Business Plan for Training and Development - DOC by kgo14212


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									                                                                    Item 16


This document sets out the Training and Development Department’s 2008/09 Business
Plan and includes a summary of the Annual Training Delivery Plan, which converts the
underpinning Constabulary Personnel and Training Strategy into operationally relevant

The Annual Training Delivery Plan is a visual overview of proposed training to be delivered
from which the 2008/2009 National Costed Training Plan (NCTP) will be derived in line with
HMIC Circular 44/2005 requirements. However the NCTP is merely a snapshot of the
proposed Annual Training Delivery Plan on a given date. The plan itself is fluid and
constantly changes throughout the year to incorporate emerging priorities.

Implementation of the Plan will be reported twice a year to ACPO and the Hampshire Police
Authority to ensure a strategic overview and ensure accountability.

There are three appendices attached to the document:

Appendix A – Outlines the key initiatives for 2008/2009

Appendix B – Current Organisational Chart

Appendix C - Maps the key Training and Development Department objectives for
2007/2008 to the Force Control Strategy and the Local Policing Plan of the same period.


The Home Secretary’s key strategic priorities for the police service for 2008/09 are
published in the national Community Safety Plan 2008 to 2011.

These priorities are to:
   Reduce overall crime in line with the national public sector agreement (PSA) target (23
    and 25), including by focusing on more serious violence (particularly involving the use
    of firearms and other weapons), serious acquisitive crime particularly prolific and other
    priority offenders and drug-misusing offenders), alcohol related crime and disorder and
    anti-social behaviour.
    Increase public confidence in satisfaction with the police through an emphasis on the
     quality of service provided to the public.
    In line with PSA 24, work in partnership to deliver a more effective, transparent and
     responsive Criminal Justice System for victims and the public.
    Work jointly to ensure that adequate capability and capacity exists across England and
     Wales to deliver effective policing to tackle serious and organised crime and to provide
     other protective services.
    In respect of Counter terrorism and violent extremism in line with CONTEST and the
     counter terrorism PSA, work with and through local communities as appropriate to
     disrupt terrorists and their operations; protect key sites and people going about their
     daily lives; deter those who facilitate terrorism; stop people from becoming or
     supporting terrorism or violent extremism and be prepared to respond to a terrorist
     attempt and its consequences.

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       The tougher financial settlement for the CSR period requires both police authorities
        and forces to make the best use of resources, with a continuing commitment to
        achieving significant cashable improvements in efficiency and productivity. The police
        service should see resource management as a core responsibility of delivering
        sustainable improvement.
Local Priorities

The Hampshire Police Authority and the Hampshire Constabulary have agreed a number of
joint objectives for the period 2008/2009 that closely mirror the national priorities. These
are identified by the police authority in the Local Policing Plan 2008/2009 and by the
constabulary in the Force Control Strategy 2007. These objectives are as follows:

   Safer Neighbourhoods – working with communities to build and maintain
    neighbourhoods where people are safe and feel safe.
Hampshire Constabulary will:
         Tackle anti-social behaviour and criminal damage
         Address the problems caused by alcohol, drug and substance misuse
         Work closely with local partnerships through Crime Disorder and Reduction
          Partnerships and the Local Area Agreement process.
       Safeguard people – protecting the vulnerable
Hampshire Constabulary will:
         Work to reduce the number of victims of child abuse, domestic abuse and hate
         Work with partners to deal robustly with the most serious sexual and violent
         Respond quickly and effectively to cases of missing people
       Protect our communities – preventing and planning
Hampshire Constabulary will:
         Tackle terrorism and domestic extremism in line with the national strategy to
          prevent, pursue, protect and prepare
         Prepare for emergencies and major incidents
       Prevent, reduce and detect crime – targeting criminals, protecting victims
Hampshire Constabulary will:
         Focus on reducing rape and improving our support to victims
         Tackle serious violence and bring offenders to justice
         Fight serious and organised crime
         Combat alcohol and drug related crime
         Pursue vigorously individuals responsible for high volume of crime, particularly
          prolific and other priority offenders
         Maintain the highest standard of Major Crime investigation

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         Underpinning these priorities Hampshire Constabulary has also made a
          commitment to
           Invest in and value our people
           Reassure our communities by always acting with integrity and delivering the best
            quality service
           Ensure best use of our limited resources

The Annual Training Delivery Plan for 2008/09 links directly or indirectly to the national
priorities or local objectives. A summary of the plan appears in Section 4. The spreadsheet
at (Appendix C) illustrates how the key training objectives map against the latest Force
Control Strategy and Local Policing Plan.


Strategic needs analysis and risk assessments are conducted as part of environmental
scanning with a range of stakeholder groups including Force Project and Programme
Management Boards, ACPO sponsors and ultimately the Training Prioritisation Steering
Group (TPSG), on which the Police Authority is represented.

From an operational perspective, Personnel Managers in each OCU quantify the number of
training places they require, each Training Unit Manager then reviews the demand against
the current capacity to deliver. If there is insufficient capacity then applications are
prioritised in conjunction with Personnel Managers. The aggregation across all units
generates a draft Training Delivery Plan, which is reviewed by TPSG to give formal
agreement and to determine whether additional resources need to be allocated or
competing demands reconciled in other ways.

