Customer Solution Case Study
Chevron Looks to Reduce Costs, Enhance
Security with Operating System Upgrade
―User Account Control is a solid enabler along the
Web Site: www.chevron.com
path towards a safer, more stable, and predictable
Customer Size: 59,000 employees computing experience.‖
Country or Region: United States
Industry: Oil and gas Jerry Ham, Desktop Design Team Lead, Chevron
Customer Profile Chevron is one of the world’s leading energy companies with 40
Chevron is a leading energy company with
a refining capacity of more than 2 million
percent of its 59,000 employees using mobile computers. The
barrels of oil per day. Based in San Ramon, company sought a solution to help it enhance security while still
California, the company has 59,000
employees and locations around the world.
meeting the needs of its employees and business partners.
Chevron decided to upgrade its 90,000 computers to the Windows
Software and Services
Windows Vista Enterprise
Vista® operating system. The energy company expects to enhance
Microsoft Office security, reduce costs, and increase employee productivity.
− Microsoft Office Professional Plus
Microsoft Server Product Portfolio
− Microsoft System Center
Configuration Manager 2007 Business Needs the Windows® XP operating system—half of
Headquartered in San Ramon, California, these are desktop computers; the other half
− Windows BitLocker Chevron is one of the world's largest energy are mobile computers. Employees at
companies. It is engaged in every aspect of Chevron currently use Microsoft® Office
− Microsoft Services the oil and natural gas industry, including Professional 2007.
− Core Infrastructure Optimization exploration, production, manufacturing,
Service Offerings marketing, transportation, chemicals Chevron identified three key business drivers
manufacturing and sales, and power that made for a compelling case to upgrade
generation. With more than 59,000 its operating system: improved productivity,
employees in over 100 countries and 1,600 enhanced security, and reduced IT costs.
locations, Chevron markets its refined
products and lubricants primarily under Specifically, Chevron wanted an operating
three well-known brands: Chevron, Texaco, system that would help it further refine the
and Caltex. use of non-administrator–level accounts for
For more information about other Microsoft its desktop environment. The company
customer successes, please visit:
The network environment at Chevron wanted to increase control of its desktop
comprises 90,000 client computers running environment by limiting the tasks available
to standard users, such as downloading Windows Firewall and Windows Defender to case-by-case basis. As a result, Chevron can
unauthorized software, without restricting help ensure a high level of protection. In an better control its client environment without
activities so much as to impact employee effort to offer users flexibility with their restricting users’ work.
productivity. computing needs while still restricting
activities that are potentially harmful to the ―User Account Control is a solid enabler
With nearly 40 percent of its employees network, Chevron uses User Account Control along the path towards a safer, more stable,
working in a mobile setting, Chevron also in Windows Vista. and predictable computing experience,‖
wanted a secure solution that would meet the explains Jerry Ham, Desktop Design Team
needs of its workforce while mitigating the Chevron is using the flexible Windows Lead at Chevron.
risks of stolen or lost computers. Imaging Format to enable deployment from
diverse media, such as USB keys, DVD, Reduced costs. By limiting user rights,
Windows Deployment Services, and Chevron anticipates that it will reduce
Solution Microsoft System Center Configuration administrative overhead from managing
To address these challenges, Chevron Manager 2007—all from a single image. The unauthorized applications and changes to
decided to upgrade to the Windows Vista® company is deploying servers at its hub sites the client computer. In addition, because the
Enterprise operating system. It is also to run Windows Deployment Services. operating system image and software
upgrading to Microsoft Office Professional applications will be installed using standard
Plus 2007. Starting first with a pilot phase, Chevron uses System Center Configuration tools and processes that the IT department
the company planned a phased rollout to all Manager 2007 to help distribute software can control, the company expects to spend
of its 90,000 desktop and mobile computers. packages and updates to the new operating less time determining the current state of its
system. With System Center Configuration client computers.
Chevron worked with Microsoft Services Manager 2007, the company plans to
throughout its deployment process, but centrally configure power settings for client Chevron is committed to reducing its energy
particularly as Chevron approached its computers and monitor the energy efficiency usage. The company intends to use the
production rollout, to help accelerate the of its servers and client computers. power management features in Windows
upgrade and ensure the project was Vista to meet its goal. ―We plan to centrally
completed on schedule. Microsoft Services manage power states, so workstations that
played a key role by establishing a Benefits used to stay on, even when not in use, will
collaborative relationship with the IT Chevron expects to see benefits of upgrading now be put to sleep during periods of
department at Chevron and working to resolve to Windows Vista, including enhanced inactivity,‖ says Ham.
critical bugs and performance issues that security, reduced costs, and increased
were potential blocking issues to deployment. employee productivity. Improved employee productivity. Chevron
Microsoft Services also helped Chevron hopes to see an increase in user productivity
optimize its operating system image. Enhanced security. With 40 percent of its with Windows Vista and Office Professional
client environment composed of mobile Plus 2007. Using the Instant Search feature,
Chevron now has more than 27,000 computers, ensuring laptop security is users should spend less time managing,
computers running Windows Vista. It plans to important to Chevron. With Windows organizing, and searching for files. Instead,
complete the upgrade to all 90,000 BitLocker Drive Encryption, Chevron can they can search and get fast results as they
computers by October 2010. safeguard its data in the event of a lost type—quickly accessing the information they
computer. need to do their jobs more effectively.
Chevron is also implementing the security-
enhanced features of the operating system. It With User Account Control in Windows Vista,
is taking advantage of Windows BitLocker™ Chevron can implement a more controlled
Drive Encryption to help protect data with full- desktop environment. The IT staff can
volume encryption. The company is using provide credentials for elevated access on a
This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.
Document published July 2009