Ca Delay Reduction Court Forms by hnv37644

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charg                      eg charging, charged                             31
dementia                                                                    22
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Contact Mike Clark at
telecare@csip.org.uk for
additional assistance
Barking & Dagenham                   Barnet           Barnsley                     Bedfordshire Bexley
                                                                        Bath and North East Somerset                                 Birmingham

The long term viability of           • Telecare is    The year end      Specific         In April 2008, we                           The Full Business
telecare is important to LBBD, to    mainstreamed.    balance of        recommendati     mainstreamed our                            Case for
ensure a firm foundation we          Assessors        £192,000 from     ons from the     Telecare funding and                        transformation
have:                                (PCT, LBB,       the PTG will be   Telecare &       have extended our                           has technology as
                                     Acute, ICS.)     earmarked for     Telehealth       Service Level                               a key component.
• Re-commissioning of the very       are trained in   2008/09 to        evaluation       Agreement with our                          The Assistive
expensive Careline service will      Telecare.        develop a         report have      existing provider,                          Technology
fund the mainstreaming of            Training         further 156       been             Aragon Housing            The Telecare      strategy is being
telecare. A recent review            programme is     core packages     incorporated     Association. We           Dementia          managed through
recommends outsourcing to            ongoing. Nos     and we will be    into the Joint   have begun to roll        Project ends in   commissioning
another Council or external          of staff         working with      Older People's   out the service           July 2008, a      and has a
provider to improve value for        referring        CSIP and our      Commissioning    across other user         full evaluation   development
money whilst maintaining             increasing       Health            Plan, key        groups such as            recommended       manager
quality. At the same time the        steadily.        colleagues on     actions for      Learning Disability       that this         identified. We are
telecare pilot will be               • Business       researching       mainstreaming    and younger adults        workstream        currently working
incorporated into the                process from     the               the pilot        in Physical Disability.   will become       on the Project
specification of the new design.     referral to      quantitative      include:         Telecare assessments      mainstream in     Charter which will
                                     installation     benefits to       To mainstream    have become an            preventative      provide detailed
• Significant investment from        reviewed and     justify           and integrate    integral part of care     services. Plans   working plans for
the PCT to expand the pilot on       refined          mainstream        the              management                have made to      the way forward
an ongoing basis has been            • Telecare       investment in     identification   assessments               continue          including:
secured, this will also enable the   equipment        2009/10.          for telecare     focussing and             resourcing the    • telecare targets
expansion into telehealth            integral to                        and telehealth   building upon the         pilot             • ensuring that all
products to meet a wider range       care planning.   We will           equipment        positive outcomes         customers.        assessors include
of needs.                            Assessors are    continue to       within the       documented through                          technology in
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           Blackpool
Blackburn with DarwenBolton                                    Bracknell Forest
                                                      Bournemouth         Bradford                         Brent                    Bristol
                                                                                                                         Brighton & Hove

Departmental       We are                            Following on       Partnership      The telecare   Brent is         Telecare has      The AT
action plan        developing                        from the           working with     service is    mainstreaming     been              project,
sets out           Vitaline in line    The joint     funding, and       the newly                      Telecare
                                                                                         already part of                 mainstreamed      funded
specific           with a social      CASSR, PCT     the                structured       mainstream    provision,        into the new      through PTG,
targets,           enterprise         and Bolton at appointment         department of    provision and following the     Single Access     established 12
timeframes         model (launch      Home plan      of a telecare      Environment      continued     success of the    Point (the        pilot projects
and lines of       June 08).          sets out the   officer the        Culture and      funding has   pilot, and will   service can be    in partnership
responsibility,    Using pump-        delivery of    proposal is to     Communities      been approved continue to       'switched on '    with other BCC
agreed at          priming            telecare until analyse the        will enable      in the        monitor its       at this point)    departments,
senior level.      money from         the 31st       outcomes           continued        Department’s  effectiveness     and               external
Developments       the Councils       March 2009     from the           development      5 Year        in supporting     incorporated      statutory
to ensure          NRF we have        which includes spectrum           and              Strategy.     people at         into the          agencies and
future stability   appointed a        the following telecare            progression in   Plans for 2008home and to       standard          voluntary/com
of the service     Development        key aims to    devices            the use of       onwards       increase take-    carelink          munity
have included      Officer to         ensure         currently in       Telecare         include:-     up. Plans are     service. This     organisations.
purchasing a       target those       sustainablity use this will be    Services.                      in hand for       has promoted      The pilots
range of           living in the      and            in conjunction                    • Further       improvng          the referral      have been
equipment to       most deprived      mainstreaming with central        Funding will   development efficiency -          and take up of    extremely
ensure that        wards and also     of telecare    control.           be provided    of partnership especially in      the service.      successful and
requests and       as a               services:                         through Adult approach,        the timeliness    We have           will continue
needs can be       preventative                      It is planned to   Social Care    including close of the            identified that   until the end
met quickly        measure those      - Continue the develop a          mainstream     links with PCT installation of    requiring a       of September
and efficiently,   who do not         evaluation of focused             equipment      on the          more complex      telephone line    2008, whilst
and setting up     meet the           the            approach to        budget where development packages of             and key holder    evaluation of
a central          eligibility        effectiveness target specific     there has been of telehealth. Telecare           for the service   outcomes is
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Bromley                     Bury
                  Buckinghamshire                                     Camden
                                                 Calderdale Cambridgeshire                            Cheshire                       Cornwall
                                                                                                                         City of London

The Telecare is   Telecare was Grant             We have           One day          We have re-       Additional         The Telecare      •A
being                          mainstreamed
                  one of the two                 agreed with       training to      organised our     funding for        service is in     mainstreaming
mainstreamed                   in 2008,
                  major projects                 the Primary       become a         community         advanced           the process of    strategy has
over the          adopted by   development       Care Trust to     competent        alarm service     telecare has       being             been written
coming year in    the Council'sof                jointly fund an   assessor for     and employed      been               outsourced        and is under
the following     Corporate    telemedicine      Assistive         Telecare         a second          established        and will          review.
ways:             Transformatioto be piloted     Technolgy         equipment has    installation      using              include all       • A SMART
                  n programme. 2008, through     Manager to        already been     officer who       Preventive         local City and    House has
~ As part of                   IMC, rapid        continue the      provided to      will share        Technology         Housing           been
the            1) The          response.         development       420 front line   responsibility    Grant              Association       developed and
Transforming Telecare          Aims to target    and               professionals    for the           equipping a        Sheltered         is in operation
Social Care    Business Case people with         implementatio     during 2007-     promotion and     further 200        Housing units.    with a target
programme      is complete     LTC, links with   n of both         08 to ensure     co-ordination     service users      The new           of 200 staff to
work stream and has the        housing           Telecare and      that the         of telecare       whilst still       service will      be trained
which is       support of      associations      Telehealth        dedicated ATT    services in       supporting the     also offer        (awareness of
looking at     Chief Officers. have already      services.         team only        2008/09. This     418 receiving      Rapid             the technology
rolling out to                 highlighted 50    Recruitment to    have to take     post will be      the service at     Response and      that exists and
EHTS to        2)              new users, this   this post will    on the more      the focal point   31 March. The      as a complete     applications)
support the    Arrangements partnership to       take place in     complex cases.   of contact for    rural project is   service will be   this year 2008
rogue traders are being        be developed      the summer of     Evaluation of    service users     continuing.        able to           – 2009.
initiative and made to         further.          2008. In          the training     and partners      More older         accommodate       • Local lifeline
to support the integrate       Existing links    addition it has   programme        on telecare.      people with        the               providers
development Telecare           with              been agreed       has been         The post will     moderate           introduction of   monitoring
of specialist  services into community           to increase the   completed &      share             needs can          Telehealth        systems
epilepsy       mainstream      safety to be      capacity for      revisions are    responsibility    receive 6          technology        updated to
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Coventry          Croydon         Cumbria            Darlington Derby                    Derbyshire Devon                 Doncaster Dorset

