10 Qualities of a Good Business Manager - Excel

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					                                          South Plains College
                                          Learning Outcomes
                                    POFT 1309/Business Management


        POFT 1309 ADMINISTRATIVE OFFICE PROCEDURES

     Business Management Linda Hall/ Pat Dennis/Jeannie Coggins

1. Describe the purpose of a company mission statement.
2. Explain the purpose of a company code of ethics.
3. Define and explain the classifications of authority.
4. Explain the importance of developing a good working relationship with your
manager.
5. Explain the role of the office professional.
6. Identify common office support functions.
7. Define the elements of appropriate ergonomic design in the workplace.
8. Describe the five basic workplace skills an office professional needs to be
successful.
9. Describe the basic knowledge skills an office professional needs in the
workplace.
10. Describe ten personal qualities needed in the workplace.
11. Describe eleven interpersonal skills needed in the workplace.
12. Describe how to display ethical behavior in the workplace.
13. List the human relations questions you should ask yourself before
considering international employment.
14. Identify sources for locating employment opportunities.
15. Complete a self-assessment inventory.
16. Describe the significance of practicing ethical behavior during the job
search.
17. Prepare a resume.
18. Prepare a cover letter.
19. Develop a portfolio that illustrates accomplishments and skills.
20. Complete an employment application form.
21. Prepare for an interview.
22. Apply decision-making skills to the job search process.
23. Manage resources, applying self-management concept.
24. Explain the difference between working efficiency and working effectively.
25. Describe at least eight tools and strategies to follow to establish your own
work habits.
26. Describe at least five ways to organize the office supplies and your
workstation.
27. Identify at least five ways to cope with stress.
28. Discuss the principles of ethical conduct regarding your work, time, and
other resources.



                                                                                   11/30/2010
                                       South Plains College
                                       Learning Outcomes
                                 POFT 1309/Business Management


       POFT 1309 ADMINISTRATIVE OFFICE PROCEDURES

       Business Management Linda Hall/ Pat Dennis/Jeannie Coggins
29. Demonstrate the communicate skills needed for effective use of the
telephone.
30. Identify ways to make productive telephone calls.
31. Describe ways to demonstrate professionalism when receiving telephone
calls.
32. List six effective telephone techniques.
33. Identify ways of making best use of voice mail.
34. Describe ethical issues regarding the telephone.
35. Explain how to troubleshoot problems when making international telephone
calls.
36. Discuss the communication process and explain the importance of
communication.
37. Discuss various communication methods and explain how to overcome
barriers to the communication process.
38. Discuss the various types of written communications for which an office
professional should develop excellent writing skills.
39. Discuss how to prepare routine communications for distribution.
40. Discuss the importance of demonstrating ethics through your writing.
41. Explain how to address international envelopes.
42. Explain employer’s concern for misconduct in using e-mail.
43. Identify at least five e-mail “netiquette” rules to follow.
44. Discuss the impact systems knowledge related to mail operations has on a
company.
45. Identify ten steps in handling traditional incoming mail.
46. Describe four steps in preparing items to be mailed.
47. Distinguish among classes of domestic mail.
48. Distinguish among the various international mail services.
49. Describe the basic procedures to follow when using a postage meter.
50. Describe the general procedures for sending a fax message.
51. Describe at least five tips for making the copy process efficient and
economical.
52. Discuss how records management words as a system.
53. Define the categories of records.
54. Distinguish among the filing systems.
55. Describe filing supplies and equipment needed.
56. Index and alphabetize personal, business names, and governmental and
political designations.
57. Explain the steps in preparing paper records for filing.
58. Discuss methods for tracking paper files.


                                                                               11/30/2010
                                          South Plains College
                                          Learning Outcomes
                                    POFT 1309/Business Management


        POFT 1309 ADMINISTRATIVE OFFICE PROCEDURES

      Business Management Linda Hall/ Pat Dennis/Jeannie Coggins
59. List tips for organizing electronic files.
60. Identify storage media for backing up electronic files.
61. Describe the guidelines for record retention and transfer.
62. Describe ethical issues in records management.
63. Explain the budgeting process.
64. Keep an inventory of supplies and order supplies as needed.
65. Discuss the importance of demonstrating ethical conduct in financial
matters.
66. Demonstrate how to change U.S. dollars to foreign money using currency
exchange rates.
67. Schedule and confirm appointments for one or more managers.
68. Use appropriate scheduling aids.
69. Greet and direct visitors.
70. Manage difficult visitors.
71. Identify potential ethical implications when sharing information.
72. Host international visitors.
73. Identify types of services and resources needed to make domestic and
international travel arrangements.
74. Prepare for a business trip.
75. Make air and hotel reservations.
76. Make special arrangements for international travel.
77. Develop an overall trip plan that includes details to be handled before a trip,
during a trip, and at the conclusion of a trip.
78. Identify ethical issues in reporting travel expense reports.
79. Discuss the importance of understanding cultural differences as they related
to your manager’s travel.
80. Follow procedures to prepare for a business meeting.
81. Prepare a checklist of activities to be done before, during, and after the
meeting.
82. Identify the structure and procedures used in team meetings.
83. Identify the most common forms of electronic meetings.
84. Discuss ethics as it relates to meetings.
85. Identify the additional responsibilities required to plan an international
meeting.
86. Explain the importance of identifying your purpose for a presentation.
87. List the points necessary to organize the content of your presentation.
88. Discuss how to organize the content of your presentation.
89. Discuss the various ways you can structure your presentation.
90. Discuss delivery techniques before, during, and after your presentation.

                                                                                      11/30/2010
                                          South Plains College
                                          Learning Outcomes
                                    POFT 1309/Business Management


         POFT 1309 ADMINISTRATIVE OFFICE PROCEDURES

       Business Management Linda Hall/ Pat Dennis/Jeannie Coggins
 91. Discuss how to conquer fear when making presentations.
100. Discuss the importance of ethics in speaking.
101. Identify various areas you should research before speaking to a diverse
audience.
102. Identify strategies for advancement.
103. Describe leadership qualities.
104. Describe how values relate to ethics.
105. Identify associations available to office professionals.
106. Identify certifications offered to office professionals.
107. Develop a strategy for professional development.




                                                                               11/30/2010

				
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