911 Dispatcher Resume Sample - DOC

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					KAMEHAMEHA SCHOOLS
  KAPÄLAMA CAMPUS

 KAMEHAMEHA
 MIDDLE SCHOOL
EMERGENCY RESPONSE PLAN




         June 2003
                          Table of Contents


Purpose of Middle School Emergency Response Plan           3

Critical Role of "FIRST PERSON" in an Emergency            3

Emergency Telephone Numbers                                3

General Responsibilities in Any Emergency                  4

General Emergency Procedures

    Lock-Down Procedures                                  5
    Evacuation Procedures                                 6
          1. Fire                                          6
          2. Bomb Threat, Biological or Chemical Threat    7
          3. Generalized Alert                             7

Procedures for Specific Types of Emergencies

      Fire                                                 8
      Hazardous Materials                                  9
      Hurricane/Tropical Storm/Flooding                   10
      Assault/Fighting                                    11
      Threat of Bomb or Explosive Device                  12
      Intruder                                            13
      Hostage Situation                                   14
      Suicide, Death or Serious Injury                    15
      Weapons                                             17

Appendix A: Middle School Crisis Management Team (CMT)     18
and Responsibilities of Faculty and Staff

Appendix B: Crisis Response Details in Event of Suicide,   22
Death or Serious Injury of Student or Staff Member




                                    2
      Purpose of Middle School Emergency Response Plan

This plan provides a framework for protecting our students, faculty, staff and
school facilities. Its guidelines describe the responsibilities of faculty and
staff members for a wide range of emergency situations that may occur.

Since it is impossible to foresee every emergency, good judgement and
common sense must always prevail.



      Critical Role of "FIRST PERSON" in an Emergency

This plan notes the responsibilities of the "first person" to become aware of
an emergency. If you find yourself in an emergency situation, assume that
you are the "first person" to realize what is happening. Do not assume that
someone else is taking charge. It is far better to have several people provide
assistance or call for help than to have no one respond to an emergency.


Emergency Telephone Numbers

 911 (fire, police, ambulance)

 Principal: x8365, x8366, 843-3473

 Vice Principal: x8447, 843-3477

 Kalanimoku Dispensary: x8506; Hale Ola Infirmary: x8075

 Security: x8320, x8332

 Headmaster: x8231, x8232




                                      3
GENERAL RESPONSIBILITIES IN ANY EMERGENCY

First Person Aware of Emergency:

 Notify 911, if necessary.

 Notify Principal (x8365, x8366) and provide information needed to
  determine whether "lock-down" or evacuation procedures should be put
  into effect.

 Seal off high-risk area. Take charge of the area until the incident is
  contained or appropriate authority relieves you.

 Preserve evidence and, if possible, keep notes of incident.

Principal (or designee) will:

 Verify information; verify that 911 has been called.

 Notify students and staff. Implement lockdown or evacuation procedures
  if necessary.

 Notify Headmaster, administrators and others as needed. Convene crisis
  team and implement crisis response procedures.

 Implement post-crisis procedures. Keep detailed notes of crisis event.


Teachers, Dorm Advisors:

 Verify information.

 Implement lock-down or evacuation procedures if directed to do so.

 Warn students, if advised. Account for all students.

 Stay with students. During an evacuation: take class roster, take roll
  when group arrives at holding area. Report any missing students to
  Principal (x8365, x8366, 843-3473).


                                      4
           GENERAL EMERGENCY PROCEDURES


Lock-Down Procedures

May be issued in situations involving dangerous intruders, gunfire,
terrorist attack.

 Principal will issue lock-down procedures by announcing warning over
  PA system, sending a messenger to each classroom or sounding bells.

 Direct all students, staff and visitors into classrooms, offices or
  dormitories.

 Immediately lock doors and windows.

 Ask all students and staff to move away from windows and doors and lie
  on the floor.

 Allow no one outside of room until Principal gives the all-clear signal.




                                       5
                  EVACUATION PROCEDURES

Building evacuation routes are posted in all classrooms, dormitories, multi-
purpose rooms and school offices.

