Letter of complaint: Content(ﻣﺤﺘﻮﻳﺎت *approximately 120 words *purpose of letter is clear *(/ﻏﺎﻳﺔ اﻟﺮﺳﺎﻟﺔ واﺿﺤﺔ *includes all listed problems *( /ﺗﺸﺘﻤﻞ آﻞ اﻟﻤﺸﺎآﻞ اﻟﻘﺎﺋﻤﻤﺔ *problems are elaborated upon *(اﻟﺘﻮﺳﻊ ﻓﻲ اﻟﻤﺸﺎآﻞ Organization and Cohesion(/ﻧﻈﺎم و اﻟﺘﻤﺎﺳﻚ *Conventions of formal letter writing are used *(/اﺳﺘﻌﻤﺎل اﺻﻄﻼﺣﺎت آﺘﺎﺑﺔ اﻟﺮﺳﺎﻟﺔ اﻟﺮﺳﻤﻴﺔ *letter moves from a stated purpose, to explanation of what happened and finally to a request for action/resolution of the problem أﻓﻜﺎر ﺗﺴﻴﻞ ﻋﻠﻰ ﻧﺤﻮ ﻣﺘﻌﺎﻗﺐ و ﻣﻨﺘﻘﻴﺎ ﻣﻦ اﻷﻓﻜﺎر اﻟﺴﺎﺑﻘﺔ. هﻜﺬا اﻟﺮﺳﺎﻟﺔ ﺗﺘﺤﺮك ﻣﻦ ﻏﺎﻳﺔ ﻣﺬآﻮرة، اﻟﻰ وﺻﻒ ﻣﺎ ﺻﺎر، و أﺧﻴﺮا إﻟﻰ ﻃﻠﺐ ﻋﻤﻞ أو ﺣﻞ اﻟﻤﺸﻜﻠﺔ *Use of appropriate transition signals such as: first of all, for example, then, finally( *اﺳﺘﻌﻤﺎل إﺷﺎرات اﻻﻧﺘﻘﺎل اﻟﻤﻨﺎﺳﺒﺔ ﻣﺜﻞ أوﻻ، ﻣﺜﻼ ، ﺛﻢ ، أﺧﻴﺮا *Use of connectors such as because, so *(اﺳﺘﻌﻤﺎل اﻟﻤﺘﺼﻠﻮن ﻣﺜﻞ ﻷﻧﻪ ، ﻟﺬاﻟﻚ ، و Complete sentences are used * (اﺳﺘﻌﻤﺎل ﺟﻤﻞ آﺎﻣﻠﺔ Punctuation to aid letter structure is used *(وﺿﻊ ﻋﻼﻣﺎت اﻟﺘﺮﻗﻴﻢ ﻟﻤﺴﺎﻋﺪة هﻴﻜﻞ اﻟﺮﺳﺎﻟﺔ Language Use(ﻟﻐﺔ *Past simple is used to talk about experience *(اﺳﺘﻌﻤﺎل اﻟﻤﺎﺿﻲ اﻟﺒﺴﻴﻂ ﻟﻠﺘﻜﻠﻢ ﻋﻦ ﻣﺎذا ﺻﺎر و اﻟﺸﻌﻮر Appropriate language used to start and end letter e.g. Dear + title + family name, Dear Sir/Madam, Yours sincerely, Yours faithfully *( ، اﺳﺘﻌﻤﺎل اﻟﻠﻐﺔ اﻟﻤﻨﺎﺳﺒﺔ ﻻﺑﺘﺪأ و إﻧﻬﺎء رﺳﺎﻟﺔ ﻣﺜﻼ ﻋﺰﻳﺰي + ﻟﻘﺐ + اﺳﻢ ﻋﺎﺋﻠﺔ ، ﻋﺰﻳﺰي اﻟﺴﻴﺪ/ اﻟﺴﻴﺪة ، اﻟﻤﺨﻠﺺ ﺑﺎﻹﺧﻼص *Use of appropriate language to make requests eg. I would be grateful for / if you could…, I would appreciate it if… *( اﺳﺘﻌﻤﺎل اﻟﻠﻐﺔ اﻟﻤﻨﺎﺳﺒﺔ ﻟﺘﻘﺪم ﻣﻄﺎﻟﺒﺎت ﻣﺜﻞ ﻟﻄﻔﺎ ﺻﻮف أآﻮن ﻣﺘﺸﻜﺮ ل ، إذا ﻗﺪ ﺗﺴﺘﻄﻴﻊ... ، ﻳﻌﺠﺒﻨﻲ إﻋﺠﺎﺑﺎ ﻋﻈﻴﻤﺎ ... إذا *Consistent use of tense *( اﺳﺘﻌﻤﺎل ﺻﻴﻐﺔ اﻟﻔﻌﻞ ﺛﺎﺑﺖ ﻓﻲ ﻣﺒﺪﺋﻪ