KPIs Executive Dashboard
April,2009
Introduction
KPI Executive Dashboard
With high-level, real-time snapshots of individual, departmental and company performance, executives and managers have the opportunity to adjust tactics, resources and follow-up activities for optimal success. The KPI (key performance indicators ) Executive Dashboard developed by INFLOW offers highly visual, easily interpreted reporting views.
The Concept
Key Performance Indicators (KPIs) allows you to measure and control business performance focusing on result oriented metrics.
The Goals
Measure and determine trends and performance patterns across business processes and teams by monitoring KPIs such as case assignments, service incidents, and campaign responses. Identify problems that need attention by alerting management when an indicator reaches a critical high or low. Easily visualize results on the dynamic live dashboard. Monitor the status and performance of your business processes. Proactively review reports and indicators. Stay better informed with real-time dynamic data and make informed decisions. Have the ability to filter and graphically drill-down in specific indicators. Export reports to Microsoft Excel. The dashboard can be accessed on a shared basis by the management team.
The Dashboard
The Dashboard is an interactive and dynamic tool that provides a consolidated graphic view of the data stored in the application in a single screen.
The Dashboard
By dragging any of the 2 sliders in the control bar you can narrow the information to display for the charts at the same time easily.
The Dashboard
By clicking a slice in the pie chart, the Region Details chart is updated with that region data against the average for all regions.
The Dashboard
Mousing over any of the chart bars or slices you will see detailed information.
The Dashboard
Each chart has controls to switch the view from chart to grid as desired.
The Dashboard
View in grid visualization.
Case Assigments Report
Dynamic live charts
Case Assigments Report
Filter data by date range using a slider control.
Case Assigments Report
Filter by person.
Case Assigments Report
Detailed information is displayed on mouse over.
Case Assigments Report
Each chart has controls to switch the view from chart to grid as desired.
Case Assigments Report
View in grid visualization.
Average Cases per Rep and Customer
Dynamic live charts
Average Cases per Rep and Customer
Filter data by date range using a slider control.
Average Cases per Rep and Customer
Filter by person.
Average Cases per Rep and Customer
Filter by customer.
Average Cases per Rep and Customer
Detailed information on mouse over.
Average Cases per Rep and Customer
Each chart has controls to switch the view from chart to grid as desired.
Average Cases per Rep and Customer
View in grid visualization.