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UnitingCare Ageing WebTV Solution Proposal Commercial in confidence
Web TV Project Proposal
Uniting Care Ageing
WEB TV solution
Submitted by
Opensoft Australia
June 2010
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UnitingCare Ageing WebTV Solution Proposal Commercial in confidence
Table of Contents
TABLE OF CONTENTS ............................................................................................................................... 2
1. GENERAL INFORMATION ................................................................................................................... 3
1.1 Points of Contact ................................................................................................................... 3
1.3 EXECUTIVE SUMMARY ................................................................................................... 5
1.4 Project Description ................................................................................................................ 7
1.4 Business Goal ................................................................................................................... 7
2 PROPOSED SOLUTION ................................................................................................................... 8
3. THE POC SCOPE IS AS FOLLOWS: .................................................................................................... 9
3.1 The Data Center Structure for the POC is as follows: ...................................................... 9
3.2 The following components are required for the 2 nominated sites: ................................. 9
3.3 Additional considerations: .................................................................................................. 10
3.4 POC Project Milestones ...................................................................................................... 12
3.4.1 Phase 1- Media Center Part ........................................................................12
3.4.2 Phase 2- Roll out to First Aged Care Center - SITE One ..........................15
3.5 Total Investment cost for POC .......................................................................................... 16
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UnitingCare Ageing WebTV Solution Proposal Commercial in confidence
1. General Information
Uniting Care Ageing (UCA) is looking to a solution that undertakes the installation
and implementation of a communication channel aimed to provide an enhanced
living experience for clients.
UCA is largest provider of aged care in New South Wales and ACT. They have day
centers and people’s own homes and through self care or retirement living.
WEB Based
Project WEB Based TV Tender Project Working Collaboration
Title: Title: Portal
UCA or OSA Office:
Prepared Michael V May Date Prepared: 9th June 2010
by:
1.1 Points of Contact
Position Title/Name/Organization Phone E-mail
Project Sponsor Sandra Black
Program Evelyn Santoro-Di Leva
Manager (if
applicable)
Project Manager
(or designee)
UCA President
or OSA Vice
Chancellor
Customer (User)
Representative(s)
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UnitingCare Ageing WebTV Solution Proposal Commercial in confidence
1.2 Approvals
Position/Title Signature Date
Project Sponsor
UCA President or System
Office Vice Chancellor
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UnitingCare Ageing WebTV Solution Proposal Commercial in confidence
1.3 EXECUTIVE SUMMARY
OpenSoft Australia (OSA) is please to submit a solution for a “proof of concept’
Web TV plan, as a communication channel to provide an enhanced living
experience for your clients. Including a capability for clients and residents to keep
connected to family, staff and the greater community as a whole. The
implementation of WebTV and other similar facilities will also enable Uniting Care
Ageing (UCA) to improve the marketing of their services and capability to clients
for the future.
Our solution is based on an understanding of the “IT” infrastructure currently in
place throughout the UNC Sydney region.
Secondly OpenSoft ( OSA)has been working in the aged car setor for some time and
we understand the need for an information appliance to manage the total
communication experience for your clients and residents, families and carers of
residents, staff and volunteers. In addition OSA are also involved in an R&D
exercise to design and make available to the market a rich appliance inclusive of
WebTV and other interfaces including, video conferencing, home automation
control, and Interfaces to existing HL7 devices and set top boxes.
Our recommendation is to provide a hosted datacentre solution providing the
necessary infrastructure in the datacentre with the ability to interface to two remote
sites within the Sydney Region. We have chosen this strategy as not all the sites
have the capability to test Web TV because they lack the communications
infrastructure, cabling and network availability. Secondly to prove the solution we
only require two sites to test all the functionality. We will provide full functionality
to this Pilot which is comprised of the following components:
a. OpenSoft will make available an interim datacentre for the POC and provide
communication links to two sites,
b. Provision of hardware and network connections from the datacentre to 2
regional sites
c. Provision of a Collaboration portal as the principle hub for information and
distribution
d. Bandwidth capacity to manage the 2 sites up to 2 terabytes of data
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UnitingCare Ageing WebTV Solution Proposal Commercial in confidence
The benefits of our proposal are as follows:
o We have recommended a workshop and a full system specification be
agreed between OSA and UCA before we commence the PILOT. This
will define the scope of the project and ensure a positive financial
return to UCA.
o Due to the fact that the UCA datacentre is unavailable in the short term
and also because the network topology requires upgrading OSA has
offered a hosting solution at a very competitive rate for 3 months to run
the pilot, which means no disruption to the current “IT” infrastructure.
o In addition we have offered an alternate rental solution for the
datacentre infrastructure including bandwidth capacity which offers
considerable cost savings,
o Our solution does not require UCA to purchase Enterprise software
licences for the pilot, providing effective use of your POC budget.
o The pilot only needs to be rolled out to a few sites to test the
functionality however the bandwidth which is available can support
additional sites being added if required at no extra cost in bandwidth.