The work          • Continued      ASC has           The Project        1. A detailed This service      Devon’s plans     A dedicated       The Telecare
undertaken by     joint working    agreed to         Initiation         evaluation of will be           to mainstream     budget has        Board has
the Council in    with SlaM to     change            Document           Assistive     mainstreamed      access to a       been              agreed to
instituting       support          infrastructure    (PID) clearly      Technology    in Derbyshire     range of          identified to     mainstream
innovative        people with      arrangements      sets out the       usage in Derbyby April 2009.    telecare          ensure            this service
telecare          mental health    for telecare by   direction of       to date has   Discussions       services          continued and     within the
solutions to      conditions to    jointly           travel for         been          are underway      include:          sustained         structure of
support our       improve risk     commissioning     telecare,          completed and regarding the     o Telecare        developments      the Integrated
enablement &      management       telecare in       building upon      next steps    mechanism for     assessment        within the        Community
independence      in the home,     conjunction       the project        agreed with   funding future    process is        council.          Equipment
agenda is         enable           with              brief,             key partners. provision         embedded          Further work      Service
being             independence     Supporting        presenting a                     which may         within SAP        is being done     framework, as
integrated into   and reduce       People            more detailed      2. A          include a         (use tested       to finalise the   a result of the
care & services   carer stress.    community         description of     commitment combination          within pilots).   policy and        successful
commissioned                       alarm services.   the project        has been      of mainsteam      o Telecare        progress the      pilot. A
by the Council    • To increase Extensive            including a risk   secured from funding from       assessments       implementatio     specialist small
& partner         the installation consultation      register,          the PCT to    Social Services   will be           n plan,           Telecare team
organisations:    of smoke         has taken         business case,     jointly fund  budgets for       delivered         building on the   has been
• By delivering   detectors to     place with        project plan       telecare      the future        through the       role of the       funded and
services in       1000,            stakeholders      and details of     services in   purchasing of     new Trusted       dedicated         recruitment is
accordance        negotiating a pending a            the                2008-9 on the telecare          Assessor          workers in        underway.
with our          new Service      decision by       governance         basis of      equipment         service (along    ACT. Temp
eligibility       Level            Supporting        arrangements.      evaluation    and the use of    with other        post continued    The Telecare
criteria we       Agreement        People            This is            material.     Supporting        equipment &       to ensure         service will be
have ensured      with LFB.        Commissionin      intended to                      People funding    minor             further           included in
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Dudley             Durham            Ealing                     East SussexEnfield
                                                    East Riding of Yorkshire                         Essex             Gateshead Gloucestershire

The Home Call      Telecare       From 1/4/08       • Develop a     ESCC has been  We have           Our telecare      The funding      The
Community          services in    telecare          SMART flat      committed to   trained 93        infrastructure    for telecare     mainstreaming
Alarm Service      County         equipment         within the      provide        trusted           facilitates the   services in      strategy has
was                Durham         and               Applegarth      telecare as a  assessors         mainstreaming     Gateshead has    been agreed
mainstream         consist of two installations     Extra Care      mainstream     within our        of services       been             and will be
funded prior       types of       have been         Scheme to       service across care              through all       mainstreamed     implemented
to the Grant       provision:     incorporated      promote &       the whole      management        Social Work       for over 10      if the
via HRA and        community      into the new      demonstrate     county since   teams.Telecar     and OT teams      years. The       anticipated
SP, and we         alarm services integrated        telecare        the            e now forms       for all client    provision of     outcomes are
generate           provided to    community         services to a   introduction ofpart of a         groups.           these services   achieved.
income from        over 13,000    equipment         range of        the PTG.       holistic &        Access,           is               Initial findings
owner              vulnerable     contract with     people with                    person            Assessment &      supplemented     of the
occupiers, and     people, and    Medequip. A       particular     A               centred           Care              by Supporting    evaluations
we have been       Telecare       notional          reference to   sustainability assessment         Management        People           lend weight to
able to invest     peripherals    budget of         new            plan will be    process. The      staff (AACM),     funding, with    the
in the             which have     £60k has been     equipment.     developed       delivery of the   and staff from    particular       mainstreaming
infrastructure     been provided  allocated for                    during          community         partner           reference to     strategy. In
making recent      to over 500    new telecare      • To complete 2008/09. It will alarm service     organisations     dispersed        addition the
growth in the      older people inequipment         & evaluate a include a         has been          receive           products and     Primary Care
service more       2007/08.       from a            telehealth     projection of reconfigures        Trusted           peripheral       Trust have
sustainable for                   combination       pilot with the the cost and within the           Assessor          devices.         made a
the future. We     Community      of health and     PCT focusing resource          council with      training to       Capital          significant
have trained       Alarm services adult services.   on COPD and implications of adults social        assess and        investment to    contribution
variety of staff   are funded by The initial        Diabetes. 12 providing         services taking   provide           ensure           towards
in many            the Supporting focus of the      pieces of      telecare post resonsibilty for    telecare          sustainability   Telecare and
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Greenwich Hackney                   Halton                  Hampshire Haringey
                                                    Hammersmith & Fulham                                  Harrow          Hartlepool Havering

