Claims Management Strategies

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					      2007 Risk Management Compensation Survey

                            Survey Responses Due: March 9, 2007
                             Data Effective Date: January 1, 2007

                                                 Instructions

Follow these three steps to complete your survey submission:

1. Complete "Organization & Contact Info" tab.

2. Complete the compensation information tab by matching your organization jobs to the survey jobs,
   using the job descriptions on the Job Description tab, and entering the appropriate compensation data.

4. Upload completed survey at     https://upload.salary.com/surveys/




         Salary.com Surveys | 160 Gould Street | Needham, MA 02494| (800) 573-7781
                                                                     Instructions

  To complete the survey questionnaire please read the instructions below carefully.

  If you have any questions that are not addressed in these instructions, please feel free to contact Salary.com Surveys directly at:

  surveys@salary.com OR 1-800-573-7781




Step 1. Review the list of job titles and descriptions on the Job Description tab.


Step 2. Determine which jobs (if any) at your organization have similar duties and responsibilities as the survey jobs, and provide the
        requested compensation information for the employees in these jobs on the Compensation Information page. Definitions for
        the types of requested information can be found below.

         NOTE: If you would like help on matching your employees to the survey jobs, download the Survey Job List from the website:
              http://rims.salary.com
Step 3. Save your completed submission and return it as an attachment to surveys@salary.com.




                                          Compensation Information Definitions
      Field Heading                                                                    Instructions
    Employee's Job Title            Provide the job title of each employee.

           Pay Type                 Indicate whether each employee is paid on a salary basis or on an hourly basis.

         Hourly Rate ($)            Enter the hourly rate for each employee who is paid on an hourly basis

    Annual Base Salary ($)          Enter the annual base salary of each employee who is paid on a salaried basis.

   Target Bonus Percent (%)         Provide the target bonus for each employee.

    Bonus (STI) Amount ($)          Provide the bonus amount paid to each employee during the past 12 months.

    Highest Degree Earned           Select the highest degree earned by each employee.

     Long-Term Incentives           Indicate which types of long-term incentives each employee receives by selecting 'Yes' from the
    (columns L through R)           drop down menu under that column.




         2007 Natural Products Association Retail Compensation Survey                                                           Page 2 of 14
                                                                        Job Descriptions



                                             2007 Risk Management Compensation Survey
                  Job Title                                                                             Job Description
Enterprise-Wide Risk Management Professional   This is the individual with accountability for all forms of risk in the organization. It is the highest risk management position in the
                                               organization, with authority to make decisions on major risk management issues affecting the organization. This person is
                                               usually not the CEO, CFO or COO unless they spend more than 50% of their time directly involved in, and accountable for, risk
                                               management activities/issues affecting the organization. Accountable for achieving strategic objectives, ensuring effective
                                               enterprise-wide risk management for the organization, supervising and/or directing other risk stakeholders. This person typically
                                               owns the process of identifying, assessing, measuring, reporting on and monitoring more than insurable or hazard risks—which
                                               should include hazard risk, operational risk, business risk, reputation risk, legal and regulatory compliance, and possibly financial
                                               risks—developing reports and plans, and analyzing risk problems and defining and/or overseeing the implementation of the risk
                                               solutions that help optimize operations. This individual may be known as the chief risk officer.



Insurance and Risk Management Professional     This is the highest insurance and risk management position in the organization, with authority to make decisions on major risk
                                               management issues affecting the organization. This person is usually not the CEO, CFO or COO unless they spend more than
                                               50% of their time directly involved in, and accountable for, risk management activities/issues affecting the organization.
                                               Accountable for achieving strategic objectives, ensuring effective hazard (typically insurable risks) risk management for the
                                               organization and supervising, leading and/or directing key risk stakeholders. This person typically owns the process of
                                               identifying, measuring and managing insurable or hazard risks, developing reports and plans, and analyzing risk/insurance
                                               problems and defining and/or overseeing the implementation of the risk solutions that help optimize operations.


Insurance Management Professional              Responsibilities include directing the purchase of insurance programs, management of claims and loss control activities,
                                               management of relationships with third party service providers including brokers, insurers and other TPAs, preparing loss
                                               analyses and budgets, identifying exposures, recommending solutions, implementing approved programs, promoting loss
                                               prevention, updating and monitoring compliance with insurance procedures and managing safety/risk management manuals.


