Business Research Projects on Pakistan International Airlines Crisis

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							 The Parameters of Projects

                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   1
               Project Parameters:
        Needs, Opportunities, Requirements

                    All projects undertaken by organizations in
                    the corporate, public and non-governmental
                    sector are in response to an internal or exter-
                    nal customer‘s or user‘s need, or in order to
                    exploit an opportunity. Sometimes projects
                    are done in order to conform to some statu-
                    tory requirement.
                    Examples of projects undertaken to satisfy an
                    internal need or opportunity include introduc-
                    tion of an Enterprise Resource Planning
                    System in a large corporation, training of a
                    company‘s employees in Total Quality
                    Management and expansion of a plant‘s
                    manufacturing capacity.
                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   2
               Project Parameters:
        Needs, Opportunities, Requirements

                     Examples of projects undertaken to satisfy an
                     external need or opportunity include the
                     development of a new product or service, and
                     contract work for a building construction
                     project.

                     Examples of projects undertaken to conform
                     to statutory requirements include installation
                     of a filter to reduce the firm‘s pollution
                     emission levels and remodelling a worker
                     hostel as a precautionary measure against fire
                     hazard.



                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   3
         Why Are Projects Undertaken?
  (Example: Compliance with Laws and Regulations)

                                 Projects are sometimes undertaken in order
                                 to comply with legal requirements.

                                 For example, a new law or regulation
                                 requiring that factories immediately reduce
                                 their pollution emission levels may compel
                                 these factories to undertake projects which
                                 are aimed at bringing about structural and
                                 process modifications. Similarly, a law or
                                 regulation requiring that student hostels
                                 reduce the risk of fire hazard would
                                 necessitate projects aimed at complying
                                 with these.

                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   4
                            Relating Needs to Projects
             (Example: The Higher Education Sector in Pakistan)


                                Pakistan„s National Economic Development
                                     (there is an acknowledged need, inter alia, for highly skilled engineers)
      Long-term
      envisaged
       impact                                  Federal Policy and Planning Framework


Acquisition of advan-        Improve Existing         Institutional & Re-        Develop Human             Other
ced technical skills &         Infrastructure         gulatory Reforms             Resources               Fields
   competency in the
  designated priority
 fields with emphasis
 on quality education
                                           Primary            Secondary             Tertiary          Vocational


 Projects to establish „Engineer-
ing Universities“ of international                                      Colleges            Universities
 standard in Pakistan in coopera-
    tion with leading Austrian,
Chinese, French, German, Italian
     and Swedish universities
                                               Establish New Universities           Upgrade Existing Universities

                               Assistant Professor Dr. Aurangzeb Zulfiqar Khan
      Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan           5
                       Project Parameters: Goal

                            All projects have one prime goal – for e.g.,
                            the development of a new camera, con-
                            struction of a railway station, regeneration
                            of a derelict neighbourhood, or process re-
                            engineering for a large organization.

The goal must be as specific as possible so that there is no
ambiguity about what the project intends to achieve. In addi-
tion to the prime goal, projects may have subgoals and sub-
sidiary goals (objectives). The project goal and project
deliverables along with all the requirements and specifica-
tions, which must be met by the project for it to be consider-
ed complete, determine the project‘s scope. A project which
does not achieve its goal is seen as failed.

                           Assistant Professor Dr. Aurangzeb Zulfiqar Khan
  Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   6
                 Project Parameters: Goal
                                  (Important Topics)


 Project Proposal
 Project Contract
 Project Charter
 Elicitation of Project Requirements and Specifications
 Project Statement of Work
 Project Scope Statement
 Project Work Breakdown Structure
 Scope Creep, Control and Verification
 Project Change Management
 Project Integration Management

                          Assistant Professor Dr. Aurangzeb Zulfiqar Khan
 Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   7
  Project Output & Outcome: Highway Example

Project Phase                                                 Project Life-Cycle
                                                                                                  Project
                                                           Initiation, Planning,                  Output
                                                          Implementation and
                                                         Closure of the Project

Operations Phase
                                                                         Economic – Impact on investment,
                        Short-term                                        trade, local businesses, tourism,
                                                                            employment, inflation, wealth
                                                 Selected
                                                                            accumulation and distribution
                                                  Project
                       Medium-term               Outcomes
                                                                          Social – Impact on services like
                                                  (+ and -)             health and education, travel, crime,
                                                                         social relations, communities‘ out-
Not Projects:
                                                                                   look and values
Routine main-           Long-term
tenance & repair

Projects: Highway extension, widening, recarpeting, con-                  Environmental – Impact on fauna
                                                                          and flora, pollution levels, waste
struction of bridges, additional exit and entrance ramps,
                                                                             accumulation and disposal
petrol stations and rest stops etc.

                             Assistant Professor Dr. Aurangzeb Zulfiqar Khan
    Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan     8
                      Project Parameters: Cost

                      All projects necessarily incur a cost because
                      they consume resources. There can be a
                      multitude of cost items which are incurred on
                      projects, some of which are regular, others
                      periodic, and others non-recurring (i.e. which
                      are incurred usually once in the course of the
                      project life-cycle) in nature.

Estimating the cost of a complex project with a high degree
of accuracy can be quite difficult in its early stages due to a
paucity of information. Project Management offers several
methods for estimating a project‘s cost. However, cost over-
runs are common on projects and are considered a manifes-
tation of project failure.

