How to build an efficient child helpline to provide advice to sexually abused children
KIEV, 11.-12. FEBRUARY 2009
OVERVIEW
CONNECTING TO THE YOUNG
CHILD HELPLINE INTERNATIONAL
KEY ELEMENTS OF A CHILD HELPLINE SERVICE ISSUES RELEVANT TO CHILDREN AND CHILD HELPLINES HOW TO START BUILDING UP A CHILD HELPLINE
CONNECTING TO THE YOUNG
OVERVIEW
CONNECTING TO THE YOUNG
CHILD HELPLINE INTERNATIONAL
KEY ELEMENTS OF A CHILD HELPLINE SERVICE ISSUES RELEVANT TO CHILDREN AND ADOLESCENTS HOW TO START BUILDING UP A CHILD HELPLINE
CHILD HELPLINE INTERNATIONAL
THE GLOBAL MEMBERSHIP NETWORK FOR CHILD HELPLINES WORKING TO PROTECT THE RIGHTS OF THE CHILD
OUR GOALS
1. IMPROVE THE CHILD PROTECTION SYSTEM 2. INCREASING THE RECOGNITION OF CHILDREN’S VOICES
3.
ESTABLISH AN EFFECTIVE GLOBAL NETWORK OF CHILD HELPLINES FACILITATE ADEQUATE RESPONSE TO ALL CHILDREN IN NEED OF CARE AND PROTECTION
4.
MEMBERSHIP DEVELOPMENT
OVER 150 COUNTRIES 122 MEMBER HELPLINES 40 POTENTIAL MEMBERS
45 COUNTRIES 44 MEMBER HELPLINES 7 POTENTIAL MEMBERS
BUILDING AND STRENGTHENING OF CHILD HELPLINES
1. IDENTIFICATION OF PARTNERS 2. BRAINSTORMING MEETING
3. TECHNICAL EXCHANGE
4. LAUNCH 5. TRAININGS, WORKSHOPS, CONSULTATIONS
MINIMUM QUALITY STANDARDS
T ECKLIS SP CH
P
ANNU
AL DA
TA CO L
LECT
I ON
TRAININGS & EVALUATIONS,
S IDELINE U ALS & G MANU
ADVOCACY
UNITED NATIONS UNCRC (ARTICLE 12) CRC COUNTRY SESSIONS UN VAC (STUDY ITU
TELECOMS (REGULATORS & OPERATORS)
DONORS, SPONSORS & MEDIA
EUROPEAN UNION EUROPEAN COMMISSION COUNCIL OF EUROPE FUNDAMENTAL RIGHTS AGENCY
MEMBERSHIP WITH CHI
1. APPLICATION & ASSESSMENT 2. LEVELS OF MEMBERSHIP 3. MEMBERSHIP CRITERIA
OVERVIEW
CONNECTING TO THE YOUNG
CHILD HELPLINE INTERNATIONAL
KEY ELEMENTS OF A CHILD HELPLINE SERVICE ISSUES RELEVANT TO CHILDREN AND CHILD HELPLINES HOW TO START BUILDING UP A CHILD HELPLINE
CHILD HELPLINE SERVICES
PREVENTION AND ASSISTANCE THROUGH COUNSELING
REFERRALS WITHIN THE CHILD PROTECTION SYSTEM
FOLLOW-UP
MEANS OF COMMUNICATION
ANONYMOUS
THREATS
OVERVIEW
CONNECTING TO THE YOUNG
CHILD HELPLINE INTERNATIONAL
KEY ELEMENTS OF A CHILD HELPLINE SERVICE ISSUES RELEVANT TO CHILDREN AND CHILD HELPLINES HOW TO START BUILDING UP A CHILD HELPLINE
ATTEMPTED, ANSWERED, RESPONDED TO
TOLL FREE VS. PAY PHONES – LAND LINES
ACCESSIBILITY & YEARS OF EXISTANCE
TOP 8 REASONS FOR CALLS GLOBAL
TOP 5 REASONS FOR CALLS REGIONAL - EUROPE REASON PEER RELATIONASHIPS SEXUALITY MENTAL HEALTH ISSUES % 19 16 15
ABUSE AND VIOLENCE FAMILY RELATIONS
14 11
ISSUES RELEVANT TO CHILDREN AND ADOLESCENTS
HOW MANY CHILDREN COULD BE REACHED
LAND LINE SUBSCRIPTIONS IN THE UKRAINE TOTAL 2001 10.669.600 2006 12.341.000 CAGR 3.0 % PER 100 INHABITANTS 2001 21.97 2006 26.84 CAGR 4.1 %
MOBILE PHONE SUBSCRIPTIONS IN THE UKRAINE TOTAL 2002 3'692.7 2007 55.240.400 CAGR 71.8 % PER 100 INHABITANTS 2002 119.55 2007 OF ALL SUBSCR. CAGR 81.1 %
INTERNET USERS IN THE UKRAINE 10,000,000 INTERNET USERS IN MARCH 2008 = 21.7% ITU STATISTICS
116 111
EUROPEAN COMMISSION DECISION
ITU SUPPLEMENT TO A RECOMMENDATION
ECC DECISION (ECC/DEC/(07)03)
OVERVIEW
CONNECTING TO THE YOUNG
CHILD HELPLINE INTERNATIONAL
KEY ELEMENTS OF A CHILD HELPLINE SERVICE ISSUES RELEVANT TO CHILDREN AND CHILD HELPLINES HOW TO START BUILDING UP A CHILD HELPLINE
HOW TO START
LEADING AGENCY WITH OWNERSHIP OF PROJECT
LISTENING TO CHILDREN VIA A NEEDS ASSESSMENT STUDY EXPLORING THE REGION, RESOURCE DIRECTORY, MAPPING EXERCISE DETERMINING THE STRUCTURE
STAKEHOLDERS MEETING (INCL. CHILDREN’S MEETING)
HOW TO START
PREPARING A STRATEGY/BUSINESS PLAN RESOURCE MOBILISATION AND ALLOCATION TRAINING OF THE CHILD HELPLINE TEAM THE TRIAL PHASE THE LAUNCH
THANK YOU
THOMAS MŐLLER
PROGRAM MANAGER EUROPE CHILD HELPLINE INTERNATIONAL Thomas@childhelplineinternational.org TEL: +31 (0)20 528 96 25 FAX: +31 (0)20 638 76 55 www.childhelplineinternational.org