After following the building evacuation plan, procedures vary depending
upon the type of emergency as described below. See the three scenarios
provided below.



1. FIRE

 In the event of fire, follow building evacuation plan posted in classroom,
  dormitory or other school area.

 Once students have been moved to outside holding area, take roll.

 Supervise students and keep them in holding area until directions are
  given to return to classroom or move students to another area.

KMS Evacuation Holding Areas:

       Intermediate Field:

       Makai Area behind Kekuiwa and Kaiulani

       Makai Area across from Keawe Gym
      .




                                      6
2. BOMB THREAT, BIOLOGICAL OR CHEMICAL THREAT


 In the event of any of the above emergencies, follow building evacuation
  plan posted in classroom, dormitory or other school area.

 Once students have been moved to outside holding areas, keep them
  together and take roll. Do not allow them to wander off or to move into
  another group.

Holding Areas:

       Intermediate Field:

       Makai Area behind Kekuiwa and Kaiulani

       Makai Area across from Keawe Gym
.




3. GENERALIZED ALERT (e.g., Hurricane, etc.)

 In the event of a generalized school alert, follow the building evacuation
  plan posted in classroom, dormitory or other school area. Once students
  have been moved outside, keep students together and direct students to
  move to Keawe Gym.

 Direct students to sit in their assigned homeroom seats that have been
  preassigned.

 Homeroom teachers should take roll and turn in the names of missing
  students to the administrator in charge.

 Keep students quiet so announcements can be made.



                                      7
           PROCEDURES FOR SPECIFIC TYPES OF
                   EMERGENCIES

                                    FIRE
In the event a fire, smoke from a fire, or a gas odor has been detected:

First Person aware of fire:

 Pull fire alarm.

 Follow normal fire drill route or alternate route if normal route is too
  dangerous.

 Evacuate students and staff to a safe distance outside of the building.

 Teachers/Dorm Advisor -- Stay with students. Take roster and take roll
  after evacuation. Notify Principal (x8365, x8366) of any missing
  students.

Principal (or designee) will:

 Notify police (call 911), Headmaster and other administrators.

 After consulting with Headmaster or Fire Chief, move students to the
  designated large-group relocation areas if weather is inclement or
  building is damaged.

 Inform staff that no one may re-enter building(s) until entire building(s)
    is declared safe by fire or police personnel.
----------------------------------------
 Notify students and staff of termination of emergency. Resume normal
    operations.

 Via radio or other means, notify parents of incident and safety of
  students.

 Plan post-crisis intervention if needed.

                                       8
    HAZARDOUS MATERIALS (e.g., toxic chemical spill or
    release)

In school incident:                                Incident near school property:

First Person Aware of Emergency:                      Fire or Police will notify Headmaster.
                                                       Headmaster will notify Principal.
   Call 911                                           Principal will notify other
                                                       administrators.
   Notify Principal (x8365, x8366).
    Principal will notify Headmaster and           Principal:
    other administrators.
                                                       Implement procedures for lock-down or
   Seal off area of leak/spill. Take charge            evacuation as recommended by Fire
    of area until fire personnel contain                Officer.
    incident.                                      --------------------------
                                                    Resume normal operations after
Principal:                                              consulting with fire officials.

   Verify that 911 has been called.                  Via radio or other means, notify parents
                                                       of incident and safety of students.
    Implement procedures for lock-down or
     evacuation as recommended by Fire                Plan post-crisis intervention if needed.
     Officer.
-----------------------
 Resume normal operations after
     consulting with fire officials.

   Via radio or other means, inform
    parents of incident and safety of
    students.

   Plan post-crisis intervention if needed.




                                               9
           HURRICANE, TROPICAL STORM, FLOODING

If a hurricane, tropical storm or flood watch has been issued:

Principal (or designee) will:

 Monitor Emergency Alert Stations.

 Request that all persons move inside buildings OR……..

 If necessary, notify teachers and staff to evacuate students to safe areas.

 Remind teachers/dorm advisors to stay with students, take rosters, take
  roll after evacuation, notify Principal of any missing students.