Additional demands will inevitably arise and be considered throughout the life of the annual
plan as new force initiatives are scoped and specified. These are considered by TPSG and
if appropriate the Training Delivery Plan is amended accordingly. It should therefore be
viewed as a fluid document.


The table below provides the summary of the 2008/09 Training Delivery Plan showing the
number of days that trainers, delegates and students will be in class undertaking the
proposed programme.


                                             PLANNED TRAINER DAYS             DAYS ABSTRACTION
                                              PLAN           ACTUAL           PLAN          ACTUAL
     TRAINING UNIT                           2008/09         2007/08         2008/09        2007/08
     INITIAL                                     2512              3742           23313           32133
     DEVELOPMENT                                 1072                  806         9098            6960
     ROADS POLICING                               248                  174         2087            1365
     FRONTLINE                                    486                  494         3888            4970
    SAFETY                                       1015                  639        11944            8108
     CRIME SKILLS                                 878              1131            5970            7603
     DRIVER                                      3453              2375           10247            7605

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                                           PLANNED TRAINER DAYS              DAYS ABSTRACTION
                                            PLAN            ACTUAL           PLAN             ACTUAL
     TRAINING UNIT                         2008/09          2007/08         2008/09           2007/08
     IT/CALL MGT                               2113               1590           10607               8082
     HEALTH & SAFETY                             106                   91         1272               1137
    UNIT                                         982                  623         3444               2122
     DOG SUPPORT UNIT                            249                  129             812                412
     TOTAL                                    13114              11794           82682              80497

Explanatory notes

     Initial - reduced activity reflects reduction in duration of IPLDP courses and reduction in
      the number of proposed intakes as a result of proposed recruitment being reduced to
      144 student officers for the year
     Development – increase is due to the implementation of the revised leadership
      programme in 2008/09
     Roads Policing - general increase on 2007/08 figures that were abnormally low due to a
      high level of course cancellations mainly due to abstraction issues within RPU
     Public Order/Personal Safety - increase in Personal Safety Training and MAST (Mutual
      Aid) refresher training
     Crime Skills - general reduction in courses delivered due to loss of temporary trainer
     Driver Training - increase reflects back to back training of new Initial Response course
      and the reduction of the Initial Driving Course from two weeks to one.
     IT/Call Management – increase in Prime training to support Safer Neighbourhoods,
      expansion of APNR training in 2008/09, less time spent on course development
     TFU - general increase in courses to be delivered in 2008/09
     DSU - general increase in courses to be delivered in 2008/09
Note: The latest Home Office standard code, category and course title has been used in
preparation for the full costing exercise.


Funding for Learning and Development comes from a number of sources:
 Training and Development allocated budget
 Firearms Training and Dog Section budget (proportion of staff and cash costs for
   training work vs. operational duties)
 Project funding provided by Home Office e.g. IPLDP and Neighbourhood Policing
 Project funding provided by the Force e.g. IPLDP
 OCU and departmental devolved budgets in relation to Professional Development Units
 OCU and departmental provision of guest speakers/subject matter experts who
   contribute to training development and delivery.
 Non-devolved property and asset charges (e.g. estates, vehicles, IT resources)
 Income Generation


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6.1 Training and Development products and services follow the training life cycle, and
encompass further services as appropriate.

Training life cycle
        Environmental scanning
        Needs analysis
        Design and development
        Delivery – including both training programmes/courses and accreditation
        Evaluation – at all Kirkpatrick levels
        Training operations – including training and business administration
        Assessment against Hampshire policy and procedure criteria and/or NOS.

Other services
       Learning and Development strategic direction and planning
       Quality assurance – maintaining and improving accreditation of our QA processes
        and inspection regimes
       Library – providing a library and information research service to the whole force
       Support for External Studies (administrative and financial support)
       High Potential Development Scheme
       National Senior Careers Advisory Service
       Support with achieving Chartered Management Qualifications via Core Leadership
        Development Programme (CLDP)
       Prince’s Trust secondments
       Mentoring (pilot for newly promoted sergeants)
       The Training and Development department also promotes continuous improvement
        in the way it operates to meet the needs of the organisation this is reflected in the
        scale and scope of the rolling Department Improvement Plan mentioned in Section
        8 below.

6.2 In order to improve the focus of training on particular roles and groups, and to help in
ensuring changes in needs are addressed, the department defines the individual client
groups in relation to all new training products and services.

The main client groups in terms of participants in development addressed by this plan are:
      Hampshire Constabulary police officers
      Hampshire Constabulary police staff, including PCSOs
      Hampshire Constabulary police special constables and volunteers
      Staff from other forces attending programmes run by Hampshire Constabulary
      Staff from other criminal justice sector agencies such as magistrates, CPS and
       social services

Within the first two categories we address functional groups such as:
    1. Uniformed policing – officers, PCSOs and special constables,
    2. CID – officers and police staff investigators,
    3. Crime support - including police staff scenes of crime investigators,
    4. Operational support, etc.
    5. Force control room and enquiries centre staff etc.
This categorisation will in future help in the development of “curriculum maps” showing
learning and development opportunities to support career and professional development

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discussions within and across streams, linking with relevant role profiles and the national
occupational standards underpinning those.

