Air Ambulance Management System

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					SKYSERVICE AIRLINES INC.
SMS

Savik Ramkay
Director Safety Management System
Agenda

1   WHO ARE WE - SKYSERVICE

2   Safety Management System
    Choosing where to start
    Corporate support
    Organizational development
    SMS Report
    SMS Report

3   SMS two years later – adding components

4   Future state – safety culture
           Skyservice
Established in 1986, Skyservice is
  Canada’s leading provider of aviation
  services consisting of 2 distinct
  segments:

       Aircraft Services
         • Fixed Base Operations
         • Aircraft Maintenance
       Aircraft Operations
         • Air Ambulance
         • Executive Aircraft
         • Commercial Aircraft
Fixed Base Operations

• Skyservice is the market
  leader in providing
  executive aircraft services
  in Canada through its fuel
  and hangarage
  businesses at its private
  terminals in Toronto,
  Montreal and Calgary
• Skyservice’sToronto
  facility has been ranked #1
  in Canada and #4 in North
  America & Mexico out of
  3,500 operators for over 5
  years
Maintenance

•   Skyservice is the largest
    executive aircraft
    maintenance business in
    Canada with over 55
    aircraft maintained

•   Skyservice is a large
    provider of maintenance
    and repair services for
    regional airlines in North
    America

•   Airlines currently
    provides line
    maintenance for Zoom,
    Thomas Cook, Air
    Jamaica…
Air Ambulance
•   North America’s largest
    supplier of international
    intensive care air ambulance
    services
•   Carrier of choice for many of
    the world’s leading travel health
    insurance companies
•   Air ambulance customer base
    includes over 40 international
    insurance and assurance
    companies
•   Flies approximately 600
    international repatriation
    missions around the globe
    annually
               Aircraft Operations
Commercial Aircraft
•   Provides lift to Canada’s
    largest leisure tour
    operators controlling
    approximately 60% of
    Canada’s all inclusive
    tour package market
•   Operates a fleet of 24
    Airbus and Boeing
    aircraft from every major
    city in Canada
•   Extended charter
    operations world wide              Skyservice Destinations
•   15% of the business is
    to Mexico                   Mexico, Caribbean, Bahamas,
                                Florida, Las Vegas, Central America,
                                UK and Europe
Safety Management System (SMS)
Safety Management System

WHERE TO START



 • The alignment of corporate visions with industry
   objectives allows for synergies focusing on:
          Your Text her
 • SAFETY
 • SECURITY
 • CONTINUITY
 • EFFICIENCY
 • It will serve as the foundation for future growth
Safety Management System

CORPORATE SUPPORT


 Leadership, vision, future state, commitment and continual review

         are Text her
 • These Your all key components to building on what got us here;
   however we are too big to rely on key individuals.

 • Balanced phased in approach with consistent changes

 • Engage the Executive directly to ensure the full and
   unconditional support is there for the program.
Safety Management System

Implement SMS components


   • Safety Policy
   • Safety reporting – what has happened,
     hazards observed
   • Safety Database
   • Safety Assessment Group
   • Quarterly Executive review
Safety Management System

Implement SMS components


   • Developing cross functional teams
   • Minimize risk transfer between
     operational departments
   • Improve trust and understanding
Safety Management System

Implement SMS components



   •   Risk Management
   •   Emergency Response
   •   Safety Audits
   •   Training and Awareness
Safety Management System

ORGANIZATIONAL SUPPORT

• Promote SMS inside the company…safety is
  good business
         Your Text her

• Ensure core ideologies are know – safety,
  quality, security, business accruement.
Safety Management System

ORGANIZATIONAL SUPPORT


  Managerial support:
  • Behavioral consistency
  • Exhibit Integrity
  • Develop Teamwork
  • Open communication
  • Show empathy
Safety Management System

SMS Report
• Program has been operational for two years
• Balanced phase in approach that is aligned with
  corporate principles and values
         Your Text her
• H&S major injuries down 20 % over last year
• Ground damage is down 15 % over last year
• Development of Safety Officers in each department.
• SMS data – trends
                                      Occurrence Reporting for Feb 05                                                                                  Occurrence Reporting for Feb 06

                       70            55                                                                                             60
                                                                58
 No. of Reports




                                                                                                                   No. of Reports
                       60                                                                                                           50                                      42
                       50                                                                                                                             40
                                                                                                                                    40
                       40
                                                                                                                                    30
                       30
                       20                                                                                                           20
                       10                                                                    2.7                                    10                                                                2.3
                        0                                                                                                               0
                                     Jan                        Feb            Total Reps. Per 100                                                    Jan                   Feb             Total Reps. Per 100
                                                                                      Deps.                                                                                                        Deps.