                          Assistant Professor Dr. Aurangzeb Zulfiqar Khan
 Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   9
                      Project Parameters: Cost
  (Examples of Non-Recurring & Regularly Recurring Costs)

     Usually Non-Recurring                                Usually Regularly Recurring

 Land acquisition                                   Salaries of project staff
 Establishment of project                           Rent for project facilities
  and furnishing site office                         Operating expenses (incl.
 Recruitment, selection and                          utilities)
  training of key project staff                      Travelling and meetings
 Procurement of hardware,                           Project inputs and raw
  software and other                                  material being supplied on
  technical equipment for                             regular basis
  project                                            General administrative and
 Consultancy                                         miscellaneous
 Special project audit
 Licenses and permits from
  officials concerned
                          Assistant Professor Dr. Aurangzeb Zulfiqar Khan
 Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   10
                  Project Parameters: Cost
           (Important Topics in Project Cost Management)


 Categorization of Project Cost Items

 Top-Down Project Cost Estimation Methods

 Bottom-Up Project Cost Estimation Methods

 Deterministic / Probabilistic Project Cost Forecasting

 Project Cost Baseline

 Synchronization of payments due with release of funds

 Earned Value Method



                           Assistant Professor Dr. Aurangzeb Zulfiqar Khan
  Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   11
                      Project Parameters: Time

                     All projects have a life span, namely, the inter-
                     val between the point in time the project for-
                     mally commences and the point in time when it
                     is completed or prematurely terminated.

The project life-span can range from very short - for e.g.,
one week for recataloguing books in a public library - to
very long, for e.g., eight years for the construction of a large
dam with attached electric power generating station.
As with cost, it is often difficult to determine the life-span of
a project with a high level of accuracy, especially in the pro-
ject‘s early stages. Schedule overruns are common in pro-
jects and, like cost overruns, they too are also considered a
manifestation of project failure.
                           Assistant Professor Dr. Aurangzeb Zulfiqar Khan
  Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   12
                    Project Parameters: Time
            (Important Topics in Project Time Management)


   Project Activities
   Dependency Relationships Between Project Activities
   Project Activity Duration Estimation
   Project Milestones
   Project Schedule Baseline
   Project Gantt Charts
   Network Diagrammes (Arrow-on-Arrow, Arrow-on-Node)
   Critical Path Method
   Programme Evaluation Review Technique
   “Crashing“ the Project
   Earned Value Method
   Time Management Training for Project Staff
                             Assistant Professor Dr. Aurangzeb Zulfiqar Khan
    Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   13
              Project Parameters: Uniqueness


                        All projects are unique! No two projects are
                        completely alike – even if they have the same
                        goal and scope, same life-span and allocated
                        budget, and same project manager and team.

Every project will always differ in some respect, however
small, from another similar project, for e.g., in the project‘s
location, incurred cost and time, in the manner in which it
was managed, planned and implemented and the metho-
dology which was applied to it, in the project stakeholders
and the frequency and intensity of interaction with them
over the project life-cycle, in the risks, issues and problems
which surfaced in the course of the project life-cycle, and
so forth.
                          Assistant Professor Dr. Aurangzeb Zulfiqar Khan
 Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   14
                         What Projects Are Not
Projects must not be confused with an organization‘s
on-going and recurring operations. For example:

- Customer invoicing and billing
- Fabrication or assembly of automobiles
- Routine procurement of agricultural inputs for a brewery
- Airline flights
- Advising a bank client of stock market investment opportunities
- Treatment of patients in a hospital emergency ward, and
- Counselling of soldiers on a tour of wartime duty

are not projects even though they may exhibit project characteris-
tics (goal, time-frame, cost).

                          Assistant Professor Dr. Aurangzeb Zulfiqar Khan
 Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   15
     Simple, Complex and
     Impossible Projects

                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   16
                            Project Complexity
                     Examples of „Simple Projects“


               Research Papers                                                     Relocating




               Tree Planting Campaigns                                             Weddings



               Relief Collections                                                  Painting



               Preparing for
               Examinations                                                        Parties


                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   17
                            Project Complexity
                   Examples of „Complex Projects“


               Bridges                                                       Nuclear Power
                                                                             Stations



               Ocean Liners                                                  Dams



               Commercial Aircraft                                           Skyscrapers




               Olympic Games                                                 Man on the Moon


                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   18
                            Project Complexity
                   Examples of „Complex Projects“


                 Highways                                                 Large Factories



                  Airports                                                   Power Grids



                 Transnational                                                  Software
                 Oil & Gas Pipelines


                                                                                Movie
                  Weapon Systems                                              Blockbuster

                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   19
      Impossible Projects – Some Examples

             Make a Machine to turn Water to Wine


             Create the Pill of Immortality


             Design a Spaceship for Intergalactic Travel


             Invent a Time Travel Machine


             Construct a Teleportation System
                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   20
On „Possibility“ & „Impossibility“ of Projects

  The level of sophistication of technology and depth
  of knowledge determine, among other factors, the
  „possibility“ of „impossibility“ of projects. Some
  projects which were deemed impossible in the past
  – such as NASA‘s moon mission – have become
  possible in our time.