Telecare is        We are          The council      We have           We have built     Our CA team                        Evaluation of    It is envisaged
included in        mainstreaming   has agreed to    established       a solid           provides an                        the Telecare     that the
commissioning      the LBH         mainstream       links with the    partnership       effective                          Service          mainstreaming
statements         Telecare        the present      Fire Service,     with District     Telecare          -Targeted        completed        of telecare will
and                service in      development      who have          Councils and      monitoring &      increase         with very +ve    enable
referenced in      conjunction     of Halton's      commissioned      have jointly      response          planned for      outcomes,        opportunities
key policy and     with City       Telecare         the Careline      commissioned      service. The      2008/9           resulting in a   for marketing
performance        &Hackney PCT    Service for      call centre to    telecare          Preventative      - Remaining      mainstreaming    the service
documents.         using           2008. Work       install 16        providers for     Technology        grant funding action plan.        across the
Over 150 staff     Supporting      continues with   smoke alarms      each district.    Grant & other     secured to       Delivery model   borough, with
received           People funding  local            per month         We have           HC funding        deliver the      strengthened     the service
awareness          of £1,039,411.  Registered       that are linked   ensured that      was allocated     service for      to provide       being made
raising training   There is a      Social           to the call       the service is    to help those     2008/9 –         care to those    available to
during 07/08       further         Landlords to     centre. The       funded for        most in need      target is        with higher      those who
and this will      £167,114 to be  deliver          Fire Service      08/09 through     by using          significant      needs and        wish to
continue           used from roll  services that    also make         the budget        Telecare as the   increase         Telecare         purchase to
during 08/09.      over monies     meet the         many referrals    setting process   1st option for    -Work towards capacity            minimise the
Capacity has       from the        needs of         to the            following the     determining       mainstreaming increased by        revenue
been               preventative    service users.   Assistive         end of the        eligibility       the service is a 30% to           implications
increased to       grant.          The              Technology        grant.The         following a       priority for     support this.    for the
match level of                     advancement      Service if they   funding           needs             2008/9           The council      Council. This
referrals, with     A project plan of Telehealth    identify a        invested so far   assessment.       -Telecare will recognised the     will be
installations      has been        continues to     client that       has enabled       We work           be an option value of             undertaken in
carried out by     finalised with be explored       needs the         the pump          closely with      under self       Telecare in      conjunction
Greenwich’s        partners. This with the Local    equipment.        priming of        our Telecare      directed car     promoting        with any
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           Hertfordshire
Herefordshire                                         I             Islington
                      Hillingdon Hounslow Isle of Wightsles of Scilly                                                                & Chelsea
                                                                                                                          Kensington Kent

The future of     The Telecare      The Joint         Telecare will Telecare                           The Council                         The roll out of
the Telecare      Commissionin      Commissionin      continue to beservices were                      has agreed                          Telecare
Service in        g Manager         g Strategy        a priority formainstreamed                       mainstream         CAS, with        across Kent is
Herefordshire     post will be      2008-2012 for     Hounslow in   into social care                   funding to         RSLs, has        fundamental
has been          made              older people      08/09,        strategies &                       continue the       provided a       to both being
assured by the    permanent.        seeks to          mainstreaming processes in                       development        service for      one of 3
allocation of     ACSMB have        safeguard         it will form  03/08. Based                       of Telecare as     over 20 years    Whole System
funding from      agreed long       independent       part of       on utilising                       a community        & this funding   Demonstrator
the Adult         term funding      living,           Hounslow’s    existing                           care service       is secure.       sites across
Social Care       to include        wellbeing and     Transformatio systems for                        option for                          the country
core budget as    Telecare in       choice.           n Agenda.     providing                          people who         ASC funds        and an integral
a result of       community         Assistive                       community                          meet eligibility   telecare in      part of ALFA.
financial         care packages     technology is a   The           alarms, all care                   criteria for a     extra care       KASS is
modelling         where it meets    key element of    Department is managers,                          community          housing &        currently
carried out       fair access to    this multi-       currently     OT’s and other                     care service or    R&N              undertaking an
following an      care criteria.    agency            negotiating   referring                          who are            placements       EU
evaluation of     We are            strategy. The     with Hounslow agencies have                      referred           from             Procurement
the success of    promoting         strategy sets     Homes (the    been                               through            mainstream       Exercise for
the initial       Telecare in our   out the target    borough’s     introduced to      Any Telecare is specialist         budgets.         Telecare
Preventative      services for      to pilot          Community     the important      already         clinics.                            monitoring
Technology        learning          additional        Alarm         benefits of a      mainstreamed Referrals come        In 07-08 some    across the
Grant funded      disabilities,     assistive         provider), to range of           due to size of from all            telecare costs   county due to
project. This     especially        technology in     mainstream    telecare           grant and       Islington          were met from    be completed
provides          around            2007/08 to        the service   services,          resources       teams,             other budgets    by September.
funding for the   resettlement,     complement        and provide a particularly to    available.      including          so PTG could     As a result,
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           Kingston Kirklees
Kingston upon Hull upon Thames Knowsley Lambeth                                              Lancashire Leeds                     Leicester         Leicestershire

A joint LA and     As a Council     The provision       Project lead      Our Telecare       The numbers       Proposals have     To ensure that    The telecare
PCT telecare       we are           of basic            worked in         Strategy has       of people         been prepared      telecare          projects will all
and telehealth     reviewing high   telecare such       partnership       identified the     receiving         for the            provision is      be formally
strategy has       cost             as lifeline unit,   with statutory,   following          telecare has,     mainstreaming      effectively       evaluated
been drafted.      placements &     pendant, fall       voluntary and     three              as in many        of Telecare        mainstreamed,     during this
This will          looking at       detectors,          independent       categories: 1.     authorities,      which will         all social work   financial year
support            developing       smoke alarms,       sector            Preventative,      fallen short of   cover the size     teams will        and those that
ambitions to       creative, more   CO detectors,       agencies to       2. People who      the target we     and skill mix of   continue to       demonstrate
develop a          local solutions. flood               implement         meet FACS          set ourselves.    a Telecare         commission        their cost-
range of           Telecare is      detectors and       telecare          criteria and 3.    As a result we    team, the          individual        effectiveness
telecare and       likely to play a temperature         strategy          Telehealth.        have revised a    model of           telecare          will be put
telehealth         significant role extreme             launched in       There is a         number of the     service            solutions as      forward for
services based     in potential     detectors are       the autumn. A     strategy to        processes in      delivery and       part of a         funding in
on 3 work          solutions & we   already             marketing plan    increase the       arranging         management         service           2009/10.
programmes:        are currently    mainstream          developed         overall            telecare. We      arrangements.      package. At       Options of a
• self care/self   learning from    equipment           raising           numbers from       have improved     These              present we are    charging
serve –            other            that are fitted     awareness of      3,500 To           our prescribing   proposals are      working with      regime will be
information        boroughs.        on installation     the benefits      11,000, the        and referral      located within     three control     explored. A
and                                 where needed.       amongst a         increase in        systems to        a wider vision     centres           number of
signposting        A new daily      Any one item        wide range of     preventative       make it easier    which              external to       protocols have
services           living centre is or all the items    audiences         installations to   for SW staff to   emphasises         LCC, and one      been put in
• watchful         planned for      dependant on        including         be funded          obtain            the need to        internal, we      place and
waiting/assiste    2008, which      need and            carers, older     through            Telecare for      see the field of   will continue     training for
d care telecare    will             vulnerability       people and        charges,           citizens. It      Assistive          to build on       staff
– remote           demonstrate a are fitted.            younger adults    supporting         should also be    Technology as      this. In          undertaken to
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Lewisham LincolnshireLiverpool Luton                                      ManchesterMedway                   Merton                      Milton
                                                                                                                               Middlesbrough Keynes

