Telelotes ICT consultancy and support.
Business registration No:
Name and Address of proprietor:
Paul Mwangi Macharia,
Box 3966-00100 Nairobi,
Tel (+254) 722-866753
Riruta Satellite, Kabiria.
Teleiotes ICT consultancy and Support (Teleiotes ICT) will be an Information Technology (IT)
business. The Teleiotes ICT will be an IT consultancy and support provider on, PC Maintenance,
Setup of Computer Networks, internet connectivity services through setting up a digital village and
training basic IT skills.
The aim of Teleiotes ICT will be to educate all in relevant ICT skills, provide services like the
Internet to the locals at a cheaper price, provide e-centres to access services like e-government, e-
mail, and e-learning and provide professional PC support and Maintenance at reasonable prices.
The Kenya Government has put in place the National ICT Policy and e-Government Strategy that
provides guidelines for transformation of the Kenyan into a digital society.
In both documents the Kenya Government recognizes that an ICT literate workforce is the
foundation on which the nation will become a knowledge-based economy. Against this background
the government will make education a platform for equipping the nation with ICT skills in order to
create dynamic and sustainable economic growth.
(National Information and Communication Technology strategy for education and training 2006)
This business plan relates to Teleiotes ICT, which will be engaged in providing consultancy
services, Computer network setup, repair and maintenance of computers services, training on
application packages, and other related IT support services. The purpose of this proposal is to help
the management raise Kshs. 250,000 through loan to help finance setting up a cyber café to serve
as a digital village and a mini training centre to provide ICT related services to the locals in Riruta
Satellite and its environs.
Teleiotes ICT management team led by Mr. Paul M. Macharia, who is also the proprietor holds an
Advance Diploma in IT (City & Guilds) and is currently pursing a Graduate Diploma in IT and
Graduate Diploma in Education; Professional training (Cambridge Association of Managers). The
Managing consultant is competent in the following areas:
Advance Diploma in Electronics Systems
Diploma in Computer Networking
Certificate in computer programming
Computer aided graphics with Adobe Photoshop, Adobe Motion
Desktop publishing with Adobe PageMaker
Web design and animation with dream weaver and flash macromedia.
The proprietor has sessioned skills in business management having managed the family business
for 7 years. I also have skills in accounts having studied accounts in Strathmore College (now
University) in 1999.
Engage in large-scale ICT consultancy and support through out Kenya and the East African
Design, develop and markets IT services on the basis of excellence and proficiency to meet the IT
needs of all customers.
Teleiotes ICT values and the ethical standards include but not limited to;
Underlying long-term objectives in setting up the business are:
Provide quality IT consultancy services.
Provide high class PC maintenance and support services.
Provide reliable Internet services to the local area at reasonable prices.
Bring Government services to the locals thro’ e-Government services provided in the digital
Here are some possible strategies for a newly formed ICT consultancy and support business:
Target high School leavers in the 18-20 age group
Target College and university going students in the 20-25 age group
Target the working class intending to improve their IT skills.
The general public.
Initially, sell our services directly via own staff members, the business website and thro’
Establish a foothold in the whole Country by means of joint ventures and expansions by
setting up digital village centres and support offices in the whole country.
Establish an after sale service thro’ maintenance contracts.
Limit initial offerings to the following main areas namely; IT training consultancy services, PC
maintenance, and setup of computer networks and providing Internet services.
Extend our range of services to include development of digital content, web design, editing
computer graphics and computer animation within the Country by 2008/9.
Develop a network of IT experts and consultants.
Use the website as a leading marketing strategy.
Operate from a rented space in Nairobi City.
The management team:
The management team shall include:
The managing consultant will handle all transactions related to Teleoites ICT with both the clients
and potential partners or investors. Cyber manager/s will be in-charge of the cyber café/s Teleoites
ICT will setup. The manager will oversee the day-to-day running of this premise, which will also
serve as an office in the region its setup. Other support staff that Teleiotes ICT will need will
include a technician and a trainer but this will subject to the needs of a given cyber café.
Teleiotes ICT has the following three-year targets:
Achieve annual sales of at least Kshs. 300,000
Net profit margin of 5%+
Have at least three main outlets in the whole Country.
Offer at least six significant ranges of services/products in the local market.
Acquire recognition as a high-class ICT consultancy and support service provider.
ICT training is to support high school leavers, college graduates and other interested parties
acquire and better there IT skills. Consultancy services will be provided to organizations like
schools, college and companies on their IT needs, and high school learners will be helped to
choose viable IT related courses.
The pricing of the services Teleoites ICT plans to offer are very competitive related to the market
prices, for example we plan to charge Internet access Kshs. 1 per minute, which is ½ the market
rate in this locality. Teleoites ICT plan to setup a system using our cyber management software
that will allow regular customers have a prepaid service; they pay a minimum of Kshs. 200, which
will be credited to their account in the cyber café. This amount can be consumed a bit at a time
until the given amount is exhausted. Those with a prepaid account will get cheaper price of Kshs.
70 cents per minute.
