JOHAN VAN STRIJTHEM
EDUCATIONS AND TRAINING COURSES
’00 – ’01 Bachelor – Campus HONIM, Hogeschool voor Wetenschap en Kunst –
Succeeded in: People Management, Communication and project
management, International Trade, Strategic en Export Management.
’97 – ’00 Secretarial work, option business translation – Campus HONIM, Hogeschool
voor Wetenschap en Kunst – Brussels.
02/ - 04/’00 Exchange/Erasmus-program – BTS Assistant Secrétaire Trilingue – Lycée
Albert Schweizer – Mulhouse, France.
’95 – ’97 Translator English/German – VLEKHO, Hogeschool voor Wetenschap en
Kunst – Brussels.
’89 – ’95 Economics/Modern Languages – Sint-Jozefinstituut – Ternat.
Language Speech Read Write
Dutch Mother tongue Mother tongue Mother tongue
French Average Average Average
English Excellent Excellent Excellent
German Basic Average Basic
Hardware: Home Computers (‘clones’); Dell Optiplex, Latitude, Precision,
PowerEdge, PowerVault, Tape Library; HP; Compaq Proliant, Evo,
OS: Windows 95, Windows 98, Windows NT4.0 Workstation, Windows
NT4.0 Server, Windows 2000 Professional, Windows XP Professional,
Windows 2000 Server, Windows Server 2003, VMware workstation
Programming languages: WYSIWYG – What You See Is What You Get – Macromedia
Dreamweaver 4, MX & 8
Networks: LinkSys, D-Link, wifi, Intel PROSet/Wireless, patching op client and
server level, UTP5e
Databases: SAP – user administration
Tools: MS Office 97, MS Office 2000, MS Office XP, MS Office 2003, Adobe
Reader 8, Adobe Professional CS2, Adobe Photoshop CS2, Peregrine
Digital Workflow, MS Visio XP, MS Visio 2003, Vantive, Terminal
Services Client, User Manager for Domains, Wallboard on Windows
(WOW), Tivoli Remote Control, LanDesk Remote Control, ACE/Server
Administration, MS Frontpage 2000, Symantec PC Anywhere 10.5,
Nero Burning ROM 6, 7 & 8, ZoneAlarm 3.7, ControlIT 5.1 Enterprise
Edition, Palm Software (HotSync, PC Sync), Nokia PC Suite, Lotus
Notes 5, 7 & 8
Methodologies & Techniques: basic project management skills, ITIL in practice, request for changes
– this includes during creation: type, impact and priority of change;
owner/SPOC definition; description of the change; risk and impact
analysis; rollback plan; test plan and test results; required resources;
May 1, 2008 until now Sogeti Belgium – ICT Industry
Junior Project Lead
o Projects :
o Date: 12/05/2008 – 12/01/2009
• Customer: DeltaLloydLife (Insurance)
• Location: Brussels
• Project: Integration with SwissLife
Oct. 12, 2006 until Apr. 30, 2008 EDS Belgium – ICT Industry
Project Coordinator – customer DeltaLloydLife (Insurance)
o Tasks :
o Define scope together with customer, what does the client want and
can this be integrated in the current computer environment; which
parties are needed to fulfill the project; what will be their
tasks/responsibilities. Prepare, analyse, finetune, implementation,
o Team leader for 2 onsite support engineers; managing their tasks
when requested for specific projects or subtasks, follow-up, SPOC for
problems during projects or administrative tasks for EDS or in case of
communication problems with other delivery units (client internal or
o SPOC for end-users in case of problems with EDS Helpdesk or
insufficient follow-up by support units.
o Consolidation, reorganisation of internal documents, rewriting of
client internal and EDS procedures, which were published after
approval by the client’s ICT departement or EDS’ account manager.
o Thinking pro-actively with client; what is the short-term future and
what is needed to achieve these goals.
o Seeing new opportunities, ‘holes’ in the present IT-infrastructure and
how to fix these.
o Clear and bidirectional communication between all parties, i.e. client,
end-user, support units, account manager, third parties.