The total investment for this pilot is $147,250 AUD. In addition we have also
offered an alternate solution whereby the datacentre costs are offered on a rental
basis which reduces the total cost to $135,250AUD.
In conclusion OSA is very keen to work with UCA as long term partner in
establishing a communication portal for your clients/residents . We believe that an
initial workshop to finalise the expectations and responsibilities is a constructive
step in ensuring the success of the pilot. OSA would like to work with UCA for the
long term . We have significant value add we can provide not only for this pilot
exercise but we can also provide other initiatives for the aged care market which
will benefit UCA
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UnitingCare Ageing WebTV Solution Proposal Commercial in confidence
1.4 Project Description
The Web based collaboration TV will allow UnitingCare Ageing to interface with
the residents / clients; and will provide the opportunity to showcase other
UnitingCare Ageing services ( such as running exercise class each morning from the
center for Healthy ageing ); as well as televising the annual Sydney region ball for
those who can not attend.
A Channel dedicated which empowers clients through information. They will
receive notification messages, news stories (RSS), daily menus and messages from
facility / service managers as well as friends and families.
1.4 Business Goal
To implement an installed community collaborative portal that includes
Web TV feeds, as well as Radio feeds ( i.e Aged Care TV ) to enable
effective communications ( chat / text ) and or rich communications (
WEBCAM / video chat ) subject to availability of the network
infrastructure through a portal .
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UnitingCare Ageing WebTV Solution Proposal Commercial in confidence
2 Proposed solution
Using Liferay Collaboration Portal (Community or Enterprise edition) along with
optional Media Portal and Flash Communication Server (Enterprise Edition) as
software to achieve delivery of information and services to the UnitingCare Ageing
for Clients / Staff and Regional offices. This is an architectural view of the total
solution in production for the long term.
Summary diagram of the complete system architecture
Uniting Care Web TV collaboration Portal Remote Site
Remote Doctor
UNITING CARE
HEAD OFFICE
Data Center
Router /
Network DMZ Firewall
Rack
Camera
Media Internet
Server NAS Family & Friends
Regional Office / Day
care Age Care facilities
Media Feed
Aged Care
Aged Care Radio Feeds Channel Satellite
Collaboration
Router/ DMZ
Portal Media Cache
Firewall
Server
Media
Router
TV
VoIP
Screen
Phones STB
Mobile Recording office
DVB / DVB-S
DVB2IP
Encoder
Recording Studio
Required - Network architected to deliver WebTV to UCA
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UnitingCare Ageing WebTV Solution Proposal Commercial in confidence
3. The PILOT/POC scope is as follows:
OSA will provide a hosted Data Center PILOT solution. The hardware components
for the datacenter will include two VMware virtual machines plus a storage SAN .
In addition OSA will provide the network connections from the Data Center to the
following sites which include:
- Tomas Roseby lodge
- Regional office Leichardt
The POC only requires two locations initially. The reason we chose these two sites
is they currently provide the best bandwidth infrastructure in the short term, [the
choice of sites is open for further discussion]. As this is a POC only, there is no
requirement to interface all 20 locations within the region.
3.1 The Data Center Structure for the POC is as follows:
- OSA will provide 2- VMware instances to support the Media Server
and Collaboration Portal
- 2 Terabytes of storage (SAN) for content.
- The Data Center will have full firewall protection
- OSA will manage the servers for the length of the pilot.
- The pilot will be run for a maximum of 90 days.
- If the pilot needs to be extended beyond 90 days, OSA will revisit the
pricing.
3.2 The following components are required for the 2 nominated sites:
- UCA will be required to provide phone lines into the 2 sites
- If the current internet connection is fully utilized then UCA will be
required to provide a new ADSL service per site.
- In each site, there needs to be a laptop / desktop connected for each TV
as the vehicle for delivering the content.
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UnitingCare Ageing WebTV Solution Proposal Commercial in confidence
- OSA will provide a media caching server per site which will service
each TV / Laptop Desktop required on the site.
- Relevant cabling from the switch to the outlets in each site will need to
be provided.
- The ADSL routers per site have to support IGMP 2.
- The provision of each network active component is subject to
confirmation between OSA and UCA infrastructure team.
- UCA will be required to nominate a project manager to work with
OSA.
