Cashier Compliance Agreement

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Cashier Compliance Agreement Powered By Docstoc
					Note: QCS stands for Question, Complaint, Suggestion

                                                                        # To Call. For
                                      MONTH                              Information
                                      January
                                      February
                                       March
                                        April
                                        May
                                        June
                                        July
                                       August
                                     September
                                      October
                                     November
                                     December
                                        Total                                 0




                                         TYPE                             January
EXTENSION OF TIME TO PAY CREDIT
INCREASE CREDIT COVERAGE
INCREASE GEOGRAPHICAL CREDIT COVERAGE
SYSTEM CRASH
PRE PAY CREDIT - ADVANCES ON PAYMENTS
INADEQUATE COLLECTION
TEMPERATURE - INSTALL AIR CONDITIONING
DELAY AND NON COMPLIANCE WITH PRE ACCORDED VISITS
DELAY IN CREDIT STUDY
DELAY IN THE DELIVERY OF DOCUMENTS
DELAY IN THE RENEWAL OF CREDIT
DELAY IN THE RESPONSE AFTER THE VISIT
DELAY IN DISBURSEMENT
DELAY IN DELIVERING CONTRACT
DIFFICULTY TO COMMUNICATE WITH AGENCIES BY PHONE
DISBURSE LARGE AMMOUNTS IN CHECK INSTEAD OF CASH
POOR EXPLANATION REGARDING DOCUMENTS
LACK OF EXPLANATION FOR DENIAL OF CREDIT OR AMMOUNT OF CREDIT GRANTED
BRANCH SCHEDULE
PROBLEMS WITH WAIT-IN-LINE TECHNOLOGY
PROBLEMS WITH CERTIFICATIONS
PROBLEMS WITH INSURANCE
BREACH OF AGREEMENT FOR PAYMENT
DISSATISFACTION WITH SERVICE
DISSATISFACTION WITH FACILITIES
FALIURE TO ACCEPT ADVANCE ON PAYMENT
DO NOT RECEIVE THE PAYMENT OF OUTSTANDING DEBTS
GIFTS IN SPECIAL DATES
OPTION TO PAY THROUGH THE INTERNET
OPTION TO PAY CREDIT IN FULL BEFORE DUE
LACK OF INFORMATION OF PRODUCTS AND SERVICES
INABILITY TO MAKE PAYMENT AGREEMENT
POOR CASHIER PROCESS
REFUSAL TO BE ACCEPTED IN STAR CLIENT STATUS
PAYMENT RECIEPTS
RECEIVE PAYMENT BY CREDIT CARD
RECONSIDERATION OF CREDIT COMMITTEE
REPORT IN CREDIT BUREAU
CREDIT REQUIREMENTS
SUGGESTION TO OPEN A NEW BRANCH
INTEREST RATES AND DISCOUNTS
WAITING TIME HIGH IN DAYS OF CONGESTION


TOTAL                                                                         0
                               TYPE-CONGRATULATIONS
SATISFACTION WITH THE SERVICES RENDERED
TOTAL                                                                         0


                                                      Level 1 for incidentals per month
                                                      Level 2 for incidentals per month
                                                      Level 3 for incidentals per month
 QCS       TOTAL




   0        0




February   March   April   May   June   July   August
                        213   0   0   0   0   0   0


                        227   0   0   0   0   0   0


incidentals per month
incidentals per month
incidentals per month
September   October   November   December
0   0   0   0


0   0   0   0
                                                        OFFICIALS
        Name   Agency January February        March     April    May


TOTAL                    #REF!     #REF!      #REF!     #REF!   #REF!

               Level 1 Incidence per month
               Level 2 incidence per month
               Level 3 Incidence per month
                        Consecutive month with claims
CIALS
        June    July    August   September October   November December


        #REF!   #REF!   #REF!     #REF!          0          0        0   #REF!
                                                      QCS and Congratulations For Agencies
        AGENCIES       January         February        March          April          May

TOTAL                            0                0             0             0              0

                   Level 1 Incidence
                   Level 2 Incidence
                   Level 3 Incidence
Agencies
           June       July       August       September       October       November       December