We also identify different levels of clients such as:
  1. All first line supervisors
  2. All second line managers
  3. All senior managers.

This categorisation is increasingly be used to help identify requirements for leadership and
management development.

We also support those responsible for delivering corporate projects, or responsible for
embedding changes in legislation and procedure. The corporate project planning process
very clearly sets out the need to work with training and development to ensure that at
implementation staff are properly equipped for the change.


The key providers of training and development activities are:
      The Training and Development Department
      Operations Support Training (i.e. Firearms Training, Dog Section)
      OCU and Specialist Department Staff (i.e. PDU Tutors and CID Tutors, as work-
        based development officers and accredited assessors; Force Support Unit;
        Scientific Services; Media Services; Control Room, Force Enquiry Centre and
        Driver Awareness).

Each OCU has a Personnel Manager responsible for analysing needs within their portfolio
and for ensuring that effective arrangements are in place for staff to access and attend
appropriate training and development. Stronger links are also being forged with all the key
providers outside the T&D Department and this will continue to be formalised through
Service Level Agreements or similar quality assurance protocols.

The current Training and Development Department organisation chart is attached at
(Appendix B).


8.1 A review of both budget and performance is conducted on a fortnightly basis at the
Senior Management Team (SMT) meetings to ensure both financial and non-financial
targets/activities are effectively monitored.

Examples of targets measured include - pay and non-pay budgets; department sick
absence; staffing establishment; Personal Development Review completion; mandatory e-
Learning completion.

Performance against the training delivery plan is measured quarterly and encompasses –
trainer utilisation; classroom utilisation; course place utilisation; courses delivered; numbers
trained and course non-attendance. This information is reviewed by the Senior
Management Team on a monthly basis, by TPSG on a quarterly basis, and by the
Hampshire Police Authority every six months. Additionally, the performance reports are
published on the Force intranet site to ensure performance is transparent.
The measures are not exhaustive and we will continue to develop our Performance
Management framework to ensure there is a clear understanding of progress towards

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agreed targets and any divergence is identified and acted upon at the earliest time.


The plan was produced to respond to the latest EFQM audit conducted by HMIC in 2003
and set out the key priorities and actions required to improve the Quality of Service over the
last 18 months. Findings from the 2006 and 2008 HMIC EFQM self-assessment and the
overall force Baseline Assessment have been integrated into the one plan. The plan seeks
to align direction with achievable and trackable actions.

The Senior Management Team (SMT) reviews the Department Improvement Plan (DIP) and
major projects on a monthly basis by exception.


We are committed to improving access to learning. This will be facilitated through improved
communication and marketing of what is currently available, the consideration and adoption
of alternative methods of delivery and learning (e.g. coaching and mentoring) and the
promotion of self managed learning.

A directory of courses available across the range of training providers within Hampshire
Constabulary will be maintained. Information will include specified learning outcomes,
target audiences, pre-requisites for eligibility and any pre-work required. A hard copy of the
Course Prospectus has been distributed and it is also available on the intranet. It will
eventually include links to NOS and other national plans for the more proactive
management and monitoring of learners and learning needs.

As new courses and programmes are developed they will be marketed by a variety of
methods, both internally and externally as appropriate.

During 2007/08 the Training Department has worked in conjunction with business students
from Southampton Institute to review present marketing activities and identify future
opportunities. Once this work is completed a revised Departmental Marketing Plan will be
produced with a continued focus on the internal customer base. However the plan will also
set out the principles for marketing to external forces and other agencies and will guide
collaborative activities. This is becoming an increasingly important area given the present
and probable future budget restrictions.

We will continue to provide presentations on key developments such as IPLDP, CLDP and
PCSOs at a range of locations around the force targeted at senior managers.


   Continue to deliver a programme of learning and development prioritised by the Training
    Prioritisation and Steering Group (TPSG) that clearly supports the Force Control
    Strategy 2007.
   Integrate TPSG and new External Training Panel into a single quarterly meeting with
    cohesive business processes.
   Maintain a programme, which keeps the knowledge and skills of our front line officers up
    to date with legislation changes (potentially utilising THE police National Legal Database
    [PNLD]) and Home Office guidance.
   Increase involvement of the community through all stages of the training life cycle

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    Support the following force initiatives (See Appendix A for further details)
        o Development and implementation of conversion course and revised
           development programme for individuals moving from PCSO to police officer
        o Build capacity and capability within Crime Skills area
        o Embed first and second line supervisor development programme
        o Development of Chief Inspector and police staff equivalent development
        o Conduct review of key business processes under the umbrella of Process
           Excellence initiative
        o Merge the External Training Panel into a cohesive meeting and process
        o Relocation of ICTU to Victoria House
        o Delivery of Response Driving programme in accordance with plan
        o Conduct Level 3 evaluation of Safer Neighbourhoods
        o Co-ordinate the establishment of the department specification for the new
           integrated Finance / HR system to be implemented in 2010


This 2008/09 Training and Development Department Business Plan builds on some very
strong foundations, as evidenced by the positive findings of many external inspections and

We continue a steady programme of improvement projects and new training developments
against a background of continued very high levels of delivery of training, much driven by
the pace of change in legislation and national codes of practice. Resource constraints will
remain the key determinant of our ability to meet the training needs of the organisation as
well as implement the changes required by national and local initiatives.

