of the reporting period, measured as a percentage of
                                                         the mean of the installed base.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                   Description:
215550             Average time to restore service         KPI 5 - Average time between submission of a WLR3 (Digital) fault report and the fault being
                                                           cleared. This is the time between KCI X and KCI Y.

                                                           Openreach shall provide an arithmetic mean across all CPs of the time between submission
                                                           of a fault report and the fault being cleared for:
                                                           - All WLR3 appointed faults
                                                           - All WLR3 non-appointed faults
Compliant:         Compliance Notes:
Partial            This will be available for average time to clear, but not split between appointed and non-appointed faults as this is not relevant for
                   ISDN30.

Caliber ID:        Name:                                   Description:
215551             Percentage of repeat faults             KPI 6 - Percentage of WLR3 Digital lines that are subject to repeat faults
                                                           Openreach shall provide the percentage of CP fault reports which recurred within 30 days of
                                                           the resolution of an earlier fault on the same line.
Compliant:         Compliance Notes:
Yes
 Page 130 of 191                                                                                     Issued by:      WLR Digital Product line
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Caliber ID:        Name:                                  Description:
215552             WLR3 Digital Vol_1a - Volume of        Total number of WLR3 Digital orders that have been KCI1 during the reporting period.
                   orders submitted (KCI1)
                                                          Openreach shall provide an aggregate number across all CPs of:
                                                          - WLR3 transfer requests
                                                          - WLR3 new fulfilment requests
                                                          - WLR3 modify requests
                                                          - WLR3 cease requests
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
215553             WLR3 Digital Vol_1b - Volume of        Total number of WLR3 Digital orders that have been KCI2 during the reporting period
                   orders submitted (KCI2)
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
215554             WLR3 Digital Vol_2 - Volume of         Total number of WLR3 Digital orders that completed (i.e. reached KCI3) during the reporting
                   orders completed (KCI3)                period in relation to each order type (i.e. provide, modify, cease) and any order sub-type.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                Description:
215555             WLR3 Digital Vol_4: Volume of faults It shall be possible to report the total number of fault reported during the reporting period.
                   reported
                                                        This report shall be by:
                                                        - Care Level
                                                        - Product Type
                                                        - Fault Type
                                                        - CP

                                                          To ensure a like for like comparison, the BT Retail volumes exclude front end clears as
                                                          these are managed by the CPs.
 Page 131 of 191                                                                             Issued by:      WLR Digital Product line
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Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                            Description:
215556             Volume of orders rejected        Volume (aggregate across all CPs) of WLR3 Orders rejected broken down by order type.
                                                    These volume figures are used to derive the percentage measure called 'Aggregate % of
                                                    orders rejected'
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                            Description:
215557             Aggregate % of orders rejected   Aggregate percentage across all CPs of WLR3 orders rejected broken down by order type.

                                                    This percentage is based on orders rejected over orders processed (see 'Average time
                                                    between order submission and acceptance' [Ofcom / CP - 17] measure definition for details)
                                                    as the orders submitted in a given month are not all processed in that month.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                            Description:
215558             % of appointments missed         Percentage of times that an appointment for an engineering visit is missed
                                                    - due to no access
                                                    - due to Openreach

                                                    For WLR3 Digital, this measure should be split by Fulfilment and Assurance appointments. '

                                                    No access' is defined as:
                                                    - No access available, engineer is unable to gain access to the site
                                                    - The Site Contact is not available and no one at the site has knowledge of why the engineer
                                                    is on site
                                                    - The engineer is unable to gain access to the exact room or floor in which the work is
                                                    required due to obstruction, not ready, etc
                                                    - Lease not signed
                                                    - Contact number supplied is incorrect or there is no reply
 Page 132 of 191                                                                               Issued by:      WLR Digital Product line
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Compliant:         Compliance Notes:
No                 Appointments are not applicable to ISDN30.




5.1.16 Billing

Caliber ID:        Name:                               Description:
215338             Create billing mechanism for CP     Openreach shall bill CPs monthly for WLR3 ISDN
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                               Description:
215339             Single Bill                         A consolidated single Openreach bill shall be generated for each CP for lines and any
                                                       associated calls for all the WLR3 products (PSTN SL, PSTN ML, ISDN2, ISDN30). It will not
                                                       include Ethernet or LLU.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                               Description:
215346             Paperless Billing                   The WLR3 Bills shall be delivered to Communications Providers in an electronic format via
                                                       Compact Disc or e-Billing.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                               Description:
215347             Bill Format (WLR2 and WLR3)         During a WLR2 to WLR3 migration period the bill shall include charges for both WLR2 and
                                                       WLR3 products.
Compliant:         Compliance Notes:
Yes
 Page 133 of 191                                                                             Issued by:       WLR Digital Product line
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Caliber ID:        Name:                          Description:
215348             Bill Format (front page)       The Bill shall have a front page summary of charges as follows i.e. those that are chargeable
                                                  in the bill as defined by the contract : Rental Total Connection & Transfer Charges Early
                                                  Termination Charges Usage Charges Transfer Charge Rebates Other Charges Discounts
                                                  Adjustments
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                          Description:
215349             Bill Format (usage summary)    The Bill shall have Usage Summary charges for all events for each WLR3 product for which
                                                  charges apply for the billing period.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                          Description:
215350             Bill Format (usage included)   The Openreach consolidated bill shall contain calls associated with the line from the
                                                  Wholesale Calls Line Associated offering including any discounted calls.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                          Description:
215351             Bill Format (usage excluded)   The Openreach bill shall not contain any calls made using the Wholesale Calls Line
                                                  Independent product, Carrier PreSelection or Indirect Access.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                          Description:
215352             Openreach Bill                 The bill shall identify Openreach as the provider of the lines
Compliant:         Compliance Notes:
Yes
 Page 134 of 191                                                                                      Issued by:       WLR Digital Product line
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Caliber ID:        Name:                                   Description:
215353             Openreach livery                        The bill shall be provided in Openreach livery
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                   Description:
215354             Monthly bill content                    The Monthly Bill for a CP shall contain summary and back-up information for charges owed
                                                           by the CP since the previous bill for the following:
                                                           - new connections
                                                           - transfers of existing connections (including pre-validation of transfers)
                                                           - conversions of existing connections
                                                           - reconfiguration of existing connections
                                                           - rental (both the exchange line and any additional services)
                                                           - default call charges for each service
                                                           - calling and network features supported on each service
                                                           - debt management ordered for each service
                                                           - common portfolio products ordered for each service
                                                           - miscellaneous items
                                                           - adjustments and refunds
                                                           - order rejection charges
                                                           - late order cancellation charges
Compliant:         Compliance Notes:
Yes                The detail designs regarding default call charges are still to be confirmed. All other features detailed in this requirement are
                   compliant for the December 2007 ISDN30 release.

Caliber ID:        Name:                                   Description:
215360             Bill Content (summary and backup)       The Bill sent to the CP shall consist of a summary bill and a backup file containing detail of
                                                           the charges contained in the summary bill
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                   Description:
215361             Bill Content (default call charges)     The bill shall contain information for all the default (WCLA) call charges owed by the CP
                                                           since the previous bill.
 Page 135 of 191                                                                                  Issued by:       WLR Digital Product line
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Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                Description:
215363             Bill Content (Product Feature        The bill shall contain charge information for all Product Features ordered against each
                   charges for ISDN30)                  ISDN30 service (The ISDN30 Product Features are TBD as part of the ISDN30
                                                        Requirements Definition)
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                Description:
215364             Bill Content (charges for debt       The bill shall contain charge information for the following Debt Management services
                   management services)                 ordered against each installation - Indirect Access Call Barring - Route to Credit Control -
                                                        Outgoing Calls Barring - Temporary Out of Service
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                Description:
215366             Bill Content (Common Portfolio       The bill shall contain charge information for the following ISDN30 Common Portfolio
                   Products for ISDN30)                 Products owed by the CP since the previous bill Excess Construction Charges Time Related
                                                        Charges for Assurance and Fulfilment Standalone Survey Facility (with or without a firm
                                                        order) Events Line Type (order linking facility) Adhoc Engineer Visit Pre wiring Facility Out of
                                                        Hours Appointing Enhanced Service Packages NTE Shifts Alternatively Routed Lines (for
                                                        resilience) Backup battery replacement External Shift / Customer Driven Network
                                                        Rearrangement NTE Shelf Mounting
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                Description:
215367             Bill Content (miscellaneous items)   The bill shall contain charge information for the following miscellaneous items owed by the
                                                        CP since the previous bill: Change of Number Abortive Visits Administration Other One-off
                                                        Costs Service Level options Expedited repair
Compliant:         Compliance Notes:
Yes
 Page 136 of 191                                                                                    Issued by:       WLR Digital Product line
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Caliber ID:        Name:                                  Description:
215368             Bill Content (miscellaneous items)     The bill shall contain information for the following miscellaneous items due to the CP since
                                                          the previous bill: Standby Power Business Continuity Services (i.e. site assurance options 1
                                                          and 2, alternative routing, diverse routing, dual parenting)
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
215369             Bill Content (adjustments & refunds)   The bill will contain information for all adjustments and refunds due to the CP since the
                                                          previous bill.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                               Description:
215370             Bill Content (Time Related Charge & When a Time Related Charge arises as a result of a fulfilment order then the order reference
                   Fulfilment Order)                   number and charge details will also be shown on the bill backup as a cross reference.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                               Description:
215371             Bill Content (Time Related Charge & When a Time Related Charge arises as a result of a fault then the fault reference number
                   Fault)                              and charge details will also be shown on the bill backup as a cross reference.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
215372             Reconciliation of Bill against CDRs    The CP shall be provided with reconciliation data to link the monthly bills with the priced
                                                          daily Call Data Records
Compliant:         Compliance Notes:
Yes
 Page 137 of 191                                                                                   Issued by:       WLR Digital Product line
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Caliber ID:        Name:                                 Description:
215373             Notification of Bill                  Openreach shall notify a CP by email when their monthly bill files are available for
                                                         downloading
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                 Description:
215374             Notification Contacts                 Bill ready notification shall go to the nominated contacts(s) as detailed in Customer Service
                                                         plan.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                 Description:
215375             Bill Payment (monitoring)             Payment of the bill by CPs will be monitored.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                 Description:
215382             Availability of CDRs - Daily          On a daily basis, all newly created Call Data Records (from the previous day), will be priced
                                                         and made available for accessing by each CP.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                 Description:
215383             Availability of CDRs - 20.00hrs       Call Data Records should be available by 20:00 each day.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
215384             Availability of CDRs (fraud detection) All newly created un-priced Call Data Records, will be made available for each CP six times
                   - 6 per day                            per day (every 4 hrs) to enable them to detect any fraudulent activity associated with their
                                                          lines.
 Page 138 of 191                                                                                    Issued by:       WLR Digital Product line
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Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
215385             Availability of CDRs (fraud detection) Newly created un-priced Call Data Records (available for each CP six times per day, every 4
                   - Timings                              hrs) will be available immediately following (within 10 minutes) of the 4 hour calling period
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
215386             Charges for cancelling an open fault   Openreach shall have the ability to bill for cancelling an open fault when works have already
                                                          started at EU premise. (The Point of Variable Charging (PoVC) policy will govern where
                                                          charges will be due)
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                 Description:
215387             Charges for engineer visit when fault Openreach shall have the ability to bill for the engineer visit where the CP has not used
                   not found                             Dialogue services to investigate a fault, or the CP or EU has made an error in reporting a
                                                         fault, but has requested an engineer visit and no fault is found.
Compliant:         Compliance Notes:
Yes                There is no Line Test Dialogue Service as part of the December 2007 ISDN30 release.

