KPIs Executive Dashboard April,2009 Introduction KPI Executive Dashboard With high-level, real-time snapshots of individual, departmental and company performance, executives and managers have the opportunity to adjust tactics, resources and follow-up activities for optimal success. The KPI (key performance indicators ) Executive Dashboard developed by INFLOW offers highly visual, easily interpreted reporting views. The Concept Key Performance Indicators (KPIs) allows you to measure and control business performance focusing on result oriented metrics. The Goals Measure and determine trends and performance patterns across business processes and teams by monitoring KPIs such as case assignments, service incidents, and campaign responses. Identify problems that need attention by alerting management when an indicator reaches a critical high or low. Easily visualize results on the dynamic live dashboard. Monitor the status and performance of your business processes. Proactively review reports and indicators. Stay better informed with real-time dynamic data and make informed decisions. Have the ability to filter and graphically drill-down in specific indicators. Export reports to Microsoft Excel. The dashboard can be accessed on a shared basis by the management team. The Dashboard The Dashboard is an interactive and dynamic tool that provides a consolidated graphic view of the data stored in the application in a single screen. The Dashboard By dragging any of the 2 sliders in the control bar you can narrow the information to display for the charts at the same time easily. The Dashboard By clicking a slice in the pie chart, the Region Details chart is updated with that region data against the average for all regions. The Dashboard Mousing over any of the chart bars or slices you will see detailed information. The Dashboard Each chart has controls to switch the view from chart to grid as desired. The Dashboard View in grid visualization. Case Assigments Report Dynamic live charts Case Assigments Report Filter data by date range using a slider control. Case Assigments Report Filter by person. Case Assigments Report Detailed information is displayed on mouse over. Case Assigments Report Each chart has controls to switch the view from chart to grid as desired. Case Assigments Report View in grid visualization. Average Cases per Rep and Customer Dynamic live charts Average Cases per Rep and Customer Filter data by date range using a slider control. Average Cases per Rep and Customer Filter by person. Average Cases per Rep and Customer Filter by customer. Average Cases per Rep and Customer Detailed information on mouse over. Average Cases per Rep and Customer Each chart has controls to switch the view from chart to grid as desired. Average Cases per Rep and Customer View in grid visualization.