Senior management involvement in helping us determine relative priorities remains critical,
and also in making the cultural shift away from over dependence upon classroom delivery.

Glossary of Terms

CLDP  Core Leadership Development                         OCU    Operational Command Unit
DIP   Departmental Improvement Plan                       PCSO Police Community Support Officer
EFQM European Foundation for Quality                      PDU  Professional Development Unit
ICIDP Initial Crime Investigators Development             PIP    Professionalising Investigation
      Programme                                                  Programme
IIS   Investigative Interviewing Strategy                 PSA    Public Sector Agreement
IPLDP Initial Police Learning and Development             SMT    Senior Management Team
NCALT National Centre for Applied Learning                TAMS   Training Admin Management
      Technology                                                 System
NCF   National Competency Framework                       TNA    Training Needs Analysis
NCTP  National Costed Training Plan                       TPSG   Training Prioritisation and Steering
NOS       National Occupational Standards

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                                                                                         Appendix A

Initial Training: Lead Chief Insp. Sarah Jackson, Head of Initial Training

   Both the classroom-based training phases and the overall 2-year programme have been
    review and amended. A reduction of 6 weeks in the classroom-based training has been
    achieved without detriment to the development of the Student Officers by focussing on
    priorities and changes in methodology. In addition 4 further days of RMS training have been
    included and it now runs as a thread throughout the programme. The 2-year programme has
    been amended to give more protracted periods of uniformed patrol and the re-positioning of
    attachments will give the opportunity to enhance student officer’s skills at an earlier stage.
   After consideration, the methodology for accrediting prior learning (APEL) for PCSOs will be
    through a conversion course that will be implemented during 08/09. This is possible following
    the development of a portfolio for PCSOs that has enabled standardisation of assessment, the
    achievement of which is the benchmark for those eligible to attend the IPDLP conversion
    course. It is hoped to synchronise this courses with the training of replacement PCSOs in order
    to minimise the impact on Safer Neighbourhood teams.
   Further work in this area includes mapping the APEL of the PCSOs against the current 2-year
    programme this has the potential to deliver significant savings.
   Identification and development of continuation training for PCSOs to support Safer
   Provide appropriate training, development and assessment of competence to the latest
    National Occupational Standards for training-related roles published by Skills for Justice –
    Through a significant effort on the part of the Student Development and Recruitment Officers
    all of the student officers (49) from the first 3 intakes of IPLDP have achieved their NVQ. This
    is almost unheard of at a first attempt. The challenge for 2008/9 will be to maintain this
   Monitor progress and evaluation of Certificate of Policing initiative being under taken by Surrey
    Police in conjunction with Portsmouth University.

Specials Constabulary

During 07/08 Initial Training took over the responsibility for the delivery of continuation training for
the Special Constabulary on a provisional basis, Foundation training was already delivered by the
Initial Training Team. A review of the continuation programme identified the need to improve areas
such as assessment and strengthen the link between foundation and continuation training with the
aim being to accredit prior learning.

Work has commenced to bring Foundation training in line with the training that Regular officers
receive, similar to the work that has been undertake in respect to PCSOs. This has resulted in the
introduction of exams and other assessments e.g. statements, PNB and role-plays.

Continuation training is now at two levels with level one covering a basic set of law inputs, which
are mandatory in order to gain independent patrol status. Level two covers more advanced
subjects and may be added to as local issues arise, or as legislation requires changes.

During 2008/09 these initiatives need to be completed, refined and embedded.

Diversity Competency Assessment: Lead Chris Bishop, Leadership & Professional
Development Manager

   Sufficient assessors and internal verifiers have been trained to support “A Strategy for
    Improving Performance in Race and Diversity 2004-2009”.
   By the end of 2009 key groups need to be assessed as competent against NOS AA1 (Promote
    equality and value diversity).

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                                                                                       Appendix A

Investigative Interviewing: Lead Chief Insp. Lucy Hutson, Head of Specialist Training

This was a three-year strategy to deliver the following courses in relation to interviewing of
suspects and witnesses as per ACPO guidelines; all the tiers are now aligned to PIP as follows.

              Tier 1 (PIP 1)-Probationer level/front line officers
              Tier 2 (PIP 2)-Uniform investigators, Detectives and PITS
              Tier 3-Specialist Interviews
              Tier 4-Supervision of interviews
              Tier 5-Tactical Interview Management

   Tier 1 / PIP 1 - has been delivered to all PDU staff and is fully imbedded into the new IPLDP. It
    is currently being delivered to Volume Crime and PIITS staff, but in limited numbers as level 2
    is our priority
   Tier 2 / PIP 2 - is now fully imbedded in to the ICIDP and is also being rolled out to Tutor DC’s
    and Child Protection officers,
   Tier 3 (advanced) – suspect, witness etc is now up and running and imbedded into Crime Skills
    training calendar.
   Tier 4 - this is an assessor’s course for all work-based assessment not just PIP, it has been
    introduced into the PDU and Tier 2 training for Tutor Detective Constables.
   Tier 5 – individuals trained to this level are responsible for interview strategy in murder
    investigations etc.

