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Global SaaS-based E-Commerce 2009 2013

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SaaS (Software-as-a-Service)-based E-commerce (Electronic Commerce) is the deployment of E-commerce using SaaS solutions or e-commerce sites subscribed as Web-based/ web service. It provides an online environment for all transactions. The SaaS-based E-commerce provides web interfaces and shared electronic format for commerce systems that handle placing and accepting of business orders from customers. This service links with the customer system environment to handle e-mail or fax for business orders. It eliminates the complexities involved in handling orders and quickly conducts transactions with a large numbers of customers. The increasing popularity of the SaaS-based applications accounts for the growth of E-commerce, as the E-commerce software is maintained by a service provider itself. Further, SaaS-based E-commerce provides a flexible, low-cost business model to enable its customers focus more on their core business. Moreover, the businesses can easily meet the fluctuating demands of business transactions through this model. Additionally, the SaaS-based E-commerce service provider gives customers a network-based access to E-commerce applications; created specifically for SaaS distribution. Thus, it eliminates the need for time consuming patches and updates in the E-commerce software. Till recently, the SaaS-based E-commerce market had small or medium-sized businesses as its customers for on-demand model, as the big organizations had been reluctant to adopt the SaaS-based E-commerce solutions. The big organizations were of the opinion that hosted or on-demand applications may not suit the complex business processes of their company, or provide them with vertical functionality. However, the trend is changing with a majority of companies (irrespective of their size) finding a number of opportunities through SaaS deployments. The timely reporting and resolution of customer issues, resulting in enhanced customer service, is driving the SaaS-based E-commerce

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									Global SaaS-based E-commerce Market

             2009-2013
                                                                 Global SaaS-based E-commerce Market




                                            Table of Contents
1. Introduction...........................................................................................................3
2. Market Size and Forecast.........................................................................................4
3. Geographic Segmentation........................................................................................5
   Market Size in Americas..........................................................................................6
   Market Size in EMEA...............................................................................................7
   Market Size in APAC...............................................................................................8
4. Market Trends in SaaS-based E-commerce ...............................................................9
5. Market Drivers in SaaS-based E-commerce .............................................................11
6. Market Challenges in SaaS-based E-commerce ........................................................13
7. Vendors...............................................................................................................15
8. Related Reports in this Series.................................................................................21



                                              List of Exhibits
Exhibit 2.1: SaaS-based E-commerce Market Size & Forecast 2009-2013 (In $million).......4
Exhibit 3.1: Geographic Segmentation 2009 .................................................................5
Exhibit 3.2: SaaS-based E-commerce Market Size in Americas 2009-2013 (in $million)......6
Exhibit 3.3: SaaS-based E-commerce Market Size in EMEA 2009-2013 (in $million)...........7
Exhibit 3.4: SaaS-based E-commerce Market Size in APAC 2009-2013 (in $million)............8




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                                                 Global SaaS-based E-commerce Market




1. Introduction

SaaS   (Software-as-a-Service)-based      E-commerce     (Electronic   Commerce)   is   the
deployment of E-commerce using SaaS solutions or e-commerce sites subscribed as Web-
based/ web service. It provides an online environment for all transactions.



The SaaS-based E-commerce provides web interfaces and shared electronic format for
commerce systems that handle placing and accepting of business orders from customers.
This service links with the customer system environment to handle e-mail or fax for
business orders. It eliminates the complexities involved in handling orders and can quickly
conduct transactions with a large numbers of customers.

The increasing popularity of the SaaS-based applications accounts for the growth of E-
commerce, as the E-commerce software is maintained by a service provider itself. Further,
SaaS-based E-commerce provides a flexible, low-cost business model to enable its
customers focus more on their core business. Moreover, the businesses can easily meet the
fluctuating demands of business transactions through this model. Additionally, the SaaS-
based E-commerce service provider gives customers a network-based access to E-
commerce applications; created specifically for SaaS distribution. Thus, it eliminates the
need for time consuming patches and updates in the E-commerce software.

The global economic slowdown has had an impact on IT spending by companies. Thus, the
companies are adopting cost saving measures (such as adopting the SaaS model of E-
commerce) for the growth of their business. Further, the companies are exploring new
mediums to enhance the customer experience through the adoption of SaaS-based E-
commerce.

Presently, the small & medium businesses who are undergoing a credit crunch are opting
for SaaS-based E-commerce as a cost effective alternatives. However, to make the Saas-
based E-commerce a success, issues such as convincing customers about the benefits of
SaaS model, handling integration & interface, security, etc., are required to be addressed
by the SaaS-based E-commerce vendors.

This report highlights the scope of the SaaS-based E-commerce market, along with trends,
drivers, growth inhibitors, and a few major vendors in the market.




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