Airtel Hr Management Project - DOC

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H No 3241, Sector 47/D, Chandigarh.
Date of Birth: 13th July 1979.
Contacts: 0172-2631188; Mobile: 9878433241

   In quest for challenging assignments in Sales/ Marketing; Business development, Key Account & Client
                             Relationship Management with leading organisations

                                                CAREER PRÉCIS

MBA & MCS with 5 years of experience in Business Development; Key Account & Client Relationship Management.

Currently Associated with RG Stone Hospital as Marketing Manager in Mohali (Chandigarh). A keen planner and

strategist with abilities in devising marketing strategies, activities and accelerating the business growth.

Expertise in tapping prospects, analyzing their requirements, rendering technical guidance to the clients and

negotiate (commercially) for the orders. Expertise in determining company’s mission & strategic direction as

conveyed through policies & corporate objectives. An effective communicator with excellent relationship building

& interpersonal skills. Strong analytical, problem solving & organizational abilities. Conversant with various

computer software & applications.

                                            AREAS OF EXPERTISE

Strategy planning
 Strategizing the long term business directions for major products by executing ground level strategies for
   achieving sales targets in line with organizational objectives.
 Controlling of expenditure & formulating departmental budgets ensuring adherence to planned expenses.
   Identifying & developing new streams for long term revenue growth.
 Maintaining relationships with customers to achieve repeat/ referral business.

Business Operations/ Marketing
 Developing marketing plans to build consumer preference and drive volumes.
 Utilizing public information & personal network to develop marketing intelligence for generating leads.
 Analyzing & review the market response/ requirements and communicating the same to the marketing/
   engineering teams for coming up new applications.
 Conducting competitor analysis by keeping abreast of market trends and competitor moves to achieve market
   share metrics.
 Responsible for credit control & timely remittances from the market.

Key Account Management
 Initiating & developing relationships with key decision makers in target organizations for business development.
 Interfacing with individuals / key influencers among Corporate for ascertaining requirements, making
   presentations and delivering need based solutions.

Client Relationship Management
 Relationship building with clients for enhanced terms ensuring continued & repeat business.
 Providing instant service to clients, entailing provision of fastest solutions to customer concerns so as to
   enhance their satisfaction levels.
 Managing issues pertaining to customer complaints and addressing dealer grievances.

Commercial functions
 Managing the operations at the Excise department under Head of Commercial department, ensuring that all
  returns are filed in time & in proper format with the excise department.
 Overseeing E-Filing of all returns in time & submitting Proof of Export in time with the department, rebate
  claims at the earliest to get the rebate as early as possible from the excise department.
                                            CAREER HIGHLIGHTS

18th Aug’07 onwards with RG Stone Hospital as a Marketing Manager: Responsible for handling Seminars,
OPD’s, Camps, Advertisements, Business and Brand Development.

 Handling whole Northern region.
 Revenue generate from Hospital industry, Clinics and Doctors.
 Handling team of 5 Sales Executives.

Jul’05-Jul’07 with Ste Swashu Sarl, Cameroon as Country Manager: Handled key responsibilities pertaining to
purchase, sales/ marketing, administration, import/ export.

 Played a key role in commencing operations of export unit.
 Bagged orders from major clients of Textile industry, Food products and Electronic products.
 Handling team of 30-35 people.
 Regular contact with channel partners and retail outlets.
 Double turnover in 2 years.
 Significantly conducted a market research on Iron Scrap & commenced operations of the export unit. Received
   appreciation letters received for the same.

Jun’02-Jun’03 with Airtel as Executive-Customer Care Department: Responsible for handling back end,
research & development & migration operations.

 Successfully prepared software for inbound and outbound purpose.
 Initiated in handling problem solutions for the software department.


 MMM from Pune University in 2005.
 MBA (e-Business Management, Entrepreneurship & HR) from IIeBM, Pune in 2005.
 MCS from Kurukshetra University in 2003.
 B.Sc. from Punjab University in 2001.
 12th from AISSCE in 1997.
 10th from CBSE Board in 1995.
Also completed Diploma in Software Engineering from Aptech Institute in 2001.

                                    INDUSTRIAL TRAINING/ PROJECTS

 Completed Training at-
            - Tata Motors, Pune.
            - Taj Blue Diamond. Pune.
 Completed Project on-
            - Integration of marketing database related with guest relationship activities.
            - Marketing research on customer satisfaction.
 Attended Workshops on kaizen, leadership and creativity conducted by IIeBm.
 Participated in Seminar on Mahatma Gandhi & his Views on Management, in Pune.

                                                  IT SKILLS

 Operating system: Windows 2000/Me, Vista.
 Programming languages: C++, Javascript, VB script.
 RDBMS applications: MS Access databases, Oracle
 Graphics and other applications: MS-office, HTML, MS front page and MS Excel.

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