CRM & Business Intelligence Market 2007-2010 - Bundled Report by InfinitiResearch

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Increase of investments in improving customer service, productivity of customer-facing employees, marketing automation and sales force automation are driving sales of CRM applications. Further, the recent slowdown in the US economy creates opportunities for CRM vendors as companies are in a cost-cutting mode and are forced to rethink how and where they spend their marketing and sales promotion dollar. In addition, due to the increased cost of customer acquisition, customer retention has become much more important.

The software-as-a-service (SaaS) or on-demand CRM market is expected to give stiff competition to the traditional on-premise CRM and is forecast to account for a significant share of the market.

Further, the ongoing cycles of market consolidation and innovation, combined with convergence of BI with enterprise applications, such as CRM, and growing volumes of data are driving the demand for BI applications. The need for linking business processes with partners, suppliers and customers to have a comprehensive view of operations beyond the organization, is also expected to drive the demand further.

In addition, a shift from spending on planning, forecasting and analytical applications to spending on packaged analytical infrastructure technologies – data warehouses and data marts is expected to drive the market through 2012.

This is a bundle of two technology market assessment reports: “CRM Market 2007-2010” and “Business Intelligence Market 2007-2010”. Bundled reports are available at an attractive discount over the individual reports.

The report forecasts the market size of CRM and Business Intelligence over the period 2007-2010. Further, the total market is segmented into various geographic regions and verticals. The report also presents market size for major countries in various regions. In addition, the report identifies key selling drivers for CRM and Business Intelligence for major verticals.

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									CRM & Business Intelligence Market
          2007-2010
            Bundled Report
                                                              Bun dl ed R ep or t – C R M & B us in es s I nt ell ig en ce
                                                                                   Mar k et 2 0 0 7 - 2 0 1 0




                                            Table of Contents
1. Market Si ze & Forecast ........................................................................................ 4
2. Geographi c Segmentati on .................................................................................. 5
   2.1 CRM Market in Ameri cas ................................................................................ 6
   2.2 Americas - Market Size b y Country ................................................................ 7
   2.3 CRM Market in AP AC ...................................................................................... 8
   2.4 AP AC – M arket Size b y Country ...................................................................... 9
   2.5 CRM Market in E ME A .................................................................................... 10
   2.6 EME A – Market Si ze b y Country .................................................................... 11
3. V ertical Segmentati on ...................................................................................... 13
   3.1 CRM Market Si ze b y V erti cal ........................................................................ 14
4. Sales Drivers b y V erti cals ................................................................................... 15
   4.1 Bankin g, Fi nan cial Services & Insurance ...................................................... 15
   4.2 Man ufact urin g ............................................................................................. 15
   4.3 Communicati on s .......................................................................................... 16
   4.4 Services ........................................................................................................ 17
   4.5 Retail ............................................................................................................ 17
5. Market Si ze an d Forecast .................................................................................. 19
6. Geographi c Segmentati on ................................................................................ 20
   6.1 Busin ess Intelli gence Market in Americas ..................................................... 21
   6.2 Americas - Market Size b y Country .............................................................. 22
   6.3 Busin ess Intelli gence Market in AP AC .......................................................... 23
   6.4 AP AC - M arket Si ze b y Country .................................................................... 24
   6.5 Busin ess Intelli gence Market in EM E A ........................................................... 25
   6.6 EME A - Ma rket Si ze b y Country .................................................................... 26
7. V ertical Segmentati on ...................................................................................... 28
   7.1 Vertical Segmentati on of B usiness Int elligence Market ................................ 29
8. Sales Drivers b y V erti cals ................................................................................... 30
   8.1 Bankin g, Fi nan cial Services & Insurance ...................................................... 30
Other Rep orts in thi s Seri es .................................................................................... 33




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                                                       Bun dl ed R ep or t – C R M & B us in es s I nt ell ig en ce
                                                                           Mar k et 2 0 0 7 - 2 0 1 0




                                          List of Exhibits

E xhibit 1.1: CRM M arket Si ze an d Forecast 2007 - 2010 (In $ million) ......................... 4
E xhibit 2.1: CRM M arket Segmentation by Geography - 2007 ................................. 5
E xhibit 2.2: Ameri cas CRM M arket Size 2007 - 2010 (in $ million) ............................... 6
E xhibit 2.3: Ameri cas CRM M arket Size by Country (2007) ....................................... 7
E xhibit 2.4: AP AC CR M Market Si ze 2007 - 2010 (in $ million) ..................................... 8
E xhibit 2.5: AP AC CR M Market Si ze by Count ry (2007) ............................................ 9
E xhibit 2.6: EM E A CR M Market Si ze 2007 - 2010 (I n $ million) ................................... 10
E xhibit 2.7: EM E A CR M Market Si ze by Count ry (2007) ........................................... 11
E xhibit 3.1: CRM M arket Segmentation by V ertical - 2007 ..................................... 13
E xhibit 3.2: CRM M arket Si ze b y V ertical (2007) ..................................................... 14
E xhibit 5.1: B usin ess Int elli gence Market Size 2007 - 2010 (In $ million) .................... 19
E xhibit 6.1: B usin ess Int elli gence Market Segmentation by G eography – 2007 ...... 20
E xhibit 6.2: Ameri cas BI M arket Size 2007 - 2010 (in $ million) .................................. 21
E xhibit 6.3: Ameri cas BI M arket Size by Count ry (2007) ......................................... 22
E xhibit 6.4: AP AC B I M arket Size 2007 -2010 (In $ million
								
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