Caliber ID:        Name:                                  Description:
215388             Charging during OCB                    Openreach shall have the ability to bill rental charges for the line whilst OCB (Outgoing Call
                                                          Barring) is in place.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
215389             Charging during TOS                    Openreach shall have the ability to bill rental charges for the line whilst TOS (Temporary Out
                                                          of Service) is in place.
 Page 139 of 191                                                                                     Issued by:       WLR Digital Product line
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Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
215390             Call Commitment Packages               The bill shall contain details of discounts associated with any call commitment package
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
215395             Bill by Bearer from KCI3               Openreach shall have the ability to bill by the bearer circuit ID from KCI3 (without waiting for
                                                          the ISDN BIS).
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
215398             Billing for Calling & Network Features Openreach shall have the ability to bill for the C&NFs across the installation (ISDN2,
                                                          ISDN30e) and the C&NFs on each channel (ISDN30 DASS)
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
215400             Out of Hours Charging                  Openreach shall have the ability to bill for out of hours appointments
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
215402             Charging for Maintenance Options       Openreach shall have the ability to bill CPs for level 3 care packages on a per channel
                   (ISDN30 DASS only)                     basis.
Compliant:         Compliance Notes:
Yes
 Page 140 of 191                                                                                  Issued by:       WLR Digital Product line
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Caliber ID:        Name:                               Description:
215403             Rejected Orders                     Openreach shall have the ability to bill for processing invalid orders that are rejected (e.g.
                                                       that contain incompatible products associated with the line)
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                               Description:
215404             Expedited Orders                    Openreach shall have the ability to bill for processing expedited fulfilment orders (in addition
                                                       to standard charges)
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                               Description:
215405             Excess and Time-Related Charges -   Openreach shall have the ability to bill for Excess and Time-Related Charges applied during
                   Provide order                       the fulfilment of orders.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                               Description:
215406             Excess and Time-Related Charges -   Openreach shall have the ability to bill for Time-Related Charges applied during a modify
                   Modify Order                        order.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                               Description:
215407             Standard Directory Entry            Openreach shall not bill for Standard Directory Entry service
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                               Description:
215408             Non Standard Directory Entries      Openreach shall not accept orders for Enhanced, Bold, complex, Group or other types of
                                                       non-standard Directory entries. (CPs will contact BT Wholesale for these. Openreach shall
                                                       NOT be billing for these directory entries, BT Wholesale will do this).
 Page 141 of 191                                                                                     Issued by:       WLR Digital Product line
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Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
215409             Fixed Line SMS Text                    Openreach shall have the ability to bill for Fixed Line SMS Text usage on the line
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
215411             Directory Assistance 118xxx codes      Openreach shall not bill for Directory Assistance 118xxx codes
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
215415             Temporary Call Forward/Temporary       Openreach shall not bill for Temporary Call Forward/ Temporary Call Divert (TCF/TCD)
                   Call Divert - charging for Openreach   when it is applied for Openreach testing purposes, i.e. removing and reapplying TCF/TCD
                   use
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
215416             Cancel Own                             Openreach shall have the ability to bill for cancelled orders where work has been started (to
                                                          recover costs). In the case of Cancel Own, the cancelling CP should be charged.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
215422             Expedited Repair - One off Price       Openreach shall have the ability to bill a single, one-off price for an expedited repair
                                                          response
Compliant:         Compliance Notes:
Yes
 Page 142 of 191                                                                                    Issued by:       WLR Digital Product line
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Caliber ID:        Name:                                  Description:
215423             Expedited Repair - 3 pricing levels    There should be three possible expedited repair pricing levels depending on the CPs current
                                                          care level (initially these may be set at the same price).
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
215424             Expedited Repair - Scalable            If Openreach does not meet the agreed timescale for the expedited repair, there shall be a
                   refundable charge                      scalable refund dependent on the repair performance
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
215428             Compensation - Claim submission        CPs shall be able to raise a compensation claim via the B2B gateway for onward processing
                                                          by Openreach.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
215429             Compensation - Billing                 The bill shall indicate details of compensation claims.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
215430             Dialogue Services                      Openreach shall be able to bill for excessive use of Dialogue Services
Compliant:         Compliance Notes:
No                 Design team is still considering the solution to meet this requirement

Caliber ID:        Name:                                  Description:
215431             Raw Call Data (previously NCP)         Openreach shall be able to bill CPs for the fulfilment of Raw Call Data.
Compliant:         Compliance Notes:
No                 Openreach is looking to develop a solution for December 2007 but details are yet to be confirmed
 Page 143 of 191                                                                                   Issued by:       WLR Digital Product line
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Caliber ID:        Name:                                 Description:
215432             CP Novation                           Openreach shall have the ability to bill CPs for novations:
                                                         - WLR2 CP takes over WLR3 CP (EMP to SPG)
                                                         - WLR2 CP takes over CP with a mixture of WLR2 and WLR3 (SPG & EMP to SPG)
                                                         - WLR3 CP takes over CP with a mixture of WLR2 and WLR3 (SPG & EMP to EMP)
                                                         - WLR3 CP takes over WLR3 CP (EMP to EMP)
                                                         - WLR3 CP takes over WLR2 CP (SPG to EMP)
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                 Description:
215433             CP Name & Address Change              Openreach shall have the ability to bill CPs for Name and address changes: - Name and
                                                         address change of WLR3 CP - Name and address change of WLR3/2 CP
Compliant:         Compliance Notes:
No                 CPs can change the name and address but this will not be billed for.

Caliber ID:        Name:                                 Description:
215434             CP Withdrawal from Market             Openreach shall have the ability to bill for the closure of a CP. - Withdrawal of CP with both
                                                         WLR2 & WLR3 products - Withdrawal of WLR3 CP (There shall be a one-off admin charge
                                                         associated with these activities).
Compliant:         Compliance Notes:
Yes




5.1.17 R500 Requirements

Caliber ID:        Name:                                 Description:
223008             2nd contact details - entering 2nd    When raising a trouble report the CP shall be able to enter alternative, optional (2nd contact)
                   contact (Assurance)                   details.
                                                         The fields required are:
                                                         Individual‟s Name
                                                         Individual‟s Contact Number.
 Page 144 of 191                                                                                     Issued by:       WLR Digital Product line
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Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                 Description:
223009             2nd contact details - amend           The CP shall be able to amend the 2nd contact details on a fault report.
                   (Assurance)
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                 Description:
223010             2nd contact details - Openreach       Access privileges assigned to Openreach stakeholders for the 2nd contact details shall be
                   access (Assurance)                    assigned as per the access privileges for the 1st contact details.
                                                         (i.e. If an SMC agent can view but not amend the 1st contact details, then they should also
                                                         be able to view but not amend the 2nd contact details.)
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                 Description:
223024             Escalations - In flight fault         The CP shall be able to escalate „in flight‟ fault reports
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                 Description:
223025             Escalations - In flight order         The CP shall be able to escalate „in flight‟ orders through the new common „Issue‟ process,
                                                         using the B2B Gateway.
Compliant:         Compliance Notes:
Partial            Assurance escalations shall be submitted through the B2B gateway. Fulfilment escalations shall be raised manually through a
                   phone call

Caliber ID:        Name:                                 Description:
223026             Escalations - Communications          Openreach shall be able to record communications relating to the escalation process
                                                         between CP and Openreach. This information shall be held for 6 months.
Compliant:         Compliance Notes:
Yes                Openreach will maintain a record of each escalation. Level of detail held on individual communications is to be determined.
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Caliber ID:        Name:                                 Description:
223027             Escalations - Communications text     CPs shall be able to populate an optional free-form text field to communicate reasons for the
                   field                                 escalation.
Compliant:         Compliance Notes:
Partial            Assurance escalations are fully compliant, Fulfilment escalations are non compliant as escalations will be raised manually through
                   a phone call, which will allow similar information to be communicated.

Caliber ID:        Name:                                 Description:
223028             Escalations - Acceptance              Openreach shall be able to reject or accept an escalation for an order.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                 Description:
223029             Escalations - Notification to CP      Openreach shall notify the CP whether the CPs escalation has been rejected or registered
                                                         (for investigation) and provide an associated reason for that decision.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                 Description:
223030             Escalations - Consistent Process      The Escalation process for fulfilment orders and assurance orders shall be consistent as far
                                                         as practical.
Compliant:         Compliance Notes:
No                 Assurance escalations shall be submitted through the B2B gateway. Fulfilment escalations shall be raised manually through a
                   phone call.

Caliber ID:        Name:                              Description:
223031             Escalations - Customer Issues Team The SMC shall be able to escalate an order to the Customer Issues team.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                 Description:
223032             Escalations - Management              Openreach shall be able to manage an escalation.
 Page 146 of 191                                                                                     Issued by:     WLR Digital Product line
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Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
223042             MLPA enhancements - installation       The Manage Line Plant Availability (MLPA) Dialogue Service shall be enhanced to indicate
                   type on WLR3                           every available installation type where the line uses WLR3 technology. (Examples include
                                                          Non-Served Premises, Site Offices, Portacabins, Ships in Dock, and Temporary Structures).
Compliant:         Compliance Notes:
No                 The range of installation types for ISDN30 is very limited, therefore this DS will not be offered for the December 07 Release


Caliber ID:        Name:                                Description:
223038             OID enhancements - installation type The Obtain Installation Details (OID) Dialogue Service shall be enhanced to indicate every
                   on WLR3                              available installation type where the line uses WLR3 technology. (Examples include Non-
                                                        Served Premises, Site Offices, Portacabins, Ships in Dock, and Temporary Structures).
Compliant:         Compliance Notes:
Yes                Only a limited range of installation types will be supported for ISDN30. Current proposal is:
                    Standard
                    Complex
                    Site
                    Complex Hot Site
                    NSP (an outbuilding at a premises that is already served).

Caliber ID:        Name:                                Description:
223039             OID enhancements - installation type The Obtain Installation Details (OID) Dialogue Service shall be enhanced to indicate every
                   BTRC or WLR2                         available installation type where the line uses BT Retail Classic (BTRC) or
                                                        WLR2 technology. (Examples include Non-Served Premises, Site Offices, Portacabins,
                                                        Ships in Dock, and Temporary Structures).
Compliant:         Compliance Notes:
Partial            The OID Dialogue Service will provide the installation details for all WLR3 ISDN30 DASS & WLR3/WLR2/BTRC ISDN30 ETSI
                   installations. CPs may contact the SMC via email to obtain the details for BTRC/WLR2 ISDN30 DASS installations. Further design
                   work is continuing and we hope to implement a full OID Dialogue Service for all ISDN30 installations at a later date.
 Page 147 of 191                                                                                   Issued by:        WLR Digital Product line
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Caliber ID:        Name:                                 Description:
223048             Support for running MLPA based on     CPs shall be able to query the MLPA Dialogue Service using the DN as input parameter
                   DN under WLR3                         when they are the owning CP for that DN, under WLR2 PSTN. CPs entering a DN which
                                                         they do not own shall have their request rejected.

                                                         If the owning CP submits the DN, the address will be returned also with normal output.
Compliant:         Compliance Notes:
No                 The MLPA dialogue service will not be available as part of the December 2007 ISDN30 Release. CPs can obtain this information
                   by contacting the Openreach SMC

Caliber ID:        Name:                                 Description:
223053             Priority C&NF orders - HPO            A CP will be able to request prioritisation of certain C&NF orders as 'High Priority Order'
                                                         (HPO).

                                                         High Priority Orders can only contain a request to modify one calling & network feature
Compliant:         Compliance Notes:
No                 This requirement was to support the prioritised application of debt management. This is not seen as a key service for ISDN30.

Caliber ID:        Name:                                 Description:
223054             Priority C&NF orders - Modify type    High Priority Orders (HPO) shall be of order type Modify.

                                                         EMP shall only support order attributes which have been agreed to be High Priority, e.g.
                                                         Temporary Out of Service (TOS), Indirect Access Call Barring (IACB), Route to Credit
                                                         Control (R2CC) and Outgoing Call Barring for Debt Management (OCB).
Compliant:         Compliance Notes:
No                 This requirement was to support the prioritised application of debt management. This is not seen as a key service for ISDN30.

Caliber ID:        Name:                                 Description:
223055             Priority C&NF orders - configurable   Openreach shall use a configurable table to identify High Priority calling and network
                   table                                 features
Compliant:         Compliance Notes:
No                 This requirement was to support the prioritised application of debt management. This is not seen as a key service for ISDN30.
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Caliber ID:        Name:                                 Description:
223056             Priority C&NF orders - configurable   The table to identify High Priority calling and network features (C&NF) shall be configurable
                   list                                  to modify the C&NF considered an HPO
Compliant:         Compliance Notes:
No                 This requirement was to support the prioritised application of debt management. This is not seen as a key service for ISDN30.

Caliber ID:        Name:                                 Description:
223057             Priority C&NF orders - configurable   The list of Order Attributes within the table to identify High Priority calling and network
                   attributes                            features (C&NF) will be configurable.
Compliant:         Compliance Notes:
No                 This requirement was to support the prioritised application of debt management. This is not seen as a key service for ISDN30.

Caliber ID:        Name:                                 Description:
223058             Priority C&NF orders - „Add‟ action   There shall be a permissible Order Attribute actions of "Add"
Compliant:         Compliance Notes:
No                 This requirement was to support the prioritised application of debt management. This is not seen as a key service for ISDN30.

Caliber ID:        Name:                                 Description:
223059             Priority C&NF orders - „Remove‟       There shall be a permissible Order Attribute actions of "Remove"
                   action
Compliant:         Compliance Notes:
No                 This requirement was to support the prioritised application of debt management. This is not seen as a key service for ISDN30.

Caliber ID:        Name:                                 Description:
223060             Priority C&NF orders - CRD entered    An HPO order submitted with an entry in the CRD field later than current date shall be
                                                         treated as a standard order.
Compliant:         Compliance Notes:
No                 This requirement was to support the prioritised application of debt management. This is not seen as a key service for ISDN30.

