Journal of Business and Technical Communication January 2000-January 2006 Article Title Author(s) Summary Topics/Issues Volume 37, Issue 1, January 2000 Editor: Steven Ralston Telling the Investment Story: A Narrative Jameson, Daphne A. The author uses narrative analysis to study Data analysis Analysis of Shareholder Reports shareholder reports, and suggests that such analysis might be beneficial to other types of business communication. The Theoretical Foundation for Intercultural Varner, Iris I. The article develops a theoretical framework Intercultural business communication, Theories Business Communication: A Conceptual Model for intercultural business communication of business communication separate from both intercultural communication and international business. Work Values, Cognitive Strategies, and Pawlowski, Donna R. Applicant Reactions in a Structures Pre- Hollwitz, John Employment Interview for Ethical Integrity Collective Form: An Exploration of Large- Cross, Geoffrey A. The article, based on a five-year ethnographic Collaborative writing, Collective Mind, Large Group Writing (1998 Outstanding Researcher study, examines the question of whether a group Lecture) collective mind forms in large-group writing in the workplace. Volume 37, Issue 2, April 2000 Communicating Change: Four Cases of Quality Lewis, Laurie K. A study examining the implementation of Change communication Programs quality programs in four organizations and the factors that cause difficulty in implementing change. Rhetorical Moves in Chinese Sales Genres, Zhu, Yunxia This paper examines the development of sales Chinese business communication, Social and 1949 to the Present genres in mainland China in the pre-reform economic context, History of business period (1949-1978) and the reform period communication (1978 to the present). Innovation and International Business Ulijn, Jan The author uses research on intercultural Research methods, International business Communication: Can European Research Help negotiations to suggest ways to improve the communication, Reliability to Increase the Validity and Reliability for Our validity and reliability of business Business and Teaching Practice? (1999 communication research by using quantitative Outstanding Researcher Lecture) and qualitative methods of studying both real life and simulations. Volume 37, Issue 3, July 2000 The Chinese Approach to International Zhao, Jensen J. A study examining China’s international Chinese business communication, Cross- Business Communication business negotiation textbooks to identify the cultural negotiation, Negotiation roots of Western frustration with Chinese negotiation. Internal and External Communication, Johnson, J. David A three-year study of the Cancer Information Boundary spanning, Innovation, Networks Boundary Spanning, and Innovation Adoption: Chang, Hui-Jung Service is used to compare three differing An Over-Time Comparison of Three explanations of the dynamic interrelationships Explorations of Internal and External between internal and external innovation- Innovation Communication in a New related communication in a new organizational Organizational Form form. Business vs. Cultural Frames of Reference in Auer-Rizze, Werner A study that evolved out of an ethnographic Intercultural communication, Multicultural Group Decision Making: Interactions Among Berry, Michael approach to teaching, learning, and decision-making, Cultural frames of reference Austrian, Finnish, and Swedish Business researching the different ways that business Students and cultural frames of reference can affect decision making in groups consisting of students of different nationalities. Innovation, Corporate Strategy, and Cultural Ulijn, Jan The authors review relevant literature and Organizational communication, Professional Context: What is the Mission for International O’Hair, Dan current issues to propose strategies for culture, Intercultural business communication Business Communication? Weggeman, Mathieu international business communication. Ledlow, Gerald Hall, H. Thomas Volume 37, Issue 4, October 2000 Innovation Roles: From Souls of Fire to Devil’s Meyer, Marcy A study and discussion that explore Innovation, Heath Communication Advocates implications for research and practice that challenge traditional notions about roles that people play in the innovation process. Effects of Communication Direction on Job Goris, Jose R. A study examining the relationships between Job performance, Job satisfaction, Performance and Satisfaction: A Moderated Vaught, Bobby C. job performance and job satisfaction, and Organizational communication Regression Analysis Pettit, John D. Jr. individual needs and job characteristics. Politics, Ethics, and Corporate Policy: U.S. Rivers, William E. This article analyzes 48 position papers U.S. Corporate policy, Ethics, History of business Corporations’ 1986 Position Papers on South corporations distributed in 1986 to define and communication Africa defend their presence in South Africa under apartheid, as well as the role of the African American minister Leon Sullivan