Telecare has        Lincolnshire's    Plans to          We ensure         A project team    • Telecare       1. Awareness      A multi-agency    The Telecare
been                approach to       mainstream        that assistive    has been          continuing to    raising           Telecare          Service is part
integrated into     Telecare has      the Telecare      technology        established,      be included as   sessions are      Group             of the
occupational        been to           service will be   assessments       working to        part of all      planned for a     developed the     Council's city
therapy and         mainstream        made              are carried out   plan the          Social Care      range of staff    Strategy for      wide
social work         services from     following the     as part of the    mainstreaming     packages         in the council,   Middlesbroug      successful
assessment          the start. We     production/rec    initial           of AT and         • Telecare to    NHS and third     h in 2006 and     Community
and was a           mapped            eipt of the       assessment.       ensure its        be included in   sector            continued to      Alarm service
cornerstone of      existing          final             We have           sustainability.   FACS strategy    2. A new          meet to           and therefore
an early            services,         Evaluation        ringfenced and    The whole AT      • Continued      referral form     ensure key        will become
intervention        providers and     report. The       carried           Project will go   partnership      has been          actions were      mainstream
pilot within        interested        findings in the   forward all       live on 1st       working          designed to       delivered. This   within this
older adult         partners. We      report and the    remaining         October. The      between          improve and       membership        existing
social care         worked            Evaluator's       Preventative      first part of     Control Centre   facilitate        will be           service.
which has now       together to       recommendati      technology        the project       team and         referrals         reviewed          Telecare
been extended       understand        ons will help     Grant Monies.     underway is       Intergrated      3. The base for   during 2008 in    equipment will
to clients of all   issues that       to shape the      We plan           Home Safety       Health teams.    the telecare      order to          be provided
ages. A             could affect      statement of      mainstream        packages, the     • Expand         service has       ensure all        following
specialist          the               requirements.     assistive         second Just       successes with   been moved        services are      referral and
assessment          development       Discussions       technology        Checking.         private          to be co-         proactively       assessment in
tool has been       of this service   regarding the     and finance       Falls             support          located with      promoting         the same way
developed           and together      sustainability    this from the     prevention will   organisations    older people’s    Telecare.         as other
which will          came up with      of the service    commissioning     be next and a     i.e. Regard      care              Savings from      community
eventually be       a wide range      will take place   budgets. We       pilot at          Partnership,     management        Older Peoples’    alarm services
integrated into     of services and   at the end of     are embarking     Whitemoss         MCCH and         and OT teams,     residential       are currently.
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           Newham
Newcastle upon Tyne Norfolk                                    North Lincolnshire     North    North     Northamptonshire
                                                    North East Lincolnshire North Somerset Tyneside Yorkshire

In the PTG        Newham          ·Assistive        Development       We plan to         In order to                     Commissionin      The Council's
phase we          Assistive       technology is     plans are in      mainstream        ensure that       North          g and Change      strategy to
established a     Technology      an important      place to          and ensure the    telecare          Tyneside’s     Assistants –      support
positive          (NeAT) has      element of the    increase the      sustainability    resources are     Telecare       Telecare          people with
relationship      been            preventative      numbers           of the range of   put to the        strategy is    (CCATS)           care managed
with Your         mainstreamed    agenda and        permanently       Telecare          most effective    delivered      embedded in       needs means
Homes             into service    the service has   supported         services that     use possible,     through the    geographical      that ongoing
Newcastle, the    provision and   been              and/or            we provide by     the need for      modernisation  areas in order    funding is
Council’s         is managed by   mainstreamed      assessed using    continuing to     specialist        and            to ensure that    linked to
ALMO. From        a dedicated     during the        Telecare          develop this      telecare          development    processes and     savings in care
2008, YHN’s       manager         course of the     approaches.       service in        assessment        of 2 existing  procedures are    budgets. The
telecare team     within the      PTG               New               partnership       and               services, Care embedded          Telecare
is operating as   physical        ·Assistive        installations     with Age          installation      Call mobile    into              Service will be
an expert         disabilities    technology        are running at    Concern, the      roles has been    response team  Directorate       further
‘arm’ of Adult    integrated      specialist        around ten per    Fire Service,     identified and    and the PCT    practice.         embedded in
Services,         service.        workers have      week. We          the Council’s     opportunities     and Council    Action plan for   care managed
providing         Future          been              plan to           Neighbourhoo      to develop this   partnership for2008/9 defines    services
telecare          projected       integrated into   maintain          d Services        need to be        ICES.          actions in a      ensuring all
consultants to    benefits from   social work       funding of this   Housing           pursued.                         number of         new
technically       the Whole       and               level of          Agencies and      Specialist        We are         areas including   customers and
fulfil            Systems         occupational      growth. These     Supporting        posts             nearing        awareness         those
individuals’      Demonstrator    therapy teams,    developments      People            established       completion of raising with       receiving an
needs as          project have    one in each       address both      Providers. The    with resources    the upgrade of other             annual review
assessed by       been factored   locality, and     the               restructuring     from the          incompatible agencies,           are offered a
Social            into the        provide the       analysis/adopt    of ASC            Telecare Grant    base units,    potential         call alarm and
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         NottinghamNottinghamshire
Northumberland               Oldham                                                      Plymouth Poole
                                                                    OxfordshirePeterborough                                                  Portsmouth

The Care Trust  Funding has      The two                            We will build      Telecare           By working      Funding from       ? Business
is taking a     been secured     telecare        As part of our     on the             services           with key        Supporting         case for
number of       for 2008 with    programmes      new Planned        successful         continue to be     strategic       People             mainstreaming
actions to      PTG carry        outlined at     and Rapid          implementatio      commissioned       partners        Programme          telecare
embed           forward and      para 2.1OP036   Response           n of telecare &    as part of         Telecare is     originally until   approved by
effective use   additional PCT   will continue   team, a            continue to        individual care    being           31 August 08       HHSC
of telecare in  / CASSR          during          dispersed          support &          packages as        mainstreamed    has now been       Directorate
Northumberla    funding.         2008/09 also    alarm is           train              appropriate.       and delivered   extended until     and by
nd.             Following the    using           integral to this   assessment         We have taken      by CES. Some    31 March 09.       (Councillors)
                evaluation, a    underspend of   support,           staff to ensure    the decision       of the          This will fund a   Executive
Through Local business case      PTG and SP      customers will     that telecare is   that telecare      essential       full-time          Committee
Government will be               funding. The    have a more        an option          will be integral   support         Telecare           ? Commitment
Review (LGR) produced in         SP              flexible           discussed with     to our ILSS        services are    Officer to         from
there is an     July 2008 to     Commissionin    approach to        users & carers.    (new               commissioned    provide the        departmental
opportunity to set out the       g Body has      the support        To ensure that     integrated         through         specialist         heads, and
work in more level of            approved        that they will     we meet            health,            Supporting      resource and       from PCT, to
effective       funding          partnership     receive, also      demand we          housing and        People grant    focus on the       commit funds
partnership     required to      work with       for high level     have secured       social care and    and ASC core    delivery and       to develop
with housing mainstream          ASCH during     support            additional         support            funding.        promotion of       telecare
to link up      and sustain      2008/09 to      requirements       financial          services for all   These include   new forms of       ? The inclusion
services. A PID the service      jointly         a new carer        resources.         adults). The       a Telecare      assistive          of telecare as
has been        from 2009        commission      registration       Plans in place     use of assistive   Floating        technology.        an integral
prepared to     onwards.         from 2009/10    system will be     to continue &      technology is      Support         Part of the        part of options
implement       Funding will     a countywide    in place within    further            embedded           service for     remit of this      for social care
one alarm       be sought        scheme which    the next few       develop our        within our         people aged     post will be to    packages of
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Reading                                 Richmond Rochdale Rotherham Rutland
                   Redbridge Redcar & Cleveland upon Thames                                                                 Salford         Sandwell