Caliber ID:        Name:                                 Description:
223061             Priority C&NF orders - Validation     An order submitted as a high priority shall be validated according to Openreach criteria.

                                                         If the order is deemed not to be a HPO, it shall be rejected.
 Page 149 of 191                                                                                    Issued by:       WLR Digital Product line
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Compliant:         Compliance Notes:
No                 This requirement was to support the prioritised application of debt management. This is not seen as a key service for ISDN30.

Caliber ID:        Name:                                  Description:
223062             Priority C&NF orders - Inform CP       When a CP submits an order as HPO and it is then deemed, through validation, not to be a
                                                          HPO, the CP shall be informed that the order has been rejected
Compliant:         Compliance Notes:
No                 This requirement was to support the prioritised application of debt management. This is not seen as a key service for ISDN30.

Caliber ID:        Name:                                  Description:
223063             Priority C&NF orders - Priority SMC    Any manual fallout from an HPO order shall be prioritised over any other manual fallout.
                   queue
Compliant:         Compliance Notes:
No                 This requirement was to support the prioritised application of debt management. This is not seen as a key service for ISDN30.

Caliber ID:        Name:                                  Description:
223066             Temporary Call Forward/Temporary       When Main Fault Location (MFL) is in Diagnostic Test (DT) the CP shall not be prevented
                   Call Divert - under Diagnostic Test    from applying Temporary Call Forward/Temporary Call Divert (TCF/TCD).
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
223067             Temporary Call Forward/Temporary       If a CP places TCF/TCD on a line with a fault, this will be charged for.
                   Call Divert - charging for CP use
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
223068             Temporary Call Forward/Temporary       The CP shall not have charges applied when changes to Temporary Call
                   Call Divert - charging for Openreach   Forward/Temporary Call Divert (TCF/TCD) have been made for Openreach testing
                   use                                    purposes, i.e. removing and reapplying TCF/TCD
Compliant:         Compliance Notes:
Yes
 Page 150 of 191                                                                                   Issued by:       WLR Digital Product line
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Caliber ID:        Name:                                Description:
223069             Calculation of commercial charges    This is an overarching requirement to allow commercial charges for cancellation of an order
                   for cancellation of an order         to be levied at any point in the order process, before the Customer Required Date (CRD).

                                                        This is only for 'Cancel Own'
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                Description:
223070             Commercial billing - Commercial      Commercial trigger dates shall be identified, based on activities undertaken and costs
                   Trigger Points                       incurred in fulfilment orders, which will be used to create scalable charges for cancellation.

                                                        For each product, order and installation type there will be five configurable commercial
                                                        trigger points before the nominated 'point of no return' (PONR) and one after. Each trigger
                                                        point will have a configurable percentage value, based on connection costs.

                                                        This is only for CANCEL OWN
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                Description:
223071             Creation of Commercial Reason        Openreach shall supply a set of reason codes for cancellation, for production onto invoices.
                   Codes
                                                        These commercial cancellation reason codes should align with the reason codes given for
                                                        cancellation within the Openreach system and commercial trigger points

                                                        These codes will then be sent to Genius with references to either the job number or the CLI
                                                        (calling line identity) number for audit purposes.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                Description:
223072             Cancellation Charging Own - Prior to A scalable fee shall be applied for cancellations which occur after the Point of Variable
                   PoVC                                 Charging (PoVC). The scale will be determined through use of the commercial trigger points
                                                        already identified
 Page 151 of 191                                                                                    Issued by:      WLR Digital Product line
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Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
223073             Retention of Carrier Pre-selection     The EMP shall allow CPs to retain carrier pre-selection on change of address and change of
                   with change of address and DN          DN
Compliant:         Compliance Notes:
No                 Not providing COA for Day 1. CPs should use CP Controlled cease-provide in a COA scenario. CPs will have to use Simultaneous
                   CPS option to request CPS again

Caliber ID:        Name:                                  Description:
223081             Open Order rejections                  This requirement sets out the overarching requirement for the open product order rejection
                                                          process, and encompasses general improvements to Day 1 BAU.

                                                          It will cover the following three areas for BTRC/WLR2/WLR3 to WLR3 only:
                                                          1. Transfers with Open Product Orders
                                                          2. Working Line Takeovers (WLT) with Open Product Orders
                                                          3. Cease with Open Product Orders
Compliant:         Compliance Notes:
Partial            WLTO - not provided for ISDN30

Caliber ID:        Name:                                  Description:
223088             Complaints                             This is an overall requirement for complaints. Original PSTN requirements stated that EMP
                                                          systems should allow CPs to raise complaints to Openreach via the B2B XML gateway.

                                                          This requirement is a summary of the full set of child requirements included for PSTN as the
                                                          proposed process is different for ISDN and based on the existing process.
Compliant:         Compliance Notes:
Yes                CPs will be able to submit complaints using the existing WLR2 ISDN30 complaints process.        Expected volumes are expected to
                   be very low, and Openreach will review this process as volumes increase.

Caliber ID:        Name:                                  Description:
223101             Engineer Arrival Times - KCI arrival   Openreach shall provide to CPs, for both fulfilment and assurance, in the completion KCI,
                   time                                   the first arrival time of the engineer at the end user's premises (for appointed orders and
                                                          faults only).
 Page 152 of 191                                                                                   Issued by:       WLR Digital Product line
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Compliant:         Compliance Notes:
No                 Appointments are not applicable for ISDN30




5.1.18 R510 Requirements
Caliber ID:        Name:                                  Description:
223111             Linked Order Reference - over          EMP shall offer a Linked Order Reference (LOR) dialogue service via ebXML.
                   ebXML
Compliant:         Compliance Notes:
No                 Linked Order Reference DS will not be part of the December 07 Release.

Caliber ID:        Name:                                  Description:
223112             Linked Order Reference - over WSL      EMP shall offer access to the Linked Order Reference (LOR) dialogue service via Web
                   XML                                    Services using Lightweight XML. (in addition to the existing B2B Gateway)
Compliant:         Compliance Notes:
No                 Linked Order Reference dialogue service will not be part of the December 2007 ISDN30 Release.

Caliber ID:        Name:                                  Description:
223114             Late Cancellation Charges              A configurable absolute value shall be applied for cancellations which occur after the noted
                                                          Point of Variable Charging(PoVC), based on the connection charge.

                                                          This is only for appointed orders.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                  Description:
223117             CP to request cancellation after the   The CP shall be able to request cancellation of an appointed open order after the Point of
                   PoVC                                   Variable Charging (PoVC), i.e. the CANCEL OWN.
Compliant:         Compliance Notes:
Yes
 Page 153 of 191                                                                                 Issued by:      WLR Digital Product line
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Caliber ID:        Name:                                 Description:
223118             Amend a fulfilment order after the    The EMP system shall allow a CP to amend a fulfilment order after the Point of No Return
                   PoNR                                  (PoNR), this applies only to appointed orders.

                                                         The order must also be open on EMP & CSS
Compliant:         Compliance Notes:
Partial            CPs can amend open fulfilment orders subject to amend rules.

Caliber ID:        Name:                              Description:
223119             CP to request amend after the PoNR The CP shall be able to request an amendment after the point of no return (PoNR) provided
                                                      the following two conditions are met:

                                                         1. It is an appointed order
                                                         2. It is an open order
Compliant:         Compliance Notes:
Partial            CPs can amend open fulfilment orders subject to amend rules.

Caliber ID:        Name:                                 Description:
223122             Amend a fault report after the PoNR   The EMP system shall allow a CP to amend a fault report after the Point of No Return
                                                         (PoNR).

                                                         This applies to all faults.
Compliant:         Compliance Notes:
Yes                After the PONR, hazard notes and TCF/TCD are amendable.

Caliber ID:        Name:                                 Description:
223124             Transfers - 3rd party product order   When an open 3rd party product order has a CRD earlier than the CRD of an open transfer
                   CRD before transfer CRD               order on the same line, the 3rd party product order shall be fulfilled as normal.
Compliant:         Compliance Notes:
Yes
 Page 154 of 191                                                                                     Issued by:       WLR Digital Product line
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Caliber ID:        Name:                                  Description:
223125             Transfers - 3rd party product order    When an open 3rd party product order has a CRD date later than the CRD date of an open
                   CRD after transfer CRD                 transfer order on the same line, the EMP shall inform the 3rd party system of its imminent
                                                          rejection.

                                                          The CP shall be informed at the following point:
                                                          a) Customer Completion Date (CCD) – 1 for WLR2 & BTRC
                                                          b) CCD for WLR3
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                               Description:
223130             Cease - 3rd party product order CRD When an open 3rd party product order has a CRD earlier than the CRD of an open cease
                   before cease CRD                    order on the same line, the 3rd party product order shall be fulfilled as normal.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                               Description:
223131             Cease - 3rd party product order CRD When an open 3rd party product order has a CRD date later than the CRD date of an open
                   after cease CRD                     cease order on the same line, the EMP shall inform the 3rd party system of its imminent
                                                       rejection.

                                                          The CP shall be informed at the following point:
                                                          a) Customer Completion Date (CCD) – 1 for WLR2 & BTRC
                                                          b) CCD for WLR3
Compliant:         Compliance Notes:
Yes


Caliber ID:        Name:                                  Description:
223137             Change in Care Level                   A change in permanent care level shall only be operable after a configurable time limit
                                                          (suggest 7 days) following the request for the change of permanent care level, i.e. the total
                                                          care level won't start for 7 days and the CP won't be billed for 7 days.
Compliant:         Compliance Notes:
No                 System does not currently allow for this delay, faults are dealt with according to the current care level when raised
 Page 155 of 191                                                                                   Issued by:     WLR Digital Product line
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Caliber ID:        Name:                                 Description:
223139             OOH Appointments - Dialogue           CPs shall be able to book OOH appointments directly through the Dialogue Service.
                   Service
Compliant:         Compliance Notes:
Partial            There will be no appointing DS as part of the December 07 release for ISDN30 however OOH Access is managed through CPs
                   providing OR with access times.

Caliber ID:        Name:                                 Description:
223140             OOH Appointments - Chargeability      OOH appointments will be chargeable to CPs.
Compliant:         Compliance Notes:
No                 Appointments are not bookable or chargeable.

Caliber ID:        Name:                                 Description:
223141             OOH Appointments - Tracking           Openreach shall be able to track the number of requests for OOH appointments that are
                   Numbers of Requests                   made, including the number that are not fulfilled.
Compliant:         Compliance Notes:
No                 There will be no appointing DS as part of the December 07 release for ISDN30

Caliber ID:        Name:                                 Description:
223142             OOH Appointments - Fulfilment and     OOH appointments shall be available for both fulfilment and assurance, following a
                   Assurance                             consistent process.
Compliant:         Compliance Notes:
No                 There will be no OOH appointments for assurance but they will be available for fulfilment

Caliber ID:        Name:                                 Description:
223153             R2CC enhancement - Application        All CPs shall be able to apply R2CC on a specified WLR3 line in a equivalent manner
Compliant:         Compliance Notes:
No                 Openreach do not believe that R2CC is an appropriate product for use by ISDN30 CPs for debt management. Normal credit control
                   and debt management processes would be more effective than routing all calls to credit control.

Caliber ID:        Name:                                 Description:
223154             R2CC enhancement - Removal            All CPs shall be able to remove R2CC on a specified WLR3 line in a equivalent manner
 Page 156 of 191                                                                                  Issued by:      WLR Digital Product line
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Compliant:         Compliance Notes:
No                 Openreach do not believe that R2CC is an appropriate product for use by ISDN30 CPs for debt management. Normal credit control
                   and debt management processes would be more effective than routing all calls to credit control.

Caliber ID:        Name:                                Description:
223155             R2CC enhancement - Charging          Openreach shall charge CPs for the application of R2CC on a line
Compliant:         Compliance Notes:
No                 Openreach do not believe that R2CC is an appropriate product for use by ISDN30 CPs for debt management. Normal credit control
                   and debt management processes would be more effective than routing all calls to credit control.

Caliber ID:        Name:                                Description:
223144             WAC Access to Flow - Access          WAC should have access to Flow to enable them to effectively deal with various missed
                                                        appointment scenarios and delays to the orders and inform the CP appropriately.
Compliant:         Compliance Notes:
Partial            WAC Access not applicable to ISDN30. Job controller access to Flow will be provided.

Caliber ID:        Name:                              Description:
223145             WAC Access to Flow - Exceptions or For all End User / Openreach missed and failed appointments, Flow should raise exceptions
                   Notifications                      or notifications into the WAC queue(s) for WAC to work on if required.
Compliant:         Compliance Notes:
Partial            WAC Access not applicable to ISDN30. Job controller access to Flow will be provided.