  And although the projects in the previous slide may
  be „impossible“ to achieve now given our present-
  day technology and knowledge, they may certainly
  „become possible“ in the coming years and decades
  as science advances.
                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   21
Projects and the Phenomena of Change
                      Projects go hand in hand with change.
                      Change may have a profound effect on
                      organizations – irrespective of whether
                      they are in the private, public or non-
                      governmental sector.

                      Change can also have an enormous and
                      long-lasting impact on the economies,
                      societies, politics and environment of
                      countries, regions, continents and even
                      the whole world.
                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   22
            Typical Attributes of Complex Projects
   Broad scope, large number of delivera-                   High levels of risk and uncertainty
    bles, complex and changing require-
                                                             Quality considerations have high priority
    ments & specifications
                                                             Constant monitoring and evaluation along
   Long life-span & highly capital-intensive
                                                              with application of controlling measures
    with involvement of lending institutions
                                                              indispensable
    and venture capitalists
                                                             Flexibility to adapt to changing situations
   Human resource, information and
                                                              and priorities
    technology-intensive
                                                             Formation of international consortiums
   Substantial specialization, expertise and
                                                              and cultural management considerations
    experience needed from project team
                                                             High potential for conflict
   Sophisticated project management
    methodology needed                                       Strong leadership skills required of
                                                              project manager and motivation and
   Thorough project planning, a well-
                                                              tenacity of the project team
    structured project organization and clear
    delineation of roles and responsibilities                Large net of suppliers, vendors and
    of key stakeholders is a prerequisite for                 contractors
    success
                                                             Political and social pressures
   Numerous stakeholders (some
                                                             Bureaucratic hassles
    supportive, others adversarial) and need
    for extensive communication and                          Anticipated and unanticipated Issues
    coordination
                               Assistant Professor Dr. Aurangzeb Zulfiqar Khan
      Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   23
               Major Projects in
                   History

                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   24
            Projects in Historical Context

   Projects are presumably as old as mankind
itself. Even the cavemen could be considered as
  „project planners and implementers“ of sorts.

Great civilizations have come and gone over the
 millenia but the imposing structures they left
 behind for posterity will always instill in us a
             permanent sense of awe.

 Projects in antiquity, and later in the medieval
period tended, by and large, to be architectural
                    in nature.
                          Assistant Professor Dr. Aurangzeb Zulfiqar Khan
 Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   25
            Projects in Historical Context

 Projects in the contemporary age are much
more complex, diverse in nature, and resource-
   intensive than they were in olden times.

Possible Reasons: The industrial revolution, the
 relentless advance of science and technology,
    the knowledge explosion and consequent
 diversification and specialization of skills, vast
resource availability, consumerism, orientation
  towards development and the emergence of
 management as a way of getting things done.
                          Assistant Professor Dr. Aurangzeb Zulfiqar Khan
 Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   26
         Origins of Project Management
                                          Management has been excercised in the
                                          planning and implementation of complex
                                          project undertakings for thousands of
                                          years. A comparison with modern project
                                          management is not possible as few and
                                          incomplete records exists of the project
                                          management methodologies which were
                                          used in ancient times.

                                          The fact that structures like the pyramids
                                          and Sphinx of Egypt and the Roman
                                          Aqueducts in western Europe have
                                          withstood the passage of centuries to this
                                          day is a testimony to the design,
                                          engineering and project management
                                          skills of ancient civilizations.
                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   27
   The Seven Wonders of the Ancient World




                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   28
          The Medieval European Cathedrals
                              The great “gothic” cathedrals of Europe are
                              architectural masterpieces whose ornate presences
                              have graced ancient town - and cityscapes in Austria,
                              Belgium, England, France, Germany, Italy and
                              Switzerland since they started appearing in the 12th
                              century.

                              Construction of, and extension work on, these
                              massive edifices continued often over decades and
                              even centuries. Generations of architects, craftsmen
                              and masons worked tirelessly on erecting these
                              cathedrals, whose towers dwarfed all other structures
                              in their day.

                              Their vaulted ceilings, massive columns, imposing
                              portals, myriad statues, splendid stained glass
                              windows and other impressive features aptly testify to
                              the determination and ingenuity of yesteryears
                              Europeans.
                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   29
                                   The Muslims
                                  For over one thousand years the lands of the
                                  Muslims have spawned a cornucopia of cultural
                                  treasures.

                                  From the fertile provinces of Spain to the verdant
                                  Indonesian archipeligo, and from the windy steppes
                                  of Central Asia to the scorching hot desert of North
                                  Africa, the graceful domes and soaring minarets of
                                  the mosques, magnificent palaces, enchanting
                                  gardens, imposing forts, majestic marble tombs and
                                  mausoleums, and colourful arabesque decorative
                                  artwork have inspired countless millions for genera-
                                  tions. Without them our world would culturally be a
                                  much poorer place.

                                  An interesting feature of Muslim architecture is its
                                  reflection of the influence of different styles which, in
                                  turn, reflect the distinctive traditions and subcultures
                                  prevalent across the Ummah.
                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   30
                 The Aztecs, Incas and Mayas
                                             The vast stretch of land from Northern
                                             Mexico to the southern reaches of Chile was
                                             once home to three great civilizations – the
                                             Aztecs, Incas and Mayas.

