Business Letter Assignment, Part One
For part one of your business letter assignment, you will need to work with one
other person in this class. In response to the following cases, you will write
business letters. In one situation you will be the claimant and in the other
situation you will be the claims adjuster. You must take on both of these roles.
For example, if your partner write a claim letter for Scenario #1, then you will write
a response to his or her letter. Then, for Secnario #2 you will write the claim letter
and he or she will respond to you. You must turn in both of your letter, but pick
the one that you feel is your best work and that is the one that will be graded.
Remember to follow correct letter format. You will need to invent names and
Claimant: A beverage container you recently purchased for $8.95 has a serious
leak. The grape drink you put in it ruined a $35.00 white tablecloth. Inventing any
reasonable details, write a claim letter to the manufacturer of the container.
Adjuster: Write a letter granting the claimant's request.
Claimant: You have lost your $75 contact lens at the pool. Write a letter asking
the pool to pay for a replacement.
Adjuster: You are the manager of the private swimming club mentioned above.
The contract that all members sign explicitly states that the management is not
responsible for loss of personal possessions. Write an adjustment letter denying
the request. Invent any reasonable details.
Business Letter Assignment, Part Two
For part two, you will write a letter to an actual reader and send it. Students
usually have fun with this assignment and they also have great success with
compiling information about a graduate program that they are interested in,
receiving a rental deposit that was never returned, or getting a letter of apology
from the management of a diner where they experienced poor service. The option
for this assignment are endless, but must follow the guidelines listed below:
The recipient of the letter must be real.
The request or complaint must be legitimate.
The letter must have at least two paragraphs.
The letter must be sent to the recipient.