N EW C OURTLAND E LDER S ERVICES Spring 2008 HOMEWORDS NewCourtland Elder Services — Advanced Resident Care Through the Use of Technology For more than a decade, NewCourtland has cultivated N ewCourtland Elder Services has embodied a forward-thinking culture of change that partnerships with companies including HealthSense, resonates throughout all of its nursing homes, VistaKeane, Resource Systems, Mediture, and housing communities and services. Among the many Millennium to ensure that the resident experience ways NewCourtland demonstrates its advanced approach is fully enhanced by mutually empowering caregivers to elder care is through its use of state-of-the-art and those they serve with fully customizable and technology — technology that directly affects non-invasive resources that enable elders to live high-quality resident care and creates a more satisfying healthier, longer and more independently. These work environment. partnerships and subsequent technologies also provide tools to the NewCourtland Network staff that enhance NewCourtland Elder Services is a growing infrastructure efficiency and reduce errors, which allows more time of 14 locations with more than 600 e-mail users. for staff to focus on direct elder care. one NewCourtland continues to grow and use technology to improve and enhance clinical, operational, resident “The technology we use paints a clearer picture of and staffing systems. what is needed and what is provided to the residents,” said Janet McNemar, Nursing Home Administrator, Maplewood Manor. “NewCourtland has always considered the whole person in terms of needs and capabilities. Each resident and each staff member is considered individually. So when new technologies are introduced, NewCourtland ensures that the equipment and software will enhance what is done for the resident,” added Christine Dennis, Executive Director of Nursing, Cheltenham York Road. NewCourtland Elder Services is dedicated to developing technology solutions that extend the reach and improve the effectiveness of care providers across the Network. “The right technologies promote safety and wellness,” continued on page two contents Kareem Leonard, an RN at the NewCourtland LIFE Center, on that note... two uses Tru-Chart, the program’s Electronic Health Record news four – seven (EHR) technology (see story page 6). profiles three, five, seven take a bow eight ON THAT NOTE... cover story Using Technology continued from page one “NewCourtland's emphasis explains Gail Kass, President and CEO on the use of technology is of NewCourtland Elder Services. “By identifying and implementing technology in no way inconsistent with solutions, the effectiveness of care providers in various healthcare settings is dramatically our people-centered culture. improved.” In fact, it demonstrates our commitment to our Whether it’s the use of sensor technology in the NewCourtland Apartments, Cottages hard working staff who benefit greatly from all and LIFE Program, or the use of Care Tracker and Millennium in the Network of the ways that these technologies help them to get the best job done for benefit of their “The right technologies residents and clients. We always place the promote safety needs of people at the center of our decisions.” and wellness.” two GAIL KASS GAIL KASS President & CEO President and CEO, NewCourtland Elder Services NewCourtland Elder Services nursing homes, technology allows for resident-centered decisions with a focus on the capabilities of each individual elder. “When I look at the many “NewCourtland is able to utilize technologies that keep our elders both safe and advancements in technology independent while also providing peace of mind to family members. NewCourtland and innovation that Elder Services is committed to the use of cutting-edge technologies that deliver care in NewCourtland consistently sensitive ways, helping elders to age in place,” said Kim Brooks, Vice President of Housing folds into its operations, I am excited to be a part and Community Based Services. of the ever-changing landscape of improvements As NewCourtland Elder Services moves into the next decade of service to the for our residents, our employees and the aging region’s aging populations, the use of technology will become a greater asset population of Philadelphia.” to providing the highest quality of care on the most customized basis. BETSY GEMMILL Chair of the Board NewCourtland Elder Services profile Clinical Technologies That The NewCourtland Elder Services CAROL SIEGLER Network Utilizes: Director of Clinical Care • MEDITURE – A fully customized and Carol A. Siegler, a Registered Nurse with complete Electronic Health Record a Bachelor of Science in Nursing and a (EHR) technology for the LIFE Program background in critical care and nurse • CARE TRACKER – Clinical care touch management, joined NewCourtland screen documentation for activities Elder Services in 2001 as a Resident of daily living Nurse Assessment Coordinator (RNAC). In 2002, Ms. Siegler transitioned into the position of Clinical • MILLENNIUM – An electronic Resource Manager and oversaw the coordination and facilitation medication administration and of the RNACs for the NewCourtland Network nursing homes. pharmacy support In 2007, she became the Director of Clinical Care, currently focusing on process improvement as it relates to both clinical • TELEHEALTH – A suite of remote information technology (IT) and clinical reimbursement monitoring within the Network. Additionally: Business Technologies That The • Ms. Siegler has 14 years of experience with all aspects NewCourtland Elder Services of Medicare PPS, Minimum Data Set (MDS) completion, three Network Utilizes: case mix, care planning and electronic submission. • She also has 13 years of experience in Long Term Care • KRONOS – Biometric timekeeping settings, including extensive management, education and and attendance Quality Improvement experience. • GREAT PLAINS – Integrated purchasing, • Her background includes extensive knowledge of the regulations for the Centers for Medicaid and Medicare accounting and reporting software (CMS) and Pennsylvania Department of Health as they • VISTAKEANE – Integrated accounting, pertain to Long Term Care. purchasing, census, accounts receivable • Ms. Siegler holds a BSN from Holy Family College, and clinical Philadelphia, Pa., and is a current MSN/MHA candidate; she holds a Professional Nurse Licensure in Pennsylvania, as • Silk Road Applicant Tracking System well as a certification as a Resident Assessment Coordinator, Certified (RAC-C) from the American Association of • Campus-wide electronic security Nurse Assessment Coordinators. integration with emergency call • Her current affiliations are with: • Business intelligence data warehouse - American Association of Nurse Assessment and portal Coordinators (AANAC) - Sigma Theta Tau, National Honors Society of Nursing • Voice-over IP phone system integration - National Gerontology Nurses Association (NGNA), Founding Director Southeastern Pennsylvania Chapter • Integrated distance learning and education - National Association of Health Care Quality (NAHQ) • Network-wide video conferencing - American Health Information Management Association capability (AHIMA) - Health Information Management Systems Society • Network-wide wireless infrastructure (HIMMS) news Courtland at Home Opens the Door to Better Care Combining a unique blend of a highly trained, compassionate, dependable and friendly staff members with the innovation of easy-to-use assistive technology, Courtland At Home is a distinctive home healthcare agency that is committed to providing skilled nursing, home health aid and skilled rehabilitative services to those in need. Core Services of Courtland at Home: By leveraging the power • Skilled nursing (RN, LPN) of technology to deliver • Personal care (Home Health Aide) continuing care, • Support (Homemaker) Courtland At Home • Therapy (PT, OT, ST) enables clients to stay in • Geriatrics the comfort of their own • Rehabilitation home for a longer period • Remote vital signs monitoring of time with safer • Medication dispensers outcomes while giving • Activity sensors them and their loved • Emergency response devices ones unprecedented The Pennsylvania Homecare Association has estimated peace of mind. that 75% of homecare patients in Pennsylvania do not go four Through the use of non-invasive sensors and remote back into the hospital. vital sign monitoring of blood pressure, weight and blood sugar levels, Courtland At Home is able to ensure that as Courtland At Home provides a remote solution to help health and patterns of living change, the most up-to-date manage and to watch for trends in chronic and acute information is captured and responded to and that conditions. This assistive technology can be activated in a intervention happens accordingly. residential home, an apartment or in a retirement community. Unique Benefits of NewCourtland’s Sensor Technology Partnership with HealthSense HealthSense touts its main distinctions as: • Accurate alerts based on activities of daily living • Among the first commercially available monitoring (ADLs), not just timers responding to motion services relying on “smart” technology. sensors. This technology observes activities from • Competitively priced monitoring fees as a result multiple perspectives such as bathing, eating of exclusive partnership. and other ADLs. • Currently exploring use of sensor technology to • Fully customizable versus off-the-shelf package aid in biometrics. with limited number of sensors. “I feel that HealthSense is of great benefit to the residents and management. It keeps management in touch and aware of issues residents may be having that we would otherwise not know. It gives me a sense of security that the residents have guardian angels in a sense.” —PHOEBE WALKER, Property Manager news profile Housing Options TOM MORGAN Secure Peace of Director of Information Technology Since April 2003, Tom Morgan has Mind for Families provided direction and overall information technology strategic planning for The two-bedroom NewCourtland Cottages on NewCourtland Elder Services and its the Germantown Home campus are designed Network in his position as Director of specifically for people disabled with dementia to Information Technology. A graduate of be able to live in a secure home setting with a Rutgers University in New Brunswick, N.J., Mr. Morgan holds a caregiver, who often is a family member or loved Bachelor of Arts Degree in Management Economics with a minor one. The one-bedroom Apartments on the same in Computer Science. Through his supervision, the priorities for campus include full amenities for elders age 62 NewCourtland’s technology are set for website management, and older. The residents of these housing options, telephone technology integration and network management, as well as the Courtland at Home clients, can software systems procurement and development, and