It is planned to   The number of    We recognise      • Telecare       We have           Rothercare is    A Team                            We have
transfer the       new telecare     that for          strategy 2006-   established a     the Council’s    Manager role    The               ensured the
responsibility     users, which     Telecare to       8 objectives     Joint Assistive   established in   has been        development       provision of
of processing      can be seen in   become truly      have been        Technology        house provider   created to      of telecare       sustainable
and managing       2.1OP033/035,    integral and      achieved and     Steering Group    of telecare      help develop    based within      electronic
referrals from     shows a          not marginal      telecare         to develop a      covering all     the             Disability        assistive
the Telecare       positive         we need to        solutions        joint strategy    tenures. A       transformation  Services -        telecare (EAT)
Coordinator to     increase         see the           mainstreamed.    for assistive     dedicated post   agenda,         Community         services is
care               indicating how   potential for     These were:      technology        as Project       including       Equipment         mainstreamed
management         we have made     Telehealth and    upgrade of       and to co-        manager for      promoting the   section to        and have seen
staff as an        an excellent     remote            Careline         ordinate the      Telecare has     use of telecare ensure this is    positive
integral part of   start in         monitoring of     Control          joint             been             services with   developed as a    outcomes
the                developing       people with       Centre,          commissioning     established to   service users,  part of our       resulting in a
assessment         systems to       Long Term         upgrade of       and               implement        commissioners   overall           reduction in
and care           facilitate the   Conditions,       alarm system     procurement       new assistive    of services and approach to       the need for
management         use of           and we are        at Sandown       of telecare and   technologies     partner         assistive         hospital,
process.           Telecare         working with      Court extra      telehealth        and scope out    agencies.       technology.       residential and
RBC will           equipment in     the PCT and       care housing     services. This    further                          Over 300 staff    nursing care.
continue links     close            the Practice      scheme,          group has         enhancements     It is intended from all           EAT services
with the main      collaboration    Based             Telecare         membership        that can be      to increase the sectors trained   are
response unit,     with             Commissionin      ‘smart’ flat,    from              built onto the   range of        in assessment     incorporated
ForestCare         Redbridge PCT    g Consortium      Assessment &     Supporting        existing         information     for telecare to   into new Extra
and to develop     and other        to identify the   quick response   People, Adult     service. This    and devices     ensure this       Care Housing
and formalise      partners.        benefits and      pathways,        Care, PCT and     will build on    available for becomes part        developments
links with         Telecare is      savings that      support for      Practice Based    the telehealth   demonstration of a single         and we are
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Sefton           Sheffield         Shropshire Slough                 Solihull                               South Tyneside
                                                                                        Somerset South Gloucestershire Southampton

There are a      The council       Building on      Telecare         In 2008, the CT    For               • The multi      With the          A multi-agency
number of        has approved      learning from    Services are     plans to: Work     2008/09,work      agency project   support of the    steering group
pilot projects   an Assistive      our projects,    now routinely    with partners,     will continue     group which      LSP we have       manages the
in place with    Technology        national         included as an   Solihull           to raise          oversaw pilot    been able to      development
various          Strategy. The     reports and      option           Community          awareness of      phase is now     mainstream        of Telecare
partners.        Care4you          evaluations we   available to     Housing (SCH)      Telecare,we       moving           the Telecare      services.
                 service has       have             assessment       to roll out        are appointing    forward to       budget within     The
A pilot scheme   produced a        developed an     and care         trusted            a project         supporting       Neighbourhoo      infrastructure
to support       financially       Assistive        management       assessor           officer to work   efforts to       d Services        for the long
people with      sustainable       Technology/Te    teams when       training which     with SCC and      mainstream       enabling us to    term delivery
long-term        business plan     lecare           considering      will enable an     partners to       telecare and     maintain the      of Telecare has
conditions and   for continued     Framework        care planning.   increasing         look at how       telehealth       service in the    been agreed –
EMI with low-    expansion of      that sets out    We believe       number of          we can            having           future. The       this will use
level support    enhanced          recommendati     that the         staff, including   mainstream        identified the   service will be   the current
and/or           devices           ons and a way    Telecare         Housing            services across   need to          operated from     Joint
Telecare, via    beyond the        forward for      option will be   Support            the county.       continue to      our               Equipment
Supporting       preventative      Assistive        self financing   Officers to        We are            take a           ‘community        Store
People,          technology        Technology       as there will    prescribe and      intending to      partnership      warden            processes for
enables          grant. A target   and Telecare     be consequent    order a range      hold a            approach.        service’ and      ordering and
people to        of an             in Shropshire.   reductions in    of telecare        stakeholders      • Telehealth     will continue     maintenance
maintain their   additional        We have taken    the level of     solutions;         day to look at    project (using   to be led by a    and the
independence,    4,000 people      account of       home care and    work with          how this work     remote           cross             current
prevent          using assistive   demographic      other services   Voluntary and      can be taken      monitoring       directorate       Community
reactive         technology by     trends,          required.        Independent        further.The       equipment        team. The         Alarm Service
placements       the end of        projected        There is a       Sector             Telecare          focusing on      team are in       infrastructure
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          Southwark St Helens Staffordshiretockport Stockton-on-Tees
Southend-on-Sea                           S                               Suffolk
                                                               Stoke-on-Trent                                                                      Sunderland

                  We have           The Council       Telecare re-       The               1. Telecare is    • The Telecare     ACS                This is not
The Health &      maintained        has reviewed      launched           Directorate       being             and Lifelines      management         significant
Wellbeing         the Telecare      its Careline      across SCC,        sees telecare     embedded in       (TLC) services     team is            issue because
Partnership       Assessment        service and       offering a         as a key          mainstream        share the          committed to       of the
Board has         Lead Officer      acknowledged      wider range of     priority in       services          same               developing         commitment
agreed a          role for 6 more   that as           kit. SCC           terms of its      through the       infrastructure     Assistive          of city to
programme of      months while      assistive         working to         overall joint     steering group    so have been       Technology         Telecare
work to take      we properly       technology is a   develop            strategy in       which has         converged into     and has            solutions.
forward the       integrate         key feature of    response           maintaining       broad             a single service   agreed the         Sunderland
Transforming      Telecare into     SDS,              services jointly   people in their   stakeholder       with upgraded      mainstreaming      invested
Social Care       our SMART         significant       with PCT &         own homes.        representation    infrastructure     of Assistive       heavily in Tele-
agenda. As        team –            changes will      local housing      As well as the    and will enable   capability and     Technology in      care enabled
part of that we   Southwark         need to be        providers.         core funding      sustainable       with over          Suffolk, its use   services over
have agreed in    Mobile Alarm      made with         Development        already           plans and         7,500 service      within Care        last 2 years,
principle with    Response          partner           of telecare        allocated         procedures for    users. A           Plans and          including not
the PCT to        Team. This        organisations     services is a      arrangements      Telecare          Service team       Individualised     just
optimise our      team was          to maximise       priority for the   are also in       services are      has been           Budgets.           Government
Telecare          created to        the use of        PDSI               hand to use       integrated        established        £600k of the       grant for this
service           combine our       modern            Programme          funding from      within            which includes     PTG funds is       area, but also
through           Community         technology,       Board & a key      the reform        partners’         management,        committed to       mainstream
combining it      Alarm and         secure VFM,       priority in the    grant to          service           technicians,       one year           funding -
with              Sheltered         maintain          draft joint        further           planning          assessment/re      contracts to       currently the
Telehealth,       Housing Out of    positive          commissioning      promote the       arrangements.     view and           pump- prime        latter
this will help    Hours Service     outcomes for      strategy for       service and       2. Improved       recruitment of     and                investment
us achieve our    – to create a     service users &   PDSI:              widen its         communicatio      the 24/7           mainstream         represents
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Surrey            Sutton            Swindon                              Thurrock
                                                    Tameside Telford & the Wrekin Torbay                                              Trafford
                                                                                                                             Tower Hamlets