o Projects :
o Roll-out of test environment (10 computers)
o Preparation for BCP/DRP (Business Continuity Plan/Disaster Recovery
o Repartitioning leased line between primary and secondary site
o Packaging different software to redistribute via network (msi)
o Hardware upgrade of Avaya phone system
o Document Handling on new hardware and integration in existing
o Implementation of new multi-functionals
o Expanding existent computer build/image with new hardware
o Implementation of anti-spam filter on Lotus Notes level
o Cleaning of Lotus Notes mailboxes
o Installation of new Cisco switches (DMZ, backbone expansion)
o Installation of new servers, operating systems, management and
monitoring for new projects/applications
o Moves of users on same level and different floors
o Oracle and script adaptations on production servers of business
o Helping out on a Lotus Notes upgrade (computers: version 5 to 8;
server: version 7 to 8)
o Started project to have all Oracle DBs monitored and managed by
service provider, this included an Oracle upgrade on client level as
o Started project to consolidate an old Windows NT environment onto
new servers and Windows Server 2003.
o Analysis of current file server, steps undertaken to relocated data,
introduction of quota management
o Roll-out from Windows 2000 to Windows XP for computers only used
for browsing the internet and for union people
o Standby preparation during weekends and end-year
o Roll-out of UMTS for 30 sales persons
o Installation of training room computers (10 pieces)
o Installation of Plasma wallboards for the customer’s service desk to
monitor all insurance related questions via mail/fax/phone.
Oct. 1, 2006 until Oct. 14, 2008 EDS Belgium – ICT Industry
Support Engineer supporting the following customers: Coca-Cola
(Food Industry); SKF Evere (Administrative Centre rolling bearings);
Esko-Graphics (Hardware, Software, Integration for Packaging and
Printing Industry); SKF Tongeren (European Distribution Centre for
rolling bearings) and DeltaLloydLife (Insurance)
o Tasks :
o SPOC for end-users in case of end-user problems; for helpdesk
agents trying to understand how the client works and their needs.
o Writing documentation for end-users and helpdesk agents.
o Solving logged cases/incidents of simple or difficult software and
o Hardware inventory
o Problem analysis and solving issues remotely of other Esko-Graphics
sites (represented in European, Asian and American location); all
support was done from Ghent (Belgium) by phone and remote
o Projects :
o When working at Esko-Graphics I did the transition of the helpdesk
from EDS England to EDS Denmark by being onsite in Copenhagen
for 3 days. This included giving training at the agent’s desk;
explaining how the client thinks and works; who are important
contact persons; updating the EDS internal documentation system.
o When working at Esko-Graphics, I also helped moving the complete
IT infrastructure (200 users/500 computers) from a building in
Zwijnaarde to Sint-Denijs-Westrem. Netwerk and switches were
present, but all computers, servers, printers needed moving. Then
followed implementation of VoIP, wifi.
o When working at SKF Evere: move of 2 floors from one building to
the main office: client computers, patching in server room, phone
Sep. 24, 2001 until Oct. 14, 2003 EDS Belgium – ICT Industry
Technical Helpdesk Agent supporting: Coca-Cola, Huntsman, EDS
intern, DeltaLloydLife, ABN AMRO
o Tasks :
o Picking up phone/mails, log tickets, analyse computer related
questions on software and hardware in use by the client.
o Focus: solving issues via phone and remote desktop.
o Review of all cases logged weekly and extracting FAQs, Tips & Tricks,
train colleagues to improve our first time resolution rate.
o During August/September 2003 I visited ABN AMRO in Amsterdam to
transition the local ‘International Helpdesk’ and its workflows,
procedures and documentation to the EDS Helpdesk in Belgium. Via
talks with local helpdesk agents and consilidation of all
documentation I presented a document (inventory of all known info)
towards EDS to begin implementation.
Sep. 23, 2000 until Sep. 11, 2001 Coca-Cola Services, department Global
Procurement & Trading – Food Industry
o Tasks :
o Booking hotels, airplane tickets, taxis, restaurants for three
o Follow-up of calendars and mails during the manager’s absence.
o During my one year at Coca-Cola Services I had the assignment to
start up a project in which I consolidated meetings between different
sites in order to lower costs of flighting tickets, hotels and
transportations. The idea was to have meetings coming to the
o Thinking “out-of-the-box”
o Commitment and perseverance
o Process minded
o Planning and communication
o Always prepared to help
o Knows the people around me
o Friendly and understanding in what others do for work
o You can always count on me, even outside business hours
o Highly appreciated team member
o Very loyal person
o Does what he says, questions are quickly answered and promises are kept
o Very good in building relationships and to maintain them
o Motivating teams feels like a mission to him and he succeeds in improving collaboration
o Does more than he is required to do
o Good communicator
o A good can-do attitude
o Very good knowledge in handling problems
o Strongly client focused