                                             Cities which once counted amongst the
                                             largest of their day, a plethora of pagan
                                             deities, divine absolutist monarchs, dread-
                                             inspiring Priests presiding over sacrificial
                                             alters splashed crimson with the blood of
                                             human victims, colourful feather-studded
                                             costumes, fearsome warriors and merciless
                                             wars of conquest and subjugation, and a
                                             huge repository of arcane knowledge are
                                             their legacy – as are the monumental
                                             pyramid-shaped structures and other great
                                             buildings which have withstood the ravages
                                             of time and attract hordes of tourists every
                                             year.
                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   31
                                   The Romans
                                             Rome – eternal city and power hub of the
                                             ancient world‟s mightiest Empire. Spread
                                             over three continents, ancient Rome was
                                             feared for its conquests, brutality and sub-
                                             jugation – and held in awe for its artistic
                                             accomplishments, superb urban planning
                                             and unrivalled engineering prowess. Rome‟s
                                             legal, political and administrative systems
                                             have significantly influenced its modern-day
                                             western counterparts.

                                             1500 years after its collapse, Rome„s legacy
                                             lives on. The remains of its roads, imposing
                                             fortresses, walls, bridges, aquaducts and
                                             archways, its famous public baths, libraries
                                             and amphiteatres, its luxurious villas and
                                             gardens, its simple garrison stations, and its
                                             splendid temples, palaces and cities dot a
                                             vast area around the Mediterranean Sea.
                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   32
                                     The Hindus
                                             In the second and first millenia B.C., contin-
                                             uous treks of Aryan migrants from Central
                                             Asia, Afghanistan and Iran settled in North-
                                             ern and North-West India. With them, the
                                             great religion of Hinduism gradually evolved.

                                             Hinduism is perhaps the most complex of all
                                             religions. It has no single founder, encom-
                                             passes many schools of thought and trad-
                                             itions, is based on a colossal set of scrip-
                                             tures, is polytheistic and has a complex
                                             pattern of social relationships and rituals.

                                             Hindus have made major contributions to art
                                             and science. Their architectural edifices are
                                             perhaps the most visible and enduring sym-
                                             bol of their ancient legacy and grace a vast
                                             swath of land extending from modern-day
                                             Pakistan deep into South-East Asia.
                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   33
                        The Ancient Egyptians
                                             As the world‟s oldest civilization, ancient
                                             Egypt has fascinated and mystified mankind
                                             for thousands of years down to the con-
                                             temporary age.

                                             Famed for its wealth, efficient administra-
                                             tion and Nile irrigation system, vast accumu-
                                             lation of knowledge, and ruled for thousands
                                             of years by generations of Pharaos who en-
                                             joyed god-like status over their minions,
                                             ancient Egypt was for a long time the super-
                                             power of the ancient world.

                                             Ancient Egypt„s heritage is the prime focus
                                             of interest for tens of thousands of curious
                                             foreign visitors who flock to Egypt every
                                             year to behold the multitude of well preser-
                                             ved monumental columned and hierograph-
                                             ed temples, palaces and pyramidal graves.
                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   34
                          The Ancient Chinese
                                             China –Kingdom of the Middle and land that
                                             for centuries attracted the interest, awe and
                                             envy of much of the world. Known for the
                                             splendour of its imperial courts, its tea,
                                             spices, silk, wisdom, numerous inventions
                                             and generally for the finer things of life,
                                             China evolved one of the richest cultures.

                                             The Chinese were great builders and left
                                             behind myriad magnificent edifices for pos-
                                             terity. The Great Wall of China which snakes
                                             its way across thousands of miles of inhos-
                                             pitable mountainous terrain remains unsur-
                                             passed in extent and power as does the
                                             Forbidden City in Beijing in its grandeur.
                                             Colourful palaces, temples, pagodas, mau-
                                             soleums and other structures testify to the
                                             ingenuity of the ancient Chinese whose
                                             urban centers were the largest in the world.
                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   35
   Origins of “Modern” Project Management

                              Project Management, as we are familiar with it
                              today, is a comparatively recent addition to
                              management science.

                              Project Management arose out of the need to
                              effectively and efficiently manage very large and
                              complex projects for which the conventional
                              management approach was considered
                              inadequate.

                              Project Management tools and techniques were
                              first systematically applied by the United States
                              Department of Defence.


                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   36
                  Major Projects in the
                   Contemporary Age
 (Some graphics in this section contain embedded web-hyperlinks)
                                  Just Click on Them!
                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   37
           How Important are Projects?


    Projects are the building blocks of the
 myriad achievements in the architectural,
 artistic, economic, scientific, technological,
        and in many other fields which
      characterize our human civilization

    Life, with all the comforts and niceties
      as we know it today, would not be
           possible without projects!

                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   38
           Projects in the Contemporary Age
                             (Example: Buildings)

                                 Every building in the world from the crudest
                                 garden shed to the ritzy glitzy cloud-piercing
                                 behemoths constructed from steel, concrete
                                 and glass that shape cityscapes across the
                                 globe started their existence as projects.
                                 Buildings are the most ubiquitous symbols of
                                 projects on our planet. They serve many fun-
                                 ctions– for example, residential, work, offi-
                                 cial, educational, cultural, medical, industrial,
                                 shopping, recreational and religious.
                                 Building are constantly getting taller and out-
                                 landish in their appearance as cities are ra-
                                 cing to compete with each other in the battle
                                 of superlatives.

