Change Management and Leadership Report on Infosys - DOC

							NEWS RELEASE

Company Contact:                                                    PR Agency Contact:
Jeff Anderson                                                       Alan Weinkrantz
214-696-6410                                                        210 810 3070
jeff.anderson@alsbridge.com                                         alan@weinkrantz.com


 Major Outsourcers Claim Innovation is Key to Outsourcing Success

    Focused Session with Top Global Outsourcers Identifies Key Issues between
                                    Buyers and Providers


       Dallas, TX, June 4, – At the first annual Alsbridge Outsourcing Leadership Provider
Forum held in Dallas, representatives of the leading outsourcing providers offered up their
concerns over margin pressures, offshore strategies and the need for innovation. The event
included a collaborative session following the Alsbridge proprietary Sourcing Alignment
Session™    methodology and will result in a new report to be available later this month.
Participants included ACS, Accenture, IBM, Capgemini, Cognizant, EDS, Getronics, HCL,
Hewlett-Packard, Infosys, Luxoft, Perot Systems, Virtusa and Wipro.


       The SAS process is used by Alsbridge in a sourcing engagement to identify issues and
gain consensus on decisions.      During the event, process was used with the attendees to
collaboratively identify significant challenges and issues facing the outsourcing industry at large
as impacting both the client business side and providers’ profitability. The process yielded a
strong message highlighting the need to find better ways to generate innovation in outsourcing,
address the decline in margins of providers as a long-term issue, and improve the sourcing
process, contracting, and governance strategies.




                                                                                           more…
                                                                          Alsbridge Provider Event
                                                                                           Page 3

       “We asked the leaders in global outsourcing to identify the biggest challenge facing the
industry,” said Ben Trowbridge, president and CEO of Alsbridge. “They said that innovation
was expected by clients but lacking, while at the same time that margins have shrunk leaving
little capacity to fund innovation.”


       During the collaborative sessions, the providers said they hear talk about innovation yet
the sourcing process and priorities seem to favor decisions based on cost/price and risk
mitigation. The buyers push the providers towards commoditization or level playing field
approaches that inhibit or prevent innovation. Service levels and performance expectations are
not focused enough on business results.        Clients often lack C-level attention essential for
engagement and innovation, and the client governance approaches are frequently “wrong-sized”
or misaligned by either retaining too many micro-managers concerned about activity rather than
results, or by not adequately leading client internal change management and priorities.


       “One problem is that when providers include change management services in their offers
they are frequently forced to remove those offers from scope in order to win a deal,” said Barry
Weiss, managing director, Alsbridge.


       Providers also candidly revealed many of the internal challenges they face and their own
contributions to problems in outsourcing. They identified that they struggle to keep pace with
technology changes as well as face challenges in meeting global needs for staffing and talent
resources, including at the senior account relationship level. Lack of experienced provider-side
talent at the client-facing, account level, as well as account leader turnover, contribute to
problems.


       “During our SAS session, the providers were in agreement on a number of key issues,”
says Weiss. “Global sourcing challenges for providers include competition for talent, the need to
hunt out and gain acceptance for new global delivery locations, and how to structure deals to
fairly share global currency, global inflation and geopolitical risks.”
                                                                          Alsbridge Provider Event
                                                                                           Page 3

        Within the deal and sourcing process, providers did not identify any positive contribution
to innovation coming generally from either advisors or external counsel. The providers made
clear that they would like to see sourcing processes with better ways to achieve mutual alignment
of realistic expectations, in a collaborative environment allowing open dialogue with their
customers, thus creating more trust. Providers hope for a sourcing process that costs less, takes
less time, and focuses better on real business issues. They would also like to see a process that
does a better job of setting a framework for effective post-contract change management.


         “At Alsbridge, we pride ourselves on working with clients in processes that cultivate
innovation and collaborative relationships of trust even as we drive many aspects of sourcing
engagements through a time-tested, proven, repeatable and comprehensive methodology that
leads to strong deals and optimal pricing and solutions,” says Trowbridge. “The SAS brings the
best elements of collaborative, strategic planning to the front-end of sourcing projects.”


        During the event, Alsbridge also introduced its new innovation in assessing the viability
of outsourcing contracts and relationships. The Alsbridge Market Reality Assessment ™ or
MRA can quickly score either an existing outsourcing contract or one in negotiation on over 150
common terms and elements. Alsbridge Managing Director Steve Kopp explained, “We built
the MRA to help our clients bargain for favorable terms, but we can more intelligently focus our
efforts on elements having more leverage so that the bargaining process enhances trust rather
than strains it.”


         To receive a copy of the report, send an email to jeff.anderson@alsbridge.com
requesting the Alsbridge Outsourcing Leadership Forum Provider Collaboration Vewpoint.


About Alsbridge:
Alsbridge is the award winning global advisory firm, providing unbiased advice and assistance
on outsourcing, shared services and offshoring. Alsbridge consultants bring extensive vertical
industry expertise and a practical knowledge of all areas within information technology and
business process outsourcing.       The firm's proven methodology incorporates proprietary
collaborative sessions, bringing together executive teams from both the client and the provider in
                                                                         Alsbridge Provider Event
                                                                                          Page 3

an environment that fosters collaboration.      Alsbridge supports its recommendations and
assistance through significant investments in proprietary benchmarking and ongoing research
within the industry. For more information, visit www.alsbridge.com.


Reader Contact Information:
North America
3535 Travis Street Suite 105 Dallas, TX 75204
Tel: +1   214   696    6410,   Fax:    +1    214   239   0698,   EnquiryUSA@alsbridge.com,
www.alsbridge.com




Europe and Asia:
22-24 Ely Place, London, EC1N 6TE
+44 (0) 20 7242 0666, Fax:            +44 (0) 20 7242 0667, EnquiryEUR@alsbridge.com,
www.alsbridge.com


###


Alsbridge and SAS are trademarks of Alsbridge, Inc. and Alsbridge Ltd.