• Southwest One Tracy P Hayler Chief Superintendent Avon and Somerset Constabulary • What is Southwest One? • The journey • The lessons What is Southwest One? • A public/private partnership • Two tiers of local government, the private sector, and the police. • A Joint Venture Company (JVCo) • Ten year contract to deliver services to founding partners. • A framework agreement – readily accessible to those public sector organisations which are OJEU signatories AND other public authorities in the Southwest • A growth model, could deliver services to other authorities UK wide through appropriate procurement Strategic Objectives 1. Provide quality services that meet future funding challenges. 2. Improve efficiency and transform corporate support services. 3. Improve access to and delivery of front-line services. 4. Invest in world class technologies. 5. Provide an excellent working environment for staff with good employment prospects. Givens Secondment model Affordable Headquarters of JV Co in Taunton Hub at Portishead HQ for police specific services Services and benefits must extend across force area Assured employment No forced moves of staff “In scope” services • HR • Financial Services and payroll • Procurement • Reprographics • Enquiry Offices • Administration – BCU and HQ • Estates • ICT • Facilities The Process Exploration Negotiation Contract Concept Procurement Evaluation 2006 March – Oct Oct 2007 - Signed 2005 2007 2007 March 2008 March 2008 Key Features Proposal against affordability budget of £175m Wave 1 • Future waves Core Services Strategic Procurement Systems Integration Innovation Savings against Category management Platform for growth Locality Based Affordability Budget Service Delivery Category planning Employee self-service Future proofing the organisation Contact Management Controlled spending Improved data integrity Transformation Assured employment Assured Savings £(15m) Improved rostering Estate Transformation Contracted service and Rationalisation levels Further Savings Integrated solution Enhanced performance Reduced administration Access to technical expertise without further procurement Significant investment and space savings Key Features contd… • Core Deal – guaranteed price for services for 10 years • Transformation agenda • SAP • Procurement – guaranteed savings • Accommodation strategy • Contact Management Strategy • LBSD model • 3rd Party Framework Key Features contd… • 600 staff second to JV Co • No TUPE • Assured employment for 10 years • No forced moves • Seat on the Board • Reserved matters/ powers of veto • Our security levels/ policies • No cross subsidisation of other partners • Super profit/super attrition provisions Key Features contd… Service delivery contract •41 schedules •Access to Police •Output specifications Authority premises •Performance regime •Dispute resolution •Business continuity and •Benchmarking civil contingencies •Third party contracts •Professional standards •Change control and information •Etc. management •Assets •Insurance Quality Assurance Arrangements • Internal Auditors Deloitte • Dedicated Quality Assurance KPMG • Generic legal advice Veale Wasborough • Police specific legal advice Burges Salmon • Counsel opinion 11 Kings Bench • Finance PA Treasurer • Monitoring Officer PA CEO • Procurement advice 4P’s • “Gateway” review Maana Consultancy • Fully costed business case Implementation HR, Finance, Procurement, Transition IS Admin, Estates, 1st June 2008 Enquiry offices etc 1st July SAP Accommodation Strategic Contact Management Transformation Procurement Locality Based Service Service Delivery Funding Recruitment Client Benefits Tracking Business as usual function Cultural and Organisational change Lessons Learned • Leadership • Investment needed in programme team • Significant financial input required • Advisors • QA and transparency • Openness and tolerance • Flexibility – negotiation is give and take • Scale of organisational change required • Get your ducks in a line! • Don’t lose sight of why you are doing it • Communication, communication, communication (and then some) • Leap of faith?
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