Until recently    Telecare is a     Evaluation       The Authority     Care &            We have now       Torbay Care       Progress in       TMBC have
approaches to     critical          underway May has invested          Support           established       Trust Telecare    expanding         demonstrated
telecare have     element of        2008 of the      heavily within    Technology        Assistive         Strategy 2006-    take up of        their
been localised    service choice    developments this area, with       Strategy          Technology as     2008 will be      telecare          commitment
via 4 separate    supporting        to date,         the purchase      endorsed by       a key element     updated to        services has      to Telecare as
schemes.          people to         outcomes and and                   both Council &    in our support    reflect plans     continued to      integral to the
County            remain in their   how best to      installation of   PCT as part of    planning          for 2008-09. A    be somewhat       provision of
Telecare          own home. To      mainstream       a new             care & support    process for       service           slower than       high quality
Steering Group    ensure            the Telecare software              services for      service users.    specification     planned. The      health and
established       sustainability    service once infrastructure        Telford &         Practitioners     exists for        main reason is    social care
with partners     we have:          the              that will         Wrekin’s          are familiar      Telecare          that it is more   services by
(GPs, PCT,        1 re-tendered     Preventative support all the       older, disabled   with the          (basic).          difficult to      further
Telecare          the emergency     Technology       new               or vulnerable     options           However sub-      persuade          investment in
specialists) to   alarm and         Grant funding equipment            citizens, so      created. We       contractors to    service users     the Telecare
develop           mobile            ends.            available.        they have         have set aside    our main          and carers of     service despite
countywide        response          Close links      2008 will see     more control      a budget to       providers will    the benefits      the ending of
strategy,         services which    with Homeline the integration      & choice in       purchase the      require similar   and to            the
supported by 3    provide the       and Telehealth of the              achieving their   level of          specifications    reassure them     preventative
implementatio     infrastructure    have been        emergency call    potential for     equipment         to be             about issues      technology
n groups to fit   support for       enabled          centre and the    independent       that we           developed         like ease of      grant. A
new co-           the full range    through the      community         living.Also       believe will be   during 2008-      use than we       partnership
terminous         of Telecare       joint and cross- response          worked in         demanded,         09. Preferred     had expected,     approach to
PCT/SCC           services. New     directorate      service, this     partnership       and have          and dual          particularly      the
areas. Role       providers will    leadership and will allow a        with others       funded it from    sourced           once people       governance,
includes          be in place by    integration      seamless          such as Wrekin    the               suppliers will    have              assessment,
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Wakefield Walsall                              Wandsworth arringtonWarwickshire
                                     Waltham Forest     W                              West      Westminster
                                                                             West Berkshire Sussex

PTG funding       A Business         Waltham           Council has       The                The service        Expanding use     The long-term
rolled over       Case for           Forest Council    agreed to         implementatio      will be            of telecare       strategy for     * Reviewing
from 2007/8       mainstreaming      is working in     mainstream        n of telecare      mainstreamed       arrangements      Telecare is      charging
to sustain        Telecare has       partnership       telecare on the   services has       during 2008.       led to revision   currently out    arrangements
work until        been               with              basis of the      been built         Partial            of response       for              for Telecare
charging          completed; it      neighbouring      evidence, the     around the         mainstreaming      arrangements.     consultation,    and
arrangements      concludes          authorities,      benefits          principles of      has already        Previous          based on the     Community
developed.        Telecare holds     Primary Care      shown to          sustainability     been achieved      reliance on       Independent      Alarm
PCT               many benefits      Trusts and        families and      and                through            informal          evaluation of    Services,
contribution to   for health &       other partners    cost              mainstreaming      training of        carers,           the pilots       exploring
equipment         social care        in the Outer      effectiveness.    . Infrastructure   over 200 social    neighbours,       conducted        options with a
and to            objectives and     North East        Manual and        costs has been     care staff         etc, as           (June -          view to
response          statutory          London            training          absorbed in        within WCC         responders        September        helping make
service in        responsibilities   Partnership to    programme         the                and processes      found not to      2007). A         telecare
2007/8. Virtual   . Telecare can:    develop a         developed for     community          in place for       be sufficiently   Cabinet          solutions more
warehousing       • Facilitate       strategy for      social workers,   alarm service      referrals at all   robust.           Member Key       widely
arrangement       early hospital     integrated        OTs and health    including a        levels of need.    Establishment     Decision is      available for
with Tunstall     discharge.         Community         staff to          dedicated          Referrals for      of joint 24/7     planned for      all older
enables large     • Prevent          Alarm,            identify needs    worker to aid      telecare are       service with      July 2008. The   people
range of up to    inappropriate      Telecare and      for telecare      mainstreaming      made by a          NHS to include    proposal is to   supported at
date stock to     or early           Telehealth        and refer for     . This post        range of social    GP out of         form a pooled    home.
be available      admission into     Services as       installation.     provides           care staff,        hours, RSL call   budget
and is cost       residential        part of its Out   Specialist        liaison            including          centre,           between the      *
effective.        care.              of Hospital       assessment        between            social workers,    extended          Local            Collaborating
                  • Prevent re-      Strategy. A       retained for      service            occupational       District Nurse    Authority and    with partners
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Wigan             Wiltshire                    Wirral   WokinghamWolverhampton
                                     Windsor & Maidenhead                           York
                                                                          Worcestershire