                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   39
           Projects in the Contemporary Age
                    (Example: Civil Infrastructure)

                                   Every nation needs a robust, well-conceived
                                   and maintained, and expanding physical
                                   infrastructure in order to grow and prosper.

                                   The entire stock of a country‘s physical
                                   infrastructure is based on projects. For
                                   example, dams, irrigation systems,
                                   electricity generating stations and
                                   transmission systems, airports, seaports,
                                   railway and highway systems, bridges and
                                   tunnels, shipping canals, factories, buildings
                                   and urban development all started their
                                   existence as projects. Subsequent modifi-
                                   cation or expansion work on them is also
                                   done through projects.

                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   40
           Projects in the Contemporary Age
                  (Example: Electricity Generation)

                                 Can anyone imagine life without electricity?
                                 For our contemporaries who takes this
                                 ubiquitous source of energy for granted, the
                                 notion would be hard to swallow! After all,
                                 we use it to power our electrical appliances
                                 at home and in our workplaces, to run the
                                 machines in our factories, to light up our
                                 homes, streets and cities, and so forth.
                                 Without electricity a modern economy would
                                 grind to an abrupt halt.
                                 Vast sums are being spent annually world-
                                 wide on projects for building thermal, hydro
                                 and nuclear power stations and the requisite
                                 transmission infrastructure for distributing
                                 the electricity produced in these stations.
                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   41
           Projects in the Contemporary Age
     (Example: Electricity from Renewable Sources)

                                 Electricity is, without a shred of doubt, indis-
                                 pensable for modern societies. But it also
                                 comes at a high price, not only in monetary
                                 terms but also in terms of the permanent
                                 depletion of limited natural resources and the
                                 adverse impact which the „conventional“
                                 electricity generating stations have on our
                                 physical environment.
                                 For years interest has been steadily growing
                                 in tapping alternative or „renewable“ sources
                                 of generating electricity, namely, solar, wind,
                                 geothermal, biomass and tidal, which do not
                                 exhibit the drawbacks of their conventional
                                 counterparts. However, the overall share of
                                 renewable energy is comparatively small.
                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   42
           Projects in the Contemporary Age
                             (Example: Crude Oil)

                                 Crude Oil –The world‘s „Black Gold“ and
                                 precious natural resource that keeps the
                                 global economy functioning – as well as our
                                 motor vehicles. It is the source of the inesti-
                                 mable wealth of degenerate Arab Princes and
                                 powerful oil companies and the propeller of
                                 the Middle East‘s economic bonanza.
                                 Governments and the corporate sector have
                                 invested vast sums in on- and off-shore oil
                                 exploration and extraction projects, and to
                                 develop the requisite processing and distribu-
                                 tion infrastructure, such as petroleum refine-
                                 ries, storage containers, tankers and pipe-
                                 lines, some of which carry oil across national
                                 borders over thousands of miles.
                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   43
           Projects in the Contemporary Age
                           (Example: Natural Gas)

                                 Natural Gas, like crude oil, is a hydrocarbon
                                 and is important – though on a comparatively
                                 lessor scale - for keeping the global economy
                                 functioning. Natural gas is used, inter alia, to
                                 generate electricity in thermal power sta-
                                 tions, as an industrial input and for heating
                                 homes and offices in winter. Compared to
                                 crude oil, natural gas is considered an
                                 „environmentally-friendly“source of energy.
                                 As with oil, vast sums have been invested
                                 over time in projects for on- and off-shore
                                 natural gas exploration and extraction, for
                                 developing processing facilities and for trans-
                                 porting natural gas through pipelines, some
                                 of which are also thousands of miles long.
                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   44
           Projects in the Contemporary Age
                                (Example: Roads)

                                 All of us travel down two roads – the bumpy
                                 road of life, and the asphalted roads criss-
                                 crossing our planet through its plains, de-
                                 serts, forests and hilly and mountainous
                                 terains, connecting our villages, towns and
                                 cities and other places.
                                 Constructed since ancient times, roads serve
                                 as the prime guarantor for the mobility not
                                 only for the individuals travelling on them but
                                 also for ideas, knowledge, innovations, trade
                                 and commerce. The advent of the automobile
                                 and colossal investment in road construction
                                 and expansion projects across the globe over
                                 the past 100 years has assured man mobility
                                 on a scale never seen before.
                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   45
           Projects in the Contemporary Age
                               (Example: Bridges)

                                 Few of us who have travelled on roads or on
                                 rail tracks would not have crossed a bridge at
                                 some point in time.
                                 Bridges are an integral part of the road and
                                 rail system and are usually constructed at
                                 critical points along the route, such as rivers,
                                 bays, gorges and narrow valleys, where con-
                                 tinuity of the road or rail tracks is not feasi-
                                 ble or desirable.
                                 Building bridges can be a challenging under-
                                 taking for civil engineers and requires a high
                                 degree of skill and precision to minimize the
                                 risk of collapse. In recent years a number of
                                 bridge megaprojects have been completed
                                 around the world.
                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   46
           Projects in the Contemporary Age
                               (Example: Tunnels)

