Unit 19, Anniesland Industrial Estate Netherton Rd, Glasgow, G13 1EU T: 0141 959 5999 F: 0141 950 2172 E: email@example.com W: www.sei-cctv.com Dear Customer, We note from our records that the warranty on your CCTV Security System has expired. As you are a valued customer we would like to take this opportunity to offer our fully comprehensive extended maintenance agreement. As this agreement covers labour and call out charges, you can remove the worry of expensive repairs by simply signing below and returning a copy with a cheque for the relevant amount. If you require any more information about the above please do not hesitate to contact the head office. Terms and conditions of our extended warranty/maintenance agreement are stated overleaf. Regards David Lennox Service Co-ordinator ----------------------------------------------------- Business Name ____________________________________________________ Contact Name ____________________________________________________ Address ____________________________________________________ Contact Number ____________________________________________________ Type of Package ____________________________________________________ I ___________________ wish to proceed with the above CCTV maintenance package. I have attached my payment for the sum of _______________. Signed - Date - If you have any questions regarding the above please contact us directly. Unit 19, Anniesland Industrial Estate Netherton Rd, Glasgow, G13 1EU T: 0141 959 5999 F: 0141 950 2172 E: firstname.lastname@example.org W: www.sei-cctv.com MAINTENANCE CONTRACTS WHY DO YOU NEED A MAINTENANCE CONTRACT? • Peace of Mind You depend on your security system to provide safe and secure premises for your staff and visitors so it makes sense that it is kept in optimum condition. • Save Money Regular servicing will also ensure the maximum component life and result in lower system downtime. You will also save money by avoiding non-contracted hourly rates. • Compliance Current industry standards, NACOSS, the Police and the Data Protection Act all require that security systems that fall within their remit are covered under a formal Agreement. • Stay Covered Your insurance company will usually require you to regularly maintain your security system. If you have not arranged appropriate cover your insurance claims may be invalid. In addition all security systems that are Police calling or financed under a Lease Agreement must have a current maintenance contract. Why choose a S.E.I Service and Maintenance Contract? • Fast response • Effective response • All vehicles carry a wide range of spares to ensure a first time fix with a minimum of disruption. • Highly-trained Experienced Engineers • All of SEI’s staff attends regular training to update their technical knowledge • Quality of Service • Ability to service a wide range of systems. If you have any questions regarding the above please contact us directly. Unit 19, Anniesland Industrial Estate Netherton Rd, Glasgow, G13 1EU T: 0141 959 5999 F: 0141 950 2172 E: email@example.com W: www.sei-cctv.com MAINTENANCE FOR CCTV As part of your CCTV System Preventative Maintenance contract S.E.I undertakes a thorough service of all your system's components. What CCTV Servicing includes … Check history of CCTV system since last maintenance service Visual inspection of all major CCTV components including cabling & connections where accessible for signs of deterioration or damage Check all CCTV control equipment (monitors, VCR, DVR, Multiplexer etc.) Clean System Monitors Check and clean cameras, lenses and housings as necessary. Check lenses for correct field of view and adjust as necessary Check pictures for correct field of view and adjust as necessary. Check and test remote signalling equipment (where fitted) Check recording and playback quality Check the satisfactory transmission of images to remote centre (where applicable) Repair any minor faults (where possible) Clean internal workings of DVR/Recorder – Vacuum & Blow Hard Drive Check, Scan and Defrag Software Upgrades where available Clean DVD/CD Writer Test System Power Supply Retrain the users on the use of the CCTV system (if required) Log all test results Return the CCTV system to operational status. If you have any questions regarding the above please contact us directly. Unit 19, Anniesland Industrial Estate Netherton Rd, Glasgow, G13 1EU T: 0141 959 5999 F: 0141 950 2172 E: firstname.lastname@example.org W: www.sei-cctv.com What a CCTV Maintenance package cost … CCTV Maintenance Packages Bronze Silver Gold • 1 x Preventative Maintenance • 1 x Preventative Maintenance • 2 x Preventative Maintenance visit per year visit per year visit per year • Technical help support • Technical help support • Technical help support • Call Out Discount – 30% • 1 x Emergency call out in a year • 2 x Emergency call out in a year • Engineers availability • Call Out Discount – 30% • Call Out Discount – 30% • Payment by invoice or standing • Engineers availability • Engineers availability order. • Payment by invoice or standing • Payment by invoice or standing order. order. £120 + VAT £155 + VAT £285 + VAT Total = £141.00 Total = £182.13 Total = £334.88 CCTV Repairs – Inspection Call Out from £65 + VAT plus parts and labour. With Maintenance Contract Call Out/ 1st Hour - £35 including travelling £25 per hour after Maintenance Customers get priority service Contracted rates will apply at all times if due to misuse, accidental or deliberate damage as per the contract terms & conditions Excludes any charge for parts or equipment If you have any questions regarding the above please contact us directly. Unit 19, Anniesland Industrial Estate Netherton Rd, Glasgow, G13 1EU T: 0141 959 5999 F: 0141 950 2172 E: email@example.com W: www.sei-cctv.com Terms & Conditions of CCTV System Maintenance Contract S.E.I shall arrange for a maintenance programme at intervals of 6-12 months. The contract shall commence after the system has one year after the date of handover of the system to the customer. All maintenance shall be carried out at a time convenient to both parties. The customer shall inform S.E.I of any defect of the security system. If at any time during the contract the system becomes defective, it shall be restored to full working order by an S.E.I employed engineer Any repairs that required costs shall be chargeable to the customer at the standard rate charged by S.E.I S.E.I shall endeavour to restore the security system to full working order as promptly as possible, but shall not be responsible for any loss or costs due to any delay. No repairs or alterations to the security system shall be carried out by any person without the authority of S.E.I Service shall be carried out only at the address of the installation. S.E.I reserves the right to review the level of annual maintenance charge to cover any additions to the system, inflation, new regulations, etc. No external lighting is covered in this contract In the consideration of payment in advance, at a rate ruling at the date of payment, we will provide maintenance service during S.E.I’s normal working hours for 1 year, including all necessary repair parts and labour required to keep equipment in good operating condition when in normal use. The agreement does not cover damage resulting from force, water, smoke, burglary, theft, mis- operation, misuse, abuse, negligence or accidental damage. Also specifically excluded is damage resulting from an attempted repair by someone other than an employee of S.E.I. S.E.I will not be liable for any loss of data or corruption of data from whichever source this may occur. Software support covers any queries on specifics, but excludes further training and any changes in the system specification. Where possible we will provide a loan machine to replace any CCTV system which is uplifted to our workshop for repair, but cannot guarantee the replacement will be the same make or model. S.E.I reserves the right to make a charge additional to the maintenance fee in the event of the user calling for the attendance of an engineer without good reason. If you have any questions regarding the above please contact us directly.
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