hardware take full advantage of NewCourtland Elder integration and acquisition. Services’ sensor technology. Additionally: “This sensor system has been a blessing. It has helped get me medical attention on a few • Mr. Morgan has more than 15 years of expertise and occasions where before I could have been left advanced knowledge in technology trends, information without help for a long time. I’m very glad to systems and the administration of corporate information. five have it,” said Mitzi Boegly, a resident of the • He served on the Commission on Graduates of Foreign Apartments on the Germantown Home Campus. Nursing Schools (CGFNS) Board of Directors. • He is currently assisting with the integration of Silk Road, the new applicant tracking system (ATS) for the centralized recruitment functional area of NewCourtland Elder Services. • Mr. Morgan has expertise in researching and implementing several cost-saving technology-based improvements, including corporate-wide fax server and remote email access, as well as the implementation of an integrated voice response system. Forward-thinking technological solutions allow NewCourtland Network nurses to give elders state-of-the-art, non-invasive care. “NewCourtland Elder Services is able to provide our elders the most technological and modern conveniences, which in turn allows them the security and independence they need to live safely on their own,” said Shanda Brown, Regional Housing Manager for NewCourtland Elder Services. “I am proud to work for an organization like NewCourtland that meets all guidelines of HUD housing while still being able to offer safe and comfortable apartment living with sensor technology, providing an extra layer Nadine Coleman, an LPN at Maplewood Manor, uses the of security and assurance without being intrusive.” Millennium pharmacy solution for prescription fulfillment. news Clinical Data Gets A Whole New Definition Like technology as a whole, “nursing informatics” is a the Network and used to capacity,” explained relatively new concept that was added to dictionaries Hudicka. “One of the ways in which this is being as recently as 1992. This approach combines the accomplished is through the EHR system at scientific endeavors of analyzing, formalizing and the NewCourtland LIFE Program,” she added. modeling with how data is processed into information and knowledge, and how LIFE — (Living Independently knowledge-based decisions and For Elders) uses an innovative inferences for patient care are and individualized approach made and then best used to to providing healthcare and broaden the scope and enhance social services for those that the quality of the profession. have a need. LIFE is designed to help people with long term Eileen M. Hudicka, NewCourtland care needs remain in their Elder Services’ Clinical Systems own homes while providing Specialist, works side-by-side with and coordinating all health both the clinical and information and healthcare services. technology functional areas of the organization. The LIFE Program fosters independence and In doing this she serves as the nursing informatics wellness of each individual. six translator by bringing clinical decisions into an electronic environment. “In keeping with national mandate that most Americans have electronic health records in the next “Clinical systems and technology mean change. 10 years, the NewCourtland LIFE Program has risen NewCourtland Elder Services has put a system in to this challenge,” said Patricia Johnston, Nurse place that helps develop the computer skills of the Practitioner for LIFE. “The LIFE team has crafted end user so that the nursing staff can understand “Tru-Chart” — a web-based, computerized health the new technologies on an individual basis. record which allows staff to communicate and NewCourtland believes in innovation, but they also document electronically, as well as access a patient’s believe in staff development so that new technologies charts securely and remotely for around the clock care,” can be integrated into the nursing sector throughout she explained. “This program will have a positive impact on our participants by allowing for improved coordination of care and increased accuracy.” The EHR system features an interdisciplinary health record along with a real-time care plan and electronic medication ordering. Additionally, it provides a snapshot overview that outlines the current status of each LIFE participant. The EHR solution has allowed the LIFE Program to open as a paperless operation. NewCourtland LIFE partnered with a vendor to create the only comprehensive system for the PACE (Program Linda Williams (left) and Louise Roache, are two of the original founding participants of of All Inclusive Care for the Elderly) industry. This the NewCourtland LIFE Program. solution is now on the market and available to other providers. news profile Millennium Total Pharmacy EILEEN HUDICKA Solution Delivers Clinical Systems Specialist As a reflection of its commitment to providing the highest quality of care to residents, NewCourtland Eileen M. Hudicka came to the Elder Services recently embarked on a Network-wide NewCourtland Elder Services Network implementation of Millennium — a state-of-the-art in 2007 with more than 25 years of pharmacy service. Millennium Pharmacy Services, a experience in healthcare and company that shares NewCourtland’s philosophy expertise in nursing and hospital of quality and innovation in long term care, now administration, development