The challenge for 2008/09 is to increase the capability and capacity to deliver this high quality and
sought after courses as both internal and external demand far exceed our ability to deliver. This
area of the business needs to be a key recipient of additional funding from both income generation
and the flexibility fund.

Leadership/Management Development: Lead Chris Bishop, Leadership & Professional
Development Manager

This will be a key area of business for 2008/09 and presently has a high profile nationally.

       During 2007/08 an extensive Training Needs Analysis (TNA) was conducted in respect to
        both first and second line supervisors. This resulted in a significant redevelopment and
        enhancement of the existing programme. The baulk of the work has been completed and is
        currently being piloted.
       A similar TNA was conducted with the Chief Inspector and police staff equivalent level. The
        development of an appropriate modular programme will be a key piece of work for 2008/09.
       A TNA to identify the leadership/ management development needs of Superintendent and
        Chief Superintendent Levels will be conducted in 2008/09.
       Introduction of CLDP e Learning (pilot dependent) to facilitate a blended learning approach
        to leadership / management development by the end of September 2008.
       Introduction of mentoring to second line supervisor level.
       Introduction of peer coaching to both first and second line supervisors.
       Participation in review of potential future police promotion assessment process e.g. work-
        based assessment.

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                                                                                          Appendix A

Business Processes and Performance Management: Lead Steve Harvey, Training &
Business Administration Manager

       Continue the process of standardising and rationalising practices and systems to improve
        efficiency, reliability and quality of outputs and enhance customer satisfaction.

       Co-ordinate the establishment of the department specification for the new integrated
        Finance/HR system to be implemented in 2010.

       Enhance functionality and reporting capability of existing Delphi and spreadsheet-based
        systems to provide a sufficiently robust system between now and the introduction of the
        new Finance/HR integrated system.

       Continue to develop the Performance Management process to further enhance the
        information provided to ensure all aspects of the training function operates effectively in
        both financial and non-financial terms.

       Continue the development of the National Cost of Training System to produce outputs
        capable of effectively supporting decision-making and income generation processes. A
        specific piece of work conducted by PricewaterhouseCooper (PwC) and funded by the
        NPIA will contribute to this objective.

       Develop and implement a system to support the administrative and financial reporting
        requirements of the new External Training Prioritisation Panel.

       Involvement in the Process Excellence initiative will focus on:

           Initial recruitment, induction and training (in conjunction with Personnel)

           Combined Personnel and Training record (in conjunction with Personnel)

           Review of assessment process within IPLDP including PDU phase

           Conducting of annual Organisational Performance Needs Analysis (PNA) to identify
            business needs

           Individual application for development courses

           Environmental Scanning – Course Design

Development of satellite Training Centre for Specialist Training in partnership with the
Defence Police College, Southwick Park: Lead Chief Insp. Lucy Hutson, Head of Specialist

   Continue to develop relationship with the Military Management of Southwick Park in order to
    improve working practices and maximise business opportunities e.g. blended learning centre

Redevelopment of Inkerman Building: Training Lead Chief Insp. Lucy Hutson, Head of
Specialist Training

   Develop plan to facilitate continued delivery of IT and POSU training during building works
   Relocate ICTU to Victoria House in the summer of 2008

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                                                                                        Appendix A

Delivery of PIP Investigation: Lead Chief Insp. Lucy Hutson, Head of Specialist Training

   Conclude delivery of agreed 3-day training programme to frontline staff. Completion due
    December 2008

Delivery of Response Courses to force, Lead Chief Insp. Lucy Hutson, Head of Specialist

   Delivery of response courses to reach the police authority target of 550 officers trained by
    December 2008
   Develop the Reponses Plus courses and roll out throughout 2009

Delivery of TPAC training to RPU/ARV officers, Lead Chief Insp. Lucy Hutson, Head of
Specialist Training

       Pending ACPO ratification delivery of TPAC from Jan 2009

Development of a 10 Training days a year for all TPT officers in line with the Shift Pattern
Review, Lead Chief Insp. Lucy Hutson, Head of Specialist Training

       Develop and delivery 10 training days per year per TPT officer in line with the shift pattern
        review – commencing from Jan 09 subject to ACPO approval

Development of Quality, Assessment and Accreditation: Lead Brian Seggie, Training
Projects and Standards Manager

   Continue to embed a force-wide A1 accredited assessor and V1 verifiers plan to support all
    relevant programmes with particular priority on: IPLDP, CLDP, PCSO, SEO and R&D
   Ensure that Key findings from evaluation of training projects to guide new project processes
    and skill gaps across department roles.
   Continue to embed a consistent assessment strategy across all programmes
   Ensure coherent management and quality assurance of all learning and development activity
    across OCUs and Departments
   Conduct Level 3 evaluation of Safer Neighbourhoods. It is anticipated that further development
    needs will be identified during this process
   Complete agreed training programme to support consistency of IMU teams across the force
   Complete review and implementation of revised PDR process to increase quality and
    completion rates

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                                                                                                                                                                                                                                           Appendix B