Caliber ID:        Name:                                Description:
223146             WAC Access to Flow - Queues          The notification queue must contain all of the data fields already present in the missed
                                                        appointment exception queues. The missed appointment queue and notification queue
                                                        should also contain the Region field.
Compliant:         Compliance Notes:
Partial            WAC Access not applicable to ISDN30. Job controller access to Flow will be provided.
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Caliber ID:        Name:                                Description:
223147             WAC Access to Flow - Queue           WAC agents must be able to filter the missed appointment queue and notification queue by
                   Filtering                            both Region and CSS Order Number. WAC teams should only work on queue items for their
                                                        region. To achieve this, WAC teams should be able to filter queue items so that only those
                                                        for their region are displayed. Note that agents will be able to view (and potentially action)
                                                        queue items for any region.
Compliant:         Compliance Notes:
Partial            WAC Access not applicable to ISDN30. Job controller access to Flow will be provided.

Caliber ID:        Name:                                Description:
223148             WAC Access to Flow - KCIDs           A KCID must be sent on the same day that a missed, failed or retained appointment occurs.
                                                        Further KCIDs should be sent to CPs if Openreach fails to re-appoint, and requires the CP to
                                                        reschedule with the End User. As far as possible, delay communications to CPs should be
                                                        via KCIs through the B2B.

                                                        Flow / WAC should have the capability to send KCI delay messages whether the
                                                        appointment has been missed or not
Compliant:         Compliance Notes:
Partial            WAC Access not applicable to ISDN30. Job controller access to Flow will be provided.

Caliber ID:        Name:                                Description:
223149             WAC Access to Flow - KCID            Agents shall be able to send a range of KCID reasons to CPs based on an extended list of
                   Reasons                              scenarios.
Compliant:         Compliance Notes:
Partial            WAC Access not applicable to ISDN30. Job controller access to Flow will be provided.

Caliber ID:        Name:                             Description:
223150             WAC Access to Flow - KCID records The records of KCIDs sent shall be retained in the EMP systems.
Compliant:         Compliance Notes:
Partial            WAC Access not applicable to ISDN30. Job controller access to Flow will be provided.
 Page 158 of 191                                                                                 Issued by:       WLR Digital Product line
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Caliber ID:        Name:                              Description:
223151             WAC Access to Flow - Contradictory The design shall ensure that the delay messages sent to the CP should not be contradictory
                   Messages                           or unnecessarily repetitious, e.g. if a Field Engineer calls WAC to report a delay and then
                                                      synchronises his laptop, the CP should only receive one KCID.
Compliant:         Compliance Notes:
Partial            WAC Access not applicable to ISDN30. Job controller access to Flow will be provided.

Caliber ID:        Name:                                Description:
223167             Selection of charging                Allow the charging for cancellation to be switched on and off against the following criteria:
                                                        Order type; Installation type; Product type; Cancellation type; Commercial Trigger Point; and
                                                        reason code

                                                        This is for Cancel Own
Compliant:         Compliance Notes:
Yes




5.1.19 R600 Requirements
Caliber ID:        Name:                                Description:
222734             Compensation                         This is an overall requirement for compensation. Original requirements based on PSTN
                                                        included the ability to submit SLG compensation claims online via an automated interface.

                                                        This requirement is a summary of the full set of child requirements included for PSTN as the
                                                        proposed process is different for ISDN.
Compliant:         Compliance Notes:
Yes                CPs will be able to submit compensation claims using the existing WLR2 ISDN process.
 Page 159 of 191                                                                                    Issued by:       WLR Digital Product line
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Caliber ID:        Name:                                 Description:
222753             Engineer Information - Hot-site notes EMP systems to send information in the HAZ field indicating when there is a „hot-site‟
                   CSS-WM                                installation for faults progressed through CSS to Work Manager (WM). Hot-site notes are to
                                                         be permanent and should not be able to be overwritten.

                                                          This requirement brings EMP in line with the current process between NEO and WM for
                                                          faults in Day 1.

                                                          Applicable cross-product, for WLR3 PSTN and ISDN2/ISDN30, LLU.
Compliant:         Compliance Notes:
Yes                Designs are yet to be confirmed and Openreach will confirm at a later date how this will be delivered.

Caliber ID:        Name:                                  Description:
222754             Engineer Information - CP and          EMP systems shall pass the name of the CP and the Retailer name who the engineer is
                   Retailer name field                    representing, in two separate fields.

                                                          This requirement is required across all products and should be passed for every fault.
Compliant:         Compliance Notes:
Partial            Retailer name is not passed to the engineer, the CP name is passed.

Caliber ID:        Name:                                  Description:
222767             Jeopardy Mgt (Additional KCI-Ds) -     Additional and automated KCI Delay messages shall be available for all appointed WLR3
                   Appointed Orders                       Fulfilment orders (covering fulfilment orders and modify orders, but not cease orders).

                                                          The total set of messages will be contained in a configurable table, with two sections. In the
                                                          first section there is a list of all the KCI-D messages, all of which should be able to be sent
                                                          manually. The second section holds a smaller group of KCI-D messages which shall be sent
                                                          automatically.
Compliant:         Compliance Notes:
Partial            All KCIDs to be sent manually

Caliber ID:        Name:                                  Description:
222768             Jeopardy Mgt (Additional KCI-Ds) -     A number of existing KCI-D messages shall be automated and sent to CPs without manual
                   Automating Existing KCI-Ds             intervention provided certain criteria are met. The detailed set of current KCI-Ds which can
                                                          be automated and communicated to be determined in detailed design workshops.
 Page 160 of 191                                                                                 Issued by:       WLR Digital Product line
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Compliant:         Compliance Notes:
Partial            All KCIDs are to be sent manually

Caliber ID:        Name:                                Description:
222769             Jeopardy Mgt (Additional KCI-Ds) -   This Jeopardy Management (Additional KCI-Ds) requirement is dependent on a number of
                   Flow Reqs from R500                  requirements contained in R500, notably Flow access for the WAC, split by geographic
                                                        queue, and the availability of a drop down list of KCIs for manual selection by agents for
                                                        communication to CPs.
Compliant:         Compliance Notes:
Partial            All KCIDs are to be sent manually

Caliber ID:        Name:                                Description:
222770             Jeopardy Mgt (Additional KCI-Ds) -   There shall be an additional set of KCI-D messages (beyond what is currently available) that
                   Additional KCI-D Messages            agents can select, through Flow, to send to CPs, or that can be sent automatically if certain
                                                        criteria are met. This message set should be configurable to allow Openreach to start by
                                                        only sending certain KCI-Ds automatically but easily introduce others at a later date.

                                                        The exact message set that should be available will be determined during detailed design
                                                        workshops.
Compliant:         Compliance Notes:
Partial            All KCIDs are to be sent manually

Caliber ID:        Name:                                Description:
222771             Jeopardy Mgt (Additional KCI-Ds) -   FLOW needs to communicate ALL appointment changes, including those added via x-
                   Appointment Changes                  books, automatically back to the CP via an amended KCI-D message.

                                                        This requirement relates to Openreach missed appointments, not appointments missed due
                                                        to Customer Access.

                                                        This requirement may require development in x-books and therefore should be considered
                                                        separately from the other KCI-Ds.
Compliant:         Compliance Notes:
Yes                All KCIDs are to be sent manually
 Page 161 of 191                                                                                    Issued by:      WLR Digital Product line
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Caliber ID:        Name:                                  Description:
222772             Jeopardy Mgt (Additional KCI-Ds) -     All exceptions sent to the Sales Query Queue and raised in Flow should be consolidated so
                   Single source of delay info            that information on delays is held in one place (Flow) and is easily accessible to agents.
Compliant:         Compliance Notes:
Partial            All KCIDs are to be sent manually

Caliber ID:        Name:                                  Description:
222773             Jeopardy Mgt (Additional KCI-Ds) -     KCI-D messages shall be able to be sent manually and automatically, from Flow, on any
                   Sending Manual Messages                orders.
Compliant:         Compliance Notes:
Partial            All KCIDs are to be sent manually

Caliber ID:        Name:                                  Description:
222774             Jeopardy Mgt (Additional KCI-Ds) -     There shall be an automated process to identify open activities that may cause an activity to
                   Identifying Potential Delays           fail or an appointment to be missed.

                                                          The solution should capture the logic currently used (in a manual process) in the SMC and
                                                          automate this for EMP or another system.

                                                          The response to the open activities shall then be automated where possible.
Compliant:         Compliance Notes:
Partial            There is a process to identify open activities that may cause delays, but this will be manual for the December 07 release

Caliber ID:        Name:                                  Description:
222775             Jeopardy Mgt (Additional KCI-Ds) -     The SMP (or a new Jeopardy Mgt Team if one is created) shall have access to Flow for
                   Flow Access for SMP                    reviewing and sending KCI-D information/ messages.
Compliant:         Compliance Notes:
Yes                The Job controller and SMC shall manually send the KCIDs

Caliber ID:        Name:                                  Description:
222782             B2B Interface to SM - CP Access        EMP systems shall only allow the owning CP access to the OMC information for any WLR3
                                                          line submitted via the B2B interface. There shall be no access, for read or write, for CPs to
                                                          lines which they do not own.
 Page 162 of 191                                                                                   Issued by:       WLR Digital Product line
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Compliant:         Compliance Notes:
No                 This DS will not be part of the December 07 Release. This is currently being progressed by BT Group and no design is yet
                   available

Caliber ID:        Name:                                 Description:
222783             B2B Interface to SM - Read access     The EMP B2B interface will support and allow CP‟s near real-time access through a
                                                         dialogue service to view information (i.e. is the feature enabled, plus additional parameters,
                                                         e.g. divert numbers) on the calling and network features/functions listed below:

                                                         • OCB for Debt Management Admin Controlled
                                                         • Outgoing Call Barring for Premium Rate Services Admin Controlled
                                                         • OCB for Premium Rate Services with International Calls Admin Controlled
                                                         • OCB Except Admin Controlled
                                                         • Temporary Call Diversion
                                                         • Remote Call Forwarding
                                                         • Temporary Out of Service
                                                         • Indirect Access Call Barring
                                                         • Route to Credit Control
                                                         • Call Diversion no Announcement
                                                         • Call Diversion
                                                         • Admin Controlled Call Diversion
                                                         • Call Barring Customer Controlled
                                                         • Smart Divert PIN
                                                         • Call Barring PIN
                                                         • Outgoing Call Barring Customer Controlled
                                                         • Incoming Call Barring Customer Controlled
Compliant:         Compliance Notes:
No                 This dialogue service will not be part of the December 2007 ISDN30 Release. This is currently being progressed by BT Group and
                   no design is yet available
 Page 163 of 191                                                                                   Issued by:      WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                            Issue date:     11 September 2007


Caliber ID:        Name:                                 Description:
222784             B2B Interface to SM - Addition to     EMP systems shall add the following calling and network features to the High Priority Order
                   HPO Process                           (HPO) process.

                                                         1. Temporary Call Forward/Temporary Call Divert, for Assurance (to be applied through
                                                         EMP after the raising of a fault and to be associated with that fault and removed by EMP, not
                                                         by the engineer or end user)

                                                         2. Route to Credit Control (dependent on requirement 201924 and 201687)

                                                         3. Ability to busy a line, for Assurance (dependent on requirement 210928)
Compliant:         Compliance Notes:
No                 This dialogue service will not be part of the December 2007 ISDN30 Release. This is currently being progressed by BT Group and
                   no design is yet available

Caliber ID:        Name:                                 Description:
222785             B2B Interface to SM - Ability to busy EMP systems shall have the ability to busy a line with an open fault.
                   a line
                                                         There shall be a charge for applying this product and it should be supported on single-line &
                                                         multi-line
Compliant:         Compliance Notes:
No                 This dialogue service will not be part of the December 2007 ISDN30 Release. This is currently being progressed by BT Group and
                   no design is yet available

Caliber ID:        Name:                                 Description:
222789             Action Further - Drop Wire            EMP systems shall map Action Further Drop Wire to CE, when the response code from the
                                                         engineer is H.

                                                         Currently Action Further Drop Wire maps to CA, and this requirement is to implement a
                                                         change in the mapping only.
Compliant:         Compliance Notes:
No                 This requirement is not applicable for ISDN30

Caliber ID:        Name:                                 Description:
222791             UM - Association with a fault         Messages are to be associated with a fault, and to be stored in Siebel.
 Page 164 of 191                                                                                   Issued by:        WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                            Issue date:       11 September 2007


Compliant:         Compliance Notes:
Partial            Messages are associated with a fault. They are not stored in Siebel but they are stored in Neo.