 Ensure that students and staff remain in safe areas until warning expires
    or until emergency personnel have issued an all-clear signal.
--------------------------------

 Via radio or other means, inform parents of safety of students.

 Plan post-crisis intervention if needed.




                                      10
                        ASSAULT, FIGHTING

In the event of a serious assault or fighting:


First person aware of the emergency should:

 Ensure the safety of students and staff first.

 Call 911, if necessary.

 Defuse situation, if possible.

 Request first aid assistance from Hale Ola, if necessary.

 Notify Principal (x8365, x8366).

 Seal off area where assault took place.


Principal (or designee) will:

 Verify that 911 has been called if needed.

 Notify police if weapon was used, victim has physical injury causing
  substantial pain or impairment or if assault involved sexual contact.

 Notify Headmaster and other administrators. Notify parents of students
    involved in assault.
--------------------------------
 Document all activities. Ask victim(s) or witness(es) for their account of
    the incident.

 Assess counseling needs of victim(s) or witness(es).

 Plan post-crisis intervention if needed.




                                      11
            THREAT OF BOMB OR EXPLOSIVE DEVICE

Upon receiving a message that a bomb or explosive device has been
planted in the school:

Person receiving message:

 Ask where bomb is located, when bomb will go off, what materials are in
  bomb, who is calling and why caller is doing this.

 Listen closely to caller's voice, speech patterns, background noises.

 Notify Principal (x8365, x8366).

Principal (or designee) will:

 Notify police (call 911), Headmaster and other administrators. Report
  incident to Fire Marshall.

 Order evacuation of all persons inside school building(s). Do not
  mention "bomb threat." Use standard fire drill procedures.

 Remind teachers/dorm advisors to stay with students, take rosters, take
  roll after evacuation, notify Principal of any missing students.

 Evacuate students and staff to a safe distance (at least 1000-ft) outside of
  building(s). After consulting with Headmaster, Principal may move
  students to holding area if weather is inclement or building is damaged.

 Do not allow anyone to re-enter building(s) until entire building(s) is
    declared safe by fire or police personnel.
--------------------------------------
 Notify students and staff of termination of emergency. Resume normal
    operations.

 Via radio or other means, inform parents of incident and safety of
  students.

 Plan post-crisis intervention if needed.


                                      12
                                                      INTRUDER

If an intruder (an unauthorized person) enters school property:

First Person to notice intruder:

 Ask another adult to accompany you before approaching intruder.
  Politely greet intruder, identify yourself. Ask the purpose of his/her visit.

 Inform intruder that visitors must register at office. If intruder's purpose
  is not legitimate, ask him/her to leave. Accompany intruder to exit.

     If intruder refuses to leave:

 Warn intruder of consequences for staying on school property -- inform
  him/her that you will call police.

 Notify security (x8320) or police (call 911) if intruder refuses to leave.
  Be able to give police a full description of the intruder.

 Notify Principal (x8365, x8366).

 Walk away from intruder if he/she indicates a potential for violence. Be
  aware of intruder's actions (i.e., whether carrying a package or weapon).

Principal (or designee) will:

 Verify that security/police has been notified. Issue lock-down procedures
  if necessary.

 Notify Headmaster and other administrators.

 Maintain contact with security/police until intruder has been removed
  from school grounds.
---------------------------------------------------
    Notify staff and students of termination of emergency. Resume normal
     operations.
    Plan post-crisis intervention if needed.

                                                         13
                       HOSTAGE SITUATION

First Person aware of hostage situation:

 If hostage taker is unaware of your presence, do not intervene.

 Call 911 immediately. Give dispatcher details of situation; ask for
  assistance.

 Seal off area near hostage scene and notify Principal (x8365, x8366).

 Give control of scene to police.

 If possible, keep detailed notes of events.

Principal (or designee) will:

 Verify that 911 has been called. Issue lock-down procedures.

 Notify Headmaster, administrators and others as needed.

 Maintain contact with security/police until situation has been resolved.

