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VOIP Multimedia Applications Software Directory: Questionnaire

Light Reading, in partnership with the International Packet Communications Consortium (IPCC), is
developing an online directory of VOIP application software products, with the goal of easing the
rollout of next-generation VOIP services.

The first stage of this project was the publication of a “Who Makes What” report, which sets out a
preliminary taxonomy and lists vendors under 10 product categories:

http://www.lightreading.com/document.asp?site=lightreading&doc_id=46756


We now need you – suppliers of VOIP application software – to submit details of your products using
this form so that we can turn this report into a comprehensive directory of all vendors and products.

CALL TO ACTION: Complete and submit this form by March 1, 2004, and get a FREE listing of your
company and products for the whole of 2004.

When you submit your completed questionnaire, we will check it and then:

       Add your company name, if it’s missing, to relevant lists of suppliers

       Put your questionnaire responses into a document on the Light Reading Website and
        hyperlink to it from your company’s listings in the directory

       Enter the data in dynamic tables so that readers can compare products and suppliers

This will be made available on Light Reading’s Website, which has the largest readership of any
telecom publication in the world. It will also be made available on www.unstrung.com, Light
Reading’s sister site covering wireless technologies.

To obtain a free listing for your company and its products in the directory, please complete
the following Word Tables questionnaire, save it under an identifiable name, and email it to
hills@lightreading.com. This is an ongoing project, but we would appreciate receiving entries
(or updates to existing entries) as soon as possible.

If you have any queries on the questionnaire or the coverage of the directory, please contact Tim
Hills, Light Reading Independent Analyst: hills@lightreading.com.

Text in blue provides guidance on how to complete the questionnaire.
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1) COMPANY INFORMATION

                                 Your entries in this column, please
Company name

Address

Country

Website URL

Is your company publicly or      1. Public (please give ticker symbol)
privately owned?
Please delete as appropriate     2. Private

When founded

Employees

Annual sales

Company Summary
75 words maximum on
main activities and value
propositions in VOIP/SIP-
multimedia markets

Contact information for
prospective customers
for publication

Contact information for
queries regarding this form
not for publication



2) PRODUCT INFORMATION

If you wish to list more than one product, please make and insert multiple copies of the following
table.

                                                    Your entries in this column, please
Product name
                                                                                                  3


Which of these categories best fits your          1. Enhanced Voice Applications
product?                                          Please delete sub-categories that aren’t applicable:
Please delete categories that aren’t applicable
                                                  Call handling (e.g., call waiting)
                                                  Calling cards
                                                  VXML services
                                                  Audio directory enquiries
                                                  Interactive Voice Response (IVR)
                                                  Voice recognition

                                                  Please create your own sub-categories for services your product
                                                  offers and that we’ve missed:




                                                  2. Messaging and Presence Applications
                                                  Please delete sub-categories that aren’t applicable:

                                                  Instant messaging
                                                  Multimedia messaging
                                                  Unified messaging
                                                  Voicemail
                                                  Voice instant messaging
                                                  Presence management
                                                  Collaborative working

                                                  Please create your own sub-categories for services your product
                                                  offers and that we’ve missed:




                                                  3. Multimedia Conferencing
                                                  Please delete sub-categories that aren’t applicable:

                                                  Web-conferencing
                                                  Video-conferencing
                                                  Audio-conferencing

                                                  Please create your own sub-categories for services your product
                                                  offers and that we’ve missed:
                                                4


4. Security
Please delete sub-categories that aren’t applicable:

Firewall
Network address translation (NAT)
Intrusion detection
Virus scanning
Authentication

Please create your own sub-categories for services your product
offers and that we’ve missed:




5. Voice/Multimedia VPNs
Please delete sub-categories that aren’t applicable

Enterprise voice/data networking
Network management

Please create your own sub-categories for services your product
offers and that we’ve missed:




6. Hosted PBX/Centrex
Please create your own sub-categories for services your product
offers:




7. Contact Centers
Please delete sub-categories that aren’t applicable

ACD

Please create your own sub-categories for services your product
offers and that we’ve missed:
                                                                                              5


                                              8. Media Content and Distribution
                                              Please delete sub-categories that aren’t applicable

                                              TV
                                              Audio
                                              Video
                                              Music
                                              Networked gaming

                                              Please create your own sub-categories for services your product
                                              offers and that we’ve missed:




                                              9. Financial and Customer Care
                                              Please delete sub-categories that aren’t applicable

                                              Tariffing
                                              Special-rate services
                                              Accounting
                                              Charging
                                              Billing
                                              Settlement
                                              Prepay/postpay
                                              Web self-service/provisioning
                                              Service management

                                              Please create your own sub-categories for services your product
                                              offers and that we’ve missed:




                                              10. Other
                                              Please create your own categories for services your product offers




Key services/functions furnished by the
product (100 words max).




URL of product details on your Website

Product format Please delete as appropriate   1. Ready-to-use software

                                              2. Software for customers to develop their own applications
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                                                  3. Software module for incorporation in other products

                                                  4. Hardware and software combination

                                                  5. Other (please specify below)




Platform and system requirements and
performance
Please provide URL(s) of details on your
Website, or give minimum hardware and
software requirements to run your product

Protocols                                         1. H.323
Please delete protocols NOT supported by your
product                                           2. SIP

                                                  3. Other standardized protocols (please specify below)



                                                  4. Other proprietary protocols (please specify below)



Interoperability
If your product has passed any interoperability
tests please provide URL(s) of details on your
Website

Main target customers                             1. Fixed-line service providers
Please delete market segments that you’re NOT
targeting with this product                       2. Mobile service providers

                                                  3. Large corporations

                                                  4. Small and medium-sized businesses

                                                  5. Residential users

                                                  6. Other vendors (to incorporate in their products)

                                                  7. Other (please specify below)



When did commercial shipments of this
product begin?

Existing customers.
If you have publicized customer wins, please
provide URL(s) of details on your Website

Product origins.                                  1. Our company developed this product in-house
                                                                                           7


Please delete whatever does NOT apply        2. Our company inherited this product via an acquisition

                                             3. Our company resells this product; it didn’t develop it

                                             4. Other (please specify below)



Sales channel. Please name major resellers