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RFP# 2460 - Answers to Vendor Questions
Date Date
# Question Answer Asked Answered
1 Is the RFP looking only towards Oracle's Mobile Workforce Management as a No. This RFP is for the implementation of the Oracle software as outlined in Section 12/22/2008 1/13/2009
mobile solution, or is the City open to other mobile vendors that integrate into 2.6, on page 23 of the RFP. Implementation of a mobile workforce (field
Oracle? automation) is expected to be a separate follow on project in future years.
Therefore, the City is not open to other mobile vendors that integrate into Oracle as
part of this project.
2 Is this a new purchase? If not, what is the name of the incumbent contractor? Yes it is a new purchase. 1/6/2009 1/13/2009
3 What is the estimated total value of the contract to be awarded? Unknown at this time. 1/6/2009 1/13/2009
4 Is there a Program Manager/Technical Lead associated with this initiative? If so, Yes. There is a Program Manager/Technical Lead. We will not be providing contact 1/6/2009 1/13/2009
what is their contact information information
5 What is the financial system that will be interfaced as part of this implementation? Yes, it is PeopleSoft Version 8.8. It was implemented in July 1999 and upgraded in 1/6/2009 1/13/2009
We assume that it is PeopleSoft, based on the information provided. What version 2006.
is the financial system and when was it implemented?
6 Will the current work planning/estimating system require an interface in phase 1? No. There isn't currently a work planning and estimating system in place to interface 1/6/2009 1/13/2009
You indicate that you want to begin this work in Phase 1 and complete it in Phase with. Most of Energy Delivery (T&D) uses RevAmps to track work and to track
2, but what about between Phase 1 go-live and Phase 2? estimates -- but not to create them. Presently capital work planning and estimating
is primarily based on the knowledge and experience of the workforce (e.g. engineers
and coordinators). Some groups have built templates to assist in the planning and
estimating of work and materials. In Power Production and for large customer
projects Microsoft Project is used for work planning. Present maintenance planning
and estimating is generally based on prior maintenance work. In Power Stations,
Power Production and Shops this is captured in the Maximo product. There is no
similar system for most of Energy Delivery. SCL anticipates Oracle's WAM software
will replace RevAmps. Development of business processes and the capacity to
support work planning and estimating (and Compatible Units) is part of Phase 1.
However, actual development of Compatible Units that would be used to populate
the estimates/work plans is part of the effort to develop Standards, which will start in
2010 and continue into 2012, thus lining up with the Phase 2 timeline. SCL assumes
it will use Oracle's "benchmark" process to use templates until Compatible Units are
developed.
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RFP# 2460 - Answers to Vendor Questions
Date Date
# Question Answer Asked Answered
7 Is it expected that deliverable ownership and development will be shared between We assume your question doesn't refer to contractual ownership, but as to whom 1/6/2009 1/13/2009
the vendor and SCL team members, or is SCL abdicating the development of all will drive and develop the deliverable. We are looking for the vendor to provide
deliverables to the vendor? strong leadership across most areas of the project, so they will be responsible for
developing many of the project deliverables.
In some cases, they will drive deliverable development with us owning the content,
such as for To Be Process Design. In other cases, City Light will be in a staff
augmentation role to the vendor - for example for software development and QA. In
other cases, we will own the deliverable, such as training delivery and infrastructure
support.
8 Reference Section 8.10: The City will not modify provisions mandated by Federal, The City, at its discretion, may choose to discuss certain terms/exceptions taken by 1/6/2009 1/13/2009
State or City law or policy, or provisions specifically defined for this project, the successful vendor. The City will not identify additional terms and conditions that
including but not limited to Equal Benefits, Affirmative Action, Confidentiality, are not negotiable other than those already stated in Section 8.10 of the RFP.
Contract Bond form, Insurance, and Debarment. The City does not expect to While the City may be amenable to discussing certain terms and conditions with the
change Indemnification or Audit (Review of Vendor Records and may reject all successful vendor, vendors should be aware when making exceptions, that Vendor's
exceptions to those sections. " level of compliance with the City's Terms and Conditions is an element of the City's
Will the City provide an opportunity to discuss certain terms if the City doesn't proposal evaluation.
necessarily agree with or accept the language provided by the Contractor for
exceptions, as outlined in the RFP? Please define by section identifier which terms
and conditions are absolutely non-negotiable.
9 Could you elaborate on how the "bucket of hours" will be evaluated? For example, This is a reserve of hours that will be used to support project scope that is not fully 1/6/2009 1/13/2009
the third highest rated criterion is Organizational Change Management Approach defined at this point in time, including conversions, interfaces, modifications and
and the lowest ranked criterion is Price. The two criteria appear to be intertwined. reports. Where there is a reasonable scope baseline (such as for conversions and
interfaces), we expect the vendor to estimate those hours and include those in their
costs. Where scope is not defined (modifications and reports), we expect the
vendor to propose a placeholder "bucket of hours" that is reasonable derived from
their past experience on similar projects. We will evaluate whether the proposed
bucket of hours is realistic to support the scope of work. If estimates vary
significantly from vendor to vendor, this will be noted.
