HSBC Holdings - IT Sales Opportunities - 2008 by InfinitiResearch

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									HSBC Holdings
IT Sales Opportunities - 2008
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                                   Table of Contents

1. Company Overvi ew ........................................................................ 4
  1.1 Bu sin ess Overview .................................................................... 4
  1.2 K ey Figu res ............................................................................. 4
  1.3 Corp orat e Headqu art ers ............................................................. 4
2. IT Sp ending and Depl oymen ts ......................................................... 5
3. IT Sal es Op p ortuni ties ................................................................... 6
  3.1 IT Sales Opp ortuni ti es - Software................................................. 7
  3.2 IT Sales Opp ortuni ti es - Hardware ................................................ 9
  3.3 IT Sales Opp ortuni ti es - Services ................................................ 11
4. Sal es Dri vers .............................................................................. 13
  4.1 Being Envi ron men tal F riendly ..................................................... 13
  4.2 Bran ch R en ewal ...................................................................... 13
  4.3 Bu sin ess Port folio Man agemen t ................................................... 13
  4.4 Bu sin ess Risk Management ........................................................ 14
  4.5 Coverag e of U n-b an ked & Under-banked Cu stomers ........................ 14
  4.6 Cu rren cy & F orex Man ag emen t ................................................... 15
  4.7 Cust omer Eng agement Management ............................................. 15
  4.8 Cust omer Seg m en tati on & Targeting ............................................ 16
  4.9 Deli veri ng An ytim e- An ywh ere Ban kin g.......................................... 16
  4.10 En hanci ng Paym ent Services .................................................... 17
  4.11 Faci li ties Exp ansi on ................................................................ 17
  4.12 Im p rovi ng Cu stom er Service ..................................................... 18
  4.13 In creasin g Employee Produ ctivity .............................................. 18
  4.14 Merg ers & Acqui si tion s ............................................................ 19
  4.15 Partn ership s & All iances .......................................................... 19
  4.16 Prod u ct Mi x Exp an si on ............................................................ 20
  4.17 Weal th Management & Private Ban king ....................................... 21
5. Con clu sion ................................................................................. 22
App endix A: K ey IT S pen ding Deci sion Makers ....................................... 23
  Brazil ......................................................................................... 23
  Fran ce ........................................................................................ 23
  Hon g K on g .................................................................................. 23
  Mexi co ....................................................................................... 24
  Spain ......................................................................................... 24
  UK ............................................................................................. 24
  USA ........................................................................................... 25
App endix B: Defi nition s .................................................................... 27
  B.1 Soft ware ............................................................................... 27
  B.2 Hard ware ............................................................................... 29
  B.3 Servi ces ................................................................................ 30



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App endix C: Meth odol og y .................................................................. 32
  C.1 Eval u ati ng Cri tical ity Score ........................................................ 32
  C.2 Eval u ati ng Demand Score .......................................................... 35
Oth er Rep ort s in This S eri es .............................................................. 36




                                           List of Exhibits
Exhibit 2.1: IT Deployment Details ...............................................................................5
Exhibit 3.1: Software Sales Opportunities Map ...............................................................7
Exhibit 3.2: Opportunities and Related Sales Drivers for Software ....................................8
Exhibit 3.3: Hardware Sales Opportunities Map ..............................................................9
Exhibit 3.4: Opportunities and Related Sales Drivers for Hardware ................................. 10
Exhibit 3.5: IT Services Sales Opportunities Map.......................................................... 11
Exhibit 3.6: Opportunities and Related Sales Drivers for IT Services ............................... 12
Exhibit 4.1: Key Facility Expansion Plans ..................................................................... 17
Exhibit C1: Calculations for Estimating Criticality Score ................................................. 32
Exhibit C2: Criticality Scores for Various Software Applications ...................................... 33
Exhibit C3: Criticality Scores for Various Hardware Products .......................................... 33
Exhibit C4: Criticality Scores for Various IT Services ..................................................... 34
Exhibit C5: Calculations for Estimating Demand Score .................................................. 35




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1. Company Overview

1.1 Business Overview
HSBC Holdings PLC (HSBC Holdings) is a United Kin
								
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