map of process
Case track limits and the claims process for personal injury claims
motor claims: £1,000 to £10,000
Claimant is Injured
RTA claims : £1k - £10k
Claimant makes own claim
Claimant goes to a Solicitor
using forms in appendix 3
Solicitor carries out money laundering checks and establishes whether the claimant has BTE insurance. Complete
all steps necessary to complete claim notification form. Email form to Insurer, using contact address for claims,
within 5 working days of completion
Defendant/Insurers have 15 days to respond with a
decision on liability (no extensions allowed)
Liability denied or the
Liability admitted Defendant/Insurers fails to
Stage 2 Claim leaves new process
Liability admitted. Claimant
solicitor obtains medical report.
Liability admitted but defendant/
Checked by Claimant for factual
insurer alleges contributory
errors. Once it is checked it
negligence. Discloses all
should be sent within 15 working
supporting documentation. Claim
days as part of the settlement
leaves new process. Claimant
pack which includes schedule of
solicitor carries out investigations
special damages and the
claimants offer to settle and any
other relevant documents
settlement pack and has 15 Evidence If medical evidence in settlement pack reveals
working days to consider and either considered causation issues, claim leaves new process
accept or reject Claimants offer
yes Case settles
Defendant/Insurer makes counter offer. (20 working days for Counteroffer
consideration and negotiation) accepted?
Stage 3 - Quantum not agreed or either party fails to act within above timescales. Application for a further quantum hearing.
Final offers to settle to be made.
Quantum hearing. Judge decides amount of compensation to be awarded. Can be decided on paper if both parties agree.
Judicial discretion to take account of unreasonable final offer to settle. Judge may order further evidence if necessary.
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