                                                                                                                                                    Initial Training - responsible for
                                                                                                                      Initial Training
                                                                                                                                                    A] IPLDP (student) officers’ & PCSOs’ training & development; delivery of PDU
                                                                                                                                                    and PCSO tutor training
                                                         HEAD of INITIAL TRAINING          INITIAL TRAINING           Student Development &         B] corporate link to training for PDUs responsible for tutoring & assessing
                                                             C/Insp Sarah Jackson           Insp Simon Tribe          Recruitment                   student officers (12 wks prior to I/P). Tutors report to OCU Commander.
                                                        Int 71-1228 DDI 02380745152            Int 71 3037                                          C] SDRO responsible for recruitment, development & mentoring of student officers
                                                                                                                      Professional Development      during 2 year probation training

                               Dog Training
                                                                                                                      Roads Policing
                             Insp Paul Western
                       Int 71-1146 DDI 02380745019                                                                                                  Continuation Training – responsible for
                                                                                                                                                    A] Roads Policing Unit Training – initial & continuation training of RPU personnel
                                                                                                                      Development Training
                                                                                                                                                    B] Development Training – design & delivery only of custody, CDOs, SEOs, HR
                        Tactical Firearms Training                                      CONTINUATION TRAINING                                       skills, management (including CLDP workshops) and trainer skills
                             Insp Gerad Kiernan                                               Insp Mark Lovett                                      C] Public Order & Personal Safety training (POSU) - First Aid, unarmed defence,
                       Int 71-1420 DDI 02380 745116                                    Int 71-1229 DDI 02380 744673   Public Order Support Unit     public order including student officer and fitness programmes
                                                                                                                                                    D] Frontline training - delivery of legislative based briefings and updates for all
                                                                                                                                                    frontline staff, and OSPRE training


                                                                                                                                                    Crime Investigation Skills Training - responsible for
                                                                                                                      Crime Skills [CID Training]
                                                                                          CRIME INVESTIGATION                                       A] PIP, NIM2, SOIT,ICIDP,SIO, FLO, Source Handling Level 2 & 3, Detective
                                                                                             SKILLS TRAINING                                        Insp. Courses, National Investigators Examination
                                                      HEAD of SPECIALIST TRAINING           D/Insp David Grocott
                                                                                                                      Investigative Interviewing
                                                             C/Insp Lucy Hutson        Int 71-1329 DDI 02380 745108                                 B] Interview Courses Tiers 2 - 5 inclusive
                                                       Int 71-1516 DDI 02380744671
  HEAD of TRAINING &                                                                                                                                Driver Training – responsible for
    DEVELOPMENT                                                                              DRIVER TRAINING                                        Design, delivery and evaluation of initial, standard & advanced car; standard &
                                                                                                                      Driver Training
     Paul Stickler                                                                               Kevin Fripp                                        advanced motorcycle; VIP driving (defensive driving); surveillance driving; 4x4 off-
      Int 71-2230                                                                      Int 71-1241 DDI 02380 745057                                 road driver training; driver assessment & reauthorisation training

                                                                                                                      IT Training
                                                           Management Assistant
                                                                                                                                                    ITTU – responsible for design & delivery of
                                                                  Kay Hogg
                                                                                                                                                    A] basic IT application skills training including Microsoft, PMS, WMS, SER etc.
                                                       Int 71-1130 DDI 02380 745009             IT TRAINING
                                                                                                                      Holmes Training               B] also RMS, PNC and HOLMES.
                                                                                               Wendy Cumner
                                                                                                                                                    C] Call Management training including FEC, TWUN, SNEN, induction for
                                                                                       Int 71-2439 DDI 02380 745151
                                                                                                                                                    switchboard, CRB and soft skills
                                                                                                                      Call Management Training

                                                                                                                      Training Projects &           Training Projects and Standards – responsible for
                                                            TRAINING PROJECTS                                         Standards                     A] Managing TPSG process, scoping, assessment and evaluation of new
                                                              AND STANDARDS                                                                         projects; quality assurance of training practice and procedure; consultation and
                                                                 Brian Seggie                                                                       advice to customers, trainers and managers
                                                                                                                      NCF & Project Support
                                                        Int 71-3036 DDI 02380 745584                                                                B] Leading on NCF & PDR development, integrity, practice & procedure

                                                                                                                      Leadership & Professional     Leadership and Professional Development – responsible for:
                           OCU/Department                      LEADERSHIP &                                           Development                   Leadership and Professional Development activities, including Diversity,
                          Personnel Managers          PROFESSIONAL DEVELOPMENT                                                                      Technology Enable Learning, HPDS, CLDP, Princes Trust, Mentoring, and
                                                                 Chris Bishop                                                                       External Studies.
                                                        Int 71-1328 DDI 0238 745107

                                                                                                                                                    Business Administration – responsible for managing/co-ordinating
                                                                                                                                                    A] departmental administration, finance and planning processes;
                                                       BUSINESS ADMINISTRATION                                                                      B] administration of external courses (AD103) and OSPRE training and
                                                                Steve Harvey                                                                        assessments
                                                       Int 71-1322 DDI 02380 745087                                                                 C] Force library & information research

3452f6cf-3a16-45dc-8f91-c2f84a451b80.doc                                                                                        Page 14 of 19                                                                                                8 May 2008
                                                                                                                                           Appendix C