Caliber ID:        Name:                                Description:
222792             UM - Composition of field of message EMP systems shall provide a drop-down list of commonly used requests for information with
                                                        an additional free-form text field for unspecified situations (i.e. when the drop-down choices
                                                        are unsuitable).
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                 Description:
222793             UM - Auto-close (NEO)                 NEO shall automatically close the fault if no response is received from CP within 72 hours of
                                                         message being sent, and notification will be sent to CP with reason codes for closure.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                 Description:
222794             UM - SLA clock stoppage               SLA clock to be stopped when the message is sent and status to set to 'Awaiting Response'.
                   (Assurance)
                                                         Clock will be restarted when response received from CP, status then to move to 'Active'.

                                                         Clock can be stopped and restarted as many times as required.
Compliant:         Compliance Notes:
Yes

Caliber ID:        Name:                                 Description:
222807             Hazard & Warning Notes - CSS to       EMP systems shall ensure that if an update is made in CSS (for both fulfilment and
                   Siebel                                assurance) to the asset hazard & warning notes, that this change is replicated in the Primary
                                                         Hazard & Warning Notes field in Siebel.
                                                         This shall overwrite any notes currently in this Primary Field.
Compliant:         Compliance Notes:
No                 CSS - Flow interface is not available for the December 2007 ISDN30 Release. The design team is still exploring options for how
                   this requirement could be met. This is not available for PSTN
 Page 165 of 191                                                                                   Issued by:      WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                            Issue date:     11 September 2007


Caliber ID:        Name:                                 Description:
222808             Hazard & Warning Notes - Siebel       There shall be a primary and secondary Hazard & Warning notes field within Siebel
                   Fields
                                                         CP entered Hazard & Warning notes shall be stored within the Secondary field in Siebel

                                                         Openreach entered Hazard & Warning notes shall be stored within the Primary field in
                                                         Siebel.

                                                         Both the primary and secondary fields within Siebel shall be limited to 20 characters.

                                                         CPs shall be able to amend the Hazard & Warning notes within the secondary field through
                                                         a modify order.
                                                         Any amendment to this secondary field shall overwrite the existing H&W notes within this
                                                         secondary field.

                                                         CP shall be able to enter H&W notes as part of a provide order. These will be passed to the
                                                         field engineer as part of the order notes and shall be stored within the secondary field in
                                                         Siebel.
Compliant:         Compliance Notes:
No                 CSS - Flow interface is not available for the December 2007 ISDN30 Release. The design team is still exploring options for how
                   this requirement could be met. This is not available for PSTN

Caliber ID:        Name:                                 Description:
222809             Hazard & Warning Notes - No           If there are no Hazard & Warning Notes existing in CSS, CP entered Hazard & Waning
                   existing notes                        notes shall be entered in the Secondary field, copied to the Primary field and copied to the
                                                         CSS Hazard & Warning notes as part of the fulfilment order.
Compliant:         Compliance Notes:
No                 CSS - Flow interface is not available for the December 2007 ISDN30 Release. The design team is still exploring options for how
                   this requirement could be met. This is not available for PSTN
 Page 166 of 191                                                                                   Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                            Issue date:      11 September 2007


Caliber ID:        Name:                                 Description:
222810             Hazard & Warning Notes - Field        The primary and secondary Hazard & Warning notes fields shall be stored separately and
                   Communication                         both fields shall be sent to the field engineer for assurance along with any additional notes
                                                         entered by the CP as part of a fault report.
                                                         These will be sent in separate read only fields.

                                                         If there are H&W notes provided in the fulfilment order these will be added to the Secondary
                                                         field within Siebel. The H&W notes in the secondary field shall then be sent to the Field
                                                         Engineer in the order notes field.
Compliant:         Compliance Notes:
No                 CSS - Flow interface is not available for the December 2007 ISDN30 Release. The design team is still exploring options for how
                   this requirement could be met. This is not available for PSTN
 Page 167 of 191                                                                                    Issued by:      WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                             Issue date:     11 September 2007



5.2 REQUIREMENTS DEFERRED AFTER CKM0
Caliber ID:        Name:                                  Description:
208952             Details on Engineer                    On request Openreach shall provide to the CP (where possible) the name of the engineer to
                                                          whom the job is allocated.
Compliant:         Compliance Notes:
Deferred           This will not be part of the PSTN solution. Therefore this requirement is deferred for ISDN30 to ensure that the products are
                   aligned. Openreach will look to deliver this for ISDN30 in line with delivery for PSTN

Caliber ID:        Name:                                  Description:
208965             Number allocation (standard)           Where the CP has not requested specific numbers, they should be allocated the next
                                                          available number in the BT number range or an existing BT number associated with those
                                                          premises.
Compliant:         Compliance Notes:
Deferred           Openreach is not offering upfront number reservation for ISDN30.

Caliber ID:        Name:                                  Description:
208966             Number allocation (CP selection)       CPs shall be able to select a main number and DDI ranges or MSNs
Compliant:         Compliance Notes:
Deferred           Openreach is not offering upfront number reservation for ISDN30.

Caliber ID:        Name:                                  Description:
215310             C&NF - Route to 100                    Route to 100
Compliant:         Compliance Notes:
Deferred           This is deferred from the December 2007 ISDN30 Release due to the high costs involved in changes required for BT OA and as
                   this is not part of the PSTN baseline.

Caliber ID:        Name:                                  Description:
215314             C&NF - Busy Out a Line                 Busy Out a Line
Compliant:         Compliance Notes:
Deferred           This is currently not supported for PSTN and therefore is deferred for ISDN30
 Page 168 of 191                                                                                     Issued by:      WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                              Issue date:     11 September 2007


Caliber ID:        Name:                                  Description:
215315             C&NF - International Direct Dial       International Direct Dial Barring
                   Barring
Compliant:         Compliance Notes:
Deferred           Deferred as can be set up on EU‟s own switch and is also available as a package with Operator Barring

Caliber ID:        Name:                                  Description:
215318             C&NF - Mobile Barring                  Mobile Barring
Compliant:         Compliance Notes:
Deferred           Barring of calls to mobiles cannot be used with the CPS.

Caliber ID:        Name:                                 Description:
209049             Manage Line Plant Availability - Line Initial checks (capacity management) shall check for enough line plant etc and check the line
                   type check                            type is supportable so that a survey is not required if only 2 channels are required.
Compliant:         Compliance Notes:
Deferred           The necessary information to provide this requirement is currently not available from BTW. Openreach will look to deliver this
                   requirement in a future release.

Caliber ID:        Name:                                  Description:
209050             ISDN suitability check                 The DS shall confirm if a line is suitable for ISDN.
Compliant:         Compliance Notes:
Deferred           The necessary information to provide this requirement is currently not available from BTW. Openreach will look to deliver this
                   requirement in a future release.

Caliber ID:        Name:                                  Description:
209056             Number Reservation                     CPs shall be able to reserve numbers using a Dialogue Service using Gold or Silver Address
                                                          Keys. Subject to Survey
Compliant:         Compliance Notes:
Deferred           Openreach is not offering upfront number reservation for ISDN30.

Caliber ID:        Name:                                  Description:
209057             Number Selection - Openreach to        If Openreach is unable to implement full number selection, it shall offer a range for the CP to
                   offer CPs                              select the main number
 Page 169 of 191                                                                                    Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                             Issue date:      11 September 2007


Compliant:         Compliance Notes:
Deferred           Openreach is not offering upfront number reservation for ISDN30.

Caliber ID:        Name:                                 Description:
209320             Removal of Equipment at Cease         Within a Cease order, CPs shall have the option to request kit removal. This shall be
                                                         chargeable
Compliant:         Compliance Notes:
Deferred           It is not proposed to offer this as part of the December 2007 ISDN30 release but Openreach is considering how this requirement
                   can be met in the future.

Caliber ID:        Name:                                 Description:
215322             KCI (CAD - 4) - Order on Track        KCI shall be sent out 4 days before the Customer Agreed Date for an order. This is for
                                                         informational purposes for CPs.

Compliant:         Compliance Notes:
Deferred           This requirement is deferred until a more automated solution is available for ISDN30.

Caliber ID:        Name:                                 Description:
209404             KCI Number Portability                Openreach shall provide CPs with KCIs indicating that their order has been passed on for a
                                                         Number Portability validation and completion
Compliant:         Compliance Notes:
Deferred           This requirement is deferred to ensure alignment with current PSTN processes.

Caliber ID:        Name:                                 Description:
209438             Raise Goodwill Fault Relay            CPs shall be able to raise a Goodwill Fault Relay.
Compliant:         Compliance Notes:
Deferred           There is currently no interface between LLU and WLR Siebel meaning that this message could not be sent directly to gaining and
                   losing CPs. Not seen as major issue when volumes are low but Openreach will consider for a future release.

Caliber ID:        Name:                                 Description:
215457             Charges for Temporary Call            CPs with a live Openreach fault shall not be charged for the diverted part of the call, so that
                   Forward/Temporary Call Divert         they are not penalised for Openreach failure
 Page 170 of 191                                                                                    Issued by:      WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                             Issue date:     11 September 2007


Compliant:         Compliance Notes:
Deferred           This requirement is deferred to align with the current PSTN solution.

Caliber ID:        Name:                                Description:
215450             TCF/TCD for specified period of time CPs shall be apply TCF/TCD to a line for a specified period of time
Compliant:         Compliance Notes:
Deferred           This is not currently implemented for PSTN. Therefore deferred for ISDN30 and will be considered in the future if implemented for
                   PSTN

Caliber ID:        Name:                                  Description:
209526             Goodwill Fault Relay Progression       Openreach shall only progress a Goodwill Fault Relay if the CLI is known to EMP
Compliant:         Compliance Notes:
Deferred           There is currently no interface between LLU and WLR Siebel meaning that this message could not be sent directly to gaining and
                   losing CPs. Not seen as major issue when volumes are low but Openreach will consider for a future release.

Caliber ID:        Name:                                  Description:
209538             Fault history by DN                    CPs shall be able to request fault history for the requesting DN (ISDN30 DASS)
Compliant:         Compliance Notes:
Deferred           CPs should request fault history using the service ID, not the DN.

Caliber ID:        Name:                                  Description:
209585             Line Test: ISDN30                      The Line Test Dialogue Service shall test the whole installation and report on any faulty
                                                          bearers found.
Compliant:         Compliance Notes:
Deferred           The line test dialogue service will not be available as part of the December 07 release. Current DS are too slow and/or unreliable to
                   be useful. Faults can be raised by CPs without a line test. Tests will then be carried out by Openreach.

Caliber ID:        Name:                                  Description:
215461             Line Test (ISDN30 DASS)                The Line Test Dialogue Service shall test the bearer for the requesting working number
                                                          associated with that bearer (ISDN30 DASS)
Compliant:         Compliance Notes:
Deferred           The line test dialogue service will not be available as part of the December 07 release. Current DS are too slow and/or unreliable to
                   be useful. Faults can be raised by CPs without a line test. Tests will then be carried out by Openreach.
 Page 171 of 191                                                                                   Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                            Issue date:      11 September 2007



Caliber ID:        Name:                                 Description:
209591             Acceptance/Rejection of Goodwill      Communications Providers shall be advised if a Goodwill Fault Relay they have raised has
                   Fault Relay                           been accepted or rejected
Compliant:         Compliance Notes:
Deferred           There is currently no interface between LLU and WLR Siebel meaning that this message could not be sent directly to gaining and
                   losing CPs. Not seen as major issue when volumes are low but Openreach will consider for a future release.

Caliber ID:        Name:                                 Description:
215539             Graphical Reports                     The production of MIS reports shall include the ability to provide a graphical representation
                                                         of the data.
Compliant:         Compliance Notes:
Deferred           This requirement has been deferred from the Dec 07 Release, however will be considered for delivery in a future release.

Caliber ID:        Name:                                 Description:
215540             Sub-Selection criteria                For all MIS fulfilment reports, it shall be possible to produce reports using the project number
                                                         as a sub-selection criteria.
Compliant:         Compliance Notes:
Deferred           This requirement has been deferred from the Dec 07 Release, however will be considered for delivery in a future release.