in the anti- apartheid efforts. The Effect of Process Training on Process and Tullar, William L. A study examining the effects of process Group process, Virtual communication Outcomes in Virtual Groups Kaiser, Paula R. structuration by means of a training video on maintenance behavior and outcomes in student virtual decision-making groups. Volume 38, Issue 1, January 2001 One Page or Two?: A National Study of CPA Blackburn-Brockman, Elizabeth This study investigates whether CPA recruiters Recruiting, Job search Recruiters’ Preferences for Resume Length Belanger, Kelly are more likely to interview candidates with one-page resumes or candidates with two- page resumes when both are highly and similarly qualified graduating seniors with accounting majors. Eco-Identity as Discursive Struggle: Royal Livesey, Sharon M. This article addresses eco-discourse by the Eco-discourse, Green rhetoric, Ethics Dutch/Shell, Brent Spar, and Nigeria corporate rhetor that emerged in the wake of two environmental disputes, and argues that these conflicts must be understood in terms of discursive struggle at the sociopolitical level where they both reflect and influences the dynamics of cultural and institutional change. Volume 38, Issue 2, April 2001 Analytical Tools to Facilitate Transitions Into Rogers, Priscilla S. Through a field study, the authors developed a Writing assessment, MBA writing, Analytical New Writing Contexts: A Communicative Rymer, Jone set of analytical tools to diagnose students’ Writing Assessment (AWA), Writing across Perspective potential problems in MBA writing disciplines assignments. By accommodating reader and contextual differences, these analytical tools may bridge discourses where conventional checklists have failed. Managing Organizational Legitimacy: Massey, Joseph Eric This study synthesizes literature on Crisis management, Organizational legitimacy Communication Strategies for Organizations in organizational legitimacy, crisis management, Crisis and niche-width theory to provide an investigation of the effects of crisis-response strategies on perceptions of organizational legitimacy. Balancing Ties: Boundary Spanning and Manev, Ivan M. This article studies communication between Boundary-spanning, Managerial Influence in the Organization’s Extended Stevenson, William B. businesses, linking boundary-spanning with communication, Organizational network Network of Communication network theory to propose the concept of an extended network of communication. Confirmation and Extension of the Sources of Andrews, Martha C. This study analyzes the sources of feedback Sources of feedback, Organizational Feedback Scale in Service-Based Kacmar, K. Michele scale in the previous research conducted by communication, Job satisfaction, Job stress Organizations Herold, Liden, and Leatherwood (1987). Volume 38, Issue 3, July 2001 Democracy, Performance, and Outcomes in Coopman, Stephanie J. This study adds to empirical research on Teamwork, Participation, Decision making Interdisciplinary Health Care Teams teamwork and participation in organizations by identifying the importance of a specific dimension of participation, involvement in decision making. Assessing the Need for Printed and Online Smart, Karl L. This article addresses how users react to print Technology, Online documentation Documentation: A Study of Customer Whiting, Matthew E. versus online documentation, whether this Preference and Use DeTienne, Kristen Bell approach is cost effective over time, customer satisfaction, repeat sales, and other business issues. Informal Problem Solving in the Technology- Mangrum, Faye Gothard This paper reports the findings of a three-year Problem solving, Informal problem solving, Mediated Work Place Fairley, Michael S. ethnographic study of problem-solving Organizational communication Wieder, D. Lawrence activities in a high-tech computer manufacturing company, focusing on informal problem solving (IPS). The Incidence and Quality of Graphics in Frownfelter-Lohrke, Cynthia The authors compare the relative incidence Graphics, Annual reports, Financial reports Annual Reports: An International Comparison Fulkerson, Cheryl L. and measurement distortion of graphics in U.S. and non-U.S. companies, and implications of this distortion. Volume 38, Issue 4, 2001 Language-Based Communication Zones in Babcock, Richard D. This paper presents a model of language- International business communication, International Business Communication Du-Babcock, Bertha based communication zones in international Language proficiency, Global communication business communication and asserts that there is a language-competency variable that impacts communication in these zones. The Organization of External Communication Cornelissen, Joep P. This article develops and tests literature- Public relations, Communication Organization Disciplines in UK Companies: A Conceptual Thorpe, Richard derived propositions relating organizational and Empirical Analysis of Dimensions and dimensions to conditions in a company’s Determinants internal and external relationships. Big Stuff, Little