  Organisational                                                                Qualitative                                                Completion
                              Objective/Activity             Owner                                 Quantitative Measure         Review
     Priority                                                                    Measure                                                     Date
                Deliver Safer Neighbourhood
                                                                                                 Deliver Safer
                and Prime IT training to NH               Development
      Safer                                                               Level 1/2 evaluation   Neighbourhood Training in
                Teams to enhance their and                 Training /                                                          6 monthly     Mar-09
 Neighbourhoods                                                           / internal audit       line with Annual Training
                partners problem solving                     ICTU
                Review current Safer
      Safer     Neighbourhood development                 Development Result of Level 3          Completion of Level 3           6
 Neighbourhoods programmes to ensure that                   Training  evaluation                 Evaluation                    monthly
                they are still fit for purpose
                                                                                                 Deliver to plan; Child
                                                                                                 Protection Foundation
                                                                                                 Courses, SOIT courses
                      Deliver Child Protection and
                                                                          Level 1/2              and train all appropriate
    Safeguard         Sexual Offences training in         Crime Skills                                                           6
                                                                          evaluation /           Child Protection and SOIT                   Mar-09
     People           line with Annual Training            Training                                                            monthly
                                                                          internal audit         officers to Tier 2 / PIP 2
                      Delivery Plan
                                                                                                 level in investigative

                      Deliver training courses to
                                                                                                 Deliver Counter Terrorism
    Protect our       ensure that the Force maintains                     Level 1/2 evaluation
                                                          Dog Training                           courses in line with Annual   6 monthly     Mar-09
   Communities        it's Counter Terrorism capability                   / internal audit
                                                                                                 Training Plan
                      in this area
                      Deliver Firearms Training to
                      ensure that the force                                Level 1/2             Deliver Firearms Training
    Protect our
                      maintains it's capability and       TFU Training    evaluation /           in line with the Annual       Quarterly     Mar-09
                      capacity to respond to such                         internal audit         Training Delivery Plan
 Prevent, Reduce      Deliver VISOR training to those                     Level 1/2 evaluation   Deliver to plan Visor
                                                             ITTU                                                              6 monthly     Mar-09
 and Detect Crime     staff whose role requires it                        / internal audit       courses

3452f6cf-3a16-45dc-8f91-c2f84a451b80.doc                                 Page 15 of 19                                                        8 May 2008
                                                                                                                                            Appendix C

  Organisational                                                               Qualitative                                                  Completion
                              Objective/Activity           Owner                                  Quantitative Measure           Review
     Priority                                                                   Measure                                                       Date
                      Deliver CBRN and MAST
                                                                                                Deliver to plan: Initial
                      training to ensure that the                        Level 1/2
 Prevent, Reduce                                                                                CBRN and refresher                6
                      force maintains it's capability       POSU         evaluation /                                                         Mar-09
 and Detect Crime                                                                               courses and Initial and         monthly
                      and capacity to respond to a                       internal audit
                                                                                                refresher MAST courses
                      major incident or disaster
                      Deliver suite of HOLMES 2
                      courses including Casualty                                                Deliver suite of Holmes 2
 Prevent, Reduce      Bureau, to ensure that the force                   Level 1/2 evaluation   courses, including Casualty
                                                            ITTU                                                                6 monthly     Mar-09
 and Detect Crime     maintains it's capability and                      / internal audit       Bureau in line with Annual
                      capacity to respond to a major                                            Training Plan
                      incident or disaster
                      Deliver ANPR Training to
                      identified staff in order to                                              Deliver ANPR Training in
 Prevent, Reduce                                                         Level 1/2 evaluation
                      enhance the ability of the force   RPU Training                           line with the Annual            Quarterly     Mar-09
 and Detect Crime                                                        / internal audit
                      to maximise detections through                                            Training Delivery Plan
                      this means
                      Deliver suite of Intelligence
                      Courses to ensure that the                                                Deliver Intelligence Training
 Prevent, Reduce                                         Crime Skills    Level 1-3 evaluation
                      Force can maximise the                                                    in line with the Annual         Quarterly     Mar-09
 and Detect Crime                                         Training       / internal audit
                      collation, dissemination and                                              Training Delivery Plan
                      actioning of intelligence
                                                                                                Deliver PIP Investigation
 Prevent, Reduce      Deliver PIP Investigation           Frontline      Level 1-3              training in line with the
                                                                                                                                Quarterly    Sept 08
 and Detect Crime     Training                            Training       evaluation             Annual Training Delivery
                      Deliver Investigative Interview
                                                                                                Deliver Investigative
                      Training to identified staff in
 Prevent, Reduce                                         Crime Skills    Level 1/2 evaluation   Interview Training in line
                      order to enhance the ability of                                                                           Quarterly     Mar-09
 and Detect Crime                                         Training       / internal audit       with the Annual Training
                      the force to maximise detections
                                                                                                Delivery Plan
                      through this means
                      Train sufficient officers to                       Review of 2008/09      Deliver of ICIDP courses
   Invest in our                                         Crime Skills
                      help the Force maintain                            performance in this    in with Annual Training         Quarterly     Mar-09
      People                                              Training
                      actual Detective numbers in                        area by HPA at end     Plan

3452f6cf-3a16-45dc-8f91-c2f84a451b80.doc                                Page 16 of 19                                                          8 May 2008
                                                                                                                                           Appendix C