Caliber ID:        Name:                                 Description:
215559             Cancel Other Orders                   Report of all Cancel Other Orders in a calendar month, broken down by reason codes e.g.:
                                                         9020 BTR Cancel Other - No authorisation given to transfer 9040 BTR Cancel Other - Line
                                                         cease 9050 BTR Cancel Other - Customer has never been contacted 9060 BTR Cancel
                                                         Other - Deliberate attempt to mislead 9070 BTR Cancel Other - Purchased a different
                                                         product/service 9080 BTR Cancel Other - Failure to cancel 9100 SP Requested Cancel
                                                         Other - Indeterminate reason 9120 SP Requested Cancel Other - No authorisation given to
                                                         transfer 9140 SP Requested Cancel Other - Line cease 9150 SP Requested Cancel Other -
                                                         Customer has never been contacted 9160 SP Requested Cancel Other - Deliberate attempt
                                                         to mislead 9170 SP Requested Cancel Other - Purchased a different product/service 9180
                                                         SP Requested Cancel Other - Failure to cancel 9000 BTR Cancel Other - Indeterminate
                                                         Reason 9420 SMC Cancel Other - Cancelled due to CPS
Compliant:         Compliance Notes:
Deferred           This requirement has been deferred from the Dec 07 Release, however will be considered for delivery in a future release.
 Page 172 of 191                                                                                  Issued by:      WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                           Issue date:     11 September 2007


Caliber ID:        Name:                                 Description:
215561             Dialogue Services Availability        Dialogue Service Target availability for all Dialogue Services, including: (MLT) Manage Line
                                                         Test Obtain Installation Details Appointing Manage Line Plant Availability Number
                                                         Reservation Number Portability
Compliant:         Compliance Notes:
Deferred           This requirement has been deferred from the Dec 07 Release, however will be considered for delivery in a future release.

Caliber ID:        Name:                                 Description:
215562             Dialogue Services Performance         Response times shall be broken into sub categories of response during different times of the
                   Breakdown - Time of Day               day e.g. Average across:
                                                         - 8:00 - 18:00
                                                         - OOH
                                                         - Weekends
                                                         - Bank holidays
                                                         - 'Peak' usage
                                                         - Full Month
Compliant:         Compliance Notes:
Deferred           This requirement has been deferred from the Dec 07 Release, however will be considered for delivery in a future release.

Caliber ID:        Name:                              Description:
215563             Dialogue Services Performance      Performance metrics to include: average slowest 10 percent of responses, average fastest
                   Breakdown - Average response times 10 percent of responses, median response
Compliant:         Compliance Notes:
Deferred           This requirement has been deferred from the Dec 07 Release, however will be considered for delivery in a future release.

Caliber ID:        Name:                                 Description:
215564             Dialogue Services Performance         Ability to present to a CP a comparison of a single CPs performance versus whole Industry
                   comparison
Compliant:         Compliance Notes:
Deferred           This requirement has been deferred from the Dec 07 Release, however will be considered for delivery in a future release.

Caliber ID:        Name:                                 Description:
215634             Number of Line Test responses by      It shall be possible to derive the number of Line Test responses by response type
                   response type
 Page 173 of 191                                                                                    Issued by:      WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                             Issue date:     11 September 2007


Compliant:         Compliance Notes:
Deferred           This requirement has been deferred from the Dec 07 Release, however will be considered for delivery in a future release when
                   Line Test has been fully implemented.

Caliber ID:        Name:                                  Description:
223045             Line Test enhancements - EX & FU       The Line Test Dialogue Service (DS) shall return an additional response to differentiate
                   fault codes                            between the BT Wholesale and Openreach sides of the Main Distribution Frame (MDF).
                                                          For faults appearing on the Openreach side of the MDF the Line Test DS shall return code
                                                          FU.
                                                          For faults appearing on the BT Wholesale side of the MDF the Line Test DS shall return
                                                          code EX.
Compliant:         Compliance Notes:
Deferred           The line test dialogue service will not be available as part of the December 07 release. Current DS are too slow and/or unreliable to
                   be useful. Faults can be raised by CPs without a line test. Tests will then be carried out by Openreach.

Caliber ID:        Name:                                  Description:
223046             Line Test enhancements - CA & CE       The Line Test Dialogue Service (DS) shall return an additional MFL response to differentiate
                   fault codes                            between faults that occur between the DP and the Customer Apparatus (CA) that require an
                                                          appointment and those that do not.

                                                          For faults returned with an MFL of CE, appointments shall not be required
                                                          For faults returned with an MFL of CA, appointments shall be required
Compliant:         Compliance Notes:
Deferred           The line test dialogue service will not be available as part of the December 07 release. Current DS are too slow and/or unreliable to
                   be useful. Faults can be raised by CPs without a line test. Tests will then be carried out by Openreach.

Caliber ID:        Name:                                  Description:
223127             Takeovers - 3rd party product order    When an open 3rd party product order has a CRD earlier than the CRD of an open working
                   CRD before takeover CRD                line takeover order on the same line, the 3rd party order shall be fulfilled as normal.
Compliant:         Compliance Notes:
Deferred           Working Line Takeovers are not a Product Feature for ISDN30.
 Page 174 of 191                                                                                  Issued by:      WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                           Issue date:     11 September 2007


Caliber ID:        Name:                                 Description:
223128             Takeovers - 3rd party product order   When an open 3rd party product order has a CRD date later than the CRD date of an open
                   CRD after takeover CRD                working line takeover (WLT) on the same line, the EMP shall inform the 3rd party system of
                                                         its imminent rejection.

                                                         The CP shall be informed at the following point:
                                                         a) Customer Completion Date (CCD) – 1 for WLR2 & BTRC
                                                         b) CCD for WLR3
Compliant:         Compliance Notes:
Deferred           Working Line Takeovers are not a Product Feature for ISDN30.




Caliber ID:        Name:                                 Description:
223133             Expedited Repair - One-off Upgrade    CPs shall be able to make a one-off upgrade for an end user to receive an expedited
                                                         response.
Compliant:         Compliance Notes:
Deferred           This requirement has been deferred from the Dec 07 Release, however will be considered for delivery in a future release.

Caliber ID:        Name:                                 Description:
223134             Expedited Repair - Single Price       There shall be a single, one-off price for an expedited response (to be defined and which
                                                         may change over time), regardless of the original care level.

                                                         The stand alone fee to expedite the fault just covers getting the engineer to site more
                                                         quickly. All other normal business as usual charges including TRCs should apply where
                                                         appropriate.
Compliant:         Compliance Notes:
Deferred           This requirement has been deferred from the Dec 07 Release, however will be considered for delivery in a future release.
 Page 175 of 191                                                                                    Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                             Issue date:      11 September 2007


Caliber ID:        Name:                                 Description:
223135             Expedited Repair - Time Related       The price charged to the CP shall be time dependent (to be defined and which may change
                   Discount                              over time), depending on the length of time to repair the fault.

                                                         For example, the CP might pay full price if the fault is repaired with 24 hours, 75% if the fault
                                                         is repaired within 48 hours, 50% if the fault is repaired within 72 hours, and nothing if the
                                                         fault takes more than 72 hours to repair. Final pricing structure will be in accordance with the
                                                         contract.
Compliant:         Compliance Notes:
Deferred           This requirement has been deferred from the Dec 07 Release, however will be considered for delivery in a future release.

Caliber ID:        Name:                                 Description:
223136             Expedited Repair - Non-refundable     The charge for an expedited repair shall be non-refundable once the repair has been
                   charge                                requested by the CP
Compliant:         Compliance Notes:
Deferred           This requirement has been deferred from the Dec 07 Release, however will be considered for delivery in a future release.
 Page 176 of 191                                                                                   Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                            Issue date:      11 September 2007



5.3 REQUIREMENTS REJECTED AFTER CKM0

Caliber ID:        Name:                                Description:
209288             Amend Provide Order - EU Details -   A CP shall be able to raise an order to amend the following details in an open provide order:
                   ISDN30                               - End User Details
Compliant:         Compliance Notes:
Rejected           CPs should wait until an order has completed to amend EU details.

Caliber ID:        Name:                                Description:
209251             Amend Provide Order PoNR - EU        CPs shall be able to raise provide amend orders up to the following point of fulfilling a
                   Details                              provide order: - End User Details - throughout life of open provide order
Compliant:         Compliance Notes:
Rejected           CPs should wait until an order has completed to amend EU details.

Caliber ID:        Name:                                Description:
209264             Amend Modify Order - EU Details -    A CP shall be able to raise an order to amend the following details in an open modify order: -
                   ISDN30                               End User Details
Compliant:         Compliance Notes:
Rejected           CPs should wait until an order has completed to amend EU details.

Caliber ID:        Name:                                Description:
209277             Amend Modify Order PoNR - EU         CPs shall be able to raise amend orders up to the following point of fulfilling a Modify order: -
                   Details - ISDN30                     End User Details - throughout life of open modify order
Compliant:         Compliance Notes:
Rejected           CPs should wait until an order has completed to amend EU details.

Caliber ID:        Name:                                Description:
213546             Amend Modify Order - Numbers -       A CP shall be able to raise an order to amend the following details in an open modify order: -
                   ISDN30                               Amend numbers (if up front reservation is not available)
Compliant:         Compliance Notes:
Rejected           CPs should wait for an order to complete and then modify the numbers
 Page 177 of 191                                                                                   Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                            Issue date:      11 September 2007


Caliber ID:        Name:                             Description:
209291             Amend Provide Order - TRC Banding A CP shall be able to raise an order to amend the following details in an open provide order:
                   - ISDN30                          - TRC band (only relevant if EU can order an ISDN line and a common portfolio product at
                                                     the same time. TRC relevant to CPP being completed as part of the provide process, not the
                                                     Provide order).
Compliant:         Compliance Notes:
Rejected           TRC Banding is not part of the December 2007 ISDN30 Release

Caliber ID:        Name:                                Description:
209254             Amend Provide Order PoNR - TRC       CPs shall be able to raise provide amend orders up to the following point of fulfilling a
                   Banding - ISDN30                     provide order: - TRC band - subject to Point of No Return (PoNR) policy rules
Compliant:         Compliance Notes:
Rejected           TRC Banding is not part of the December 2007 ISDN30 Release

Caliber ID:        Name:                                Description:
213795             BIS validation - working day         The BIS Date / time shall be validated to ensure it is a working day and before the end of
                                                        day cut off working time, when entered for a non Out of Hours request
Compliant:         Compliance Notes:
Rejected

Caliber ID:        Name:                                Description:
209268             Amend Modify Order - TRC Banding     A CP shall be able to raise an order to amend the following details in an open modify order: -
                   - ISDN30                             TRC band
Compliant:         Compliance Notes:
Rejected           TRC Banding is not part of the December 2007 ISDN30 Release

Caliber ID:        Name:                                Description:
209280             Amend Modify Order PoNR - TRC        CPs shall be able to raise amend orders up to the following point of fulfilling a Modify order: -
                   Banding - ISDN30                     TRC band - subject to quote timeout policy rules
Compliant:         Compliance Notes:
Rejected           TRC Banding is not part of the December 2007 ISDN30 Release
 Page 178 of 191                                                                                    Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                             Issue date:      11 September 2007


Caliber ID:        Name:                                 Description:
209294             Amend Provide Order - Directory       A CP shall be able to raise an order to amend the following details in an open provide order:
                   Details - ISDN30                      - Directory details
Compliant:         Compliance Notes:
Rejected           This requirement contradicts the current process in PSTN. CPs should wait until the order is complete to amend the directory
                   details.

Caliber ID:        Name:                                 Description:
209295             Amend Provide Order - Care Level -    A CP shall be able to raise an order to amend the following details in an open provide order:
                   ISDN30                                - Care level
Compliant:         Compliance Notes:
Rejected           This requirement contradicts the current process in PSTN. CPs should wait until the order is complete to amend the Care Level.

Caliber ID:        Name:                                 Description:
209257             Amend Provide Order PoNR -            CPs shall be able to raise provide amend orders up to the following point of fulfilling a
                   Directory Details - ISDN30            provide order: - Directory details - throughout life of open provide order up to KCI4
Compliant:         Compliance Notes:
Rejected           This requirement contradicts the current process in PSTN. CPs should wait until the order is complete to amend the directory
                   details.

Caliber ID:        Name:                                 Description:
209258             Amend Provide Order PoNR - Care       CPs shall be able to raise provide amend orders up to the following point of fulfilling a
                   Level - ISDN30                        provide order: - Care level - throughout life of open provide order up to KCI4
Compliant:         Compliance Notes:
Rejected           This requirement contradicts the current process in PSTN. CPs should wait until the order is complete to amend the Care Level.

Caliber ID:        Name:                                 Description:
209269             Amend Modify Order - Directory        A CP shall be able to raise an order to amend the following details in an open modify order: -
                   Details - ISDN30                      Directory details
Compliant:         Compliance Notes:
Rejected           This requirement contradicts the current process in PSTN. CPs should wait until the order is complete to amend the directory
                   details.
 Page 179 of 191                                                                                     Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                              Issue date:      11 September 2007


Caliber ID:        Name:                                  Description:
209270             Amend Modify Order - Care Level -      A CP shall be able to raise an order to amend the following details in an open modify order: -
                   ISDN30                                 Care level
Compliant:         Compliance Notes:
Rejected           This requirement contradicts the current process in PSTN. CPs should wait until the order is complete to amend the Care Level.

