INNA UBER, MBA, PMP
Valley Village, California 91607
818.524.9717 • email@example.com
INFORMATION TECHNOLOGY MANAGER
STRATEGIC PLANNING PROCESS IMPROVEMENT PROJECT LEADERSHIP
Hands-on, solutions-oriented IT professional with 15+ year progressive career record spanning full range of IT
operations and application development for multibillion dollar health care, insurance, and financial service corporations.
Well-equipped with MBA in Technology Management and extensive background in large-scale IT planning and
architecture, application design/development, and SDLC and Waterfall methodologies. Proven record of developing,
implementing, and integrating cost-saving business solutions and applications across multiple platforms, languages, and
Visionary strategist; practiced in clarifying business requirements, creating functional specifications, and delivering
advanced IT/software solutions to effectively meet corporate needs.
Advanced communicator and liaison between business and technology, with reputation for managing and
delivering multiple, large-scale projects on time and within budget.
Build, lead, and motivate top-performing teams of technical professionals; skilled at improving team morale and
building rapport with individuals on all levels.
IT Strategy & Management Healthcare IT Sales/Marketing/Oracle CRM/Underwriting Applications
Relationship Building Interpersonal & Communication Skills Matrix/Non-Matrix Leadership
Financial/Budget Management Program/Project Management Process Reengineering
Requirements Definition Resource Management Vendor Relations
Custom Coding Unit & System Testing System Conversion/Migration
BANK OF AMERICA – Simi Valley, California June-October 2010
TECHNOLOGY DELIVERY MANAGER
• Managed complete lifecycle of the initiative including People (Business Analysts and developers), Process and
• Managed and controlled financial budget allocated for project
• Managed projects/program schedules (On-Time) and budget (On-Budget)
• Facilitated project team meetings to gather project status information as well as to provide information and
guidance to the project team members
• Acted as the primary customer contact between the project team and the customer. Mediated and resolved project
• Ensured compliance with all BAC and Enterprise Policies and Procedures (Procedures, Compliance, Supply Chain,
Information Security, etc.)
• Anticipated and take proactive measures to resolve potential gaps/conflicts and issues that could inhibit success
• Held joint accountability with Project Champion for delivery of business case benefits
WELLPOINT, INC. – Newbury Park, California 1998-2010
Health care provider; 10,000 employees and $15 billion revenue.
Senior Technology Manager (2001-2010)
Technology Manager (1998-2001)
Managed and monitored IT governance, strategy, and technical operations in support of overarching corporate goals
and objectives. Planned and executed application development for Broker Commissions, Sales Incentives,
Underwriting, and other functional areas. Analyzed and defined business requirements, and delivered conceptual,
physical, and system design. Supervised, trained, and evaluated 21 direct reports (Business/Systems Analysts and
developers) and 18 (on/offshore) contractors. Build and maintained productive relationships with internal partners
including Finance, Sales, Operations and IT groups. Orchestrated multiple, mission critical projects; aggressively
meeting project milestones while managing budget constraints. Directed on-going production support, Queue, and
project objectives through superior resource management.
Analyzed and monitored all software development lifecycle phases, ensuring product/system stability,
scalability, and integration of quality architectures.
Saved millions in maintenance costs and increased system availability to 24/7 by successfully directing major
systems conversions and migration projects totaling $2-$5 million.
Led implementation of Individual End to End Underwriting Enhancements program, significantly elevating
user satisfaction while automating enrollment processes, increasing productivity, and improving turnaround
time by 20%.
Earned reputation as top performer, driving achievement of 2010 Pinnacle Award for 2 initiatives/projects.
Orchestrated turnaround solutions to achieve and maintain system compliance with Centers for Medicare &
Medicaid Services (CMS) transactional processing standards.
WELLPOINT, INC. Continued:
Recognized for developing enterprise-wide Broker Commissions application, the company’s largest
commissions application in individual and senior space.
Generated 40% increase in online underwriting through design and implementation of Auto Underwriting
Strategically and cost-effectively utilized technology in alignment with organizational goals, consistently
improving delivery times and service levels while reducing costs.
21TH CENTURY INSURANCE COMPANY – Woodland Hills, California 1992-1998
Property Casualty insurance provider; acquired by Farmers Insurance in 2009.
Application Specialist (1994-1998)
Senior Programmer/Analyst (1992-1994)
Served as primary leadership force of Form Letters, Suspense/Calendaring, and MODULAW Legal Systems. Managed
vendor relations and headed analysis, procurement, and implementation of business and technical systems, processes,
and hardware. Provided decisive leadership and direction for 5 direct reports. Cost-effectively managed and maintained
leading-edge technical solutions to achieve business results.
Analyzed complex business processes and needs, championing software solutions and projects to maximize
efficiency and productivity.
Developed custom code and performed all aspects of unit and system testing and implementation.
Coordinated and executed application integration, as well as system architecture, engineering, and process
Devised and deployed Letter Generation system, resulting in elimination of 50 word processing jobs, improved
turnaround time, and online capabilities.
Spearheaded design/implementation of Suspense/Calendaring System, providing online work management
tool for claims adjusters.
Early career history includes roles as Senior Programmer/Analyst for Transamerica and Technicolor; and
Programmer/Analyst for May Department Stores.
EDUCATION / CREDENTIALS
Master of Business Administration, Technology Management
University of Phoenix
Bachelor of Science, Computer Science
Roosevelt University, Honolulu, Hawaii
Client/Server Computing; C Programming Language, UCLA Extension
PMTI Fast-Forward PMP Exam Prep, Project Management Training Institute
Operating Systems: z/OS, UNIX, AS400
Programming Languages: Java, Sybase, COBOL II, C, CICS, DB2, IMS/DB, VSAM, SQL, .NET, iSeries,
ETL (Informatica), and BI (MicroStrategy)
Desktop Applications: MS Word 2000, MS Project 2003, Excel, Visio, MS Access