We have a         WCC & PCT          The Telecare       Mainstream         Effective           The authority     The council        Partnerships
commitment        joint approach     grant has been     funding for the    steering group      has committed     has                with the 3
to fund the       to Telecare        very helpful       service has        established for     to mainstream     mainstreamed       emergency
current           development        but is not         been provided      Wokingham           this important    telecare, with     services are
Eldercare         in Wiltshire.      available in       by the Council     Telecare AT         service which     a complete         ensuring that
contract for a    Key                2008/09. The       and PCT.           Home Project        has been in       pathway for        Telecare is
further 2         components         development        A tendering        (specialist OT      place since       telecare           embraced by
years, and will   are:               of Telecare        process for        service)            2004 and we       referrals,         the
continue          •                  will continue      telecare           including           will continue     assessments        organisations.
funding           Commissioned       from existing      service has        Tunstall; local     to fund this      and reviews to     A capital bid
beyond then.      Control Centre     funding from       been               provider            out of the        provide            within CYC has
Eldercare         to                 the                completed,         Forestcare.         prevention        telecare for all   been made for
undertake         manage/receiv      occupational       Senior Link        Partnership         budget for 09-    who meet the       further
installations,    e all adult care   therapy            Eldercare, a       with PCT and        10. Access to     FACs eligibility   investment in
disconnections    community          budget.            nation wide        Supporting          the Telecare      criteria.          08/09. The
, repairs,        alarm &            The Telecare       company with       People.             service will be   Council            grant has been
operate the       Telecare           options being      vast               Project initially   embedded in       contracts for      rolled forward
call monitoring   connections –      seen as an         experience in      funded until        the new           telecare have      to allow for
centre and        contract           extension of       this field, will   Dec 2009 as         customer care     been               continued
emergency         awarded Jan        the tools          bring expertise    key part of         pathway,          established        investment in
mobile            08                 available to all   and skills to      Corporate           providing a       with systems       08/09, with
response          • Telecare         practitioners      the service        Prevention          focus on          for monitoring     the
teams.            equipment          when carrying-     over the next      Strategy but        preventative      and evaluation     expectation of
In addition to    commissioned       out an             three years.       evaluation is       services at the   of outcomes        savings in
funding           through the        Assessments        Outcomes           crucial to          front end of      built into         budget
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                                                  No of entries with one
                                                                                        Barking &
                                                  reference to the text string in                 Barnet
                                                                                        Dagenham
                                                  column A (max = 150)
Keyword                    Note
                                                                                        Careline       • Barnet
                                                                                        services       Telecare
                                                                                        provide
                                                                                                       provided
                                                                                        emergency
                                                                                        alarms to      across all
                                                                                        over 2000      client
                                                                                        people; last   groups.
carer                      Also carers                                          46       #VALUE!        #VALUE!
charg                      eg charging, charged                                 40       #VALUE!       Yes
dementia                                                                        48       #VALUE!       Yes
Overwrite with keyword
and press enter                                                                     0    #VALUE!        #VALUE!
Overwrite with keyword
and press enter                                                                     0    #VALUE!        #VALUE!
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and press enter                                                                     0    #VALUE!        #VALUE!
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and press enter                                                                     0    #VALUE!        #VALUE!
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and press enter                                                                     0    #VALUE!        #VALUE!
Overwrite with keyword
and press enter                                                                     0    #VALUE!        #VALUE!
Overwrite with keyword
and press enter                                                                     0    #VALUE!        #VALUE!

Contact Mike Clark at
telecare@csip.org.uk for
additional assistance
           Bath and                                          Blackburn
                      Bedfordsh
Barnsley   North East           Bexley       Birmingham      with           Blackpool       Bolton
                      ire
           Somerset                                          Darwen

We have    An            Our                Feedback         The            Since the       Immediat
received   evaluation   telecare            from people      outcomes       start of the    e
numerous   report of    service             provided with    from           Enhanced        outcomes
written    the          has        BELL     telecare         provision of   Telecare        – in the
complime   Telecare     recently   Linkline indicates that   telecare       Project there   course of
nts from   &            been       carried  this is seen     equipment      have been       assessme
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                    Bracknell                                   Brighton                              Buckingha
Bournemouth                           Bradford      Brent                    Bristol      Bromley
                    Forest                                      & Hove                                mshire

• A number of       A variety of      The           There are   To date      Bristol      Carelink    Evidence
referrals have      equipment has     Telecare      as of       this has     City         supports    of the
been received       led to an         service has   31.3.08 a   focused      Council      2000        impact of
from the            increase in       developed     total of    on           commissio    people      Telecare
community           independence      through a     608 users   individual   ned the      living in   services
where the clients   and the ability   partnership   of          user         University   their own   and the
     #VALUE!            #VALUE!         #VALUE!      #VALUE!     #VALUE!      #VALUE!       #VALUE!    #VALUE!
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    #VALUE!            #VALUE!         #VALUE!      #VALUE!      #VALUE!      #VALUE!     #VALUE!     #VALUE!

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    #VALUE!            #VALUE!         #VALUE!      #VALUE!      #VALUE!      #VALUE!     #VALUE!     #VALUE!
                          Cambridg                               City of
Bury         Calderdale            Camden           Cheshire                   Cornwall   Coventry Croydon
                          eshire                                 London

15 tenants   We           The PCT &     We have     686 older    Two           Evidence   Telecare is   •A
from         increased    CCC joint     been        people       individuals   taken      playing an    qualiative
Howarth      the range    fund the      piloting    with         suffering     from AT    increasingl   survey
Close        of           countywid     and         critical     from          referral   y             was sent
hostel       avaioable    e Assistive   testing a   and          different     forms      important     to all
moved        Telecare     Technolog     range of    substantia   levels of     indicate   role in the   service
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                                        Derbyshir
Cumbria       Darlington Derby                    Devon         Doncaster Dorset         Dudley      Durham
                                        e

The           Darlington   1.A full     • 343       Devon has   488 users   A full       We carry    A detailed
figures for   set up a     evaluation   telecare    undertake   were        evaluation   out a       evaluation
telecare      Steering     has been     cases       n three     issued      of our       telephone   of
as distinct   Group in     carried      were        pilots to   with        Telecare     quality     Telecare
from          2006 to      out, based   analysed,   trial the   pendant     Service      check 6     provision
single        develop a    on           of which    use of      alarms      has been     wks after   in County
Yes            #VALUE!     Yes           #VALUE!    Yes          #VALUE!     #VALUE!     Yes          #VALUE!
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             East
                       East                                     Gateshea Glouceste Greenwic
Ealing       Riding of                Enfield      Essex                                    Hackney
                       Sussex                                   d        rshire    h
             Yorkshire

A telecare   6 monthly   We have      Evaluation   In           An          We have      Satisfactio   The
user         reviews     commissio    of           addition     ongoing     undertake    n is          Telecare
survey       are         ned an       informatio   to           study of    na           monitored     service is
was          conducted   independe    n&           providing    outcomes    number of    following     respondin
conducted    to          nt           feedback     telecare     for         evaluation   every         g to
in January   monitor &   evaluation   shows:       to greater   customers   s of the     interventi    approx 40
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            Hammers
                    Hampshir                                                             Herefords Hertfords
Halton      mith &           Haringey            Harrow       Hartlepool Havering
                    e                                                                    hire      hire
            Fulham

New users   ?           We have       In line    An           Telecare     Over 50%      Telecare     A
of          Cessation   developed     with       evaluation   evaluation   of actual     services     comprehe
telecare    of          an            OHOCOS     of the       complete     Telecare      deliver      nsive
are         overnight   assessme      & WBSF,    Telecare     d;           installatio   positive     survey of
telephone   care        nt tool       our        service      including    ns have       impacts      telecare
d by our    package     used by all   p/ships    done in      28 people    been for      for users,   users and
 #VALUE!    Yes         Yes            #VALUE!    #VALUE!      #VALUE!     Yes            #VALUE!      #VALUE!
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                                                                  Kensingto                          Kingston
                           Isle of      Isles of                                           Kingston
Hillingdon Hounslow                                  Islington    n&        Kent                     upon
                           Wight        Scilly                                             upon Hull
                                                                  Chelsea                            Thames