- A Managed services facility will be made available and managed by
OSA in conjunction with UCA to include the following :
i. Training on the solution
ii. Mentoring Staff per site
iii. Performance Monitoring
iv. Activity & Usage reporting
v. The duration of the managed service is subject to negotiation
between OSA and UCA
3.3 Additional considerations:
1- If UCA require sample movie content like introductory videos then UCA
need to provide the sample movies. OSA will convert the movies into the
proper format and load onto the media server and distribute to the relevant
sites accordingly.
2- OSA will provide a conversion utility for UCA team to be used for any
standard video content to be loaded on to the media server.
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UnitingCare Ageing WebTV Solution Proposal Commercial in confidence
Following diagram shows the proposed POC infrastructure:
Tomas Roseby
TPG Data Center
lodge
ADSL Router
IGMP 2 OSA - Media
Firewall
Router / Cache Server
Network DMZ Firewall
Rack ADSL 2+ UCA LAN
desktop
Vm -
Media NAS
Server
Media Feed
Aged Care Radio Feeds
Internet
Vm
Collaboration Regional office
Portal
Leichardt
ADSL 2+
ADSL Router
IGMP 2 OSA - Media
Firewall TV
Cache Server Screen
UCA LAN
Uniting Care Web TV collaboration Portal
POC for two sites desktop
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UnitingCare Ageing WebTV Solution Proposal Commercial in confidence
3.4 POC Project Milestones
The project will be breakdown to different phases, in phase once OSA will build up the
Centralized part of the solution including streaming server and data center and second phases and
so on would focus on the client side which in this case is the aged care facilities and day centers .
3.4.1 Phase 1- Media Center Services
This phase would cover the first step- installation of the datacenter components including:
No Activity Duration Cost Total Cost
Technical workshop followed by the preparation 9 Days $1100/day
1 of technical specification including architecture $9,900
design including definition of all responsibilities
2 Order & Setup the Linux boxes 2 days $1100/day $2,200
3 Setup Collaboration Portal 2 Days $1100/day $2,200
Training for the design of the portal templates 10 days $1100/day
and page layouts. Portal look and feel themes.
4 (See note 1 below) $11,000
Setup user / passwords for different user types 3 days $1100/day
6 per sites $3,300
7 Setup ftp accounts for client sites 1 day $1100/day $1,100
8 Setup Media Server 3 days $1100/day $3,300
9 Setup NAS for media content 2 days $1100/day $2,200
Convert sample movies for Media Server to 2 day $1100/day
10 stream $2,200
Converting the Aged Care radio Channel into
11 live format feed for portal ( Optional ) 3 day $1100/day $3,300
12 Setup network monitoring module 1 day $1100/day $1,100
13 Security Configuration for 2 servers 2 days $1100/day $2,200
Run a System TEST to make sure everything is 3 day $1100/day $3,300
14 spot on
15 UAT test with client on Phase 1 2 day $1100/day $2,200
16 Apply Feedback changes 3 days $1100/day $3,300
17 Document Phase 1 5 days $1100/day $5,500
Deliver the video streaming guide lines to UAC 5 days $1100/day
18 (see note 2 below) $5,500
19 Hand over to the UAC / IT 2 days $1100/day $2,200
TOTAL 60 days $66,000
Notes to section 3.4.1
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UnitingCare Ageing WebTV Solution Proposal Commercial in confidence
Note 1. We have allocated 10 days to train and assist UCA with the design of the portal templates
and the page layout. If however we only utilize 5 or 7 days then the price will be reduced. It really
depends upon how much work UCA are prepared to input into the project
Note 2. If UCA want to input captured media (eg UCA social ball) then OSA will be required to advise and
also implement a strategy which could take approximately 5 days. If UCA do not wish to proceed with this
feature then these costs can be removed
3.4.1.1 Other Costs:
OPTION ONE: UCA purchase hardware for the datacentre
No Description Cost
1 Media Server Hardware in datacenter incl storage $10,000
2 Media Server Software (Flash media) $10,000
3 Datacenter rack & bandwidth per month $3000 for 3 months plus $11000
one time installation fee of $2000
4 Collaboration portal Hardware (Liferay Portal) $5,000
5 Collaboration portal Software $5,000
6 Media Conversion Tools $2,000
7 DVB2IP Conversion tools and encoders (optional for live Aged
car video feed)
SUB TOTAL $43,000
Option Two: UCA pay for the Rental of the datacentre including all relevant
hardware servers
No Description Cost
1 Media Server Software (Flash media) $10,000
2 Collaboration Portal software $5,000
3 Media Conversion Tools $2000
4 DVB2IP Conversion tools and encoders (optional for live Aged
car video feed ($10,000)
5 Datacenter hardware/bandwidth per month $4000 for 3 months plus $14000
one time installation fee of $2000
SUB TOTAL $31,000
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UnitingCare Ageing WebTV Solution Proposal Commercial in confidence
Phase Assumptions:
UAC to provide user names
Introduction of video clip files would be provided by UAC:
Introduction to UAC Web-TV
Sample video of running Health Center clips
Sample video of Show cases
Sample video of Sydney Region Ball
Licensing of using Aged Care Channel feed is available by
UCA (Subject to taking optional aged care channel feed)
Third party content is not included, but is able to be loaded and
categorized for video content.