Stuff: A Decennial Gilsdorf, Jeanette A study which tests the extent to which Business writing Measurement of Executives’ and Academics’ Leonard, Don business executives and business Reactions to Questionable Usage Elements communication academics were bothered by questionable usage of elements such as grammar, word choice, organization, etc. Narrative Discourse and Management Action Jameson, Daphne A. This article looks at the extent to which Narrative, Discourse, Group communication, narrative language is used in management Management situations. Volume 39, Issue 1, January 2002 Genre Systems: Structuring Interaction Yates, JoAnne Through Communicative Systems Orlikowski, Wanda Storied Business: Typology, Intertextuality, and O’Connor, Ellen This study identifies basic narrative types and Narrative, Organizational communication Traffic in Entrepreneurial Narrative categories that are essential in founding and governing a new company. The Importance of Talk to Midcareer Women’s Carter, Teresa J. A qualitative study of female learning in Gender, Research methods, Managerial Development: A Collaborative Inquiry professional developmental relationships. The communication, Developmental relationships findings suggest that current definitions of managerial communication may be too narrowly construed. Digging Deep for Meaning: A Critical Prasad, Anshuman An analysis of CEOs’ letters to shareholders in Annual reports, Hermeneutics Hermeneutic Analysis of CEO Letters to Mir, Raza the U.S. petroleum industry during the 1970s Shareholders in the Oil Industry and 80s is used to discuss and deploy the methodology of critical hermeneutics. Global Warming Wars: Rhetorical and Livesey, Sharon M. This paper analyzes texts published by Research methods, Rhetorical analysis, Discourse Analytic Approaches to ExxonMobil on the issue of climate change by Discourse, Business environmental discourse ExxonMobil’s Corporate Public Discourse employing methods influenced by the concepts of Burke and Foucault. Volume 39, Issue 2, April 2002 The Impact of Profitability, Certainty, and Clark, Thomas Report on research evaluating the impact of Business environmental discourse, Memos Degree of Fine on the Persuasiveness of Gunnarsson, Candace these three factors on the persuasiveness of Environmental Assessment Reports Skeldon, Kyle environmental remediation memos. Amshoff, Heidi Issues Advertising as Crisis Communication: Cowden, Kimberly This study explores the use of issues Rhetorical analysis, Advertising, Organizational Northwest Airlines’ Use of Image Restoration Sellnow, Timothy L. advertising as a form of organizational crisis communication Strategies During the 1998 Pilot’s Strike communication. Leader-Member Exchange and Organizational Mueller, Bridget H. This study explored the extent to which the Organizational communication, Group Communication Satisfaction in Multiple Lee, Jaesub quality of leader-member exchange (LMX) communication Contexts affects subordinates’ perceptions of communication satisfaction in multiple contexts. Gendered Performances in Employment Kinser, Amber E. This paper deals with employment interviewing Interviewing, Gender, Underrepresented Interviewing: Interpreting and Designing and what appears to be inconclusive evidence applicants Communication Research of gender bias in this context. Employment Interviewing Research: Ways We Buzzanell, Patrice M. This article extends arguments presented by Interviewing, Underrepresented applicants, Can Study Underrepresented Group Members’ the same author in the 1999 article “Tensions Research methods Experiences as Applicants and Burdens in Employment Interviewing Processes” with the goal of recommending underutilized methods for researching diverse applicants’ employment interviewing understandings and experiences. Volume 39, Issue 3, July 2002 The Hidden Dimension of Blue-Collar Mills, Colleen This paper examines data from a qualitative Organizational communication, Workplace Sensemaking About Workplace study that explored way workers make sense communication, Research methods Communication of workplace communication in a food processing plant in New Zealand. When in Rome?: The Effects of Spokesperson Arpan, Laura M. This study examined the effects of using International communication, Ethnicity Ethnicity on Audience Evaluation of Crisis organizational spokespersons of ethnic Communication backgrounds similar to or different from possible stakeholders of a multinational organization. “Only Connect”: Transforming Ourselves and Rymer, Jone A discussion based on the author’s personal Mentoring, Scholarship Our Discipline Through Co-Mentoring experiences illustrating the concept of “co- mentoring” in business communication scholarship. Standard Englishes and World Englishes: Gilsdorf, Jeanette This article deals with the problems of teaching International communication, Language Living With a Polymorph Business Language English as a second language when it is difficult to agree what “Standard English” is. Volume 39, Issue 4, October 2002 Reading Ease of Bilingual Annual Reports