During        Telecare     Between      Equipmen     ICES         2207        The          Each new      During
07/08         has been     April 2006   t has        supplies a   residents   outcomes     telecare      2007 a
Hillingdon    a priority   and          predomin     wide         have        and          referral      questionn
built a       area for     March        antly been   range of     telecare,   benefits     has a visit   aire was
robust        Hounslow     2008,        used to      sensors      352 ASC     accociated   from Hull     sent to
infrastruct   in 07/08.    telecare     enable       including    funded &    with         Churches      service
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                                                                                                  Leicesters
Kirklees   Knowsley Lambeth        Lancashire Leeds                                Leicester
                                                                                                  hire

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The       example,    People       Telecare     an ongoing basis through both a    d an initial   form is
Equipmen a 17-year    who          Service      telephone survey process and       evaluation     given to
t Quality old young   received a   (LTS) is     face to face reviews of existing   of those       people
and       man with    preventati   provided     service users who have received    using          who visit
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             Lincolnshi                            Manchest                             Middlesbr Milton
Lewisham                Liverpool Luton                     Medway          Merton
             re                                    er                                   ough      Keynes

Telecare     Lincolnshi   Telecare     We keep a   400 Home     The         Evidence    For older   The
services     re's         was          data base   Safety       successes   includes:   people we   Telecare
are          Telecare     implemen     of all      packages     of          1.          have been   Service is
central to   service      ted in Jan   customers   (HSP)        Telecare    Numbers     able to     very
the          interim      08 and       who         purchased    in          of people   demonstr    successful
preventio    evaluation   the first    receive     : Lifeline   Medway      admitted    ate the     and has
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                                     North East North
Newcastle                                                  North    North          North     Northamp
          Newham        Norfolk      Lincolnshi Lincolnshi
upon Tyne                                                  Somerset Tyneside       Yorkshire tonshire
                                     re         re

Our        Benefits     ·Recent      Carelink   The        There       Positive    DVD         The
telecare   to service   independe    has        outcomes   have been   outcomes    produced    Council
user       users        nt           responde   we have    1153 new    have been   2007,       published
group      included     evaluation   d to 173   acheived   users of    achieved    (case       nationally
includes   remaining    of AT        fallers    from       telecare    through     studies     recognise
people     in their     service      who are    those      services    effective   Harrogate   d research
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Northumb Nottingha Nottingha                        Oxfordshir Peterboro                              Portsmout
                             Oldham                                      Plymouth Poole
erland   m         mshire                           e          ugh                                    h

We have      An           Evidence      We have     We have       137                  It has
                                                                              270 rise in             Evaluation
been         evaluation   from          installed   made          referrals   numbers  been clear     by
gathering    process is   assessors     around      genuine       have been   helped bythat the       University
data         currently    shows         1200        improvem      received    PCC = 88%profile        of
about        underway     that          dispersed   ents with     since       rise     given to       Portsmout
quality of   to assess    telecare is   alarms      a five fold   August               assistive      h has just
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                                  Richmond
                        Redcar &                    Rotherha
Reading     Redbridge             upon     Rochdale          Rutland                    Salford       Sandwell
                        Cleveland                   m
                                  Thames

Reading’s   Our         Our          • Pilot      All         Our           A limited   Increased     There
Telecare    recent      telecare     project      Telecare    customer      number of   numbers       were 365
Project     equipmen    service is   assessing    users are   satisfactio   items of    of people     new
was         t survey    integrated   effectiven   reviewed    n results     equipmen    using         recipients
launched    indicated   with         ess of       on a bi-    for           t have so   Telecare      of
in          that 94%    Homecall,    Telecare     annual      Rothercar     far been    initiatives   Telecare
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                                                                        South
                          Shropshir                                               South              Southamp
Sefton        Sheffield             Slough         Solihull    Somerset Glouceste
                          e                                                       Tyneside           ton
                                                                        rshire

The           In          Use of      355 new      Positive    The         The          A 45 year    A client
annual        2007/08     Telecare    users        outcomes    telecare    internal     old          satisfactio
Customer      there       has been    received a   from the    grant for   evaluation   woman        n survey
Satisfactio   were 1278   undertake   Telecare     provision   2006/07     focused      recovering   was
n Survey      new         n           service      of new      benefited   on           from a       complete
undertake     customers   alongside   and were     telecare    595         understan    serious      d for
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Southend- Southwar           Staffordsh           Stockton- Stoke-on-                                   Sunderlan
                   St Helens            Stockport                     Suffolk
on-Sea    k                  ire                  on-Tees Trent                                         d

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The new    on of        Users         currently     evaluation   separate      residents   the house    Service
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service    shows we     improved      with ILA-     been         equipmen      upgraded    for his      in 2007
was        are          feelings of   provided      undertake    t installed   from        wife who     with aim
launched   helping to   safety and    residential   n with       including     Lifelines   has severe   of
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                                                Telford &
                                                                                          Tower
Surrey       Sutton      Swindon       Tameside the       Thurrock           Torbay                  Trafford
                                                                                          Hamlets
                                                Wrekin

In 07/8      We          2007/08       The         We           An           Client and   We         All service
spent        conducted   saw a         growth of   complete     evaluation   carer        surveyed   users and
£427k        a review    significant   this        d our Care   was          feedback     10% of     carers
(46% total   of          increase      service     & Support    carried      from         new        receiving
budget).     outcomes    in people     has been    Technolog    out in       personal     service    new
Underspe     for a       applying      quite       y Strategy   Thurrock     interview    users,     Telecare
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                        Waltham Wandswo Warringto Warwicks West      West                            Westmins
Wakefield Walsall
                        Forest  rth     n         hire     Berkshire Sussex                          ter

Family       The        Feedback     Survey of    The in-      Across      Case         Independ     *
Services     outturn    from         informal     house        Warwicks    Examples:    ent          Develope
partnershi   for new    service      carers       Carecall     hire, in    1:           evaluation   d
p with       service    users and    August 07    service      excess of   Younger      of 150       extensive
Wakefield    users      their        and          provides a   100         Adult with   people       range of
District     provided   carers has   evaluation   communit     customers   PD, and      during       equipmen
Yes          Yes         #VALUE!      #VALUE!      #VALUE!     Yes         Yes           #VALUE!      #VALUE!
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                       Windsor &
                                                    Wokingha Wolverha Worcester
Wigan        Wiltshire Maidenhe Wirral                                          York
                                                    m        mpton    shire
                       ad

There has    • The        The          Ordering     There is              Telecare    An
been         Preventati   variety of   officers     good                  service     evaluation
ongoing      ve           Telecare     who          evidence              outcomes    report is
monitorin    Technolog    detectors    commissio    based on              have been   now
g and        y Grant      provided     n telecare   residents'   134      captured    available
evaluation   was          has been     complete     experienc    people   through     & has
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#VALUE!      #VALUE!       #VALUE!     #VALUE!       #VALUE!     #VALUE!   #VALUE!    #VALUE!

								
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