Core Service Template - DOC by walterray

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									                                                     Community Scorecard Template (Strategic Plan)                                                                                                                                Enterprise Scorecard Template (Strategic Plan)


    Community Objectives                                                        Community             Community            Community       Strategic Actions                 Enterprise Objectives           Scorecard                                             Enterprise             Enterprise           Enterprise      Strategic Actions
                                                                                 Measures              Targets             Challenges        (Community)                                                    Perspectives                                           Measures                Targets             Challenges        (Enterprise)
                                                                                                                             (Trend                                                                                                                                                                              (Trend
                                                                                                                            Analysis/                                                                                                                                                                           Analysis/
                                                                                                                            SWOT)                                                                                                                                                                               SWOT)
                                                                                                                                                                            Increase organizational       Internal Process                                    Process Maturity         X%                   -Process and      Implement process
                                                                                                                                                                            capacity                                                                          Index                                         outcomes not      mgmt system
                                                                                                                                                                                                                                                                                                            connected         enterprisewide
                                                                                                                                                                                                                                                                                                            -Rising Cust
                                                                                                                                                                                                                                                                                                            expectations


                                                                                 Core Service –Talent and Performance Management (Business Plan) – Owner Gail
                   Community and                                  Scorecard                     Core Service Objectives                      Core Service Deliverables        Core Service Measures             Core Service                 Core Service                                       Core Service Actions
                 Enterprise Objectives                           Perspectives                                                                                                                                     Targets                     Challenges                 (Forward to the exec. team for the development of a strategic action
                                                                                                                                                                                                                                        (Trend Analysis/SWOT)                                            list.)


Increase organizational capacity                            Internal Process    Streamline HR processes                                    -Optimized processes           Process Maturity Index              X%                   -Process and outcomes not connected   Implement process mgmt system enterprisewide
                                                                                                                                           -Total Comp Mgmt               # of Streamlined HR processes                            Rising customer expectation
                                                                                                                                           -Wellness Programs


                                                                                                Business Process –Manage Human Resources– Owner Robert
                      Core Service                               Scorecard                    Business Process Objectives                                                        Business Process                 Business                   Business Process                                  Business Process Actions
                       Objectives                               Perspectives                                                                                                        Measures                   Process Targets                  Challenges                         Activities
              (Use info from Core Service                                                                                                                                                                                               (Trend Analysis/SWOT)                      Projects
         template [blue] to populate this column)                                                                                                                                                                                               [Optional]                         Processes
Streamline HR processes                                     Internal Process    Identify efficiencies by process improvement                                             Process Maturity Index               X%                   Process and outcomes not connected    Provide process modeling improvement services, process design to
                                                                                                                                                                         # of streamlined HR processes                                                                   reduce cycle times, boost productivity and identify solutions for
                                                                                                                                                                                                                                                                         improving performance

                                                                                        Process Activity- Compensation and Performance Mgmt– Owner Joanie

                    Business Process                              Scorecard                     Process Activity Objectives                                                Process Activity Measures           Process Activity             Process Activity                                       Process Activity Actions
                       Objectives                                Perspectives                                                                                                                                      Targets                    Challenges                             Activities
            (Use info from Business Process                                                                                                                                                                                             (Trend Analysis/SWOT)                        Projects
        template [purple] to populate this column)                                                                                                                                                                                             [Optional]                            Processes
                                                                                                                                                                                                                                                                                     Action                                   Owner
Identify efficiencies by process improvement                Internal Process        Conduct process modeling                                                            Process Maturity Index               X%                   Process and outcomes not connected           Conduct process improvement on                Joanie
                                                                                                                                                                         # of streamlined HR comp and
                                                                                    Implement use of process tools                                                      perf mgmt processes
                                                                                                                                                                                                                                                                                 Performance Review Processes
                                                                                    Data collection and benchmarking



                                                                                                                     Employee Template -Joanie

                     Process Activity                             Scorecard                     Process Activity Objectives                                                         Employee                      Employee                   Challenges
                         Actions                                 Perspectives       (Use info from Process Activity template [orange] to                                            Measures                       Target                    [Optional]
             (Use info from Process Activity                                                       populate this column)
        template [orange] to populate this column)
     Conduct process improvement on Performance                                    Conduct process modeling                                                            % of business processes reviewed     X%
                                                                                                                                                                         / modeled for improvement on
      Review process                                                                Implement use of process tools                                                      perf mgmt review
                                                                                    Data collection and benchmarking

								
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