Teleoites ICT also plans to offer IT training; consultancy, PC maintenance and network setup at
competitive prices. To win customers confidence Teleoites ICT will offer 1-month free service in PC
maintenance, maintenance of computer network we set up. On training, we plan to offer a high
class services matching world class standards with the latest manuals in any given application
In the Riruta satellite locality, there is only one cyber café, which offers dial-up Internet which is
sometimes down due to failure by the service providers, it also has a limitation in its speeds.
Quality of IT training offered in this locality is also below standard as the trainers only have basic
training and skills in the IT field.
Teleoites ICT plan to provide wireless Internet in our cyber, which is less prone to infrastructures
limitations; it is faster and more stable than the dial-up service. As mentioned earlier we plan to
charge Kshs. 1 per minute, which is ½, the market rate in our locality. The training we plan to offer
is targeted to meet world-class standards of proficiency and hands-on experience. Our support and
maintenance services are expected to have an edge to all in the market taking into consideration
our exposure and experience in the IT field.
Our services will emphasize quality and satisfaction of customers, which may be a challenge to all
initially. We will have an experienced cyber manager to man the cyber café who will give
assistance to the clients as need may be.
Sizes, Segments & Trends
The Riruta Satellite locally has many high school leavers; college going persons and a large
working population from the city center, which is about ½ an hour drive. The revolution of the IT
industry in Kenya in the recent past has made all desire to acquire if not better their skills in IT.
The target group are form four leavers who need to have basic computer skills, working class who
want to improve their IT skills, students in secondary, schools, colleges and University who need to
use Internet for research and any other persons who finds our services relevant to their needs.
Teleiotes ICT will conduct both formative and summative evaluations in order to answer a broad
range of evaluation questions.
Formative evaluations will be conducted during proposal implementation in order to provide
information that will strengthen or improve the business. Formative evaluation findings typically
point to aspects of program implementation that can be improved for better results—how services
are provided, how qualified the staff is, or how leadership and staff decisions should made.
Summative evaluations will be conducted during proposal implementation and at the end of every
three months. It will be to determine whether the business intended outcomes are been
achieved—in this case, are the services up to standard, is the Internet service reliable and are the
customers satisfied with our work. Summative evaluation findings will judge the overall
effectiveness or “worth” of our business based on its success in achieving its outcomes,
Summative outcomes will be short-term and longer term.
Data Collection Methods
Teleiotes ICT plans to use different methods to gather data about the functioning and impact of
their business. Data collection methods are the way in which evaluators will approach answering
evaluation questions. Teleoites ICT will use multiple data collection methods, including; interviews,
observation and questionnaires.
Teleiotes ICT will conduct evaluation with the stakeholders, including: staff, partners, potential
partners, regular customers and corporate clients and community members. This will be conducted
in person; Questions posed will be generally open-ended. The purpose of interviews will be to
gather detailed descriptions, from a purposeful sample of stakeholders and get it first hand from
them on areas they think we are performing well and areas of improvement.
This method of gathering information will be about how the business is operating. Observations will
be a “look-and-see” approach to understanding the day-to-day operation of the business. Data
from observations will be used to supplement interviews and surveys in order to complete the
description of the business and to verify information gathered through other methods. This will
involve visiting the cyber during both off peak and peak hours to see how the customers are
treated and internet connectivity, this will enable Teleoites ICT tell if demand for the services was
high. Visiting technicians in a client’s premise and see how they conducted themselves and their
performance will be observed. This method will also enable Teleiotes management tell if its staff
was working to meet expectations.
This will be conducted with business stakeholders. It will be a highly structured interview process in
which respondents will be asked to choose answers from those predetermined on the survey and
administered on paper. The purpose of questionnaires will be to gather specific information from a
large, representative sample.
Schedule for meeting our work plan
Area Action to be taken Criteria of success
Increasing the customer Rendering good services. Very qualified staff.
base Quick response to customer Keeping records of customer
needs and demands.
Quality services Use latest technology. Aggressive research.
Offer variety services Partnering with experts.
Expansion Get latest tools and gadgets Take advantage of
Establish offices countrywide. government incentives.
Get like-minded persons
countrywide to setup cyber.
Equipment Specifications Quantity Price per unit Total (KShs)
Computers Reconditioned 5 15,000 75,000
Furniture Tables 2 2,000 4,000
Network switch 8 port 1 4,000 4,000
Patch cable UTP CAT 5e ½ box 3,000 3,000
RJ 45 connectors N/A ½ box 200 200
Trunking 1 INCH 10 PCS 150 750
UPS APC 650 vA 5 7,500 37,500
Internet Fax Enabled 1 24,700 24,700
connection black box with
device External aerial.
Printer HP 1018 1 10,800 10,800
Digital camera Sony DSC 500 1 15,000 15,000
Office stationery Printing paper 1 ream 300 300
SUB TOTAL 175,250
Cyber café setup (Labour) KShs 37,250
Premise rent (6 months) KShs 30,000
Voice & Internet Connection fee Kshs 2,500
Miscellaneous KShs 10,000
TOTAL (KShs) 250,000