CRM Software & Application Management Services Market 2007-2010 - Bundled Report

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					CRM Software & Application Management
     Services Market 2007-2010
              Bundled Report
                                                              Bun dl ed R ep or t – C R M So ft w ar e & App li c ati on
                                                                  Mana ge m ent Ser v ic e s Mar k et 2 0 0 7 - 2 0 1 0




                                            Table of Contents
1. Market Si ze & Forecast ........................................................................................ 4
2. Geographi c Segmentati on .................................................................................. 5
   2.1 CRM Market in Ameri cas ................................................................................ 6
   2.2 Americas - Market Size b y Country ................................................................ 7
   2.3 CRM Market in AP AC ...................................................................................... 8
   2.4 AP AC – M arket Size b y Country ...................................................................... 9
   2.5 CRM Market in E ME A .................................................................................... 10
   2.6 EME A – Market Si ze b y Country .................................................................... 11
3. V ertical Segmentati on ...................................................................................... 13
   3.1 CRM Market Si ze b y V erti cal ........................................................................ 14
4. Sales Drivers b y V erti cals ................................................................................... 15
   4.1 Bankin g, Fi nan cial Services & Insurance ...................................................... 15
   4.2 Man ufact urin g ............................................................................................. 15
   4.3 Communicati on s .......................................................................................... 16
   4.4 Services ........................................................................................................ 17
   4.5 Retail ............................................................................................................ 17
5. Market Si ze & Forecast ...................................................................................... 19
6. Geographi c Segmentati on ................................................................................ 20
   6.1 Applicati on Man agement Services Market in Americas ............................... 21
   6.2 Americas - Market Size b y Country .............................................................. 22
   6.3 Applicati on Man agement Services Market in AP AC .................................... 23
   6.4 AP AC – M arket Size b y Country .................................................................... 24
   6.5 Applicati on Man agement Services Market in EME A ..................................... 25
   6.6 EME A – Market Si ze b y Country .................................................................... 26
7. V ertical Segmentati on ...................................................................................... 28
   7.1 Applicati on Man agement Services Market Size by Vertical ......................... 29
8. Sales Drivers b y V erti cals ................................................................................... 30
   8.1 Bankin g, Fi nan cial Services & Insurance ...................................................... 30
   8.2 Man ufact urin g ............................................................................................. 30
   8.3 Govern ment ................................................................................................. 31
   8.4 Communicati on s .......................................................................................... 31
   8.5 Services ........................................................................................................ 31
Other Rep orts in thi s Seri es .................................................................................... 33




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                                                             Bun dl ed R ep or t – C R M So ft w ar e & App li c ati on
                                                                 Mana ge m ent Ser v ic e s Mar k et 2 0 0 7 - 2 0 1 0




                                              List of Exhibits

Exhibit 1.1: CRM Market Size and Forecast 2007-2010 (In $ million) .............................................. 4

Exhibit 2.1: CRM Market Segmentation by Geography - 2007 ........................................................ 5

Exhibit 2.2: Americas CRM Market Size 2007-2010 (in $ million) ................................................... 6

Exhibit 2.3: Americas CRM Market Size by Country (2007) ............................................................ 7

Exhibit 2.4: APAC CRM Market Size 2007-2010 (in $ million) ......................................................... 8

Exhibit 2.5: APAC CRM Market Size by Country (2007) ................................................................. 9

Exhibit 2.6: EMEA CRM Market Size 2007-2010 (In $ million) .......................................................10

Exhibit 2.7: EMEA CRM Market Size by Country (2007) ................................................................11

Exhibit 3.1: CRM Market Segmentation by Vertical - 2007 ............................................................13

Exhibit 3.2: CRM Market Size by Verti
				
DOCUMENT INFO
Description: Increase of investments in improving customer service, productivity of customer-facing employees, marketing automation and sales force automation are driving sales of CRM applications. Further, the recent slowdown in the US economy creates opportunities for CRM vendors as companies are in a cost-cutting mode and are forced to rethink how and where they spend their marketing and sales promotion dollar. In addition, due to the increased cost of customer acquisition, customer retention has become much more important. The software-as-a-service (SaaS) or on-demand CRM market is expected to give stiff competition to the traditional on-premise CRM and is forecast to account for a significant share of the market. Many companies rely on applications, such as ERP and CRM, for their business functions, but find it difficult to maintain and update them with changing business priorities. Further, the cost and complexity of maintaining enterprise applications have increased significantly. These factors are driving companies to employ application management services. Application management services market is expected to shift from legacy systems and custom applications to packaged applications as companies seek to simplify their application portfolios and retire legacy systems and look to adopt packaged applications on an enterprise-wide basis. This is a bundle of two technology market assessment reports: “CRM Market 2007-2010” and “Application Management Services Market 2007-2010”. Bundled reports are available at an attractive discount over the individual reports. The report forecasts the market size of CRM and Application Management Services over the period 2007-2010. Further, the total market is segmented into various geographic regions and verticals. The report also presents market size for major countries in various regions. In addition, the report identifies key selling drivers for CRM and Application Management Services for major verticals. This report ca
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