Global BPO Market 2009-2013 by InfinitiResearch

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									Global Business Process Outsourcing (BPO)
                 Market

                2009-2013
                                                                                              Global BPO Market




                                            Table of Contents
1. Introduction...........................................................................................................3
2. Market Size and Forecast.........................................................................................4
3. Geographic Segmentation........................................................................................5
   3.1.Market Size in Americas....................................................................................6
   3.2.Market Size in EMEA.........................................................................................7
   3.3.Market Size in APAC..........................................................................................8
4. Trends for Global BPO Market...................................................................................9
5. Drivers for Global BPO Market...............................................................................11
6. Challenges for Global BPO Market...........................................................................13
7. Vendors...............................................................................................................15
8. Related Reports in this Series.................................................................................20



                                              List of Exhibits
Exhibit 2.1: Global BPO Market - Market Size and Forecast 2009-2013 (In $billion)............4
Exhibit 3.1: Global BPO Market - Market Size 2009.........................................................5
Exhibit 3.2: BPO Market Size in Americas - 2009-2013 (In $billion)..................................6
Exhibit 3.3: BPO Market Market Size in EMEA - 2009-2013 (In $billion)............................7
Exhibit 3.4: BPO Market Size in APAC - 2009-2013 (In $billion).......................................8




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                                                                       Global BPO Market




1. Introduction

 Business Process Outsourcing (BPO) is the process of delegating one or more business
 activities to external companies (vendors), who, in turn, administers and manages the
 selected activity, based on defined and measurable performance criteria.




BPO is implemented as a cost-saving measure for the varied tasks needed by the company.
It involves outsourcing processes that are not core to a company, however, are essential for
smooth operation of the organization. Some of these processes that are outsourced include
customer support, technical support, telemarketing, employee it help-desk, insurance
processing, data entry/data processing, data conversion, book keeping and accounting,
form processing, and internet/online/web research services.


Globally, many large organizations are undergoing expansion. This has resulted in a huge
demand for outsourcing certain business processes. Outsourcing enables a company to
increase productivity, reduce operational costs, improve accountability, and access to better
services.

As the BPO industry is growing in size and scale, many BPOs are beginning to adopt a
vertical based approach to cater to the emerging market trends. Further, since the business
processes have also become advanced, organizations have started outsourcing         complex
processes to specialized BPOs. Owing to this, in the global BPO industry, newer processes
and areas have evolved over the period of time. Some of them include KPO (Knowledge
Process Outsourcing), LPO (Legal Process Outsourcing), and EPO (Education Process
Outsourcing).

The report by TechNavio Insights forecasts the size of the Global BPO market over the
period 2009-2013. Further, it discusses the key market trends, drivers and challenges of
Global BPO market, and profiles some of the key vendors of this market.




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                                                                                Global BPO Market




2. Market Size and Forecast
According to TechNavio, the Global BPO market is forecast to reach $150.5 billion in 2013
from $117.8 billion in 2009; thus, growing at a CAGR of 6.3 percent over the period 2009-
2013 (Exhibit 2.1).


Exhibit 2.1: Global BPO Market - Market Size and Forecast 2009-2013 (In $billion)



                160
                                                                           150.5
                                                              141.9
                140                       
								
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