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Singapore e Government Status

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									Singapore eGovernment Status
Chan Chin Wai Head (Applications Services), iDA

Nov 2001

AGENDA
• Background • Infocomm 21 Programme • e-Government Strategic

Framework and Initiatives • Legal and Policy Environment • Governance

iDA
• Formed Dec 1999 - NCB & TAS • Oversees IT and Telecoms

related industries and policies

IDA Organisation Chart
(as of 16 Apr 01)

IDA Board Chairman Dy Chairman

CEO Office CEO Dy CE

Technology CTO

Infocomm Industry Programme Development ACE

Government Systems ACE

Corporate Devt CEO Dy CE CIO

Policy & Regulation DG Telecoms

Central Business Services DCE

Online Development ACE

Local Enterprise Internationalisation & Intl Operations
ACE

iDA VISION
“Singapore - Where the Digital Future is “

National Computerisation Plan

• Civil Service Computerisation Prog • Development and Growth of local IT

Industry
• Develop pool of IT Manpower

National IT Plan

• CSCP to encompass IT • Electronic Data Interchange linking

up Public, Businesses and Government

IT 2000

• Intelligent Island Concept • IT readily accessible to the nation
• Singapore One Broadband

Infrastructure

Infocomm 21

• Enable Public Sector to harness ICT • June 2000 - eGovernment Action

Plan

eGovt VISION
To be a leading e-Government to better serve the nation in the Digital Economy

E-Govt Strategic Framework
Government to Employees (G2E) Government to Citizens (G2C) Government to Businesses (G2B)

www.ida.gov.sg

E-Govt Strategic Framework
G-E Portal ICT Edun Seminars, CIO workshops
KM Experimentation Prog.

ACE eCitizen Centre
Facilitated Access

Govt Data Centre

GeBIZ G-B Portal

PS-Online Infra.

www.ida.gov.sg

WHERE WE ARE NOW
eCitizen Centre

A first-stop, Government e-service portal
Launched in May 99

11 Towns

Over 330 e-services A life journey concept

Examples of eServices
eServices: • Renewal of Driver’s Licence • Online booking of Sports Facilities • Booking of Marriage Registration Date • Open COE bidding • Immediate Future
• Renewal of Road Tax by Individuals • Application for Employment Pass

Service Packages: • Start a Business • One-Stop Public Entertainment Licensing Centre • Search for Jobs • Get Married • Buying a property

eCITIZEN CENTRE REVAMP

PS Online Infrastructure (PSi)
Online Svc Online Svc

eService Generator
User Profile e Payment

PSi

EDX

Security

Hardware

SGNET
Government Agencies ISP S-1

WHERE WE ARE NOW

GeBiz (Government Electronic Business Centre) - implemented Dec 2000

An integrated, end-to-end, web-based system for online procurement & revenue tender activities

GeBiz (Government Electronic Business Centre)
•138 participating government

agencies
•Over 100 suppliers •Over 7,600 Purchase Orders

•Total value of $93 million

WHERE WE ARE NOW

A full suite of integrated information & services

Business Town

Presentation in terms of a business life cycle

10-step guide for budding entrepreneur

WHERE WE ARE NOW

Enabling Systems

Infocomm Education Program G2E Portal

Anywhere Computing Environment

Knowledge Management Experimentation Program

ENABLING SYSTEMS
PM2S Pac@Gov

Central HR policies & applications TRAISI
Training application

Pay & claims

New Financial System •Budgeting •Fund control •Purchasing •Asset management, etc

PRAISE •Appraisal •Promotion •Ranking

Knowledge Management
•

Knowledge Management Interest Group (May 2000) • Share KM concepts, trends, best practices and explore development strategies

•

KM Experimentation Programme (May 2001) • Co-funding to jump start KM projects • Gain experience on the various facets of KM implementation eg organisational enablers and impediments, processes, tools and solutions • Share project experience and results with all • 8 agencies identified

Infocomm Education for Public Sector
Prepare employees to participate in the CREATION of an e-Govt and to OPERATE adeptly within one
• Leading & managing implementation of e-Govt initiatives

• Leadership for
ICT-enabled innovation & transformation of government

Leaders

• Infocomm module in
leadership devt & milestone courses

• CIO workshops
• Use of case studies, experiences from public & private sectors

Senior & Middle Managers Executives

• Annual workshop with mgt gurus, visionaries, senior officials from leading eGovernments • Generic ICT competency; eGovt awareness
• Courses, Seminars & eLearning packages

• Annual eGovt forum

Adaptive & Robust Infocomm Infrastructure
Broadband Infra. for Government (BIG)
• Broadband connections from 1Mbps to 70Mbps with Telco class of

reliability, availability and scalability • Headway towards ACE

Government Data Centre (DC@GOV)
• Operational since May 2001 • Pricing model based on cost recovery
• Key benefits • Economies of scale • Govt systems connected to national broadband infra. (S1)

• Robust, secure and high availability (24 x 7)

www.ida.gov.sg

Legal and Policy Environment
• facilitate the growth of electronic commerce • transparent, market-favourable regulation and legislation • support industry development and growth in the digital economy • do not unnecessarily impede the development of new and innovative applications • New regulations should also be flexible enough to cater for technology changes and new global policy • encourages industry self-regulation • industry practices are aligned with international practices

• Electronic Transactions Act • provide a legal foundation for electronic signatures, and gives predictability and certainty to contracts formed electronically • Intellectual Property Rights • the protection of rights for copyright owners and increased public access to intellectual property • Amendments to Evidence Act • allow the use of electronic records as evidence in the courts • Contents Regulation • safeguard values and promote healthy growth & encourage industry self-regulation • Tax Issues & Import / Export Procedures

Governance & Management Framework
• eGovernment Policy Committee • Public Sector Infocomm Steering

Committee • Public Sector Infocomm Review Committee • IDA - CTO & CIO of Govt • GCIO - IT Plng & Execution at the Ministries and Statutory Boards

Challenges for eGovernment
• Maturity of eServices • Integrated service delivery
• Cross-agency collaboration • Multi-channel access

• Public-private sectors collaboration • Ubiquitous access by all, facilitated where

necessary • Seamless information exchange across agencies • Technology-enabled innovations to drive enterprise transformation • Risk management of deploying leading-edge technologies

URL’s
www.egov.gov.sg www.ec.gov.sg www.ecitizen.gov.sg


								
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