                                 Tunnels – like bridges - are an integral part
                                 of the road and rail system and most of us
                                 would have driven through a tunnel at some
                                 point in time.
                                 Unlike bridges, which are erected to enable
                                 traffic over otherwise impassable terrain,
                                 tunnels are constructed to enable traffic to
                                 pass through big obstacles such as hills and
                                 mountains. Tunnels form the basis for the
                                 sewage and subway systems which have
                                 been constructed in many cities. For civil en-
                                 gineers, tunnel construction projects present
                                 complex challenges for too.
                                 The most famous tunnel is the one under the
                                 English Channel linking the UK with France.
                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   47
           Projects in the Contemporary Age
                               (Example: Airports)

                                 Airports – they are the gateways for quick,
                                 cheap and convenient travel and transport to
                                 destinations within countries, regions, con-
                                 tinents and the whole world.
                                 Whether for business or pleasure, for study-
                                 ing, emigrating, visiting family and friends,
                                 or for myriad other reasons, people are
                                 taking to the skies in ever increasing num-
                                 bers. Airports service hundreds of millions of
                                 passengers and hundreds of millions of
                                 tonnes of freight every year. All over the
                                 world, huge investments are being made in
                                 projects for constructing new („greenfield“)
                                 airports or forn upgrading and modernizing
                                 existing airports.
                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   48
            Projects in the Contemporary Age
(Example: Information & Communications Technology )

                                  An enormous number of projects are being
                                  undertaken by all types of organizations in
                                  the field of information and communication
                                  technology.

                                  We live in the „digital age“ where for years
                                  the focus of interest is shifting towards the
                                  „knowledge economy“. Information on a
                                  scale hitherto unimaginable is being stored
                                  and processed in, and being transferred
                                  from, vast corporate and government com-
                                  puter databases. Without ICT, economic
                                  growth and prosperity would not be possible
                                  on the scale which we have grown accustom-
                                  ed to.
                          Assistant Professor Dr. Aurangzeb Zulfiqar Khan
 Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   49
           Projects in the Contemporary Age
                                 (Example: Mines)

                                 Our planet is endowed with diverse natural
                                 resources in vast quantities. Yet it does not
                                 give up its treasures easily – considerable ef-
                                 fort and cost is needed to access them from
                                 under the surface.
                                 For thousands of years, man has used the
                                 technique of mining to extract the Earth‘s re-
                                 sources. Over time the tools used to develop
                                 mines evolved from crude implements to
                                 sophisticated and massive drilling and exca-
                                 vation machinery. The economic prosperity of
                                 many countries depends on mine products
                                 which include precious/semi-precious metals
                                 and stones besides copper, iron, salt and
                                 uranium and other „less precious“ products.
                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   50
           Projects in the Contemporary Age
                              (Example: Factories)

                                 Factories are the places where production
                                 inputs are transformed into outputs. They are
                                 a pillar of the global economy and responsi-
                                 ble for much of the value creation that goes
                                 with it.
                                 Factories come in all shapes and sizes. Pro-
                                 ducts like aircraft, automobiles, bricks, capi-
                                 tal goods, cement, chemicals, components,
                                 consumer electronics, foods and beverages,
                                 machinery, office supplies, paper, pharma-
                                 ceuticals, IT-Hardware, shoes, steel, textiles,
                                 and weapons are all produced in factories.
                                 Every factory starts initially as a project until
                                 its completion and commencement of pro-
                                 duction (i.e. operations phase).
                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   51
           Projects in the Contemporary Age
                             (Example: Weapons)

                                 Since man walked the earth he is in a perpe-
                                 tual state of conflict with his species. Wars,
                                 within and between states, some lasting
                                 years and even decades, have been (and are
                                 being) fought and countless millions have
                                 perished in a frenzied orgy of violence which
                                 has overshadowed the course of our history.
                                 Todays weapons have evolved into a level of
                                 technological sophistication and devastative
                                 power on a scale never witnessed before.
                                 Billions of monies are spent every year in the
                                 research centres and labs of weapon manu-
                                 facturers in the USA, Europe and Asia on pro-
                                 jects for developing new, even more potent
                                 tools of death.
                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   52
           Projects in the Contemporary Age
                      (Example: Law Enforcement)

                                 Effective Law Enforcement is the requirement
                                 of any civilized society.
                                 The practical responsibility for maintaining
                                 law and order in a country lies primarily with
                                 its police forces. Law enforcement projects
                                 encompass many fields, notably information
                                 management, forensics, development of ad-
                                 vanced communication systems, and major
                                 event security. Due to the sensitivity of law
                                 enforcement work, many of its projects are
                                 subject to intense public scrutiny.
                                 Examples: The Interpol Database, Schengen
                                 Information System, AFIS, and establishment
                                 of state-of-the-art forensic laboratories.

                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   53
           Projects in the Contemporary Age
                    (Example: Social Development)

                                 A nation‘s social development would be in-
                                 conceivable without projects. This is a field
                                 dominated by the public-sector and non-
                                 governmental organizations.