10 Page 5 indicates there are "defined Modifications, Interfaces, etc." for which the Page 5 of the RFP is the table of contents, so we don't see this reference. The 1/6/2009 1/13/2009
"bucket of hours" are to be used. Offerors are directed to the Project Assumptions "bucket of hours" concept is discussed more in the answer to question 9.
in Section 3 for more information/definition. We could not find those definitions nor
any information that would be useful in scoping the projected changes. Could you
elaborate on the scope of the projected changes?
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RFP# 2460 - Answers to Vendor Questions
Date Date
# Question Answer Asked Answered
11 Please confirm that any cost impacts resulting from Oracle Software Impacts (Sic - If we encounter Oracle significant software defects, we will work with the 1/6/2009 1/13/2009
"defects") (page 41) are not the responsibility of the offeror. Implementation vendor to jointly escalate these to Oracle for resolution and to
develop possible workarounds, including local fixes. The Vendor is not responsible
for Oracle software product defects nor related project costs impacts. The Vendor is
expected to work with us to minimize these impacts and develop alternatives.
12 Will Seattle City Light be using the Oracle Tutor and User Productivity Kit (UPK) We are looking for the vendors recommendation as to whether these tools would be 1/6/2009 1/13/2009
tools for documentation and training purposes? useful. Please identify approximate costs, if you know them.
13 Also, on pages 32 and 33 of the RFP there are requirements for Technical Training Prior to the project, we hope to complete some or all of the Technical Training Part 1/6/2009 1/13/2009
to be performed by Oracle. Can we get details on what classes Oracle will be 1. The vendor can provide some or all of Technical Training Part 2 or else indicate
providing? in their proposal if we need to source this from Oracle and when that training would
be required.
14 Please explain the expectations of the systems integrator with respect to the If the Implementation Vendor has sufficient product expertise to provide Application 1/6/2009 1/13/2009
Application Project Team Training in addition to what Oracle is providing Training to the project team, they should propose that. Otherwise, they should
arrange for Oracle to provide this training or request that we obtain that from Oracle,
indicating the timing and costs, where possible.
15 Please provide the number, SCL organizational roles and expected project roles of We would like the vendor to recommend the appropriate level of SCL project staff for 1/6/2009 1/13/2009
the SCL employees that SCL expects to assign to each project on a full time basis. a successful long term project. That said, we do plan to staff the project with various
roles, including business staff, trainers, developers, DBAs, QA, PM, etc. so that we
are actively engaged through the project life cycle, often in a staff augmentation role.
16 In Section 2.5.3, "OMS Phasing Strategy", SCL states, "The objectives of the Providing excellent customer service is the driver for the delivery of the OMS system 1/6/2009 1/13/2009
Outage Management Project must be met prior to storm season 2010 (September prior to storm season 2010. Executive commitments and accountability agreements
30, 2010)." Please provide some background on the factors that are driving this are in place within SCL's executive team and the Mayor's office to meet these
date and the potential consequences (operational, regulatory, service level, etc.) of objectives.
not making that date.
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RFP# 2460 - Answers to Vendor Questions
Date Date
# Question Answer Asked Answered
17 In Section 2.5.4, "OMS Software Modules within Business Process Scope", SCL We are including MWM in the WAMS-OMS implementation primarily for product 1/6/2009 1/13/2009
states, "Full implementation of the mobile product is not expected during the integration between WAMS and OMS and also the scheduling functionality.
implementation project; however SCL anticipates a full deployment to mobile Deployment of Mobile functionality to the field is not included in Phase 1, but we
immediately following this project. Thus the initial configuration should would like to implement this as soon as we are able. Therefore, we would like to
accommodate the future implementation of mobile though the emphasis should be configure as much of the product as possible as part of Phase 1, so we can easily
on those capabilities necessary to satisfy the implementation or project specific enable this function down the road with minimal effort.
requirements of OMS or WAMS." Could SCL please provide further definition and
discussion regarding the expected scope of the MWM implementation covered by
this RFP for both the WAMS and the OMS projects?
18 In Section 2.7, "Technical Scope", SCL states, "Decommissioning systems that are The vendor should include this body of work in the project plans. Data conversion 1/6/2009 1/13/2009
replaced by new product functionality will be within the scope of the project." from the legacy system to the new system would be the responsibility of the vendor.
Please describe the activities and tasks that SCL considers to be part of this We would expect that SCL responsibility would include backups of data for archival,
decommissioning scope. de-installing the application and databases from the server and possibly retiring the
server.