Employee Benefits Manager                      Responsible for the direction and management of the organization’s employee benefits program. Develops and administers
                                               plans through coordination with professional consultants and technical experts in the legal, medical, actuarial, accounting,
                                               financial, economics, labor relations, and communications disciplines. The benefits program administration includes designing
                                               and financing the plans, controlling costs, communicating benefits to employees, and keeping abreast of government legislation
                                               affecting employee benefit plans.
Claims Manager                                 Mitigates an organization’s exposure to risk by formulating, developing, and coordinating all claims-related activities, as well as
                                               resolving bona fide claims at the least possible cost through various risk transfer techniques. Directs a program to ensure the
                                               proper and efficient handling of claims, gathering data on claims for both record keeping and loss forecasting purposes, and
                                               estimating the financial value of claims. Is also responsible for post loss reduction techniques such as salvage, subrogation and
                                               rehabilitation.
Workers’ Compensation Claims Manager           Manages accountabilities in the administration of first and third party worker’s compensation claims. This role manages domestic
                                               and/or international claim management strategies critical to the organization's success. Understands and operationalizes
                                               programs, policies, and procedures for: reporting, investigation, and analysis; litigation management; resolution/outcome
                                               management; and the delivery of claim information. Manages litigated and moderately complex claims and is entrusted with
                                               significant settlement authority. Understands and communicates claims management philosophy and strategy to business unit
                                               and regional management. Builds, maintains, and manages relationships with claims adjusters, insurers, outside legal counsel,
                                               and other claims related parties. Operationalizes the design, analysis and delivery of claim information which influences risk
                                               management behavior through performance metrics and benchmarking.




                                                     ad1c2577-cb75-4701-b40e-07dfbbd31721.xls
                                                                      Job Descriptions



                                            2007 Risk Management Compensation Survey
                    Job Title                                                                        Job Description
Business Continuity Manager                   Leads corporate wide contingency planning/business continuity efforts. Establishes a framework and methodology for completion
                                              of contingency plans by internal business units. Coordinates training, communication, and testing of plans. Frequently has a
                                              background in IT, audit or control and is working toward certification in business continuity planning. Drives and delivers
                                              Business Continuity commitment, support, ownership, accountability and results. Designs, builds, and implements standard Risk
                                              Assessment, Business Impact Analysis, and other Business Continuity tools and capabilities. Drives and delivers effective
                                              Business Continuity strategies to support and, in time of disaster, recover the company’s critical business functions. Directs the
                                              continuous and regular validation and testing of documented Business Continuity plans


Safety Manager                                Formulates, develops, and coordinates all safety and loss control functions of the organization. Designs and directs a program to
                                              reduce accidents, occupational illnesses, and exposure to long-term health hazards through safety-training of all managers,
                                              planned inspections, skill training, first-aid care, emergency preparedness, proper job instruction, new employee indoctrination,
                                              physical protection, planned job observation, rules and practices, job analysis/procedures, disposal procedures, and protective
                                              equipment. Maintains compliance with governmental regulatory agencies. Responsible for identifying causes of past accidents.


Risk Management Analyst (Enterprise-Wide)     Supports the risk manager regarding all aspects of the enterprise-wide risk management program. Responsibilities include
                                              facilitating the identification of risks throughout the organization, developing, reporting and monitoring formats on risk
                                              management issues and developing methodologies for the assessment of risks throughout the organization.

Risk Management Analyst                       Supports department manager regarding all aspects of corporate insurance programs. Responsibilities include compilation of
                                              underwriting information and coverage placement, claims administration, loss forecasting, and analysis to assist in loss
                                              reduction.
Claims Analyst                                Reviews first and third party claims for irregularities, accuracy and completeness. Requests additional information, where
                                              necessary, for completion of claim processing. Reviews claims for eligibility. Maintains updated records and prepares required
                                              reports. Assists in claims cost control. Performs the design, analysis and delivery of claim information. Contacts individuals
                                              about claims and coordinates the handling of benefits. This role focuses on operational effectiveness in support of claims
                                              management strategies. Understands and performs domestic and/or international claim programs, policies, and procedures for:
                                              reporting, investigation, and analysis; litigation management; resolution/outcome management; and the delivery of claim
                                              information. Handles mostly routine non-complex claims but, may handle litigated and moderately complex claims with limited
                                              settlement authority.

Administrative Assistant                      Performs standard and advanced secretarial duties in a risk management department. Receives visitors, reads and routes
                                              incoming mail, takes and transcribes dictation, makes travel arrangements and reservations, schedules appointments for
                                              supervisor(s), and answers telephone, taking and relaying messages. Is computer literate. Processes a variety of documentation
                                              associated with the risk management function.