Caliber ID:        Name:                                  Description:
209281             Amend Modify Order PoNR -              CPs shall be able to raise amend orders up to the following point of fulfilling a Modify order: -
                   Directory Details - ISDN30             Directory details - throughout life of open modify order
Compliant:         Compliance Notes:
Rejected           This requirement contradicts the current process in PSTN. CPs should wait until the order is complete to amend the directory
                   details.

Caliber ID:        Name:                                  Description:
209282             Amend Modify Order PoNR - Care         CPs shall be able to raise amend orders up to the following point of fulfilling a Modify order: -
                   Level - ISDN30                         Care level - throughout life of open modify order
Compliant:         Compliance Notes:
Rejected           This requirement contradicts the current process in PSTN. CPs should wait until the order is complete to amend the Care Level.

Caliber ID:        Name:                                  Description:
215454             Amend TRC Band                         CPs shall have the ability to amend the TRC band on a fault report throughout the fault
                                                          report's lifecycle
Compliant:         Compliance Notes:
Rejected           TRC Banding is not part of the December 2007 ISDN30 Release

Caliber ID:        Name:                                  Description:
209433             Raise Urgent Repair Fault              CPs shall have the ability to raise a fault report requesting an Urgent Repair
Compliant:         Compliance Notes:
Rejected           This is a duplicate of requirements for expedited repair and hence is rejected

Caliber ID:        Name:                                  Description:
209445             Fault on Line with RTCC                CPs shall be able to raise faults on lines which have RTCC applied where calls to the
                                                          specified list of allowed numbers cannot be made
 Page 180 of 191                                                                                     Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                              Issue date:      11 September 2007


Compliant:         Compliance Notes:
Rejected           As Openreach do not consider RTCC to be an appropriate feature for ISDN30, this requirement is not relevant.

Caliber ID:        Name:                                  Description:
223121             Cancel a fault report after the PoNR   The EMP system shall allow a CP to cancel a fault report after the Point of NO Return
                                                          (PoNR).

                                                          This applies to all fault report
Compliant:         Compliance Notes:
Rejected           This is rejected as a duplicate of 209489 - Cancel Fault Report After PONR

Caliber ID:        Name:                                  Description:
209444             Fault on line with TOS                 CPs shall be able to raise faults on Temporary Out of Service (TOS) lines where calls to 999
                                                          and 112 can't be made
Compliant:         Compliance Notes:
Rejected           For the December 2007 ISDN30 Release, CPs will not be able to raise faults on TOS‟d lines. EUs should call from an alternative
                   line if they need to contact 999 or 112.

Caliber ID:        Name:                                  Description:
215438             KCI TCF/TCD Removed                    Communications Providers shall be sent a message once Temporary Call Forward/
                                                          Temporary Call Divert (TCF/TCD) has been removed where TCF/TCD is requested for a
                                                          specified period of time
Compliant:         Compliance Notes:
Rejected           Ordering TCF/TCD for a specified period of time is not currently implemented for PSTN. The requirement to offer TCF/TCD for a
                   specified period of time is not being delivered as part of the December 2007 ISDN30 release and therefore there is no requirement
                   to send a KCI when this is removed.

Caliber ID:        Name:                                  Description:
215171             Insufficient TRC band - ISDN30         If the work beyond the NTE required to complete a job is more than the amount specified,
                                                          the Engineer will not start the work and will provide the CP with details of the time required
                                                          to complete the job via a KCI.
Compliant:         Compliance Notes:
Rejected           Openreach does not work beyond the NTE for ISDN30.
 Page 181 of 191                                                                                   Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                            Issue date:      11 September 2007


Caliber ID:        Name:                                 Description:
209604             KCI TRC Band Insufficient             CPs shall be sent a KCI message if engineering activities were not carried out on the End
                                                         User premises because the TRC band was insufficient to authorise work.

                                                         The KCI message shall also include the appropriate TRC band that would authorise the
                                                         work
Compliant:         Compliance Notes:
Rejected           TRC Banding is not part of the December 2007 ISDN30 Release

Caliber ID:        Name:                                 Description:
209414             KCI - cancellation charging           A KCI shall be sent to CPs indicate that the point of free cancellations has passed.
Compliant:         Compliance Notes:
Rejected           This message will not form part of the KCI message set for the December 2007 ISDN30 release.

Caliber ID:        Name:                                 Description:
209611             KCI Change of ERT                     Communications Providers shall be sent a KCI message if the ERT on a fault report
                                                         changes
Compliant:         Compliance Notes:
Rejected           Openreach believes there are sufficient update messages on a fault report and that this does not add significant extra value

Caliber ID:        Name:                                 Description:
222797             TRC - Engineer notation of reason     When a rebanding is required, the first attending engineer should note the request for
                   for rebanding (Assurance)             rebanding with an updated time estimate and provide notes on the reason for rebanding
                                                         within a free-form text field (limited to 250 characters).

                                                         This information is noted within the system to be passed with the rebanding information to
                                                         the next engineer (noted the second visit may not be performed by the same engineer) and
                                                         will remain internal.

                                                         The CP shall be notified, as with the current process, through a KCI that the initial banding
                                                         was insufficient and the suggested revised banding.

                                                         The CP will have to reappoint the reassessed TRC work with the new band.
Compliant:         Compliance Notes:
Rejected           TRC Banding is not part of the December 2007 ISDN30 Release
 Page 182 of 191                                                                                  Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                           Issue date:      11 September 2007



Caliber ID:        Name:                               Description:
222798             TRC - Engineer notation of reason   When a rebanding is required, the first attending engineer should note the request for
                   (Fulfilment)                        rebanding with an updated time estimate and provide notes on the reason for rebanding
                                                       within a free-form text field (limited to 250 characters). This information is noted within the
                                                       system to be passed with the rebanding information to the next engineer (noted the second
                                                       visit may not be performed by the same engineer) and will remain internal.

                                                       The CP shall be notified, as with the current process, through a KCI that the initial banding
                                                       was insufficient and the suggested revised banding.

                                                       The CP will have to reappoint the reassessed TRC work with the new band.
Compliant:         Compliance Notes:
Rejected           TRC Banding is not part of the December 2007 ISDN30 Release

Caliber ID:        Name:                               Description:
222799             TRC - Additional KCI-3 message      This applies in the situation when an order is received from a CP which contains a request
                   (Fulfilment Orders/Modify Orders)   for TRC in addition to a fulfilment order for a line and the TRC part of the order requires
                                                       rebanding.

                                                       A KCI-3 message will be sent back to the CP with an additional reason code that indicates
                                                       insufficient banding and the suggested new banding. The CP shall authorise a new TRC
                                                       band via the Modify request.

                                                       This only applies to jobs containing a TRC.
Compliant:         Compliance Notes:
Rejected           TRC Banding is not part of the December 2007 ISDN30 Release
 Page 183 of 191                                                                                     Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                              Issue date:      11 September 2007


Caliber ID:        Name:                                  Description:
222800             TRC - Validation of charging against   EMP systems shall validate the actual TRC units entered by the engineer against the TRC
                   banding authorisation                  banding recorded by the CP.

                                                          If the actual TRC units are greater than the maximum of the TRC banding requested by the
                                                          CP, then the EMP systems shall only pass the maximum TRC banding to Genius.

                                                          When such changes occur, the EMP systems must record the actual TRC units recorded by
                                                          the engineer and tools must be provided to identify any discrepancies.
Compliant:         Compliance Notes:
Rejected           TRC Banding is not part of the December 2007 ISDN30 Release

Caliber ID:        Name:                                  Description:
222801             TRC - Request TRC with known           EMP systems shall allow the updating of insufficient banding for the following 'Additional Site
                   problems                               Visit Reasons' for both Provide and Modify orders:
                                                          1. Known damage to cabling beyond the NTE
                                                          2. EU aware that no cabling or sockets exist
                                                          3. Booking of Block Terminal (BT92a) for Alarm Circuit which will be handled with the same
                                                          process as for extensions wiring

                                                          The appointment book must be updated in line with the recommended rebanding (current
                                                          design has fixed value of 70 minutes which is not sufficient in all cases). This is currently
                                                          performed for parallel extensions only.
Compliant:         Compliance Notes:
Rejected           TRC Banding is not part of the December 2007 ISDN30 Release

Caliber ID:        Name:                                  Description:
222802             TRC - Stoppage of SLA clock            SLAs apply only to the regulated part of the network, therefore when a TRC banding is
                                                          assessed as being insufficient and returned for re-banding, the SLA clock should be stopped
                                                          and not restarted.

                                                          This applies for both Assurance and Fulfilment.
Compliant:         Compliance Notes:
Rejected           TRC Banding is not part of the December 2007 ISDN30 Release
 Page 184 of 191                                                                                  Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                           Issue date:      11 September 2007


Caliber ID:        Name:                                Description:
222803             TRC - Response time for CPs          EMP systems shall wait for 72 clock hours(for Assurance requests) or 30 days (for Fulfilment
                                                        requests) for a response by CP to request for rebanding. If no response is received within
                                                        the above mentioned period of time, the system will close the order/fault report as complete
                                                        and provide a KCI-3 message
Compliant:         Compliance Notes:
Rejected           TRC Banding is not part of the December 2007 ISDN30 Release

Caliber ID:        Name:                                Description:
222804             TRC – Not to charge if work          EMP systems shall not charge for the second visit if the second engineer completes the
                   completed within original banding    work within the initial banding. This is the current process for R400.
Compliant:         Compliance Notes:
Rejected           TRC Banding is not part of the December 2007 ISDN30 Release

Caliber ID:        Name:                                Description:
222805             TRC – Validation of CP authorised    EMP systems shall validate the authorised CP rebanding against the Openreach suggested
                   rebanding                            banding and reject the MODIFY request if the CP authorised banding is less than the
                                                        Openreach suggested banding.
Compliant:         Compliance Notes:
Rejected           TRC Banding is not part of the December 2007 ISDN30 Release

Caliber ID:        Name:                                Description:
223157             Call Mapping Sim Provide - Vetting   Each call mapping product is unique to an individual Call Mapping Operator, but can be
                   CP Orders                            ordered by any CP. It is the CP‟s responsibility to inform Openreach which call mapping
                                                        product they wish to order, via a drop down menu or similar.

                                                        Openreach will vet the order against a table showing which CPs can order which call
                                                        mapping products to ensure that the CP is entitled to order the specified Call Mapping
                                                        product. Process development work and SLAs would be required to enable this table to be
                                                        created, maintained and policed. The table shall be the same as the table for retention of call
                                                        mapping.
Compliant:         Compliance Notes:
Rejected           This requirement is not considered applicable for ISDN30
 Page 185 of 191                                                                                  Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                           Issue date:      11 September 2007


Caliber ID:        Name:                                Description:
223158             Call Mapping Sim Provide -           An order should be checked for incompatibility using the same incompatibility checks as for
                   Incompatibility                      call mapping retention. If an incompatibility is found, the order for call mapping shall be
                                                        rejected.
Compliant:         Compliance Notes:
Rejected           This requirement is not considered applicable for ISDN30

Caliber ID:        Name:                                Description:
223159             Call Mapping Sim Provide - Order     Openreach will be responsible for order capture on behalf of BTW and placing the relevant
                   Capture                              product code on CSS and successor systems.

                                                        There is no requirement for Openreach to accept orders via EMP for Call Mapping at any
                                                        time other than the initial fulfilment of a WLR3 PSTN single line (for all basic and premium
                                                        line types).

                                                        There is also no requirement for Openreach to accept cease orders via the EMP.