                                 For example, the provision of universal
                                 primary and secondary education, creation of
                                 medical facilities and schemes in remote
                                 rural areas to create awareness about
                                 disease prevention, provision of sanitation
                                 and clean drinking water, promotion of gen-
                                 der empowerment, creation of institutions for
                                 providing microcredits for generating income
                                 and employment for the impoverished are all
                                 the result of projects.
                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   54
           Projects in the Contemporary Age
                             (Example: Education)

                                 Managers like to assert that human resources
                                 are an organization‘s most valuable resource.
                                 Likewise, it seems reasonable to assert that
                                 an educated and technically skilled popula-
                                 tion is a society‘s most valuable resource.
                                 The fact that countries with few natural re-
                                 sources like Japan, Germany, South Korea
                                 and Singapore count among the world‘s most
                                 prosperous aptly illustrates the point.
                                 The education sector offers many opportuni-
                                 ties for projects. Construction of new primary
                                 and secondary schools, vocational training
                                 centres and universities is a case in point as
                                 are projects for expanding and improving
                                 existing facilities and the quality of teaching.
                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   55
           Projects in the Contemporary Age
                                (Example: Health)

                                 Good health is the most precious thing any
                                 human being can have. All the wealth in the
                                 world can offer no solace if a person suffers
                                 from acute and chronic ailments.
                                 Huge sums are being invested in health pro-
                                 jects. New clinics, dispensaries, hospitals,
                                 and rehabilitation centers are being con-
                                 structed. Specialized and highly sophisti-
                                 cated machines for medical diagnostic and
                                 operative purposes are being developed and
                                 introduced. In research laboratories across
                                 the globe, medical researchers are hard at
                                 work searching for cures for a host of disea-
                                 ses and trying to devise new, more effective
                                 techniques of treatment.
                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   56
           Projects in the Contemporary Age
             (Example: New Product Development)

                                 We live in the age of consumerism. As indivi-
                                 duals we constantly want access to a larger,
                                 better and cheaper spectrum of products and
                                 services. The sky is the limit as far as our
                                 demands are concerned.
                                 The development of all new products is typi-
                                 cally a project-based undertaking. It starts
                                 with the recognition of a market demand for
                                 new items – for example, for a sweeter,
                                 frothy non-alcoholic beverage or a sleek,
                                 sexy hand-held high-definition digital cam-
                                 corder which doubles up as a camera. As the
                                 product life-cycle decreases, companies are
                                 coming under increasing pressure to inno-
                                 vate and outperform the competition.
                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   57
           Projects in the Contemporary Age
                       (Example: Crisis Situations)

                                 Relief and rehabilitation projects are undertaken
                                 in response to emergencies or crisis situations
                                 occurring periodically across the globe, caused
                                 by nature (for e.g. earthquakes, floods, torna-
                                 does, hurricanes, cyclones, avalanches, land-
                                 slides, volcanic eruptions, famines caused by
                                 drought, epidemics and pandemics) or by man
                                 (for e.g. civil strife and transnational wars).

                                 Projects of this nature are quite difficult, are
                                 initiated usually at very short notice, can be
                                 dangerous and are emotionally distressing for
                                 both the project staff and beneficiaries. More-
                                 over, the task of coordinating with the officials of
                                 host countries and other stakeholders poses
                                 numerous challenges.
                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   58
           Projects in the Contemporary Age
                             (Example: Processes)

                                 Processes are frequently the focus of pro-
                                 jects.

                                 Processes determine in large measure the
                                 effectiveness and efficiency of the operations
                                 of organizations in the private, public and
                                 non-governmental sectors.

                                 Often, organizations discover that there is a
                                 need for them to modify, optimize, redesign
                                 or completely reeengineer their existing pro-
                                 cess assets with the help of projects in order
                                 to ensure their competiveness, growth or
                                 survival.



                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   59
      Major Projects in Pakistan (Examples)
                                          Tarbela Dam
                                          Mangla Dam
                                          Ghazi-Barotha
                                          HUBCO
                                          Kot Addu
                                          Chashma Nuclear Power Station
                                          Islamabad-Lahore Motorway
                                          Islamabad-Peshawar Motorway
                                          Karakorum Highway
                                          Jinnah International Airport
                                          Allama Iqbal International Airport
                                          Muslim Commercial Bank
                                          National Stadium Karachi
                                          Shah Faisal Mosque
                                          Shaukat Khanum Memorial Hospital
                                          JF-17 Sino-Pakistan Combat Aircraft




                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   60
                                     Mangla Dam

                                       Mangla Dam in Azad Jammu Kashmir is the
                                       world’s twelfth largest dam. One of the two
                                       major dam projects based on the Indus Basin
                                       Treaty of 1960, construction of this dam was
                                       completed in 1967 across the Jhelum River
                                       with a loan from the World Bank. It is located
                                       about 160 kilometres south-east of Islamabad.
The Mangla Dam serves two major objectives: (1) increasing the availability
of water from the Jhelum River for irrigation and (2) generating electricity.
Main structures include 4 embankment dams, 2 spillways, 5 power-cum-
irrigation tunnels and a power station.
The Mangla Dam is 10,300 feet (3140 m) long and 454 feet (138 m) high
(above core trench) with a reservoir of 97.7 square miles (253 km²). Tens of
thousands of persons were displaced in consequence of the dam’s
construction and scores of settlements flooded.
Due to sedimentation losses of approx. 20%, a project to raise the level of
the Mangla Dam by about 30 feet was initiated in 2004. Expected to be
completed in mid-2007, the project will cost approx. 62 billion Rupees.
                           Assistant Professor Dr. Aurangzeb Zulfiqar Khan
  Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   61
             Chashma Nuclear Power Complex

                                              Located at Kundial in Punjab province,
                                              the Chashma Nuclear Power Plant
                                              (CHASNUPP) comprises one existing
                                              nuclear power station. An additional
                                              facility is presently under construction.
                                              CHASNUPP is Pakistan’s second nuclear
                                              power generation plant after the
                                              Canadian-designed KANUPP in Karachi.
Based on Chinese technology and using the pressurized water system
design, construction on the 300 MW CHASNUPP-1 commenced in 1993
and it was connected to the national power grid on 14th June 2000.

