The Auditee Bill of Rights - Quality Management Webinar By ComplianceOnline by ComplianceOnline

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Attend this webinar to understand what your rights are as an auditee and how to apply these at proper places and times.

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									                                           The Auditee Bill of Rights

                                   January 14, Friday 10:00 AM PST | 01:00 PM EST

Why Should You Attend:

As an audited organization, do you stand up for your rights? Or, to avoid conflict, do you just accept whatever comes
your way during the audit experience? Maybe it is time for an Auditee Bill of Rights, so organizations know what they
should expect and demand from their auditors and certification bodies.

A “bill of rights” is a list of rights that are considered important and essential by a group of people. A prime example is
the first ten amendments to the United States Constitution, referred to as the Bill of Rights. In this webinar our pro-
posed Auditee Bill of Rights won’t be a legal document. Instead, it is a list of economic rights from the perspective that
the auditee is the customer. Patterned on the “Patient” Bill of Rights in the healthcare industry, the eight areas of our
Auditee Bill of Rights are: Choice, Information, Access, Participation, Respect, Confidentiality, Appeal, and Responsi-
bility.

Attend this webinar to understand what your rights are as an auditee and how to apply these at proper places and
times.

Date: January 14, Friday 2010
Time: 10:00 AM PST | 01:00 PM EST
Duration: 60 Min
Instructor: Larry Whittington
Location: Your office or conference room (no need to travel!)                                               Larry Whittington

  Register Now

Areas Covered in the Seminar:

• Choice: Are you aware of your choices? Do you know how to transfer to a different certification body?
• Information: Are you receiving well written audit reports? If they aren’t adding value, what can you do about it?
• Access: Do you know the contact information for your assigned auditor and your account manager at the certifica-
tion body? Are you receiving good support?
• Participation: Do you receive a copy of the audit plan prior to the scheduled audit? Are you being assigned
different auditors from audit to audit, causing a lack of continuity? Are you given the opportunity to give your opinion of
the auditor’s performance?
• Respect: Does your auditor prepare for the audit and minimize the disruption to your operations?
• Confidentiality: Does your auditor offer consulting advice in conflict with the auditor code of conduct? Does that
mean they might share your proprietary information when they consult with other organizations?
• Appeal: Does your auditor mention in the opening meeting that you can appeal nonconformities? Are you reluctant
to appeal? Do you know the appeals process and who is the final arbiter?
• Responsibility: Does your management look at audits as penalty-free opportunities for improvement. Do they
visibly support the audit program?
  Who Will Benefit:

  All industries receiving certification and surveillance audits for their ISO 9001-based systems will benefit from this
  session.

  •     Management representatives responsible for quality management systems
  •    Department managers that receive external audits
  •    Internal auditors that serve as audit guides


  Instructor Profile:

                 Larry Whittington, is president of Whittington & Associates, training, consulting, and auditing company founded in
                 1993 and located in Woodstock, Georgia. He is an RABQSA certified Lead Auditor and IRCA Principal Auditor, as well
                 as, ASQ certified Quality Auditor and ASQ certified Software Quality Engineer.

                 Larry has developed requirements, implementation, documentation, and auditing courses used by multiple training
                 firms, and has taught hundreds of classes to thousands of students. His free monthly e-Newsletter on quality and
                 auditing topics has been published for more than ten years and is read by thousands of subscribers.


   Registration Information:

       * Register Online. Use your American Express, Visa or MasterCard.
       * For more than one attendee get 20% off on the price of additional attendee.
      * Get your group to attend the webinar at a discounted price call +1- 650-620-3937.
      * Call +1 - 650-620-3937 or Fax your PO: 650-963-2556.
       * Mail your check to: ComplianceOnline (MetricStream, Inc), 2600 E. Bayshore Road, Palo Alto, CA 94303.


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