Courtis, John K. A bilingual readability study reporting on Interculteral communication, Language, Annual Hassan, Salleh different language versions of narrative reports disclosures within corporate annual reports. Communication Audits and the Effects of Hargie, Owen A follow-up study to communication audits Research methods, Organizational Increased Information: A Follow-Up Study Tourish, Dennis design to chart the actual impact that an audit communication Wilson, Noel makes on communication performance. Assessing Business Proposals: Genre Lagerwerf, Luuk This paper reports the results of two studies in Genre conventions, Organizational Conventions and Audience Response in Bossers, Ellis which several genre conventions were tested communication Document Design on professional readers to verify the usefulness of applying genre conventions to business proposals. Volume 40, Issue 1, January 2003 Could Communication Form Impact Grimes, Diane Susan Organizations’ Experience With Diversity? Richard, Orlando C. Speaking the Language of the Bottom-Line: Kirby, Erika L. This study explores the metaphor of managing Ethics, Diversity, Language use, Managerial The Metaphor of “Managing Diversity” Harter, Lynn M. diversity and its related discourses that interests, Economic interests dominate current business communication about the changing workforce. Successful Sino-Western Business Sheer, Vivian C. This study looks at Chinese and Western Intercultural communication, Professional Negotiation: Participants’ Accounts of National Chen, Ling interviewees’ experiences of culture in Sino- culture, International business practices and Professional Cultures Western business negotiation, focusing on the Chinese. Volume 40, Issue 2, April 2003 “You’re a Guaranteed Winner”: Composing Ewald, Helen Rothschild This article explores the effectiveness of direct Advertising, Rhetorical analysis, Language use “You” in a Consumer Culture Vann, Roberta mail as it constructs its target audience. Negotiating Order in Interorganizational Bennington, Ashley J. This study analyzes the discourse during a Discourse theory, Interorganizational Communication: Discourse Analysis of a Shetler, Judy C. meeting of three diverse organizations as they communication Meeting of Three Diverse Organizations Shaw, Thomas attempt to resolve conflicting organizational interests. This analysis supports negotiated order theory. The Term “Win-Win” in Conflict Management: McNary, Lisa D. A commentary and etymological study of the Language use A Classic Case of Misuse and Overuse term “win-win.” Volume 40, Issue 3, July 2003 Leader-Member Relations as a Function of Campbell, Kim Sydow This article deals with the best ways to build Relationship building, Organizational Rapport Management White, Charles D. quality relationships between leaders and communication Johnson, Diane E. members. International Advertising in Western Europe: Hoeken, Hans This article analyzes an experiment that International communication, Advertising Should Difference in Uncertainty Avoidance be Van den Brandt, Corine compared the relative persuasiveness of two Considered When Advertising in Belgium, Crijns, Rogier types of advertising in countries with varying France, the Netherlands, and Spain? Dominguez, Nuria degrees of uncertainty avoidance. Hendriks, Berna Planken, Brigitte Starren, Marianne Metanarration’s Role in Restructuring Venette, Steven J. This study explores the process by which Organizational communication, Crisis Perceptions of Crisis: NHTSA’s Failure in the Sellnow, Timothy L. organizations involved in crisis seek to manage management, Rhetorical analysis Ford-Firestone Crisis Lang, Patricia A. and influence the public narratives surrounding the event. Volume 40, Issue 4, October 2003 The Gawdy Papers (1509-c.1750) and the Richardson, Malcolm This article describes the collection of the History of business communication History of Professional Writing in England Gawdy family papers and uses them to apparent trends in English business writing during the period. Measurement Data on Commonly Used Scales Bline, Dennis The authors present the results of a study on Communication skills, Testing, Skills to Measure Oral Communication and Writing Lowe, Dana R. the effect of question order randomization on apprehension Apprehensions Meixner, Wilda F. the psychometric properties of two common Nouri, Hossein oral and written apprehension tests. The Impact of Benefits on Graduating Students Jennings, Melody Research evaluating the influence of the Recruitment Willingness to Accept Job Offers Werbel, James D. quality of information communicated about Power, Mark L. both non-traditional and traditional benefits on the recruitment of college graduates. Volume 41, Issue 1, January 2004 Willingness to Try a New Communication Turner, Jeanine Warisse A study that tests predictions on individuals’ Health care, Technology Technology: Perceptual Factors and Task Thomas, Robert J. stated intent to receive medical care through Situations in a Health Care Context Reinsch, N. Lamar Jr. videoconferencing. When Discourses Collide: A Case Study of Palmeri, Jason A qualitative case study that explores Interprofessional communication, Interprofessional Collaborative Writing in a interprofessional collaborative writing among Collaboration, Legal writing, Professional Medically Oriented Law Firm attorneys, nurse consultants, and writers in a writing law firm. Building a Taxonomy and Nomenclature of Lowry, Paul Benjamin This article provides a taxonomy of Collaboration, Collaborative writing, Taxonomy, Collaborative Writing to Improve Curtis, Aaron nomenclature for, and discussion of, issues Nomenclature Interdisciplinary Research and Practice Lowry, Michelle Rene related to collaborative writing. Volume 41, Issue 2, April 2004 An Exploration of Corporate Recruitment Backhaus, Kristin B. This article explores the ways in which Recruitment, Technology Description on Monster.com corporations describe themselves in recruitment materials, specifically in advertising on Internet sites. Technology Use and Organizational Newcomer Flanagin, Andrew J. This article develops a framework for the Organizational socialization, Organizational Socialization Waldeck, Jennifer H. examination of organizational newcomer communication, Technology socialization, in connection with developing communication and information technologies. “It’s Easier to Ask Someone I Know”: Call Downing, Joe R. This article uses a case study to address the Organizational communication, Organizational Center Technicians’ Adoption of Knowledge issues of keeping call support technicians learning, Innovation Management Tools current with information and factors that discourage these technicians from adopting knowledge tools for this purpose. Consumer Reaction to Negative Publicity: Dean, Dwane Hal A study investigating the effects of a Publicity, Crisis communication, Corporate Effects of Corporate Reputation, Response, company’s reputation for social responsibility image and Responsibility for a Crisis Event prior to a crisis event, its response to an event, and its responsibility for the event on overall consumer regard for the firm. Volume 41, Issue 3, July 2004 Conceptualizing the Writer-Reader Jameson, Daphne A. This article uses texts written by Sherron Narrative theory, Writer-reader relationship Relationship in Business Prose Watkins, former vice-president of Enron, to explore the different aspects of the writer- reader relationship in business prose. Impact of Past Crises on Current Crisis Coombs, W. Timothy A study providing a test of crisis history to Crisis communication Communication: Insights From Situational better assess its role in crisis communication. Crisis Communication Theory Teaching Ethics Isn’t Enough: The Challenge Kienzler, Donna S. A discussion of ethics in teaching. Ethics, Teaching of Being Ethical Teachers Volume 41, Issue 4, October 2004 Negotiating Maternity Leave Expectations: Liu, Meina A study of women who experienced maternity Feminist ethics, Gender, Negotiation Perceived Tensions Between Ethics of Justice Buzzanell, Patrice leave and the differences between their and Care expectations of their experience and their actual treatment. Blowing the Whistle on Fen-Phen: An Johnson, Carrie E. Exploration of MeritCare’s Reporting of Sellnow, Timothy L. Linkages Between Fen-Phen and Valvular Seeger, Matthew W. Heart Disease Barrett, M. Scott Hasbargen, Kathryn Preparing New Entrants for Subordinate Rogers, Priscilla S. A study resulting in a conceptual framework to Reporting, Organizational Communication Reporting: A Decision-Making Framework for Ho, Mian Lian facilitate decisions about rhetorical and Writing Thomas, Jane linguistic choices for subordinates reporting to Wong, Irene F.H. superiors, using graduates from Singapore and Cheng, Catherine Ooi Lan the Midwestern United States. Using Focus Groups to Conduct Business Hartman, Jackie An exploration of the uses of qualitative Research methods Communication Research research in the form of focus groups to better understand business communication. Volume 42, Issue 1, January 2005 Situational Influences on the Use of Van den Hooff, Bart This article presents a model of the different Technology, Organizational communication Communication Technologies: A Meta-Analysis Groot, Jasper factors influencing e-mail use in organizations. and Exploratory Study De Jonge, Sander Cruzando las Fronteras de la Communication Ortiz, Lorelei A. This study uses rhetorical analysis to explore International business communication, Profesional Entre Mexico y Los Estados the form and function of written business Rhetorical analysis Unidos: The Emerging Hybrid Discourse of communication on a U.S.