19 In Section 2.7.1, "Potential Platform Architecture", SCL states, "The technical The preparation activities that Oracle is helping with is the creation of an initial sand 1/6/2009 1/13/2009
scope will include architecture planning and design of the platforms supporting the box environment. This will likely include the installation of the NMS, WAM, and
Oracle Technologies products and Oracle Utilities applications within the City of MWM Oracle solutions. This sandbox environment will help familiarize SCL staff
Seattle environment." However, in Section 2.7.7, SCL states, "Under the existing with the Oracle products. The systems integrator will be expected to lead the
software contract, Oracle will help SCL install the foundational components of the production environment design including final choices on system platforms, load
infrastructure and software, including Servers, Operating System, Applications, and capacity plans and other performance decisions, toolsets for monitoring and
Middleware to build a sandbox environment for the project analysis and fit gap administering performance, as well environments required for Fit/Gap, training,
efforts." Please provide some additional insight into the incremental architecture development, and test. This work is expected to be conducted in conjunction with
planning and design that SCL anticipates will be required between the scope that Oracle to ensure compliance with the technical specification and requirements of the
Oracle will deliver under their contract and the scope to be delivered by the chosen software and infrastructure.
Implementation Vendor.
20 Will the new system be the "system of record" for Financial Asset Management The Financial System of Record for assets will continue to be the PeopleSoft 1/6/2009 1/13/2009
(including depreciation etc.)? "Summit" financial system. WAMS in intended to be the system of record for all or
many of City Light Assets when the project is complete, as an Asset Registry.
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RFP# 2460 - Answers to Vendor Questions
Date Date
# Question Answer Asked Answered
21 Please provide the details for the Utility Call Center, GIS, IVR, AMI or any other Information is listed in Appendix B: EUSP RFP under the System Inventory heading 1/6/2009 1/13/2009
systems the new OMS is to be integrated with. (page 90). This describes the Customer Information System in use by the Call
Center and a description of the Geographic Information System. Also listed in this
section is the Human Resources and the Financial system. Nortel is the IVR
vendor, currently using VPSIS version 5.31 with an upgrade planned to MPS 3.0 .
The utility at this time does not have an AMI system, however anticipates acquiring
an AMI system in the future.
22 Is SCL amenable to the use of offshore resources for some technical The vendor should propose whatever onshore/ offshore model they think works best 1/6/2009 1/13/2009
development? in terms of cost and quality, but should ensure that key vendor staff work on our
project site 80% of the time, to ensure ongoing project leadership and knowledge
transfer to SCL staff.
23 The RFP and the proposed City of Seattle Contract for WAMS-OMS As covered on page 9 of the RFP, we expect the vendor to warrant the configuration 1/6/2009 1/13/2009
Implementation Services (the Contract) address warranty. In assessing whether and integration of the Oracle software modules, as well as any custom code that is
Vendor will be able to respond to the RFP, a threshold issue must be addressed developed under their project leadership, which would include modifications,
relating to the warranty of third party hardware and software. As the State knows, conversion, interfaces and reports. We do not expect them to warrant base Oracle
hardware and software are developed independently by various developers and are software functionality. In addition, we will have an Oracle Project Lead engaged for
licensed directly by the respective developer to a wide variety of clients under the duration of the project to address software issues and defects.
standard commercial terms. By using third party hardware and software, the State
is able to take advantage of huge private investments in developing these third
party products, as well as well-established support networks. Service providers
such as Vendor do not own the third party hardware and software, nor do we have
the ability to make any representation on behalf of a third party developer or
provide support for the developers' hardware or software product. Therefore, is the
City willing to modify the RFP including, but not limited to the Contract, along the
lines of the following:
"The Vendor will be responsible for successful performance of all system Please see Section 8.10 and include your suggested exception language in your 1/6/2009 1/13/2009
implementation services, including services provided by subcontractors. The State RFP proposal response in the manner instructed.
will look solely to the third party hardware and software developer(s) for
performance of its products(s)."
24 The proposed City of Seattle Contract for WAMS-OMS Implementation Services The City frowns on clauses that limit the vendor's liability and shifts risk from the 1/6/2009 1/13/2009
does not contain a Limitation on Damages clause. Is the City willing to negotiate a vendor to the City and its taxpayers for work that is being performed by the vendor
Limitation on Damages clause for incorporation into the resultant contract for and for which the vendor has control. That being said, the City has, under certain
services? circumstances, been required to negotiate such clauses into its contracts. Such
limitation on damages clause should be handled as an exception to the terms and
conditions as outlined in Section 8.10.
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RFP# 2460 - Answers to Vendor Questions
Date Date
# Question Answer Asked Answered
25 What were the Software license costs that have been paid to Oracle by SCL for the Pending 1/9/2009
purchase of the software solutions?
26 What are the limited service cost (if any) agreed to by SCL for support of the Oracle Pending 1/9/2009
software solutions?
27 Can a Proposer submit a response for just a specific scope section? For example, No, per the RFP, we are looking for a Systems Integrator to provide end to end 1/8/2009 1/13/2009
just the OMS Business Scope or WAMS Business Scope or Training Scope, etc? leadership and support throughout the entire project life cycle, for both WAMS and
In other words, there are various pieces to the RFP that fall under a number of OMS projects.
unique scope headings. Can a vendor submit a response that strictly pertains to
just a particular scope section and not the entire RFP?
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