                                                    ad1c2577-cb75-4701-b40e-07dfbbd31721.xls
                                                                               ad1c2577-cb75-4701-b40e-07dfbbd31721.xls




                                                                             Contact Information

                                                   Your Contact Information

First Name

Last Name

Job Title

Email Address

Phone Number

Is your organization a member of RIMS?

                                                                            Company Information

Organization Name

City

State/Province

ZIP/Postal Code

Country
                                            Choose your Ownership Type from the drop down menu below.
Ownership Type
                                            Choose your Organization Type from the drop down menu below.
Organization Type

Total # of Employees

Number of Employees in Risk and Insurance
Deparment
                                            Choose which currency you are reporting data in from the drop down menu below.
Currency

Annual Revenue                                                                                 Proceeds generated by a company from sale of goods or services. Often referred to as “Sales”.


Industry

                                                                           Reporting Information

Function to Which the Top Risk
Management Executive Reports:




                                                                                           Organization & Contact Info
                                                    ad1c2577-cb75-4701-b40e-07dfbbd31721.xls
Enter a row of data for each individual in a job.
If there are 2 individuals in one job, you should
have 2 rows of data for that job. Copy and insert
new rows as needed.
Enterprise-Wide Risk Management Professional

Insurance and Risk Management Professional

Insurance Management Professional

Employee Benefits Manager

Claims Manager

Workers’ Compensation Claims Manager

Business Continuity Manager

Safety Manager

Risk Management Analyst (Enterprise-Wide)

Risk Management Analyst

Claims Analyst

Administrative Assistant




                                                        Compensation Information - Page 6
                                                         ad1c2577-cb75-4701-b40e-07dfbbd31721.xls
Enter a row of data for each individual in a job.
If there are 2 individuals in one job, you should
have 2 rows of data for that job. Copy and insert   For each employee, indicate which types of long-term incentives they receive.
new rows as needed.
Enterprise-Wide Risk Management Professional

Insurance and Risk Management Professional

Insurance Management Professional

Employee Benefits Manager

Claims Manager

Workers’ Compensation Claims Manager

Business Continuity Manager

Safety Manager

Risk Management Analyst (Enterprise-Wide)

Risk Management Analyst

Claims Analyst

Administrative Assistant




                                                              Compensation Information - Page 7
                                                    ad1c2577-cb75-4701-b40e-07dfbbd31721.xls
Enter a row of data for each individual in a job.
If there are 2 individuals in one job, you should
have 2 rows of data for that job. Copy and insert
new rows as needed.
Enterprise-Wide Risk Management Professional

Insurance and Risk Management Professional

Insurance Management Professional

Employee Benefits Manager

Claims Manager

Workers’ Compensation Claims Manager

Business Continuity Manager

Safety Manager

Risk Management Analyst (Enterprise-Wide)

Risk Management Analyst

Claims Analyst

Administrative Assistant




                                                        Compensation Information - Page 8
                                                    ad1c2577-cb75-4701-b40e-07dfbbd31721.xls
Enter a row of data for each individual in a job.
If there are 2 individuals in one job, you should
have 2 rows of data for that job. Copy and insert
new rows as needed.




                                                        Compensation Information - Page 9
                                                         ad1c2577-cb75-4701-b40e-07dfbbd31721.xls
Enter a row of data for each individual in a job.
If there are 2 individuals in one job, you should
have 2 rows of data for that job. Copy and insert   For each employee, indicate which types of long-term incentives they receive.
new rows as needed.




                                                             Compensation Information - Page 10
                                                    ad1c2577-cb75-4701-b40e-07dfbbd31721.xls
Enter a row of data for each individual in a job.
If there are 2 individuals in one job, you should
have 2 rows of data for that job. Copy and insert
new rows as needed.




                                                       Compensation Information - Page 11
                                                    ad1c2577-cb75-4701-b40e-07dfbbd31721.xls
Enter a row of data for each individual in a job.
If there are 2 individuals in one job, you should
have 2 rows of data for that job. Copy and insert
new rows as needed.




                                                       Compensation Information - Page 12
                                                         ad1c2577-cb75-4701-b40e-07dfbbd31721.xls
Enter a row of data for each individual in a job.
If there are 2 individuals in one job, you should
have 2 rows of data for that job. Copy and insert   For each employee, indicate which types of long-term incentives they receive.
new rows as needed.




                                                             Compensation Information - Page 13
                                                    ad1c2577-cb75-4701-b40e-07dfbbd31721.xls
Enter a row of data for each individual in a job.
If there are 2 individuals in one job, you should
have 2 rows of data for that job. Copy and insert
new rows as needed.




                                                       Compensation Information - Page 14

				
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