   Notify staff and students of termination of emergency. Resume normal
    operations.

 Plan post-crisis intervention if needed.
If you are taken hostage:

 Follow directions of hostage taker.

 Try not to panic. Calm students if they are present.

 Treat the hostage taker as normally as possible.

 Be respectful to hostage taker. Ask permission to speak and do not argue
  or make suggestions.




                                     14
             SUICIDE, DEATH, SERIOUS INJURY OF
                  STUDENT/STAFF MEMBER

If incident occurs in school:             If incident occurred outside of
                                          school:
First Person on scene:                    Principal:

 Call 911. Notify Hale Ola to             Confirm the accuracy of the
  request assistance.                       report with law enforcement or
                                            family.
 If possible, isolate affected
  student or staff member.                 Notify staff before normal
                                              operating hours.
 Notify Principal (x8365, x8366).        --------------------------
  Principal will notify Headmaster         Activate school crisis team if
  and other administrators.                   appropriate. Determine method
                                              of notifying students and parents.
Principal:                                    Announce availability of
                                              counseling services for those who
 Verify that 911 has been called.            need assistance.

 If needed, designate person to           For suicide -- When notifying
  accompany injured person to               school community, do not
  hospital.                                 mention "suicide" or details about
                                            death. Do not hold memorials or
 Notify family of affected person.         make death appear heroic.
-----------------------
 Send witness(es) to counselor.
    Contact parents of witnesses.

 Activate school crisis team.
  Determine method of notifying
  students, staff and other parents. .

 For suicide -- When notifying
  school community, do not
  mention "suicide" or details about
  death. Do not hold memorials or
  make death appear heroic.

                                         15
    SUICIDE, DEATH, OR SERIOUS INJURY, Continued.

                          Post-Crisis Intervention

School crisis team:

 Meet with counselors and mental health professionals. Arrange referral
  process to ensure that siblings, close friends, and other "highly stressed"
  students receive needed assistance.

 Develop plan that addresses the needs listed below. See Appendix B for
  draft plan.

 Resume normal operations as soon as possible.

Student Needs:

Arrange meetings with student body to provide appropriate information
about the death or injury. Give students permission to grieve. Provide
information on counseling support and other resources available.

Faculty Needs:

Arrange meetings with faculty and staff to provide information about death
or injury and information about the school's plan for working with students
and staff members. Provide information to assist faculty and staff in talking
to students with whom they work (e.g., giving permission to grieve,
listening, referring those who need it for additional assistance).

Needs of Victim's Family: Maintain contact between school and family. If
needed, serve as liaison between family and support services.

Needs of All Parents: Provide appropriate information about death or injury
and school's plan to work with students and staff. Provide information about
possible reactions of children, suggestions for responding to these and
resources for additional assistance if needed.




                                      16
                                 WEAPONS

First person (student or staff member) aware of weapon:

 Notify teacher or Principal (x8365, x8366) immediately.

 Tell teacher or Principal the name of suspected person who brought the
  weapon, where the weapon is located, if the suspect has threatened
  anyone and any other details that may prevent the suspect from hurting
  himself/herself or someone else.

 If a teacher suspects that a weapon is in the classroom, he/she should
  confidentially notify a neighboring teacher. Teacher should not leave the
  students.

Principal (or designee) will:

 Call police if a weapon is suspected to be in school.

      General note: Avoid confrontation. Do not try to disarm suspect.
      If suspect becomes angry, back away with arms up. Remain calm.

If feasible and safe to do so:

 Ask another administrator to join you in questioning suspected student or
  staff member. Assign person to keep detailed notes of all events and why
  search was conducted.

 Accompany suspect to private office to wait for police.

 Search suspect or suspect's belongings (e.g., book bag, locker,
  automobile) for weapon.

 Notify parent(s) or guardian(s) if suspect is a student. Explain why
  search was conducted and results of the search.

 Follow-up with police if necessary. Provide information, as needed, to
  faculty, staff and students. Plan post-crisis intervention if needed.