                                                             Month                                                                                                         Month


                                     Occurrence Reporting: Feb 05 to Feb 06                                                                       Occurrence Reporting By Month Feb 05 to Feb 06
Total No. of Reports




                       220    189                                                                                               70
                       200                                                                                                                  58
                       180                                                                                                      60
                       160
                       140                                                                                    No. of Reports    50
                       120                   82                                                                                                                                                         40   42
                       100
                        80                                                                                                      40               32
                        60                            27                                                                                                              27
                                                                                                                                                                           29
                                                                                                                                                                                       26
                                                                                                                                                                                                 29
                        40           3                      7       4      4      5        14      12                           30
                        20                                                                              2.1
                         0                                                                                                                            16    12
                                                                                                                                20                                                          14
                                                                                                                                                                 11               11
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                                                                                                                                                                      Month
                               Top 5 SMS Causal Factors
             Defective Equipment                   People - Other
             Passenger Discipline/Control Issues   Work Environment - Other
             Weather
                                                               Work Environment -
   Passenger
                                                                   Other, 38
Discipline/Control
    Issues, 43

                                                                                 Weather, 32




  People - Other, 50                                                            Defective
                                                                              Equipment, 53
       2005 MAJOR/MINOR A/OSH INCIDENTS
                       (177) 2005 A/OSH Minor Incidents
      Maintenance    In-Flight    Ground Operations     Finance/Customer Relations


                              Ground
                           Operations, 11           Head Office, 2
                                6%                      1%

                                                                     Maintenance, 11
                                                                           6%



In-Flight, 153
     87%




   (153) 2005 IN-FLIGHT Health & Safety Incidents Breakdown

   Cut finger from Seals     Head Injuries   Back Injuries   Burns from Oven    Other

         Cut finger                Head Injuries,
        from Seals,                   20 13%
             24                                                Back Injuries, 19
           16%                                                       12%




                                                                       Burns from Oven,
                                                                               11
                                                                              7%
                 Other, 79
                   52%
SMS
 TCAS EVENTS
TCAS RA Events by Location – 2004 & 2005

Total Events - 38
                                             3%   3%   3%
                                   8%                                          Acapulco, MX
                                                                               East Midlands, UK
                                                              13%
                                                                               Enroute (Hi Alt)
                                                                               Ft. Lauderdale, FL
                                                                               Kefallinia, Greece
                                                                               La Cieba, Honduras
              18%                                                              Las Vegas, NV
                                                                               London (Stansted), UK
                                                                         11%   Mauii, Hawaii
                                                                               Moncton, NB
                                                                               Montreal Mirabel, QB
                                                                               Orlando, FL
               3%                                                    3%        Port of Spain, Trinidad
                                                                               Puerto Plata, DR
                3%                                                  3%
                                                                               Punta Cana, DR
                    3%                                                         Sarasota, FL

                         3%                                                    St. Petersburg, FL
                              3%                            13%                Toronto, ON
                                   3%                                          Varadero, Cuba
                                        3%   3%   3%
TCAS RA Events by Location – 2004

Total Events - 19
                              5%        5%
                                              5%              Acapulco, MX
                                                   5%         East Midlands, UK
                                                              Ft. Lauderdale, FL
                                                              Las Vegas, NV
                                                              Moncton, NB
         33%                                            12%
                                                              Montreal Mirabel, QB
                                                              Northeast of AME
                                                              Orlando, FL
                                                        5%
                                                              Port of Spain, Trinidad
                                                              Puerto Plata, DR
                                                       5%     Punta Cana, DR
                                                              St. Petersburg, FL
                    5%                            5%
                                                              Toronto, ON
                         5%        5%        5%
SMS
Quarterly Trend Review
Occurrence Summary Report

01 Dec 05 to 28 Feb 06
Occurrence BREAK DOWN by TYPE

01 Dec 05 to 28 Feb 06




                          TECH
                           14    ASP   BRD
                                  8     3
              SEC
               15                                   CAB
                                                     14




           MET
            5

              LOAD
                5                            GRND
                         INC                  18
                          18
Occurrence BREAK DOWN by TYPE/EVENT

