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FlowChartRoughDraft Gainer Donnelly Desroches BryonV ppt Slide Ticket

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FlowChartRoughDraft Gainer Donnelly Desroches BryonV ppt Slide  Ticket Powered By Docstoc
					                                                                                                      Assigned HD team
                              User creates
                                                  User classifies issue   Helpdesk tech assigns        member gathers
  User Has Problem           problem ticket
                                                      on web tool         ticket to team member     additional info from user
                             on Web Tool?
                                                                                                        about the issue




                        End User requests asst.
                            via email, phone,                                 HD Tech applies
                                                                              administrative fix
                          in person. No ticket                                                       Does User Require Visit?
                                 created                                   (i.e. password resets,
                                                                            access permissions)




                        Helpdesk staff decides
                                                                                                     HD Tech visits users
                         between them who
                                                                               Fixes Problem?        to investigate an fix
                           will handle the
                                                                                                          user issue
                              issue/call




                              Does user
HD Tech visits users
                              require a                                        Issue Resolved
to investigate an fix
                                visit?
     user issue




                            HD Tech applies
                                                                          HD Agent/Tech updates
                            administrative fix
                                                                             ticket notes with
                        (i.e. password resets,
                                                                                 resolution
                         access permissions)




                          Fixes Problem?




                           End user issue                                    Ticket Closed
                         resolved w/o ticket
                            being created

				
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Description: FlowChartRoughDraft Gainer Donnelly Desroches BryonV ppt Slide Ticket