-Mexico border. Business Communication in a Mexican-U.S. Border Region Personality and Information Seeking: Tidwell, Michael A study assessing how personality traits affect Socialization, Information seeking Understanding How Traits Influence Sias, Patricia the process of information seeking. Information-Seeking Behaviors Research on Collaboration, Business Forman, Janis This article uses a case study of Collaboration, Interdisciplinarity, Management Communication, and Technology: Reflections Markus, M. Lynne interdisciplinary research collaboration to communication on an Interdisciplinary Academic Collaboration discuss the importance of politics in this type of work. Volume 42, Issue 2, April 2005 Crisis Response Communication Challenges: Hale, Joanne E. This article reports results of a qualitative study Research methods, Crisis communication Building Theory From Qualitative Data Dulek, Ronald E. examining communication challenges decision Hale, David P. makers experience during the response stage of crisis management. Shared Mindfulness in Cockpit Crisis Krieger, Janice L. Qualitative research that explores the Crisis communication Situations: An Exploratory Analysis existence of the psychological construct of shared mindfulness and examines how it is communicatively constructed and enacted in a high-reliability environment. Interpersonal Communication Tactics and Yamaguchi, Ikushi Research examining the relationships between Personal communication, Interpersonal Procedural Justice for Uncertainty interpersonal communication tactics, perceived communication, Career stability, Procedural Management of Japanese Workers procedural justice, and the uncertainty of justice career stability of Japanese white-collar workers. University Preparation for Workplace Writing: Schneider, Barbara A study of Canadian university student interns Workplace writing, Education, Writing in the An Exploratory Study of the Perceptions of Andre, Jo-Anne in three disciplines and how they perceived disciplines Students in Three Disciplines their educational preparation for workplace writing. Volume 42, Issue 3, July, 2005 Art for Art’s Sake?: An Exploratory Study of the Hoeken, Hans An exploration of corporate art collections and Corporate image, Publicity, Corporate Possibility to Align Works of Art With an Ruikes, Lenneke whether people are able to align a work of art communication Organization’s Identity with a given corporate identity. Service Provider Type as a Predictor of the Koermer, Chas D. A study examining the relationship between Customer satisfaction, Sociality Relationship Between Sociality and Customer service providers’ sociality usage and customer Satisfaction satisfaction. Communicative Rules and Organizational Jabs, Lorelle Beth This article suggests that managerial Decision making, Organizational Decision Making awareness of ordinarily unconscious communication, Communicative rules communicative rules could help managers be more intentional about their communicative choices, and lead to better decisions. Volume 42, Issue 4, October 2005 What Motivates Employees to Transfer Burgess, Diana Qualitative and quantitative research that Knowledge management, Knowledge transfer, Knowledge Outside Their Work Unit? examines motivations predictive of employees’ Motivation, Interunit communication decisions to share and seek knowledge beyond their work group. Genre Analysis of Corporate Annual Report Rutherford, Brian A. A study using a corpus linguistics approach to Research methods, Genre analysis, Annual Narratives: A Corpus Linguistics-Based analyze the U.K. Operating and Financial reports Approach Review as a genre of accounting narrative. The Discretionary Use of Electronic Media: Timmerman, Peter D. An examination of four considerations for Managerial communication, Technology Four Considerations for Bad News Bearers Harrison, Wayne balancing efficiency of communication with sensitivity to the impact, increasing employee acceptance of undesired outcomes. Communicating With Stakeholders During a Stephens, Keri K. This study explores message strategies that Crisis communication, Technology Crisis: Evaluating Message Strategies Malone, Patty Callish are used by organizations during crises that Baily, Christine M. involve technical details. Charting Managerial Reading Preferences in Pagel, Sonya A study that looks at how managers prefer to Theory, Business writing, Management Relation to Popular Management Theory Westerfelhaus, Robert read the books used to promote popular Books: A Semiotic Analysis management theories. Volume 43, Issue 1, January 2006 Editor: Margaret Graham The Effect of Social Style on Peer Evaluation May, Gary L. This study looks at peer-to-peer performance Peer evaluation, Theory, Social styles Ratings in Project Teams Gueldenzoph, Lisa E. appraisal by applying social style theory to predict potential rater bias. An Analysis of Topic Management Strategies Du-Babcock, Bertha Building on an earlier framework, the study Research methods, Chinese business and Turn-Taking Behavior in the Hong-Kong analyzes the topic management patterns and communication Bilingual Environment: The Impact of Culture turn-taking behaviors in the decision-making and Language Use meetings of groups of bilingual Chinese. The Sociolinguistic Basis of Managing Rapport Campbell, Kim Sydow This article identifies verbal strategies for Sales communication, Rapport When Overcoming Buying Objections Davis, Lenita managing rapport in communication situations.
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