                                     17
APPENDIX A: KMS Crisis Management Team (CMT) and
Responsibilities of Faculty and Staff

The primary purpose of the KMS School Crisis Management Team is to
coordinate the response to a crisis or disaster at the high school level.

The Middle School CMT will insure that the emergency response plan is
implemented and that faculty and staff members are given necessary
information.

The composition of the team will vary depending on the nature of the crisis
or disaster, but for each crisis, the team will initially consist of:

   Principal
   Vice Principal
   Curriculum & Teaming Coordinator
   Student Activities Coordinator
   Director of Boarding
   Outreach Counselor
   Administrative Office Coordinator (Principal’s Office)
   Vice Principal’s Secretary
   Christian Education Teacher/KMS Kahu

In the event of a tragedy involving a student, additional CMT members may
include: Grade Level Counselors, Lead Teachers, Class Advisors, others that
are appropriate..

Guidelines for Planning Crisis and Post-Crisis Interventions:

Note: In event of suicide, death or serious injury of student or staff
member, see p. 16 for "post-crisis" guidelines.

 Define roles and responsibilities of all CMT members.

 Schedule faculty/staff meetings as soon as possible to provide accurate
  information about incident and response plan.



                                     18
 Prepare a written memo from the Principal as the school's official
  statement.

 Schedule meeting(s) with students as needed.

 Prepare a clear referral process to ensure immediate counseling or other
  support.

 Maintain the school schedule as closely as possible.

 Prepare letter to parents informing them of school's response to incident
  and plans for post-crisis intervention.


Faculty and Staff Responsibilities

Responsibilities will vary according to the nature of the emergency being
addressed. However, a number of general responsibilities are listed below to
remind CMT members of the types of tasks that need to be completed during
emergency situations.


Principal
 To be contacted first by whomever is informed of the crisis or tragedy
 Convene Middle School CMT meetings
 Run initial faculty meeting
 Work with KS Communication Division
 If needed, designate outreach counselor to contact families.

Vice Principal
 Act for Principal in his/her absence
 Draft "fact sheet" for use by office staff responding to calls and for
   distribution to teachers
 Walk campuses to get a feeling for the "tone" of the campus

Curriculum & Teaming Coordinator
 Assist with faculty meetings
 Respond to parent calls
 Other duties as assigned

                                      19
Coordinator of Student Activities
 Provide information to Parent Relations Coordinator
Work with class advisors and student officers to respond as needed

Director of Boarding
 Inform dormitory advisors of situation; plan for support of students in the
   dormitory environment
 Inform CMT of developments in Boarding
 Notify Neighbor Island Resource Center Coordinators and keep them
   informed as situation evolves
 If emergency involves a boarding student(s), coordinate counselor
   support for boarders in the evening. Utilize outside consultants if
   needed.

Outreach Counselor
 Convene emergency counseling meeting as soon as possible after the
  initial CMT meeting.
 If needed, ask teachers to refer students for counselor follow-up
 Monitor roles and activities of counselors during the emergency. Provide
  support where needed.

Grade Level Counselors
 Remain available for individual and group counseling with students,
   parents, others as needed
 Walk campuses and provide counseling assistance as needed
 Contact parents of students who are requesting assistance

Lead Teachers
 Act as liaison between administration and teachers
 Other duties as assigned

Secretary & Office Staff
 Respond to calls from parents and others according to "fact sheet"
   provided by Vice Principal
 Share information and concerns with administrators based on phone calls
   and observations of students, faculty and staff




                                     20
Teachers
 Supervise students in their charge
 If directed to do so: implement "lock-down" procedures (e.g., secure
   classroom doors and windows).and/or evacuation procedure.
 If directed to do so: evacuate students in their charge to inside or outside
   holding areas in accordance with directions provided.
 Take roll when student group relocates in an inside or outside holding
   area or at another location
 Report missing students to Principal or administrator in charge.
 Send students in need of first aid to person trained in first aid. Acquire
   first aid for those unable to be moved

Chaplain
If needed, contact students and families to provide pastoral counseling




                                      21
APPENDIX B: Crisis Response Details in Event of Suicide,
Death or Serious Injury of Student of Staff Member


             DAY 1 OF CRISIS OR FOLLOWING CRISIS

Crisis Management Team (CMT) Meeting :

1. Principal calls a meeting of the CMT.

2. Reviews response plan for notifying faculty before students are officially
   notified: Principal should schedule Faculty meetings in small groups, if
   possible, or via email as early in school day as possible. The Team of the
   victim should be notified first. The goal is to reach all faculty and staff
   members before first lunch.