and provides a “total pharmacy” solution to residents implementation of training materials, project life cycle through the MPSRx360° system. MPSRx360° affords development, and implementation of a Physician Order Entry/ residents increased accuracy in prescription fulfillment, Clinical Documentation System. Her clinical knowledge real-time medication information, and enhanced and knowledge of clinical systems have led the way for communication between medical staff and patient care. NewCourtland to create an informatics nursing position in which Ms. Hudicka manages information processing and communication technology through the integration of nursing “Our nursing staff is able science, computer science and information science in order to manage and communicate data, information and knowledge to concentrate on providing in the nursing practice. the highest quality of seven Additionally: pharmacy care to our • Ms. Hudicka received her Bachelor of Science degree in Nursing and minored in Psychology at Widener College residents with Millennium.” in Chester, Pa. KATHIE BROGAN • She also holds a Master of Science in Nursing from Chief Nursing Officer the University of Pennsylvania with a concentration in NewCourtland Elder Services Clinical Nurse Specialist/Adult Health and Illness-Pain Management. • She has served as a Guest Lecturer at the University This new technology allows the entire resident of Pennsylvania School of Nursing on the topic of pain medication system and physician orders system management. to be computerized, which means immediate • Ms. Hudicka is a frequent presenter on multiple processing of order updates and shorter turnaround nursing topics. times for fulfillment. “This is a safer way to deliver • She has attended multiple continuing education medication to our residents,” said Kathie Brogan, opportunities in Nursing Management, Pain Management, Chief Nursing Officer of NewCourtland Elder and Nursing Informatics. Services. “Plus, Millennium is a system that allows • She was with the University of Pennsylvania Health us to be more efficient by decreasing duplication, System for nearly 25 years as a Clinical Manager of and increasing accuracy.” Information Systems, a Hospital Administrator, a Since its inception in July 2007, more than 300 RNs Nurse Manager, as well as a Staff Nurse. and LPNs have been trained on the Millennium • Ms. Hudicka developed and managed the Nursing Task system. “I love the Millennium technology. It’s Force to Implement a Clinical Systems Eclypsis faster, better care at the touch of a finger,” Brogan International Users Conference in New York and added. “Our nursing staff is able to concentrate on the Delaware Valley Health Information Management providing the highest quality of pharmacy care to (HIMMS) local Philadelphia chapter conference. our residents with Millennium.” take a bow Congratulations! The NewCourtland Education Center independently through a series of free educational workshops, was approved by the Pennsylvania Department of Education and was launched by Angela Brown, Public Relations Manager to operate as a Private Licensed School. Currently the Ed for NewCourtland Elder Services. Center is the training center for CNA Specialists. Seven Care Pavilion employees recently received their Pam Mammarella, Vice President of Communications and Activity Director Provisional Certification (ADPC) from creator of the Comfort & JoyTM program, was awarded the 2007 the National Certification Council for Activity Professionals Commitment to Cultural Access Award at the Art-Reach (NCCAP). Joyce Green, Robin Hunt, Veronica Jackson, 16th Annual Jazz Brunch and Silent Auction. Mammarella Kim Mason, Rennie Moore, Delnita Sims, and Esmine and the C & J program were recognized for the “use of the arts Snell will have six years to complete a combination of college as a tool to improve the lives of the elders they serve.” courses, work experience and continuing education, to Comfort & JoyTM is an award-winning, intergenerational receive their Activity Director Certification (ADC), which program of interactive arts and entertainment activities that qualifies them to become Recreation Directors in long term is practiced throughout the NewCourtland Network. care facilities, or can lead to a degree as a Certified Therapeutic Recreation Specialist (CTRS). NewCourtland Elder Services’ “Living Well, Learning Well” community education initiative was honored with the 2007 Congratulations to Kevin Stewart, IT Systems Development MarCom Gold Award by the Association of Marketing & Analyst, for recently becoming a Certified Professional in Communication Professionals (AMCP). Health Information Technology (CPHIT). This certifies that Stewart has mastered knowledge of planning, selecting, “Living Well, Learning Well,” is an outreach program designed implementing, using and managing health information to equip inner-city seniors to live longer, healthier and more technology and electronic health record applications. eight 1845 Walnut Street, 12th Fl., Philadelphia, PA 19103 215.965.1915 www.newcourtland.org Care Pavilion Cheltenham York Road Cliveden Courtland at Home Germantown Home Kearsley* Maplewood Manor I I I I I I NewCourtland Education Center NewCourtland LIFE Program Tucker House I I NewCourtland Elder Services is a non-profit organization and an Equal Opportunity Employer. * Managed by Courtland Management Services.
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