CAMConnect Citizen Satisfaction Survey Proposal
1.0 BUSINESS NEED
CAMConnect desires a PDA based survey of a statistically meaningful and
demographically representative sample of Camden City residents. The purpose of this
survey is to provide a mechanism for measuring the levels of citizen satisfaction with
institutions and quality of life as they relate to the State Municipal Rehabilitation And
Recovery Act. The target population sample necessary is a minimum of 500 residents.
2.0 SOLUTION OVERVIEW
Hopeworks „N Camden proposes the creation of a GIS based survey form using iPAQ
PDAs and ArcPad software. The solution will entail dispatching a team of three (3)
Hopeworks trainees to each of the City‟s neighborhoods to reach the target
demographics. Citizens will be contacted on the street in proximity to stores, bus stops,
churches, and other attractors. The target population to be surveyed is 1000 residents.
3.0 SOLUTION DETAILS
Hopeworks „N Camden proposes that the locations of survey respondents be mapped
by their respective neighborhoods and zipcodes and that this information be collected
with each survey. The creation of a survey instrument that will consist primarily of
“yes/no” or “on a scale of 1-4” responses is necessary to ensure accuracy of reported
data and improve speed and response of the survey. Hopeworks proposes the
demographic information be obtained from the US Census Bureau to create target
sample populations to capture with the survey. Both the survey form and the target
demographic sample sizes will be provided to Hopeworks by CAMConnect.
Hopeworks will take the survey form and target demographics to plan out the order of
survey, and to design an ArcPad form that will store the collected information into a GIS
compatible database. Hopeworks will then train a group of three (3) trainees to conduct
this survey and collect all information required for its completion. Data collected will be
synchronized daily and will be provided to CAMConnect in two segments. The first
segment will consist of the first 500 surveys and the last segment will consist of the final
500 surveys. At both times CAMConnect will be able to inspect the data and verify that
Hopeworks has collected the target demographic samples. CAMConnect may also if it
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desires at either time make adjustments to the target demographics that they want
Hopeworks to collect and contract Hopeworks to collect the additional information on a
pre-agreed „cost per survey‟ rate. Hopeworks will provide limited liability insurance for
the surveyors and equipment for the duration of this project.
Hopeworks will provide CAMConnect with the following deliverables as part of
this Proposal (“Deliverables”):
One .DBF database file with the collected survey information.
The following key assumptions (“Assumptions”) were relied upon by Hopeworks
in preparing this Proposal:
CAMConnect will provide Hopeworks with a target breakdown of the
demographics it expects to capture for this survey.
CAMConnect will provide Hopeworks with the questions it wants included in
the ArcPad survey form.
Hopeworks assumes that CAMConnect will provide all materials necessary to
the completion of this project before project commencement.
5.0 PROJECT SCHEDULE
The time frame for this project will encompass a span of approximately four (4) weeks.
The cost of this project, including data development, training, and survey planning and
execution is $15,000. Additional work outside of this proposal will be billed at an hourly
rate of $80.
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ACCEPTANCE OF PROPOSAL
Hopeworks ‘N Camden
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7.0 CHANGE REQUEST
7.1 Change Request Procedure
During the course of the project, it is possible that CAMConnect may consider changes
to the survey, plans, demographics, etc. CAMConnect or Hopeworks may initiate these
changes. In either event, Hopeworks will prepare a Change Request Form that will
describe the change with schedule and cost impacts (if any). The Change Request
Form will be presented to CAMConnect for review. At this point CAMConnect will either
approve or reject the change request.
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7.2 Change Request Form
Hopeworks ‘N Camden
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