01 Dec 05 to 28 Feb 06



                                                                                                        ASP - TCAS RA (7)
                                                                                                        ASP - Incorrect alt setting (1)
                                                                                                        BRD - Bird Strike (3)
                         15
                                                                                                   14   CAB - Passenger Injury (3)
                         14
                                                                                          13            CAB - Other (8)
                         13
                                                                                                        GRND - Gate Positon (2)
                         12
                                                                                                        GRND - A/C damage (3)
                         11
 Number of Occurrences




                                                                                                        GRND - Training Related (8)
                         10
                                                                                                        GRND - Other (5)
                          9
                                            8           8                                               INC - Go-around (wx)(5)
                          8
                              7                                                                         INC - Diversion pax illness (2)
                          7
                                                                                                        INC - Go-around (atc)(2)
                          6
                                                            5 5         5             5                 INC - Diversion (wx)(5)
                          5
                                                                            4 4                         INC - Other (4)
                          4
                                      3 3           3                                                   LOAD - Cargo not secured (4)
                          3
                                                2                 2 2                          2        LOAD - Other (1)
                          2
                                  1                                               1                     MET - Other (5)
                          1
                                                                                                        SEC - pax Intoxication (13)
                          0
                                                                                                        SEC - Other (2)
                                                        Occurrences
                                                                                                        TECH - Other (14)
SMS – adding components
two years later
Safety Management System

Adding SMS components 2006


   • Flight Data Collection and Analysis
   • Quality Assurance in Flight Ops
   • Root Cause Analysis - Trends
   • Corporate accountability of Safety, Quality and
     Security
   SAFE PROJECT
   • Satellite Communications and Fuel Efficiency
   • Sharing our experiences…
Safety Management System

Flight Data Monitoring


   • Finalizing FDM pilot agreement
   • Closing stages of RFQ for analysis
   • Learning curve – we take this journey
     together
   • Provide another tool to improve fight
     safety, training and standards…
Safety Management System

Quality Assurance “Plus” Flight Operations


   •   QA Manager operational in 2005
   •   Developed audit schedule 2006
   •   Reporting to VP Flight Operations
   •   Compliance to Regulations, company
       policies and procedures
Safety Management System

Root Cause / Trends


   • Utilizing two years of data to understand
     systemic issues
   • Focusing on causes
   • Developing data supported trends
   • Understanding Human Factors of Safety
   • Providing the Executive reports that would
     allow them to concentrate on business
Safety Management System

Corporate accountability


   • Accountable Executive receives structured updates
     delivered by the accountable managers:
   • Corporate Big picture
   • Safety – performance indicators
   • Quality – performance indicators
   • Security – performance indicators
   • Investigations – status reports
   • Review trends and causal factors
   • Regulatory request
SMS, Security and Quality Report

Quarterly at the Safety and Quality Review


     1   Number of open/closed audit year to date

     2   Number of open audit from the previous year

     3 # internal compliance audits planned & completed

     4 Regulatory request

     5   Investigation status

     6 Review of trends and causal factors
SMS Report


                 Item             Q1   Q2   Q3   Q4

06’ OPEN Safety Reports (YTD)     33

06’ CLOSED Safety Reports (YTD)   33

05’ OPEN Safety Reports           11

Investigations                    2

Transport Canada Request          0
Maintenance QA Report

                  Item                 Q1    Q2   Q3   Q4

2006 Open Audit Findings (YTD)         11

2006 Closed Audit Findings (YTD)        0

2005 Audit Findings                    51

2006 Annual Audits Planned/Completed   4/4

Transport Canada Request                0
Safety Management System

SAFE


   • Install airborne satellite communication and Information
     management programs
   • Provide real time operational data to ground – Engine &
     Aircraft performance parameters to support flight safety
   • Reduce insurance premiums, fuel burns,
   • Improve flight dispatch, flight following, in-flight service,
     communications
   • Reduce fuel burns in compliance with reducing green house
     emissions – Kyoto Accord
Safety Management System

Sharing experiences


   • SMS components and methodologies are
     being added to our other business units
   • Employee development
   • Continue to work with Transport Canada
   • Industry presentations – ICAO, Canada,
     ASPA, COSCAP
SMS Future state
Safety Culture
Safety Management System

Safety Culture


   • Sustainable development of our most important
     asset - people
   • Support and understand people issues – Human
     Factors
   • Temper our expectation of defined results
   • Empathy, empowerment and understanding will
     deliver sustainable team work
   • Continual improvement
   • Trust and Integrity
Thank you




  “our name say’s it all”

				
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