  Organisational                                                                Qualitative                                                Completion
                              Objective/Activity              Owner                                 Quantitative Measure        Review
     Priority                                                                    Measure                                                     Date
                      line with the establishment                          of year

                      Train sufficient staff to maintain                    Review of 2008/09     Deliver suite of Call
   Invest in our      capability of the Force in                            performance in this   Management courses in
                                                                 ITTU                                                          Quarterly     Mar-09
      People          respect to Call Management                            area by HPA at end    line with Annual Training
                      function                                              of year               Plan
                                                                            Review of 2008/09
   Invest in our      Train sufficient Student Officers                     performance in this   Current requirement 144
                                                           Initial Training                                                    Quarterly     Mar-09
      People          to meet need of force                                 area by HPA at end    Student Officers 2008/2009
                                                                            of year
                                                                            Review of 2008/09
                      Train sufficient Police
   Invest in our                                                            performance in this   Maintain establishment at
                      Community Support Officers to        Initial Training                                                    Quarterly     Mar-09
      People                                                                area by HPA at end    333 for end of 2008/09
                      maintain required Force Profile
                                                                            of year
                                                                                                  All Student Officers and
                                                                                                  PCSOs on entry to
                      Deliver suite of core RMS
                                                                           Quality of data        organisation to receive
   Invest in our      modules for new recruits and
                                                               ITTU        input by those         training. All staff          Quarterly    Ongoing
      People          to meet role-based access
                                                                           trained                requiring role based
                                                                                                  access due to change of
                                                                                                  role to receive training.

                      Deliver suite of Health and
                                                             Health &                             Deliver H & S Training in
    Invest in our     Safety courses to ensure that                        Level 1/2 evaluation
                                                              Safety                              line with the Annual         Quarterly     Mar-09
       People         the Force fulfils its requirement                    / internal audit
                                                             Training                             Training Delivery Plan
                      under legislation in this area

3452f6cf-3a16-45dc-8f91-c2f84a451b80.doc                                 Page 17 of 19                                                        8 May 2008
                                                                                                                                       Appendix C

  Organisational                                                            Qualitative                                                Completion
                              Objective/Activity        Owner                                   Quantitative Measure        Review
     Priority                                                                Measure                                                     Date

                                                      Leadership &
    Invest in our     Develop, deliver and evaluate   Professional
                                                                      Level 3 evaluation      Deliver to plan              Quarterly     Mar-09
       People         Revised Leadership Programme    Development

                      Design, develop, deliver and
                      evaluate conversion course
    Best use of
                      and development programme         Initial       Level 1-3               Number of development          6
      limited                                                                                                                            Mar-09
                      in respect to individuals        Training       evaluation              days saved                   monthly
                      looking to move from PCSO
                      to police officer roles
                                                                      Review of 2008/09
    Best use of                                                                               Deliver Response driving
                      Enhance response capability       Driver        performance in
      limited                                                                                 courses to plan Annual       Quarterly    Ongoing
                      of TPT                           Training       this area by HPA at
    resources                                                                                 Training Delivery Plan
                                                                      end of year
    Best use of       Formulate and deliver the L&D                   Drafted to
                                                                                              Completed to published
      limited         Strategy and Annual Business       HOT          satisfaction of ACC                                  Annually     May 08
    resources         Plan                                            P & OS and HPA
    Best use of
                      Implement and monitor the                       6 monthly reports       HPA reports submitted to
      limited                                            HOT                                                               6 monthly    Ongoing
                      Annual Training Delivery Plan                   accepted by HPA         deadline
    Best use of                                                       ACPO/HPA
                      Maintain compliance with all     Projects &                             Maintenance or
      limited                                                         satisfaction with our                                Annually     Ongoing
                      inspection/audit regimes         Standards                              improvement of grading
    resources                                                         national position
                      Strive for continuous             Training
    Best use of
                      improvement through              Projects &     Compliance with         Progress monitored against
      limited                                                                                                              Annually     Ongoing
                      progressing through              Standards      EFQM model              the action plan
                      Department Improvement Plan         Mgr

3452f6cf-3a16-45dc-8f91-c2f84a451b80.doc                             Page 18 of 19                                                        8 May 2008
                                                                                                                                       Appendix C

  Organisational                                                             Qualitative                                               Completion
                              Objective/Activity         Owner                                  Quantitative Measure       Review
     Priority                                                                 Measure                                                    Date
                      Develop the Cost of Training
    Best use of                                                        Compliance with
                      Model to cover all aspects of                                           Submission by designated
      limited                                           TBAM Mgr       HO/HMIC                                             Annually     Ongoing
                      training undertaken by the                                              deadline
    resources                                                          specification
                      Design and deliver mandatory     Leadership &                           Percentage of target
    Best use of
                      e-learning packages to support   Professional    Level 1/2 evaluation   audience who have
      limited                                                                                                              Quarterly    Ongoing
                      legislative and operational      Development     / internal audit       completed package within 2
                      changes and improvements             Unit                               months of release.
    Best use of
                      Review of key business            Head of        Cashable and non-      Completion of Process
      limited                                                                                                              Quarterly     Mar-09
                      processes                         Training       cashable savings       Excellence Review

3452f6cf-3a16-45dc-8f91-c2f84a451b80.doc                              Page 19 of 19                                                       8 May 2008

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