In 2004, an agreement between China and Pakistan was signed to set up a
second 300 MW nuclear power generation facility (CHASNUPP-2) adjacent
to CHASNUPP-1.
The project cost of CHASNUPP-2 is estimated at US Dollars 600 million and
the plant is expected to become operational in 2010.

                           Assistant Professor Dr. Aurangzeb Zulfiqar Khan
  Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   62
                 Islamabad-Lahore Motorway
                                              Constructed by a consortium led by the
                                              South Korean Daewoo company over
                                              the period 1992 – 97 at an estimated
                                              cost of around Rs. 30 billion, the
                                              Islamabad-Lahore Motorway was a
                                              massive project involving 3 major river
                                              bridges, 8 interchanges, 27 flyovers, 17
                                              bridges on canal, 39 bridges on drains
                                              and 4 overhead railway crossing, 183
                                              subways and cattle creeps, 22 culverts
                                              on canals and 73 culverts on drains.

                                              Daily traffic capacity
                                              on the 338 kilometer
                                              long motorway was
                                              estimated at 8,000 to
                                              12,000 vehicles per
                                              day. Speed is limited
                                              to 120 kilometers per
                                              hour.
                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   63
                          Karakorum Highway

                                   The Karakorum Highway is the highest
                                   asphalted road in the world. Also called the
                                   friendship highway, it was constructed as a
                                   Sino-Pakistan partnership venture.
                                   The highway was commissioned in 1986 after 20
                                   years of construction work and runs about 1300
                                   kilometers from Havelian near Islamabad,
                                   passes through the Khunjerab Pass at the
                                   Chinese-Pakistan border (4800 meters) and ends
                                   at Kashgar in China’s Xinjiang province.
                                   More than 800 Pakistani and 50 Chinese workers
                                   died in the construction effort.
                                   A project to expand the breadth of the highway
                                   was signed by the Governments of Pakistan and
                                   China in 2006.



                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   64
          Jinnah International Airport, Karachi




The largest domestic and international airport Pakistan, Jinnah
International Airport in Karachi has a passenger capacity handling of 12
million per annum, of which about 6 million are presently being serviced.
It has 16 passenger gates and can service 30 planes at the same time. The
airport is used by a large number of foreign airlines and it is the hub of the
Pakistan International Airlines and several domestic airlines.
                           Assistant Professor Dr. Aurangzeb Zulfiqar Khan
  Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   65
                           Shah Faisal Mosque
                                             Shah Faisal Mosque in Islamabad is
                                             one of the largest mosques in the
                                             world.
                                             Proposed by Saudi Arabia’s late
                                             King Faisal during a state visit to
                                             Islamabad in 1966, and designed by
                                             a Turkish architect, construction on
                                             the mosque lasted from 1976 to 1988
                                             and cost approx. US Dollars 120
                                             million which was paid by Saudi
                                             Arabia.
                                             The architecturally imposing
                                             mosque, which is Islamabad’s main
                                             landmark, has an area of about 5,000
                                             square meters and can
                                             accommodate up to 100,000 persons
                                             on its premises, initially housed the
                                             International Islamic University.
                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   66
               Shaukat Khanum Cancer Hospital
                                   The Shaukat Khanum Memorial Cancer Hospital
                                   and Research Centre in Lahore is the brainchild
                                   of Pakistani politician and philanthropist Imran
                                   Khan after whose deceased mother the complex
                                   is named. The first facility dedicated to cancer
                                   treatment in Pakistan, its mission is to provide
                                   best possible care to cancer patients and those
                                   patients who cannot financially afford treatment.

Construction of the state-of-the-art hospital commenced in 1991 and it was
opened on 29th December 1994. The project cost was about US Dollars 24
million. A massive fundraising campaign was launched in Pakistan and
throughout the world.



The hospital provides free medical treatment to most of its
patients and is financed largely from donations in and
outside Pakistan. Since 1994, tens of thousands of cancer
patients have been treated at the hospital.
                            Assistant Professor Dr. Aurangzeb Zulfiqar Khan
   Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   67
            Major Projects in Pakistan
        (under consideration or in planning)
                                        Basha Dam
                                        Kalabagh Dam
                                        Islamabad International Airport
                                        Turkmenistan to Pakistan/India gas
                                        Pipeline
                                        Iran to Pakistan Gas Pipeline
                                        Universities of Engineering, Science
                                        and Technology




                         Assistant Professor Dr. Aurangzeb Zulfiqar Khan
Department of Management Sciences, COMSATS Institute of Information Technology, Islamabad, Pakistan   68

						
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