                  0          0            0               0             0              0              0
TOTAL
                                                                                   PQRs by Ag
                                Tipología                                Agencia
                    EXTENSION OF TIME TO PAY CREDIT
TOTAL
                       INCREASE CREDIT COVERAGE
TOTAL
                INCREASE GEOGRAPHICAL CREDIT COVERAGE
TOTAL
                             SYSTEM CRASH
TOTAL
                 PRE PAY CREDIT - ADVANCES ON PAYMENTS
TOTAL
                         INADEQUATE COLLECTION
TOTAL
                 TEMPERATURE - INSTALL AIR CONDITIONING
TOTAL
           DELAY AND NON COMPLIANCE WITH PRE ACCORDED VISITS
TOTAL
                         DELAY IN CREDIT STUDY
TOTAL
                  DELAY IN THE DELIVERY OF DOCUMENTS
TOTAL
                     DELAY IN THE RENEWAL OF CREDIT
TOTAL
                  DELAY IN THE RESPONSE AFTER THE VISIT
TOTAL
                         DELAY IN DISBURSEMENT
TOTAL
                      DELAY IN DELIVERING CONTRACT
TOTAL
           DIFFICULTY TO COMMUNICATE WITH AGENCIES BY PHONE
TOTAL
           DISBURSE LARGE AMMOUNTS IN CHECK INSTEAD OF CASH
TOTAL
                POOR EXPLANATION REGARDING DOCUMENTS
TOTAL
 LACK OF EXPLANATION FOR DENIAL OF CREDIT OR AMMOUNT OF CREDIT GRANTED
TOTAL
                           BRANCH SCHEDULE
TOTAL
                 PROBLEMS WITH WAIT-IN-LINE TECHNOLOGY
TOTAL
                      PROBLEMS WITH CERTIFICATIONS
TOTAL
                        PROBLEMS WITH INSURANCE
TOTAL
                   BREACH OF AGREEMENT FOR PAYMENT
TOTAL
                      DISSATISFACTION WITH SERVICE
TOTAL
                 DISSATISFACTION WITH FACILITIES
TOTAL
             FALIURE TO ACCEPT ADVANCE ON PAYMENT
TOTAL
        DO NOT RECEIVE THE PAYMENT OF OUTSTANDING DEBTS
TOTAL
                     GIFTS IN SPECIAL DATES
TOTAL
              OPTION TO PAY THROUGH THE INTERNET
TOTAL
             OPTION TO PAY CREDIT IN FULL BEFORE DUE
TOTAL
         LACK OF INFORMATION OF PRODUCTS AND SERVICES
TOTAL
              INABILITY TO MAKE PAYMENT AGREEMENT
TOTAL
                     POOR CASHIER PROCESS
TOTAL
          REFUSAL TO BE ACCEPTED IN STAR CLIENT STATUS
TOTAL
                       PAYMENT RECIEPTS
TOTAL
                RECEIVE PAYMENT BY CREDIT CARD
TOTAL
             RECONSIDERATION OF CREDIT COMMITTEE
TOTAL
                    REPORT IN CREDIT BUREAU
TOTAL
                      CREDIT REQUIREMENTS
TOTAL
               SUGGESTION TO OPEN A NEW BRANCH
TOTAL
                 INTEREST RATES AND DISCOUNTS
TOTAL
            WAITING TIME HIGH IN DAYS OF CONGESTION
TOTAL
  PQRs by Agency
Enero Febrero Marzo   Abril   Mayo   Junio   Julio   Agosto Septiembre Octubre
Noviembre Diciembre
                                                                       QCS SENT TO SUPERVISOR
        AGENCIES      JANUARY       FEBRUARY   MARCH       APRIL          MAY

TOTAL                           0          0           0           0           0




                   Level 1 Incidence
                   Level 2 Incidence
                   Level 3 Incidence
CS SENT TO SUPERVISOR
            JUNE      JULY       AUGUST       SEPTEMBER   OCTOBER   NOVEMBER DECEMBER

                 0           0            0           0         0          0        0
                             TYPE                        MES   N. PQRS
              EXTENSION OF TIME TO PAY CREDIT
                 INCREASE CREDIT COVERAGE
         INCREASE GEOGRAPHICAL CREDIT COVERAGE
                        SYSTEM CRASH
          PRE PAY CREDIT - ADVANCES ON PAYMENTS
                   INADEQUATE COLLECTION
          TEMPERATURE - INSTALL AIR CONDITIONING
  DELAY AND NON COMPLIANCE WITH PRE ACCORDED VISITS
                    DELAY IN CREDIT STUDY
            DELAY IN THE DELIVERY OF DOCUMENTS
              DELAY IN THE RENEWAL OF CREDIT
           DELAY IN THE RESPONSE AFTER THE VISIT
                    DELAY IN DISBURSEMENT
               DELAY IN DELIVERING CONTRACT
   DIFFICULTY TO COMMUNICATE WITH AGENCIES BY PHONE
  DISBURSE LARGE AMMOUNTS IN CHECK INSTEAD OF CASH
         POOR EXPLANATION REGARDING DOCUMENTS
LACK OF EXPLANATION FOR DENIAL OF CREDIT OR AMMOUNT OF
                       CREDIT GRANTED
                      BRANCH SCHEDULE
          PROBLEMS WITH WAIT-IN-LINE TECHNOLOGY
               PROBLEMS WITH CERTIFICATIONS
              PROBLEMS WITH INSURANCE
          BREACH OF AGREEMENT FOR PAYMENT
             DISSATISFACTION WITH SERVICE
            DISSATISFACTION WITH FACILITIES
        FALIURE TO ACCEPT ADVANCE ON PAYMENT
   DO NOT RECEIVE THE PAYMENT OF OUTSTANDING DEBTS
                  GIFTS IN SPECIAL DATES
          OPTION TO PAY THROUGH THE INTERNET
        OPTION TO PAY CREDIT IN FULL BEFORE DUE
    LACK OF INFORMATION OF PRODUCTS AND SERVICES
         INABILITY TO MAKE PAYMENT AGREEMENT
                 POOR CASHIER PROCESS
     REFUSAL TO BE ACCEPTED IN STAR CLIENT STATUS
                    PAYMENT RECIEPTS
            RECEIVE PAYMENT BY CREDIT CARD
         RECONSIDERATION OF CREDIT COMMITTEE
                REPORT IN CREDIT BUREAU
                  CREDIT REQUIREMENTS
           SUGGESTION TO OPEN A NEW BRANCH
             INTEREST RATES AND DISCOUNTS
        WAITING TIME HIGH IN DAYS OF CONGESTION
                           TOTAL                                  0
  %
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                  1
#DIV/0!                0%       0%   0%       0%   0%     0% 0%      0%   0%      0% 0%      0% 0%      0%   0%    PQRS0% 0% 0% 0%
                                                                                                                  0%   MAS INCIDENTES   0%      0%

                  0
#DIV/0!
                                                   PAY…
          N. DE PQRS




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           0%
BREAC
H OF…




           0% 0%
DISSATI




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SFAC…




           0%
DO NOT
RECE…




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OPTION




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 TO…




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 POOR




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CASH…




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posted:12/10/2010
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Description: Cashier Compliance Agreement document sample