    If needed, schedule faculty meetings each period, periods 1-4.

    Notify faculty and staff via PA system. Vice Principal to notify staff
     whose offices do not have PA system.

3. Assigns roles for day of or following day of tragedy.

4. Set time for next CMT meeting for update and follow-up.

Notifying Faculty and Staff of Tragedy and School's Response Plan:

The Principal should:
 Distribute the school's written statement and review case facts.

 Acknowledge school community's loss and provide information on
  available support resources.

 Distribute "script" to all homeroom teachers to be read aloud to students
  the day of or following morning of tragedy. See sample below.

 Review student referral process, distribute student referral forms and
  explain resources that will be available for students. Review "at-risk"



                                      22
   behaviors to notice in students or adults following a suicide, death or
   serious injury of a fellow student or colleague.

 Identify school's media spokesperson.

 Review school procedure for handling parent inquiries.

 Review announcement to be made by Principal to students on the first
  day or prior to dismissal.


Notifying Students of Tragedy:

 A special schedule should be developed to add a homeroom meeting as
  soon as possible following notification of faculty and staff -- meeting
  should be scheduled early in the school day.

 Via PA system, announce special schedule and ask students to report to
  homeroom.

 After students have arrived at their homerooms, via PA system, Principal
  reads announcement (see sample below).

      "Today has been a sad day for all of us. We encourage you to talk to
      your friends, your family and others who give you support about
      __________'s death (or serious injury). Our teachers and counselors
      are here for you today and tomorrow and in the days to follow, to
      offer help in dealing with our loss. Let us have a moment of silence in
      honor of _______."

 Homeroom teachers read provided script (see sample below) to include
  information and location of counseling services.

 Teachers note behavior of students and write referrals for those who
  appear to need additional assistance to counselors.

 Bell should ring within 5 minutes of announcements. Students should
  report to next period.



                                      23
SAMPLE: Homeroom Teacher's Script in event of suicide

"We now know that ___________ 's death has been declared a suicide. Even
though we might try to understand the reasons for his/her doing this, we can
never really know what was going on that made him/her take his/her life.
One thing that's important to remember is that there is never just one reason
for a suicide -- there are always many reasons or causes. Today we begin
the process of returning to a normal schedule in school. This may be hard
for some of us to do. Counselors are available to help us deal with our
feelings."

"If you feel the need to talk to a counselor -- either alone or with a friend --
let an adult know. Any of our teachers or administrators will help make
arrangements."

SAMPLE: Homeroom Teacher's Script on Funeral Arrangements

"We have information about the visitation and funeral. The visitation will
be held tomorrow at _______ from _____ a.m./p.m. to ______a.m./p.m.
The funeral will be immediately afterwards at __________a.m./p.m. Since
the funeral is on a school day, in order to be excused from school you need
to be accompanied by a parent, relative or sponsor and have your parents'
permission to attend. ALL parents must call the unit office prior to the
student attending ____________'s funeral."


              DAY 2 OF CRISIS OR FOLLOWING CRISIS

 Principal calls second CMT meeting.

 CMT members review and update information on what's happening with
  victim's family, staff and students.

 Counseling services continue to be made available.

 Keep things as normal as possible to provide needed structure and
  continuity for students. Don't cancel classes.

                                       24
School Memorial Service or Prayer Service

Schedule service at KS chapel for a time after school hours so student
attendance will be voluntary.

Discourage any plans to force students to attend service as part of a group
(e.g., athletic team, homeroom).

Work with Kahu, students and teachers who knew person well to prepare
memorial.




                                      25

				
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