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UnitingCare Ageing WebTV Solution Proposal Commercial in confidence
3.4.2 Phase 2- Roll out to First Aged Care Center - SITE One
Service description for first site:
No Description Duration Cost
1 Select the first Age Care Center to connect (Tomas 4 hours $550
Roseby lodge)
2 Order Linux Server hardware
3 Install and Configure Linux OS 2 days $2,200
4 Install and configure VOD / Cache Components on 3 days $3,300
Linux
5 Install Network Monitoring Client 1 day $1,100
6 Test the Configuration ( Performance , Load , 2 days $2,200
Connectivity , Security)
7 Document the Configurations 1 day $1,100
8 Ship & Install The Media Cache / VOD server to the 1 day $1,100
Selected Age Care facility
9 Liaise with Administration to put server on COMM 4 hours $550
room and get it connected to the LAN.
10 Liaise with Network admin to put IP configuration and 4 hours $550
setup and test ftp connections.
11 Test a Media Push from Datacenter to the Client and 1 day $1,200
record the time / delays, configure the time-outs,
router, etc to make sure the media delivery mechanism
is utilized.
12 Workshop for Aged Care users on how to login and get 1 day $1,200
access to the media and collaborate
13 Training for Selected Aged Care Facility - IT person 1 day $1,200
15 Total Cost of Installation for first site 14.5 days $16,250
Phase Assumptions:
- There is a ADSL 2 / ADSL 2+ connectivity available in the regional office with 500
Gig per month download.
- There is a high speed LAN available on the regional premises
- There is a RACK unit available in the regional’s COMM room
- This is an estimate for each site. If UCA wish to contract OSA to install the second site
- then the cost for site 2 will be reduced by approximately 30%
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UnitingCare Ageing WebTV Solution Proposal Commercial in confidence
3.5 Total Investment cost for POC
Purchase 3 Month
TOTAL INVESTMENT COST FOR POC OPTION Rental
Option
1. Design & implementation/training $66,000 $66,000
2. * Hardware & software costs for datacenter $43,000 $31,000
3. Installation of the 1st site ( Rose lodge) $16,250 $16,250
4. Project management costs $22,000 $22,000
Total Investment $147,250 $135,250
Installation for each additional site $10,000 $10,000
Notes to the tender response:
1. Hardware pricing is exclusive of UCA buying agreements with vendors.
2. There is no Software license costs applicable because our solution is based on
Open source community based software
3. This quotation is exclusive of any Network topology upgrades (eg, ADSL2+
lines, routers, switches , internet connections or high speed lines)
4. We do not supply media content, though the platform enables the ability for
UCA to load, categories and publish to the media portal,
5. To communicate with staff and clients an SMS message gateway should be
part of the total solution. We have not included this solution in our bid
because it requires further clarification
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UnitingCare Ageing WebTV Solution Proposal Commercial in confidence
6. We assume that there is limited network infrastructure in the pilot locations,
and based on the findings of each site, there may be an need to review the
price points for the site compared to the standard quote per site in the
tender
7. This tender for the POC has many dependencies particularly around the
network topology and related connections, feeds and speeds. As such OSA
firmly recommends a full system specification be prepared and agreed
between both parties before we commence the POC. This specification
should take the form of a workshop, including the UCA datacentre team
followed by an OSA technical specification. This workshop should include a
representative of the user base. The cost of this exercise is inclusive within
the initial costing.
8. OSA has offered to options for the datacentre pricing;
a. Option one provides for the purchase of all datacentre hardware &
bandwidth which can be transferred to UCA at the end of the POC
b. Option two –OSA is providing a Rental price only per month for the 3
months covering all hardware and bandwidth for the datacentre for
the POC
c. The media storage server allows for 2 terabytes of storage only. If
during the pilot additional capacity is required for the testing then
additional storage hardware will need to be acquired.
9. All pricing for hardware and bandwidth and services is limited for 30
days only, effective from June 9th 2010. OSA reserves the right to
alter the pricing thereafter.
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