                                                        Non-simultaneous provide and all cease orders should be placed on the SPG by the Call
                                                        Mapping Operator (CMO).
Compliant:         Compliance Notes:
Rejected           This requirement is not considered applicable for ISDN30

Caliber ID:        Name:                                Description:
223160             Call Mapping Sim Provide -           Order cancellation shall be supported by Openreach, for orders placed via EMP. Entire
                   Cancellations                        orders which contain Call Mapping Simultaneous provide can be cancelled, but Call
                                                        Mapping alone cannot be cancelled. Only open orders can be cancelled, subject to standard
                                                        cancellation rules.
Compliant:         Compliance Notes:
Rejected           This requirement is not considered applicable for ISDN30

Caliber ID:        Name:                                Description:
223161             Call Mapping Sim Provide - CRM       At the Siebel level Openreach will not maintain records of Call Mapping Products against
                   Records                              individual lines.
Compliant:         Compliance Notes:
Rejected           This requirement is not considered applicable for ISDN30
 Page 186 of 191                                                                                   Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                            Issue date:      11 September 2007



Caliber ID:        Name:                                 Description:
223162             Call Mapping Sim Provide - Order      For issues with simultaneous fulfilment orders for CM, CPs should contact Openreach via
                   Issues                                the escalation process.
Compliant:         Compliance Notes:
Rejected           This requirement is not considered applicable for ISDN30

Caliber ID:        Name:                                 Description:
223163             Call Mapping Sim Provide - Faults     Faults on CM products in live should be reported via the normal process (i.e. outside EMP).
Compliant:         Compliance Notes:
Rejected           This requirement is not considered applicable for ISDN30

Caliber ID:        Name:                                 Description:
223164             Call Mapping Sim Provide - Billing    Call Mapping billing will continue to be the responsibility of BTW
Compliant:         Compliance Notes:
Rejected           This requirement is not considered applicable for ISDN30

Caliber ID:        Name:                                 Description:
223165             Call Mapping Sim Provide - Change     For CoA with a new number, simultaneous provide shall be available. It is the CP's
                   of Address                            responsibility to order call mapping for the new number.
Compliant:         Compliance Notes:
Rejected           This requirement is not considered applicable for ISDN30

Caliber ID:        Name:                                  Description:
215560             Appointing DS - Record audit trail for The EMP systems shall capture the earliest appointment offered to a CP (including
                   appointments                           amend/re-appointment/cancel).
Compliant:         Compliance Notes:
Rejected           There is no appointing dialogue service for ISDN30 as part of the December 2007 release. CPs should continue to provide access
                   times.

Caliber ID:        Name:                                 Description:
201950             Unique Line ID - return Line ID for   When querying MLPA (managed Line Plant availability), the Line ID shall be returned for
                   lines not owned by CP                 working lines that the CP does not own.
 Page 187 of 191                                                                                 Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                          Issue date:      11 September 2007


Compliant:         Compliance Notes:
Rejected           MLPA DS will not be available for ISDN30 as part of the December 2007 release. The necessary information can be requested
                   from SMC.

Caliber ID:        Name:                               Description:
201952             Unique Line ID - return DN for WLR3 When querying MLPA (managed Line Plant availability), the DN shall be returned for
                   lines owned by CP                   working lines that are owned by the CP under WLR3.
Compliant:         Compliance Notes:
Rejected           MLPA DS will not be available for ISDN30 as part of the December 2007 release. The necessary information can be requested
                   from SMC.

Caliber ID:        Name:                                Description:
209145             Transfer and Merge with ISDN30       A CP shall be able to place an order for - Transfer a Standard or System Installation and
                                                        merge with an existing ISDN 30 Installation or merge to form a new ISDN 30 installation
Compliant:         Compliance Notes:
Rejected           MLPA DS will not be available for ISDN30 as part of the December 2007 release. The necessary information can be requested
                   from SMC.

Caliber ID:        Name:                                Description:
209173             Transfer variations ISDN 30 -        CPs shall be able to order the following variations when placing a transfer order for ISDN30:
                   Channels                             - Transfers with addition / removal of channels
Compliant:         Compliance Notes:
Rejected           MLPA DS will not be available for ISDN30 as part of the December 2007 release. The necessary information can be requested
                   from SMC.

Caliber ID:        Name:                                Description:
209108             Conversion options - Retain DDI      The following options shall be available when placing a conversion order: - Retain numbers
                                                        as DDI (conversions to and from ISDN30 and ISDN2e System)
Compliant:         Compliance Notes:
Rejected           This requirement is rejected as a duplicate of 209107 and 209109

Caliber ID:        Name:                             Description:
209325             Remote Call Forwarding when Cease CP shall be able to request RCF when ceasing an ISDN2 and ISDN30 installation
 Page 188 of 191                                                                                   Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                            Issue date:      11 September 2007


Compliant:         Compliance Notes:
Rejected           RCF can be used on a ceased number in PSTN. RCF new presence has not been delivered for PSTN. This would only support
                   analogue traffic and therefore would be of limited benefit for ISDN30 CPs.

Caliber ID:        Name:                                 Description:
209641             Enhanced Care Levels                  Enhanced care levels
Compliant:         Compliance Notes:
Rejected           This requirement is rejected as a duplicate of 215326 - Enhanced Care Levels

Caliber ID:        Name:                                 Description:
215308             C&NF - Remote Call Forwarding         Remote Call Forwarding
Compliant:         Compliance Notes:
Rejected           This requirement is rejected as a duplicate of 215806 - Remote Call Forwarding ordering

Caliber ID:        Name:                                 Description:
215312             C&NF - RTCC                           Route to Credit Control (RTCC)
Compliant:         Compliance Notes:
Rejected           Openreach do not believe that R2CC is an appropriate product for use by ISDN30 CPs for debt management. Normal credit control
                   and debt management processes would be more effective than routing all calls to credit control.

Caliber ID:        Name:                                 Description:
215412             Route to 100 - Bill                   Openreach shall have the ability to bill for the Route to 100 service
Compliant:         Compliance Notes:
Rejected           This is deferred from the ISDN30 December 2007 Release due to the high costs involved in changes required for BT OA and as
                   this is not part of the PSTN baseline.

Caliber ID:        Name:                                 Description:
223104             Linked Order Reference - confirm      The Linked Order Reference (LOR) Dialogue Service shall return information which:
                   LoR exists                            Confirms that the LOR exists within an Openreach platform.
Compliant:         Compliance Notes:
Rejected           The Linked Order Reference dialogue service is not relevant to ISDN30
 Page 189 of 191                                                                                Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                         Issue date:      11 September 2007


Caliber ID:        Name:                                Description:
223105             Linked Order Reference - SMPF        The Linked Order Reference (LOR) Dialogue Service shall return information which
                   order                                confirms:
                                                        Whether there is, or has been, a SMPF order with that LOR. This is to be confirmation only
                                                        of the existence of the order and the CRD date, not any further details.
Compliant:         Compliance Notes:
Rejected           The Linked Order Reference dialogue service is not relevant to ISDN30

Caliber ID:        Name:                                Description:
223106             Linked Order Reference - WLR3        The Linked Order Reference (LOR) Dialogue Service shall return information which
                   order                                confirms:
                                                        Whether there is, or has been, a WLR3 order with that LOR. This is to be confirmation only
                                                        of the existence of the order and the CRD date, not any further details.
Compliant:         Compliance Notes:
Rejected           The Linked Order Reference dialogue service is not relevant to ISDN30

Caliber ID:        Name:                                Description:
223108             Linked Order Reference - link        The Linked Order Reference (LOR) Dialogue Service shall return information which
                   confirmation                         confirms:
                                                        1. Whether any existing SMPF or WLR3 orders have been linked to the LOR entered, and
                                                        2. What the CRD date for those linked orders are.
Compliant:         Compliance Notes:
Rejected           The Linked Order Reference dialogue service is not relevant to ISDN30

Caliber ID:        Name:                                Description:
223107             Linked Order Reference - WLR2        The Linked Order Reference (LOR) Dialogue Service shall return information which
                   order                                confirms:
                                                        Whether there is, or has been, a WLR2 order with that LOR. This is to be confirmation only
                                                        of the existence of the order and the CRD date, not any further details.
Compliant:         Compliance Notes:
Rejected           The Linked Order Reference dialogue service is not relevant to ISDN30
 Page 190 of 191                                                                                    Issued by:       WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                             Issue date:      11 September 2007


Caliber ID:        Name:                                 Description:
223109             Linked Order Reference - BTRC         The Linked Order Reference (LOR) Dialogue Service shall return information which
                   order                                 confirms:
                                                         Whether there is, or has been, a BTRC order with that LOR. This is to be confirmation only
                                                         of the existence of the order and the CRD date, not any further details.
Compliant:         Compliance Notes:
Rejected           The Linked Order Reference dialogue service is not relevant to ISDN30

Caliber ID:        Name:                                 Description:
209629             Coop Visit                            CPs shall have the ability to arrange for a co-operative Openreach engineering visit. This will
                                                         be facilitated as part of an order type activity.
Compliant:         Compliance Notes:
Rejected           Closed as Duplicate of 209639

Caliber ID:        Name:                                 Description:
223037             OID enhancements - Basic or           The Obtain Installation Details (OID) Dialogue Service shall be enhanced to indicate Basic
                   Premium                               or Premium line type for WLR3 lines.
Compliant:         Compliance Notes:
Rejected           ISDN30 does not distinguish between Basic and Premium line types

Caliber ID:        Name:                                 Description:
223040             OID enhancements - BTRC and           The Obtain Installation Details (OID) Dialogue Service shall be enhanced to indicate Basic
                   WLR2 translation                      or Premium line types from BT Retail Classic (BTRC) and WLR2 translating Res and Bus to
                                                         Basic and Premium respectively.
Compliant:         Compliance Notes:
Rejected           ISDN30 does not distinguish between Basic and Premium line types

Caliber ID:        Name:                                 Description:
209368             Modify Physical Installation - OOA    It shall be possible for a CP to raise a modify order where an engineering visit is required for
                                                         the following activities: - OOA for ISDN30
Compliant:         Compliance Notes:
Rejected           Adding out of area to an existing installation is not a valid scenario, however if an EU wants to add OOA they would have to cease
                   the installation and then submit a provide order requesting OOA.
 Page 191 of 191                                                                                     Issued by:      WLR Digital Product line
 WLR3 ISDN30 CKM1 December 2007 Release                                                              Issue date:     11 September 2007


Caliber ID:        Name:                                 Description:
209366             Modify Physical Installation - Modify It shall be possible for a CP to raise a modify order where an engineering visit is required for
                   routing options                       the following activities: - Provide / remove routing options
Compliant:         Compliance Notes:
Rejected           This is a duplicate of requirements 309369 and 309370.
PF or WLR3 orders have been linked to the LOR entered, and
                                                         2. What the CRD date for those linked orders are.
Compliant:         Compliance Notes:
Rejected           The Link ed Order Reference dialogue service is not relevant to IS DN30

Caliber ID:        Name:                                 Description:
223107             Linked Order Reference - WLR2         The Link ed Order Reference (LOR) Dialogue Service shall return information which
                   order                                 confirms:
                                                         Whether there is, or has been, a WLR2 order with that LOR. This is to be confirmation only
                                                         of the existence of the order and the CRD date, not any further details.
Compliant:         Compliance Notes:
Rejected           The Link ed Order Reference dialogue service is not relevant to IS DN30
 Page 190 of 191                                                                                    Issued by:       WLR Digital Product line
 WLR3 IS DN30 CKM1 December 2007 Releas e                                                           Issue dat e:     11 September 2007


Caliber ID:        Name:                                 Description:
223109             Linked Order Reference - BTRC         The Link ed Order Reference (LOR) Dialogue Service shall return information which
                   order                                 confirms:
                                                         Whether there is, or has been, a BTRC order with that LOR. This is to be confirmation only
                                                         of the existence of the order and the CRD date, not any further details.
Compliant:         Compliance Notes:
Rejected           The Link ed Order Reference dialogue service is not relevant to IS DN30

Caliber ID:        Name:                                 Description:
209629             Coop Visit                            CPs shall have the ability to arrange for a co-operative Openreach engineering visit. This will
                                                         be facilitated as part of an order type activity.
Compliant:         Compliance Notes:
Rejected           Closed as Duplic ate of 209639

Caliber ID:        Name:                                 Description:
223037             OID enhancements - Basic or           The Obt ain Installation Details (OID) Dialogue Service shall be enhanced to indicate Basic
                   Premium                               or Premium line type for WLR3 lines.
Compliant:         Compliance Notes:
Rejected           ISDN30 does not distinguish between Basic and Premium line types

Caliber ID:        Name:                                 Description:
223040             OID enhancements - BTRC and           The Obt ain Installation Details (OID) Dialogue Service shall be enhanced to indicate Basic
                   WLR2 translation                      or Premium line types from B T Retail Classic (BTRC) and WLR2 translating Res and Bus to
                                                         Basic and Premium respectively.
Compliant:         Compliance Notes:
Rejected           ISDN30 does not distinguish between Basic and Premium line types

Caliber ID:        Name:                                 Description:
209368             Modify Physical Installation - OOA    It shall be possible for a CP to raise a modify order where an engineering visit is required for
                                                         the following activities: - OOA for ISDN30
Compliant:         Compliance Notes:
Rejected           Adding out of area to an existing installation is not a valid scenario, however if an EU wants to add OOA they would have to cease
                   the installation and then submit a provide order requesting OOA.
 Page 191 of 191                                                                                      Issued by:       WLR Digital Product line
 WLR3 IS DN30 CKM1 December 2007 Releas e                                                             Issue dat e:     11 September 2007


Caliber ID:        Name:                                   Description:
209366             Modify Physical Installation - Modify   It shall be possible for a CP to raise a modify order where an engineering visit is required for
                   routing options                         the following activities: - Provide / remove routing options
Compliant:         Compliance Notes:
Rejected           This is a duplicate of requirements 309369 and 309370.

				
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